Premier Inn London Hammersmith - Ravenscourt Park
Location: 255 King Street,Hammersmith,London, London, GB
Star Rating: 7.4 Stars
Property Type: Hotels
About this Property
Experience the vibrant energy of London at Premier Inn London Hammersmith, where stunning river views meet unbeatable convenience.
Unmatched Location
Just a tube ride away, explore London’s iconic attractions, from Hyde Park to the bustling shops on Oxford Street. With direct links via the District Line, you're never far from adventure.
Exceptional Comfort
Relax in our peaceful rooms designed for ultimate comfort. Each accommodation is a cozy retreat, ensuring you wake up refreshed and ready for your next adventure in the capital.
Delectable Dining
Savor delightful meals at our on-site restaurant, where you can enjoy a taste of local flavors and international cuisine, perfect for unwinding after a day of exploration.
Book your stay now for a perfect blend of relaxation and excitement at Premier Inn London Hammersmith!
Important Information
Very ltd parking - first come first served - managed by YourParkingSpace, 21 spaces, including 3 disabled bays. Cost: 18 GBP for 24 hours. Pay on exit. No height restriction. Parking in local area is restricted with limited alternatives.
A315, towards Hammersmith. Hotel is situated on the right.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
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Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- Mad-Maz999 (6/5): Needs a refurbishment - Average at best. Ideal location from the Tube. Room was dated and scruffy. Bathroom was damaged and also the furniture. Windows were mouldy so couldn't see the "view" Staff pleasant and helpful. Dingy restaurant but ok if you needed food. Help yourself to coffee and milk for the room. Beds and towels clean. Toiletries felt watered down and not very good. Expensive price for what you got. Only stayed one night but never again. Should have asked for another room but they looked all the same. Lots of nice cafés (if you can get in as full of mummies on their laptops, there are 2 schools next to the hotel so a bit of noisy) and the very good pub the hammersmith belle which was excellent and a supermarket all within walking distance.
- Coastal52038620107 (10/5): Maria was great - Maria was the epitome of great customer service - thoughtful, responsive and personable. She went above and beyond to accommodate me on my visit and made me feel at home. Lovely vibe here
- SomersetBudgies (10/5): Birthday weekend - Absolutely fantastic time. Stayed with my daughter for her birthday as we were going to the O2 to watch Hans Zimmer. Staff were friendly especially Kiran. He couldn’t do enough for us, even organised a birthday surprise for my daughter’s birthday. So good we are going to go back in April next year. Kiran you are a star .
- francispf2023 (10/5): Top fan of the Premier Inn Hyde Hotel London - Spent 4 nights at this hotel and I cannot speak highly enough about the experience.
The staff were amazing, friendly, helpful, and efficient.
The place was clean, warm and welcoming from the start.
The food and drinks were excellent and reasonably priced.
This is a great place to stay, and I would highly recommend it.
- michaelfY3994HY (4/5): Cheap hotel that feels like a hostel - This is a fairly cheap option but feels more like a hostel than a hotel.
The mattresses are comfy but the pillows are very thin.
There are no dedicated reception staff, you check in via QR code and have to use a buzzer system if you need to contact any staff member.
You can store bags after check out and the system for this was very efficient.
The bathroom in the room had a dirty floor. We couldn't ask for it to be cleaned due to arriving late with young children. Toilet paper even in your room is dispensed in individual sheets like a public toilet. The toilet in the lobby was dirty and had no soap. The kids contracted their first diarrhoea bug on this trip and I wouldn't be surprised if it was from this hotel!
There are no facilities for fridges in the family rooms, which was very inconvenient with young children with allergies. Staff stated they can store some eg milk for you but this is obviously not convenient for early morning / middle of the night / juggling young children.
Staff were not very friendly.
