Premier Inn Gloucester - Quayside
Location: Gloucester, England, GL1 5BQ, Gloucester, GB
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Experience comfort and convenience at Premier Inn Gloucester, your perfect retreat in the heart of Gloucester.
Prime Location
Situated just a short stroll from Gloucester Quays and the captivating Gloucester Docks, our hotel places you in the ideal spot to explore vibrant shopping, dining, and local attractions.
Unmatched Accessibility
Enjoy the ease of free self-parking on-site. Plus, our prime location means you'll have access to popular destinations like St Mary de Crypt Church and Gloucester Cathedral, all within walking distance.
Comfortable Accommodations
Relax in well-appointed rooms designed to provide a cozy atmosphere for a restful night's sleep. Whether traveling for business or leisure, we ensure all your needs are met for an enjoyable stay.
Don’t miss your chance to experience the charm of Gloucester—book your stay with us today!
Important Information
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Free WiFi
- Elevator
- Free self parking
Rooms Available
-
Standard Double Room
1 Double Bed
216 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Climate-controlled heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
-
Family Triple Room
1 Double Bed and 1 Twin Bed
216 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Climate-controlled heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
-
Superior Double Room, Accessible Bathtub
1 King Bed
216 sq feet
Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Climate-controlled heating
Accessibility - Low-height counters and sink
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathtub grab bar
- Vibrating pillow alarm
-
Family Quadruple Room
1 Double Bed and 2 Twin Beds
216 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Climate-controlled heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
-
Standard Double Room, Roll-in Shower
1 Double Bed
216 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Climate-controlled heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Shower grab bar
- Vibrating pillow alarm
-
Standard Double Room, Accessible Bathtub
1 Double Bed
216 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Climate-controlled heating
Accessibility - Low-height counters and sink
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathtub grab bar
- Vibrating pillow alarm
-
Superior Double Room
1 King Bed
216 sq feet
Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Climate-controlled heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
Guest Reviews
- Tyson (8/5): - The rooms were very clean and spacious. Car parking was handy at the front of the building.
- 7DavidC (6/5): Not the usual standard. - Not the usual standard. The air con/heating was not working, windows could not be opened for fresh air so made the stay uncomfortable. The resteraunt was not available in the evening unless you had a pre booked package as their card machines were not working. This was unacceptable but staff said they could do nothing. All in all not a good stay.
- 62kay (10/5): lost property - stayed there on friday 14th till Sunday 16th in room 2 and left my husband’s Barbour scarf and hat as rushed out to transport for airport can u let me know if it’s there and i can get it picked up by family
- W6244PWalisham (10/5): Great location - Stayed here recently whilst visiting family. Saw to different receptionist. Amy and Suzy. They were so polite when checking in/out. Advised us on the restaurant next door. The room was spacious and clean. Everything we need for myself my husband and our daughter.
- helenwZ1037YZ (10/5): Classic good Premier inn - A good Premier inn as always, warm comfortable and clean. Staff friendly & helpful. Had evening meal in restaurant next door, ok nothing special but breakfast was excellent and morning staff very friendly
- Breedingzone (10/5): Wonderful Premier inn, great location. - One of the better Premier Inn's, perfect location to enjoy the quays area, some fantastic restaurants and bars around the hotel. We received a lovely welcome, our 4th floor room had a good view and it was very clean, spacious and quiet. The black out curtains ensured a very dark room and the bed was extremely comfortable. The bathroom was spotless and the towels were thick, fluffy and clean. We didn't have the hotel breakfast so we can't comment on that.
- Seaside16562184942 (2/5): Was shown 5 different rooms all much the same filthy - Hotel entrance dirty,uninviting.the whole hotel needs painted upgraded. Disgusting. I have stayed in many a Premier inn and this is by far worst.never again.
