Premier Inn East Grinstead

Location: London Road,Felbridge,East Grinstead,West Sussex, East Grinstead, GB

Star Rating: 7.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

Guest Reviews

• 930atanurb (10/5): Good - Very nice please staff good position close to tubes station staff very nice Cristina is amazing hotel very clean and room clean
• fayeg396 (4/5): Expected better from a Premier Inn - Stayed here for 1 night so some may say it wasn’t long enough for me to write a review however 1 night was very much enough for me. I’ll start with the positives: - the room was spacious and clean - bed was comfy - nice products provided in the bathroom - location of hotel is good (near motorways, 15 min walk from the bus/train/underground stations) - hotel provides discounted parking Negatives: - pre-paid for early check in at 11am. Was told by staff that although we have PAID for this, it’s still not guaranteed the room will be ready. We had to sit in reception for an hour waiting for the room to be ready. - there’s barely any staff around if you need them - the staff that are working are all very miserable. I genuinely have never seen a more sad group of people working. - The room did not have a phone to call reception with issues. - 1 plug socket on one side of the bed but none on the other - No information given on restaurant opening and closing times - No bottle of water in the room - TV has 5 main channels (advise you bring fire sticks or other devices) - during evening meal, my nan ordered a gluten free chilli topped chips - this came 45 minutes before my meal. Apparently due to the meals being cooked separately that meant I got mine 45 mins after my nan and she has already finished hers. We also ordered 2x cokes which arrived with my meal an hr after we ordered - these were completely flat and had a very strange taste (as if they had been sat out for a while) - the one gluten free desert on the menu was unavailable at the start of dinner service which was disappointing - I feel there should be a couple to chose from at the very least. - vending machines are extortionate - £3.00 for a bottle of water and £4.50 for some maltesers.
• ginacarlav2025 (6/5): 3 nights stay - I was only for 3 nights overall is ok, not much, friendly staff though, very helpful especially Glykeria during our stay. Reception self-check in pods gave us some hard time. Not helpful at all.
• Siobhan (4/5): - Room smelled musty. The toilet roll hadn't been topped up before my stay & had to request it was refilled. You need to request a room clean if you require one. Not enough towels provided, had to request more. 1 out of 3 receptionists was friendly, others barely spoke as walked through reception.
• V773NRneilc (10/5): Great stay - Christie was a fantastic help 👏🏻 room was great , parking easy with electric charging and the room was very quiet. Walking distance to the tube.
• peterwW156TE (10/5): Great friendly atmosphere. - Convenient location, lots of reasonably priced restaurants within easy walking distance, and the Edgware tube/bus station is nearby. Staff is courteous and attentive. Special shout out to Glykeria for making my wife and I hot cocoa after a cold evening of sightseeing the Christmas lights.
• 306floram (10/5): Christina:shes lovley kind and helpful. I will go again and again - Christina:shes lovley kind and helpful shes also really easy to communcate we have been here for almost one month and they still give us the same good service also lucas and rafey are also the same like christina very helpful i give them 10 stars
• samaM9224OQ (10/5): Experience - Great stay amazing staff, amazing and easy check in, clean rooms, nice location easy access to trains Christina is amazing
• Maps172930 (10/5): • “Top-Notch Reception Service - “My stay at the hotel was wonderful! The rooms were clean and comfortable, and the atmosphere was relaxing. I especially want to thank Cristina at the reception, who greeted us with a warm smile every day and helped us with directions and restaurant recommendations. Her professionalism made our stay even better. Highly recommended
• jamescG6947CW (10/5): Excellent evening sampling Roman food and wine - Very good staff and very helpful i would definitely recommend staying here, we stayed here to watch the boxing easy public transport to get around and to get into London City centre
• joshuahM5745EQ (4/5): Damp room - When checking in the staff were very police and friendly. The only problem was the room. This room smelt of damp all night which caused an untested night.
• nillb2025 (10/5): Exceptional Service - Had a great stay, Cristina the receptionist was very helpful. From the moment I arrived, she greeted me with a warm smile and made check-in effortless. Throughout my stay, she was always available to answer questions, offer local recommendations, and ensure that everything went smoothly. The room was spotless, comfortable, and well-equipped, making it easy to relax after a long day. Every interaction with the staff was pleasant, but Cristina truly stood out for her professionalism and genuine kindness. Her attention to detail and caring attitude made my experience memorable. I would definitely return and highly recommend this place.
• Compass42650973757 (10/5): Great Experience - Great Experience ,I normally stay at this hotel and the satff are Very helpful and very pleasant. Room was tidy and equipped.
