Premier Inn Douglas - Isle Of Man

Location: Douglas, IM1 2PA, Douglas, IM

Star Rating: N/A Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Rooms Available

• Double Room

  1 King Bed

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

• Family Triple Room

  1 Double Bed and 1 Twin Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

• Superior Double Room

  1 King Bed

  216 sq feet

  
  

  Food & Drink - Mini-fridge, coffee/tea maker, and free bottled water

  Bathroom - Private bathroom and shower

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Private bathroom
  • Bottle of water
  • No rollaway/extra beds
  • No cribs (infant beds)

• Standard Double Room

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

• Standard Double Room, Accessible Bathtub

  1 Double Bed

  216 sq feet

  
  

  Bathroom - Private bathroom and shower/tub combination

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Wheelchair accessible
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Low-height counters/sink
  • Bathtub grab bar
  • Bathroom emergency pull cord
  • Vibrating pillow alarm

• Family Quadruple Room

  1 Double Bed and 2 Twin Beds

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

Guest Reviews

• markcR2552QB (4/5): Disappointed - No reception , as such , which leaves you arriving and waiting for someone to appear . Cheap and cheerful , as long as you have no expectations.
• carolgT2075KD (4/5): Very tired hotel - Good location that was the only good thing about our stay the hotels cleanliness in all areas is very poor it is very run down in need of some paintwork down throughout the whole place. Only getting 1 teabag and 1 sachet of coffee each day is very poor for the prices being charged. Also having to let them know if you are needing your room cleaned or not is ridiculous. And the bar closing to residents at 10.30Pm on a friday and saturday night is very poor.
• pauldF7461OP (10/5): Excellent option when visiting Inverness - Really friendly welcome and check in. We had a Premier Plus room which was excellent - nice view and a very good waterfall shower.
• alantZ8133LD (8/5): Relaxing Inverness - A very central location with shopping nearby and easy walking distance to both bus and train stations. Lovely walking routes on the doorstep for the more active. Welcoming staff. The room was comfortable and clean. We had both breakfast and dinner during our stay. The evening meal was surprisingly very nice with the combination price for breakfast and dinner making it very good value for money. Our favourite place to stay when we visit Inverness. We will be back.
• E159YCmaureenb (10/5): Like home from home - Once again had a nice relaxing couple of days/nights at the Premier Inn in Inverness, very friendly and helpful staff, a 10 minute walk away from both bus and train stations and the shops
• billybothwell68 (10/5): The Best Premier Inn - The perfect location right on the River Ness . In the middle of the city centre . Always a warm friendly highland welcome . Excellent rooms , we get premier plus for the little extras ; fridge, WiFi, views of The Ness . Breakfast is always good , warm and never ending . Already booked for February visit , can’t wait to return .
• sam220780 (10/5): Superior comfort and cleanliness - Fantastic value, superior comfort, and fantastically clean. All staff were friendly and efficient. I have to say though the comfort was outstanding, I’ve not slept like I did here in years, a blissful sleep, so much so I want to purchase a premier inn mattresses but sadly can’t afford it. The hotel is situated next to a kfc drive thru and my room was right next to this but once those curtains were drawn you wouldn’t have known, there was no annoying light creeping in and no noise. Highly recommend.
• f7melx (4/5): find somewhere better - Not a good impression. Dirty freezing cold rooms. Dirty bathroom. meal choices limited - they put this down to lack of staff
• Guest8902022 (10/5): A good Hotel in Douglas - I had a good experience staying here and I had read a few unpleasant reviews so was a bit wary. Room was very clean and quiet with great air conditioning, Nespresso coffee, fridge, comfortable bed and lovely helpful staff. It’s opposite Marks & Spencer’s so if you want a night in you can buy beautiful nibbles from across the road. A stones throw from the sea too. I would definitely recommend this hotel.
• Torchiewood (10/5): great stay in a great hotel - Absolutely brilliant hotel having had only 2 to 3 hours sleep the night before we arrived at the hotel pretty moody and groggy but the assistant Manager was absolutely brilliant. Definitely an asset to the hotel they stay in the hotel was good. All the staff were very friendly and helpful. Everyone excelled at what they did
• Esmeralda7706 (8/5): A central experience - Great location,as uts within walking distance,if the town centre-just scrosd the bridge. Its a self check-in,which im just getting used to. Very poorly staffrd,as a result,of self check-in. Comfortable,clean room/,bed,though the air con wasnt very good. Too warm,though i opened the window,therefore i didnt sleep well. Bathroom needs to have sanitary bags provided. The restaurant was closed,the night i stayed(fortunately i recieved an e-mail to advise). Breakfast area isnt the best organised, and its wayyy overpriced. However,id stay here again,many thanks!
