Premier Inn Great Yarmouth - Seafront

Location: South Beach Parade,Great Yarmouth,Norfolk,Norfolk, Great Yarmouth, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• H7629KSryanm (10/5): Hotel stay - Very good customer service from Lee at Grimsby Premier Inn. Very helpful with getting my room cleaned and wifi fixed…..
• 433manjitm (10/5): Jasmine - exceptional customer service - This review is mostly for Jasmine, bless her she managed a exceptionally busy dinner service it seemed alone. I witnessed that they were short falls of food items not in stock, and she let all the customers know prior. Some were rude and yet she was composed and polite. She deserves clear recognition for her service! Im not sure if thats the usual process for one member of staff to run the whole show but your lucky it was her.
• paulgT4682ZH (10/5): Jasmine was absolutely amazing. - I’m staying at the Premier Inn in Grimsby on business expecting a pretty standard meal, and instead ended up genuinely impressed. The place was fairly busy, and there was just one waitress called Jasmine holding the whole thing together — and honestly, she was brilliant. She had that calm, collected way about her, where you can tell she’s juggling a dozen things in her head but still manages a smile when she gets to your table. Drinks came quickly, food arrived exactly as ordered, and she somehow kept checking in at just the right moments without hovering. It’s the kind of service that makes you think, alright, someone here really cares about doing the job properly. You could see guests warming to her, and there was this general sense of yeah, we’re all in good hands.” Considering she was running the floor on her own yes on her own the whole evening felt smoother than some places with twice the staff. Management needs to read this: look after her. Make sure she gets this review. I just wish there were more people like Jasmine in this world and at other Premier Inns
• 394olliew (10/5): Fantastic stay - Had a lovely stay. The hotel is well located along the sea front and the room was well presented, clan and have a fantastic view out onto the sea. Cleanliness was brilliant I couldn’t find 1 thing wrong with anything. Room allocation was spot on. Joe was very helpful booking and accommodating for my needs
• 948robertah (10/5): What more could you ask for. - Stayed in 3 Premier Inns this week and this one turned out to be the best! In need of refurbishment but the staff more than made up for the lack of facilities. From reception, through the restaurant to the handyman all staff members where friendly, professional and courteous which was truly appreciated.
• X7119MNestherm (10/5): Staff were excellent - Staff were really friendly and helpful. Very informative and made us feel at home! Room was clean and tidy and well stocked with coffee and fresh towels.
• 718robn (6/5): Mostly ok - A little bit of a walk from the main drag but we were ok with that as we had checked out the location online before booking. Right next to the Pleasure Beach (which was closed as we visited a week after the schools went back!!). Ok value for money but disappointed with the cleanliness of our room. Bathroom and coffee making area was dirty and half a bottle of cognac had been left on the floor behind the curtain suggesting the curtains don’t get moved when vacuuming. The Beefeater attached had mostly friendly staff apart from our second morning when the stressed out woman running the breakfast sitting really wasn’t coping and had a go at us for not booking a time slot (even though we specifically asked the night before if we needed to…) but the food was pretty good, mostly.
• rjpontour (2/5): Rude staff who inflame their own error - We booked two rooms for three adults. Upon arrival we were informed the booking was three rooms. We advised we would only need two rooms. The check in clerk was unhelpful from the start and we were told to pay for the three rooms or go but if we went they would bill us anyway and they are unable to cancel a room even if its due to a system error before you stay I advised her out of principle we will stay elsewhere I booked the holiday Inn there and then which she heard me do. Upon arriving at the holiday Inn we were told she had telephoned them to say we were drunk and aggressive and had shared my name, a GDPR violation and they had cancelled the booking on their system. After a quick chat the staff there concluded for themselves we were not drunk nor aggressive and reinstated the booking. I was assertive with her yes, but did not swear nor do anything other than demand some customer service. Whatever happened to 'I'm sorry about that let's get this resolved for you'. Totally unsuited to a customer facing role. I have a £3000 group booking at another branch for a charity event we are running...this will be cancelled first thing Monday and legal action will.follow for recovery of monies and a claim.for GDPR violation. Avoid!
