Premier Inn Cheltenham Central - West/A40
Location: 374 Gloucester Road,Gloucestershire,Cheltenham, Cheltenham, GB
Star Rating: 8 Stars
Property Type: Hotels
About this Property
Welcome to Premier Inn Hotel Cheltenham Central, where comfort meets convenience in the heart of Cheltenham!
Prime Location
Nestled near the iconic Cheltenham Racecourse and surrounded by the stunning Cotswolds, our hotel puts you in the ideal spot to explore the area's historic charm and vibrant culture.
Spacious Comfort
Relax in our generous rooms featuring luxurious Hypnos beds, ensuring a restful night's sleep after a day of adventure or business.
Delicious Dining
Indulge in sumptuous meals at our on-site restaurant, where you'll find a menu that satisfies every palate, perfect for winding down after a busy day.
Experience the blend of charm and comfort at Premier Inn Hotel Cheltenham Central—your perfect getaway awaits!
Important Information
Approx 100 spaces, including 2 disabled bays. No height restriction. Parking for large vehicles available. Vehicle registration must be given to reception.
M5(J11) to A40, Cheltenham. Follow dual carriageway to end, over 1st roundabout, right at 2nd roundabout. Hotel is 1/2 mile on the right. Next to TGI Fridays.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
-
Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- Brigitte (10/5): - Excellent service and lovely staff. We will definitely come back! We found the whole experience delightful.
- Destination283427 (8/5): Great hotel with very helpful receptionists - Quite hard to find the hotel in the dark as the road system around it is a bit confusing!
Great that the restaurant is accessed from the hotel and good space for breakfast
All Receptionists very helpful
Especially BARBARA on reception during the evening was amazing and soo helpful
- I1041GLhelenc (10/5): Day trips - Exceptional hotel.
Clean and inviting.
Staff superb.
Free car parking bonus.
Great links to motorway and Peak District.
We visited several places whilst here and it was central to everything.
Definitely be back next year.
- simon996x (10/5): Good Value - Our room was comfortable and clean.The overall exerience was good at a reasonable cost. Beds are comfortable and meals good
- Jimmyfox1978 (10/5): Great little hotel - Lovely staff, very clean. The breakfast was presented beautifully and cooked to perfection by Joel, a credit to the company. Will definitely visit again. Thank you James Fox
- Eb0nyuk72 (4/5): If you have limited mobility, avoid, avoid, avoid. - I’ve stayed in many Premier Inns and this has been the worst. Upon arrival 40minutes early I was told I’d have to pay £15 for early arrival, if I’d been an hour or so early I wouldn’t have minded but it was less than an hour! But
after a long drive in the rain, I didn’t care I just wanted to be warm and dry, well, it was dry. After a 2 minute hike from reception, and yes it really was 2 minutes away, there is only one way in and out so if you have slight mobility issues, or are elderly be prepared for a very long walk. We eventually found our room only to be hit with air colder than what was outside.
I put the heater on which sounded like it had a dying bird in it. To have the heater on overnight was impossible. The curtains had to stay closed because of the draft coming in from the windows, this darkened down the room which was already poorly lit. A very large room, one main light by the door, and a couple of small book reading type lights was all there was.
On the Saturday evening we went to the restaurant which we had booked only to be faced with a notice warning of an hour and a half wait for food. We went up the road to McDonalds.
Breakfast on the Sunday morning was ridiculous. So many people you could barely move, the restaurant is clearly not large enough to maintain a Premier Inn of this size. In the week days it was better, but I’d avoid the school holidays and weekends. The breakfast was good though.
After going out for the day we returned to find it difficult to park due to the amount of work vans in the car park, most of which took up 2 spaces, so that added more walking to already long hike.
Very disappointed in this Premier Inn and won’t be using again. Prices are getting too much for a bed and breakfast which is what this now is, and at the very least you expect to be warm and not have to walk half a mile everytime you want to get to your room.
- johneX8868DC (10/5): Naturally friendly and hepful staff - Nice rooms, beds comfy as advertised, breakfasts excellent. All good but....
