Premier Inn Milton Keynes Central - Theatre District
Location: Milton Keynes, England, MK9 3JT, Milton Keynes, GB
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Welcome to Premier Inn Milton Keynes Central - Theatre District, where modern comfort meets urban convenience!
Gourmet Dining Experience
Savor delectable dishes at Thyme, our on-site restaurant, offering a delightful menu that ensures a satisfying meal. Indulge in our buffet breakfasts to start your day right, available for a fee.
Ideal Location
Nestled in the heart of Central Milton Keynes, enjoy proximity to top attractions like Xscape and the Milton Keynes Theatre—perfect for art lovers and entertainment seekers alike.
Comfortable Accommodation
Relax in one of our 130 well-appointed, smoke-free guestrooms, designed with your comfort in mind. Enjoy amenities like express check-out and 24-hour front desk service to enhance your stay.
Book your stay today and experience the best of Milton Keynes!
Important Information
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Front entrance ramp
- Express check-out
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Elevator
- Breakfast available (surcharge)
- Express check-out
- Smoke-free property
- Wheelchair accessible parking
- Parking (limited spaces)
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Handrails in hallways
- Handrails in stairways
Rooms Available
-
Superior Double Room, Roll-in Shower
1 King Bed
216 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Comfort - Climate-controlled heating
Accessibility - Grab bar near toilet
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Low-height counters/sink
- Shower grab bar
- Bathroom emergency pull cord
- Vibrating pillow alarm
-
Standard Double Room, Roll-in Shower
1 Double Bed
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and shampoo
Comfort - Climate-controlled heating
Accessibility - Grab bar near toilet
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Low-height counters/sink
- Shower grab bar
- Bathroom emergency pull cord
- Vibrating pillow alarm
-
Family Quadruple Room
1 Double Bed and 2 Twin Beds
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Comfort - Climate-controlled heating
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- TV
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Standard Double Room
1 Double Bed
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Comfort - Climate-controlled heating
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Family Triple Room
1 Double Bed and 1 Twin Bed
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Comfort - Climate-controlled heating
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- TV
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Standard Double Room, Accessible Bathtub
1 Double Bed
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Comfort - Climate-controlled heating
Accessibility - Low-height counters and sink
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Low-height counters/sink
- Bathtub grab bar
- Bathroom emergency pull cord
- Vibrating pillow alarm
-
Superior Double Room
1 King Bed
213.5 sq feet
Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Comfort - Climate-controlled heating
Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
Guest Reviews
- Fatboytravel (10/5): Brilliant management and staff - Review from Mr and Mrs Harding – Norfolk Date of stay: 21st & 22nd November We would like to share our experience at the Premier Inn, while also offering a reminder to future guests who may be quick to leave negative feedback without considering the full picture. We stayed to celebrate our anniversary and to see Mary Poppins. Our room was clean, comfortable, and perfectly acceptable, and every member of staff we encountered was exceptionally friendly. Upon arrival, the parking arrangements were clearly explained. Yes, they were a little confusing at first, but nothing unreasonable—and certainly nothing deserving of the harsh comments we noticed in other reviews. The parking process is managed by an external company, and all the details are available both onsite and online. There is no need to criticise hotel staff for something outside of their control. Regarding our dining experience, we purchased the meal deal. Our food took longer than expected to arrive, leaving us only 30 minutes before the show. While this wasn’t ideal, we fully appreciate that delays can happen. The staff remained professional, attentive, and apologetic throughout. Rather than posting negativity online, we spoke politely with the manager, who was absolutely lovely and resolved the issue immediately and graciously. This is an extremely busy hotel, and the team—both staff and management—work incredibly hard. They do not deserve unfounded or immature criticism. If something isn’t right, speak directly with the team; in our experience, they are more than willing to help. Would we stay here again? Absolutely—100%. Our room, our meals, and the service were all more than satisfactory. We are grateful for the gesture from management and look forward to returning in 2026. To future guests: please take a moment to consider the impact of your words. Honest feedback is important, but unnecessary negativity can unfairly damage the reputation of hardworking people who are doing their very best. Thank you to all the management and staff—keep up the excellent work. We will definitely return . Wonderful management and staff are hard to find but you guys really are doing a great job. Merry Christmas Mr & Mrs Harding Norfolk
- O2327GTnatalier (2/5): Better hotels in the area - Was the worst experience ever. Not good for dinner, told cannot order in and eat on the premises, not like I can go home and cook myself. Staff rude about breakfast. Walls all dirty, saw a few spiders. Not a great experience
- zaraa2013 (6/5): Bad DIY check in process - Good value room and nice breakfast in the morning. Friendly staff. The only reason I didn't give a better review is because of the 'DIY' check in which I think is a really bad way to start a stay. There was no check in desk and I was directed to use the big screens. Not only does this take longer and require you to do something that used to be part of the included service, it also requires you to put personal details on a big screen which anyone behind you could see. In my case, despite putting in all my details, the check in machine did not work so I had to wait for a member of staff to check me in anyway. This all took about 10 minutes when the old process of being served at the check in desk would have taken about 2 minutes.
