Premier Inn Birmingham Cc Broad Street

Location: Essington Street,Birmingham,West Midlands,West Midlands, Birmingham, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• rosannap818 (10/5): Short stay in Brum - Good location next to Brindley place with a 20 min walk into town. Restaurants and bars 5 mins walk away. Supermarkets 5 mins away. Comfortable stay. Parking easy. Greated by Jack on reception who was welcoming, friendly and efficient. Thank you.
• steveh030760 (6/5): One night stay - We actually arrived 90 minutes early and were lucky enough to be allowed to check in at no extra cost (usual check in 3pm). Our room was on the ground floor close to the hotel stairs. There was a low humming noise which we could not locate, but as only here for one night it wasn't too much of a problem. The room was clean if a little tired. The only downside was the extremely smelly shower curtain which really needs changing. You'd be wise to change to a shower screen or similar as is the case in many of your other hotels. The evening meal and breakfast were both very good. Jack was there throughout and managed to juggle his receptionist and restaurant duties with a smile, what a pleasant chap he is, and a credit to Premier Inn..
• L2584EIjn (10/5): Great stay - Great service from Jack and the other staff. Had a great time staying there and I would definitely stay again in the future.
• MandrakeProject (10/5): Birmingham Volbeat 2025 - Great hotel perfectly located. Efficient checkin by Jack and team. Excellent clean room with everything working well Recommended location for any gigs at the Arena
• margaretcY3485RV (10/5): Lovely stay at Bishop Auckland cosy clean Premier Inn Hotel - Premier Inn Bishop Auckland really nice hotel. Very clean room and bed so comfortable. Snug and warm tea coffee milk in main reception fill up as much as you want. Bathroom clean and warm. Good value for 3 nights stayed. Staff very friendly and helpful. Would definitely recommend this cosy clean hotel.
• E1981JQianc (10/5): Comfortable stay - We stoped over here for a gig at the utilita arena. Which is great place to stop only a few minutes walk to the arena. . We stopped in an accessible room.. Which was very good.. the staff were friendly and polite I'm very helpful..we will definitely stop here again..🙂👍🏻
• sallyw983 (10/5): Great location - We stayed at this hotel as we were going to the Symphony Hall. Great location, comfortable rooms and great value for money.
• Freedom34371845277 (10/5): Pleasant stay, convenient location - Handy little hotel by the city centre. The tram was great for getting into the city for my meetings and very easy walk back. Trip down the canal was nice too
• bash4803 (8/5): Comfortable stay - We had a ground floor twin bedroom. Nice and clean with very comfortable beds. Some biscuits with the tea and coffee would be nice.
• markbV1132TH (10/5): Kerry and team where very helpful - Room was very clean. Staff were exceptionally friendly and very helpful. Kerry was more than helpful and welcoming on arrival.
• kathrynsW3770ET (10/5): Staff were great! - Great two night stay as a family for a concert at the Utilita arena. Room was clean and modern. Staff were incredibly accommodating and efficient, particularly when we made a mistake when paying for parking and they dealt ably with an unexpected fire alarm. Really friendly and welcoming atmosphere. I’m afraid we didn’t catch any names but the two men on the front desk and at breakfast were doing a great job. Lovely reasonably priced unlimited breakfast. Location was very quiet despite it being half term. Legoland discovery, Utilita arena, sea life centre, canals, restaurants etc all within 10 minute walk.
• Twin_Town_1997 (10/5): Perfect for the Utilita Arena - Perfect location for the Utilita Arena and Broad street entertainment. Nice and easy to get too with a descent car park.
• Compass549718 (4/5): Very disappointed - The room didn’t feel properly cleaned and had a very unpleasant odour, which made it uncomfortable from the start. I had paid for an early check-in, and it seemed like the cleaning may have been rushed to get the room ready. The room was also very cold, although there were instructions for how to turn on the heating, it didn’t seem to work. On top of that, the bed and pillows were both quite hard and really uncomfortable, so I didn’t get the good night’s sleep the hotel promises, which was disappointing given their guarantee. Later in the evening, I tried to buy a bottle of water from the vending machine, but it wasn’t working, and no one was at reception to help. Overall, it felt like there wasn’t anyone available to assist when needed, which was disappointing
• moniquerO1519IS (10/5): Great stay - Really nice Hotel, clean and accessible, fully stocked. Amazing sleep. Staff are really friendly and helpful. Great stay!
