Premier Inn Plymouth City Centre - Derry's Cross

Location: Plymouth, England, PL1 1HA, Plymouth, GB

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Breakfast available (surcharge)

Rooms Available

• Family Triple Room

  1 Double Bed and 1 Twin Bed

  213.5 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Comfort - Heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee

• Family Quadruple Room

  1 Double Bed and 2 Twin Beds

  213.5 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Comfort - Heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee

• Standard Double Room

  1 Double Bed

  Sleep - Bed sheets

  Need to Know - Housekeeping on request, towels not available, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Towels not available

• Standard Double Room, Accessible Bathtub

  1 Double Bed

  213.5 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Comfort - Heating

  Accessibility - Grab bar near toilet

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Low-height counters/sink
  • Bathtub grab bar
  • Bathroom emergency pull cord
  • Vibrating pillow alarm

Guest Reviews

• Mat (10/5): - Check in was very easy and the front desk agent (Mash) was very welcoming to the hotel. He was knowledgeable and gave the hotel a far more professional look in the way he worked and communicated - by doing this he stood out from everyone else working at the hotel that night. My room was extremely clean and comfortable- very quiet too. No complaints on what is a well ran budget end motel type property- great value for money and I’d definitely return.
• Y9850ZRjuliec (6/5): Good hotel - management need to arrange sufficient staff - Myself and my husband booked a 2 night stay at the Premier Inn as we have family in the area. The hotel room was clean and adequately equipped for our needs and we have stayed here on several occasions. Unfortunately the hotel was understaffed and I felt very sorry for the staff as they were overwhelmed with working on the reception, bar and restaurant. I understand that the Management knew that it would be a busy weekend but failed to arrange sufficient staff. I cannot fault the staff, who all retained their composure dealing the pressure they were under. Well done to all of them who worked on Friday evening and Saturday morning (28th and 29th Nov). A note for the manager - to ensure there are enough staff when they know there are a lot of rooms booked to the Premier Inn.
• Sightsee670387 (4/5): Ignored by breakfast staff - Always been a great experience staying here as I’ve stayed at least 6 times before, However this time just the wait for Breakfast 40 minutes and the one sausage and one piece of bacon was past a joke not to write a review
• LibsJanet (10/5): Nice - Lovely hotel 💜 I stayed in three different Premier Inns this week, and Plymouth’s was the best! Lovely staff and clean rooms. My twin room felt huge!
• kraftykaz1 (2/5): Nearly called the police on the verbally aggressive staff member - The hotel staff ruined our stay. A staff member aggressively demanded entry into our room at 2am. This was a family room and he would not leave after we stated this and that we have young children in the room, who were terrified at the loud banging and shouting. I was about to call the police when he said he worked at the hotel, despite not being in uniform. After calling down to reception, they said they had seen some people going into each others rooms at 2am. Clearly this wasn’t us as we were fast asleep and he was banging on the wrong door. There was no apology from him and there has been no ‘adequate’ compensation for all of this. This was the first time staying in a premier inn and I cannot understand how you can treat customers like this. I expect an apology and for this to be escalated appropriately and resolved to my satisfaction. The feedback card I was given simply offers details of the ‘good night sleep guarantee’, this is 100% to do with staff behaviour and attitude and could have been avoided. You can’t just offer a traumatised tired family 60% off their total stay refunded, it’s disgusting customer service!
• carolrF2848QF (10/5): Good food, excellent service and good value for money - Never disappoints, great service, clean hotel, lovely staff and good value for money. Thank you for an enjoyable stay.
• lydiad2015 (10/5): Thank you! - The staff member Ollie (Olly) went above and beyond for me and my family. He was pleasant, polite and always had a smile on his face and always had a solution to any problem I had. Thank you so much.
• juliehI3877PC (10/5): Thank you Olly - Thank you Ollie (Olly). You went above and beyond’s for us and our family. We can’t thank you enough we are so grateful for everything