- S7558VKjohnt (10/5): Excellent 2 days holiday - Only stayed for 2 nights and it was fantastic everyone was friendly and helpful. Staff on hand 24/7 and always helpful. Clean and tidy
- michaeljC9283GG (8/5): A restful few days - easy to get to from railway station about £7 parking was very good although we did not use it. Check in fine however, if you did not pay the extra for early check in, it is 3pm
- N910EHlenan (10/5): Fab hotel - Absolutely loved my stay, rooms are very spacious and clean. The staff are very knowledgeable and location was perfect for linking to the motorway.
- 134sjb (10/5): Great Start for West Highland Way - Stayed here the night before starting the west highland way. 2nd stay at this hotel and both times were great. Comfy room, nice and clean and a great breakfast in the morning. Staff could not have been more helpful. Only a short walk up to the town and the start of the way. Would definitely stay here again
- lrrnmorton (10/5): a pleasant one night stay - Really clean, staff were pleasant. Beds were comfortable. Good size bathroom. plenty of parking. Very close to the docks and Quays shopping.
- stevebD4744RJ (10/5): All good, way to go. - All good, no issues. Excellent stay. Hotel and restaurant recommended. All staff very helpful and giving friendly service.
- clivec565 (10/5): Excellent Stay - I have just a pleasant stay at this great value for money hotel. Very clean and comfortable ,excellent staff Shannon Beau and Aimee are very polite and helpful.Good location bus outside goes to city centre.
- jec2605 (10/5): Shopping weekend - Easy review. Great warm. Very clean. Staff very friendly and an excellent location for what we wanted. Fantastic breakfast. Will come again
- Tubbytummy (10/5): Nice hotel - Stayed here one night , lifts were out of order but Gemma puts us on the ground floor. We found her to be very cheerful and chatty as well as informative, credit to Premier. Sang the praises of food unfortunately we did not par take as had eaten. Oh well. Rooms as what the expectations are, clean well maintained with soaps, teas and coffees with kettle and TV, also batteries in remote control.
- Charles (10/5): - Grear
- Cmiller850912 (10/5): Welcoming and friendly - The lady on reception was so helpful and welcoming. She was really friendly and had a chat with me about my new job, when it came to check out the same lady was there and wished me good luck and asked me how I was doing which I thought was really nice as it felt personable
- garyibbo (8/5): Clean with good service - Stayed at this Premier Inn a few times, Staff are always polite and happy to see you, it always has appeared clean. They take your breakfast order rather than it being a buffet which means you get freshly cooked eggs.
- O4881RXivanp (10/5): Premiere inn the best place to be staying - Very friendly and polite staff. Very Very helpful. Very knowledgeable. I recommend this hotel. You will not regret your stay here.
- 287lynt (10/5): Great place - Lovely place .clean and comfortable with a great bed. Asked for and got ground floor room as both mobility problems.very kindly treated with care taken to check room was good enough for our meeds
- paulgV4910JH (10/5): Good local staff, all good here - Staying prior to WHW. Swift, friendly check-in from reception guy/ room was fine / excellent cooked breakfast with good service, nice lady.. well done
- C3937YHtonyt (2/5): Awful welcome, Filthy room - Arrived. No one on reception. Waited 15 minutes for someone to arrive, when he did his shirt was hanging out of his trousers and he looked disheveled. This was followed by you can't have breakfast until 10.30. I told him my business meeting was at 11am he didn't care. The room was dirty. Pubic hair in the shower and on the toilet rim. Disgusting. Not even a glass in the bathroom to rinse your mouth out after you brush your teeth. Quite simply after 40 years of staying in hotels this one goes down as one of the worst. I'm cancelling my booking in the morning and going to relocate in central Glasgow. Don't stay here folks it's the pits.
- owene714 (10/5): Excellent experience - Really good experience at this Premier Inn. Aimee on reception was very welcoming and on hand to help whenever it was needed. The room was very clean and has everything I needed.
- cannucker (4/5): Black mould - This hotel could use some deep cleaning. There was a severe black mould problem in the bathroom, the carpet was filthy, and the mattress had a very odd odor.