... My wife and I booked 2-nights; 11th & 12th Nov-25, at the Premier Inn, Chesterfield North [Tapton Lock] to visit family at Holmewood. It all went horribly wrong when my wife suffered a medical emergency on the 12th and was admitted to Chesterfield hospital for what turned out to be 5-days.
The staff at this Hotel cannot be praised highly enough. I'm certain that they are trained to be friendly to customers but that training was superfluous because I was left in no doubt that it came naturally. It left me with a very good impression of Derbyshire and it's people.
Because none of my cards worked, I had difficulty Internet booking on a dayly basis. The receptionist helped me to book on more than one occasion using the card machine on the desk. Another time the 'night man' Troy] did the same after I came back late from the hospital. They were all very patient with me.
On another day the hotel was full but the receptionist came through to the dining room to inform me of a cancellation which she then managed to secure for me. I was very grateful. Every time I walked though reception or into the dining room someone would ask. 'How is your wife?'
For a trip which started with two of us, I was left alone but not lonely because of the staff at this hotel.
Thank you!
John
- Z3640QWdereks (6/5): Could have been better - Hotel was standard for Premier Inn, not really different from many others we've stayed in. We also pre-booked a meal deal (2course dinner and breakfast).
Dinner at the adjoining Brewers Fayre restaurant was poor. There was clearly an issue with staffing numbers. No-one on the desk to greet you so just found our own table. The place was reasonably busy but not full.
Ordering at the bar took about 10 minutes due to lack of staff who took food orders and got drinks at the same time. Was told that there would be a 1hr 15min wait for food as they were 'very busy', didn't actually think they were, plenty of empty tables.
Food actually took about 35mins and was okay but not brilliant.
Breakfast was standard Premier inn fayre.
Overall, stayed at better Premier Inns.
- 608rhyss (10/5): Amazing place - Amazing service. Welcomed with a warm smile and accommodated for very quickly.
Room is clean and spacious. Will definitely be staying again.
- lynr703 (10/5): Excellent - We stayed here for two nights. We could not fault a single thing both at Premierinn and in Brewers Fayre next door. Our room was spotlessly clean as usual and lovely and warm. At breakfast on the second morning, there was a fire alarm. As it happens it was a false alarm as the alarms were being tested. However, both the manager on duty and the lady topping up the breakfast offering handled this with professionalism and common sense. We all felt extremely well looked after and quickly returned to our meals. Well done team we had a grest stay.
- Getaway06821903528 (10/5): Happy customers - Barbara at reception was particularly welcoming and helpful! Big car park and attached to a restaurant. Book restaurant as does get busy, especially at breakfast
- michaelhZ9848KS (10/5): Work trip - Wonderful staff on reception especially Barbara, willing to support all customers, friendly environment.
Food good as on meal deal, could do with a bigger range choice.
- 83colina (10/5): Enjoyable Stay - I spent two nights here and it is well situated an easy walk from the centre of Cheltenham, the check in was really quick and the staff friendly. Its a smaller Premier Inn so the room didnt have a fridge or a safe but that really didnt matter, it was clean, comfortable, quiet, the bed was really comfortable and i had a really good nights sleep. I enjoyed the breakfast i had the full english option with the continental or you can have the continental option only, if you dont fancy walking into the centre the bus stop is handy with busses running every 10 minutes.
- M2219AMamandas (2/5): Worst hotel ever stayed in - The room 29 was absolutely filthy
Floor filthy bathroom sink and bath filthy couldn't have a bath the plug broken
Kettle full of scale and what looked like phlegm in the bottom.
Remote absolutely filthy covered in dead skin and dust and falling apart.
Whole building very run down very disappointed and not up to the standard of any other Premier inns stayed in.
Do not stay here.
I hope premier inn will contact me to explain the extremely poor conditions of this hotel and a plan to improve cleaning and maintenance as this is not acceptable.
Couldn't complain at the time as we were under time constraints.