• carolcE4969QM (10/5): Clean, comfortable and welcoming - Great stay hotel was clean and the room comfortable. Shout out to John manager really helpful and went the extra mile I will be staying here again
• beckycooperl (10/5): IOM visit - Nice and friendly hotel, great central location and the rooms were clean and tidy. Bed of course were comfortable as always.
• 944SS (2/5): Beware parking scam - This hotel is in a great location for exploring the city. Room was a decent size. Cleanliness--mediocre. Room looked worn. Parking was challenging to find...another guest helped us. Edited to add: Parking seems to be a scam. As directed by the staff at reception, we paid at the machine in the garage. One month after our trip, we received a charge on our credit card for $65 CAN for a parking violation. Several phone calls to the rental company later, I have now been directed to email (no phone number, of course) the agency that deals with such disputes. I have tried repeatedly to contact the hotel but end up with a busy signal each time. I had read a few reviews about this issue prior to booking this hotel, and should have heeded the advice of those posters :(
• A6215ZYrebeccab (10/5): Autumn stay - We recently stayed here and can honestly say the staff were some of the best we have experienced at a premier inn. Staff were friendly, welcoming and helpful. Only downside was the evening menu is a bit limiting and would benefit from a great choice.
• 844joj (4/5): location was perfect, WiFi and attention to details were poor. - : The location was perfect and the staff were generally pleasant. However, my stay was quite disappointing due to several issues with the room. The room was very cold, and the heating control panel was not working, so I was unable to get any heating throughout my stay. I reported this to the front desk on the second day, but unfortunately nothing was done to resolve it. There was visible mould on the ceiling in multiple areas, which was concerning. The hallway on the second floor also had a strong smell of weeds for the first two days of my stay. Additionally, the room did not seem properly prepared upon arrival. The bed was not made well, there was no toilet paper provided, and the bathroom floor was not clean. The pillows were also of poor quality, which made sleeping uncomfortable. WiFi signal was pretty poor / unable to connect most of the time , so I was unable to work. Overall, while the location and staff were good, the room conditions and lack of response to issues were very disappointing.
• Explore57539228399 (2/5): Unclean and poor facilities - Unfortunately I would not recommend this hotel. The bed was comfortable and there wasn't much noise from outside but that's it for the positives. The rooms cleanliness was awful. This ranged from dust and hair on/in the bed. An unhoovered floor. Spare pillows being covered in dust. The facilities in the room were also sub par. The heating system took a while to kick in. The hot water for the shower took over 5 minutes to start getting warm. The extractor fan didn't work. There were no towels in our room when we arrived. The tea and coffee station hadnt been topped up.
• misswongmerseyside (4/5): Let down by breakfast and lack of fresh air - I have never been to the isle of man before and to start on a positive i thought the island was beautiful, so peaceful and interesting and the people were welcoming. We stayed at the Premier Inn in Douglas which is in an ideal location for town, buses and bars. The nearby buses run regularly and Ramsey is well worth a visit and they are regular for the airport. The main issue I had with the room was the lack of a window to open, it was a sealed unit and air con, i don't want to breath air that's pumped into a room, it was hot and uncomfortable and noisy. The bath had mould round the edge and is so high to step in and out of after a shower, it could be a problem for some people. The breakfast was another issue, it starts at 6.30 and when we got down about 8 it was clear the fried eggs had been there since the start, the yolks were just hard rubber, on the second morning I asked if I could have scrambled, which was given to me in a bowl as it came out of the microwave, no butter or stiring, just a cloth textured rubber heap, the bacon nearly broke my teeth it was that hard but the sausages were nice and there is a good selection of cereals, fruit and yoghurt.The staff were lovely and pleasant but I feel it has been let down by the breakfast and lack of fresh air in the room. I would certainly visit the island again but not in a Premier inn.