- P4lin (10/5): Excellent team on Reception - We stay here regularly when visiting family. We always receive friendly and helpful service from the welcoming team on Reception. They are very responsive to any requests, which we appreciate. The rooms are consistently good, matching our expectations of the Premier Inn brand and we enjoy having breakfast at the neighbouring Whittle Inn. Thank you for the Reception team.
- sherrysO8920MR (6/5): Hotel ok, avoid the restaurant! - Hotel was lovely, as expected. The restaurant is horrible,eat any where but here! Food was below average quality and quantity. Dried burnt and not as the menu described. The ladies washroom was a mess. 2 toilets out of order,one unflushable and full of waste,1 covered with fecal matter and 1 usable but no toilet paper.
- A8519UPjamier (4/5): Pre wedding day over night - Had booked this hotel for the night before my wedding so me & my best man could get ready in here & travel along the road to Boclair house. Upon checking in we were told my best man’s room had a leak which is unavoidable but he was placed in a disabled access room on the ground floor & my room was 1 up. His room smelled of damp & is in dire need of a lick of paint. The WiFi is horrific. The restaurant adjacent to the hotel is also in dire need of a revamp. If it weren’t for the lovely woman on shift that night we would have walked out & went elsewhere (04/09/25). At £107.99 a night I expected better than what we experienced.
- SABeaches (10/5): Great location to start the West Highland Way - Great location to start the West Highland Way. Staff and accommodation were the perfect combination for a great start to our walk.
- bwD9437ZO (10/5): Overall good stay - Good value for money the rooms are very clean with air-conditioning staff are helpful and friendly I checked in after 9pm and check in was quick and easy would stay there again when visiting gloucester
- F6863ZRjohnk (10/5): Great stay and great staff - Stay was for one night, staff were friendly and with the A/C cooled room meant out stay during the heat was fantastic. This was not the end however as when unpacking our camping gear a few days later we realised we had left our new electric pump in the room. One phone call later and Sam confirmed it had been found and we just needed to arrange a courier to collect it as we live over 120 miles away. Sam was very helpful and even punt the pump in a box so it could be sent. Thanks again for all your help and we will no doubt be staying at your hotel in the future.
- billygW761RM (10/5): Amazing service - Rooms were very nice and spacious, the receptionist Aimee was extremely helpful, the stay was perfect, would recommend
- paulhobbs (6/5): Great hotel go elsewhere for breakfast - No complaints about the hotel itself the room was typical Premier Inn .clean ,tidy , well equipped but the restaurant was a different story both days we had to prove we had prepaid for breakfast as they hadn’t got it on their records, Both days at least 50% of the hot food offerings were missing mainly because the one person cooking couldn’t keep up with demand the pastries were all empty No juices of any kind ! Not enough staff to do the job! The place was a mess! Didn’t risk the evening dining!
- ameliajG8752DY (10/5): A good family stay on route to the south - Great location for travelling south on M5. Electric charging point was a godsend. Room was spacious and comfortable for four of us. There is plenty of parking (free when we went but I think that’s changing). We enjoyed eating out at historic quay in Gloucester.
