Premier Inn London Southwark - High St
Location: 135 Borough High Street,London,London,London, London, GB
Star Rating: 8.8 Stars
Property Type: Hotels
About this Property
Welcome to the Premier Inn London Bridge, your gateway to the vibrant heart of London!
Unbeatable Location: Nestled in Zone 1, you’re moments away from iconic landmarks such as London Bridge and the Tate Museums. With speedy transport links at your doorstep, exploring the city's treasures has never been easier.
Culinary Delights: Just a three-minute stroll will take you to Borough Market, a food lover's paradise brimming with gourmet treats. After soaking in the sights, indulge in a delightful dinner at our in-house Thyme restaurant.
Luxurious Comfort: Unwind in modern, spacious rooms featuring a 40" flatscreen TV and sink into the bliss of your kingsize Hypnos bed for rejuvenating rest.
Don’t miss out on an unforgettable London experience; book your stay today!
Important Information
There is no onsite parking at this hotel. For parking info please contact the hotel directly
6 minutes walk from London Bridge train station. Follow exits towards Guys Hospital or The Shard. Turn right on St Thomas Street and at the main road turn left onto Borough High Street. The hotel will be a few minutes' walk on the left hand side. Alternatively exit London Bridge underground station onto Borough High Street and the hotel is 3 minutes walk on the left hand side. The hotel is located through a short alleyway, next to Tesco Express and opppsite Black Katz Property Lettings.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Premier Plus with a view
Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
- Laptop-friendly workspace
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Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
-
Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
-
Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Premier Plus double
Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.
- Air conditioning
- Coffee machine
- Free WiFi
-
Premier Plus
Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- jscata (4/5): It's a pity time ago Premier inn was lovely - Dear Sirs, I booked by phone directly with premier inn, 3 doubles rooms and 1 single room, this last room interconected with one of the others rooms,Breakfast included.
we had 4 doubles rooms not conected , we had to pay for the breakfast for 7 pax, because in the reservation the hotel said that they didn't have the information about the breakfast included. so we have paid + 195,86 pounds. And the last thing is that nobody says to us that you have to annonce at the reception if you want cleanservice. so nobody get the new towels,neither the WC clean. the reservation was made by telephone and one room was at my name and the other tree rooms at aa, bb cc. really dificult to find them by the checking service.Really incredible!
- meridian_east (8/5): Excellent location - Great location, about a 7/8 minute walk to London Bridge station and 2 minutes from Borough Market. There are lots of food options nearby, and a Tesco Express around the corner.
The room was clean and the facilities were decent. I didn't get breakfast but there was also coffee station near reception and a snack machine.
The check-in staff were great and very friendly. The hotel is down a small alleyway but it felt safe for me as a female solo traveller.
I would stay at this location again!
- chriso630 (4/5): Uncharacteristically poor. - Cold.
Heating not working, no extractor fan.
No indication that food & drink service stopped at 10pm.
Very poor value for money, especially as this was an annual (birthday) trip to London to see a band.
We usually enjoy a great stay at Premier Inns, but this was pretty grim compared to previous trips.
- 630nicolae (10/5): Overnight stay - Excellent location just off underground with Tesco Extra, Sainsbury’s Local and Superdrug nearby. Just around corner from St Paul’s Cathedral and Millennium Bridge over Thames.
Welcoming and personable staff who take pride in their jobs. Warm, clean and well presented restaurant, bar and check in area with well laid out seating areas.
Good sized rooms in quiet location. Excellent value for money based on location, room size and quality of decor.
Would definitely staff here again.
- wskane (4/5): Dreadful Bed - Very uncomfortable bed on this occasion. Pillows equally poor. Very difficult to sleep in this particular bed, very disappointed.