• jennybP5870YC (6/5): Good loction bit poor staffing levels. - Hotel set in a great central location. Cleanliness of room and hotel was good. However, staffing levels within this hotel are not acceptable. Rarely is there a member of staff visible when people checking in and even when they do appear they are busy doing other things. Bar area open but no one available to serve customers. Tables slow to be cleared in dining room. Breakfast food slow to be replenished. Asked for room to be cleaned early in the morning and by 5 pm had not beem done. When questioned this was told cleaning staff had now left and that there had been an issue with cleaning. No one now available to do this so our room was not covered along with numerous others on our floor alone. This is such a good location of Premier Inn but if they do not do something re their staffing levels they may well end up seeing the impact!
• christineg357 (10/5): Lovely break - We really enjoyed our 3 night break at this Premier Inn. We had a Premier Plus room which was lovely and peaceful. The road links from here to the Isle of Wight main attractions are good All the staff were very pleasant and helpful. A special thank you to Waqar for all his help and advice, Nothing was too much trouble and he made our stay extra enjoyable. Breakfast was plentiful and delicious. Would definitely recommend.
• Lindyann2013 (6/5): 1 night - Had one night here while attending an event on the island, parking is free and onsite by registering at the desk. Breakfast was usual Premier inn offerings.
• 631graemec (10/5): Trip to see relatives. - We're pleasant and welcoming venue. Staff were very supportive and always happy and talkative. Excellent value for money and good quality.
• Sistah_G (10/5): Location Location Location - Walking distance to the business I needed to attend. The Hotel is your typical hotel room. Very sterile clean, bath w/shower and a very nice breakfast choice. Warm welcome at check in. There is pay parking available in the back of the hotel which was pricey but also convenient. It was impressed at checkin other options for parking & prices elsewhere within walking distance were shared. Location is in the heart of Inverness so very good for walking to dine, drink & see the sights.
• 750saada (10/5): Why cant all customer service be like this experience. - Visiting the Isle for the first time for work. I was apprehensive and stressed out but Waqar at the front desk was extremely helpful and quickly found solutions that made my stay completely stress-free. He went above and beyond to ensure my experience of the hotel as well as the isle was positive and cant thank him enough. Why cant all customer service be like this experience. The hotel was clean, well maintained and I appreciated the service I received. 5 stars. Thank you Waqar
• SamH611 (10/5): Very comfortable stay - Lots of parking available. Friendly staff. Checked in online via the app so once we arrived at reception it was very quick. We had room 117 premier room. Very quiet location. Speedy wifi. Room very clean and well equipped. Would stay again.
• F4634EKchristinem (10/5): Warm welcome - Inverness premier inn a great location by the river. Friendly staff with a warm welcome into a bright environment. A great comfortable room and bed.
• Ronald (10/5): First Time Visit to IOM - Clean room; very helpful staff; excellent continental breakfast.
• Feebee9719 (4/5): Poor. Not the normal premier plus experience. - As a regular resident at Premier Inn's throughout UK for business, I expected to find the usual level of cleanliness & staff efficiency in Inverness. So booked a stay with my daughter. We were utterly disappointed. The whole place felt grubby. Layers of grime and dust on all skirting boards and the stairwell was particularly filthy. Bathroom looked clean, but smelt of stale urine. Other than check in, staff appeared untrained and disinterested in customers. Breakfast was disorganised and lacking. Overall, not what I have experienced at a Premier Inn before. Premier plus it was not!
• Nicola_W_0108 (2/5): Nothing’s premier but the price!! Do not stay here!! - Our experience at this Premier Inn was poor. We paid extra for a ‘Premier Plus’ room, which was anything but!! Only positives were the location, room size and bed comfort. Many of the negatives were as follows: * Toilet paper very thin/poor quality. * Not enough hangers. * No tissues or toilet brush provided, which are normally basic essentials in hotel rooms. * Ultimate WiFi didn’t always work as advertised & standard WiFi very slow. * Windows/outer decking very dirty - extremely poor when we paid extra for a river view, which we then couldn’t enjoy due to how filthy the windows/decking were. * Staff availability - at busy times, there was only one staff member dealing with enquiries which caused delays. Each time we went to Reception, there was nobody on the desk and they did not always respond quickly to the buzzer. For the hefty price tag of our stay, I would expect someone on the main desk at all times. * Poor cleanliness standards - items in room were dusty/dirty (extractor fan, stool). * Stupid rules whereby if you wanted the room serviced, you had to go to Reception to queue up and let them know! This delayed the start to every day of our stay, and was an unnecessary & pointless stipulation. * Housekeeping