- N8tasha (2/5): Terrible - So booked a family room, arrived ,from outside thought it was very dated but didnt worry as inside i have found all premier inns appear the same. Checks in great no problems the guy was nice. Goes to our room 308 first thing can smell like stale cigarettes an very old musty smell. Everything seemed old. It was cold so we put the heating on which didnt appear to work so asked at reception they gave the smallest little radiator to use which did nothing to help. Room just didnt feel clean. The bathroom, now this was another level weird marks all over the bath and shower curtain had seen better days didnt want to touch it. The shower was luke warm no hot water and also didnt have any shampoo normally have a shampoo and shower gel. It just wasnt for
Us we didnt feel nice being there so we packed up and complained downstairs who wouldnt refund us and told us we had to ring head office on the monday. It was friday night. So we had to go into more funds to book another hotel which was more suitable for us and our child. We have stayed in many premier inns but this one needs rippin out and revamping big style has put me off staying at premier inn now. Also had to wait 10 days for refund to go into my account but its funny how its taken within seconds.
- NL606 (8/5): Good value and location, nice staff - Good location, nice staff, near shops and restaurants. Needs a little renovation, but good value.
There is no way to contact the reception by phone; when you try, you end up at a central virtual reception, which is utterly useless.
- 281ionelb (8/5): Very nice experience! - Everything was nice except that the furniture was old! Lady Maria was very nice, kind and helpfull! She gave us some advices for the objects to visit.
- yvonnejW7750KL (10/5): Exceptional Service Great Location Lovely comfortable Room - Great location near centre of Greenwich and near train station. Lovely comfortable spotlessly clean room. Very comfortable bed. Customer service was exceptional - I had a problem and they went above and beyond to help me.
- ChipoftheOldBlok (10/5): A safe and convenient location - I am no stranger to the Premier Inn Ravenscourt Park, Kings Street, Hammersmith, London. I have stayed there over many years when I visit the Consultant responsible for my Varicose Vein treatment since 2017. The staff at the Premier Inn are always considerate, polite and helpful. Recently I have managed to stay in an Accessible Room thanks to the kind staff, as getting in and out of a conventional bath is no longer easy at my age.
The room is ideal as it includes many safety features.
- 960jeanetteh (10/5): Brilliant location - The staff were friendly and helpful,the hotel was spotless.great location , not far from the shops Will be returning next year.
- kevincL2492UH (10/5): Excellent - Adiha at the bar was very helpful absolutely lovely person, conversation we had was brilliant, can’t wait to come back here
- Seabdh5 (10/5): Premier inn premier view - Excellent location
Good value with a free breakfast from offer
Special mention to Valerie who checked us in changed our room to a top floor to give us a view of london.
- nathanbM3775RX (10/5): Midweek break - Great location for links to central London staff were friendly and helpful… Maria is the definition of working for the team .. in my view she is an excellent employee for premier inn and they should give her a pay rise for how helpful she is to the customers… customers want this level of service….
My tip would be book the accommodation earlier for a better price… 👍
- 942gabriellah (4/5): I will not return. - The room was filthy. There were white finger prints all over the shower, the sides hadn't been wiped down and the floor was definitely not hoovered. I expect a certain standard from Premier inn and this did not meet the mark. We arrived late, after 10pm, so I did not feel comfortable asking for it to be cleaned. Food choices in the morning were limited (we ate at 7:30am) so that was also dissapointing. The staff were kind, so I have marked up for that. Car parking is very very limited and expensive.
- 491jayeshj (4/5): Suggested improvements - We only had one towel, and there was no obvious way to contact the reception other than walking to the reception!
I have suggested improvements, now ots upto the management.
- cunnijo (10/5): Recent stay at Premier Inn (Ravenscourt Park, Hammersmith) - Staff very helpful. Room was neat and tidy and was cleaned each time I requested it. Very conveniently located close with good transport links for Heathrow and city. Excellent breakfast choices with all you can eat available.
Would like to see some Premier Plus rooms at this location, as they are the 2 other Premier Inn's in the area. Otherwise highly recommend.
- Chloec822678 (10/5): Fantastic Stay - I had a wonderful experience at this hotel. The team were incredibly friendly, offering a warm welcome and helpful local information. The room was spotless and very comfortable. The location is perfect for exploring London, with easy access to great days out. I would highly recommend this hotel to anyone visiting the city!
