Premier Inn Burton On Trent Central

Location: Wellington Road,Burton On Trent,Staffordshire,Staffordshire, Burton On Trent, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Electric vehicle charging station
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• 430keithe (4/5): Not very good - First off all staff couldn't be anymore helpful and pleasant... but on our first night there was no heating in my room . Then there was limited food on offer and to top it off there was verry limited beer on offer as delivery hadn't turned up / not ordered . We baught the few remaining bottles off soul err not the best beer in the world but hay . Then second night no heating in the bar / restaurant or in my room . Customer trying to explain to the area manager about all off our issues we all had found her very argumentative. Not very apologetic. She packed her stuff and left staff to deal with in . Verry unprofessional in my opinion. Has the potential to be a great place to stay and eat but definitely needs some issues sorting out
• S9891TBkarlg (2/5): Very poor place to stay - The whole stay here was not good the bar had no beer at all it was also freezing in here the heating wasn’t working there was also lots of food items unavailable the heating in the rooms also didn’t work the staff who were working were all great but not much they can do about all the issues this could be a nice place but we found too many things let this place down we stay in premier inns regular but will be avoiding this place in future
• mariej0anl (10/5): 💯 for burnley premier inn , very clean and lovely staff will stay again. - What a lovely stay we had at the premier inn burnley, can't fault it at all , very clean and the room was lovely and warm , hot water all the time , the staff are all lovely and very helpful.
• justinsaphir (8/5): Good night sleep for a reasonable price - I am a disabled patron. So have a very large room with accessible bathroom was excellent. The staff were quick for service and very engaging.
• krm1967 (4/5): Poor - Stayed for one night,no heating in room so had to have a portable radiator put in middle of room.Ttry to avoid eating here,dinner came out as burnt offerings and fried breakfast which are usally good in most Premoir Inns all items at counter were cold only 1 person in kitchen cooking soitems coming out5-6 minutes apart.
• Z9642HXmathewc (10/5): Burnley stay for footie - Premier Inn very good! - Stayed at the premier Inn for the Burnley v Arsenal game - staff were friendly, beds were warm and comfortable and the breakfast was great. 😊👍
• D9934TEjulianm (10/5): Good place to stay - Daeschwarn was fantastic. Had a few more rowdy people before us but kept them quiet and his service was brilliant. Would recommend staying again, rooms were tidy and just what you’d need
• 974alistairf (6/5): Feel let down! - I visit West Brom frequently and do pick this hotel as it is close to work and has EV charging points (only 4) under POD POINT App. My saty over two nights been the worst so far! 1. No responsibility from premier inn for the parking EVs. This solely belongs to the adjacent pub next door. Chances of asking the driver to park else where..... Well, I'll leave it to your imagination as I see more and more NON EV cars parking in the designated EV points. 2. Be warned, if the restaurant is busy when staying here... You are not the priority!!! Waited so far for around 35 mins (still waiting!) for my desert! Unfortunately, if this service continues, I'll be looking elsewhere to stay in the future.
• nikitar293 (2/5): Very disappointing - This review is being left in conjunction with the Warwick Premier Inn, and is being left after an email request from Premier Inn to rate our stay/ experience. We (myself, husband and two children) were due to stay at Burton on Trent, travelling up from Portsmouth to then visit Alton Towers the next day. Unfortunately our car irreparably broke down just outside of Warwick, an hour away from the hotel. After waiting on the breakdown service to come and the time of their arrival being continually pushed back we called Burton on Trent to see if there was anything they could do to help in terms of moving the booking to the Warwick hotel (knowing this may not be the case but worth a call to see). Called twice, having gone through the automated call operator each time, to be left with the phone ringing for around 4 minutes before a message says about the hotel being busy dealing with other guests and to call again later. At this point it was 11pm and we needed to get the children somewhere to sleep. We then decided to try and call the Warwick hotel who did answer but said they couldn’t move the booking (as we expected). We described our situation and asked if there was a family room we could book instead. We were told that all the family rooms “that had been made up for that day” were booked, but we could book 2 double rooms instead but would need an adult and child in each room (after we had explained I would come with the children while my husband waited with the car and were told we couldn’t book just one double room for myself and the children). We asked if there were any family rooms at all but were told none had been “made up” so we couldn’t book them. We have always booked with premiere inn for this trip we do (and have done since 2022, staying at both Burton on Trent and Derby West) so were disappointed to say the very least that on this occasion where we’ve encountered an issue beyond our control, being over two hours away from home and an hour away from our booked hotel, there’s either been no answer from the hotel or a lack of empathy for the situation we found ourselves in. We ended up booking a family room at Holiday Inn Express in Warwick who were nothing but exceptionally helpful and apologetic that we had to wait 5 minutes for the room to be made up as a family room (no bother for us - it was a room!). I fail to understand why Premier Inn couldn’t have offered the same service when we came to you in the first instance (and you already had our money!). Interesting also that I’ve been asked for a review of our stay when we didn’t even check in and stay - which makes me wonder whether Premier Inn are even aware that we didn’t stay or question why (but like I say at this point they had our money for a nights stay and breakfast for us all the following day which we didn’t make use of so it makes no difference to them).