service was poor. Our bin wasn’t emptied, resulting in lots of food/drink rubbish piling up in the room. We complained to staff at the time, and were told housekeeping were short-staffed! FYI, not my fault! That’s your problem to sort! As the hotel, you know how many guests are staying, and that they expect a housekeeping service included within the price. As paying guests, we spent hundreds of pounds on our stay, and for that we definitely expect someone to pull their finger out and empty the damn bin! Disgusting lack of service and pathetic excuses. Our main issue was the toilet, so it gets its own paragraph. It wouldn’t flush properly and there was clearly a fault with it. We spoke to Reception around 10pm the first evening - a male staff member came up to the room to investigate. He advised we pour water from the kettle into toilet bowl to help it refill and flush - this worked intermittently as a short term solution, but obviously far from ideal. We asked for maintenance to look at this and fix the toilet properly. We were told that maintenance only work 9am to 5pm, so would have to wait until next day. I was very unhappy about this. We were offered to use the toilet in an empty room next door, which was not a proper resolution. Did not want to move rooms due to inconvenience. Spoke to a different staff member the following morning - she misunderstood & thought it was the toilet in the room next to ours which had an issue! When we returned to hotel later in the day, we had to queue at Reception (again!!) to ask if our toilet had been fixed - the staff member was gormless, he had no idea what we were talking about and hadn’t been given any information about our issue. Complete lack of communication, which was very unprofessional and incredibly frustrating. To this day, we still don’t know if our faulty toilet was actually looked at by maintenance or not. It continued to not work properly for duration of our stay, which was disruptive and caused us unnecessary stress. This multitude of issues impacted negatively on our entire stay. We definitely did not get a ‘premier plus’ experience that we had paid a lot for. The price tag to stay here for a few nights was disgusting, and they should be ashamed charging guests that much when basic facilities (toilet!) don’t work properly! We complained when checking out, but didn’t receive a proper apology and got quite a defensive attitude from the staff member (oh I wasn’t here that day so I didn’t know anything about that etc). We contacted Premier Inn directly afterwards, to make a formal complaint. They were not quick at getting back to us; it took the mick that they took a week to respond and even that was just a holding reply. We managed to claim a partial refund, but the price we still paid for our stay was shocking and unacceptable. I will not return to this Premier Inn and wouldn’t recommend it to anyone staying in Inverness!
• kerryc253 (8/5): A good stay - Overall a good stay. Location is great, right near the centre. Staff lovely and friendly. Breakfast was good, lots of choice of fruit, cereals and hot food. Parts of the hotel and rooms are looking really tired. Stayed in a standard double which was a bit drab. It definitely needs a clean and a paint job in some places. Price was great. I would stay there again.
• petervH8861XJ (2/5): Damp and smelly - avoid - Seriously awful Stinks of damp - first room unusable owing to stench. Restaurant has nobody in it but too busy to serve Avoid
• 921cristianoa (10/5): Excellent - The hotel is extremely well located. The rooms are spacious and very comfortable. The shower is great and the bed excellent. What impressed us most was the staff — outstanding service both at check-in and throughout our stay. A special mention to Joss, who went above and beyond to help us with a few issues during check-in, always with genuine kindness and attention.
• zoecJ1099PE (2/5): Poor! - Went for 2 nights on business and chose the Premier Inn for a change from my usual Isle of Man hotel and I won't be staying there again! Aside from no parking whatsoever, my room smelled damp and musty and I couldn't open the window to air it. The bathroom extractor fan didn't work, the shower attachment was broken and there was black, mouldy grout all round the shower enclosure and damp on the ceiling. When I reported the broken extractor the (very lovely) lady member of staff said "oh not another one"! My room was also noisy and I had little sleep after 2am. The first night I was woken by noise outside, around 4 am, sounded like loading at the Marks and Spencer opposite. The 2nd night was around 2am and lots of banging that sounded to be coming from inside the hotel. All in all a really disappointing hotel, and the worst Premier Inn I've stayed in. The staff were lovely and friendly (although the waiter in the evening got my dinner order slightly wrong), but that's the only good thing I can say.
• richardcF1558HG (8/5): Friendly staff - Very friendly staff and excellent food. But the room was smelly and I had noisy neighbours. Luckily I only had a one night stay this time.