• I2705WYrileym (4/5): Terribly made room - The room for which I paid for was poor as it was a family room with a single bed a double bed of adequate quality but the small cot fit for a person about 5ft 7in was soild as if sleeping on a slab of wood as well as the view of which I paid extra for was completely non existent as the single bed was covering the window
• 672lyndae (2/5): Poor customer service, filthy restaurant and stinking room - Was put in a room that had someone smoking in and we couldnt breathe. Requested at reception to be moved was told id have to drive to another hotel. Explained I didnt book a different hotel and I expected to be moved to a clean room. Eventually after a long time wrangling with Paula the miserable receptionist we were moved. Both rooms were not clean nor the bathrooms Restaurant next day for breakfast- pastries burnt, bread stale and the eggs were under cooked and snotty. Contacted PI before leaving a review and got a response basically calling me a liar, but giving me a 'goodwill' half of first night payment refund. Whenever family visit from overseas they have used premier inn, not anymore. Zero customer service and really nasty dirty hotel. Unbelievably on our last trip we decided to try travelodge... half the price and clean!
• ChallengeSuffolk (10/5): Lovely staff - Great service lovely helpful staff particularly Jannine and Demi! They went above and beyond particularly as it was busy
• F7755CWstephens (10/5): Lovely staff. - The staff are a credit to the brand, it is rare these days to see that level of service and care. My thanks to all for a lovely stay.
• Stormcrow (10/5): Stacie the Star - My wife and I had never used this particular Premier Inn before, but as we were going to see a show at the Grimsby Auditorium, this Hotel being only 7 minutes drive away was ideal. Situated in a good location, with ample parking, we made our way to the Reception, where we were met by two members of the staff, the receptionist was polite, efficient and welcoming towards us. We had to eat as early as possible, and voiced our concerns to the two ladies, and the waitress, who we now know as Stacie, stated if we chose our menu, and let her know, she would pass it on to the kitchen staff. When we went into the restaurant, Stacie was behind the bar, and on recognising us, took us straight to a table, and within 10 mibutes or so of being there, are meals were served by Stacie. It was brilliant, and took the pressure of time off us. No complaints with the meals, cooked and exactly as we had ordered. We enjoyed our one night there, and the bed was very comfortable, the room, clean and tidy. We did think the two ladies, Receptionist and Stacie were really nice, and if this is how they treat all their customers, then I recommend that Premier Inns hang onto them, as they are the face of the company. So a big thankyou to you both.
• F7742EOjanep (10/5): Two night weekend stay. - We stayed two nights and we were very impressed with the hotel. It was our first time staying at this Premier inn; we have stayed in many around the country. I must say this is one of the best we have stayed in. The staff were extremely helpful and our room was spotless. Special thanks to Hazel in the restaurant who was extremely welcoming and professional in approach each morning. Our breakfasts were excellent. We ate in the restaurant one evening and the meal and cocktails were very good. We will certainly return. Thank you.
• Womble123 (10/5): Very happy with overall experience, cleanliness and general friendliness - We were very happy with the double room we had. Our other members of family had a family room. The cleanliness was very good, Tea and coffee making facilities were available in the room and more was easily obtained by reception. A clean shower, a TV with lots of channels, a hairdryer supplied also. Plenty of sockets for chargers and we had a sea view. Breakfast was included and it was good value. You could have as much as you wanted, as many times as you wanted. There was continental, fried, cereals , and bottomless tea, coffee, fruit juices. Everyone would find something to eat. Reception staff very attentive and polite Highly recommended.
• alexsM1243QP (10/5): Staff - Excellent staff went out there way to help make our stay the best they could Went above and beyond what we would have expected
• Nash-Yorkshire (2/5): Unprofessional breakfast lady - Lady at the breakfast this morning refused to allow me on a table and kept asking to provide her a receipt to prove I have paid for it. Told her twice that the room was booked with breakfast inclusive and I didn't pay for breakfast separately. Instead of contacting reception to see what was going on, she made me feel I was lying and she was so loud that everyone in the breakfast lobby was listening. During all this time, she didn't bother to ask for my name once. She told me to go back to reception. She made me embarrassed and feel i was lying. I told her my room was changed after initial booking and that may have caused the problem. This is when she finally bothered to ask my name and allowed on a table. But by then she had almost accused me of trying to eat their breakfast for free and she made sure that everyone in the hall listened what she was saying so loud. Very unprofessional, no courtesy and absolutely not welcoming. I travel quite a lot for work and often stay in hotels especially holiday inn and Premier Inn but never came across such a low mannered staff. She definitely needs more training as she wasn't trained enough to complete checks professionally and in a polite way. The breakfast was not bad and other reception staff were good and helpful.