• Jayno76 (10/5): Excellent Hotel Lovely Staff - After a long drive from South Wales and a wonky satnav trip into the town center, I eventually found this hotel. The lady on reception was lovely and welcoming and assisted me with everything I needed whilst checking in. My room was lovely and clean and there was enough tea, coffee and everything else I needed for my stay. The bathroom was lovely and clean also with a very good shower and fluffy towels. I ventured down for my evening meal and the staff in the restaurant couldn't have been more helpful and polite and nothing was too much trouble for them. The food was lovey but as I was tired I went back up to my room for that much needed shower and to rest up in bed before a day at my conference, As an added bonus I was treated to several firework shows for most of the evening which I enjoyed. My bed was very comfortable and i slept well waking up rested for a full day at work. Check out was very simple and I would be happy to return here if I need to come to Birmingham again.
• O569TXjasonw (2/5): Not recommended. - Tired and grubby hotel. Unkempt exterior grounds and parking. Staff lack basic hospitality and social skills. Chaotic breakfast service.
• Steve3798 (2/5): Avoid this hotel - Very poorly staffed in the hotel and restaurant leaving them unable to accommodate and feed the customers. The restaurant outside was like a building site, very poor
• Tourist06137204080 (10/5): Great family weekend away - We stayed her for a family reunion. We booked the room, dinner and breakfast option. We were not disappointed, the rooms are clean and beds comfortable. The staff are friendly and helpful. The food in the restaurant was delicious. I will definitely be returning to this hotel.
• mikecoliverwales (4/5): Appalling - Don't bother using the attached Restaurant or bar. The bar was insufficiently stocked and the restaurant couldn't cope with evening meals. The breakfasts were cold and the bacon was horrible.
• Fearless44198093715 (4/5): Slow service - Was very glad to see the new restaurant as we have stayed here many a time with no issues. What a poor performance from the incredibly slow service even though very quiet in there. Over an hour wait is not acceptable .. waitress excuse was that we had starters .. we waited over an hour for the starters ( 4 prawns) but ended up cancelling the rest as they’d not even started it. And the 30% off meal deal offer is a complete scam. They make the money up by charging for lots of add ons.
• 113clivea (2/5): Room OK, but issued parking charge despite following directions for checking in the car - Hotel was clean, but there was no heating control in the room. Asked reception how we increased the temperature and they said that they would deal with it, but nothing happened. Two weeks after the stay we received a £100 parking charge for leaving our car in the car park, despite having checked the car into the booking in system in the foyer on arrival. Emailed Premier Inn to try and clear the matter up, as they don't display a phone number, and had no response. Very poor service.
• Eskimoiow (4/5): Not Happy - My wife and I booked 6 nights and included the Meal Deal. Although the room was satifactory, and the staff were friendly, the place seemed understaffed. They were all being asked to do to much and therefore the service suffered. At meal times the person on reception was behind the bar serving drinks and taking dinner orders, whilst also serving at table and dashing back across to reception if there was someone to book in. we were often stood at the entrance of the resteraunt at the sign saying wait here, because the few staff were busy doing other things. There only ever seemed to be one person in the kitchen trying to cope with all the cooking so that slowed down the service. At breakfast on the hot food counter there were often empty trays, so you had to either wait for the cook to refill it or go without that item. On one evening we went for or evening meal only to be told the chef had not turned up and they were not serving food. So we had to search the local area for places to get a meal and try to book a table at the last minute. We left there on the 17th Sept, with a promise that we would be re-embursted for the meal, but now 28th Sept. we have had no money back. So next time we are in that area we will be looking for somewhere else to stay.
• Sightseer802515 (10/5): Great location and friendly staff - Great location and parking. Attentive staff and warm greeting and departure. Great breakfast with a good selection..