- RichardW986 (6/5): Unusually disappointing. - As regular Premier Inn visitors we have visited this one multiple times, and this time was unfortunately disappointing! I was alone this time, usually as a couple. When I entered the room there was a noticeable strange smell. As I was booking in, another family was complaining about something or other in their room and were told the hotel was fully booked, so I thought I could live with it, HOWEVER... When I moved the bin from the back to the front of the desk, I saw that somebody's food had been left in it, and it was crawling with fruit flies, many of which escaped into the room. I took the bin down to reception, and explained (!) that I hadn't ordered the contents! To be fair, after consulting the Duty Manager, I was: - a) Given a change of room (in a supposedly fully-booked hotel) b) Credited with my continental breakffast, and c) Given a free Full English breakfast all by way of compensation. However I'm not sure if the experience soured my visit but for the first time ever, I had a terrible night's sleep in a Premier Inn, and it wasn't because my wife wasn't there; she had been away herself for two nights and I could sleep for England! As for the restaurant, in which I had my free Full English, the fried eggs were overcooked under the heat lamps, dried up, and rubbery, the bacon was similarly dried up, my sausage and mushrooms were perfect. The coffee machine had packed up so I had to have instant, and I had the last of the orange juice; all the others were empty. I was glad I didn't have the continental breakfast; the offerings looked equally disappointing. The lady greeter was cheerful and charming to a fault. Given previous experience, we would certainly go back if we needed to be in town, (where I was dragged up), if only for the free parking, but otherwise there are others available on the outskirts of the city. We would, however, be breakfasting in the adjacent Costa or, as we have once before, in the Weatherspoons up at The Quays, 'The Lord High Constable of England', (yes honest!). SORT OUT THE RESTAURANT!
- Daydream61612687548 (6/5): Restaurant Staff need a lesson in Customer Service - Firstly, must mention the actual Premier Inn is clean and decent. The windows however not opening are a problem because the air con is super loud. Really miss fresh air! Our major issues were with the associated restaurant/bar across the car park. When we arrived I noticed the table hadn't been wiped, so I asked the staff for a spray and cloth because the table was dirty and the woman behind the bar handed me the spray and cloth to do it myself. I mean I didn't mind but you'd think that they'd offer to that do seeing as a) they get paid to do it not me b) it was not busy in any way (5 people in the bar/restaurant and c) they were just stood there twiddling their thumbs. The staff were completely unaware of the meal deals, the happy hour deals, and took our order incorrectly. We ordered 10 Veg Tomato Pasta but instead we received Spaghetti Bolognese. My daughter didn't mind so much so she ate it but I thought it was just another thing to add to the list of failures. One woman working on shift didn't know how to smile and the other apparently had only started working there that night so had to keep asking Smiler for help. Morning service for breakfast was no better. Coffee machine broken, no bread products, I had to ask twice for bread so we could have toast. A woman came out with a plate of 4 muffins and then proceeded to hand them over to a family who were leaving and taking them on the run. I had to quickly grab some for my kids before she gave what little there was away. To sum up, the staff have no customer service skills whatsoever.
- 190rogerc (4/5): Premier Inn sadly you have gone downhill - Two of us stayed three nights in a Premier Plus room with breakfast and one dinner. Location of the hotel is very good. Only one member of staff on duty. No automatic room cleaning, you have to tell reception if you want your room cleaned. The room was ok except that the bath/shower with a glass screen was difficult to get in and out of and may lead to falls. As others have mentioned the smart tv hdmi connection did not work. It was worth paying a little more for an upgraded room. The ex beefeater restaurant was another matter. At breakfast the quality of the offering was poor and items were not refilled. The coffee was awful. Tables were very sticky. We ate twice and gave up on the third booking. Dinner was dead, dead slow. Tables sticky. White wine was not served chilled. There was no sign of a manager on duty and the staff although polite and friendly lacked direction. Overall we would return to the hotel but eat elsewhere.
