Premier Inn Jersey St Helier - Bath Street

Location: Merchants Square,Bath Street,St Helier,Jersey, St Helier, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• SN AGENCES (10/5): - Thank you for everything. The staff and especially manager. It’s a Nice hôtel very perfect emplacement.
• Géraldine (10/5): - l'ensemble des prestations accueil et couchage, sdb étaient très bien.
• nsU620OS (8/5): Great stay, and staff with a genuine desire for you to have a good stay! - Very clean and comfortable room and bed. Additional items supplied promptly. Although no one sitting doing nothing behind the reception, someone came within seconds of pressing the bell. Unfortunately it didn't begin the best due to an issue with scheduled system upgrade/ communication. However the manager came and accepted responsibility and seemed to have a genuine desire to resolve it -;which he did. First time to the area and they got someone with local knowledge to give me some ideas of local hotspots (thanks Jess) but ALL staff were friendly. Food provided by restaurant next door and very reasonable deal given to guests. Lovely view of the port as well. Only reason its not a perfect score is because of the issue in the 1st place.
• jameswK6883UK (10/5): It was nice. - Had a nice time, Very clean rooms and cant wait to come back. The staff are very helpful. Jess was amazing and very helpful
• H1021QNadamr (10/5): Very happy with my stay and the hospitality - Great hospitality very friendly staff jo at reception was fantastic very helpful Courtney very helpful friending great smile room was very nice and clean would come again for sure
• Sightseer65374393575 (10/5): Nice stay! - Had a lovely stay, all the staff were very friendly, my room was immaculate, the building does look a little aged however
• lenoreb279 (10/5): Professional - Stayed at the Premier Inn again, the men on the desk joe and sheldon were extremely lovely to deal with and very professional. Helped me with my bags upstairs as well which was lovely and provided me with biscuits and a breakfast on the house! been a while since iv had someone ask and I stay at a lot of premier inns for work. I shall be returning to this one again shall I find myself down in ipswich on my next trip. Usual clean room, its what you would expect with the premier inn.
• Tollers1988 (10/5): Great experience - Great experience, booking was easy and check in quick and efficient. Free biscuits were enjoyed by the children! A must stay!
• Andrewthechef (10/5): Good service - Great welcome, no problem leaving luggage till we checked in later. Great service from Tom. Rooms very clean and lovely breakfast made by my Mauritsio. Overall lovely stay!
• Holly (6/5): - I wasn’t super impressed with this hotel. The first room I was given had a horrible chemical smell coming from the bathroom. I turned on the fan full throttle, but it didn’t clear if even after running all night. I let the front desk person know in the morning before I left for the day. When I returned, they moved me to a different room because they hadn’t been able to get the engineer to come to their location despite having 8 hours to do so. The sink drain holes in both rooms were blocked so water filled up to the overflow in the sink while I was washing my face or hands. I signed up to have breakfast included in my room fee - it was cheap, but you get what you pay for. Food was meh and they didn’t have allergens clearly marked - you had to go ask for the binder that was behind the front desk.
• Q8852XZjaner (8/5): Top employees - Handy hotel to stay in, 5-10 minute walk to main street. I decided to go with a Premier Inn because you know what you are getting. Breakfast was a plenty, lovely. However, the main pleasure of breakfast was the lovely Mariella (I think that was how to spell her name) such a smile with cheery disposition and a hard worker. That's the kind of greeting you want in the morning. Another employee who I must mention, whom never seemed to stop working, always paying attention, smiling and asking how our day had been was Alan. We asked one evening someone on reception to have our room cleaned the following day. We are a couple who do not expect our room to be done everyday, changing sheets ecetera, it is a non esssential cost to hotels. But mid break thought we would have it cleaned. It wasn't done. My husband went to see reception and it happened to be Alan, he was very apologetic and made sure it was done the next day. He cared about his guests. One minor observation the stairs, we were only on the first floor, the skirting boards had thick dust, I thought odd because the carpets were very clean. Enjoyed our stay though, Jane.