- CAR71 (8/5): Good premier inn. - Good location, not far from Greenwich centre. Car Park underneath hotel shared with hotel next door, book it in advance. Nice breakfast. Helpful staff. Clean room which had everything you needed . Comfortable bed & good that this premier inn had the option to have twin beds rather than a double bed & a sofa bed because the sofa bed isn't comfortable(so we avoid premier inns then). Would stay there again if in area.
- emmarX4860IJ (10/5): Fabulous - can't fault it. - Fabulous - can't fault it. Easy check in/out (no faffing about at the desk like at some places....), very clean, good value, wifi worked immediately, comfortable bed, VERY quiet, TV did not need a PhD in physics to turn on. No hairdryer hunt (through 10 different drawers/wardrobe...) needed, as it was in plain sight in front of a mirror. They get the basics right - good bed, quiet, clean, fast to get straight into room on arrival - very impressed. Will definitely do Premier Inn again.
- susannew578 (8/5): Great value and nice hotel - Stayed here with a friend and two teenagers, we booked a 4rooms bedroom. Big and well cleaned rooms and with air conditioning.
We did not try the breakfast, but had our morning coffee served down in the lobby. The hotel is located near Hammersmith center.
We are very happy with our stay at this premier inn hotel.
Thank you Maria for excellent service and for the warm welcome everyday!
- J6077NPjohnd (6/5): Parking fine - Our actual stay was fine. Good location and clean comfortable room however having paid for parking I have received a fine from the parking company. I have tried to call the hotel all day for help but nobody answers the phone. This has spoiled the stay and got me doubting the validity of the parking
- Journey00229445532 (10/5): Very kind staff and lovely service - I had requested for early check in, and Maria was super kind and sweet to help me out on this. Didn’t have to wait at all.
Lovely staff and service!
- 222matsf (10/5): Should be the no.1 choice on visiting London - Excellent service. Nikolaj gave us early check in for free. Nice and clean. Good deal on combined dinner and breakfast offer. Why choose central London for a stay.
- dewgali (10/5): Great experience - María was really helpful and nice during our stay. We had a great time, she made us feel very welcomed.
The room was clean and the area good.
- Hieumongous (10/5): Amazing!! Highly recommend!! - I visited a few times for breakfast and Sam, Maria and Phi (who works behind the kitchen) were always so friendly and welcoming. I would get the english buffet breakfast to go and they would really pack in the container. I would always walk away with a big smile and full tummy. Hope to be back again soon to visit!!
- 421violaa (8/5): okay - they were kind, everything was okay!! nothing was broken and they were fine, maybe I will come again. ajajajjajajajajaah
- michellemV8966KN (10/5): Perfect for people going to the 02 - A brilliant hotel, great location,near the train station, 10 mins from the 02 arenaby car. Warm and friendly staff. Quiet area with a few restaurants close by.
- carolinelL3799VO (10/5): Lovely Hotel & Superb Staff - The rooms at this hotel are lovely - clean, spacious, good temperature, and all the facilities you could want (tea, coffee, kettle, glasses, TV etc.) The breakfast is also fantastic with far more vegan options than any other hotel chain and the quality of ingredients top notch.
Special mention must also go to the reception staff who are friendly, helpful, and go out of their way to assist. Our train was several hours after we checked out and the staff were kind enough to house our luggage for us whilst we enjoyed a lovely last lunch in Greenwich.
This may be listed as a budget hotel, but the service, rooms, food, and atmosphere are anything but. This is our third time staying at this hotel and they never disappoint - highly recommended!
- atirolaa (10/5): Would Come Back - Oliwia greeted us with such professionalism and warmth. The check-in process couldn’t have been smoother she made everything feel effortless.
- camilladC4915UF (10/5): Comfortable Stay and Helpful Staff - I stayed for one night and had a really positive experience. Check-in was quick and easy. Valerie on reception was lovely, friendly and genuinely welcoming. She made everything feel relaxed from the moment I arrived.