- sallyhG6697ET (10/5): Lovely premier inn with great staff - Overnight stay on a Sunday with my daughter, easy check in, we were able to drop our bags earlier in the day, exceptionally professional, warm and friendly staff, very pleasant bar area, our room was spotlessly clean, with tea and coffee making facilities. Thank you to all 😊
- louiseluxembourg2018 (10/5): Best hotel in London - The best hotel I’ve stayed at in London and I have stayed at many. Clean and so quiet even on the ground floor. Great sound proofing. Definitely have the breakfast it’s so inexpensive and delicious
- B7553ZHcathye (10/5): Helpful staff - We've stayed here quite a few times, we love the location and have always found the staff friendly and helpful. This time I had just had a bad fall and wasn't fully mobile so when we checked in I asked for a room with shower rather than bath . After a couple of false starts we were given a room with accessible bathroom, which was great. Thank you.
- X8703LZstephenc (10/5): A great place to stay in Brixton - I was attending an event in Brixton so the location couldn't have been better, just around the corner from the tube station. It was pretty quiet as it was a Monday night. The room was one with a fridge and coffee machine, so slightly more expensive. It was a good size and had a really comfortable feel. Very clean throughout. The bathroom was OK, but the pressure on the shower was pretty normal for these hotels. I didn't have much to do with the staff, just check in, and they were efficient and friendly. My only gripe was that there were no windows that could be opened, and I like to have an open window sometimes, but I suppose they have their reasons.
- Escape21248036769 (10/5): Another great stay at Blackfriars hotel - Great location, Very friendly staff, good size rooms and very comfortable beds. Great breakfast with plenty of choice
- 167sidselr (10/5): Good choice close to Blackfriars train station. - Excellent location and service! Ok family room and bathroom. Little noise. Typical English breakfast, free of charge for children and good value for adults.
- K9602YYneilp (10/5): Very good! - From the warm welcome, to the clean, comfortable and quiet room, to the good breakfast the following day all were excellent. Would definitely stay again.
- Y7007WBemmar (10/5): EXCELLENT! - 30 Family and Friends stayed at Blackfriars Premiere Inn to attend the wedding of my son. Every member of our party found the staff at this Inn superb. They were incredibly helpful and kind and went out of their way to accommodate small children and elderly grandparents and everyone inbetween. Breakfast on both days of our stay was delicious and generous, and to cap it all off they put a bottle of fizz on ice in the room of the groom. We will definitely stay again. Thank you all.
- 358jackie (10/5): Good stay here - Great location for restaurants bars tube station all within in minutes away. Staff were all friendly and helpful. Would stay here again.
- bertvanloen (8/5): Great staff, practical location, but pay attention to what you book - It is important to consider that booking a standard room means booking a double room, twin rooms apparently only available in premier rooms. That was confusing and we ended accidentally up in a double room, while we wanted a twin room. The locations is practical, close to the Translink station, but the immediate area is not very attractive. Rooms are good, bathrooms is efficient, with a good shower. Breakfast is good, although we missed more continental oriented rolls with cheese or ham or alike. The staff is really very friendly and helpful, that makes a big difference.
- Q8423EZstephenl (10/5): Fantastic hotel. - Fantastic location for all attractions, easy access to the underground.Very polite and friendly staff, lovely and clean bedrooms and food was excellent. Third time at this hotel and soon to return.
- Mel_S_UK (10/5): Excellent - Outstanding staff - incredibly friendly and helpful. Excellent breakfast. Clean, comfortable rooms. Excellent location, close to tube and Thameslink stations, and within walking distrance of many sights. Great value
- justindI9671HU (10/5): Premier Inn at Borough Market - Staff were excellent and very helpful in getting me booked in early. Also very helpful at all points of my stay. I would absolutely stay here again.
- Guide46104557561 (10/5): Great stay and great staff! - Me, Mum and my brother have had a great long weekend at the hotel. All the staff were lovely even when busy, especially Alessandro in the restaurant in the evening. Thankyou! :)
- Kmb1976 (10/5): Good place for families. - We had a family room for two adults and two children. The hotel was welcoming. We were able to leave our luggage in the morning and go and explore London. It’s centrally located and easy to get to the tube. The area around the hotel felt safe. The staff were friendly and gave the children some complimentary sweets.
- Guide39747952074 (10/5): Great hotel, good location, fab restaurant, and really helpful staff - All the staff were really helpful but Alessandro who works in the restaurant was especially helpful and we really enjoyed our whole trip. Thank you
- fr_d_ricg78 (10/5): Great stay - This is our favourite hotel in London. Everything you need. Great location. Good value for money. Very friendly staff.