• albertdQ9775XM (10/5): Thank you for the experience - It was a great stay, thank you to kerry for such great customer service. It was also a great location and many food places nearby
• marilynbM5472VC (2/5): Cold Feeling Room. - The first two rooms I was given actual smelt of urine, it was very cold looking and I did not feel I would have a peaceful sleep.The third room i was given was to abetter standard, however, the room rate was very over priced £120.00 for one night. I researcher other hotels in the area and found that there were far better deals and comfier hotels. I would not stay at this hotel again.
• Forestdwellers6 (10/5): Overnight stay - We'd organised an early check in for Sunday 19th October. The receptionist that day was exceptional. We stay in a lot of Prem inns and she went above and beyond, recognising some adjustments she could make to the booked room for a disabled guest without being prompted or asked to. This is rare! She was warm, welcoming and an asset to the brand. The hotel itself is very clean, we had a really comfortable nights stay.
• Pioneer14693165717 (10/5): Great stay - Had a great family stay, stay we’re all lovely, Kerry on reception went above and beyond for us this morning helping us navigate the areas and was so patient and kind, thanks for making our stay Kerry we will be back just to see you smiling face x
• Relax21824638352 (10/5): Great Stuff! - I was made to feel very much at home here for my recent stay, the staff were absolutely fantastic, I cannot say enough good things about them. The rooms were decent enough but the halls could do with a lick of paint but what actually do you want for a stay in a Premier Inn? Breakfasts were great, plenty of options - sausages were lovely! Evening food is good too, lots of choice if you're staying for a few nights like I did. The is a few parking spaces outside, maybe about 20 but no more, if you can't get there then I suggest parking at the Novotel through a Park and Go type apps as it's the safest car park round there by a mile just watch out for the bus line and turn left just before the hotel! Recommended for any stay in Birmingham!
• Passport67013170409 (10/5): Comfortable and convenient - Very comfortable stay, and lovely warm welcome from Kerry and her son at reception. Breakfast is provided by Flamming Grill next door and the breakfasts are cooked to order and a better quality than usual premier inn.
• Bollox69 (8/5): Excellent - A warm and effient service throughout my stay. Comfy bed. I was able to go into breakfast early. Attentive team. Thank you.
• alanbF7182AT (10/5): Fabulous Inn with Fantastic Staff! Love this Inn! - Kerry was fabulous and super wonderful checking us in! We’ll absolutely be staying here again. Beautiful rooms and fantastic holiday (fall/halloween) decorations in the check in area. Thank you so so much Kerry!!!
• TraceyMK (8/5): Great Location - Location is great for Brindley Place, Utilita Arena etc. Staff at this hotel are wonderful. So helpful though short on the ground. Bar facilities are limited. Came back after the concert and you can get a drink but it's.not the normal sort of bar experience. Just a chap unlocking a fridge each time someone wants a drink. Hotel is really clean inside, you can have as much tea and coffee as you like throughout the day in the restaurant area and its a nice little hotel.
• tonybN2422DE (10/5): Great Welcolme at the premiere inn Birmingham north - Staff were so friendly and accommodating dealt with a great lady called Kelly very helpful an asset to the Premier in chain
• Q2451OMmichellee (8/5): Great place to stay - Hotel staff were very welcoming and helpful. Beds were comfy and room clean. Showers were nice and hot. Hair dryer didn't function well and no iron in room. In a very convenient location.
• Coastal68032528012 (10/5): Surprisingly good - Fantastic stay at Sutton. Was on a business trip and Kerry at the desk was very friendly and chatty and made us feel at home. The room was lovely, but the car park was a bit dark and could have done with more lighting.
• lincolnhatter (8/5): A bright light!! - Just the one night here on route to Northumberland, friendly welcome at reception, room as always clean and comfortable, decent shower, the one drawback was there was building work going on and our room overlooked the site and there was a security light on all night, this coupled with the bright light from a premises across the road made for not the best nights sleep. Aside from that the hotel was easy to find on the edge of a retail park, had a restaurant for breakfast (other restaurants are available close by), we had no trouble parking unlike some, and there are bus stops close by to take you into Auckland. Would I stay again, yes I would, in fact thinking about going to Kynren and I would use this hotel for that.
• U8967GQclareg (10/5): Fantastic staff - The staff were fantastic Kerry was so helpful They got me a ground floor room as I have damage my knee Anything I needed, they always helped me with I will be returning in about 6 to 8 weeks because my mum is in the Nursing Home next door and it’s so easy to get to her
• rickw73 (6/5): Nothing special - but adequate. - There is nothing wrong with the Premier Inn at Bishop Auckland - but nothing special about it either. I paid £175 for two nights bed only. Good car parking, despite considerable building work going on. Bland welcome on reception. Adequate room with a bath and the usual Premier Inn facilities. But a glacial speed internet - absolutely useless unless you pay £5 for the 'ultimate wi-fi' . Also poor cleaning. I found somebody else's deodorant under my bed and a hair grip on the floor. The Brewers Fayre next door was a pleasant place to eat with very reasonable prices for breakfast and an evening meal.
