Premier Inn Guernsey St Peter Port - Admiral Park
Location: Admiral Park,St Peter Port,Guernsey,nan, St Peter Port, GB
Star Rating: 7.6 Stars
Property Type: Hotels
About this Property
Escape to the stunning Channel Islands and discover the comfort of our Premier Inn Guernsey St Peter Port (Admiral Park) hotel, the perfect base for your island adventures.
Location, Location, Location
Nestled near top attractions like Castle Cornet and the enchanting Little Chapel, your explorations of Guernsey’s rich history are just moments away.
Relaxation Reimagined
Unwind at two of the island’s finest beaches, Grandes Rocques and Cobo Beach, where sun-soaked days await you.
Unmatched Comfort
Enjoy our family-friendly amenities, including super-comfy beds and complimentary Wi-Fi, coupled with the delectable dishes from our in-house Thyme restaurant to satisfy your culinary cravings.
Don't miss out on the vacation of your dreams – book your stay with us today!
Important Information
There is limited free 24-hour parking for guests at the rear of the Hotel. We have additional spaces in a shared car park that can be used during the hours of 18.30 to 08.30 only. Please use sat nav post code GY1 2HU for parking. Exit the car park through the main door and the Hotel is on the right.
If travelling to the hotel by taxi, we recommend you to pre-book 2 or more weeks prior to your stay. If not pre-booked alternatively there are buses available or a taxi, however the wait time could be expected to be up to 1 hours wait.
From Guernsey Airport follow the signposts for St Peter Port, once you reach the seafront you will see signposts for Admiral Park
If travelling to the hotel by taxi, we recommend you to pre-book 2 or more weeks prior to your stay. If not pre-booked alternatively there are buses available or a taxi, however the wait time could be expected to be up to 1 hours wait.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
-
Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus with a view
Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
- Laptop-friendly workspace
-
Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus double
Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.
- Air conditioning
- Coffee machine
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus
Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- S6031NLsarahd (10/5): Another amazing weekend - Stayed here a few times staff are always lovely & the rooms are always perfect & clean the beds are always comfy plenty of tea & coffee when needed.
- clairelI1705CD (10/5): Amazing hotel and staff - Kim and all the staff were so helpful and friendly. We will definitely stay there again. We had some lovely surprise gifts in our room and thoroughly enjoyed our time there
- SusieG2013 (10/5): Quiet peaceful comfortable and lovely staff - Excellent Premier Inn in a lovely country environment and very helpful and pleasant staff nothing too much trouble. have stayed many times cant fault it
- K38OQalisonb (10/5): Overnight stay so we could see the seal pups at Horsey Beach - We had a very nice couple on reception who checked us in. The hotel was clean and well presented. The room was imaculate and the fittings, like the heating control easy to use.
The tea tray was well stocked with more available in reception. It is a short walk to the restaurant which was also really clean and we had a warm welcome.
The meal deal is very good value, we had the steak with red house wine which we really enjoyed. The steak was a little tough unfortunately.
The bed was comfortable and being able to stay until 12 on the departure day meant we could relax after breakfast before heading off.
- U3919GFlaurar (10/5): Chilli beef pizza is delicious - The service was fantastic. We ordered a few starters which were delicious, the calamari was a bit salty but the waitress took it off the bill without any issues so very happy with the hospitality. I ordered a very awkward pizza, beef chilli on the pizza base, which the waiter (Daniel) did for us very graciously. It’s a little weird but it was delicious! I would highly recommend adding it on to a pizza base. The kitchen had never heard of it before which was very funny and Daniel, our waiter, was a good sport! Lovely atmosphere and great service. Very friendly staff. P.S my partner added a volcano amount of spicy toppings which we had a laugh with the staff about as well. When Daniel came out he gave me spring rolls but I had initially asked for spring onions! We had a good laugh and he didn’t charge me for the mistake
- Y5078QOkareng (10/5): Very polite and happy manager - We were staying at this lovely hotel for a couple of nights as it was our 50th anniversary. We had meals and breakfast every day in the restaurant next door and every time it was lovely, staff are polite and friendly but this one night dining stood out. There were 2 staff members working that evening, young man, unfortunately couldn't see his name as did not had badge, and young lovely lady Liga. Restaurant was quite busy. Table behind us, guests were very, rude from minute they came into restaurant. They complained about service and food to manager Liga, she handled situation very well and in highly professionall manner and her smile on her face never disappeared, even straight after their complaint Liga came over to our table to ask if we are OK and apologise about situation with rude guests. Her smile never went from her face and handled it in the best manner, she's a big credit to your company, employees like Liga, who do not loose their smiles even in the hardest situation, must be praised as life is a challenge these days. Well done,hope this feedback will be helpful
- T6561FVharoldg (10/5): Helpful receptionist - I visited the hotel yesterday, Had a pleasant and helpful receptionist help me with some issues regarding my air con and tv ,she resolved these problems immediately and was very interested in helping me as I was tired and wanted to wind down after a busy day at work , she wished me a nice evening and i left very satisfied I was tired but managed to remember her name it was Liga , great asset to your company
- sihare1983 (10/5): Great customer service - Great stay, Debbie on reception recognised some regular visitors and asked after them/there visit. Also very helpful when I went to reception with some queries.