• TrevorS53 (2/5): Smelly stay. - I stay in Premier Inns frequently. They are a budget stay but usually it does what it says on the tin. This hotel however was unfriendly and filthy. The room stunk of stale urine and the bathroom even worse. The whole place could do with a dee, deep clean. The breakfast was ok. Kind of put me off Premier Inns but I'll probably stay in ones I've visited before and are good.
• Rachaelrach1990 (8/5): Nice and easy hotel stay - Good value hotel. Close to where we needed to be. Easy check in, we couldn't check in till midnight so there was someone there all night to help. Beds are super comfy! Only downside was the breakfast in the morning, they weren't doing a fry up / hot food for some reason and the continental didn't look filling enough so we had to go somewhere else.
• 769gregl (4/5): Disappointed and overpriced. - Stayed here for 1 night nothing Premier about this place. Room was clean overall, but in the shower we had a cracked tile, also the paintwork and cealent were in a poor state under the sink. Only 1 large towel was provided and 2 small face towels. The other disappointment was the bar it didn't open till 5pm. Breakfast was very good but did have to wait for fresh eggs also black pudding ran out. Overall breakfast was good with pastries and fresh fruit and cereal. Would not stay in a Premier inn again as price did not match quality.
• Derick8885 (10/5): Shout out Pat - Had a lovely stay at this hotel with my girlfriend. The food was excellent the room and bathroom were spotless and the bed was very comfortable, making for a relaxing night. The staff were extremely helpful and always willing to go the extra mile. A special mention to the receptionist, Pat we had a good joke and laugh together, which made us feel instantly welcome. That positive energy at the front desk really set the tone for the whole stay. We left very satisfied and would happily return.
• JulieBoldon (6/5): Chaotic Stay - Despite requesting a twin room and confirming this by telephone and Email upon check in we were advised there was none available. The receptionist confirmed the booking clearly stated “twin room required” but they were very busy and this had been overlooked. Following a wait at reception the receptionist eventually located an available room with double and a sofa bed and if we waited 10 minutes whilst she left reception unattended to go and make the beds up then we could have that room. We did have a comfortable night in the pleasant ground floor room. The following morning we decided to have breakfast - alarm bells should have started ringing when we entered the restaurant at 10:15 and there were only 2 tables of diners eating. The waitress (Chelsea) took our payment and advised us to help ourselves to the breakfast……..OMG - Empty cold drink jugs, I had to request orange and apple juice and cartons were brought. Coffee machine broken - this took 20 minutes to top-up and fix, no bacon, sausage or hash browns, all plates empty - Again I had to ask the chef and again was told he would cook some but would take 5-10 minutes (why wasn’t there basic items cooked and available when stocks were low?). No sliced bread - was told they had run out!!!! Honestly what a joke………. By now other diners had came in for breakfast and were as frustrated as me with organised chaos. I asked the waitress if the chaotic scenes were common and was told - I’ve been busy, I’m by myself - very little urgency to clear tables of dirty dishes, replenish depleted items, refill the empty coffee machine etc etc etc
• jessicadG9289LE (10/5): Amazing staff member cat - I had a great stay due to cat who works at this hotel she made my stay the best she made me and my family feel very comfortable and welcoming made sure we had everything we need . Always made sure my room was nice and tidy . Hotel was lovely .Thank you so much cat cx
• chrismH9322FE (4/5): Disappointing stay - Room was dirty and very badly painted, mould in places. Had several spiders and cobwebs At breakfast food was poor and waited over 35mins for hot food. No one was on door to welcome us. Poor service and disappointing stay
• E2120IZmarieb (2/5): Poor from start to finish - AVOID - This visit was wholly unacceptable and fell far below the standard expected from Premier Inn, both in terms of safety and service. The number and seriousness of the issues meant that my family’s stay was neither safe nor comfortable.