• Tour08801897760 (10/5): Amazing Stay - Staying for 2 nights for the Pierce The Veil concert and we can’t fault the hotel or staff in any way. Any issues we have had have been very quickly resolved. Breakfast had a great selection of foods and the cooked breakfast was lovely. Samira was extremely friendly, helpful and knowledgeable! Helping out someone with minimal experience in a city like this massively. The room is comfortable, mattresses a little too firm for my personal liking but it’s impossible to get that right for everyone!
• aaroncJ8137EF (10/5): Best Staff ever - Exceptional staff keri, service wonderful. Everything that we needed was granted. Much appreciated and recommend staying here.
• cvabbott82 (4/5): Disappointing/ in need of a refurb - The hotel is in need of a refurbishment and didn’t feel very clean. The air con was broken, however we were provided with a fan. Breakfast was disappointing, no buffet so had to order. Service was slow, with restrictions on quantities. Ran out of bacon. Overall cleanliness was poor in the restaurant area. We will not be returning as it was below the standard expectations of what we know a Premier Inn usually delivers.
• leegraham2019 (4/5): Let down. - We stayed at this location as we had travelled 4 hours to see the Monster Jam event. Fair to say we will not be returning, Premier Inn is always my go to choice as I'm always happy wherever I have been. This one is rubbish. It's old and outdated, the room was terrible, tried to open the window....handle fell off. Desk/table edges were damaged/lifting/peeling. Dirty towel in the bathroom, and the single bed sheets had a stain of god knows what. Breakfast was a shambles really in terms of the efficency and the availability and restaurant cleanliness.
• hayleyw1984 (2/5): Disappointing stay - Things started to go wrong when we arrived. I didn't read the emails you had sent before and we arrived at the hotel at 14.31, the lady on reception decided that if we wanted to check in she would charge us £15 for early checkin. We were less than half an hour early and the room was ready - she ended up letting us check inn. i have never experienced Ryanair customer service at Premier Inn's previously. we went to our room, which wasn't to the usual standards, could see build up of dirt under beds and packaging just thrown under. the toilet paper was rationed. we had been given 1 bath towel and 2 hand towels for 4 people. after the initial greeting we didn't want to speak to the lady on reception so just got on with it then when we returned to the hotel at 11pm, we took our children to bed, bearing in mind we only booked premier inn due to past experiences, to be woken to shouting and banging/crashing from other guests at approx 1am, it disturbed our sleep and made us worry for our safety - we had a TERRIBLE experience at this site
• Debbie_blonde (10/5): Good for access jewellery quarter and to centre - Great place for visiting friends and going to a gig at “Jam House “ Also great fur NIA and sea life centre And a walk into the city centre
• M6067LMandrewr (6/5): Clean but very tired - Not the usual Premier inn experience for us unfortunately, this is an older property and is generally worn and tired, very creaky with a funky smell in the corridors. Room was clean but again very tired, problem with the shower pressure that affected the temperature, possibly water use elsewhere affecting it ? One massive plus was the lady on reception, didn’t catch her name but she was extremely polite and helpful and is an absolute star. Didn’t have an evening meal but the breakfast in the attached pub was freshly cooked and very nice. Personally wouldn’t stay again.
• A5520HImarkb (10/5): Great hotel in a handy location - Great location, and easy to get to the Utilita arena, 10 minutes walk away. Staff are very polite and helpful. The bedroom was spacious, with a TV, and a very comfortable, large bed.
• benlT170PF (10/5): Excellent customer service - Smooth booking in, girls were very friendly and helped me get breakfast booked ahead of tomorrow. Looking forward to my stay
• 308geoffreyt (4/5): Extended family trip to see Kenryn - Initial impression, difficult to see The Hotel as covered in scaffolding. Friendly receptionist, easy to check in. Musty smell and very dusty carpets, the lift out of order. We booked adjoining rooms due to our mobility needs. One family room and an adapted room. The adapted room had a full length cracked mirror held together with blue tape. While the toilet and hand basin were clean, the wet room tiles and shower legs were very mouldy. We were informed by receptionist that The Hotel was being renovated. We were not aware of this when we booked. At £163 per room per night this was not value for money.