- Relax09131193422 (10/5): Perfect stay - The location is great, just near the water front. The atmosphere is great too, very welcoming and friendly. The staff are great and the rooms were very clean and comfortable, especially the bed it was very cozy. Breakfast was great with a variety of hot drinks, eggs, full English breakfast menu, cereals, bakery items, etc.
- garydB7423AR (10/5): Premier inn Guernsey - I have been to premier inn admiral park guernsey several times over the years. Its always a clean and welcoming place. The food is fantastic and i cant praise the staff enough. Always attentive and polite.
I highly recommend staying here.
Hannah sarah and jacob where exceptional.
- Travel02446046531 (10/5): Best staff ever - Great n friendly staff always checking that guests who are the no1 priority were happy n accommodated. Best staff in the whole of the uk n other hotels should take note n follow example.
- johnhA7106IR (10/5): Debbie the receptionist - Stopped for one night and would highly recommend
Rooms cozy and clean nice and warm
Adequate tea and coffee on arrival
Great location to adjacent beefeater which the food was very nice
Star of the stay was Debbie the receptionist extremely helpful and polite credit to the premier inn
- 882huwj (10/5): Recommend - Excellent experience at Premier Inn, Great Yarmouth West. Friendly staff, clean tidy and comfortable room. Recommend to all.
- haydans2025 (8/5): Great stay - Great stay the staff are great example Hannah and Sarah the food was good when they had the items on the menu and could do with tidying the rooms a bit better
- R454JImirandaw (10/5): Lovely overnight stay. - Superb from start to finish. The reception staff were friendly. Server in restaurant lovely and chef was superb. Our room was clean tidy and accessible on time. Nothing was too much for the staff here.
- Voyage50579450788 (10/5): The Premier Inn itself was clean, well presented and friendly staff at reception as one would expect. - Unfortunately this Premier Inn is not very 'pedestrian friendly' and being so close to the train station, I thought it would be which is why I booked.
The road leading up to it has no lighting, is very desolate and the only alternative is an overgrown path at the rear of the building - that is daunting to say the least, and not to be used when alone if you are of a nervous disposition and due to the discarded rubbish and even old bedding, it is not a pleasant walk. There's also no lighting so avoid after dark.
- Go02048515013 (10/5): Wow just wow what a great hotel - Well where do I start first time staying at this premier inn this part of Great Yarmouth 31/10/25 as our usual B&B was fully booked. So really wasn’t sure if we would enjoy it.. from the moment we arrived we was greeted with a warm friendly welcome from the front of house shell and Sarah who was polite friendly and welcoming. We had a few items we needed while we stayed and they shell and Sarah made sure they was delivered promptly. Nothing was to much hassle and they made our stay a home from home experience
The food service evening meal
We have stayed in many premier inns all up and down the country some good some bad we decided to go for the breakfast and dinner option at this hotel. On arrival to dinner we was greeted by Dan. And again we wasn’t disappointed Dan welcomed us with a smile he showed us a nice quiet area of the restaurant made sure we was comfortable. And made us again feel right at home. Nothing was too much trouble for Dan and made sure our meals come out hot fresh and didn’t have to wait long. Thank you Dan for a wonderful service you provided
Breakfast
Without a doubt this must off been one of the best breakfasts we have had in a long time the breakfast was absolutely amazing the sausages had colour the black pudding wasn’t soggy the eggs was cooked to perfection Kim J the cook was in that kitchen on her own and even tho she was alone the food was spot on and kept topped up and fresh and hot I have not had a decent breakfast for a long time in a premier inn until I got to this place. Well done Kim j keep up that great work
I would definitely recommend this hotel to anyone who wants to visit Yarmouth
- saleems354 (10/5): Amazing and unforgettable from start to finish - What an amazing hotel ! From start to finish we were made to feel special. First Class check in and guest service from Shell throughout the stay. Myles and Amy were also amazing. We will definitely return. Thank you
- F8240VVjuliat (10/5): premier inn A47 - Room is great, staff are friendly, meal deal is worth it. Food is great and was hot.