• deano12l (2/5): Disgusting - Wouldn't stay here again the full experience was shocking the place was disgusting smell from corridor was bad stains on carpets and there chef phoned in sick so there was no meals and when asked if they could accommodate for this was basically told to go buy my own and claim it back off my company witch is ridiculous a big company like this should have more than one chef and also asked if they could go make me something like a sandwich and also told no one in was trained to go in kitchen to make a sandwich to compensate for having no chef absolutely shocking sort it out Premier inn Burnley
• emmafas (2/5): Save your money - Rooms clean and basic but comfortable enough. Very noisy at night people running back and forth. Room was very warm but air con was good which made up for it. Staff on reception and in restaurant were very rude. Not at welcoming and very unhelpful. We had paid for a meal deal which wasn’t explained and when I asked a few questions a menu was thrown at me and I was told read this. Food was appalling. Burnt and pretty inedible. Dinner slightly better than breakfast. Availability at breakfast terrible and we left hungry and had to stop and get something else. Complete waste of money for the meal deal don’t bother as nicer places locally which cost similar prices. A shame as had the potential to be a nice place but noisy and rude staff so wouldn’t visit again
• GrandTour51648771671 (6/5): Highly embarrassing - Another couple were given a key card to our room, whilst we were still in the room. I had just got out of shower. Very embarrassing and highly uncomfortable.
• carolhR2033RM (2/5): Very very poor - We booked 3 rooms 1 had very unclean toilet which when reported, we were told it would be cleaned when when they were ready. 2nd Room no running water on 2nd day 3rd room water was cold Windows cannot be opened in any room - total fire hazard Restaurant was not very clean, food was shockingly poor & staff (apart from the young fella putting the food out) were unhelpful & had a horrible attitude. Infact apart from that guy that was the general with the staff. Wouldn't even give a star if that was an option. Definitely wouldn't recommend unless no other choice
• 755magsw (10/5): Thank you! - Lovely stay the night before our wedding. Friendly and attentive staff from check in to the bar/restaurant. We had family and friends stay with us and had a lovely evening overall
• Navigate21960047740 (8/5): Family trip - Clean, presentable and comfortable. Some noise from room above but was addressed when I raised this with staff. Family room was not ready on our arrival but again was addressed promptly.
• jodiet725 (10/5): Another great stay - Met at reception by Leanne met with a warm and welcoming smile and hello as always showed amazing kindness and patience with my children who both have special needs visited restaurant for breakfast and dinner during stay staff inside were brilliant as always and food was delicious another wonderful stay can’t wait to be back again
• dianewX8570RE (4/5): RIP offb - Restaurant very poor. Hot day didn’t want a main so had starter at 5.99. Pudding at 6.99. And was charged extra for the pudding because I hadn’t had a main. Even though the meal deal had been paid for 2 courses. No other restaurant does this. I have the same in Wolverhampton the night before with no extra to pay. Will not be back and will advice the company not to use again. . Also took 1 hr and 10 minutes just for the above with only 7 people in the place. Total joke
• parmys (2/5): Very poor - The young guy on the front desk took 4 hours to check us in. His a very rude man! Door lock was broken then only to be told pick the babies cot ourselves and move it to the 3rd . No managers on site. People were really annoyed of the service he was giving as he was very slow and couldn’t be asked!
• Mitchie1971 (10/5): Good hotel - Stayed here with friends before a festival. Standard Premier Inn, rooms clean and comfortable. The bar and restaurant was good with lovely friendly staff. Food was reasonable
• alijaxx (10/5): Amazing stay. Don’t let bad reviews put you off! - Was dubious after reading several bad reviews. Just wanted a home from home after pendle witch hunting with our two little girls. Greeted wonderfully, checked in at 2:45. Room was massive, first floor. Plenty of space for the girls. Went for a meal in the adjoining restaurant - it had just been done up in the past few weeks we were informed. The girl who looked after us in the restaurant was called Chelsea. She could not be more accommodating to us all. Literally catered for everything. Had a lovely nights sleep, no noise even though our room was next to the stairs. Slept till 8:45 all of us. Went down for a lovely breakfast, staff again warm and welcoming. Had a great stop! Would recommend to anyone. Thank you again Chelsea! :)
• 68suzethc (4/5): Hotel construction - Hotel look lovely outside. I was very dissapointed to arrive at the hotel and realise we was staying in a construction site. It would have been nice to have been informed prior to my booking.
• CumbrianSue (10/5): Good stay - Nothing to complain about - Clean, comfortable room with good mirror in room with plug next to it and well it for make up. Good shower. Facing the road but no traffic as quiet part of town. Good restaurant next door with good selection for breakfast. Large free car park. Supermarket very close for anything you've forgotten.
• cr8ted2praze (8/5): Good, but could be Great with some TLC. - Stayed here for 3rd year in a row for an annual conference. Location is perfect, just across the road from New Square shopping area with a Tesco extra and all the shops and restaurants you need to make your stay convenient. Onsite restaurant is excellent, staff are more than happy to help and the hotel has plenty of free parking for guests. Rooms are of good size and of course the famous Premier Inn beds do not disappoint. The only thing that I will say is that the rooms are starting to look a little tired with scuffs on the walls, cracks in the ceiling, chips in the bath and the carpets are starting to looking worn. Nothing major, but these things just spoil the hotel vibe a little. Overall, the positives far outweigh the negatives and I've had another pleasant stay.