- LadyBird1928 (10/5): Wonderful Staff - Wonderful staff, polite, friendly and helpful. Gentleman Friday evening and different gentleman on desk Saturday were lovely.
- SeanA1074 (10/5): 5 Star Stay - Fantastic customer service from Barbara on reception. My companies booking agent hadn’t confirmed my booking for my overnight stay. Barbara quickly and professionally sorted my reservation dealing directly with the agent via telephone. Barbara also helped an elderly gentleman with his check-in at the same time as she helped me, taking her time explaining everything to him in a professional manner.
The bar staff were also great. Very comfortable room. 5 stars from me.
- AngelaH415 (6/5): Not as good as in previous years - We parked fairly easily although a lot of the spaces are now used by people parking for McDonalds. The front of the hotel looks shabby now, but it did once look quite smart. Checking in was easy & our room looked pretty good. The beds & pillows were really comfy, as always. The bathroom looked in need of refurbishment. The towel rail was rusty. there was what looked like tin foil hanging off the shower curtain rail. In the bath here was thick black mould behind the soap dispenser, around the grab handles and under the overflow. This is purely due to a lack of proper cleaning & would be easy to remove with a squirt of household spray and an old toothbrush. The floor had an area of very thick dust. 2 mugs were provided so we could make tea or coffee but no glasses. Internet access was very dreadful and we chose not to pay an additional £5/day to upgrade - it's never been that bad when we've stayed here before so we think this is just a scheme to get an extra £5 a day from us. We've been coming for a couple of days once a year for quite a number of years and although the beds are still really comfy it all looks rather shabby now. I think we may have to look for an air B&B next year.
- lukecJ8676RF (6/5): Decent room miserable staff - Room was as expected really snotty woman on reception when checking in though really unwelcoming other than that decent stay good breakfast
- T2403JDtimf (10/5): A great place to meet and eat!! - We stayed at the premier inn Cheltenham central (west/a40) hotel
Came up for a wedding, lovely stay and the the breakfast was absolutely delicious , all prepared by the Chef Joel , he went above and beyond in providing an exemplary service throughout ..
- 458carlb (4/5): Review from a wheelchair user - Beware there are no family rooms available at this hotel suitable for a wheelchair user so you’ll have to book 2 rooms. The bed in the accessible room is really low and I needed help getting back into my chair, not sure why anyone would want it so low. The hotel removed the raised feet so nothing can be done to lift it The toilet is close to the sink so you can’t use a shower chair. Positives….. staff are helpful and the room was clean. Food is good value but the restaurant is tired and long due a refit.
- johnwK9598KU (10/5): Spot on stay - From check in to checking out service, cleanliness and breakfast were excellent. Staff helpful, food at breakfast was warm and freshly cooked.
Dining area very clean.
- gavinhK3797YM (10/5): Reception - Sharon and her colleague at reception were so helpful and friendly, made are stay very easy and would definitely stay here again.
- michaelah841 (10/5): Jordan - Simply the Best! - Big shout out to Jordan! As a woman travelling alone it’s always nice to frequent the same hotel. But to be welcomed with a friendly smile and someone who always goes the extra mile is unusual. So a big thank you to Jordan who always looks after me and takes the time to make sure I’m ok.
Top marks!
- andyaI9435XP (4/5): Great hotel arrogant staff - A very nice hotel it's a pity the staff who work there are rude ,arrogantly awkward when serving the likes of me who are customers. I thought it was just me but having spoken to other family members the experience was not just shared by me ,not a pleasant experience at all ,if invited to another function there I would decline.
- montyburns2015 (6/5): Good hotel but no charging points and avoid breakfast - You know what you are getting with Premier Inn and this hotel does not disappoint. Rooms are large and clean and bathrooms are well equipped and in a good state of repair.
The car park does not have electric charging points so this is an issue for anyone driving electric (there is a Morrisons opposite that does but you then need to go back out to move your car).
Breakfast for anyone who is not a meat eater is lacking with no alternative products on offer and I would recommend going elsewhere as you can get a better selection for the same money here.