Restaurant staff are professional. Corridors smelled funky but room is clean.
- 564mihaelak (10/5): We went just for a breakfast and I should say that our breakfast server Deni it was absolutely amazing. Nothing wasn't - We went just for a breakfast and I should say that our breakfast server Deni it was absolutely amazing. Nothing wasn't too much for her.
Breakfast was warm and tasty.
- eitak24 (10/5): Great value & great allergy awareness at breakfast - The hotel was great value. Friendly staff on check in. Comfortable beds, nice shower and free wifi.
Breakfast for £10.99 an adult and kids ate free. Nice cooked breakfast and pastries. My son has nut and sesame allergies and the server (Dina) was AMAZING - gave us the allergy folder, washed all his utensils and got food from unopened packets and cooked off the buffet. Meant he could have sausages and pancakes with his cousins and honestly made our day.
Highly recommend.
- Vacation51967988643 (10/5): On site team are very helpfull and delightful to talk to - Thankyou Debbie for lending me your personal charger, sharing your biscuits and conversation, your hospitailty is second to none, all the best, D xx
- Companion05021135817 (10/5): 5 star service - Another night at this hotel and again meeting up with the friendly staff. Tonight I had the pleasure to deal with Shell and Dan and a nice little chi chat as restuarant was empty for tea. 5 star service and banter from them both👍🏻
- jeremyc999 (10/5): Friendy, professional and welcoming staff - Excellent Premier Inn on the edge of Great Yarmouth. Friendly and professional welcome. Staff know what they are doing and were helpful. Parking is easy. Restaurant has a nice feel to it and we enjoyed breakfast there. Excellent base for visiting the Broads and the coast. Rooms were clean and everything worked well. Room temperature was good which is not always the case with Premier Inn (usually too hot).
- rclaud (10/5): Great overnight stay in lovely location. - A lovely warm and friendly welcome on arrival at reception.
Warm, clean and cosy room with comfortable bed.
Delicious buffet continental breakfast followed by full custom built cooked breakfast. Friendly and efficient dining room staff.
Lovely rural location, plenty of on site parking spaces.
Third overnight stay here, and will be staying here again next time I visit the area.
Thank you.
- markmU3711TH (10/5): Warm and welcoming place to come with fantastic staff and service - We found Amy and Shell to be excellent hosts. Warm and welcoming, very friendly and the service was excellent. We would definitely eat and stay here again.
- TheSpiceGirl (4/5): Hotel what you expect but staff spoilt the experience - Rooms are basic and clean which is good - we had an awful check in experience meaning that let’s never worked and we were accused of checking into the wrong rooms (this has been raised with the hotel directly) very much a computer says no experience if you have any questions. Don’t bother paying for the high speed internet during our stay it was no faster than the standard one and no help or refund offered
- suegill999 (10/5): Perfect stay made special by Debbie. - We booked two rooms, a family room and a double room. Both were spotlessly clean and comfortable. All of us slept well.
What made our stay, though, was Debbie the receptionist. She greeted us warmly, was friendly and helpful. Debbie took time to talk not only to us, but our grandchildren, she even returned a lost toy to our grandson when she found it. He would have been bereft without it.
We were staying here because we had a lodge booked at the West Midlands Safari Park, which we were going to the following day, it's only 20 minutes away.
We all had a lovely breakfast on the morning of our departure, food was cooked fresh and there was plenty of choice. We would definitely book there again if we were in the area.
- sausageman2025 (10/5): Absolutely brilliant. Great stay, great service. - I'm going to stay here again! The hotel was clean and tidy. The room was light, clean, well equipped, tidy and the bed was comfortable. I had previously stayed at a Travelodge and the bed was SO hard I just couldn't sleep on it. This bed was under me for approximately 10 minutes before I realised someone had stolen the darkness and it was morning again. Kettle, tea, coffee, UHT milk all available. Huge TV with Freeview, etc, Hairdryer (didn't use, but looked decent) En-suite bathroom with bath, shower and toilet beside the wash basin. Just brilliant. It's not a 5* hotel, so you're not getting a concierge and a Door man. But it's a lovely, clean, well equipped room that comfy and clean and a nice place to be. The staff were brilliant. So friendly, so professional. Polite and courteous too. Nothing was any trouble. I enjoyed my trip immensely and, as I said at the start, I WILL be staying there again.