- paulbY1689LJ (4/5): Needs new manager - Where do I start, let’s start with the positives , room ( premier plus ) was clean and tidy, Now the negatives, no cleaner in 4days, apparently you have to request its cleaned , no one fills the coffee up you have to ask for them more coffee which we were told had run out, no one on reception, Then we have the breakfast / restaurant , what a joke, they barely have enough food for your breakfast, coffee machine broken, run out of bread, orange juice , it just goes on, staff were not bothered and have no people skills , overall would certainly not recommend at all
- Amy19890 (10/5): Halfway point - Halfway point to Cornwall stayed here to visit family and as a rest stop on the way to our holiday to Cornwall and it was great receptionist interacted with the kids this is rare to see but was clean and a happy visit
- 246sarajanem (2/5): Poor cleanliness - Room was filthy and so was bathroom. No staff on desk we had to wait around for 20 mins. Food wasn’t up to standard for premier inns I’ve stayed at before. The walls in the bedroom was filthy there was plaster falling from ceiling. Absolutely shocking experience. We will not stay there sgaim
- timcK7872PL (4/5): Disappointing stay - As a Premier Inn regular, I found this experience extremely disappointing. The bed, as ever, was extremely comfortable. However, we had booked a plus room with meal deal. We were not given an Internet code - I had to go back down to get it. When I tried to use it on a second device, it wouldn't let me, so I had to go back down again! We hadn't been given any information about the restaurant, so had to ask. It was only then that I was told we needed to book! The receptionist didn't even seem to have any idea that we had paid for the meal deal. The restaurant was across the car park in an unmarked building that wasn't obvious, although there was a scrappy A board just inside the lobby (not obvious as you entered the hotel). Dinner service was very slow. There only appeared to be one lady serving. I ordered a curry, but she then came back and advised me they didn't have any! She hadn't brought a menu for me to reconsider my choice, but remembering there was a different curry on the menu, I ordered that instead. A few minutes later, she was back again - this time to advise they didn't have any rice! So, I had chips instead. When it came to watching TV, we wanted to stream a programme, so plugged my computer into the HDMI socket - only to find it didn't work. Eventually worked out how to cast from my tablet, but the picture kept breaking up, so just hand held the tablet and watched direct instead. Later twigged that maybe the tablet needed to be closer to the TV, which solved the problem. Breakfast was another disappointment. The advertised mushrooms and hash browns were not available. My wife had the last marmalade. There didn't seem to be much of anything. Forks were missing from our table, as was pepper and sauces, which we had to take from other tables. Our table was also very sticky, suggesting it hadn't been cleaned properly.
- GoPlaces15915648805 (2/5): Another example of greed over value - Friendlier staff for a start, also staff that can see you carrying heavy bags, then they just let the door shut behind them on you. A room that has a net curtain so that the curtains can be opened but still maintianing privacy. A shower that actually has a decent flow, I've seen snails go faster than the shower. No car parking charge. The prices that I paid for staying there was steep enough, but then to have the cheek to charge parking on top of that, i'm sorry, but even dick turpin wore a mask. And as for next years prices as I had a look, lets just say, I will not be staying here again (almost £700 for 4 nights). Pure greed and less about the customer, are they trying to put people off booking so that they can house certain others instead? makes you wonder.....
- judem260 (4/5): Overdue a refurbishment! - Unfortunately this hotel seems to be in need of a total refurbishment. The staff are lovely, however the hotel is starting to look shabby. The bathroom smelled damp and the room thermostat didn’t seem to work. The room was boiling all night at 27 degrees which made my daughter so ill she was unable to attend the family party we had come 250 miles for. It was only 14-15 degrees outside. This begs the question of was the heating on? The restaurant was shabby and half closed. Again, staff were lovely but they ran out of several items for the cooked breakfast to the extent that on our final day they were only offering continental- when we had paid for cooked. All in all, I have stayed here many times but won’t be back until it has improved. For £100 per night plus breakfast I will find a better deal.
- suzyh468 (10/5): Awesome stay - Stopped on our way home from Cornwall was g welcomed by Aimee who gave our children a little toy and interacted with them through out our stay Hotel room was lovely a clean Highly recommend
- 233eliseb (2/5): Terrible - Terrible, staff not helpful, cleanliness awful, found the last guests dregs in room, so we checked out early. Bed hard pillows dirty and hard, bathroom dirty, hair etc
- johnhT6454PP (6/5): Lovely staff, ok breakfast, place in need of an upgrade. - Comfortable room 200, handily by the lift, comfortable bed, okay breakfast. However the premises could do with being spruced up, notably the building exterior and the restaurant. We were let down by our room having been forgotten by housekeeping on day of arrival, though the duty staff rallied round quickly. We are fans of Premier Inn but this was a bit disappointing.