• Scott-Celine (10/5): Great wheelchair accessible room - We selected an accessible room, and this is one of the best accessible rooms we have found. The bathroom sink was lower, and there were well-placed grab bars for the toilet and shower. The bed was also lower and easier for the guest in a wheelchair to get in and out of. Plus plenty of room to wheel around I would highly recommend it for anyone seeking a wheelchair-accessible room in Inverness.
• annmarie456 (2/5): Bad - Staff not approachable, room 303 next to dual carriageway. Waitress at breakfast was friendly though and hard working
• ewencrichton (6/5): Average - We had a 4 night stay in September 2025.The hotel was in a great location for us and provided a more than adequate base to explore the island. Our room was satisfactory but the ensuite was badly in need of a makeover- broken shower curtain rail, black mould, etc. As per usual at Premier Inns no room servicing takes place unless requested. We only had one experience of requiring assistance - fresh towels and bin emptying. Sadly this took 4 requests before being actioned . We did not dine in the restaurant. Overall a satisfactory but average stay.
• andyrW1497UP (6/5): Not as good as it look on the photos - The Rooms look nothing like the photos, ours was stale and smelt damp. They was even black mould growing on the skirting board in the bathroom. No opening windows. The staff however were amazing doing an amazing job with only 3 members of staff working from early morning until late at night. Whatever they were paid it wasn’t enough. Georgia the manager was seen to be doing every job in the hotel including lifting very heavy barrels of beer into the bar. Shame on Premier inn for working there staff like work hoses. And a very well done to, Georgia Judy, Thomas, who remained friendly helpful and professional even though they must have been exhausted.
• johncQ9124NA (8/5): Day away - Location good, the family room was a little small and only 2 cups provided for an occupation 4. No glasses provided to clean teeth. Had the meal deal, menu options very poor and not able to change them around. Good point bed comfortable as always and staff friendly.
• FarAway27903048582 (4/5): Very poor food. - We arrived without a booking for a breakfast as a treat for my mum. Very friendly and welcoming staff. Breakfast buffet was cold. We complained so the manager of the restaurant said she’d have our breakfast cooked fresh. All they did was microwave it which ruined it completely. Basically, £30 odd quid wasted. Won’t be going back there again.
• Roving62422127640 (10/5): Katie And Abi were fantastic. - I actually visited on 13/10/24 (wheelchair user) but as I've only just joined TripAdvisor I thought I'd leave a review. I came in on a Sunday afternoon and was served two ladies Katie and Abi, I'm not sure if they are still with the restaurant but they were both really helpful such as opening doors for me and extremely friendly and I never forgot. I would have stayed longer but had to dash home for an emergency and never got back there since but would like to visit again before 2025 is up.
• B1952DLrichardf (6/5): Comfortable and Clean but Terrible WiFi! - The room was clean and tidy (although there was a lingering smell of pipe tobacco in the bathroom which was weird considering the smoke detectors are meant to be very sensitive). The room maybe needed a refresh - for people with USB-charged devices, there are only two ports (one on each side of the bed) and they are low current so devices take twice as long to charge. If there were more charging ports the slow charging wouldn’t be an issue. The Ultimate WiFi is terrible and certainly not worth paying £5 per day for - I recommend buying extra data on your phone rather than wasting your money if you need to as long as you have decent coverage in your room. Fortunately(?) Ultimate WiFi was included in my room fee, but whenever I wanted to use it there was no bandwidth. This hotel DESPERATELY needs upgraded broadband that can provide an acceptable service to everyone, especially those who have paid extra. It makes me very cross that you have to pay for a service you can’t use. Rant over - the staff were lovely, there was plenty of parking and there is a pub just across the car park and even a KFC if that’s your bag. I will definitely book again, because it’s actually good value, but I will ensure I have enough data for my Internet needs!
• clairebS2953VT (4/5): First 2 days, poor - Staff are great, it's what's makes the stay better. If you do book, do not stay in room 501. The smell in the room is disgusting. I had to endure it for 2 nights due to them being at full capacity. Please check where they are putting you before you agree and that room should be condemned. I was moved on my 3rd night which was,an absolute game changer for my stay.
• which_hat (10/5): Great nights sleep in a large and clean room - This is our first stay at a Premier Inn and we were very happy with our room.We paid extra for premiere plus and for breakfast.We had a beautiful view of the river.Breakfast was brilliant for 10 pounds,and the staff were happy and helpful.We got street parking out the front but you can park out the back in the Tesco carpark.