- 582suzyg (6/5): Three days / two nights nice weekend. - The Premier Inn is a little out of town, but the buses on Guernsey are great (2 day pass £13, you can buy the pass on the bus from the airport) the bus stops just outside and we never waited for more than 10 mins.
We opted for the Plus room and would pay that little bit extra again, even if just for the fridge. The Plus rooms are on floor 3 so no traffic noise, but I think the area is generally quiet. All the staff were friendly and efficient. Our big disappointment was the menu shortages (meal deal) and since this was Friday we suspect it was not going to be sorted during our stay.
You can leave your cases at the hotel if arriving early or leaving after check out, they are organised and have bag tags / receipts ready printed.
- B9275PLrichardt (10/5): Lovey stay in Guernsey - We stayed at this hotel in September and we had a very lovely stay. The staff were very helpful they worked hard to make our stay enjoyable; a special thank you to Hannah and Sarah. The breakfast and evening food was very good. I would definitely stay here again.
Mr and Mrs Taylor
- shepimms (10/5): Highly recommended - This must be one of Premier Inns best hotels, excellent service, staff cant do enough for you, very clean, good food, comfortable beds, what more do you need?
- T2828HYandreac (8/5): Bed and breakfast - We have stopped in Premier Inns before but this one is clean adequate and comfy for a one night stay. Previous Premier Inn have been dirty. However shame there is no WiFi available. We booked the evening meal which was enjoyable from a varied menu. Breakfast had a good choice.
- cerun (4/5): Not satisfied with the experience at Premier Inn - The quality of the accessories and toilet equipment is poor. The front desk service was really bad, and there was no water bottle provided.
Wifi was not working properly.
- S40KBrogerf (8/5): Wonderful Guernsey - The hotel is a 20 minute level stroll to St Peter’s Port. The staff could not have been more helpful and accommodating and special thanks to Sarah, Lucy and Ivan who did more than their best and contributed enormously to a truly memorable stay.
- J4180GAsophiec (8/5): Friendly receptionist - Debbie on reception was very lovely and welcoming. Lovely to see someone with a smile on their face. Rooms were clean and fine for what we needed.
- Trip41319174614 (10/5): Good location, friendly staff. - Friendly welcome; rooms were spotless and the hotel was clean and tidy.
Hotel is on a busy road but the rooms were not noisy.
Badgers Sett is on site - nice food, great breakfast; helpful and friendly staff.
Will stay here again.
- JetSet_Glamour (8/5): GCI - • Just a couple of mins walk from the seafront
• Waitrose directly opposite
• Good breakfast offering
• Clean throughout
• Spacious room
• Standard Premier Inn reliability
- ionclaudiue (10/5): Excellent - Friendly personal, good food and well served. We spent nine days with you and we will not forget soon this nice experience…
- V8286BUjoannes (4/5): Didn’t sleep well - The hotel was away from the main road so it didn’t disturb us. Large car park. Sadly the lady on checkout in clearly didn’t want to be there, and was miserable. The lowest temperature the room could be set at was 19°, which was too warm for us to sleep comfortably. The bed was very firm. The rooms are in need of updating as they are looking tired.
- alanhB9207AX (8/5): Good and will use again! - First time at this Premier and a good experience all round. One star knocked off rating due to disappointing lack of coffee pods in our Plus room which staff put down to erratic ferry deliveries of late. Perhaps keep a larger stock of these non-perishable s in future?Likewise some articles were unavailable on the dining menu but hardly the hotels fault! Will visit again!
- joy_boler (4/5): Not a good expierience - The one of the only things good about this hotel, was the lovely ,helpful receptionist.
And the bed, premier inn beds are always very comfortable.
There was a distinct smell in the bedroom, like gone off milk, but because we wouldn’t be staying in the room much for our two night stay, we didn’t complain.
The extractor fan in the bathroom was very noisy, and when it was mentioned to reception, the answer was they are all like it, [ it was extremely noisy]
There was carpet missing on the stairs, which makes the place look shabby.