The room was clean, comfortable and had everything I needed for a good night’s sleep. Bed was really comfy, shower was hot with good pressure, and the hotel was quiet in the evening which I appreciated. Breakfast in the morning was also decent with plenty of choice.
Overall, simple, clean, comfortable and great service. Would happily stay again. Thanks Valerie for making the check-in so smooth!
- Dreamer696657 (10/5): one of the best premiere inns - Excellent family room. very smart premiere inn - surprisingly good. Would come again. Good location and spacious room with beds for everyone in the family room - there are 4 of us.
- kevelliot (10/5): Probably one of the best stays. Adina was so amazingly helpful. - Probably one of the best stays over all the years. The help and assistance from Adina and her staff was first class and changed a very negative week into a very positive wow week.
Many thanks Adina.
- DayTrip23731129559 (4/5): Extremely dirty and disgusting. - The Staff were friendly and very nice. The walls were extremely thin and on the first night I heard people. Our Bathroom stunk of mouldy curry and I sprayed many times but did not clear. The location was good and it had a Tesco very close and also the Ravens Court Tube line near by too. Our view was good. It was very out dated and on the second night at about 8 out key card to our room stopped working
- zoebS8476TS (10/5): A warm and friendly visit - Had a lovely experience staying at Premier Inn Greenwich for 3 nights. I received a friendly and helpful welcome, being able to check in early and leave my luggage.
The room was very comfortable, clean, quiet and warm with a great power shower.
A view of Deptford Creek and historic flour mill offered some amazing bird watching opportunities, saw a white eagret and even a king fisher amongst the usual water birds!
The breakfast selection was fab with a cooked breakfast and vegan options too.
Staff were friendly and helpful throughout my visit.
I'll definitely stay there again as it was conveniently located for bus, rail and walking to Greenwich town centre and other areas of London :)
- robertmR6408BX (10/5): Great for gigs at the o2 - Me and a friend booked a room here to attend a gig at the o2, it's close enough for a 30 minute walk or short taxi ride.
There are also two close DLR stations for easy access to public transport.
It was good value for money including breakfast, which was greatly received after a heavy night, the room was clean, big enough for two, and the bathroom was a good size too.
When we arrived we found check in easy with Nico's help, he was super friendly and very helpful.
I would certainly stay again.
- P3731XXneilc (10/5): Very helpful staff - Staying here at Greenwich Premier Inn for four nights.We arrived early and were greeted by a very friendly chap called Nico. He allowed us to check in early which we really appreciated. Rooms very clean and spacious. Very happy 😊
- Wanderer37039992237 (10/5): NFL stay - P absolute great stay, stuff friendly ,funny, gave plenty of information what was needed
Breakfast had loads of options, hot food was hot ,
- 46lyns (2/5): Lovely room, nice breakfast but terrible customer service when raising a complaint. Won't stay again. - Lovely room. During the night, the fire alarm went off intermittently for half an hour at 2 o'clock am. We were not given an information about leaving the hotel or staying in the rooms. We were told that as we didn't sleep we wpuld receive a full refund by the manager. We were also charged for staying at a Premier Inn in another area if London, money left our bank. We ere told to email the Complaints email address, we did and they said they had no record of the 2nd payment, even though I attached the invoice we had been emailed. Now we are told we will not get a refund for the room we supposedly slept in. Terrible customer service. Will not stay here again.
- TD-Manchester (6/5): Poor service. Limited bar service. - Very busy. Poor service. Just close bar no warning. Won’t allow residents a drink later in (eg 11pm) in bar. Unpleasant noisy noise experience overall.
- moirab2016 (2/5): Smelly - I stayed in a room which smelt so bad, i opened the window while I left hoping it would be gone but it was still there when I got back. I tried to find someone at the lobby to complain by nobody was there.
- kiddy60 (4/5): Hendon v Glasgow - The rooms that we used in this Premier Inn, are nothing like the photo shown for this PI and bear absolutely no resemblance to any Lenny Henry adverts on TV - to say this PI is tired is an understatement and the price charged, as Coldplay were in town, was astronomical !