• 94royb (4/5): Smelly pub - £125 for one night without breakfast, other family members paid £105 breakfast included? Awful sewerage smell in pub, beds are better than travelodge. Been here a few times but the standard is going down but paying more!
• DaveWorkRail (4/5): Premier inn has gone downhill - Stayed in September 25. Good - easy check in, good size room, clean room and bathroom. Bad - HVAC in room didn’t work, fan provided in room but was useless and only moved the hot air around - the windows did not open, breakfast choice was reduced with no yogurt available for duration of stay. The hotel in general feels worn compared to previous visits and needs a facelift considering high prices charged.
• cerysb445 (6/5): Disappointed - We stayed at the Ipswich South Premier Inn for one night, and unfortunately, this has been the worst experience we’ve had with Premier Inn – and we stay in them regularly all over the country. The hotel itself feels very outdated, as do the rooms. While the staff in the hotel were friendly and polite, the experience fell apart when it came to breakfast at the Beefeater next door. We always use the adjoining restaurants for breakfast, as it’s advertised in the rooms, but this time we were told they couldn’t seat us. This was at 8:30 on a Sunday morning, and there were plenty of empty tables around – only one was occupied. The staff told us they had “no space” for a family of five, but from what we could see, it seemed more like they just didn’t want to set up another table. We were left very disappointed, especially as a family of five would have given them good business. We ended up having to take our service elsewhere. This is the first time we’ve ever been turned away from breakfast while staying at a Premier Inn, and it was both frustrating and disheartening. Friendly hotel staff aside, the poor service at the Beefeater and the outdated hotel make it hard to recommend this location. There are definitely better Premier Inns and hotels in the area
• Raphael (10/5): - Rien de special
• 582cassief (10/5): Amazing stay - We had a lovely stay at Ipswich south hotel. Lovely clean room and Sheldon on reception was very helpful and accommodating. We will be back 😃
• GrandTour36512147155 (4/5): PROBLEMS - OUR ROOM WAS ON THE 2ND FLOOR FOR 3 NIGHTS. OUR ROOM WAS NOT CLEANED ONCE IN OUR STAY SO WE HAD TO BEG, BORROW AND STEAL TOILET ROLLS, TEA BAGS, COOFEE AND SUGAR. WE ONLY TRIED THE BREAKFAST ONCE AND IT WAS NOT GOOD.WE WONT BE STAYING AT PREMIER INN AGAIN.
• beckycB3491RL (6/5): Poor customer service - Family room- double and 2 singles very comfy and clean. Working air conditioning. Room had hairdryer, tv, hangers, kettle tea & coffee, plenty of sockets, bath with over head shower, towels. Breakfast was hot and plenty of choice from full English, cereals, yogurts, toast, pastries and fruit, coffee machine Key card security which makes you feel very safe throughout the hotel. Lift and stairs to higher levels. Disappointed with a particular member of staff - we got stuck in France overnight as our return ferry was cancelled we arrived back the next day to hotel at 11.01am after getting lost as no charge on phones to use maps we asked staff if any breakfast for us and our 2 children - he was quite rude and blunt - NO finished, even though cereal etc was visable. (I had paid for breakfast throughout our stay) we asked if there was any food that could be available- NO. Not helpful or sympathetic to out ordeal overnight. We just went to room to shower etc my husband came down around 11.30am to see this particular member of staff and another standing behind reception eating plates pilled up with breakfast food, you could say we were very unhappy. I followed up with a complaint and I’m awaiting to hear. Parking at Minden Place you can buy blocks of 3hrs for around £3.20
• moragr288 (10/5): Ideal for a family holiday at decent prices - Alan and Mariela ( breakfast waitress) were great. The breakfast chef also made the only HOT Premier Inn breakfasts I've ever eaten with the best scrambled egg also eaten at a Premier Inn. Nice ,clean and friendly. Super central location. Only negative , where did all the bath towels go ? Keep the great standards up as I'm coming back in 4 weeks time
• nigelg683 (2/5): Unbearable hot bedrooms - Spent two nights here over the weekend. The room was like an oven. I know they are clear that there is no aircon, but the outdoor temperature didn't seem to make any difference. Window opening restricted to 2 inches, bed made up with sheet only, tiny desk fan running all night. Quality of sleep was very poor. Friendly staff put a brave face on it but I strongly advise prospective bookers to consider if this is going to be a problem for you.
