Premier Inn Cardiff Bay

Location: Bute Place,Cardiff,South Wales,South Wales, Cardiff, GB

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• Welshlady90 (10/5): Brilliant hotel in great location for the WMC . - Absolutely brilliant hotel ,location spot on for the wmc ,bed Absolutely comfortable,staff really friendly and welcoming and accommodating spotlessly clean room and I'm happy as in my last review I mentioned the TV and this time the bed is facing the TV .Thankyou premier inn for a great night's stay and I look forward to booking with you again in the future .
• Buzzlane (8/5): As you would expect - Everything was as you expect a premier Inn to be. Car Park was heaving with people going to the football match just parking anywhere. Check in was a little slow but that was due to everyone arriving at the same time. The poor receptionist did not have time to breathe. Otherwise a good stay.
• Giacomo_Squintani (10/5): Perfect for anyone headed for Cardiff Bay - Perfect location for the Millennium Stadium and Cardiff Bay. Reasonably priced parking at the adjoining Q Park. Typical Premier Inn set-up - we had a great night's sleep!
• PeterW3547 (10/5): Premier inn, cannok south, hotel - Had an excellent sleep. Beds really comfy. Lovley staff. Beverley on reception was brillant. Ask for a room clean half way through the week, come back from my course and everything was 'spick and span'.
• 985lesleyc (6/5): Pre Christmas get away - Premier Inn are always our “go to” if spending a couple of days away from home. Cannock South, is probably one of the ones awaiting their update. It is seems old fashioned and dated but still clean and staff helpful and friendly which is exactly what you want. Due to the time of year it could be there seem to be more tradesman/workmen staying than tourist but again fair play they need to diversify their income and no complaints from this end
• waynerZ8582KF (10/5): Fantastic - Had a great stay , and Beverley was a nice lady and very helpful , definitely would recommends to friends and family, the food was very nice , the hotel was clean, the rooms were comfortable
• T8536PIharryw (10/5): Bev was absolutely kind and thoughtful and a very good laugh - A clean and tidy room and bathroom and Bev was very helpful and kind would defo come back again and would definitely recommend to others
• DebbieH1339 (4/5): Not A Guaranteed Sleep - I have put this on here to make people aware of Premier Inn 'sleep guarantee. We stayed at the Cardiff Bay site on 31/10 and 1/11. Our first night has to be said was the worst night sleep we have ever encountered - we always look forward to our decent sleep and with your 'good night guarantee sleep' Premier Inn you have never failed until now. Early hours of the morning, what we now know is something to do with the extractor fan came on and stayed on with a rather loud annoying fan noise, broke all of our sleep and unable to go back to sleep. Although we flagged this with the very helpful lady in the morning at reception and she was very accommodating - will get maintenance guy on it. Our day was shortened and ruined as we were all so tired. The helpful lady offered us a free breakfast to say sorry - although this was a lovely gesture, £21 doesn't quite cut the room we paid for to have a guaranteed sleep. As a result the maintenance couldn't repair it and would need to move us for our 2nd night eventually - which we did. I written 2 emails with no response, even well over the time frame to contact back, so I made a call. In the duration of the call, I did explain that I have never had an issue with Premier Inn before. As a result of the call I wouldn't be entitled to a refund for the lack of sleep - even though that is your tag line and guarantee, because I didn't raise the issue in the first instance!!!! Really?? Come on Premier Inn! At 1:30AM you would want me to go and find a member of staff to complain to that maybe capable of resolving the issue (that we know now there was no resolution) early hours - and do what? So in the first instance of raising this issue would be at a reasonable hour at breakfast time - to say we didn't raise it in the first instance is ridiculous (we didn't go about our weekend and then complain). We went to reception before our breakfast at approx 8:30am. As mentioned before, even if the maintenance had come and looked at the issue early hours of the morning, the facts would still remain the same, that it was irreparable and they needed to get a contractor in to repair it and they couldn't move us to another room as hotel full to capacity (which we were told when raising), so the issue still wouldn't have been resolved if raised earlier or not. I have sent a further email fao the manager of the guest relation team - no response. Would be lovely for you to at least acknowledge the emails sent.
• amanjeeta2025 (10/5): Lovely stay - A lovely stay here at the premier inn. Very clean room, very modern and the service was excellent. Nice and quiet too. Will defo be back again.