• Q697TXcharlied (10/5): Thank you Olly - amazing service. thank you to Ollie (he says Olly) was fantastic' thank you so much for all your help. he was fantastic he is great
• J198HUmikem (10/5): Arrived late but amazing service - Staying away frequently can be a little traumatic at times but my experience tonight at Sutton Harbour has been exceptional. Trish, Ollie and the team have been amazing and I would fully recommend to anyone visiting Plymouth. A massive well done.
• PaulaBassett01 (10/5): Absolutely wonderful hotel and staff! - First time staying in Derrys Cross. Me and my daughter went to the theatre which is literally a stones throw away. Check in was easy, the room was beautiful and clean, the shower was amazing. I cant compliment the staff enough they were all really friendly and helpful, even when my daughter lost the key card. The manager was really kind to her. We will definitely be back. Thank you soooooo much! Oh and the breakfast was wonderful! My daughter ate free too, added bonus!
• 104paigea (10/5): Fantastic Service - Ollie was fantastic and accommodating with changing rooms for accessibility for family members. Super quick and friendly, really happy with the service provided and super helpful!
• lewismN5912GJ (10/5): Exceptional - Ollie was absolutely fantastic, nothing was too much to ask. Incredibly accommodating no matter what the request. Thank you so much for all of your help.
• I7906YPalexl (10/5): Charlie - duty manager - superb! - Charlie the duty manager was superb! Really helpful advice on parking for security and also helping us find the best room for our family needs (cot etc). Charlie - if we may say - was a credit to Premier Inn and the hotel. Really grateful. Best - Lee family
• dylanbM8570LB (10/5): Holiday for partners 21st - Very good service room was perfect hospitality is incredibly and staff are very helpful and friendly 10/10 always come to derrys Cross highly recommended
• N6958RWphilp (10/5): Good stay 👍 - Good location, nice room, comfy bed . Food good Reg and Mash were excellent at the bar and restaurant.... Lovely people 😊
• 773richa (10/5): Excellent service - Excellent service from Mash and regiesta couldn't do enough for us. Food was excellent. Just what is needed whilst away on business
• 533maza (10/5): Great customer service from manager Mash - My experience in this premier inn in Plymouth city Center has been 5 out of 5! Mash the manager has been amazing and really helpful. Great customer service from Mash and truly made my stay more comfortable. This is my second visit to this hotel and that’s solely because of manager Mash. I will be returning again.
• Q7950HIelainek (10/5): Excellent Customer Service - Mash was friendly, professional and attentive despite the hotel being short of staff. The food was delicious! The rooms are large and well maintained.
• garyhV1922FU (8/5): Dated but clean and comfortable - On the whole an enjoyable experience rooms clean and comfortable breakfast ample the only downside was in the bar area the lad working the bar could probably do with a hand as at one point he was serving drink serving food doing reception and tending to customer needs but the whole time staying polite and professional which I personally think was a credit to him I think his name was mash.
• G8371RPkimm (10/5): Great staff going above and beyond. In particular Mash! - On the first night of stay we went down for dinner and a drink. It was a busy evening with few staff working. Mash was very friendly and attentive to everyone and despite being busy did everything to make sure mum and I had everything we needed. He was friendly, kind and caring. Such a lovely man! Absolute star
• C1582LFjennyg (10/5): Dining - Mash was very good with explaining changes to the menu and was apologetic when there was something wrong. He was by himself and was run off his feet.
• sambM7207KJ (8/5): Dining out mid week - Mash was so accommodating when dining at restaurant. He was apologetic when things went wrong with food order and made sure we were satisfied with the outcome. He was contented with our stay and wanted us to feel we could come back again feeling reassured. Thank u Mash. 😀
• MHKisbee (10/5): Weekend break to see family. - Great location, easy parking, Friendly staff with a warm welcome. Comfortable bed and nice shower. Good choice of food options.
• carlsV511GV (10/5): A very pleasant stay, amazing staff. - Hotel situated very central to Plymouths center! Staff have very helpful, with all my requests. Mash the DM has helped me on numerous occasions, as have Caitlyn, and Lily! I stay in premiere inns across the country nearly the entire year for work, and this has to be one of the best ive stayed in! Rooms are spotless and very well maintained.