• L3898EAmarcr (10/5): Great staff that have to be mentioned - I have been staying up here for 6+ weeks now. Krystal and Isabell have been amazing, both have gone above and beyond there pay grade. Tom in the restaurant has held the fort all by himself since the re-open, top chef… I feel he could do with some help in there though… Adam has been fantastic on front of house too, there’s nothing he can’t help you with…
• angiew124 (10/5): Exceptional staff - A comfortable stay in a well run premier inn. The staff on duty were amazing, performing multiple roles - particularly the man on reception and serving in the restaurant. The service was exceptionally good. Staff were attentive throughout the meal and friendly throughout.
• N5871DGstevenw (2/5): Kids should not be allowed to run around the hotel like a playground!!! - As I work all over the UK it is important where I can to get as much rest as possible before I deliver training courses at our centres and company premises, what I do NOT expect are kids running around corridors thinking they are the only ones in the hotels and parents not taking full responsibility. Apart from safety aspect but also a safeguarding aspect children should not be left unattended. It’s bad enough some staff stating they can’t do anything, yet our company spends hundreds of thousands of pounds in this group for all of our staff. I have no choice as I do not want to travel 3+ hours before doing a full 8 hour day teaching and assessing, this is why I travel the day before then I’m fully refreshed for the day. Please Premier Inn, amend your policies to deal with this issue. It’s a hotel not a school club, people need to rest no matter the time day or night!
• Happiness09427989065 (10/5): Nice rooms - Good service, clean room. Food in breakfast was nice and had a lovely stay. Everything was well and organised. It was lovely staying in.
• kylenQ7879FF (10/5): Perfect example of Premier Inn - Bed very comfortable and was lucky to get newer style room as there seemed to be a mix, staff at the reception were very helpful, facilities worked as expected, and would definitely stay here again! This was my first stay so it would have been nice to explain the facilities available such as tea and milk refills, vending machines, and HDMI on the wall for the TV, but now I know :)
• LucyBCB (4/5): Premier inn! - We were walking between Derby and Lichfield so this was a perfect stopover. Great hotel as always but restaurant closed. Thank god for Morrisons across the way.
• BuckleyHuff (6/5): Outside grim looking - Needs to TLC. Receptionist needs some customer training.Not a smile looks bored. Actual hotel ok bed ok clean enough. It’s outside needs paint weeds everywhere. In restaurant it’s grim outside looks abandoned. Inside better staff nice chairs need good clean and new blinds. Food can’t complain breakfast was very good.
• rachelkO9476QG (8/5): Good value - Lovely staff, the room was spacious and clean and the food was decent. The hotel was easy to find and ample parking. Check in and out was easy.
• H2949FTcolleenc (6/5): Hope you’re not hungry or on a time schedule - Hotel was standard Premier Inn, great for one nights stay. The restaurant at the next door pub for breakfast has poor service Having requested vegan ‘bacon and sausages’ we were faced with a 20 minute wait for them to be ready. They are cooked as needed apparently Quite why the chap cooking them didnt do so whilst prepping the other items - hash browns, eggs etc, escapes me, as he only put them in the oven after we had been standing there a good while. He wasn’t exactly in a rush. 20 minutes after the initial request they were ready, then we had to wait for all the other items to be refilled. Perhaps two members of staff would alleviate this or a speedier member of staff? The toasters are insufficient for the amount of customers also. When need to stay at Burton arises again - we will visit Morrisons over the road for breakfast.
• mandyelizabethb (10/5): Outstanding customer service! Thanks Stacey 😊 - Stacey welcomed us into the restaurant with a smile and delivered fabulous customer service making our visit really enjoyable by creating that warm and friendly atmosphere where nothing was too much trouble for her. We enjoyed our food and of course slept very well as always in a premier inn!
• emmahW8195SZ (10/5): 5 star - The biggest family room I’ve staying in, it’s usually a squash with a 7, 12 and 15 year old boys but lots of space. Room was the perfect temperature even on a hot day. Room was very clean, staff very friendly and welcoming, breakfast was amazing. Definitely the best premier inn I’ve stayed in, would choose to go there again and easy to get to Alton towers.