- Meteorite-Mike (2/5): Dirty Premier Plus room and Double Parking Charges. - I stayed here for 4 nights whilst attending university in Milton Keynes. In the past, Premier inns have usually been too expensive but this was quite reasonable and opted for a little extra to have a Premier Plus room. I had stayed in Premier Plus rooms in other Premier inns and they are usually amazing. Check in was ok, I had to use the machine as the staff member was busy. When I asked about the parking (you have to pay to park at this hotel), I was told only pay when you check out and not before. I found my room to be ok at first glance but not the best Premier Plus room I’d stayed in. I went down for a bite to eat in the restaurant as the Meal Deal seemed quite good. I was the only person in the restaurant (8pm on a Sunday evening). The staff member (think his name was Bentley) was brilliant. Friendly, helpful and polite. I ordered the mixed grill (I had to pay a supplement to the meal deal but that’s fine). It took nearly 45 minutes to come. When it did come it wasn’t the best. The chicken was hard, the gammon was hard and the peas actually bent the fork when pushed down. I opted for dessert and the ice cream sundae, this again took 25 minutes to arrive, had one small scope of ice cream in the bottom and the rest was made up of squirty cream. I went back to my room and went to bed. The next morning I went for breakfast, again the place was empty. The breakfast wasn’t the best. No fruit, no yoghurt, barely any fruit juice. The bread was hard and the bacon was like rubber. Not worth the £32 meal deal price. When I came back to my room after being at university, I sat down at the desk to do some work, switched on the desk lamp. It kept going from bright to dim, bright to dim. I had a closer look at the lamp and noticed it was really dusty and not clean at all. I made a brew and noticed the kettle was not very clean. I had a closer look at the room and noticed other parts were not up to the usually Premier Inn or Premier Plus standards. When I moved the purple cushion on the chair, there was a collection of used tissues stuffed into the chair. The lifts were not the best. One was really slow and stopped abruptly at level four, made a loud bang and then continued to level five. The other lift was faster but for several nights, smelt strongly of cannabis. On my way out the next morning, I spoke with a cleaner on the same floor and mentioned the room wasn’t very clean. Their reply ‘ok sir’. On my way out, a member of the reception team was hoovering at the front door, I asked about parking to double check and also mentioned the room. They reiterated the parking but nothing about the room. When I came back that evening, there was no parking space available in the Premier Inn part of the car park. I had to park in the car park next door which ment I had to pay that evening for that parking. Thankfully it was only £2.00 all night (cheaper than the £7.95 that the premier inn car park) When I came to check out on the Thursday morning, I got the paper code from reception and when to pay for the 2 nights I’d parked in the premier inn bays. It would only let me pay for 4 nights z I had to pay for parking twice because the staff at the Premier Inn gave bad advice. There is not enough parking for this hotel and the number of rooms it has. The cleaning in the room was sub-par and the general condition of the room was not good. I did raise these issues with Premier Inn customer service. What after several hours of backwards and forwards for wanting to know more detail. Gave me a ‘good well gesture’ of 10% back for the ‘Unclean room’ . They told me that I had to take up the £16 over charge for the parking up with Horizone Parking as it was not the Premier Inn who dealt with that. But it was your staff who gave the bad information. In total, with the room cost, the meal deal and the parking coming in at over £330 for 4 night. I think the lack on help and the offer of the ‘good will gesture’ was insulting. Sorry Premier Inn, you’ve lost a loyal customer.