The security wasn’t very good either, we saw people using the fire escape stairs, and coming back in that way to so anyone could use it. Plus when we came back in there wasn’t anyone on reception, and again anyone could have walked in.
And as for the beefeater pub/restaurant close by, needs a massive deep clean, i used the toilets and it absolutely stunk, thilthy carpet, and one toilet someone had obviously vomited and it was caked on, and looked like it would need scouring, and the three days we went in there, it was still there, and the smell made me feel poorly.
The staff didn’t appear to be doing anything, so surely they could improve things.
Then on the first morning we booked a breakfast, big mistake, the women that came to take our order was abrupt, and not helpful at all, and i even saw her handling all the bread with her bare hands!!!!
When the breakfast came, mine was swimming in grease/water, my husbands wasn’t quite so bad, but it wasn’t hot either. I left some of mine, and again i had a poorly tummy for the rest of the day.
The whole place needs to be health and safety checked, and the staff need to go on a food and hygiene course.
May i add, that there was a member of staff sat at a table while we were having breakfast, and that even made me feel sick for the amount he ate……then when we returned to our room, realised he was a cleaner.
We feel very disappointed, with this stay, and wont be returning.
- CarolynWashford (8/5): A47 Great Yarmouth Premier inn - On arrival area looked clean and tidy around hotel however very neglected area adjacent to hotel. Lovely clean room and no noise heard from other guests at night. The adjoining restaurant was very short staffed every night with only 2 servers for the entire evening which meant long delays in getting food. We counted only 14 people in restaurant , some had already eaten and we still had to wait an hour for food. Every dish came with chips unless you had a curry or a salad!
The kitchen door needs attention as very loud bang every time the server went back into the kitchen, got annoying if you’re in there for at least a couple of hours.
When you did get your food it was nice and hot.
Always plenty of choice at breakfast, nothing ever ran out.
Staff were nice and friendly and we didn’t experience any problems during our stay. Nice to have free parking and local attractions not too far away
- Pasties19 (6/5): In need of a refurb - Disappointing. The room was pretty grim although to be fair, everything seemed to work ok.
Bed was comfortable and shower worked well but you wouldn’t want to spend much time there.
Fortunately we were only there overnight.
The whole place seemed uncared for as did the adjoining Beefeater restaurant where breakfast is served.
Positive was the free parking with lots of spaces available
- thomascA8342PU (10/5): Fantastic all round - The staff are the most friendly and efficient staff ive met in a hotel before stayed a few weeks ago with family and was so good i came back with a friend a few weeks later.
- sarahcW8546KV (10/5): Brilliant restaurant - We had a lovely time at Premier Inn Guernsey for our short stay on the island. Special thanks to all the restaurant staff including Hannah, Sarah and Chef Terry who made us all feel at home.
- annmL7794TF (10/5): Something worth missing the bus for. - Went on Monday night just for food after working in Waitrose. It was a bit hard to order, so much good stuffs in the menu especially there's rice! I ended up with my favourite chips with beef chipotle and bacon cheeseburger with coleslaw on the side, it was just perfect, even the chips were cooked perfectly (cheers Teresito!). Staffs were always friendly asks and aticipates what you might possibly need, Hannah suggested my food based on how tired I was and Sarah checks back on me and suggested my drink, lovely ladies, also met Ruben who is very helpful and friendly as well. Sonething worth missing the bus for. I had a nice relaxed evening with good food and service.
- faithl644 (2/5): Disgusting treatment - From the minute we walked into this Premier Inn the man (name withheld) on reception was very unfriendly. We walked to the desk, we didn’t get a Hello or Good afternoon but were abruptly told that check-in was at 3pm. I then told him that we had booked an early check-in to which he sounded surprised and wasn’t sure if this was on the booking. He had to ask someone to check the room and was then told that the room had been cleaned.
It was already taking some time for us to be checked in but whilst he was doing this 2 ladies came over and he told them the same thing he told us but said they could leave their bags. He then left off off checking us in to see to the other ladies instead of politely asking them to wait (seating nearby) until he had finished checking us in as he had to attach labels etc to their luggage and give them a slip.
After going up to the room, we started noticing that the room hadn’t been cleaned properly, there was a crisp on the floor, hairs on the bathroom floor and in the shower and the long bolster cushion was left leaning against the wall (I forgot to take a photo of this). We didn’t really want to complain so left it but just before we were due to go to a great MJ tribute act that evening, my daughter noticed suspicious looking hairs on the bedding so for me that was the icing on the cake so I spoke to a member of housekeeping when we went downstairs to leave and it seems that the man on reception was a duty manager. He wasn’t available so we were told that the message would be passed on to him and they would get access to the room. I was expecting for the bedding to have been changed at least whilst we were out but when we got back nothing had been done.