• Navigate52491782060 (10/5): Peaceful - Attending for the university open day. Nice view of the Christmas lights around the theatre royal yet peaceful and quiet to sleep. Literally zero noise from the busy road. Super easy check in. Very pleased.
• ateequey (10/5): Best hotel to stay in Peterborough - Been few times to Peterborough and stayed for the first time. Really nice and tidy rooms. Service is great. Will be booking again next time
• kaylD5394ZW (10/5): Stay and evening meal. - We stayed and had our evening meal at the Derry's Cross hotel. We was served our evening meal by Mash and Caitlin and we couldn't of asked for anyone better. They were super helpful, made us aware of the meal deals and was super attentive to us all. Made us feel welcome, at ease and happy. Thank you very much.
• harveyt904 (10/5): 1. “Exceptional Service at Premier Inn Hampton” 2. “A Wonderful Stay Thanks to Ghizzy and Martyna!” 3. “Top-Notch Hospit - I had an excellent stay at the Premier Inn in Hampton. From the moment I arrived, the service was warm, efficient, and genuinely welcoming. I especially want to highlight Ghizzy and Martyna, who went above and beyond to make my visit comfortable. Both were incredibly friendly, attentive, and professional. Whether it was helping with check-in, offering local recommendations, or simply greeting guests with a smile, they truly elevated the experience. It’s rare to find staff who make you feel so well looked after, and they absolutely did. The room was clean, comfortable, and quiet—everything you’d hope for after a long day. The hotel’s location is convenient, and the overall atmosphere is relaxed and pleasant. I would highly recommend staying here, and huge thanks again to Ghizzy and Martyna for their outstanding service. I’ll definitely be returning!
• F758GSgarym (10/5): Kay was Brilliant! - Had a great stay at Sutton Harbour, Plymouth. Perfectly placed to explore some of the lovely parts of the city. It was made even better by the quality of the staff, particularly Kay who would be a credit to any organisation. She was both efficient and effective with seemingly nothing too much trouble.
• S8403FEkarenm (10/5): Excellent place to stay - I have stayed in this premier inn many of times the rooms are lovely and clean beds are very comfortable. The staff are very friendly and very helpful one lady in particular Agnes always smiling and always very polite Its also very central walking distance to anywhere you need to go
• teresaj315 (10/5): Excellent staff and lovely hotel - Stayed here with some family over the summer. We always pick premier inn as we love the beds and the room is always clean. What made our stay tho was the staff. Kay at reception was super friendly and knowledgeable about the area giving us plenty of ideas on what to do. Her approachable and kindness towards our group really made our stay and even our fussy gran was happy and said it was all down to Kay. :) We'll deffo return and hopefully see Kay again!
• Fuzzbox100 (4/5): Very average - Lift not working, aircon in room not working, so called ultimate wi-fi (that you have to pay extra for) slower than an early noughties dial up modem. Car parking not the cheapest at £9.00 extra a day. Very average stay at this Premier Inn.
• B2212JHkayj (10/5): A must!! - Stayed here with my family, always choose Premier Inn as you know what to expect. This place was lovely, so clean and right by the beautiful harbour. The staff on check in were brilliant, so efficient and knowledgeable. Thank you to Kay for welcoming us and the laughs.
• Dale01487 (2/5): Hotel fine, restaurant appalling - Service in the restaurant, particularly the bar was dire! The breakfast was cold and the bacon dried up. I had a meeting to attend shorly afterwards so did not have the time to complain but I have now complete their survey.
• poppys491 (10/5): Great - All the food cooked by Angnes was very nice, especially the chicken tikka skewers! Caitlyn was lovely when she served us.
• finnj918 (10/5): A Great Premier Inn - The best premier inn we’ve stayed in, staff are consistently great, always helpful and happy to sort out any issues; particularly Caitlin and Mash. They are always amazing to us and it’s a pleasure to see them when staying at Derrys Cross. Thank you for always looking after us!
• cathyhC2829IG (10/5): Continuously great service 👏 - Fab visit - again! We were greeted by Rebecca, she was really welcoming and sorted all our needs and questions. We were with friend and excited for an evening out - Rebecca picked up on this and kept the vibe going! Good fun, professional and an absolute credit to the Company! Hotel is positioned great for a good time on Plymouth Barbican. Bar is fab, food is great, service excellent! We come here often and the great level of service is consistent - well done everyone!