I attended a Deacon Blue concert in Glasgow last weekend and the Buchanan Galleries PI was palatial 7 stars in comparison and a quarter of the price.....something not quite right with charging policy !
- nickbestwick (4/5): Disappointment, give a miss for a few months.. - Simple: Staff attitude, warmth and guest service at Check-in and Breakfast was 2*. No.welcome, read room number out aloud.at.rception, no details,.and took over five mins to find me.a.bedroom.
At breakfast, I provided my.room.number, but a brief wave of a hand, that was my welcome and instruction from the person at the podium. He was clearly covering for a.late running colleague, so will give benefit of doubt - given that he checked me in the night before. Even when said colleague arrived for shift, no effort was displayed in achieving her job description. Apart from being present.
Th room was lacking warmth in appearance and care. It was a double bed not kingsize. No major issue for one. But couple beware. Unless on honeymoon or it's your birthday, check when entering your room.if.you are used to and expecting a king sized offering. There was no welcome info in room,.no QR codes or info on the TV about meal times. When I asked at 2255 for a soft drink at the bar, I was told.it was closed and had to turn to.vending machine instead.
It was the simple things that really were missing at this place:
Unclear direction to the car park.
No rear entrance from car.park to hotel
Missing A4 poster holder/s in loft (clearly broken, removed and not replaced)
Check in taking too.long and no additional info provided,.like 'welcome' or 'lifts behind you,"
Soft seating in reception area looked as though it has been dumped to store rather than used.
The room was unwelcoming, and had a very strong smell of fake.air freshener from the air chill fan to headache level.
Still has the "office toilet roll dispenser, because you might nick a loo roll" holder.
Having worked in HR, the staff morale and attitude i would akin to being told you are part of a 'reorganisation that may.mean the loss of your job.... Because that it they way they actied. Whitbread.over all make significant profits. So doubt it is that. .
However as someone that stays in excess of 60+ nights a year in hotels, I will give PInn a miss for the next couple.of months while they sort themselves out. As.for this PI,.bottom.20% of all, I say.
- Danielle (8/5): - Convenient area.
- DavidW7344 (8/5): Nice place - Nice hotel, staff friendly and rooms were great, breakfast was good alot of choice.
Would stay again, shower was excellent, not much noise at night
- bpdave (4/5): Premier Inn Hendon - avoid - I had read the bad reviews about this place and was prepared but reading about it and actually experiencing it are two different things.
We stayed at the Premier Inn Hendon for one night as we had an event 5 minutes drive. The proximity was the only positive of the hotel.
The drive to the entrance does not belong to the hotel. It is for the gym next door. This makes dropping off people and luggage difficult.
The parking is difficult. One has to maneuver around pillars to get to the carpark that is potholed and the spaces are tight. A short walk to the entrance. Thankfully it was not raining.
The lift was in need of some serious TLC. The lift floor was dirty.
The corridors were in poor shape.
Checking receptionist was pleasant.
The bedroom was smaller than other Premier Inn hotel bedrooms.
The bed was comfortable. Shower was good.
We had requested an early breakfast as need to get away early.
We had a continental breakfast at 6:40am. It was good.
- Thomas N. (6/5): - Rooms were very run-down. Door keys stopped working constantly. AirCon made funny noises, and the room smelled stale. Breakfast was good with a nice selection. Staff was super friendly.
- wayne (10/5): - Clean room staff was excellent. Mr.Shalin was superb. Two thumbs up for him. Good staff.
- RobH835 (8/5): Premier Plus - We stayed at Greenwich for 3 days due to going to see a concert and sight seeing, the room itself was spacious as was the bathroom, the only thing that let the stay down was the mattress, it felt hard and lumpy. There was a card on the desk saying that new mattresses are being fitted around the country but ours wasn't one of them, this caused both my wife and i to return home with bad backs.