- E8734VEmikep (2/5): Premier Inn Chain on the decline. - Dreadful. Have used Premier Inns for over 30 years, but the quality has plummeted over the past year or so. Tired rooms, bedding with holes in, poor service due to extreme understaffing. Restaurant appalling - waited for almost two hours after ordered fish and chips to be told there wasn't any. Then ordered Gammon - 15 minutes later to be told there wasn't any of that either. Single serving lady was rushed off her feet and was clearly exhausted - not her fault. Breakfast not much better. Sorry Premier Inn, you have lost another loyal customer - not the only one when I read other reviews. This could be the beginning of the end for your chain unless you do something major, and quickly too!
- davecalderwood (2/5): - Premier Inn: Much to fix. Angry, furious, disgusted and embarrassed. That’s how I feel after trying to eat at the Brewers Fayre restaurant attached to the Premier Inn at Gloucester Business Park. I ordered the Big Stack burger, choosing the salad option instead of the bun. What turned up (see pic) was burnt, hard, dried out two slivers of burger, covered in a yellowy gunk that may have been cheese. One bite and a mouthful of acrid, nasty shot – spat out – later and I was out of this excuse for a restaurant. The ‘salad’ was an assortment of chopped veg. I suspect whatever the ‘chef’, who may or may not have been a 16 year old work experience person with zero previous catering knowledge, had found in the kitchen. The dressing was a slime with zero taste. What the hell does this company think they are doing? The hospitality sector constantly complains about problems but the real problem is itself. No training, no enthusiasm, no passion for food and good service. Just profit. So what did I do? I simply put my knife and fork together and walked out. I was too tired after a long day to argue. There was no other eatery within walking distance so I went to the Tesco across the road and bought some nice Somerset Brie and a whole grain roll. And a good chilled bottle of Sauvignon Blanc. All for less than the cost of the Premier Inn crap. What about the hotel itself? Well, the room was a decent size, modern, comfortable and the bathroom was very clean. Great… or is it just what you should expect? The shower – part of the bath – was pretty useless with poor water pressure but at least I managed it. The TV however was useless. The remote had hardly any effect on the TV and after 20 mins of trying to find something – anything! – I gave up. Instead I paid £5 for the “Ultimate Wi-Fi’ which turned out to be anything but that. It was a max of 8 mbps! That was their own statement after signing up. Again, useless. I can’t even get my emails! Then, when I shifted from my mobile phone to laptop, in an attempt to find somewhere I could watch today’s cricket, the system failed completely. They sell the wifi on the basis that 3 devices can connect. That’s completely untrue. Only the device that originally bought the wifi pass can connect, at least at this hotel. Premier Inn: you are taking the piss! Sort out your tech, your bathrooms and most of all, your restaurants.
- 288raggy (6/5): Very very disappointing - The room was ok. I’m glad I tool my own pillows as the ones provided were very thin and not very comfortable. The food in the restaurant opposite wasn’t very good. We payed for the meal deal when we booked it. Once we ordered our food we waited over half an hour for it to arrive and my steak was awful. I ordered it to be cooked medium and it was tough and chewy. I mentioned this to the waitress who said I’m sorry and walked away and still charged us the extra charge as stated on the menu.. the service is very slow even though there was hardly any customers. I don’t think I will stay at a premier inn again.
- jontU4225OL (8/5): Perfectly fine Premier Inn - Perfectly fine and good Premier Inn. Good easy parking and breakfast hall is near and nice. Beds and rooms nice and clean.
- N1311MQpaulw (6/5): Ok place but new parking charges are pure greed - Have been using this hotel fairly regularly for over a year. All ok until last week when, for the first time I had to pay a £3 parking charge (described) as some sort of exclusive discount and I should be grateful. Pure greed and not made clear when booking. I'm sure Sir Lenny would have something to say.
