Premier Inn London Kensington

Location: London, England, SW5 0TJ, London, GB

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Front entrance ramp
• Express check-out
• Free WiFi
• 24-hour front desk
• Luggage storage
• Express check-in/check-out
• Wheelchair accessible
• Elevator
• Breakfast available (surcharge)
• Express check-out
• Smoke-free property
• Wheelchair-accessible public washroom
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Wheelchair-accessible on-site restaurant
• Handrails in hallways
• Handrails in stairways

Rooms Available

• Superior Double Room, Accessible Bathtub

  1 King Bed

  213.5 sq feet

  
  

  Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Comfort - Heating

  Accessibility - Vibrating pillow alarm

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Toilet paper
  • Bottle of water
  • Shampoo
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Soap
  • Low-height counters/sink
  • Bathtub grab bar
  • Bathroom emergency pull cord
  • Vibrating pillow alarm

• Standard Double Room, Accessible Bathtub

  1 Double Bed

  213.5 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Comfort - Heating

  Accessibility - Vibrating pillow alarm

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Toilet paper
  • Shampoo
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Soap
  • Low-height counters/sink
  • Bathtub grab bar
  • Bathroom emergency pull cord
  • Vibrating pillow alarm

• Superior Double Room

  1 King Bed

  213.5 sq feet

  
  

  Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Comfort - Heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Toilet paper
  • Bottle of water
  • Shampoo
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Soap

• Standard Double Room

  1 Double Bed

  213.5 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Comfort - Heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Toilet paper
  • Shampoo
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Soap

• Family Triple Room

  1 Double Bed and 1 Twin Bed

  213.5 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Comfort - Heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Toilet paper
  • Shampoo
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Soap

• Family Quadruple Room

  1 Double Bed and 2 Twin Beds

  213.5 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Comfort - Heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Toilet paper
  • Shampoo
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Soap

• Standard Double Room, Roll-in Shower

  1 Double Bed

  213.5 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Comfort - Heating

  Accessibility - Grab bar near toilet

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Toilet paper
  • Shampoo
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Soap
  • Low-height counters/sink
  • Shower grab bar
  • Bathroom emergency pull cord
  • Vibrating pillow alarm