- W636GRbelindam (10/5): Great experience at the Premier Inn at London Bridge. - Great experience at the Premier Inn in London Bridge great room, excellent breakfast and outstanding staff. Will definitively re-visit.
- 872mubashirm (10/5): Prefect - Everything was good . Such an amazing stay. Staff are so friendly …………………………………………………………………………………………………………………………………………………………………………..
- 984finlayh (4/5): Poor standards overall - The hairdryer in our room didn’t work, the light on the mirror didn’t work, the shower was leaking heavily onto the bathroom floor, the plumbing (?) system was extremely noisy, and the towels didn’t smell clean.
We also had a knock on the door at half 9am on morning of checkout asking if we were out yet by housekeeping - this was a bit of a shock given checkout isn’t until 12pm. Thankfully we were awake to hear the knock but if not, would they have just let themselves in? I’m not sure but either way, shouldn’t have happened.
This was our 3rd stay in this Premier Inn and will be the last unfortunately.
- GlasgowHappyHolidays (8/5): Central location yet quiet rooms - Location was amazing around 200m from London Bridge station without needing to cross the road.
Very hardworking team which were a credit to the business completing multiple roles from receptionist to servicing tables at breakfast.
Rooms to the usual Premier Inn brand service. We had a walk-in shower which was better than the normal bath.
So why not excellent?
Sadly the main entrance is down a small lane that opens up leading to the reception. The lane is located off the bourgh high street and often during our visit smelt like a toilet! It was also the smoking location for the Tesco staff next door. This just forced me to knock off a star otherwise I would have happily rates this hotel excellent!!!
- Fishdude (8/5): Back Again - Second time at this hotel once again attending NFL game at Tottenham.
Location is perfect for transportation being so close to Blackfriars Station.
Hotel is well run. Only complaint is the WIFI which is dodgy.
Breakfast buffet is great! Room is spartan but had all we needed for the week.
- X5130XGjor (10/5): Very good - Room was clean and very quiet, location is just across from the electric Brixton for a concert we were attending and a 5 minute walk from tube.
- SAIPRAKASH (10/5): - Very friendly staff
- sharonrU8430RZ (10/5): Cannot fault anything on my stay. Would recommend it. - Went for a few nights with my husband and son. It was our first time in London and didn't know our way around. The receptionists was brilliant and very friendly who couldn't do enough for us from telling us which tubes to catch, what shopping centre is the best, I could go on. The rooms were spacious and very clean too. Would definitely come back here when I come down again as I cannot fault anything.
- Maria Carmela (10/5): - Staff are all so nice especially Rafit,Tim and Jenny.We will be back for sure
- THEREDS40 (10/5): Great team - Excellent service , great reception team, really friendly and helpful. Great location for Borough market and nearby tube connections
- easteregg20 (10/5): Great place to stay - Great location, very clean and comfortable room and lovely food. Staff very friendly and always happy to help. Check in very easy.
- J2973UQrebeccad (10/5): Easy, comfortable, and ideal location - I was looking for somewhere to stay just out of central London, that was easy to get to and comfortable for one night. This was ideal. You know what you are getting with a Premier Inn and it was easy to check in, the room was spacious, comfortable, clean and quiet. Which is ideal for switching off after a hectic day.
The breakfast was good, with a small dining room, but not too busy at all and an easy check out.
This was an ideal location, being only a few tube stops from where I needed to be and the price was really reasonable.
I'd looked at quite a few other hotels, but I'm really glad I chose here and will definitely book in again next time I need to stay over for work.
- Wu (8/5): - All the staff were very warm and considerate.
There was only one thing that had to be mentioned. When one employee was mopping the floor in the hotel restaurant, I wanted to get a cup of warm water. To avoid leaving footprints on the wet ground she had just mopping, she decided to get the water for me. She took my cup with the very dirty gloves from the just-wrung mop, unscrewed the lid, poured out all the cold water inside, and filled me with a whole cup of boiling water. When I took the soiled cup and the boiling water, I was really embarrassed.how can she
- georgewG6233BP (10/5): Wellness Walk - The hotel was excellent from arrival to departure. The hotel room was very clean. The hotel was quiet at night. The food excellent and service very good.