• N2807ETkeving (4/5): Good Night's Sleep is not Guaranteed - The room was very clean and although on the smaller side, a typical premier inn room. However, when we turned all the lights off we realised that intermittently two bright green flashes were coming from the ceiling smoke detector. This was positioned right above the bed and was bright enough to disrupt sleep - you could still see the flashes with your eyes closed. It was exacerbated by the black out curtains doing their job too well so literally no other light was in the room to diffuse brightness of the flashes. You say you guarantee money back if your guests don't sleep, but when I talked to reception at checkout to tell them I thought there was a fault, they brushed it off saying "no, that's standard now, loads of guests have complained and we fed it back to Head office and they haven't come back to us. We can't turn it off, we're told it's health and safety..." They were apologetic enough but not proactive and I while I wouldn't want to jeopardise safety, I would question why it was positioned right over the bed and not in the corridor by the bathroom, a little more discreetly. Our sleep was rubbish - we ended up getting up and leaving at 6.30am to head home instead of staying for breakfast as we were so fed up. If you're planning to book this one, bring some blue tack to cover the LEDs and don't assume their good night sleep guarantee is comprehensive.
• Nishan (8/5): - nice location and friendly staff
• MissDebs17 (10/5): Great Overnight Stay - Booked a Premier Room at this Premier Inn. Lovely, clean and relaxing with a very comfortable bed. Added bits in room like a coffee pod machine, chocolate and bottle of water. The staff are brilliant. From a friendly welcome at check-in to the very helpful bar staff and waitresses. We booked a meal deal, paid a bit extra for steak which was really tasty and better than some independent restaurants I have eaten in. Everybody in our group were happy with their meals. Great location for Carlisle City Centre (at the weekend you can use the Cumbria House Council Office car park - very reasonable for city centre) and Gretna Outlet (some good bargains) Keep up the good work, I wish all the Premier Inns were like you!
• T63XWameliah (10/5): FABULOUS - Fantastic experience at this premier inn, even though the taxis weren’t running at that time it was only a short walk from the town centre as long as you aren’t lazy 🤩
• 658haydenr (10/5): Great stay - Excellent hotel really good value, fast and efficient check in from Brian, clean rooms what more can you ask. Restaurant next door is also really good all staff are excellent.
• shaunamK8058XG (10/5): Excellent - Friendly attentive staff, efficient check in, cosy & clean rooms. Food at the restaurant was spot on & the staff were great too!
• Scenic45751607367 (6/5): Cleanliness - The room was a tidy size for me and my husband, the room was booked for 2 people but only had 1 bath towel, also found a hair in the bathroom. There was also thick dust all around the skirting boards as if the room hadn't been dusted for days. Apart from that the staff were friendly.
• trudym919 (10/5): Wonderful reception and support - We booked the assisted room in preparation for my husband who was having surgery locally. Room very well equipped including emergency pull cord...which within 5 minutes my husband pulled the cord instead of light ! Within seconds Beverly (staff member) was at our room to ensure we were OK. Beverly has been incredibly helpful in many ways especially pointing out an error I had made with my booking . Nothing was too much trouble for her and made the stay very comfortable and stress free
• stevetM114HK (4/5): Long walk, small portions (if kitchen open…) - Corporate free-fall and spin in clear evidence once more. First thing, this ain’t in the centre of Carlisle by ANY measure…more than a mile to walk and closer to fields than to the High Street. Second…be aware that within Premier Inn Group hotels, food times vary from location to location… I arrived just after 2100 only to be told kitchen closed despite previous night in same chain food available to order up to 2130. On the subject of food…shrinkflation is hitting very hard in the quantity department! Unless you order sides you are unlikely to fill the tank up with the paltry offerings. Oi, Premier Inn management…you are aware we NOTICE THE DIFFERENCE right? Rooms fine, but in room refreshments dwindling and apparently this is another business that seems to want me to act as an unpaid employee with staff clearly cut to the bone. Incidentally, the Station Hotel right in the heart if the city would have been FAR cheaper per room! Will actively resist using again even though my employer has a contract with the group.