• anapS4372UO (10/5): Best - Very good team very experience and very supporting. She was very kind and professional she also give me a good room.best
• V3235YLliamp (10/5): Review - Cristina was amazing! Extremely helpful and accommodating. My girlfriend was really pleased with the shower as she doesn’t have one that much!
• folai2022 (10/5): Fabulous - Christiana was extremely very helpful and kind, she made my staying more easy than I thought. I will definitely recommend the hotel to my friends and family
• GuyTangGor (10/5): Decent budget hotel, elevated by the staff - Check-in Sat 25 Oct, 2 nights, double room. I understand what I am getting with a Premier Inn - no frills, but everything works to a certain standard. My stay was elevated by your manager at Edgware, Cristina. She was so friendly and helpful. I was travelling with my 4.5 year old daughter and Cristina made us feel welcome and comfortable to be guests at your hotel, and to attend to any queries I had. It made a real difference and our stay was very pleasant because of her.
• annbW5497EC (10/5): Happy customers. - Lovely clean room. Staff on reception very professional, friendly and helpful. This was our third time staying with you we will be back.
• 850truthf (2/5): POOR SERVICE - Premier Inn Edgware - Premier Inn Edgware does NOT provide toilet rolls. It's terrible! The surroundings is also dirty with cigarette butts as well as rubbish everywhere in the car park.
• petricaionuth (10/5): A pleasant, comfortable, and well-organized experience at Premier Inn Edgware I had the opportunity to stay at Premier I - A pleasant, comfortable, and well-organized experience at Premier Inn Edgware I had the opportunity to stay at Premier Inn London Edgware for a few nights, and I can say that the experience was truly remarkable in terms of hospitality, cleanliness, and staff professionalism. The hotel is located in a quiet area, yet very well connected to public transport,just a few minutes’ walk from Edgware Underground Station (Northern Line),making it ideal for both tourists and business travelers. Upon arrival, I was greeted by the reception staff with a genuine smile and a very friendly attitude. Check-in was quick and efficient, and the receptionist provided all the essential information about the hotel facilities and breakfast options. One aspect that particularly impressed me was the professionalism of the team. All the staff members,from the reception to housekeeping, especially Christina, Glykeria, and Dhivni ,were kind, natural, and attentive. You can truly feel the Premier Inn culture, focused on respect for guests and the quality of service. The Edgware area is quiet and safe, with plenty of amenities nearby (supermarkets, restaurants, cafés). The easy access to the Underground makes getting to central London very convenient (around 30–40 minutes). Premier Inn Edgware offers an excellent balance between quality and price. I highly recommend it for both short stays and longer visits to London.Thank you for your services and I will come back very soon
• 270yuanl (10/5): Lau - nice hotel and Cristina and Ali service very good service clean room good breakfasts qnd very nice nice people ! Nice service ! Anyway everything is limited happy to stay in premier inn hotel ! I will tell all my best friend to come to this hotel ! I will come back again ! Many thanks your hotel !
• ayeishah2025 (10/5): Roxana! - You need to employ more people like roxana - night time adviser She was so helpful, great customer service and was just the right person to speak to after such a hectic day, exactly what you need for guests.
• 192nafeesaa (10/5): Outstanding - Excellent in every aspect especially by the service delivered by Christina at reception- thank you for your lovely service - it’s really appreciated 👌🏼🙂
• 497alastairf (10/5): Perfect end to a very stressful day - Wonderful experience with Louise on reception instantly changed our room to a more accessible one, was very warm and friendly, can't thank her enough after a fairly traumatic afternoon. Good food at the restaurant next door for dinner and breakfast.
• madcurtis (10/5): We will definitely use this hotel again - Tara at reception was fantastic, she advised us of things to do and places to visit,she was friendly, helpful and professional, a really good start to our visit.
• amirah627 (10/5): Wonderful and friendly - We stayed here at the hotel at very short notice due to a leak problem in our home and myself and husband with our two young children had the leave our home at a very short notice, Louise the manager was outstanding during our stay , and the two night shift staff that was on - one being new to her role was very helpful and accommodating to our needs at this difficult time. If I could rate 10 stars I would. Thank you ladies for a lovely stay.
• Tubfdhhcfyhv (6/5): Comfortable beds but the room hadn’t been cleaned properly. - The beds were extremely comfortable but the room hadn’t been vacuumed and smelled stale and sweaty. The window had been opened to counteract this but it hadn’t had the desired effect. We ate dinner at The Star Inn just across the way. The food and service were excellent, but the place was tired and grubby looking.