- therealkyii (10/5): Great experience - Lovely hotel and lovely staff. Kwabema was great& greeted us as we come in and helped us with arranged breakfast for the next morning. also very welcoming and friendly. good location and lots to do around the area.
- lisasoc14 (10/5): STAFF MAKE THIS PLACE - The staff really do make this place. There are very few staff and they have to work soo hard. A special mention to Tif who always has a smile and is so professional and friendly even when very busy. My apologizes as didn’t get the managers name who checked us in. A lovely blonde lady, again professional and friendly. These 2 are the dream team. The lovely lady that greeted us at breakfast today 29.11.25 was soo smiley and helpful. Keep doing what you’re doing and see you again soon.
- marciapI9354XL (10/5): Best Premier Inn We Have Stayed In. - Great location with lovely view of Furzton Lake. Plenty of parking which was free. Lovely warm welcome by Reception. Large rooms with really comfy bed and tea/coffee making facilities. Super fluffy towels in the bathroom. Breakfast room located just off the reception, we paid the extra for the cooked breakfast which was well worth the money, friendly welcoming staff. The Hungry Horse opposite is linked by a corridor on the ground floor, perfect for when the weather isn't. Nice quiet location, will be booking a stay again next year.
- 222henry (8/5): Lovely location - I love it here. Great location for Monmouth and a short walk to Parkrun on a Saturday morning. Just be warned that the car park has a company running it with excessive charges if you don’t register.
- deborahhZ8273LO (8/5): Great Stay We spent one night here for our family girlie Christmas shop. It has become a family tradition. - The staff here were fabulous. They were friendly and helpful. Kwabena was such a smiling helpful guy. Hopefully you will be here next year. Rooms are ok for the night and beds are always very comfortable. Breakfast was enjoyable and hotel situated convenient for the shops.
- LV-UK (8/5): OK stay for a night or two. - An OK stay. Nothing special. Pleasant welcome, room was ok, but lots of dust on several visible surfaces, towels had not been replenished so had to ask for them, toilet tissue holder not stocked to full. It's as if housekeeping did only half the job and hoped we didn't look too hard at the surfaces or need a towel. Breakfast was OK, but the fried eggs were like rubber. Not appealing.
- Ssslls70 (8/5): The perfect setting - Pros - setting is perfect with lovely lake views, short drive to shops/restaurants, lots of free parking. Breakfast was spot on, all food was hot and well presented (GF catered for). Cheap stay even with early check-in and breakfast. Good peaceful sleep. Cons- service at reception was slow, check in took a while, rooms are dated and could be cleaner.
- EmmaW4501 (10/5): Perfect. Not too much surrounding noise and very clean - Very clean room. No loud surrounding noises at night. Super happy friendly staff. Comfortable beds. Wifi is a problem though, had to keep logging on also tried to add £5 for wifi??? Come on bit much.
- K3413KVmaryp (10/5): Amazing staff - We were staying here as we were watching a theatre performance for my birthday.The staff were very friendly and kind and were patient. I am an older lady and the modern check in took some getting used to but the staff were more than ready to step in and help when they saw my confusion. I especially want to thank Kwabena who kindly helped me with the parking machine and got my Mary Poppins umbrella from my room which I had left on checkout by mistake. A truly magical experience enhanced by the amazing staff here. I’M sorry I can’t remember the names of the 2 ladies who we chatted to after the show or the friendly staff on the breakfast room but you have all been amazing. Thank you will definitely come back and stay again.
- angust1311 (8/5): Perfect weekend retreat for theatre and shopping - Fabulous location to take in a days shopping at CMK and then the fantastic show, Mary Poppins, at the Milton Keynes Theatre, both within 5 mins of the hotel on foot. Very comfortable Premier Plus room, great wifi and aircon.