I went back down to reception and managed to speak to the already unfriendly man who then became very angry with me and asked why we had left it until now to let him know and as I was trying to explain that we had only just noticed the hairs on the bed before we were due to go out that evening, he was that angry that he wasn’t listening to me. When housekeeping asked what the situation was he told her that I had left it all this time to inform him after having been checked in for quite some time making me feel like I was in the wrong.
Whilst this was happening between us, the band members from the concert we saw walked in leaving me feeling uneasy and embarrassed.
I asked for the payment for the early check in to be refunded due to the issues we were having only to me met with another angry response of “Do you have proof” at that point I hadn’t taken any photos thinking he may have come up to the room to check and because he didn’t I consequently went to the room and took photographs to show him. He barely looked at them and no apology was given. He told me he would have to speak to his manager but nothing ever came of this and no money refunded!
He then said he would move our room but things just went from bad to worse and I didn’t feel like I could go to him again after the way he had made me feel. In this room, there were countless hairs on this bed also and every few minutes there was a noise that I could only describe as a very loud bathroom extractor fan. It would stay on for a few minutes, go off for a few minutes and come back on again and again and again. This continued for the duration of our stay in this room including through the night.
There was no one on reception when we left the following morning after our 1 night stay so we just dropped the key cards into the box and left.
Both my daughter and myself were hoping that our flight wouldn’t be cancelled due to the very bad weather so we wouldn’t have to go back there. Fortunately, it wasn’t.
I feel that we should be refunded for the whole 1 night stay and receive an apology.
The only positive thing was that this Premier Inn was right next to a lovely cafe/restaurant where the staff were lovely and there were food shops in the area too.
Needless to say the only good thing last weekend was the MJ tribute act we went to see as there wasn’t anything good about the place we stayed.
- Guide826828 (8/5): A warm welcome. - Hagley Hotel - Premier Inn did the essentials really well. Breakfast was good and plentiful the bed clean and comfy clean bathroom with good shower.
We appreciated being able to post a no turn down/cleaning option during our stay saw we were coming and going a fair bit. The only negative was the general run down appearance of both the Inn and the Beefeater Restaurant. It really needed a refresh. Staff were all really friendly and helpful
- U9435IFpeterj (10/5): First class customer service - We stayed for 1 night whilst visiting some family in the area. From the moment we walked through the doors the amazing Debbie, on the front desk was so helpful. We had a bouquet of flowers and she offered us a jug to put them in. Top customer service thank you.
The room was clean and tidy and it was very peaceful. It was hot in the room but we had 2 fans in there. We look forward to staying again thank you.
- Alain (4/5): Jamais vu ça - Personnel jamais disponible, agacé à toute sollicitation: 1/4h d'attente à la réception malgré la sonnette, idem pour entrer dans la salle à manger, pour quoi que ce soit.
Salle de bains SANS balayette, gobelet ou patère.
Aucun ménage effectué en deux jours.
La balayette de wc nous a été carrément REFUSÉE (wc sales en arrivant et donc en partant). Il a fallu demander des serviettes propres et du papier toilette.
Jamais vu ça.
- djoyce681 (8/5): Standard Premier Inn - Clean and fairly comfortable. Location just out of town but near enough that you don’t feel isolated. Staff friendly and helpful. Food cooked well on both times I ate there.
- bobbies295 (8/5): Clean and comfortable - Room was everything we would expect from premier inn, clean and comfortable. Staff were exceptionally friendly and helpful. We had breakfast every day pre booked in the thyme restaurant, was plentiful and tasty. Would not recommend the thyme restaurant for dinner however. There are much nicer restaurants on the island that are same price/cheaper. Food was basic and unfortunately microwaving a brownie was beyond their capacity. The waiter however was great and dealt with the issue straight away removing it from our bill.
Parking is free. There are 20 24hr spaces and the rest of the carpark is only for after 6.30pm and before 8.30am. We had no problem finding 24hr parking every day. There was however a broken down car in one of the parking spaces (been there at least 5 weeks accordingly to the fine on it) and the staff use these spaces too so I can imagine in height of season parking in a 24hr space could be trickier.