- joshnH6652NK (10/5): Wedding - We arranged for an early check in as we were going to a wedding. We were greeted by a lovely receptionist who checked us in promptly. We had a great conversation and she even interacted with the children.
Room was spotless when we went in. There was some treats left for the children which was a great touch. When we came back from the wedding later that night the receptionist was there again to greet us with a genuine interest if we had a good day.
Breakfast is in the restaurant attached very busy on a Sunday morning but plentiful. We would definitely recommend this hotel as were made to feel so welcome.
- A6294UTmarke (6/5): stole my 3 pin charger on my last visit - needs an update /paint windows it looks very very tired and in need of a lick of paint and new silicone in the bathroom areas
- Lew7990 (10/5): Helpful staff - Great stay as usual with our premier inn experiences. Sharon at reception was amazing, went above and beyond with helping me when I lost my hard copy of a speech I was needing! Got it printed out asap for me! She prob would have read it out for me if I had of asked!! 👍🏻 thanks again
- W9277PTtraceyh (10/5): Great location and quite hotel. - Lovely quiet hotel in great location. Onsite food at reasonable prices. Free parking and lovely walk along trans pennine trail to Chesterfield.
- briansV4156AK (10/5): What a lovely welcome from start to finish - Perfect location for meeting up with my friends, as soon as you walked through the door there was a smiling welcoming face. Barbara checked me, asked me if i had had a good journey? She made me feel very welcome and made sure i knew where i going if i wanted a drink or something to eat. I stay in a lot of hotels but i must admit this Premier Inn has the best feel about it and welcome. The room i stayed in was very clean. Spacious and comfortable... the bed was extremely comfortable . Could not fault my stay one little bit, Nothing was too much trouble. I will defiantly be booking again...just wish the Restaurant staff were as welcoming!!!
- A7904HLdavidh (10/5): Great service! - Carla couldn’t do enough to help me.! Nice clean room and comfy bed. Plenty of parking. The food in the adjoining pub was great.
- sandramX2878SG (10/5): Trip to the Peak District! - I stayed here at the end of the six week holidays with my husband and daughter as a little trip to the Peak District before back to school. The rooms were clean and the staff were fantastic, nothing was too much trouble. A special mention goes to Sharon who went above and beyond to make our stay enjoyable as a family. Will definitely be returning!
- M1785EZnickm (6/5): Usual Premier Inn hotel however room smelt of smoke this was meant to be a non smoking room. - Stale smoke smell in room. Wifi not working in room. Breakfast usual but appeared to have been kept hot for excessive time causing eggs to be dried out.
- aimeemV9154BD (10/5): Great experience - We stayed in the Cheltenham Premier inn with my family. The rooms were very clean and comfortable and all staff very friendly and welcoming. A special mention to Joel the chef who was very friendly. The food was cooked perfectly and my mum said they were the best poached eggs she’s ever had.
- Safari04481383948 (10/5): Family visit - Always a nice stay. Friendly staff.
Been a few times visiting son in cheltenham.
Breakfast always lovely cooked by Joe in the kitchen
Will no doubt be down again soon
Dave and Debbie from york
- davidrY8420YS (10/5): Friendly and helpful staff - We found the location of the Chippenham Premier inn to be easy to find and next to a fast road. The helpful and friendly reception set a good atmosphere. Our room was clean and comfortable. The room was good value. The corridors and stairwells were clean and tidy. The noise level was much better than some Premier Inns. Overall we would recommend it and we will return.
- KROB74 (10/5): 5 ☆ budget hotel - Can not fault my stay from start to finish, warm friendly welcome from reception on arrival, lovely clean room.with comfortable beds, reception staff more than willing to help with any queries and clearly had time for their guests.
- V5155OXjant (2/5): Never again - Uncleaned corridors, spillages on carpets, very stained, and strong smell of urine.