- darciew187 (10/5): Great staff = great experience!! 🩷 - Wow what a lovely receptionist we had yesterday!! Went out her way to help and had such a beautiful aura about her. A very genuine, kind and helpful woman. Thankyou so much :) xx
- Roam27528496209 (10/5): Very good 👍 - Very happy with stay. Rooms clean and tidy. Breakfast very good. Great location. Very friendly and helpful staff. Especially the manger who went out of her way to help with any issues.
- carlcK8224UY (10/5): Welcoming stay - Great premier inn to stay at, next to the theatre and close to the shopping centre and handy location for a quick London trip. Special mention to Emily who was extremely helpful during the stay and tried to make sure everyone felt welcome and catered for.
- Q5880JRjackk (10/5): Hotel experience - Stayed in this hotel for a couple of months now as we work away, always a warm welcoming and staff are very friendly, we usually check in or out with Emily and she’s always smiling and happy to help anyone that needs it
- juliahD3892HA (10/5): Great stay, good location and room. - We had a really good stay, it’s a convenient location and the rooms and beds are comfortable. Breakfast was good and the staff are helpful. Kirsty was great, very welcoming and she made us feel special! We left something in our room by mistake and it was retrieved by a very nice member of staff, our thanks to her.
- Cookie25again (10/5): Warm welcome, great customer service and excellent location - brilliant! - I initially reviewed this specific Premier Inn hotel back in August, and I gave as fair and as thorough a review as possible because our experience was very positive and consequently my review reflected this, and highlighted specific staff who made our stay so very enjoyable. So much so, that we all came back again for another overnight stay for half-term. We've travelled with our nephew and stayed in Premier Inns since he was a toddler, but now he's a teenager (not yet adult but still wanting to feel a bit more grown-up) we look for hotels with inter-connecting rooms so we can ensure he is safe whilst also having some privacy and independence. We specifically chose to return this specific hotel because, as well as being in walking distance of the various activities we were going to enjoy (SnoZone, Vertigo VR, Funstation), we were also able to secure the same inter-connecting rooms we had when we stayed here in August. As before, I booked 2rooms online, then rang ahead to request the interconnecting rooms; the hotel staff member was able to track down our August booking, and allocated us the same 2 rooms from this. When I rang again the day before and spoke to Emily, she was able to confirm that those rooms had been "locked down" for us so we had no worries about getting into our rooms quickly on arrival. This was helpful because we had an activity booked for 2pm, and she was able to arrange for us to leave our luggage in our rooms a bit early so we could head straight out. On arrival, though we did not get to meet Emily, her very helpful colleague was able to see her notes and sort out our check-in very quickly. Our rooms had all the facilities we needed (particularly grateful for a hairdryer!) and it goes without saying that we had a good night's sleep as expected. We came down for breakfast at 9.45am, and saw the staff busy, and we were seated very promptly. The Duty Manager, Kirsty, was very visible and hands-on with the team, and keen to ensure everyone was getting everything they needed for their table. It seemed there had been some incident but you would never have known, because the breakfast team were clearly pulling together as one, and supporting each other. That was a really positive thing for me to see. The chef on duty was amazing, so sunny and positive, and doing her very best to keep the hot breakfast items replenished, and personally coming out to deliver specific items to people. There was plenty of everything, and again I commend the consideration of options for many dietary needs. I've read some of the poorer reviews here, but our 2nd stay here was as good as the first. I am a well-seasoned traveller, and understand that things are not always perfect - what matters is how they are dealt with. Thank you, Kirsty, and your team, for making our stay so enjoyable and yes, we will definitely be back.
- book_keeper60 (6/5): Not usual standard - Location was good for our travel requirements. The allocated room was a lot smaller than the Premier Inn ones we usually stay at, it also had very low ceiling height at one end where the eaves came low down into the room. Again the bed was smaller than usual (double instead of king size). The shower was a fixed unit over a very high, narrow bath which made getting in and out tricky.
- jadonj179 (10/5): Amazing service - as soon as i walked in the hotel, i was welcomed in by a lovely woman named sam. she had a lot of good energy, she brought a smile to my face.