• lcornacchini2016 (6/5): No frills, no view room - Creaky floors, view of concrete wall but clean. Appropriate for quick pit stop to Inverness on our way to island of Skye. Still think more expensive than worth.
• Navigator58937412710 (2/5): Disappointed with the room cleaning - Very disappointed with cleanliness of room. Although it was an upgrade I’m glad it didn’t cost extra as cleaning was atrocious. I’ve never in all my travelling seen a windowsill like it. (I may add that I’ve not stayed in the poorer regions of the world ). The sill was so full of dead and living little black insects and three different types of spiders complete with webs enjoying the feast. My husband was so annoyed and sickened that he cleaned it with baby wipes. With hindsight we should’ve photographed it but being of a certain age we are not so savvy as our family. Not only that the wardrobe was very dusty and don’t think the hangars are ever cleaned. All around the fridge was also very dusty with lumps of dust etc lying around it and very difficult to open. On the plus side the bed was clean and very comfy. The toilet and sink were clean as was the shower. Only the centre of the room seemed to see the mop as the edges were a bit dull. We did report it and received a sympathetic ear but nobody checked up.
• PhilGray (6/5): A 'let-down'. Nothing other than that. Poor! - Chains! McDonalds, KFC, Premier Inn...all chains with the theory that we as customers know in advance what we are buying wherever we are...because it (should be) is in theory, the same. If that is true, then Premier Inn Douglas may have to bid a sad farewell. Dirty bathroom. Shower over the bath that failed to retain the water therein, with it then all over the floor. A carpet in the bedroom that was strangely reminiscent of a well known pub chain carpet. not great. did not look or feel particularly clean. Guests are advised to ask at reception if they wish their room to be cleaned. We did ask. At the third time of asking, we did get the service...at 5.30pm!!! Overall, not the best experience really. The one thing all these places have in common is the willingness and hard work of the staff. The staff are absolutely failed by their employers!
• andycH5895GJ (4/5): Gone Downhill - This was our third visit here whilst visiting relatives on the Island, and unfortunately our last. We booked a mixture of premier plus and standard rooms for our party, but all were looking very tired and in desperate need of refurbishment. There was a huge bleach stain on the corridor carpet on the 5th floor, and the carpet in our room (506) had a muddy stain, which could have been easily cleaned. The sink hadn't been cleaned from the previous occupants, and the fixed shower screen had a lot of mould around it, with one of the silicone seals hanging out of it. Our party stayed 3 nights and despite requesting our rooms being cleaned and fresh towels, this only happened on the final night for one of the three rooms. We ate in the hotel one evening and we have no clue how the two young members of staff calculated our bill. We queried this with the Duty Manager, Maxine, who was very apologetic and agreed we had been overcharged by over £18. She refunded us a couple of breakfasts that we had already prepaid but upon checking my bank at home can see that she actually charged me an additional £21.98 instead of refunding. The staff do work hard and are very nice, but the systems and procedures which have Premier Inn have introduced since our last visit, would mean this hotel isn;t an option for us in the future.
• 649alistairl (8/5): Staff overworked and overstretched but manage to produce the best they could - The hotel was set back away from the sea front on a relatively quiet street. the staff were efficient, hard working and always doing their best, premier inn should be proud of them, however it was obvious at busy times (in the evening) that they were short staffed. The room was quiet, clean and tidy. I know its a first world problem but in four nights stay my room was not serviced, despite a request to the receptionist and housekeeper. I guess the absence of a door hanging notice could be the problem, but washing cups daily in the sink is hardly hygienic. I finally collared a cleaner on the last day and managed to get clean cups! The restaurant and bar was busy and the chef (and waiting staff) worked tirelessly for hours to turn out hot tasty meals, well done to them . The basic wifi was very poor, maybe to encourage us to buy the £5 daily deal! (much better) . I would stay again, but not for four nights.
• paulasZ4081RT (6/5): Ok for one night - First time to isle of man, hotel taxinride from ferry terminal £4.00. Few negatives, not enough staff on hand and when given keys no instruction ie were room was, eating an drinking options and the fact that the bedroom doors were so tough to open! Had a meal in restaurant first night, waited almost an hour and only few people I'm restaurant, food ok, but no check backs or offer of desserts or more drinks. Positives, breakfast very nice lots of options. Mns over road for snacks etc. Bed comfy. Have to mention the following staff members who were great, Ashton, marine and thomas, thomas your a star!!