• Plymouth2007 (8/5): COMFORTABLE 4 NIGHT STAY - Quiet room on 5th floor Very spacious and clean Staff friendly and helpful Only ate breakfast in the hotel once, cooked options were replenished frequently nice selection of other items too Wifi poor connectivity and slow but was not going to pay extra for premium wifi. In this day hi speed wifi should be standard in all hotels free of charge Corridors to lift far to warm no air at all Agree some areas in room could do with some maintenance grouting in shower area and paintwork Would stay here again if in Jersey
• Discover278463 (10/5): I could easily live in this room! - We Have no negative comments on this Premier Inn! Didn't expect the room to be so good, Didn't expect a fan to be in the room!. Bed comfy, fluffy comfy sheets, choices of firmness of pillows, clean modern bathroom and shower, did not need to bring shower gel, decor modern, overall a lovely room to stay in. Oh, and don't forget the ample free parking spaces. Greeted well at reception. Excellent all round 👏
• Harding1000 (8/5): Good location - The hotel is in a good location about 10 mins from town. Staff friendly. I had a premium room. I was only given hand towels so I asked for a room clean after a few days. On the premium rooms you get extras such as water, coffee and chocolate. Its a bit frustrating having to ask for these things at reception if you dont opt for a room clean. I requested chocolate at reception but I never arrived. Small moan, but you pay for these things extra in the room so they should be there. I paid just under £800 for 5 nights. Room was too hot and windows dont open. I never like the noise of aircon. I liked all the washing items in the bathroom and coffee machine and fridge. The restaurant is very quiet and prices reasonable. I paid for a taxi from the airport, £20. Got a bus back to the airport as its only £2.55 and takes about 45 mins. I recommend a heritage card if you want to see all the attractions. As a solo female traveller, the hotel and Jersey are very safe. Jersey is much busier than I expected, but very nice.
• gsQ981HF (10/5): Thoroughly recommended - For low budget prices we were delighted with the rooms at this Premier Inn. The manager Alan and his team were very friendly and no problem was an issue. Breakfast was well worth the additional payment and offering a good selection of hot & cold food. Definitely well worth a stay.
• S2629LIdavidt (10/5): Ideal - We stopped here for one night to break our journey and extend our holiday. We were greeted in a friendly and welcoming manner and helped to book a table in the adjoining Beefeater at a convenient time, despite their being very short staffed. The room was made up and well presented. Our 7 year old Granddaughter is very happy - and so are we. Thank you.
• FellowTraveler728103 (6/5): Good sleep but work to be done - The staff are hard working and friendly, but the hotel desperately needs a makeover and senior management need to be aware that one bath towel between two people is completely unacceptable
• OmaD68 (10/5): Best nights sleep I've had in ages - The large bed was very comfortable, my son said his bed was comfortable too, so a good night's sleep was had by both of us. The staff were very helpful and friendly. I booked for us to have breakfast too. As you order your food, it was hot and tasty.
• JillMad (2/5): Described as Pet Friendly in the Trip Advisor search, it wasn’t. No bed for the night for elderly woman. - This hotel appeared when I put ‘ Pet friendly hotels in Ipswich ‘ in my trip advisor search and so I booked it. I arrived with my dog after a 5.5 hour drive from North Yorkshire and was told ‘no dogs’. Despite explaining my position including that I was in Ipswich because my brother was on life support in Ipswich hospital and not expected to survive, there was no flexibility. Neither the manager nor customer services would help. Assistance dogs are allowed so it’s not an objection to dogs per se. I ended up without a bed for the night in very difficult personal circumstances. It seems that Premier Inns values rules over customer’s needs.