Also i think the premier plus rooms should have a kingsize mattress, a double bed nowadays feels a bit cramped, my wife and i are normal sized but felt we were fighting for space, there is enough room in the bedroom to facilitate a kingsize bed, you do get a nespresso coffee machine in the room and a fridge iron, hairdrier and ironing board so the room is well stocked for you.
The staff were lovely and helpful, the food was good when we ate in the restaurant, so apart from the bed the hotel is great.
- V804ASkevinm (10/5): Lovely - 5 min walk from train station, 20 minutes from the cutty sark. Very clean room, very comfortable bed, good breakfast and nice staff
- Y8995SZjaket (10/5): Reliable as ever - Came to London for a weekend in order to visit a Watch Party for an esports event. Was reliable as ever and had two really nice nights sleep.
I had two breakfasts and also a dinner at their restaurant on the Saturday night. All times staff were attentive and the food was great when my travel related appetite loss I always get didn't affect me - haha.
Check in was easy using the self service till. I can't confirm whether you can check out using self service or not as a gentleman staff member who was also assisting with breakfast did that for me. He asked me whether I enjoyed my stay and I left to explore London before heading home
*Note - this review is almost a year after my visit, I'm very forgetful
- Giovanni (10/5): - Colazione abbondante e personale gentile e disponibile.
- L9208SScarolined (8/5): I've stayed in worst - This is a Premier Inn and should be judged as such.
It is tired and could do with a good clean and refurbishment. It is, however, not the worst I have stayed in.
The bed was very comfortable.
Location is great for the RAF Museum and for getting into London.
- vikit270 (10/5): Pleasant stay - I stayed 3 nights on a business trip. Whilst the hotel itself is fairly basic the location was perfect.
Amenities within walking distance, easy access to public transport.
The Afghan cafe next door to the hotel was a solid 10/10.
The staff were extremely helpful and accommodating, particularly the reception staff. Nothing was too much for the ladies on the front desk during my stay.
- Lisa (8/5): - Small rooms but that was all I needed. Staff was very friendly and helpful with my questions. Hammersmith tube station is a 15 min walk and there's indoor shopping with 2 grocery stores on the way plus plenty of other small restaurants in walking distance. Ravenscourt Park is right across the street. Everything you need at a good price.
- Claudio (8/5): - Il quartiere offre molto, la struttura è datata e la moquette e qualche accessorio rispecchiano il tempo passato. Pulizia su richiesta. Nel complesso comunque giudizio positivo.
- S3338QDrichard (2/5): Urgent need of inspection and deep clean - I genuinely don’t understand how this hotel occasionally receives five-star reviews—unless they’re based solely on staff friendliness, because the environment itself is anything but five-star.
From the moment you step inside, you’re hit with the thick, lingering smell of cooking fat—not just in the canteen, but inexplicably wafting through reception. The corridors reek of must and neglect, and the floors are so sticky you feel like you’re walking across a pub carpet after closing time. It’s not just unpleasant—it’s unhygienic.
The images speak for themselves: damage across the property, from battered baseboards to grubby tiles and questionable fixtures. The elevator panel looks like a DIY accessibility retrofit held together with tape. The bathroom shows signs of wear and minimal upkeep. And the carpets? A visual metaphor for the overall state—tired, stained, and in desperate need of replacement.
There’s a total lack of cleaning throughout. Dust, grime, and signs of long-term neglect are everywhere. it’s a health and safety concern.
Unless standards improve dramatically, this hotel needs more than a deep clean—it needs a full audit.
- 19kimberleys (6/5): Coldplay stay - The queue was horrendous honestly considering it was a concert night having no self check in screens and one person on check in desk and they queue was 45 mins wait due to so many people waiting to be sorted
- theladyfiona (2/5): Terrible - Booked in advance because we was going to Wembley that evening we booked in. We had to join a queue to check in & we waited in the queue for 55 minutes because they had no organisation!! We was panicking because of the time & being late to the concert. Absolutely awful time. Room was mediocre, it definitely hadn't been vacuumed, there was bits all over the carpet. Bathroom needs a makeover, well the whole room & hotel needs a make over. I had continental breakfast which was disappointing, not a great deal of fruit. Daughter had full English breakfast which she enjoyed. Staff very nice & friendly. So, would I go there again?.....no way! It was the booking in situation that ruined it. I gave 1 star for friendly staff.