• shennon72 (10/5): Lovely hotel, clean rooms and kind staff - Really lovely hotel! All staff were very helpful, receptionists professional and kind. We upgraded to premier plus on arrival and loved the room, would highly recommend! The only thing was that the WiFi barely worked, even the premier plus WiFi.
• W7051ZSlukes (10/5): Positive visit - Very quick and easy check in. Hotel was clean and in an ideal location in the city. Staff were friendly and Trisha was lovely!
• 905tracyh (10/5): Top staff - Absolutely amazing staff at this Premier Inn I had to actually ask on check out who looked after us as they were all so good!!! Bryony you are absolutely the ray of sunshine that this world needs you really brightened up our stay! I would also like to thank Patricia for really helping my mum who is gluten free you catered for her beautifully. Thank you as well to Dexter. Tommy and Mark on duty. Our food was fabulous and cooked to perfection my husband's mixed grill was great. We walked out of the hotel crossed the footbridge to Sutton Harbour and walked all the way to Royal William Yard which was a fantastic walk. Thank you again we will definitely be back!!
• nicholasgX2080BA (2/5): Poor all round - No soundproofing so can hear almost anything from other rooms. Eg. Snoring, TV or phone call. AC units are crazy load and make gurgling noises. Customer service from staff was non existent. Would not stay again
• jackrJ3362YZ (10/5): Leaving this hotel after 8 months of staying due to job finsihed, 10/10 rating for Adam and all the staff - Very good experience in this hotel being here for 7 months, all the staff are very welcoming and helpful, especially Adam as he’s been the one who has been on the desk at my check in time , anything I’ve asked for or needed he’s instantly delt with it. Feel very welcomed from him and built a good friendship with him,
• Companion39601119097 (10/5): Great stay at premier inn Hampton - Stayed in Peterborough on Halloween night and was booked to the Hampton by my company. We arrived at the hotel late due to road closures and were absolutely exhausted from our trip and eager to get in bed. Upon arrival we were greeted by the lovely Sarah, the reception was absolutely spotless and the Halloween decorations were a nice added touch. Due to Sarah being new she had to call down her colleague Brett to check us in, he was very friendly, polite and checked us in swiftly just as we were hoping for. The room was as you would expect from a premier inn, clean, spacious and cozy. Thanks to the premier inn team for a lovely stay and we will certainly see you again If we’re back in Peterborough.
• jadec603 (10/5): Great stay! And the team were absolutely amazing! - We stayed at the Premier Inn Hampton as a family and had such a lovely experience! The reception area was all decorated for the end of Halloween, which was a fantastic touch — the kids absolutely loved it. When we got to our room, we were greeted with a personalised Happy Halloween note, an activity pack, and sweets for the children. Such thoughtful details made our stay extra special. Thank you to the team for making it such a fun and welcoming visit — we’ll definitely be back! 🎃👻
• rosariovR3810AG (4/5): WIFI signal at this hotel is awful - WIFi at this location has been awful for the last year. I use Premier inn on a regular basis, avoided this location for at least a year, returned this week with the hope that the WIFI signal would have been fixed but still awful after a year. I am a business customer and the wifi is important for the work I do, customer should be informed in advance that there isn't a working wifi signal at this hotel.
• kathier2021 (10/5): Catching up with friends as this is a very gd location - My welcome at Premier Hampton was lovely, the staff were very friendly & we ended up have a lovely conversation which ended up with us belly laughing,
• nicolafN866LL (2/5): Disappointing - tired and tatty! - Rooms are grubby, towels missing. carpets smells and was covered up by overpowering air freshener. Constant buzzing in the room but no AC so not sure what was causing this. Restaurant was chaos at breakfast - children (most under 8) were allowed to go and self serve without an adult, hence food was handled several times by children before being left for the next unlucky person! Children were running around the breakfast run - I am aware this mainly sits with the parents, however the hotel need to ensure rules and safety are followed as people were walking around with hot drinks and food while dodging children running around. I would not recommend this Premier Inn and I have stayed in many without any concerns.