Guest Reviews

• nadep2015 (10/5): Perfect stay - Convenient location, polite staff, tidy rooms, WiFi worked great, breakfast was plentiful. We definitely recommend it.
• lorraineo866 (10/5): Peaceful and Central - I had an excellent 6-night stay at Premier Inn Lewisham. The hotel was extremely peaceful, and the blackout blinds were honestly the best I’ve ever experienced, I slept so well every night. The staff were all polite and helpful, especially Jo, who was always smiling and genuinely happy to assist. On the day of my graduation, I returned to my room to find thoughtful gifts and a lovely card. The attention to detail and attentiveness were truly giving 5-star service. The location is also perfect, with easy access to public transport. I’d definitely stay again, can’t wait‼️
• francispf2023 (10/5): Top fan of the Premier Inn Hyde Hotel London - Spent 4 nights at this hotel and I cannot speak highly enough about the experience. The staff were amazing, friendly, helpful, and efficient. The place was clean, warm and welcoming from the start. The food and drinks were excellent and reasonably priced. This is a great place to stay, and I would highly recommend it.
• kbX8442TU (2/5): Disappointing Stay for a Family Trip - We stayed here as a family and unfortunately had a number of issues that really took away from the experience. We booked two rooms and were surprised to find they’d been allocated at opposite ends of the hotel, requiring two lifts and even a tunnel to get between them. Travelling with children, this made life much more difficult than it needed to be. Check-in wasn’t smooth either — neither of our room keys worked, so we had to go back down to reception to get them sorted. In both rooms the air conditioning wasn’t working, and one room didn’t even have any shower gel provided. Breakfast was the biggest disappointment. There was no coffee, no eggs being replenished, and some of the staff were quite rude when guests asked about the shortages. It felt chaotic and poorly managed. Overall, the hotel fell short of expectations, especially for a family stay. We left feeling quite let down.
• Y672ZSmattw (10/5): Great breakfast - Sunita and Gina were fantastic: great breakfast! We were made to feel very welcome and nothing was too much bother. Would visit again!
• 461adau (10/5): Great location, great staff and great stay. - Great location as it is close to public transportation and shopping mall with decent restaurants. The staff were great and welcoming. Thank you being hospitable when I was having a meh day.
• jakesY6374JJ (10/5): Excellent staff - Excellent service in the dining area and bar by panika and the staff very attentive and extremely friendly. Food was great
• phileasfoggtmc (8/5): Ok hotel in a good location, normally offering a bit of value - Good location, 5 minutes from Earls Court underground. This is a decent size property albeit one of their older ones. Has a lot of rooms though a slightly convoluted layout to get to some of the rooms. Tend to find a bit of value in Earls Court hotels compared to more central properties and yet 15/20 mins away so for that reason I’m giving it 4 stars not 3
• marionq422 (10/5): Great London break - We have stayed here before. The location is 2 min walk from the tube station. The hotel itself is spotless and a great breakfast. A special mention for Elizabeth on reception. My husband mentioned that we take a break at this time of year for my birthday. She arranged for prosecco and chocolates to be left in our room. She even rang in to make sure it was done. It was so very thought ful, kind and very much appreciated. Thank you Elizabeth 😊
• C5882HSjamesc (10/5): Thank You Premier Inn! - Stayed at this hotel for a Halloween party at the end of October, wasn't expecting much, being a premier inn, but boy was I wrong!!!! The staff here are amazing and bent over backwards to make sure i had a good stay. I booked the upgraded room (512) and it was fantastic, loved the free chocolates, wish I could buy some from somewhere as were really nice. Happy Hour in the bar was great value for london with 2 drinks costing only £9! Was very impressed, special thank you to Sapana and Deanna who were working behind the bar and reception - such lovely girls with a great sense of humor.
• grapee4 (10/5): The best premier inn .. - The best premier inn I've stayed in so far.. very clean and people was so nice there and helpful.. especially Peter.. he made sure everything was perfect for the stay.. thank you.. definitely recommend this place..
• B5785KZjulianc (2/5): I want a full REFUND - Lewisham london was very disappointed with the condition of the room. Dirty walls some areas looking like damp is starting to show. Paint on the carpet. Skiring boards were dirty. The curtains were very dirty I am asking for a full refund. Even the fish n chips in had there the oil used tasted old and over used. I stay in Premier inn all the time. This is NOT the standard I would expect
• 942gabriellah (4/5): I will not return. - The room was filthy. There were white finger prints all over the shower, the sides hadn't been wiped down and the floor was definitely not hoovered. I expect a certain standard from Premier inn and this did not meet the mark. We arrived late, after 10pm, so I did not feel comfortable asking for it to be cleaned. Food choices in the morning were limited (we ate at 7:30am) so that was also dissapointing. The staff were kind, so I have marked up for that. Car parking is very very limited and expensive.