• aimeev958 (10/5): Wonderful Place - I absolutely love staying at The Premier Inn In Sutton the staff are so helpful, kind and friendly. I'm becoming a regular now 😊
• 550hazelf (10/5): Great accessible facilities. - The manager of this Premier Inn went above and beyond to assist the booking and to ensure I got the accessible room I required. I was very impressed at his caring and thoughtful attitude. Thank you so much. The Inn itself was ideal for getting to Kynren, the show we had come to see and the Beef Eater pub next door was perfect for breakfast and evening meal. Thank you Premier Inn Bishop Auckland. 😁
• 261ewanh (10/5): Convenient, clean, friendly staff, would recommend - Always a great stay, clean rooms, and the pub downstairs is a great spot for a pint. Beer garden outside is newly renovated and the perfect spot when the sun is shining! The staff all have a smile and friendly service, kerry looked after us beautifully.
• seankG2776BY (10/5): great stay 👌 - the hotel was great. nice quiet area. kerry the receptionist was very helpful. would recommend anyone to stay there...
• karenwC2508BZ (10/5): Good experience - Staff were amazingly friendly, rooms are very spacious for a family room. Overall good experience. Also good they have ev chargers
• lindasE5161MB (6/5): Parking fine for parking at hotel. - Great hotel with friendly staff. My children love a premier inn and are never disappointed. Only reason for low stars is that we got a parking fine for using the supposedly free parking. Parking is not free and you will later recieve a fine through your door. Extremely angry at this
• R1683IEsuej (10/5): Excellent overnight stay with evening meal and breakfast. - We stayed at Bishop Auckland Premier Inn to visit Kynren which was amazing. The Inn was very handy to get there and plenty of parking spaces., The Inn was very comfortable and clean and the staff were excellent. Very friendly and helpful reception staff and very efficient staff in the restaurant and great food. A lovely atmosphere in the restaurant too.
• Q7649FHjohnd (6/5): Nearly a 4 - Firstly the good stuff comfortable room and bed nice and clean, Now the bad stuff the air con was not working. I had to close the windows because of a low pitched hum all night do not stay in 202! If only I would have had a few more drinks I might of got more than 2 hours sleep.
• Mizteeque (10/5): Great stopover - Lovely guy greeted us warmly and friendly. Room was clean and bed was comfy. Shower was amazing. Brewers fayre next door was good food and reasonably priced
• fazelg2024 (8/5): Great place to stay at - The place was clean breakfast was very good and nice choice. we had good night sleep, Our room was clean and with. Working AC
• sleepertraveller (10/5): Excellent hotel - Spent a very comfortable 3 days here. Used it as a base to visit friends and family in the area. Hotel is all I have come to expect at Premier Inn, very friendly staff, clean and comfortable rooms. Car park was busy but managed to find a space each time I returned.
• 931lorrainet (2/5): Cashing In On A Saturday Evening Due To Kynren - Inflated Price on a Saturday evening due to the Kynren show I mean £177 for 1 evening at a Premier Inn Once Kynren is over a Saturday evening price is as low as £66 Cashing in and ripping people off
• G5033KSsandras (8/5): - As always when we have stayed at a premier Inn the room is very clean and functional. I have to mention Stephen who went over and above to make our stay memorable he was so helpful and pleasant , thank you !!
• Wanderer54550359119 (4/5): Disappointing and dated - Me and my boyfriend booked to stay in Bishop Auckland Premier Inn as we were visiting family nearby and it was in an ideal location for us. We usually book a Premier Inn hotel when we stay anywhere away from home as we know what to expect, staff are usually attentive, the rooms are clean, etc, and most of them have been renovated somewhat recently, so they feel modern and looked after. However this was not the case during our stay. We checked into the hotel after waiting ten minutes at the reception before anyone even appearing to help us, and were staying on the ground floor. The member of staff who saw us was least enthusiastic, and really only have one-word answers, which I understand people can have bad days, but it wasn’t a very warm welcome to somewhere that we’d paid not a cheap price to stay at. Safe to stay, the whole place felt dated and clearly hadn’t had the same renovations done to it as other Premier Inns that we had stayed in previously, but our bedroom especially felt dingy and tired. The small lights that were in the room were very dim and the one small window was covered entirely by a fence, meaning there was barely any natural light coming in to the room. We were definitely immediately disappointed by what we had turned up to, but tried to remain positive, and got on with our day. We dropped our bags and headed back out quite quickly after checking in as we had plans with family, and didn’t return until a lot later into the night. When we came back to our room, we noticed that there was a damp and fusty smell throughout, but especially in the bathroom, which had a strong smell of urine. When I went to brush my teeth and get a shower, I noticed that the bin in the bathroom had also not been changed since the last guests that stayed here, as there was a nappy and some used teabags inside. The shower also had very weak pressure and kicked out some gunk before starting, and would only work with the bath tap running at