- cheryljoyce03 (10/5): Best hotel in london - We stayed here yesterday and I can honestly say what a fantastic hotel, we were so looked after from start to leaving,all the staff were so very welcoming,breakfast was delicious, bed was so so comfortable, loved it,we are now up the road in a 5 star hotel which was booked by my daughter for a birthday present, and it’s not a patch on the premierinn .
- nataliefK4829AK (6/5): Convenient for O2 but very hot! - Well…. Not the best premier Inn I’ve stayed in. The bed was comfortable and the room clean and quiet however It was incredibly hot! The aircon wasn’t kicking out cold air and couldn’t adjust it, there was a fan in the room but the inability to be able to open the windows made it feel very claustrophobic. Only stayed one night for a gig at the O2 Academy as it was very convenient but I wouldn’t want to stay longer.
- F8696CWkatieh (2/5): Awful, stank - Walking into the hotel the whole place had an overwhelming disgusting smell. In the corridor/stairs and reception/restaurant area. We stayed for 3 nights and were trying to hold our breath to get to the rooms without breathing to much. The bathroom was damp and moldy and also smelt (different smell) so the rooms felt like they were not cleaned properly aswell. The bed was comfy enough which is the only good thing I have to say. We had breakfast paid for, but only tried to eat the first morning. The 'hot' food was cold and the smellnfrom the corridor and reception area comes into the restaurant and is very off putting when trying to eat, making you feel like the food is bad. There were 4 of us staying (2 rooms) and none of us could figure out what the awful smell was. Only 1 person from our party tried to eat breakfast each morning. I have stayed in many premier inn's, I have never had a problem before, but would never return here and would worn people not to come!
- cantbeattbemjointhem (4/5): Disappointing 1 night stay. - A hot stuffy room where the windows are sealed but the climate control is broken. So no airflow at all.
I also had problems using the WiFi.
However, the room was clean and quiet.
- David (8/5): - Proximity to Boroughs market and river. Great restaurants in easy walking distance.
- 160stewp (8/5): Enjoyed our stay - Great location with about 3 min walk to access London Bridge Underground. Borough market 5 min walk. Bed was comfortable, pillows not so much, very quiet location. We stayed in the Premiere level on the 4th floor. Room card access for elevator. No safe or kleenex provided. Water daily 2 x 330ml bottles. We ate one time for breakfast and it was OK, nothing special. Will stay again.
- smith-brett94 (10/5): Lovely stay - Place was very clean, staff very welcoming, we paid for the additional breakfast, plenty of variety and everything was served hot!
Weather was very warm so staff were more than happy to offer us a fan for the room.
Will be returning when back in Brixton
- StewartP513 (10/5): Enjoyed Southwark - Spent last night in this Hotel.
Would consider ourselves regular Premium Inn customers.
Lost count of the number of stays over the last 15 years.
It’s in the middle of everything in south London, so handy
It doesn’t have an outside or street view, sign down an alley and that’s it,
In through the door and the world changes, typical Premier Inn reception, small dining room and bar.
The star of the hotel is Jenny, Jenny seems to be everywhere, reception, bar, restaurant, very friendly, happy, smiling and helpful.
The rooms are as you would expect, always clean and fresh.
The breakfast was one of the best we have ever had in at any Hotel.