• 491jayeshj (4/5): Suggested improvements - We only had one towel, and there was no obvious way to contact the reception other than walking to the reception! I have suggested improvements, now ots upto the management.
• chrise150 (10/5): Great London base for a weekend away - This hotel doesn’t look much from the outside but it’s a premier inn so you know what you’re getting. I’m pleased to say this one didn’t disappoint. The room was as you’d expect. Clean and tidy with the most comfortable beds ever. Shower and bathroom all clean and tidy and well stocked with bayliss and Harding soap. Breakfast is 12.99 which was nice and served in the bar / restaurant area as usual. However also in the area, just 2 minutes walk is a Burger King, McDonald’s, Starbucks, Costa and a few local deli shops that are just as good. Check in was ok but took a little longer than it should have as our lead booker asked for a double to be amended to a twin. It really shouldn’t have taken as long as it did but we were all sorted after 25 mins. That said the staff were all lovely, as ever, and the whole place was as you’d expect. One thing to note is that the hotel is on both sides of the road divided by a walkway 2 floors up. Just be mindful of that when booking and if you struggle to walk far then ensure you request a room on the reception side of the hotel. We were in room 415 (reception side) which backed onto the train line but we never heard any noise to disturb us. There’s also loads of local bars and eateries nearby too. The Nearest tube is Earl’s Court off the Piccadilly or district lines which is literally 2 minutes walk away. Should you stay here, yes. It’s a great base to enjoy and explore London. We used it as a base for an England rugby weekend. An uber to Twickenham on the Saturday at noon was £30 for a six seater and took approx 35 mins. It was £60 for the same journey on the way back at 8pm.
• F6619AZguilhermea (10/5): Best hotel in Earls Court. - Elizabeth did a great job and manage to check us in before noon. Good hotel with great mattresses and toilet. Good service.
• 483apilt (10/5): Great stay - Was great stay here. Everything was nice. Room was good, food was amazing. Location was very convenient. Loved to comeback and stay here again.
• Voyage05294046978 (10/5): Very nice - My stay at this hotel was absolutely amazing! From check-in to check-out, the staff were incredibly kind and helpful. The room was spotless, comfortable, and full of thoughtful details. The breakfast was delicious and offered a great variety of fresh options. The location is perfect — close to everything, yet quiet and relaxing. I would definitely stay here again and highly recommend it to anyone visiting the area!
• X4913VYmatheust (10/5): Amazing - I come regularly, once a month my stay is always amazing, vittoria and peter makes my weekend even better, breakfast is always impressive
• M2197WFjasonb (10/5): Good hotel - Stayed for remembrance weekend, excellant location for royal albert hall and westminster. Room vlean and comfirtable, bar reasonably priced, breakfast very good, all staff excellant, all helpful polite and fruendly.
• 65Clarke (10/5): Simply The Best - What a wonderful hotel. Peter and every single member of staff are so friendly,welcoming and helpful. They certainly set the very highest standards. Great location with nearby transport links to all areas of London. Highly recommend. We will be back
• laura191 (6/5): Shabby - Very average and one of the shabbier Premier Inn’s available. Pros - the location is good and easy access to the tube, shops are nearby and you can walk to many attractions. However, the rooms are getting old and tired and the entire place appeared to be understaffed every day. You have to go through a tired looking walkway to get to most of the rooms which is weird, and it all feels outdated. Breakfast quality is good, but go early. The bar on the evenings is quiet yet still a slow service. I have stayed at other London Premier Inn’s and wouldn’t recommend this one over those, there would be no rush back here.
• susansG6511LD (8/5): A mixed experience - We stayed first 4 nights in a Premier Plus room. The room was clean and better equipped than standard. The staff were very friendly and helpful,especially Svetlana. The hotel is in a very good location, minutes to Earls Court tube station and walking distance from South Kensington museums. The downside is the noise - right by the railway line, sound proofing between rooms not great and as PPlus rooms are on top floor we heard noise we think from machines on roof.
• Jet32756191178 (4/5): Please beware there is no parking on this hotel prior to booking. - Location was what we needed the most and accessibility to make life easier with my disabled child. Please be aware the hotel doesnt have parking. So please ignore the booking.com/website comment of it having parking. It is very close to the tube and food places. We did ask for the room to be cleaned but came back in the evening to find it wasnt. The place is very run down looking with stains everywhere. And it feels like a maze ee almost got lost so many times. We wanted an easier route specially with my autistic daughter.
• atirolaa (10/5): Would Come Back - Oliwia greeted us with such professionalism and warmth. The check-in process couldn’t have been smoother she made everything feel effortless.
• Go21478010031 (6/5): Average stay.. - Stayed 1 night.. cold tap on shower didn't work, TV didn't work properly, out of date plug charging sockets and no sockets next to bed. View would be lovely if you could withdraw the nets but the breakfast was delicious and the sleep was amazing.. Room 409