• lucyaV4235WK (10/5): Short family getaway - All staff are friendly and helpful. Room was clean and breakfast was really nice. Trish was very helpful on reception. I had an issue with my parking and Trish sorted it out for me. When ever we walked in staff greated us with a friendly smile. Everyone I came across was helpful and friendly.
• Millymartnw (10/5): Lovely comfortable room - The room was fabulous ( premier plus) with lovely view over boats. spacious immaculately clean with such a comfy bed and generous big towels . Staff were helpful and the position was good for getting around. The only bad thing was the Wi-Fi which in the premier plus room is supposed to be particularly good It was hopeless and hardly worked at all . This really needs attention as if it had been a business trip it would have been seriously annoying A pity as otherwise a really good experience .
• Trek62060314301 (10/5): Dear, cute receptionist Csilla, thank you for everything. - We were there with my family on October 16th and 17th. The lady at the evening reception on the 17th was very nice and helped us a lot. If I remember correctly her name was Csilla. We will stay here again next time thanks to her.
• L601JLmartins (10/5): I could not ask for better this is home from home - Hi all I stay at this premier inn every weekend due to my work and I have stayed at a lot of premiers over the years and I can honestly say this is the best experience I’ve had at one the staff no the team here are the best I’ve had the pleasure of meeting marten and giz are amazing managers and there is nothing that they wouldn’t do to make your stay amazing if it is possible to fix the team will most certainly go above and beyond to make it possible so write from the managers right down to the cleaners this premier is the number one place to stay 100% the best for me
• G568JRzoel (10/5): Great stay, warm welcome, comfortable room. - Lovely stay, arrived late, night staff were amazing, Mo at reception sorted us out. Would stay here again, comfortable bed, TV was adequate, nice powerful shower.
• K7110LSalexandral (10/5): excellent - My experience at premier inn was one of the best, Ghizzy and Martyna were brilliant, thez looked after my kids and gave them treats which made them very happy, i will recommend premier inn to my friends and family.
• L4220OGdarrenw (10/5): Working away - We stayed at Peterborough ( Hampton ) all the staff were very friendly and helpful (especially Jade 5* plus ) The rooms and the hotel are spotless and like I say the staff were amazing especially Jade
• tanyac3006 (10/5): Lovely welcome and stay here - Reception staff here are lovely. So welcoming and helpful. Rooms are good and clean and restaurant next door also fab! Hotel team also very helpful when we lost something. Definitely recommend this hotel
• Hellim86 (4/5): Below average - Too loud to sleep, constant stomping and banging noises prevented me from getting a decent night's sleep. Wi-fi pitifully slow.
• X9428QRmateuszs (10/5): great hotel - I would highly recommend this place! The hotel staff was incredibly polite and friendly, making the whole experience welcoming. My room was spotless and well-maintained, exceeding my expectations. The hotel itself is in a great location, close to everything I needed. I will definitely be coming back again!
• B8178EEmarkp (10/5): Excellent thanks - Excellent service friendly staff definitely come back rooms very clean big car park good location thanks very nice yes
• wendyheal (10/5): Great Family weekend stay - Fantastic hotel. Booked as it’s location was central to our weekend activities. Huge hotel, clean and spacious rooms. Brewers Fayre restaurant next door with fantastic breakfast options - we all loved it. Hotel lobby has a sweet cart - free and you can help yourself to bottled water, fruit shoots, Haribos and crisps - such a great touch and very welcomed after a long drive - thank you. We loved the 80s themed corner with inflatable guitars & microphones etc, again, a really nice touch. We recommend this hotel, great for families and we would stay here again.
• kingkK224HH (10/5): Very nice stuff and free sweets and chocolates at the reception very comfortable bed. - Very comfortable bed and really nice stuff nothing could have made our stay better. Room was very quite, breakfast was nice
• John (8/5): - Our room was excellent and staff helpful. Lots of roadwork happening near the hotel so no convenient place to park & unload. No on site parking, used public car park 5 minute’s a way at £13 per day. Public transport, buses, at the door were excellent.
• Philip (6/5): - Was fine

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