• sarak649 (10/5): Perfect as expected - Qe have stayed in many Premier Inns and Great Yarmouth was exactly as expected. Spotlessly clean, friendly and efficient staff, amazing beds, first class from start to finish.
• 148maggim (6/5): Definitely not the room I booked. - Being disabled I booked, online, an accessible room with wet room for 3 nights. I was not impressed when I arrived to find that my booking had been changed to a single room on the first floor. My wheelchair does a lot of things but climb stairs it does not. Full credit to Janine for her amazing help in getting me a ground floor room at such short notice. The room was not ideal, bath not wet room, no grab rails, bed was way to high, and not enough room to manoeuvre my wheelchair but the staff were amazing, couldn’t have been more helpful. Many, many thanks to them for saving my stay.
• Dr_Waugh (8/5): Two night stay - I stayed for two nights when in the area for work. One night I ate in and one night I ate out. The meal in is reviewed under the BeafEater. The room was disappointingly on the first floor and had a semi car park view. I say semi as the roof of the BeafEater interrupted the car park view. The room was a good size and without the normal single bed, just a chair instead. It could have done with a suitcase rack. The room was a good temperature with working aircon. The sleep was good too. The bathroom was a modern shower only but the shower wasn’t bad. A soak in a bath would have been nice though. I’ve stayed here a few times over the years. I think I’ll try something new next time.
• tracylY938YZ (10/5): Weekend break - Just had a lovely weekend break and was delighted to be served once again by Jannine. This lady is very customer focused and is a credit to your hotel.
• 975leonardt (10/5): Service perfection - Service is always top notch by jannine and even daryll coming out of the kitchen to make us feel welcome and double check everything is up to he’s very high standards. By far jannine and daryll are the two stand out workers
• X2415RNyvetted (10/5): Great Room, Great Staff - Lovely clean high quality room and with the nicest, most friendly staff across the board. they made my stay a very pleasant one!
• 988grahamv (10/5): myself and my partner enjoyed loads - we had a very nice 3 night stay which was most relaxing and enjoyable we will both be coming back next year and we will be staying for longer then just 3 nights
• stewartb933 (2/5): Gone down hill - I'm so sorry to see what has become of this once fantastic hotel I will start with the good points Reasonable price Plenty of parking, remember to put your car reg in the system on arrival, or you will be fined Fantastic views across the Clyde Nice breakfast Now for the bad points We have been coming to this hotel for a number of years and have always enjoyed our stay. But we have not been for a few years since our last visit. The place has gone downhill Very dated rooms with damaged furniture Dirty carpets in the room Paper thin toilet roll provided Hardly any on reception on checking out there was no one there to ask how our stay was, so I had to just put the room keys in a box The restaurant/ bar is very limited, and when it is open, many items on the menu are not available Very poor choice of beer and possibly the most obnoxious bar manager I have ever met I'm sorry to say we won't be back
• ATraveller363 (6/5): I liked the views over the Clyde. - Premier Inns are fine for me and this one sticks to the tried and tested formula. Good price, comfy bed and a restaurant next door serving breakfasts ...... lunch and dinner. This one on the outskirts of Greenock is overlooking the Clyde. Car parking is first come first served basis. Not as good as the last time I stayed as what was a Brewers Fayer restaurant/pub next door has been taken in house and is now exclusively for Premier Inn customers, every time I walked past it looked like hardly any customers and on occasion all the lights were off. Needless to say I didn't bother when there's other options nearby.
• macc1031 (10/5): Most amazing team - Stay for long periods of time through work and the staff are super friendly helpful and make my stay extremely welcoming and comfortable thank you so much your hard work doesn’t go unnoticed and is very much appreciated
• Freezer1800 (4/5): Not a room with a view - I booked this room as a stopover before making our way to Potters Resort Hopton-On-Sea. The accommodation itself is quite comfortable and accessible. The views from the room are not what you’d expect. It appears to be a dumping ground for the fair attraction next door. The Beefeater restaurant attracted to the hotel was very busy the night we went. The servers were very busy but did their best and were friendly.
• 49nicko (4/5): Great Yarmouth premier inn - Hotel was lovely however the Beefeater was a different story. Very Disappointing Experience Visited for Sunday lunch and was thoroughly disappointed. The food was poor quality and definitely not worth the money. Breakfast the next morning wasn’t any better — the cleanliness of the dining area was shocking. There was food on the floor, and we had to ask staff to clean it up. What’s worse, the hygiene practices were unacceptable. A waitress was cleaning tables, then handling dirty dishes without gloves, and immediately serving food to other guests. Absolutely disgusting and a serious health concern. Would not recommend.