• 777maevea (2/5): Dirty hotel, rude staff - Room is dirty, mildew on the bathroom ceiling and not cleaned as hair from previous guests in the bath. Paid for early check in and rude reception staff tried to refuse check in. Staff at breakfast rude and unwelcoming. Very limited selection at breakfast compared to what was advertised. Very poor experience for the price paid.
• Q641PRchrisj (10/5): Booked 3 room.2 twins. 1 family. All excellant. - Excellant service. Friendly,helpful and efficient staff. Has a luggage storage facility. Clean fresh rooms. Clean and fresh bedding and towels. Quiet room. Bed/pillow very comfortable. Tea/coffee etc. Had a very pleasent stay. Thank-you to all the staff.
• Z3445RFrebeccam (6/5): Very disappointed - We were very disappointed in our stay. We use Premier Inn as you know the standard of service you are expecting. The bathroom had red tinged stains on the toilet lid and seat which my 11 year old son did not need to see. There was also mould in the bathroom above the door frame. We also upgraded to a meal deal for our stay which we thought included the kids meals. It turns out they are not included and we had to pay for their meals. My error for not reading it, but disappointing not to have been informed first.
• O9921JFcatherinec (4/5): Poor experience - We stayed from Sunday to Tuesday and when we arrived there was one person on the check in desk. We paid for an early check in at 11am and both my family and the family in front had to wait for the staff member to check with the cleaners to see if our rooms were ready, even though we arrived after 11. The room was decent and the beds were very comfortable, we were in room 405 on the 4th floor and it was on the smaller side but there was enough room for the three of us. Room could have done with some refreshing to the paint and bathroom. There was some confusion when we went for breakfast the next morning, which was my fault as I'd misread when booking and assumed I'd included my son in the continental breakfast that I'd booked but I hadn't. The man who was seating people was incredibly rude and abrupt and instead of politely explaining to me he made me feel embarrassed in front of other guests and like I'd deliberately tried to avoid paying for my son. He let us in to have breakfast but when we were leaving he almost followed us and brought the managed to explain to us, who was also rude and abrupt. The manager was telling me I had to pay for my son while stood in front of a sign that said "kid eat free all day". In the small print they only eat free with a full breakfast which is more expensive and which I didn't want. He then marched us to the front desk to pay and I had to go and get my card from the room. He then got confused about how much I had to pay and went from telling me I needed to pay £8 to £4 to £2 which is what I actually paid. He then also got confused and thought I said I hadn't had breakfast and he marched me back into the restaurant. It was very frustrating and didn't need to happen, the mistake was mine but no one explained to me properly. We also attempted to order two hot chocolates and a fruit shoot and crisps at the bar and the staff didn't know how to make hot chocolate and didn't seem to understand what crisps were either. I eventually said not to worry about the hot chocolate. The bar was constantly left unattended and you had to go looking for staff to serve you. You also had to book for an evening meal and there was no food served between breakfast and dinner. I wouldn't stay at this Premier Inn again which is a shame because the location is great.
• rachelcE7271WO (2/5): Mouldy Room - We checked out of Premier Inn Kensington Earls Court after staying for 3 nights from 2nd-5th August. Our booking was for two rooms - the worst being room 118. Upon arrival, room number 118 had an extremely foul and mouldy odour. The window was also covered by a metal grating which meant that we were not able to open the window to get rid of the smell either. My aunt, staying in 118 with my uncle, suffers from asthma and therefore we made the decision to go down to the reception desk to ask for a room change. When we spoke to reception, they said that all of the rooms were fully booked and they would not be able to accommodate a room change. We offered the person on reception to come and smell room 118 for themselves and they didn't answer. We were not offered any kind of alternative room or compensation for the circumstances. My aunt and uncle then had to resume staying in room 118 for the rest of our stay. They did not sleep well on any of the three nights in which we had booked for. The hotel was in no way cheap for us to stay in and the room did not match the price we paid for it's mouldy condition. Overall, we are extremely disappointed with our stay in Premier Inn Earls Court Kensington. We have stayed in Premier Inn hotels on many occasions, we have never had any problems apart from this hotel. Staff at breakfast and dinner were accommodating and helpful but were in low numbers so extremely busy. We really hope that we will be compensated in some way for our stay as we are put off on using Premier Inn hotels in future. I sent an email to Premier Inn after our stay and still have not heard anything from them.