• 603bets (8/5): Home and away - Hotel was quite safe and staff where very helpful nice and professional, easy to get to town centre and main routes , room was nice clean and beds comfy
• RhiMason (10/5): Lovely experience - Comfy beds, friendly staff, lovely little touches for the Ed gig, very clean, spare pillows and duvet too, all round a nice hotel.
• Travel35955712975 (10/5): A very pleasant stay. - Very easy convenient parking on site, upon arrival receptionist was very friendly and informative , the room as expected was very clean with a comfortable bed.
• Navigate61118606442 (8/5): Pleasant stay - Good location with free parking. Very helpful reception staff on arrival. Our room was clean and as expected with a very comfortable bed. Attached restaurant serving breakfast from 6.30am - 10.30am was very convenient. Overall a very enjoyable experience.
• OnAir08085998958 (10/5): Perfect location for my onward journey all very close to the motorway and nice to have the restaurant on site. - Great location and very friendly happy staff . Very nice room with excellent free car parking. The desk manager was so friendly and helpful with regard to arranging the restaurant for me at a very short notice. This location is perfect for onward travel ,I will definitely return to this hotel.
• Dream64845388502 (10/5): Golf - Very nice hotel. Staff was very friendly Bed is very comfortable and the pillows are very fluffy. Room was very clean Got a fan
• Quest66726814846 (10/5): Shout out to Alan - Great warm friendly reception. Alan was fabulous and helpful and did more than expected to make our stay restful and comfortable. Highly recommended Appreciate the extra mile he went to accommodate us His interaction with staff is professional and respectful too
• E2321QQneilh (6/5): Up the Service - This hotel needs an update in servicing. Kiosks broken on arrival - so why send me a QR code to scan. ‘Oops’ signs in lift for the four nights we were there. Restaurant - don’t bother. We tried to eat one night - 50 minute wait and ‘sorry, we have no fish, no steak, no chicken’. But we do have all the desserts. So we left. And why do I have to ask for my room to be serviced? I pay for it so just do it. And when I asked for the room to be cleaned - ‘oh, we are only doing bins and towels today’. GET A GRIP. This is a hotel chain not a hostel chain. Seriously not good enough. Shame really as the hotel is well located , quiet and clean. Hence three stars and not one.
• Edjohnston (8/5): Alan on the reception desk five star - We stayed here last week five couples for three nights ,to attend a family funeral We all had a rooms on the third floor the room was clean but pretty tired . The clothes hook on bathroom door was missing and paint work badly marked The plus side you get a good nights sleep in a premier inn bed. Alan on reception resolved any minor issues that any in our party group had.
• HenrietteS346 (4/5): An ok place sleep, that’s about it. - Positives: Decent bed, clean enough, quiet. Negatives: The WiFi was an absolute joke. The ultimate WiFi was supposed to be able to stream? Don’t make me laugh, it was barely good enough to be able to use messenger. Should’ve been told at arrival one would have to tell the reception we’d like a room turn-over. Paid for the premium room for better WiFi and a coffee machine. There was a total of 2 pods when we arrived, two different coffees. When we finally realised we had to ask to have our room done we were thankfully given 4 pods of the same coffee. Next day, another room turn-over request but then nothing happened???? The card was placed back in our room but nothing was done inside, and ofc no more coffee. Stayed at a few premier inns and this one is the first I’ve thought I never want to stay at again, unfortunately. EDIT: Premier Inn didn’t allow this review to be submitted to TripAdvisor through their questionnaire because of “profanities”. The text above is copied and pasted from said review.
• paulcM5350JL (10/5): Thankyou Alan, and your team for a fantastic stay. - Thank you for a brilliant stay, from the warm welcome by reception on check in, to the final goodbye on leaving. The standard of the room was very high, clean, and fresh. The bathroom was spotless. The room was very quiet during the night with a peaceful sleep. I stayed for 2 nights at the end of my time in Jersey. The staff were so friendly and made my stay enjoyable. Dinner on my first night was exceptional and to a high standard. I started with the chicken goujons, followed by a very tasty steak cooked to perfection. The meals at premier inn all over the uk are from the same basic menu, but the friendliness of the staff and the quality are what counts and here at Bath street they shine out......the bonofii cheesecake was one of the best I have had in a long time. Breakfast on both days was of a high standard with quality and choice. The whole stay was excellent and made special by the whole team....well done Alan and thank you again. I will definitely be back when in Jersey.