Mattress' were really uncomfortable, and when checking in the guy at reception was quite rude and neglected to tell us we should have at least 2 key cards, because if one of you leaves the room you need to take a card to gey back in, but you also need a card in the holder in the room to have any lights! So you are sat in darkness until the other person comes back if you only have 1 card!
- F9405GFjohnp (8/5): Ideal premier inn for our 4 day vacation - Overall our stay was pleasant service was good, WiFi was poor in several places. Ideal area for our 4 day vacation.Food in the restaurant was a fair quality for the price.
- soundgesture (10/5): Good overall stay - I liked it here, we stayed for a week or so on work business. Breakfast in the pub was very good at the weekend. Rooms were good, big TV, free WiFi. Pillows were a bit of a let down. But overall enjoyable stay here.
- Dine_out_again_today (2/5): Terrible, neglected, run-down - I always thought Premier Inn was a good brand. The first room offered smelt very badly of stale smoke. We were offered an alternative which also stank, this time of dank mould/rotting skirting board in the bathroom, photo attached.
Overall terrible place, we didn't stay. The young man on reception was lovely; he did his absolute best, but we were left having to drive home, in the rain, from Chippenham to Stockport arriving home well after midnight. The company fully refunded us without any argument.
- D8636AYrichards (4/5): A fairly poor experience - This venue wasn't up to the usual Premier Inns standard. The room was too warm and didn't have any aircon. I had dinner at the adjacent Brewers Fayre but it was very busy and seemed short-staffed. I had booked a table but had to find one myself and it was the last one available. I had to wait over an hour for my meal to be delivered
- Seaside68243602414 (4/5): Pot luck with your neighbours - Full of juvenile young adults!
I had to be up early in the morning so went to bed at 10pm only to be woken up by numerous young adults who for some reason find staying in an hotel so exiting that they can’t keep it in
Shouting in the corridor, constantly opening and closing of doors.
On top of that I could hear about 3 or 4 tvs plus the people next door talking loudly until early hours. The room was so hot but I couldn’t open the window for all the loudness from other tenants. And whoever was in the room above must have thought they were an elephant because it was constant stamping.
I didn’t get a full nights sleep and was useless for my final day on a course I was on.
I know it’s not the hotels fault but why can’t they at least explain the etiquette to people upon check in??
- 241mills (10/5): good value for money - very helpful and friendly staff. the receptionist managed to find us a ground floor room. room was spacious and clean with a very comfy bed. would stay again if in the area. value for money.
- 169venetias (2/5): We usually rate Premier Inn highly but on this occasion it was terrible. - Beds sheets did not fir the bees and full access rooms were booked but did not have any on arrival. Disabled parents were give a room with a bath they had to step into. Asked for a twin room and ended up with a sofa bed and double. Trying to change the bookings was almost impossible.
- B4729UYbillyf (10/5): Great customer service - Jordan really helped me out when I had problems with my booking. He was able to sort my issues and get me checked in without a fuss. Amazing customer service and a nice place to stay
- V4987PDnicholash (6/5): Not the best - Fantastic location, and Fantastic staff. Unfortunately rooms not too great, the fan was close to useless, bedside lamp wasn't working and table lamp was broken, my parter went to open curtains and the whole curtain bar fell off and hit her, mould growing around the window.
- Cabbageman1969 (6/5): Very quiet no air conditioning - Booking in was easy and quick. Rooms ok but a bit tatty in the bathroom. Kettle, hairdryer, tea coffee etc provided. Very quiet hotel. Free parking.
- qq714 (10/5): Lovely - Came into the hotel needing a room and we was welcomed by a wonderful member of staff called Corey he got us a room right away and was so lovely towards us both best premier experience ever because of him!
- anon1010101065 (8/5): Lovely hotel and great value - Decided on a late booking to stay here and it was a lovely hotel. Visited Cheltenham and surrounding area and would consider returning and in
- Marinella (10/5): - Molto pulita. Facilmente raggiungibile e silenziosa. Biancheria di ottima qualità
- P8159CRmargaretm (10/5): Clean and convenient. Great breakfast and helpful staff. - Clean and convenient - visited Cheltenham for a nearby wedding. Lady on reception was very helpful and spotted that my friend had booked two rooms and refunded, even though we had booked a rate that couldn’t be cancelled with no fuss
Lovely chef at breakfast who took great care to make sure we were happy and it was all delicious.