- Sammiesam1007 (10/5): Fantastic stay! - Our family spent one night at this hotel but we frequently stay at premier inn hotels. I can honestly say this is one of the best premier inns that I have stayed in the staff are absolutely wonderful, super friendly and accommodating . The rooms were very clean and although our room wasnt ready when we arrived but we were kept up to date every minute and staff were very apologetic. I would like to say a particular thank you to SAMANTHA who was an absolute delight at the breakfast reception and made our breakfast experience great and also KIRSTY who was also super helpful and friendly you ladies are amazing! Thank you once again for a wonderful stay and when I am next in MK I will certainly be back!
- N1250NXdanielh (10/5): Fantastic - Great hotel. Manager was a stalwart on shift and very helpful. Tiff was great behind the bar. Friendly, learnt our drinks after the first round and very efficient. Also had great banter.
- B-L-J0 (10/5): Service with a smile - Tiff behind the bar was so lovely… service with a smile and quick service. Much appreciated to have someone so accommodating.
- Escape52171643689 (10/5): Thoroughly entertaining experience 😍😂 - This is by far the most interesting premier inn we visit while working at Middleton hall in the centre MK! From the manager sweeping up the piles of leaves in the foyer to complimentary stacks of chicken wings! Just brilliant staff especially William who really brightened up our evening with his witty repertoire while serving us. I have to add that the breakfast chef also seasons the scrambled eggs perfectly - the taste would make Gordon Ramsey happy!
- laloexpress (10/5): Excellent - Always an excellent hotel. Fantastic customer service and facilities. Relax and comfort. It is the best option when you ask for fair cost and service.
- bigal (10/5): Great experience - First time stay at this hotel. Booked it earlier this year to attend a local wedding. Due to an unforeseen accident, a couple of weeks before our stay, I contacted the hotel, who changed our room for an accessible room closest to the entrance and restaurant, making life much easier. The staff were extremely helpful and friendly, we could not fault them. We tried a dinner and breakfast both of which we enjoyed. We had a very pleasant stay and the hotel staff were excellent. Many thanks it was greatly appreciated.
- N3900EYdavidl (10/5): Clean, comfortable, convenient and welcoming - My wife and I stayed here for a night while walking Offa’s Dyke Path. Clean, comfortable and convenient for visiting Monmouth or surrounding countryside with welcoming staff, as we have come to expect from Premier Inn. We had the ‘Meal Deal’ and the choice on the menu for dinner in the in-house Thyme restaurant has improved as it is more wide-ranging than it used to be. The food was very good. Breakfast was the usual wide-ranging choice.
- JCR92 (10/5): Reliably clean and comfortable hotel - We've stayed here many times while visiting elderly relative in town. Always dependable, clean, comfortable and easy walk into Monmouth. Staying for two nights we told reception that we didn't need a clean but would like fresh mugs. Actually very surprised, and pleased, to to return to a beautifully tidy and clean room! Thank you!
- yusriyaa2025 (10/5): We had a wonderful stay at this place and enjoyed every moment. They support a charity ( Great Ormond Street Hospital).. - We had a wonderful stay at this place and enjoyed every moment. They support a charity ( Great Ormond Street Hospital). We participated in a charity competition for £2, and it was a lovely experience; my daughter loved everything. I must commend the staff for their excellent care and attentive service..
- 854shirleyh (10/5): Dream stay - Super friendly staff and the most comfortable bed I've slept in in years. Breakfast was absolutely excellent and great value for money.
- mickmorant (10/5): This Premier Inn sits in a beautiful location by Furzton Lake - This Premier Inn sits in a beautiful location by Furzton Lake, which is a lovely place for a constitutional walk of an evening. It has a breakfast room, staffed by the wonderful Sue and Karen, who not only serve up a great breakfast, but do it with a laugh and a smile. A great start to the working day
- aymnh2025 (10/5): What an incredible place to stay! The staff, the food—everything was just perfect. I truly recommend it to everyone... - What an incredible place to stay! The staff, the food—everything was just perfect. I truly recommend it to everyone..