• hhcristhine (6/5): Nice central hotel. - Location is good near to Earls Court metro station. You can hear noise from the other guests they can hear you too a guest knocked at my door 4 am to say my televion was loud. And it was not so some people can be sensitive. Room is cozy and comfortable. Price was fairly good. The room and the hotel was very clean. Service at checkin was very bad and the Recepcionist very rude. She felt brothered with my stay at the hotel. But the rest of the staff was very good and very suportive.
• darrenlA8362TP (10/5): We'll be back! - Great location, fantastic staff. Unbeatable breakfast. Peter, Vittoria and Josephine were absolute stars. I used to work for Premier Inn, the staff here are a credit to the hotel. Thank you all. We shall return here. Highest recommend.
• Wanderer37039992237 (10/5): NFL stay - P absolute great stay, stuff friendly ,funny, gave plenty of information what was needed Breakfast had loads of options, hot food was hot ,
• 514chara (8/5): Supportive - I am truly grateful for the wonderful time i had at the hotel, made possible by the support and kindness of the staff, Emine.
• sammingl (10/5): Don’t miss this hotel - Premier Inn London Lewisham is 3 minutes walking distance from the station. Excellent service for the check in and thanks for the staff, Peter, helping me. Nice and beautiful room, plus a great view of the city. Highly recommend you to come visit
• Kieran1909 (4/5): Not what I’d expect from Premier Inn - Stayed here for 2 nights in a one of the Premier Plus rooms and was quite disappointed. I’ll usually always pick Premier Inn but I don’t think I would return to this hotel. The positives: close to the train station (~5 minutes), close to Tesco supermarket, staff really friendly, room had a bath The negatives: the ground floor elevator area has an unpleasant smell, the staircase also has an unpleasant smell, the bathroom ceiling had mould on it, the shower glass was missing some of the rubber to stop water and the rest was mouldy, the plug ring had the silver peeled off, the mirror by the hairdryer had a half working light, the tea tray had no chocolates (others in Premier Plus rooms had them) and was an assortment of random items, could hear the road outside (I was on the top floor!) so lots of cars, WiFi was abysmal and didn’t get given the Ultimate code
• kiddy60 (4/5): Hendon v Glasgow - The rooms that we used in this Premier Inn, are nothing like the photo shown for this PI and bear absolutely no resemblance to any Lenny Henry adverts on TV - to say this PI is tired is an understatement and the price charged, as Coldplay were in town, was astronomical ! I attended a Deacon Blue concert in Glasgow last weekend and the Buchanan Galleries PI was palatial 7 stars in comparison and a quarter of the price.....something not quite right with charging policy !
• M1712UBstevens (8/5): Lovely Stay - Very nice hotel, clean as you walk in, check-in slightly longer than expected, room very accessible, but chair in shower rusty and shower head not clean. My grandkids had breakfast for free, enjoyed it very much If you don't arrive early enough, totally forget about parking and that's even if you're disabled, luckily found a blue badge place within 5 minutes of the hotel, the staff has know clues to help with parking The breakfast dining area is not really thought about for disabled people, plus there is not a full range of vegetarian or vegan choices, had to wait a while for for veggy sausages to be cooked. Definitely try out the restaurant next to the hotel, real quality food
• nickbestwick (4/5): Disappointment, give a miss for a few months.. - Simple: Staff attitude, warmth and guest service at Check-in and Breakfast was 2*. No.welcome, read room number out aloud.at.rception, no details,.and took over five mins to find me.a.bedroom. At breakfast, I provided my.room.number, but a brief wave of a hand, that was my welcome and instruction from the person at the podium. He was clearly covering for a.late running colleague, so will give benefit of doubt - given that he checked me in the night before. Even when said colleague arrived for shift, no effort was displayed in achieving her job description. Apart from being present. Th room was lacking warmth in appearance and care. It was a double bed not kingsize. No major issue for one. But couple beware. Unless on honeymoon or it's your birthday, check when entering your room.if.you are used to and expecting a king sized offering. There was no welcome info in room,.no QR codes or info on the TV about meal times. When I asked at 2255 for a soft drink at the bar, I was told.it was closed and had to turn to.vending machine instead. It was the simple things that really were missing at this place: Unclear direction to the car park. No rear entrance from car.park to hotel Missing A4 poster holder/s in loft (clearly broken, removed and not replaced) Check in taking too.long and no additional info provided,.like 'welcome' or 'lifts behind you," Soft seating in reception area looked as though it has been dumped to store rather than used. The room was unwelcoming, and had a very strong smell of fake.air freshener from the air chill fan to headache level. Still has the "office toilet roll dispenser, because you might nick a loo roll" holder. Having worked in HR, the staff morale and attitude i would akin to being told you are part of a 'reorganisation that may.mean the loss of your job.... Because that it they way they actied. Whitbread.over all make significant profits. So doubt it is that. . However as someone that stays in excess of 60+ nights a year in hotels, I will give PInn a miss for the next couple.of months while they sort themselves out. As.for this PI,.bottom.20% of all, I say.