• plainm2017 (10/5): Best of the bunch - We have stayed in 5 different hotels this year and it was the best we have stayed in ,the staff was and are away brilliant even though I think they was short started you wouldn't have known because they worked so hard and never stopped. They all deserve a great Christmas party
• w32123 (10/5): Cardiff Bay Premier Inn - Great location and the car park is right next to the hotel. Room was clean as was the bathroom. The curtains didn't let any light in so a good night's sleep is assured. The breakfast buffet was kept well stocked, even at the busy period and is recommended especially if you have kids as they eat free!
• 82MarkMark82 (10/5): Excellent hotel - We stayed here for two nights. This is an excellent location to see Cardiff bay, also a 25 min walk to shopping centres, there is so much to see and do here. We found the hotel very clean, tidy, parking next door at a very reasonable rate. Staff were very friendly and helpful, we will definitely be going back at some point. This is the best night's sleep we've had for a long time!
• Catbeth91 (4/5): Disappointing Stay - Room was not clean, there were dirty pillow cases on the spare pillows, milk carton rubbish under the table and dirty towels in the bathroom. None of the automated checkin desks were working so the queue to check in was long with only one person working. All in all, a poor stay.
• CriticalSooz (10/5): Cozy stay on Cardiff Bay - Extremely comfortable bed, brilliant powerful shower, cozy & clean room and nice complimentary water, coffee & snacks. The check in and out process was very easy and the location was perfect with a lovely view out of the window. A perfect stay.
• paulcC7772OG (10/5): Really Pleasant and Relaxing Stay. - Having stayed in quite a few Premier Inns and had nice experience most of the time. This one was really tops. Every member of staff possibly 6 encountered were friendly helpful and interested in us and helping us with what we needed. Really nice to be treated in such a way and it was unanimous across all we encountered
• W-R-D08092017 (8/5): Location location - Good location, easy check in and friendly staff. Room quite spacious and bathroom well equipped. Breakfast plentiful and hot, excellent value for price. Only downside was that the room carpet looked as if it hadn’t been hoovered. This did distract us from a pleasant stay.
• Road18279256817 (10/5): I loved my stay! - A super experience at Premier Inn Cardiff Bay! Easy check in, lovely view, super comfortable bed, immaculate room, contemporary and functional design with good bathroom, lighting and all amenities. Excellent breakfast.
• O9406JRtimh (8/5): good location and breakfast - reception area and bar area could be cleaner. everything else was great. a good selection at breakfast. staff warm and friendly
• stevenu326 (10/5): Amazing basic room stay - Arrival was super quick using the screen and creating our own key card. The basic room was a really good size and the bed super comfortable. Room well decorated. Food was amazing having had evening meal and breakfast. Will definitely use again
• 979jacquiy (10/5): A lovely experience with friendly staff - Room was very clean. Staff were welcoming and helpful. The breakfast was really good. Freshly cooked and done to perfection. Ahashan The night porter was very friendly and my daughter and I were out in the bay until very late. He came and chatted to us to ask if we were enjoying our stay and engaged in a pleasant manner. I would return. We had a double room. Plenty of tea and coffee available for our room too.
• julesa626 (10/5): Very satisfying - Very clean, room was an excellent size for a wheelchair user. I just wish on the website there was an option for twin beds rather than a double. I think you have to ring to request twin beds. However we enjoyed our overnight stay and the food was excellent.
• Angel_kl2017 (8/5): Strategic Location - While the hotel is a little old, its close to a lot of iconic sites in Cardiff,like restaurants,the beach etc for fun and m
• Companion390944 (6/5): A 2 Night Average stay - My friend and I stayed for 2 nights. It was basic but ok, until we found a toe nail and pieces of tissue on the carpet and a glue like substance on one of the towels. On a positive note comfortable beds, although didn’t try the breakfast, put us off !
• Explore43086692998 (6/5): Not really worth it - Good location. Room was small but nice. Carpet hadn't been hoovered for a while. Windows cannot be opened! Air-conditioning worked for a little but then switched to a higher temperature and would not go down. Think someone at reception done this, husband went to ask for a fan (none on site!) where the guy told him he would control the bedroom air con and would do it. Since then it was stuck on 24c. Was uncomfortable to sleep due to the room temp and pillows were like bricks.
• M8549BKdavidt (10/5): Week end stay. - Carlisle Central, every one was helpfull and accommodating from the reception to bar staff and restaurant staff , break fast and evening meals were perfect.