- emmafW9704AH (10/5): Amazing staff - We had an overall great experience here! When we first checked in, we were given a room that had a drainage problem producing a really bad smell. When we asked to switch rooms, there was a new boy on reception but he handled it amazingly despite it being his first time and got us a new room which had no issues. At breakfast on Sunday, there was only 2 kitchen staff running a really busy room. They were so accommodating and we had a great morning, but I don’t think it’s fair for them to be put in that position, running a kitchen and seating people/cleaning tables.
- joeaY839UR (2/5): Premier Inn Furzton Lake is a shabby and dirty Hotel - The hotel was shabby, unclean and generally will benefit from some maintenance and a deep clean. I found it dirty from entering the hotel to the bedroom which was on the second floor. There was mould around the bathtub, rust around the soap dispenser, and the room smelt of smoke, and the towels had holes in them
- Lindylou146 (8/5): Good value and near town. - We arrived a little early at 2.20 so couldn’t take over our room without paying extra so we left the car and walked the 10 minutes into Monmouth. Later we were checked in by a pleasant gentleman and were allotted a room on the first floor. It was the usual premier inn room with one comfy chair and one upright harder one and nowhere to put the opened suitcases. Only staying for one night we didn’t want to empty them! Sleep quality was ok….the bed was comfy and the hotel was quiet. The shower was a rainfall one in the bath and there wasn’t a lower attachment. It was also difficult to get in and out of the bath as the sides were quite high. Breakfast was rather disappointing my husband had the full English which he found adequate.I had the continental which was rather disappointing …..there were croissants and chocolatines, plus one choice of muffin, pancakes( not fresh) and two breads for toasting….one white one brown. A small amount of fresh fruit and some yoghurt. I would have expected for £9 some danish selection and other muffins. We didn’t have the evening meal but their menu was quite extensive. Internet was pretty poor…..we were unable to load certain things. It was good value though for the night and I expect when we visit Monmouth again we will stay here.
- andyengland2020 (10/5): Overnight stay - Great location with plenty of parking and easy stroll into Monmouth town centre. Check in easy and a friendly guy on reception, who even put a birthday card and a box of shortbread in my room, nice little touch. Rooms are clean, but found climbing in the bath for a shower a little difficult. Bed as always very comfy and had a great nights sleep. Would stay again
- DJF20 (10/5): We enjoyed our stay at Premier Inn - We enjoyed our stay at Premier Inn. The room was very comfortable (but rather hot at night). The breakfasts were good (we booked a continental breakfast). There was plenty of parking. We did report minor problems with lights, but nothing was done.
- victoriaswift269 (10/5): A really good Premier Inn - We stayed for two nights at Monmouth Premier Inn last week with our 3-year old daughter and found it to be excellent for her. We got the usual clean and comfortable Premier Inn standard, but it's clear the manager goes the extra mile for little ones. Our daughter was given a small colouring book and crayons on arrival, there was a kids' corner full of toys in the restaurant/bar which she loved, and the manager even gave her a lollipop one afternoon when we returned fresh from a car nap and she was very upset - which did the trick! The hotel is in an ideal location very close to the centre of Monmouth. It has plenty of parking. There is a Thyme restaurant offering a great value evening meal + breakfast deal, although we didn't partake as we had other plans. The only downside we found was that the windows do not open and we couldn't get the fan to work effectively to stop the room being very stuffy. I wish they would stop building the newer hotels without opening windows - sometimes you just need some fresh air! We'll definitely return here if we're in the area again. Thank you for looking after us!
- jabbygirl (8/5): Very good premier Inn, friendly and very helpful staff. - Stayed here while visiting Bletchley Park. Lovely hotel and staff very friendly and welcoming. Clean and well kept. Premier inns are very good value and this one was ideal for an overnight stay. Very good breakfast and staff in the restaurant were very helpful, all very well organised. This Premier Inn is in a really lovely lakeside setting. There is a restaurant next door but if you stay here on a Sunday and want food next door you will need to book several days before your stay. We couldn’t get in for a meal until 9.30 pm at the earliest, which was just too late for us so we had to order some food from a local takeaway and have it delivered to the hotel. This was the only negative with our stay, which wasn’t down to the hotel. The restaurant next door was very popular, we did have a drink in there and staff were very good and apologetic that they couldn’t accommodate us. We would stay here again and book to eat next door as soon as we book our room. This is an ideal place if you are visiting Bletchley Park as it’s just a couple of minutes away in the car.