• bpdave (4/5): Premier Inn Hendon - avoid - I had read the bad reviews about this place and was prepared but reading about it and actually experiencing it are two different things. We stayed at the Premier Inn Hendon for one night as we had an event 5 minutes drive. The proximity was the only positive of the hotel. The drive to the entrance does not belong to the hotel. It is for the gym next door. This makes dropping off people and luggage difficult. The parking is difficult. One has to maneuver around pillars to get to the carpark that is potholed and the spaces are tight. A short walk to the entrance. Thankfully it was not raining. The lift was in need of some serious TLC. The lift floor was dirty. The corridors were in poor shape. Checking receptionist was pleasant. The bedroom was smaller than other Premier Inn hotel bedrooms. The bed was comfortable. Shower was good. We had requested an early breakfast as need to get away early. We had a continental breakfast at 6:40am. It was good.
• Anette (6/5): - Breakfast pretty medium to slightly disappointing but as expected. Biggest problem to hot in room. Was livable in October. Would not go there in summer. Pretty much as expected otherwise. Bed was a bit hard. But ok value for money. Decent location.
• 32srikanthv (10/5): I had an unforgettable stay at the Primer Inn in Lewisham, where Vittoria’s warm welcome, Peter’s attentive service, and - I had an unforgettable stay at the Primer Inn in Lewisham, made truly special by the outstanding team. Vittoria welcomed me with genuine warmth and went above and beyond to make me feel at home. Peter’s attentiveness and professionalism ensured that every detail of my stay was seamless and stress-free. The highlight was Chef Sunitha’s incredible food – every meal was full of flavor, creativity, and care, making dining here an experience in itself. Together, they created a perfect blend of hospitality and comfort. I couldn’t have asked for better service and can’t wait to return. Highly recommended!
• E4212PAkayleighm (10/5): Vittoria is an honour to your team - Vittoria is amazing, she made us feel so welcome , couldn’t have wished for a better person to host our stay, she is a credit to your team
• chloejcooper (10/5): Vittoria is the best!!!! - Comfortable beds and welcoming staff. Welcomed by Vittoria, pleasant and very knowledgeable about the local area. Thank you ever so much for your help.
• 234lanil (10/5): lanii - i had a wonderful stay! The rooms are very clean and well-kept, and the breakfast was absolutely delicious. A special mention goes to Josephine and Victoria, who provided excellent customer service throughout my stay – they were friendly, attentive, and made me feel truly welcome. Highly recommended!
• preciousg868 (10/5): Best Time - I had a Lovely stay at premier inn , my room was so clean thanks to housekeepers Queenie and Najat, i give 5 starts and will definitely be returning ❤️❤️❤️
• Martha (10/5): - Good
• Natalie (10/5): - Tolles Zimmer, sehr nettes Personal
• Quest35036161456 (10/5): 😊😊😊 - Was amazing service from vicky and peter, so friendly and helpful 🩷would definitely come back again!!😊😊😊feels like a home 🥰
• Gabriela Rafaela (6/5): - El hotel está situado en una excellente ubicación. El personal de recepción no es muy amable, principalmente 2 señoritas que están ahí. Un día pedí que hicieran la limpieza de la habitación y no lo hicieron. El desayuno está bien y la limpieza en la habitación también buena.
• Debra (6/5): - The Bed was comfortable. The front desk people were very nice and helpful. I did not like that there was no dressers or draws to put your clothes away and no extra hangers were available for any rooms
• L9208SScarolined (8/5): I've stayed in worst - This is a Premier Inn and should be judged as such. It is tired and could do with a good clean and refurbishment. It is, however, not the worst I have stayed in. The bed was very comfortable. Location is great for the RAF Museum and for getting into London.
• SIMONA (4/5): - Struttura vecchia e pulizia scadente. Personale gentile e disponibile Colazione buona ma ripetitiva
• vikit270 (10/5): Pleasant stay - I stayed 3 nights on a business trip. Whilst the hotel itself is fairly basic the location was perfect. Amenities within walking distance, easy access to public transport. The Afghan cafe next door to the hotel was a solid 10/10. The staff were extremely helpful and accommodating, particularly the reception staff. Nothing was too much for the ladies on the front desk during my stay.
• Rafael (6/5): - Breakfast was ok for one day but I would not recommend for more days. The room was not clean properly, the carpet was dirty, the shower drain was clogged up with hair. Hotel doesn’t clean the room unless you specifically ask for it and every day you have to add it to the list. Location is excellent but I would not recommend this Hotel
• Monica (8/5): - Vi hade ett fyrbäddsrum, och det var jätte trångt med resväskor. Fyrbäddsrummet kunde varit större.
• Daniel (8/5): - Staff was very friendly and helpful, the building needs some repairs, but rooms were clean.