- bmwoodcock (8/5): Good Value for Money - Stayed during a busy time and this hotel was chosen due to being a short drive from Wembley Stadium. Arrived early and was pleased to find that we could check in early and get settled in, albeit at a cost but we were grateful nevertheless.
The room was standard, a little tired in places but comfortable and good value for money. Breakfast was very good. Overall a nice stay
- 669willt (2/5): Poor service, wont be back - A run down hotel.witb poor service. We stayed for 4 nights. After the first night, we asked for a room service, only to be told there werent enough staff on. After the second, we asked again. They told us it would be done, but we knew the staff werent listening, and sure enough, it wasnt done. We payed a lot of money and thought the hotel was poor value for money Breakfast wasnt really good enough either for the price. Overall a very poor hotel.
- CatrinP_13 (10/5): Great location and friendly staff - One night stay for our group and we had a great experience. We hoped for an early check-in but had to wait - which was absolutely fine. Great little Weatherspoons nearby so we waited there for our rooms to become available. Rooms were comfortable and clean with all the amenities you’d expect. We didn’t have breakfast but it seemed great value for money. A comfortable stay within walking distance to tube and conveniently located to Wembley.
- U5445NCjohns (10/5): Ideal for family occasions - When we have a family occasion with our last remaining relatives in north London, this hotel is ideally placed for us. Our total party occupy at least five rooms. We are able to get together in comfort and the whole experience enhances our stay. Staff were accommodating and friendly.
- jeanpierredF6143TH (10/5): Perfect for activities or stay in North London. - Perfect reception and services.
Special thanks to Ilenur & Amar for their kindness.
Very good value for money, with car park, and Hendon subway station 2 steps away.
- John (10/5): - Clean, quiet, and comfortable rooms. The bed was great. A short 2 minute walk to the Underground. Lots of great restaurant options within walking distance. Affordable prices.
- NorthStar41320265671 (6/5): Weekend away - Good value for money on advance purchase; but rooms, lift and corridors are looking tired and worn out. Car park had at least a couple of vehicles that looked they had been abandoned there, and it seemed to be at near-full capacity. Room relatively basic: no facial tissues, and only supplied with one towel despite booked double occupancy, though to be fair, additional towels and instant beverages were easily available at reception. Comfortable bed was a redeeming feature. No complaints about staff helpfulness and friendless, at all. We didn't have any food, so can't comment on that.
- Erik (8/5): - The only thing was that you can't open any Windows for fresh air
- Andy (4/5): - Bathroom was disgusting
Air conditioner hardly worked
- lucyanne240 (6/5): Decent room, good location for Wembley - Good location for getting to Wembley, about 3 mins walk from bus stop and then 20 mins or so on the bus.
Check in took a lot longer than expected, as both self check in machines were down, so we had to wait around 40 mins.
The room was fairly clean, and the bed was comfy.
Parking was rubbish, we got there just before check in time and luckily got a space. However, all spaces were so ridiculously tight, if you car is any bigger than average you would never be able to get in. You also cannot pre book, and it’s £13 even with the hotels discount. It did look like there could be some parking on the street if needed though.
Overall, decent hotel for a night!
- HIDEHIKO (8/5): - バス停やレイブンスコートパーク駅に近く至便。朝食が美味しく、ホテル目の前にある公園に癒される。ホテルフロント前のスペースに椅子が3つあるだけなので、人との待ち合わせには苦慮する。スタッフが明るく気持ちよく滞在できた。
- Bianca maria (6/5): - Per quanto abbiamo pagato e per la media di prezzo a Londra va bene ma il bagno della stanza era davvero brutto
- Clinton (2/5): - Very old and run down
- Jane (4/5): - We booked with expedia but at check in they demanded we pay again and were unfriendly and unapologetic when they discovered their mistake.
they discovered we,d
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