- V7435HCmalcolms (8/5): All round good value - Breakfast is Brilliant, best hotel breakfast we have had! Staff Sue & Karen were so lovely and friendly as well as really efficient, they made us feel at home We were a little disappointed with the room, accessible as wife has knee problem, it was quite shabby compared the the previous two times we stayed Check in stall were very helpful too, and prior to visiting they Answered email queries very promptly Our third stay and will be back next time in UK. THANKS
- badbears (10/5): Away for a family get together - Very nice hotel clean and tidy staff friendly too. Surounded by a lake on the grounds. Fewer down is the main lake for lovely walk Has eletric chargers on site too very handy if you have a electric car. Very quite in hotel and foid was nice in the pub with was extra cost
- G5559NCashm (4/5): Very tired hotel - Hotel very tired and the breakfast was very disappointing. We have stayed in several premier inns previously with no issue. I would not go back here until some money has been spent on it. One positive, lovely location.
- D5918IOtinac (2/5): Follow other reviews, they are there to advise you - As other reviews had said this Premier is tired and needs updating, hence cleaning staff don't care. Our first room hadn't been hoovered , litter under the bed when I sat on chair to remove shoes. We were moved rooms by helpful receptionist. Unfortunately at breakfast I sat in full view of the kitchen and was able to watch a member of staff wiping everything with the same tea towel, and I mean everything!! Such a pity because we always stay at a Premier and tell everyone they are great and I always put up positive reviews.
- Ping Lam (4/5): - Clean room
- 988faridam (10/5): Happy with this experience, thank you hotel Premier Inn Monmouth - Great experience, excellent cleanliness, very good staff thank you hotel Premier Inn I want to come back again🥰🥰🥰🥰
- PaulP5160 (8/5): Night in MK - Good setting, hotel is as expected and hungry horse is handy, fountain is actually annoying and was nice when it was turned off. Bar was clean and service was happy enough, and drinks and food were good for the price paid, quite a big choice and possibly not the greatest but you get what you pay for, £8 for a curry, bargain
- Castleguy (2/5): Tired, dirty and uninterested staff - AVOID THIS HOTEL - TIRED UNCLEAN & POOR SERVICE - Uninterested Staff - Breakfast a shambles - Room 131 scruffy and dirty with two interconnecting doors so you can hear other guests all night - an unmade single bed in the room pushed against one of the doors as the door handle looked broken !!
- GoPlaces63759788327 (10/5): Love this place ☺️ - Best Premier Inn ever! Everything was amazing: the staff, the food, the car park, and the reception, which was really helpful and always smiling.
- Ping Lam (6/5): - Can't auto check in
- petermR2538IO (6/5): Ok for a very short stay - Ok for a very short visit, very little acknowledgement with the staff The continental breakfast was disappointing when I asked if certain items could be topped up I was answered with a shrug of the shoulder.
- Goss7 (4/5): DONT waste money on Breakfast - Oh dear DONT waste your money on Breakfast Arrived. For breakfast 9:30 . Already out of items Pastries Cranberry Juice Brown bread Crumpets Hash browns Eggs Hard Sausages only warm Bacon Greasy Staff invisible Extremely poor value , go somewhere else . Not impressed with the whole experience . Who knows what good will be left for those customers who came after us
- I9233VQahmede (10/5): Stop for the night - The best hotel in Monmouth! The staff were brilliant, and the service and food were excellent. It was just a short walk to town, and there was a very large car park available. The breakfast was exceptional, They also oelectric car charging. There was a wide variety of choices for both breakfast and evening meals.
- T6087JSdavidt (4/5): The room didn't feel clean - The room was dusty and dirty in places. The breakfast was a bit chaotic. Needs more attention to detail. A very dusty fan and dusty skirting boards in the bathroom. Stains on the wall, etc. The staff clearly struggled with the number of people using the small dining room at breakfast time, especially as the one coffee machine had a fault. The room felt dated. I'm not sure why the cleaners needed a loud radio while they cleaned in the morning, as it clearly would have disturbed those still in bed on a Sunday morning. The bedding seemed clean, and the bed was comfortable. The shower kept changing temperature.