the same time, however we didn’t report this at the time as we were so tired and it was late and we wanted to get some sleep, which I know is on us and our fault, however it felt as though the list of complaints just kept getting longer, and I just wanted to sleep and get our stay over with so that we could go home well-rested the following day. Well-rested is definitely not how we spent the next day, unfortunately. The walls here are definitely thin, we heard the entirety of next door’s conversation / argument whilst trying to sleep, and it sounds as though the neighbouring shower / bath running is coming from your own bathroom, which led to us having a rather unsettled night. Our morning was then started abruptly at just before 9am, when we were awoken by a member of staff walking into our room saying they “were told we’d left”, which I understand was a human mistake, but followed by kids running up and down racing in the hallway and the family staying beside us being noisy, meant we barely slept during our stay. We also struggled to understand why, if checkout isn’t until 12pm, you would attempt to enter a checked-into room at 9am anyway, as people would be sleeping in the surrounding rooms, and surely cleaning would awaken your guests. We also couldn’t understand why / how anyone could say that we’d left when we hadn’t checked out, hadn’t spoken to or seen a member of staff, and hadn’t left the building since arriving back at night. Checking out, no member of staff was at reception once again, and we had plans with family again, so didn’t have the time to wait around to speak to someone to explain our dissatisfaction or check-out in person, so used the self-drop box to leave our keys and left. In summary, I would not stay here again. I’ve never had any complaints about our stays at Premier Inns before, and we’ve stayed in many across the country. I’ve never even reviewed a single place on here before, but I feel as though people booking should know what to expect, and when you are booking online it’s very deceiving. This place needs some serious TLC, and we are very disappointed with our experience. The location is probably all that is going for it, and the beds are obviously always great at these hotels, but that’s all I have to say about it positive-wise.
• W7000ZSnickh (2/5): Bathroom smelled of urine. - Worst premier inn experience. Bathroom smelled of urine. Receptionist mopped it out and sprayed air freshener- without success. No alternative rooms. Would have given up if I could. To be fair, breakfast was ok and I slept fairly well but I expected better.
• K9517BXpauln (8/5): All shook up - Usual good standard of accommodation, helpful staff, easy check in enough parking available. Rooms were comfortable and clean. TV reception was intermittent and programmes were prone to breaking up (in both rooms). Outside there are major building works so anyone lingering in the hotel or back early afternoon were subjected to a pile driver which literally shook the hotel taking place from around 9.15 a.m. to 18.15 pm. Noisy and annoying. Many works vehicles in the car park so parking was at the furthest end of the car park.
• Seaside42296057560 (10/5): A great location and hotel if visiting Rail 200 - A fantastic little Premier Inn. Whilst the rooms might be showing their age slightly - it is only slightly! The hotel is set in a really convienient location for visiting the town and the surrounding area. Particularly for places like Shildon, Darlington and even Beamish. All within easy access. Particularly if like us you are visiting with Rail 200 in mind. The hotel is attached to the Brewers Fare restaurant which is very very good for both breakfasts and for evening meal. The £5 value meal available from 12-6pm is well worth it and the portions are still pretty big. I cannot recommend this accommodation enough.
• A2791AZbrunac (4/5): Never to go again! - They made us pay £15for each room because we were one hour earlier, but then we had the room only half an hour earlier!! In the room there was nowhere to put the luggage on to open it! To find the hotel very difficult even with the GPS because of a lot of roadworks and closures around. couldn't see the hotel and find the entrance. We had to go around the main road twice! I visited 87 countries for business and pleasure and this unfriendly, unnecessary, unprofessional way was the first time!!
• U1432HGdanr (10/5): Ideal Location Great Staff - Ideal location. Upon check-in Melodie was very friendly and made sure we had everything we needed, including extra coffee! A short walk in the morning to Brewers Fayre and breakfast was served! The only big issue is parking. A local taxi company; Cables taxi bishop auckland.. "big enough to cope....small enough to care" has taken it upon themselves to take over the carpark, even some of the disabled spots.... Such a shame they dont care about hotel guests!
• C8814QRsophiew (10/5): Good - On arrival the receptionist was very welcoming and informative. When we got to our room there was some biscuits for us and the kids which was a nice welcome! Rooms were clean and very big! Unfortunately we had to leave a few hours after check in due to our little ones not settling.
• J5477CElizb (8/5): Good experience - Very comfortable room - great bed Friendly reception staff. Good breakfast - cooked to order and recommend poached eggs - cooked to perfection - which some places have difficulty with! Overall a great experience would happily stay again👍

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