Had a great stay, can’t wait for our return
- Lionlover26 (6/5): Bad experience - First impressions werent great, had to buzz to even get into the building but didnt have to wait too long but then the reception was 2 floors up, the check in process was pretty smooth and the staff member was really nice and helpful even giving directions to the room and letting us know about the services they provide, the room was clean but the air con didnt want to warm up and there was a screen over the window so there wasnt a view to look at and the tv seemed to be temperamental with the control and even wouldnt turn off at one point, the bathroom was a bit of a let down with the shower head being broken and a bit blocked up and the toilet still had urine in it, the shower curtain didnt span the whole of the shower so the floor also got wet, we were only provided 1 towel for 2 of us (which we could have asked for more but for a double room i thought would have been self explanatory) the check out process wasnt great and the staff member behind the reception was rather rude to a couple infront of me and when i asked a simple question i got a blank stare and no response so probably wouldnt choose to stay here again
- davidcO9927QJ (10/5): Relaxing short stay - Excellent short stay (1 night) in 2 double/family rooms. Friendly staff and excellent check-in service. Rooms were adjacent, clean well aired and the beds were very comfortable. Can't rate highly enough
- alicD8575NB (4/5): Could be better - Could hear everything from the room above and next door.
Air con in effective room far too hot with no window to open
Hairdryer broken
Security door to bedrooms from reception / public space broken.
- pierreingram (10/5): Convenient comfortable and served all our needs - Had an operation at London Bridge hospital. This hotel was totally convenient. The room was good bed very comfortable and the staff most helpful.
- Occtrix53 (10/5): Excellent - Excellent hotel, clean, central and friendly staff.
London bridge tube and train station very close by as is a brilliant view of London Bridge and the Shard.
Being so close to the stations made the city very very accessible and also the airports.
Will definitely stay again.
- pnworegonmama (10/5): Premier Service at Premier Inn – Comfort, Care & Great Food! - We had an excellent stay at Premier Inn - London Southwark. Check-in was quick and effortless, which made a great first impression. The rooms were spacious, spotlessly clean, and the beds were incredibly comfortable. One of the best night’s sleeps I’ve had in a hotel.
What really stood out was the staff, especially Jenny, who went above and beyond to make sure everything was perfect during our stay. She was friendly, attentive, and made us feel truly welcome.
The food was another highlight – both breakfast and dinner were delicious with plenty of choice. I really appreciated how attentive Jenny and the chef was when it came to allergies, making sure everything was safe and suitable without any fuss.
Overall, a fantastic experience from start to finish.
- W4798ZPericf (10/5): Comfortable stay - The hotel's location is close to the metro station, shops, restaurants, and bars. The breakfast is good, and especially the beds are incredibly comfortable. The rooms are well-maintained and spacious. We enjoyed our stay.
- roshussain (8/5): Up to the usual Premier Inn standards - On the whole it was a good experience, usual standard for a Premier Inn. Friendly service, great breakfast choice, clean room. Probably could do with a little bit of tlc, as the bathroom needed a lick of paint, it was looking a bit tired and scuffed, but nothing major. Perfect location for all Brixton has to offer. Would definitely stay here again.
- joannefG7983SM (10/5): Clean hotel great location staff excellent - Staff were fantastic ( Courtney Saeed Tim Bethe and the two gentlemen who were on reception during the early hours who gave me iced water and turned the air con down in our room )
Staff were fantastic in dealing with the initial misunderstanding of booking requirements as we booked through central reservations
They showed professionalism and were so helpful dealing with the issue exceptionally well. They brought a birthday cake to our room when they found out it was our son’s birthday. They Printed a document for us and
Provided us with helpful information regarding getting around London and storing luggage
We would definitely recommend this hotel but book direct and not with central reservations
Thank you everyone at PI high st Southwark
- kennethA81 (10/5): Central, clean, efficient and welcoming - This is a very good hotel when you consider the price. It has a central location with Carrington and positive Staff. You can never go wrong pisking this hotel.
- Lily (8/5): - No complaints.
- Werner (8/5): - All things excellent
- Andynod79 (10/5): Family comfort and ease. - We have just returned from a 4 day trip to London with the kids. We had an amazing time and the hotel was central to the whole trip. Comfortable rooms, helpful staff, lovely food to set us up for the day... Will certainly look to use Premier inn again for city breaks.
- 670willa (2/5): Not what I'm used to from Premier Inn. - Stayed in a premier plus room. Room was dirty and had damaged furniture. The bed was really soft and uncomfortable, not sure if it was the mattress or bed.
Parking in the area is near non-existent and it felt like entering a prison to get in. Just an all round unpleasant experience.