• U760ENdanielh (10/5): Good fantastic - Comfortable bed and the food is cooked to perfection. Especially the calamary and the steak. Excellent staff in the bar
• ef510 (8/5): Premier Inn experience West Bromwich - My Sister and I went to this hotel the night after we attended an awesome concert. Before we went we had a meal in the Restaurant. We both had the steak, with the peppercorn sauce, skin on fries, and a few cocktails. Layla, the Server was amazing, nothing was too much for her…Thanks Layla 😁 Chef Paul, you can cook. The meal was fabulous, cooked to perfection, exactly how we wanted it. My Sis likes her steak almost cremated, and I like mine medium. All perfect…Thank you Chef Paul 😁 Both of you keep up the good work 😬 I did not get the Receptionist name on the Tuesday morning, but thank you. You did a great job 😁 I did not get the best night sleep, as the room we were in had a connecting door. Unfortunately, we had some rowdy, loud neighbours. I did tell reception, who were great and let the other room know. They toned it down a little bit, but could still hear all of their conversation. I eventually fell to sleep at around 04:30am, only to be up at 07:30am. I would suggest the rooms with connecting doors be left for family/friends/groups, if the rooms are not all connecting rooms. Overall, it was a good stay
• joanne-morfitt (10/5): Exceeded expectations - We stayed on a quiet Sunday night with a group of around 20 people. Check in was easy and the room was clean. I don’t normally review chain hotels but I am for 1 reason particularly, the food and service! The evening meal was exceptional and fantastic value. The two ladies serving were run off their feet but were lovely and accommodating. The following morning breakfast was the best we’d had in a Premier Inn. Both chef’s for dinner and breakfast really cared about what they presented.
• 135jessed (10/5): Ideal location. Staff very pleasant - Ideal location for central West Bromwich and with excellent road access to the motorway. Nice large carpark, with free parking. Room to the usual Premier Inn standard and it was nice to find the aircon had been put on before I arrived, esprcially given the windows don't open (hottest day of tye year so far).
• donvikky (8/5): Great value for the price - I believe the stay offered excellent value for the price. While there was some ongoing renovation on the floor I stayed on, which caused a bit of dirt in the hallway, it didn't detract much from the overall experience. I didn't try the Wi-Fi, as my previous experience at the Premier Inn in Longbridge was poor, but my Lebara network was sufficient for my needs. The mattress was incredibly comfortable, and I had a restful two-night stay. The hotel's proximity to the city center is another major advantage – it’s just across the street from the New Square Mall, Odeon Cinema, and a variety of restaurants and shops. Additionally, it's not far from the Lodge Road Metro stop. All in all, it was great value for the price!
• Coastal21243947820 (8/5): Clean hotel with lovely reception - Amazing stay, very helpful reception staff and clean rooms. Food in the downstairs restaurant is also delicious with a range of drinks ! The only downside was the cleaning staff who seemed rather annoyed all the time bringing the atmosphere down a little bit.
• oblongly (10/5): Clean, spacious and value for money - Clean and spacious room. Located in a nice area of town with lots of amenities nearby. Hotel was clean and comfortable. We stayed in family room and 1 of the kids "beds" was like sleeping on concrete, so she ended up in my bed. But overall value for money was excellent
• kimberleywK2338DU (2/5): The worst Premier inn we have stayed at - Room was large but had a really damp mouldy smell which we found was coming from the bathroom. The toilet seat was stained with urine and the shower curtain smelt very bad. Paint coming off the skirting boards everywhere looked tatty. Also found a large piece of snot had been wiped on the mirror in the bedroom and not cleaned off. Air con didn't work properly and windows didn't open so the room was extremely hot. Went for our evening meal at the attached restaurant and that also wasn't great - items missing off our plates, children only got one side of corn when menu said two, asked for cheese on burgers came out without any, Korean burger had no Asian crunchy slaw when we asked for it we got normal coleslaw with a squirt if chili sauce in, pancakes were stone cold. Breakfast was dreadful waited ages for items in the hot buffet to be topped up only for others to then be missing. Very few continental options as we were told they hadn't defrosted in time! Usually love a Premier inn but wouldn't stay in this one again.
• rachelmM4877OQ (10/5): Can't wait to go back - The whole experience was amazing and I can't wait to come back and stay again very soon with thr family and do alot with the children around westbrom... everyone is friendly and kind never had a bad experience here its always been welcoming and outstanding ✨️ 😊

Photos