• LoveTravel778909 (4/5): Jersey superb visit. - Premier Inn, Bath Street. Our room was the typical room we expect from Premier Inn. However, the service was poor, meals were absolutely basic, and the breakfast was so bad, fried eggs that were supposed to be freshly cooked were like egg frisbies. Continental breakfast, don't make me laugh, no cooked meats or cheese, no fruit (apart from a couple of apples). No yoghurt. Sausages been cooked for hours before, bacon frazzled under the light that keeps them hot. Reception, automatic check in, both terminals out of use for all of our stay. Only one lift in use as the other was stuck on the 4th floor for the whole of our stay. Our room, VERY SQUEEKY floorboards in bathroom, I shudder to think what the room below us could hear? They must have been disturbed by the noise of our floorboards. I honestly think that this hotel should have a visit from a "secret shopper" this would highlight the problems with the hotel and some of the staff. I paid for a superior room, the wi-fi was supposed to be upgraded but I could only access the free wi-fi which was not good. Staff training. I think as a whole they could do with a little basic training on how to speak to customers. Staff training. I think as a whole they could do with a little basic training on how to speak to customers. Not refer to customers as "darling". Bathroom had a bath in it, which became very slippery and probably a danger to an elderly customer when having a shower. We asked for a bath mat but a tiny bath towel was provided. We did ask again and we received the bathmat on our 3rd night's stay. I think that proper non slip bath mats should be provided and not have to be requested for at reception. I have sent the above review to Premier Inn, hopefully they might act on it. Bath Street is a little out of the way for most of the amenities of St Helier It's 30 minute walk from Liberty bus station, maybe a little less if you are young and fit and not wheeling 2 suit cases. Don't hire a car, the parking is horrendous. We travelled on the buses on a 3 day bus pass. Excellent bus service. Get the bus from the airport to St Helier every 15 minutes or so and reasonably priced, £5.60 for a couple. Do take the road train from Liberty Square to St Aubin, a beautiful town to visit and have lunch. 35 minutes each way with a great commentary on the islands history. War tunnels are worth a visit as is the German gun turret at St Catherines. Another visit we enjoyed was to the Jersey pearl showroom. The drive through Corbiere is spectacular and not to be missed. Get the bus to all the attractions. We will definitely return to Jersey, but maybe another hotel.
• muchneededbreak (10/5): Highly Recommend Premier Inn, Bath Street, St Helier, Jersey C.I. Would definitely stay here again ! - Professional courteous and excellent quality of Service provided by all staff at Premier Inn, Bath Street, St Helier, Jersey Channel Islands. Hotel and Room immaculate, Birthday Bottle of Prosecco gift was a lovely touch ! Thank you Alan
• ianbS8912NA (10/5): Top marks for Manager Alan - Great service and customer focus from all the team especially Alan as Manager. Breakfast was fab and no shortage of availability each morning Evening drinks were accommodated well even though we were a large group We had a lot of kids with us also and they were welcomed just as much
• lauracQ230DL (10/5): Great hotel 🌟 🌟 🌟 🌟 🌟 - Would highly recommend this fantastic hotel with very friendly and hospitable staff. Our family room & all hotel facilities were spotlessly clean, tidy and very comfortable. Our breakfast each morning was delicious, freshly cooked and plenty of variety to suit all, all catering staff were lovely and polite. Special thanks to Alan, Billie, Emily and all the girls who made a fuss over our little boy, you all made our holiday a delight and look forward to coming back again to Jersey.
• 75ciaranm (10/5): Great family/group holiday - Had a great trip as we were a big group on a children's rugby tour. Staff were excellent especially Alan who did everything possible to make us feel welcome, providing recommendations and answering the many questions we had. Would highly recommend.

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