• heleneE2209DY (10/5): A great stay! - The staff were extremely helpful, and it was a great location: only a short drive to the beach and near to a main road to access other parts of the island. Food was good and there was plenty of free parking. I was definitely glad to have chosen this hotel and not the sea front one. I’m already planning a return trip.
• C4141CVtraceym (10/5): One of the best hotels I’ve stayed :) - Went with my sister and our children (4 in total) we had a conjoined room that was lovely and clean and spacious enough even with three beds, the staff were all really amazing getting us checked in and getting everything we needed ready, we all had breakfast all three mornings and it was beautiful, £20:98 for all six of us and unlimited buffet style fry up with cereals, pastries, toast and drinks all included we will defo always choose the premier inn Douglas next year :)
• lindseysV5112JP (10/5): Hotel Lake very good - Overall a lovely friendly hotel. Staff very good. Parking a godsend Breakfast bit of a wait as staff chatting in the kitchen but food excellent
• W2357QUjustinw (10/5): Superb - Great stay, location and staff with a special mention to Simon (Chef) for going above and beyond in customer service Thank you.
• 17Helen1967 (10/5): Great overall stay. - Check in easy, plenty of parking free - just register your vehicle. Room lovely & clean. Very comfy. Tea & coffee provided in room with extra available in reception. Breakfast good choice, all nice and fresh. Staff friendly & helpful. Overall very happy.
• richardgQ52MH (10/5): Good experience - We recently stayed at the Premier Inn Isle of Wight Sandown (Merrie Gardens). The check in was simple and efficient. Car parking was free, (a major factor in booking), was clean, tidy and safe, with ample car parking spaces too. The corridors, rooms and bathroom, were clean and tidy and didn't look run down and tired, unlike some premier Inns we have visited. The breakfast was one of the best we have experienced at a premier in. Both the cold and hot options were available in smaller amounts, but replenished frequently, rather than having lots of food hanging around and deteriorating. The quality was very good too. A shout out to the host, who's name I think was "Penny" who was very helpful and constantly working hard in the dining area. Also to the Manger and Chefs too. All in all a very nice experience in a safe area.
• F6367BVjaned (10/5): Brilliant hotel - We arrived early and Sarah was very helpful as we had to see family as there had been a death in our family. She was lovely. Friendly staff. Lovely food. We will definitely return
• sarahrO9394UE (10/5): Great stay - Clean, friendly staff and wonderful breakfast. Our second stay here and definitely won't be our last! Thank you to the lovely team! The location is also a perfect base for getting to the rest of the Isle of wight easily with access to two supermarketals, KFC and a pub!
• paultW8393WQ (6/5): Lovely stay - We were surprised to learn that we are no longer permitted to rewarm my son's meals, despite the fact that we had stayed for at least four days and my son is an extremely picky eater. I completely understand that there will be health and safety concerns, but the meals are freshly cooked, intended solely for my son, and stored in a secure container. Every day, I've been driving anywhere to find a public microwave to warm my son's meals, making it difficult to enjoy what was supposed to be a relaxing vacation, as we've always visited the island during the summer. He had been using Premier Inn and bringing my son's food, but this was the first time we were not allowed, and my son nearly starved for a few hours while we looked for a place for him to warm his meals. Hopefully, because this hotel has a reputation for passion, they will consider purchasing the cheapest microwaves available to use for families like us, as some hotels and "pubs" that only serve beers allow guests to use microwaves to rewarm meals even if they are not dining in.
• MoWhittaker (10/5): A wonderful first stay on the Isle of Man - Excellent location. Plenty of parking nearby. All staff were so knowledgeable and accommodating; friendly and efficient. Particularly Maxine; Ashton; Shanice. Nothing was too much trouble for them. A great team and a credit to the company.
• massaci01423 (8/5): A good value hotel in an excellent location. - The location of the hotel is excellent for those with a car. Supermarket and eating places within close walking distance. Staff were all very approachable and friendly. Room was fine with a comfortable bed. Bathroom was a bit dated.Shower over the bath would need a hand rail for less mobile and shower soap dispenser did not function well. the toilet seat was loose. No real complaints, however. Good breakfast and, overall, a good value hotel.

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