- jilln492 (10/5): Wish I could have stayed longer. - The communication before my visit was very helpful and, never having been to Gloucester before it was easy to find and there was plenty of parking. The room was great, spacious, smart and very clean and the bed was really comfortable with good quality bed linen. I have a friend who always uses Premier Inns and now I see why.
- lindasL8674IY (6/5): Friendly staff as usual and room not as pleasant as previous visits - On checking in I was told I had to pay for parking ( stayed here lots of times) member of staff said I should have been informed prior on booking but I was not It was a suprise but nevertheless I paid . Staff member helpful and kind ( she was feeling very uncomfortable due to heat and had no air con on only a freestanding fan!it was very hot in reception too) Room was not very spacious as it was a family room I think as it had a trundle bed and I had booked for two double rooms.Clean and tidy but not its usual standard as shower curtain was damp and had hair on it Could do with a deep clean as air was stale
- henkm23 (6/5): Ideal hotel night before WHW - Ideal hotel for the start of the West Highland Walk. Comfortable rooms, friendly service. Buffet continental breakfast okay. There are a few restaurants close by. Otherwise Milngavie does not have much to offer. There's also luggage pick up.
- timcD5678OM (6/5): What you expect from a Premier Inn, but only Continental breakfast on some days. - This is my 2nd visit to this hotel. The location is great if hiking the West Highland Way as it is only about 1/2 a mile from the start. It is a typical Premier Inn. The rooms are a bit dated, but the price is good. We reserved a full breakfast for our visit, but on the morning we were there, only continental was available. It was a good continental breakfast, but I really wanted something more before starting our hike.
- jacktX6424MD (10/5): good hotel - Stay was good,very quiet hotel, staff were friendly and helpful, the room was spotless and the food was decent would definitely stay again.
- Bikerboy97 (10/5): Business trips - I’ve stayed here weekly for the last year or so now and must say I am upset to not be returning now due to a change in job position but the staff here are all welcoming and make you feel like family and the rooms are exceptionally clean!
- SCC1993 (4/5): Disappointing but cheap - We booked as we were attending a wedding nearby. The hotel has reasonable prices. There was ample parking and it was quiet. We booked for early check in but this wasn't something reception appeared aware of or had prepared for albeit we got our room without issue when this was clarified. The rooms are dated. The bed was very comfy but there's repairs needed in rooms, some things looking a bit worn. It was clean though. The temperature in the room was unbearable. It was so hot overnight and there's no means of cooking this down particularly when the windows only open a little bit. We booked in for breakfast the next day. It seems this was not staffed properly and was disorganised chaos. Lots of dirty tables with plates on them. The cooked breakfast came out quick. Continental breakfast was fine too, but bread was stale. It wasn't awful, just very basic. I wouldn't rush back here again and would likely only book if there was nowhere else.
- redscarfox (8/5): Typical Premier Inn - Typical Premier Inn. Excellent staff from receptionist to breakfast staff. Good value breakfast and one of the best beds around (we like them so much we bought one). Our room was ok , but they are now looking a bit dated. The big problem was the shower. It almost knocked me over and then was almost impossible to turn off.
- timjstark (8/5): The solid choice for beginning your WHW. - This very functional hotel is not the Ritz, but it is the best spot for launching your West Highland Way. I have stayed here for the start of both of my WHW hikes. The location allows you (walking) proximity to the actual start as well as to a few local restaurants (Garvie & Sons) for your dinner the night before. It is a clean hotel with a bit of a need for updating, but guests have access to a solid breakfast and while the hotel is understaffed, those that do work here are helpful and professional. A good choice.
- Expedition801475 (4/5): Eat elsewhere - Convenient for the West Highland Way Initial reception was fine, but was not staffed all of the time Room was fine The adjoining restaurant is one to avoid. The exterior and interior look tired, we arrived in the early evening and were told the chef was running behind, as far as I could see it wasn't all that busy, little food seemed to be sent to tables over the next hour. It took 30 minutes to place an order and another 30 minutes to get any food. The burger bun was burnt. Next morning there was no chef so it was continental breakfast only.
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