• S3338QDrichard (2/5): Urgent need of inspection and deep clean - I genuinely don’t understand how this hotel occasionally receives five-star reviews—unless they’re based solely on staff friendliness, because the environment itself is anything but five-star. From the moment you step inside, you’re hit with the thick, lingering smell of cooking fat—not just in the canteen, but inexplicably wafting through reception. The corridors reek of must and neglect, and the floors are so sticky you feel like you’re walking across a pub carpet after closing time. It’s not just unpleasant—it’s unhygienic. The images speak for themselves: damage across the property, from battered baseboards to grubby tiles and questionable fixtures. The elevator panel looks like a DIY accessibility retrofit held together with tape. The bathroom shows signs of wear and minimal upkeep. And the carpets? A visual metaphor for the overall state—tired, stained, and in desperate need of replacement. There’s a total lack of cleaning throughout. Dust, grime, and signs of long-term neglect are everywhere. it’s a health and safety concern. Unless standards improve dramatically, this hotel needs more than a deep clean—it needs a full audit.
• 19kimberleys (6/5): Coldplay stay - The queue was horrendous honestly considering it was a concert night having no self check in screens and one person on check in desk and they queue was 45 mins wait due to so many people waiting to be sorted
• Maria (8/5): Bra hotell till bra pris. - Perfekt läge, bra område. Något slitet men sköna sängar och hjälpsam personal. Åt frukost en dag men inte värt pengarna så vi åt ute. Åt middag på puben nere på hörnan vid Earls court en dag vilket rekommenderas.
• theladyfiona (2/5): Terrible - Booked in advance because we was going to Wembley that evening we booked in. We had to join a queue to check in & we waited in the queue for 55 minutes because they had no organisation!! We was panicking because of the time & being late to the concert. Absolutely awful time. Room was mediocre, it definitely hadn't been vacuumed, there was bits all over the carpet. Bathroom needs a makeover, well the whole room & hotel needs a make over. I had continental breakfast which was disappointing, not a great deal of fruit. Daughter had full English breakfast which she enjoyed. Staff very nice & friendly. So, would I go there again?.....no way! It was the booking in situation that ruined it. I gave 1 star for friendly staff.
• bmwoodcock (8/5): Good Value for Money - Stayed during a busy time and this hotel was chosen due to being a short drive from Wembley Stadium. Arrived early and was pleased to find that we could check in early and get settled in, albeit at a cost but we were grateful nevertheless. The room was standard, a little tired in places but comfortable and good value for money. Breakfast was very good. Overall a nice stay
• Trisha (10/5): - The staff here made the stay so enjoyable. They are so welcoming and helpful. The breakfast was good and so convenient when traveling with a toddler. The location being close to the tube station was also a huge plus.
• 669willt (2/5): Poor service, wont be back - A run down hotel.witb poor service. We stayed for 4 nights. After the first night, we asked for a room service, only to be told there werent enough staff on. After the second, we asked again. They told us it would be done, but we knew the staff werent listening, and sure enough, it wasnt done. We payed a lot of money and thought the hotel was poor value for money Breakfast wasnt really good enough either for the price. Overall a very poor hotel.
• CatrinP_13 (10/5): Great location and friendly staff - One night stay for our group and we had a great experience. We hoped for an early check-in but had to wait - which was absolutely fine. Great little Weatherspoons nearby so we waited there for our rooms to become available. Rooms were comfortable and clean with all the amenities you’d expect. We didn’t have breakfast but it seemed great value for money. A comfortable stay within walking distance to tube and conveniently located to Wembley.
• Andrea (8/5): - Ideale per famiglie
• Thomas (10/5): Pleasant stay - We have stayed at this Premiere Inn many times. Fine room and good breakfast
• EDUARDO (8/5): - Good
• Ulf Torbjörn (8/5): - Inget att klaga på. Rent och fint. Lugnt och tyst. Lite trångt på rummet med fyra sängar kanske. Bra med USB-kontakter på väggarna till att ladda mobiler från. Frukostbuffén var helt ok.
• Lobna (10/5): - The room was dated, no air conditioner and there wasn’t even a phone to contact the reception.
• Mickael (4/5): - Prise usb défaillante, aucune solution apportée, propreté moyenne
• Akira (10/5): - I mistook to reserve the rooms and needed one more night. A staff kindly called her boss and coordinate our room for one more night in busy season. Totally satisfied and deeply appreciate it!
• U5445NCjohns (10/5): Ideal for family occasions - When we have a family occasion with our last remaining relatives in north London, this hotel is ideally placed for us. Our total party occupy at least five rooms. We are able to get together in comfort and the whole experience enhances our stay. Staff were accommodating and friendly.
• Graham (8/5): - A good quality hotel for a family of four. Once the three beds were set up there isn't much room to move around, but if you're only sleeping there it's fine. Comfortable beds and great air-conditioning made it very comfortable room to sleep. The only complaint I would have is that the shower failed to drain properly so after a short shower you were standing in your dirty water to above your feet, and certain parts of the room clearly hadn't been cleaned or dusted.
• Kyoko (8/5): - staffs, food, beds, Internet, transportation, all good. next time if we have a chance, choose this hotel again. Thank you very much!