- W3511BMianr (8/5): Brixton with ease and comfort. - On the overall stay, room/bed was a good size, and equipped with everything we needed.
Steam iron, extra pillows, ironing board etc,
Great location in Brixton for Tube and shops etc.
- Clarisse (8/5): - Great room arrangement: 1 full plus 1 twin. We don't have that in America, at least in the hotels I've stayed at. It would have been nice if, on the day of arrival, a couple of complimentary bottles of water were provided. (We've been traveling international for 9+ hrs) Instead, there is a vending machine in the lobby with bottle water and sodas. There's a kettle in the room, which is nice. Bathroom has been updated and is very clean. They let us store our luggage with the front desk after check out so that we explore the city a bit before taking the train to LHR later in the day. Just had to make a small donation to their charity, GOSH. (We donated L10) I would stay here again. Boroughl Market is 2 blocks up. Great location, and that's key! -JB from Cali
- 715getad (10/5): Good hotel - The room was very clean as usually expected when staying at Premier Inn. Very local to most of the shops, good food and friendly staff.
- JGH176 (2/5): Room 201- loud music and shouting DJ until 2am in morning - We were allocated room 201.
Every member of staff obviously knows that room 201 is right next to a night club that does not stop playing VERY loud music and a DJ shouting until 2am in the morning. Premier Inn's Good Night Guarantee is impossible in room 201. Premier Inn are taking money from guests knowing that they were have to endure loud music and won't be able to sleep.
At 8pm the noise was already excessive. The window was vibrating with the noise. We had to be up early the next morning and faced the prospect of a 4 hour sleep if we were lucky.
We complained to Shana and asked to be moved to another room where we would be able to sleep. She was extremely unhelpful. She told us the hotel was full. Told us we should have requested a quiet room, evidencing the fact that she knew the room was noisy. We said we were willing to upgrade and pay more to get a decent nights sleep.
She told us the club shut at 11am. We actually went to the club to check and the doorman told us 2am. Shana had misled us.
She told us that she never deals with complaints and that it was up to head office to sort it out. It was 8pm on a Saturday, so of course no one was available on the phone number of the card she gave us. Shana did not apologise but was very abrupt. The level of customer service is appalling. We were treated very badly. We could not remain in the room because the music and DJ was incredibly disturbing, so left to find another hotel. We had booked the meal deal but were so disgusted in the way we had been treated that we did not even stay for dinner. Obviously paid for a breakfast too which we didn't have. We had the inconvenience and stress of finding a hotel late on a Saturday evening and having to pay again. Premier Inn should not take money from guests for inhabitable rooms. Staff need customer service training too.
- juliaeS6918PL (2/5): Terrible noise - Checked in at 5.15pm on Sat 12.7.25. We were given room 304. Walked into the corridor & room 304 & the noise from the DJ & music from the club outside was awful. So loud & noisy. Thought it was someone in the room next door at first but it’s the club outside. Went down to reception to ask to change the room. The receptionist said she would ask the Manager. The Manager said no, they are fully booked, and she gave us a card with an email to contact customer services. She said that on the website you have to request a quiet room or phone them. We didn’t/can’t see this on the website. It is not clear at all. Won’t come here again.
- Herman (10/5): - Hotel was great, breakfast was good. Area was safe, but the alley outside tends to get a lot of litter. Not sure if it's standard in the UK, but no tissue box, and only a combined body wash/shampoo. Lots of outlets, wish they had USB charging ports. The extra beds were ready for us when we got in.
- martinbR9691XY (10/5): Good location and staff - Everything was great. Very convenient location with everything you need close by. Staff was very helpful and polite, room very clean and breakfast very tasty.
- dilmafernandesm (10/5): Lovely Family Stay - We stayed at Premier Inn Brixton as a family and we had a really enjoyable experience. The hotel was clean, modern, and very family friendly. The rooms were super comfortable, and the kids slept really well thanks to the blackout curtains and quit environment.The staff were fantastic, always polite and helpful. We had breakfast at the hotel, the food was great and delicious with a great variety of options for both adults and kids.
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