- 319kirang (10/5): Customer service on another level - I love exploring different parts of the cotswold each year. This year I searched and im so hapoy I booked this location. I sent Lisa an email a few weeks ago asking of its possible for a few balloons to be put up we were celebrating my sons birthday. Lisa went ober and beyond to make it so special. My son was so overwhelmed. Lisa came in to check if everything was OK. My son giving her a hug said it all.
Mark at reception was brilliant. Took time to talk to us. Extremely patient and polite.
The chef was so welcoming. We had booked the last slot for breakfast but nothing was too much for the chef. Took out plates to give us more room. Asked if we need anything. The location is perfect and the rooms are very clean. Customer service is 100%
- 572dawnc (8/5): Ok - We stayed only 1 night as we were travelling the next day. Room was comfortable and clean. Check in was easy. Staff were friendly enough.
We had booked breakfast for the next day in the brewers fayre next door... That'll be in another review.
Might stay again if we're down that way again.
- Adventure52481909931 (6/5): Not the best Premier Inn, but was okay - Friendly reception staff, the room was okay but the mattresses were sub par - the breakfast was very average and i had better more fresher breakfasts at other PI venues. The chef was x-military and it was a little intimidating him standing in attention while we were eating our breakfast, it ruined the relaxing vibe, however he was polite and professional nevertheless.
- Culture54974666889 (10/5): Another great stay at Premier. - A great hotel with really helpful staff. They provide us with some exceptional local knowledge which made all the difference.
- ppoxonesq (4/5): Dank smelly ground floor room. Not a good experience. - One of the worst hotel experiences for quite some time. Dank smelly ground floor room. Most of the smell was emanating from a decrepit shower curtain. Not much in the way of facilities but was reasonably cheap.
- MrsVleP (6/5): Rooms fine though I'd give breakfast a miss - The room was fine (comfy bed, as always), though you couldn't leave the window open because of the noise from the railway just outside. Fortunately, the double-glazing is good and there was air conditioning - though it was horribly noisy, making swishing sounds throughout the night (so not a great night's sleep). Staff on reception all very good. Breakfast room is dreadful - small, airless, windowless, cramped and with tiny tables. This area definitely needs a rethink!
- Voyager58244500254 (8/5): Lovely staff, but the hotel needs a little work - Good for a short stay – standout staff member deserves recognition
I stayed here for one night. The hotel itself is fine for a short stay, but it would definitely benefit from some redecoration and modernisation.
The room was clean, with fresh towels and linen, which I appreciated.
While I was aware at the time of booking that the hotel doesn’t serve evening meals or have a full restaurant, its location quite far from the town centre makes this more of an inconvenience. It would really benefit from having an onsite dining option.
The standout part of my stay was the staff. Everyone was friendly and helpful, but one young gentleman working in the kitchen during breakfast really went above and beyond. He greeted guests politely, asked if they needed anything, cleared tables promptly, and even held doors open for people.
He was genuinely a credit to the team—hardworking, courteous, and professional. I hope someone in management or corporate sees this and recognises his potential within the hospitality industry.
- turney372 (10/5): Great Location - Picked this hotel as we were going to the Fairford Airshow and using the park and ride at the racecourse., which was ideal.
The room was a little tired but considering the footfall that premier inn have it was what was expected.
Good breakfast, staff were pleasant and friendly.
Our stay was great so much so that we have booked again for next year.
- _bhealey4646 (4/5): Very poor experience - Like staying on a building site, parking restricted, no restaurant and the room needs a deep clean and being aired, smelled musty.
- Tour27228798174 (4/5): Very disappointed - No WiFi, dirty bathroom, smelly corridors, felt like a tired and neglected student bedsit.
At least there was parking onsite and a Waitrose next door to get food.
Photos