• jeanpierredF6143TH (10/5): Perfect for activities or stay in North London. - Perfect reception and services. Special thanks to Ilenur & Amar for their kindness. Very good value for money, with car park, and Hendon subway station 2 steps away.
• NorthStar41320265671 (6/5): Weekend away - Good value for money on advance purchase; but rooms, lift and corridors are looking tired and worn out. Car park had at least a couple of vehicles that looked they had been abandoned there, and it seemed to be at near-full capacity. Room relatively basic: no facial tissues, and only supplied with one towel despite booked double occupancy, though to be fair, additional towels and instant beverages were easily available at reception. Comfortable bed was a redeeming feature. No complaints about staff helpfulness and friendless, at all. We didn't have any food, so can't comment on that.
• Claudio (10/5): - Ottima struttura, ottimo rapporto qualità prezzo. Pulito, si mangia molto bene, silenzioso, personale molto gentile, vicino a negozi, ristoranti e metro.
• Rita (6/5): - Everything was good except for a female staff member that was at the front desk upon my arrival, she was rude, unpleasant and condescending.
• Gro Irene (8/5): - Greit beliggenhet , kun 4 min å gå til stasjonen. Gode rom, god frokost. Minuset var at de ansatte var ikke så veldig hyggelige og behjelpelig.
• Wendy (8/5): - Een hotel met een goede prijs-kwaliteitverhouding. Een lekker ontbijt buffet, goede bedden, fijne douche. En ook erg goed geïsoleerde kamers. Het personeel is erg vriendelijk.
• Rocio (8/5): - The hotel is in a very good localization for underground connections and it has a lot of restaurants oppen until 23h.
• Rudi (6/5): - Gamle rom og ganger, lukter litt rart i restaurant. Arcondition fungerer dårlig og hotelet står på en toggjennomgang. Alt i alt litt som forventet til prisen, nærhet til undergrund trekker opp
• Jukka (10/5): - Kind and helpful personnel, effcient AC
• TWILA MAE (6/5): - Short walk to the tube station. This property is not airconditioned. So the room was hot even in the nights. I had to open the windows, however, the noise from some type of equipment from the outside limited the ability to have a good night sleep. Plus, the District line runs above ground right outside of the hotel at the Earl's Court station. This is a very frequent train. The only saving grace it that is stops running about 1:00pm.
• Jasper (10/5): - Staff were very nice and attentive. Breakfast always cooked fresh. Location is very connected. Only negative is if your room is on the annex, it is a maze getting to it.
• lucyanne240 (6/5): Decent room, good location for Wembley - Good location for getting to Wembley, about 3 mins walk from bus stop and then 20 mins or so on the bus. Check in took a lot longer than expected, as both self check in machines were down, so we had to wait around 40 mins. The room was fairly clean, and the bed was comfy. Parking was rubbish, we got there just before check in time and luckily got a space. However, all spaces were so ridiculously tight, if you car is any bigger than average you would never be able to get in. You also cannot pre book, and it’s £13 even with the hotels discount. It did look like there could be some parking on the street if needed though. Overall, decent hotel for a night!
• tatiana (2/5): - Worst experience of my life. We arrived early, and were immediately told to come back later because “you’re here too early and we are booked”. Not hello, not welcome to Premier Inn, but “come back later”. Elizabeth the receptionist was absolutely rude and unhelpful, finally begrudgingly offering luggage tags for us to store our luggage while we waited. If you are a glutton for punishment and enjoy having your calls unanswered (much less picked up), then this might be the place for you! The only thing this place is “premier” in, is hostility.
• Ira (10/5): - Sehr gute Lage. Top Frühstücksbuffet. Ruhige Zimmer.
• M (6/5): - Certainly! Here’s a respectful but honest hotel review that highlights your experience: ⸻ ★☆☆☆☆ My stay at this hotel was disappointing. When I arrived, the receptionist had difficulty explaining the details of my Expedia booking clearly, and her tone came across as frustrated, which made the check-in process feel uncomfortable. On top of that, the hotel had recently changed the keypads, and our key didn’t work — we had to go back to the front desk three separate times to get it resolved. This was frustrating and inconvenient, especially after a long day of travel. I hope the hotel improves both staff communication and the reliability of their key system
• Gunnar (8/5): - Das Hotel ist etwas in die Jahre gekommen. Dafür ist die Lage wirklich prima. Das Preis-Leistungsverhältnis stimmt.
• Leonie (6/5): - Prima hotel, dichtbij Earls Court station en goede uitvalsbasis om de stad te verkennen. Ontbijt was prima. Familiekamer kan wel een opknapbeurt gebruiken. Echt heel schoon vonden wij het niet.
• Vincenzo (8/5): - Hotel in una posizione eccezionale perchè vicino alla metro di Earl’s Court, zona magnifica e tranquilla, colazione abbastanza soddisfacente, personale cordiale e disponibile, unica pecca l’hotel è un pò datato e la pulizia non è accurata e giornaliera.
• Sanaa (8/5): - Hotellet överlag var bra. Lugnt och rent var det det. Personalen var bemötande. Frukosten hade inte många val jämfört med hotellen i Sverige men det var ändå okej
• Sabrina (10/5): - Alles super. Lage toll. Zimmer sauber. Mitarbeiter alle nett

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