• L1393VOsimonl (4/5): Poor - Food average for the price and Bar shuts at 10pm this is totally unacceptable when you are in the middle of know where and pay an a premium to be in the middle of a s hole.
• Travel54216324287 (6/5): Bad nights sleep! - One of the main problems we had during our stay was the heat in the room. The air con would only go down to 19, which was not cold enough for a good nights sleep. I did ask the question at Reception, but their reply was 'It only goes down to 19'! Nothing more. Don't forget the windows do not open! Our other gripe was the lack of storage. There was not one drawer in our room (220), and limited hanging space. We stayed for 4 nights, so had to live out of our suitcases.
• MarianaVsto (6/5): Excellent location, but cleaning needs improvement. - Excellent location, nice atmosphere, but room needed thorough cleaning, especially the carpet, around the coffee machine area and the bathroom.
• samwM7833WU (4/5): Worst premier inn we’ve stayed in - Hotel is in nice area with comfy enough bed and working TV, were the only positives. We paid £178 for 2 nights (including breakfast). Breakfast is 7:30am-11am. We went down for it at 9:45, the options were extremely limited, no apple juice left, water machine was broken and no cold milk for cereal… only warm milk from the coffee making machine. We slept horrendously as can hear everything going on in hotel and sounded like the room above was going to come through the ceiling when walking about in their room! Tried to have a shower and the water kept randomly turning piping hot every 2 minutes. Also hairdryer is ok but advise bringing your own as it’s one where you have to keep finger on button to use it.
• deniseandcolined2016 (10/5): A 5 star premier inn for others to take note of - Stayed at this premier inn back in July and i would like to say what a pleasant experience it was . Room was very good with a sea view and very quiet. Booked in for evening meal and breakfast and although they were very short of staff those that were there did there job really well. Evening meal was lovely and breakfast was also very good
• tattooedscottishgirl (6/5): Saturday Overnight Stay - Myself & my girlfriend paid £61 for a Double Room - we were given Room 106. I immediately noticed a couple of spiders on the ceiling so it cannot have been dusted properly. There were stains on the desk chair also. We were happy that this room was facing onto the water (you could see boats go by etc). We both woke up in the morning with the worst neck/shoulder/back pain - we assumed the mattress was just completely done and in need of replacing only to discover there was a mattress topper on top of the dead mattress! The pelmet was also too long and let a lot of light in. We just want to give a wee shout out to George the Receptionist as he helped us out when we were in a bit of situation with a dodgy taxi driver. Overall, probably wouldn’t return as we would have no reason to ever be back in Greenock again.
• W4436DBthomasl (4/5): Cleanliness issue - Room/hotel looked modern with a great view. Unfortunately the room itself was not clean, with marks under the desk, on the wall, on the tea tray and mould in the shower.
• S3197ROdavidc (10/5): Excellent Hotel for a Short Break - First stay at this hotel and will stay here again when next in the area. Room excellent especially stunning shower and comfy bed. Great view of the sea from the room , which you do pay an extra £5 for, but worth it. Easy access to beach from hotel, which was great. Due to location there are not any restaurants within walking distance , therefore you either go to Beefeater in hotel , get a taxi or risk losing your free parking space. We decided to choose Beefeater meal deal. Evening meal was disappointing, breakfast was excellent. I cannot fault the hotel and would stay here again but perhaps Premier Inn should give more alternatives for customers, e,g, list of takeaways/restaurants close to hotel , than Beefeater as the evening meal was the only thing that let down our stay.
• Seaside33268515001 (6/5): Grimsby Without Fish & Chips = Grim. - Grimsby is synonymous with fish, and has the National Fishing Heritage Centre. But we couldn't get Fish & Chips at the Premier Inn because the fat fryer was broken and awaiting replacement! Room prices varied dramatically from £50 our first night to £150 for the third night. Friendly, but overworked, staff. Ample parking, even for our motorhome (going for repairs nearby).