• F8760AAjaneb (10/5): Lovely receptionist - Lovely hotel nice and clean . The bed was nice and comfortable I couldn’t get up in the morning. Big thank you to Beverly made us feel welcomed. It was nice to be greeted by her instead of a machine. Nothing was to much trouble every premier inn should have a Beverly. Smooth checking in.
• 284karle (10/5): The room was very clean the receptionist and the staff were very helpful - The room was very clean and the staff were amazing the receptionist was extremely helpful so where all the house keepers especially Sadie who helped us with spare things for our room
• ronas535 (10/5): Great stay - Lovely stay, very comfortable, good space in rooms, great layout. Both bedroom and bathroom very clean. Great service from all team
• Ultra_694 (8/5): Overnight stay mid September - Hotel exterior in need of touch up. Facilities clean and bed comfortable. Staff friendly and food was served hot and on time.
• M8597KHlisar (10/5): Overnight stay - Super fast check in. Accommodated an early entry for the extra cost at short notice. Even changed our rooms so we could check in earlier than planned. Very helpful and friendly staff both in the hotel and the restaurant. Lovely service at breakfast. The evening meal wasn't at its best but was edible.
• Charmingjones (4/5): Poor stay - Only stayed 1 night but not impressed and won't be going back. Staff weren't overly friendly, WIFI was atrocious. Worse thing was the pillows which were awful and didn't help with a good night's sleep.
• Chinique (8/5): - Location on Cardiff Bay is excellent, away from the growing weekend crowds and in a beautiful quiet location, close to tramsport. Parking was also easy and discounted for hotel patrons.
• samuelmP5814OF (10/5): Great stay - Great stay, room was very clean and the staff were wonderful and very helpful, Jenny on reception was very informative and helpful on the check in and the play area was a great addition to keep the kids entertained, would stay again!
• sallymcinnesgibbons (10/5): The Premier Plus room is excellent - We stayed here on a long journey south from Scotland. We had a new Premier Plus room which we found very comfortable. We loved the addition of the comfy chair and footstool. Also the high stool to sit on when using the hair dryer. A good selection of tea and coffee and complimentary water. The shampoo, hand soap in the bathroom were gorgeous! We had breakfast in the on-site restaurant and would like to mention JOANNE on reception (and everywhere else!) for her lovely smile and helpfulness.
• Greg (8/5): - Good room. Everything was easy.
• 699kathyrns (10/5): Lovely hotel, great food and staff, close to M6 - Not quite as central as we had hoped - about a mile from city Center but lovely stay. Staff at reception and attached Brewers Fair all very helpful and friendly. Room bright airy and very clean with of course Premier Inn mattress- very good sleep Food at Brewers Fair was delicious and again served by cheery staff. We had both dinner and breakfast which was covered by an amazing offer at about £27 per person for 2 course dinner, a drink and breakfast! Hotel located minutes from M6 and a great stop over
• BackPacker824799 (10/5): Friendly staff, nice clean room - Check in very easy, staff friendly and helpful, clean room and bathroom, Evening meal was excellent and the breakfast in the morning all you can eat you cannot fault. We would definitely use a Premier Inn again if needed.
• Soeren (8/5): - Zimmer Gut eingerichtet Zimmer Reinigung nur auf Anfrage dann wird auch nur das nötigste gemacht Müll entsorgen Im Bad waren undefinierbarer gelbe Substanz Trotz Meldung wurde es nicht beseitigt.
• susanbA6490OK (6/5): Disappointed - Premier inn junction 44. It needs a deep clean. Our room (floor) was in need a good vacuum. Skirting boards were filthy+cobwebs. The only clean room was the bathroom. Asked duty manager for a different room which was a bit cleaner when we changed. The whole of the carpet needs replacing or as I said a DEEP CLEAN. .