- I9308NVchristopherf (8/5): Clean hotel . Good food - A nice stay with clean rooms. The bathroom was a little small and the bedroom too warm overnight. The restaurant food both at breakfast and dinner was good and the staff very efficient
- wendysR1474OZ (8/5): Happy with hotel and and friendly staff there but very dissatisfied with customer service at restaurant - Greeted by Debbie who was very lovely. Room was a bit small but clean. No a/c in room but large fan provided which done the job.
Breakfast was disappointing, greeted by the most ignorant unprofessional lady with blonde hair. She was very blunt and unwelcoming, when ordering food she cut me off mid sentence to take a different order off another member of the family.
Food sat at counter whilst she walked passed and decided to clean tables, when it was brought to table just stood there leaving us guessing who’s was who’s.
- J217L (4/5): Not recommended - Room was grubby and in need of an update. Stains on wall and ceiling. Two separate staff members let themselves in on two separate occasion, once while my 9 year old son and I were napping not long after we arrived (tired from travel) which frightened us (yes I complained). Breakfast was good. Waitrose right across the street. 30 mins walk down to Castle Cornet
- D4839JFiang (2/5): Totally agree with review 'Grubby and Uncared for' but friendly and helpful staff. - I agree with the 'Grubby and Uncared for' with helpful staff review. Whilst the location is quiet, internally the hotel was really very shabby and tired. The temperature of our room did not drop below 26degC even at night throughout our two day stay. There is no air conditioning or even an open door to vent some heat. The window would only open 2 inches however someone in the past had obviously managed to put their head out of the window sufficiently far to vomit down the outside! This was obviously some time ago but the windows do not appear to have been cleaned for a very long time.
I have attached a photo which shows this very well. We will not be staying here again and it is highly unlikely we will stay in any Premier Inn again based on this experience.
- HELENE (10/5): - Hébergement très pratique avec un arrêt de bus devant et un supermarché en face. Calme.
Avantage : la restauration sur place avec des plats agréables et plusieurs choix. Cependant, il faut vérifier l'addition car des erreurs sont faites : pour nous et d'autres clients qui patientaient devant nous....
- paulhS4335XG (10/5): Comfortable and Welcoming! - We spent a night here with the family, occupying four rooms. These were allocated all together on the upper floor. However, my wife currently has mobility problems so, knowing that there is no lift, we asked on arrival if our room could be switched. This was quickly and willingly done to a room on the ground floor close to reception.
As we walked into the room there was an immediate feeling of space, comfort and cleanliness. We had one or two queries during our stay, which Debbie, on Reception, dealt with efficiently and charmingly.
Breakfast next morning at the Beefeater next door was really good, with efficient and attentive service and an excellent selection of tasty food.
We have stayed here before, a while ago, but our collective view was that it somehow felt better. No lift and no air conditioning, but you know about this when you book. Otherwise, a really pleasant and comfortable stay in a good location.
- CatOnAHotTinRoof2011 (4/5): Grubby and uncared for, but nice staff. - This is the grubbiest and uncared for Premier Inn we have stayed at.
The Main reception door gives a very bad first impression. It is battered-looking. It needs tidying up and painting.
The bedroom walls had gouges on them and the windows were dirty.
The nets in the window were also in need of a wash.
All carpets throughout the hotel and restaurant need to be cleaned.
I am not a clean freak at all, but I was shocked at the uncared-for appearance of the hotel.
The restaurant is also grubby and in need of a paint.
There are large patches of unpainted filler on the walls, and they are filthy and marked.
The radiator by the kitchen was disgustingly dirty.
This all made the dining room appear unclean.
There was a pile of burnt toast left sitting on the side by the toaster the entire time we were there.
The cooked breakfast was mediocre.
The breakfast was so overcooked and dry, we left to go and have breakfast elsewhere
We always choose Premier Inn to stay at while we are away.
This is by far the worst Premier Inn we have stayed at.
On a brighter note...
The car park is large and
the staff were very friendly and helpful.
They are the reason that this rating is not 1 star.
- Marine (10/5): Impeccable - Nous sommes venus passés deux jours à Guernesey avec nos deux enfants !
Nous sommes donc venus dans cet hôtel et nous en sommes ravis.
Nous reviendrons.
- Odyssey12787329651 (10/5): Great service - Fantastic night stay at Hagley Premier Inn. Clean room, great food and fantastic staff. Would definitely stay there again.
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