• Solar7seven (10/5): Great hotel - This is a lovely hotel in a good location, with free parking and good facilities. Alison was very helpful and really freindly, thank you!
• F5197WJdebc (10/5): Very good - Excellent. Lovely clean room. Comfortable bed. Tea and coffee making facilities. A walk in shower would have been nicer than shower in the bath...but bathroom very clean. Helpful friendly staff Would recommend Handy for Gatwick and free parking
• pauljS4619IL (10/5): Supreme - for a so called budget hotel (stayed in plenty budget and the other end hotels..4/5 star) This place is Supreme. Not 1 night or 2 nights,been here 12 nights,will be here another 2 months. When staff go beyond the call of duty ( without customer asking ) Always a 5 star ' hint ' I do not know ( obviously ) all individuals names ( ie the cleaning team) But,and who,not just today,Sunday June 7th 2025,every day,last 12 days. The friendliest staff team,I have ever experienced. Nothing,zero to much trouble. All the staff. Extra Special mentions,for ALISON TARA & FIN. thankyou plus whoever today's cleaning team,Inc the above 3 staff members who,without me asking or requesting; sorted something to make my stay even better. Thankyou ALISON Thankyou TARA Thankyou FIN also,Mo & Mr.D ! Rachel thankyou so much extra Special Zoe thankyou so much. Sam as well.
• altered80 (10/5): Staff really friendly - very helpful, I paid and sorted an early check in and the receptionist loo was really kind and she helped me take my bags to the room. Thats above and beyond the role of a receptionist. Only 1 thing about the rooms that there are no plugs next to the bed and the USB sockets do t work. I'm glad I brought a long charging cable! It's handy having refill teas and coffee out on reception so we can just refill when we run out. The pub next door has great food, best pie I've tried at a pub!
• Tourist48406152487 (10/5): 5 * Premier inn - I came here due to a family member having a major operation at the Queen Victoria Hospital in East Grinstead. Louise on reception was friendly, couldn’t have done more to make my stay more enjoyable. She was a joy to have met. The rooms were quiet, cool spacious and spotless. The pub ( The Star inn at feltbridge ) is really close & the food is great ( especially the sea bass with risotto). A pleasure to go to.
• kdhughes (10/5): Just what we needed. - As always, it was a good stay here. Alison (reception) gave us a very warm welcome. Remembered us from a previous visit. We Instantly felt settled, relaxed, and had a good nights sleep, and a great shower the next morning. We will be coming back.
• benpR8268PB (10/5): Friendly, Comfortable and Clean - Staff are incredibly friendly, stayed here for work many times now and the experience is always the same, comfortable and clean rooms with very friendly and helpful staff. For a short stay or business trip I couldn’t recommend more highly!
• christW4739LP (10/5): Great Overnight Budget Hotel for an early LGW flight. - Excellent budget hotel for an overnight stay if you have an early flight from London Gatwick airport. Plenty of parking, pub next door, and a M+S local attached to a petrol station a few minutes drive away if you need snacks. Reception staff very friendly, courteous and professional. Rooms clean and tidy, bed comfortable and no outside noise to disturb sleep. Nothing not to like.
• Margjov (4/5): Not great - The room had hairs in the bed and bath the sink had toothpaste on it. The internet was rubbish. Never got informed about breakfast when checking in. The lady receptionists were very helpful. Would be ok if was clean. Quiet at night but the pillows were not great.
• F5287JCjoannef (4/5): Good hotel but avoid the restaurant! - The hotel was ok but would not recommend the breakfast! £11.00 for cold food, stale pastries and ran out of brown bread. Staff were miserable and unhelpful. Split us from other members of our family even when we asked to sit near them - sat us in the opposite side of the restaurant
• Cameron4959 (10/5): Excellent experience - The staff are one of the friendliest, welcoming team that I have met. The food and service at the local pub/restaurant was first class, again with excellent staff. There's no shuttle bus service from Gatwick but an easy trip with local taxis. Very good value for anyone visiting the area or flying from Gatwick!
• kevinhG1231VY (10/5): Excellent stay - Excellent stay for myself and my wife for visiting a friend. Plenty of parking. I was very happy that the room was lovely and clean. Staff were brilliant, assisted us anytime we needed help. Bed was incredibly comfortable. We certainly will be staying again.
• X7407XYbeno (4/5): Dirty and unkept, mould everywhere! - Poor all round, didn’t expect a 5 star as it’s a premier inn but the room was terrible, mould everywhere and just generally dirty all round, considering this was a family room it just shows that they have given up on this hotel. No issues with the staff though.
• TTMTFT (2/5): Avoid until this hotel has been updated as it smells damp and musty - Avoid. This hotel needs a complete renovation and upgrade as it smells musty and damp in the rooms, bathroom, bedding and corridors. I have stayed on many lovely Premier Inn hotels and most of them are excellent, but avoid this one until it’s been upgraded.

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