• ByeByeBlues7 (4/5): Mmhmmm.. I wouldn’t stay here again. - We have been to a few Premier Inns and this is the one where standards seem have dropped. Positives: - Lovely receptionist - Clean room & bathroom - Comfortable bed - Quiet room - Abundant breakfast buffet Could improve: - If you are having a bath and you leave the bathroom door open for even just 1 minute, the fire alarm will go off - Dirty windowsill - Window aperture is only 5 cm - Musty smell in the room when we arrived - Extremely dry towels with weird smell - The water flow from the sink tap is weak - House keeping forgot to change our dirty mugs - We were in the main building which is overall dated and worn out - It’s called ‘Premier in Central’ but it’s far from the centre
• Jet41764183414 (10/5): Perfect - Perfect stay lovely staff in restaurant and hotel. Room was absolutely perfect and clean could not fault anything. Lovely stay
• GrandTour09902690753 (8/5): Friendly and Clean - We received a very warm welcome upon arriving and were giving all the information we needed to book breakfast the next morning. We were warmed our room would most likely be very warm due to no air-con and it was indeed very warm. The curtains had been drawn in an attempt to keep out the worst of it but we were only provided with one fan as a family of four which made for an uncomfortable nights sleep. Our room was very clean as was the bathroom. The wi-fi was middling and worked sporadically. We paid to have breakfast during our stay which was lovely both days. There was plenty of parking and the staff were extremely friendly and helpful.
• timothysS8451SM (10/5): perfect stay - Had a great stay at premier inn carlisle central, the staff were very professional and friendly, the location is ideal for travelling on the motorway and is in walking distance of the town centre, the rooms were clean and the beds were very comfortable.
• chriscW2656XY (10/5): All good in the end - My trip was only marked as this due to Bev on reception. A clerical error on the booking which was easily fixed became a nightmare to resolve. Bev went above and beyond.
• 143steffr (8/5): Great budget hotel - Great location, friendly staff. Room was clean, added bonus of a fan already in the room as it was quite warm which was a great touch. Bathroom was clean but the water took absolutkey ages to heat up. That was the only bad thing I can say. Everything else was top notch.
• Z9033QLandrewc (4/5): Needs some refreshing - A bit grubb and tired. Coulld do with a good refresh and the rooms are on the small side. Bed was good and slept well generally quiet. Breakfast always good.
• Alexander (10/5): - Everything was great. Room was nice. Bed was comfy. Only thing would be that the soaps seemed to be watered down a bit, but not bad enough to dock a star
• Companion510838 (8/5): Warm and welcoming hotel. - Premier Inn Cannock South was a pleasure to stay in. Albeit very basic, they catered to all my needs. The room was a decent size and clean. My family and I were quite happy. The staff are warm and welcoming and very helpful. In the extreme heat we were provided with a fan. This shows the length they go to, to ensure the comfort of their guests.
• Curious35322517948 (10/5): Very lovely experience - Bev on reception was very helpful and extremely polite and friendly will stay again. Couldn’t do enough to help you out.
• trevortT125HU (10/5): Above & beyond - A massive thanks to the receptionist Dani. We booked a room for my Mom for the weekend, she is slightly deaf & gets confused. Mom was looking for us in the car park as she forgot what time we was collecting her for the hotel, Dani took the time to talk to my Mom & was very friendly & caring with her. Big thank-you were so accommodating with us coming & going, made it so much easier for us all. When collection & dropping Mom back off.
• Curiosity35974989841 (10/5): Excellent staff and good hotel - I booked a stay for my mom to spend a few days with us. A big thank you to Beverley. My mom got confused about the time we were meeting her. Mom was looking for us in the car park and was rescued by Beverley. She took the time to talk to my Mom and was very caring. Thank you to all on Reception who were so accommodating with us coming and going and made it so much easier for us all.
• Andrewgems (4/5): Not a good premier inn and a horrible pub for food - Warm rooms with a dirty fan provided. Pub next door serves very poor quality food for dinner, not a clean place with awfully sticky floors
• adelehK9424OS (10/5): July stay - Reception and bar staff were friendly and welcoming, room was lovely, clean and comfortable and they added a fan as weather was warm. Thank you.
• shaunamK8058XG (10/5): Amazing - Friendly staff and convenient 24h reception. Shauna on reception was wonderful and welcoming. Bed was super comfy. Black out curtains and super quiet surroundings made for a great night sleep. Highly recommend if you need a place to stay around the area. 👍🏼
• gracecC8081ZI (10/5): Great stay - Amazing service, Amazing staff, especially Beverly, Shauna & Dani The room was absolutely spotless and the housekeeping staff were friendly Bev provided biscuits & haribos for the children We will definitely be returning here Great stay

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