• catherinefI582BH (8/5): So quiet,attentive staff,we will be back next year! - Great location for travel in Inverclyde area,visiting relatives.The quietest premier inn we have ever stayed in over twenty years.Cleanliness excellent,staff very approachable,attentive and so helpful.We stayed ground floor,near lift no hassle even though disabled to get luggage to room,no corridor noise over three nights,room woodwork shabby but place is getting makeover soon.Bathroom excellent,we asked no room cleaning at reception over the stay we were very happy ,so much so we will be back next year.
• Mertalbrown (2/5): Worst Premier Inn - This was the worst Premier Inn ive ever stayed at. I booked a double room and was given a twin which was in a very bad condition with marks on the walls, damaged table, leaking shower, bath panel hanging off and dirty cups. The staff were very rude and would not listen. This carried on when i went for dinner, we have a £30 meal allowance added when we book but i was told that if i didnt take the meal deal i would get no breakfast even though the room rate i had booked included breakfast. The restaurant staff were extremely rude and unhelpful and spoke down to me like it was the first time i had been away from home. After taking the meal deal to keep the peace im still waiting on my dessert. I dont recomend anyone stay in this dump and Premier Inn should be ashamed of themselves for letting this hotel get so bad.
• johnsE7756NO (10/5): Very Good Experience. - Excellent stop off. After a nine hour journey I needed a refreshing shower and it didn't disappoint. Decent room with heaters that were easily adjustable. The attached restaurant was lovely and was open until 10pm. The food was ok but Janine who served us was a breath of fresh air. What a lovely lady. Went out of her way to make us feel welcome.
• Excursion64174160722 (10/5): Lovely place - First class food and place and staff are very friendly jannine all way’s asking if I am ok shower are hot and clean it’s like been on holiday
• bwww11 (4/5): Poor experience - Run down hotel, paint peeling from walls. £150 a night and free WiFi is garbage. Have to pay extra £5 for WiFi then go through claiming expenses just to use internet for work. Its a wonder they don't charge you extra for Electric and water, boil the kettle - thats an extra 50p please!
• sharonbI2086WL (4/5): Won't be rushing for a return visit - We had premier room with sea view for 4 nights. Room was good and sea view was lovely to have but obviously paid extra for that. We paid in advance for meal deals with the attached Beefeater which includes dinner and breakfast. Definitely got the impression you are second class diners if you have the meal deal so avoid unless no other option.
• kerry1323 (2/5): Just awful - Stayed for 2 nights, restaurant was closed 1st nigh which the clerk who checked me in advised then went on a rant about staffing issues and poor management, room wasn't the cleanest. 2nd night dined in the restaurant the steak was god awful full of fat less than half of it edible (chef apparently didn't notice when cooking it). Fire alarm went off at 0130, night clerk made no attempt to direct guests outside to the muster point. WiFi was so slow I ended up watching Netflix via my 4g. Overall I wouldn't recommend
• jayjandu (10/5): Excellent Service - Staff were very friendly and welcoming Janine in the restaurant was lovely and gave recommendations on where to go, very bubbly, helpful and friendly lady Would definitely come here again, staff at breakfast were also lovely, my husband said it’s one of the best breakfasts he has had (he works away often - so has lots of breakfasts) Would recommend and return
• Dinnerboys (8/5): Good breakfast and friendly service - Amazing service from Vicki B for Breakfast. Now Premier Inn have taken over the pub/restaurant it's noticeable how fewer staff are serving customers. This leaves servers such as Vicki having to manage a busy restaurant on her own
• B3069ADedithd (4/5): Unhappy - I returned as we had a really good experience 2 years ago. I am disabled so need an accessible room, so an accessible room was asked for. The room was not that way. Thankfully I did not need my wheelchair as I would not have been able to get around the room as there was no room to move I was nearly able to use my walker. The bathroom had a narrow bath with a shower and curtain, no anti slip mats. I felt very unsafe.
• S796URellenh (10/5): Amazing stay - Highly recommend staying at this premier inn we loved our stay perfect location for the beach, Great Yarmouth pleasure beach staff are brilliant
• mrsnoopy1 (2/5): DON'T stay here! - This hotel was the option we chose because of its location to the Highland Games in Dunoon Scotland. I've never seen such an impossible layout to take luggage to a room before. There is one entry/exit point and we had to literally carry our 50lb suitcases up a flight of stairs after we had to walk the length of the building through numerous doorways with closed doors that opened in different directions all the way through. It was all we could do to get the door open and all of our bags through each door, (at least 5 doors). There was no other exit to even get out of the building. How this isn't a fire hazard, I don't know. The room was basic which was fine, but the bathtub is dangerous because the sides of the tub are angled which narrows the area for your feet. I nearly fell but I grabbed the towel bar and saved myself. The building pictures on the website are not representative of the reality in any way. This hotel needs an update desperately or the pictures need to be realistic. It's dark and dingy and feels dirty. I would never recommend this hotel to anyone. I did allow the company to respond to my concerns and I've gotten no response at all. So obviously, customer service is not a priority anymore than their hotel. If you see good reviews and pictures, don't believe your lying eyes because it's a big chain of hotels and what you're seeing is probably regarding a different property.