- W9686DFsharonj (10/5): Great place to stay - Lovely clean rooms , staff very friendly, the breakfast was very good and the evening meal , we had the meal deal.. Only down side is the windows don’t open and it was very hot , we were given a fan , which helped a lot
- 3lisp (6/5): Needs a refurbishment but staff are great and mean we would recommend, as really convenient to visit Bletchley Park - On arrival we discovered there is no lift (oversight/mistake on our part) and had booked 2 rooms with view over lake, which were on 3rd floor. Reception were quickly able to swap 1 room for ground floor as 1 in party is unable to climb stairs. The room looked out over the ponds and fountain, which was still a nice view. Overall this hotel is in need of refurbishment. In the communal areas the carpets are worn, paint is chipped and dirty and it generally feels tired. The room on ground floor needs some tlc. Again carpet is worn in high footfall areas. There is mould around window and again paintwork needs refreshing. In the bathroom there is mould on ceiling and the grout around bath/shower tiles is black. Mastic around bath appears to have been done recently as it was white with no black/ mouldy areas. All the staff we had contact with were great. Really friendly, polite and couldn't do enough to make our stay enjoyable. They all appeared happy in their work which was lovely to see. Had breakfast both mornings we were there. I'm not a fan of precooked food being kept warm, however the ladies who worked in the breakfast room cooked small amounts regularly and it was good to eat. Also cooked boiled eggs freshly when asked. We enjoyed our stay and it was a convenient place to stay when visiting Bletchley Park and would stay again if we come back
- U3409EImuhammads (10/5): Good value for money. Comfort n luxury - Short stay..every thing amazing. Always preffer to stay with them. Good range of breakfast. Also fan n sheets provided as it was hot.
- dejayp2025 (4/5): DON'T pay for Guaranteed Early Check-in - It isn't! - Had a one night stay with my disabled daughter after a long 7 hr+ drive so we paid the extra £20 for a guaranteed early check-in from 11am. This fee is high (at ca.20%) but we really needed the room after a long drive for my daughter so I paid it. We eventually arrived at midday expecting to go straight to our room but were told that the previous guest was still in it. I asked if we could have another room and as we had paid for early check in and was told none were available because it was a Sunday and they were short of cleaning staff. We waited for well over an hour to get a room and I said I wasn't happy paying the early check-in fee to which the friendly receptionist said " I agree and as a gesture of goodwill, I have removed the £20 fee". Fair enough I thought even though we'd waited way too long for a pre-booked room that they knew we were coming for. Once in the room it was clean, pleasant and had everything we needed however at breakfast next day (pre-paid) the food was cold and the fried eggs were hilarious, being literally blue around the yolk edges and like rubber disks - Not sure how long the food stays out but this was not normal, I guess because it was a Sunday again?. On returning home, found out that the £20 fee had not been removed as promised so I complained and was told they'd look into it. That was 4 days ago and nothing so I give up. Don't risk an early check-in, it isn't guaranteed and don't eat the cold and mouldy food - Go elsewhere, there are much better options for less money
- mikebN6078YB (2/5): Fined £60 for parking in the hotels carpark!! - I have stayed at Premier Inn Monmouth many times over the last 4 years and always found the staff and accommodation to be an excellent. However, this time I received a £60 fine for parking in the hotel car park! No one has ever asked for the cars registration at check in, and the website details states that there is free parking.
- M9146PXdavidg (10/5): Nice Stay - 10 minute walk from Town Centre. Lots of validation parking. Reasonable prices for accommodation ,food and drink. Staff friendly and helpful. Excellent Room,although Air Con noisy. Highly recommended.
- 22JR22 (10/5): Great place for a short stay - We were attending a wedding locally and this was an excellent choice of stop over . Really friendly and helpful staff , comfy room and bed and excellent breakfast to set us up for the wedding . It would also be a good base to explore the area and car parking excellent too. Very happy !
- Neil (6/5): Poor Hotels.com customer service - Because of your policy you have made me break the law. I have now been given £25 off my next booking and a promise of feedback from the senior management team.
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