• 26conniev (4/5): Wouldn't stay again, but we thought is was our only option. - Hotel exterior is not well maintained, interior is dark and dingy, and dirty. Our room was adequate, but also wasn't clean. I used bleach wipes to clean before we unpacked. We had rooms at the far end of the winding corridor - and hauling luggage through 5-6 doors with luggage wasn't rough. There's only one way in...a door near the front desk, and I would estimate our room was 100 yards away. Part of our party was put in a room only accessible by stairs, and had a hard time getting luggage to/from the room.
• claireeaston709 (10/5): Great stay for where we needed to be - I had a one night stay in Greenock to attend a cruise ship visit (The Celebrity Eclipse). This hotel was located just a 5 minute drive from the port making it a great choice. Room was very spacious for 2 of us (think we maybe had a family room) and very comfy beds. We also ate at the onsite restaurant - no frills but lovely every day pub food. Only negative was a large fan had been placed in the room but was thick with dust/stew so didn’t want to turn on for this to then blow around the room. For more travel info and hotel reviews please find me on instagram @eastontravel709
• E983UBwilliamg (10/5): An excellent value for money hotel - Rooms very clean, comfortable and spacious. Well worth paying the extra for one with a view. Staff very friendly and helpful but sadly not always on reception. Bar/restaurant opening hours very limited. All in all excellent value for money.
• melodieb274 (2/5): Dreadful & scruffy - We arrived at the hotel , it looked scruffy and unwelcoming . The pub building next door also looked dreadful. We got back in the car and drove an hour and a half home. Very disappointed.
• asS8103ZW (2/5): Not a happy experience - AVOID this hotel is a sham.Rude staff, very out dated rooms,stained carpet,stained furnishings,no air con, just a old noisy fan,and a car park that you can not use
• roberthF980MT (10/5): - Well looked after tasty breakfast and added touch of box of chocolates in room for the wifes birthday reception staff always go the extra mile to see you enjoy your stay
• Resort08954222742 (10/5): - Stayed mon-fri, in a family room, was able to have an early check in, room was clean extra bedding available, plenty of towels which can be all be changed daily if required. Hotel staff polite and friendly, Natalia on reception was always willing to help and give advice. Restaurant was clean and good selection at breakfast, food hot. Evening meals have a good selection and reasonably priced. Tomaz (Restaurant) was poliet, happy, chatted and made us all feel welcome. All the staff we met were all friendly and willing to help. Have stayed here in the past and will stay again. Close to all amenities, lovely views over the Clyde and short drive to Loch Lomond and other places of interest.
• chrissV7978HN (2/5): A shame to say the worst hotel I have ever stayed in - What a terrible place. The only thing I can say that is positive is the view of the clyde which was breath taking. On the negatives: black mold in bathroom, paint peeling in bedroom, wood laminate on furniture peeling, stains on the carpet, bathroom floor bubbling, acces panel to waste pipe in bathroom left open, fire door release in corridor upstairs broken, no one on the front desk despite being 'being manned 24 hours', lift buttons taped on, tv wouldn't work. Restaurant only opens at 5:30 and closes at 9:30. They totally ran out of draught beer and pizzas. On the first night my sister in law found a bug un her food. I would have complained in person but the staff were either nowhere to be found or looked like they would rather be anywhere but at work.
• 845richardi (2/5): One of the worse premier inns ive stayed at - No fan or air con in room. Temps hit 29.5 degs at peak and 25 was coolest we had. Bed comfort wasn't as good as other premier inns ive stayed at. Room and hotel was a bit shabby and needs a tidy up.
• Jesper (4/5): Surt personale - Generelt var personalet sure og overhovedet ikke service orienteret
• BobP1492 (8/5): Nice view - Quick check in, room was clean, bed comfy, nice view of the river (extra cost for these rooms), could have done with a extra chair as booked a family room

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