Premier Inn Eastbourne Town Centre

Location: Terminus Road,Eastbourne,East Sussex,East Sussex, Eastbourne, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• 218tjk (8/5): Eastborne - Kay was great but breakfast on our first morning wasnt good. The cook burnt the full english and my poached eggs were hard. Dreading breakfast the following day it was completly different not burnt at all. Possibly down to a different cook. Only had 1 bath towel but reception rectified this.
• ScotonAlderney (10/5): A perfect nights rest - As with many Premier Inn hotels this one was exactly up to standard. Previous reviews said it was tired but despite the building of the new hotel block we were not interrupted. The hotel absolutely fine. The bedroom was comfortable without anything wrong within it. A typical Premier Inn night with a comfortable bed nice slept well. The breakfast in the restaurant booked in as the continental it was absolutely up with everything else. Helpful, cheerful staff and we could not fault it in anyway..
• 542marjoriew (10/5): Cheerful, helpful & efficient - The room and public areas were clean and well cared for. The staff I encountered were cheerful, helpful and efficient. The room had a bath - what bliss arriving late evening, oodles of hot water and a warm room. The hotel is the best value by far of those Edinburgh airport hotels I have stayed in. The downside was finding how to get there, but I found Edinburgh Black Cabs to be an excellent & efficient service
• aurielbruce1 (4/5): Far too noisy to get a night's sleep. - Sadly probably the most disappointing Premier Inn stay ever. We recognised that being so close to the flight path might prove difficult and it was. But the last departure was around 11pm. Unfortunately we then had to listen to banging and crashing from the room above us. There is virtually no sound proofing so rather than arriving for our morning flight refreshed, we were both shattered. The hotel itself really is very tired and ready to be upgraded
• LTittyT (10/5): The best Premier Inn - I have stayed in the hotel on numerous occasions whilst I have had building works done. The hotel is always clean and the rooms are very comfortable. The restaurant serves an evening meal and all you can eat breakfast. The biggest thanks need to go to Dawn, Georgina and Josh. They always make me feel welcome, especially when I’m sat on my own in the restaurant. Thank you guys.
• leebX7433YV (10/5): Love nights stay - Premier Inn delivers exactly what you expect: clean, reliable, and efficient stays. Every location feels consistent, the beds are genuinely excellent, and you can always count on a comfortable night’s sleep. Polegate is no exception to this.
• jmbager (4/5): Not a place I want to return to - This is an airport hotel with its own restaurant, so by default it should be suitable for business travellers. However, be warned; The restaurant requires pre-booking and operates a ridiculous system allowing only 3 slots every 15 min. Apparently due to only one single cook in the kitchen. Result: Arriving by air in the evening and looking for something to eat, but unfortunately the next available slot in the restaurant was 2 hours later, even though very few tables were in use! Not the kind of service you expect as a business traveller, or as any other kind of traveller for that matter. How was the quality of the food you may ask? There’s room for improvement. The hotel appeared understaffed, however, the available staff were friendly. The restaurant and the room were quite cold, and the heating system in the room appeared not to have any effect other than making noise. The inventory in the room appeared tired and with a wobbly table. There’s no shuttle bus from/to the airport, so you have to take a taxi. I waited 20 min. at the hotel for a taxi to the airport at 4:30 in the morning.
• 5devr (10/5): Great place and definitely recommend it. - Great place to stay away from the city centre.Food is too dear and portions are quite small . There is a car parking fee in case you decide to stay here.
• davedollybox (10/5): Premier inn Eastbourne - Very good experience central in town very good atmosphere and friendly staff food good will use again very clean hotel good value.
• davekW2718JL (10/5): Amazing staff! - We arrived after a really bad time returning from holiday. We were tired, misserable and just had enough. We were checked in almost midnight by a gentleman that was so friendly and helpful.. he kept the bar open so we could unwind and his collegue then followed suit and couldn't be nicer and more helpful. They were great with the kids, gave them treats, entertainment and even made them hot chocolate at half 1 in the morning! Such a nice change from the rubbish few days we'd had..
• x2015x (10/5): Location - This hotel is ideal for buses in to the city centre that are on a regular basis, the bus information is located at reception. For the airport you need a taxi or walk 10-15 min to a different bus stop to the airport. The staff are friendly and clean rooms.
• cpettit6 (10/5): A good stop over - We stayed for one night and were very happy with the room and the restaurant. Enjoyed the breakfast very much. The meal deal is good value too
• constantinec988 (6/5): Polegate Premier Inn Eastbourne - Polegate Premier Inn Eastbourne. The staff were friendly and helpful in a somewhat unusual situation. As there is a massive building upgrade going on now and when we stayed. No proper food restaurant, nor bar facilities. The minimal efforts made did not really fill the gap for the loss of service to the hotel residents during our stay, so other external venues were frequented by my wife and I. Our checkout was straight forward. Pack cases check room for personal items and drop electronic key at the reception desk. Other than this excitement our stay was pretty average as usual for Premier Inn. Bit lack-lustre and ordinary satisfactory bed, heating and quiet.
• fionapA7733HK (6/5): Pitch black car park - Stayed 3 nights (Thurs to Sat). Bed was comfortable. Bathroom was better than some other premier inn we have stayed before. Some bleach spray here and there would have removed some of the moulds or just better bathroom ventilation fan? Had a ground floor room facing building work opposite but absolutely no sound to disturb sleep from the building work. BUT....room was an average 24 degree C which was slightly too warm at times. Opening the window helped as it was below 10 degree C outside. We would have kept it open if we were not on the ground floor and if the room was not facing the main entrance! But with window closed, heard nothing from outside. Overall, a good enough stay for what we paid for. The only thing that was not acceptable is the lack of lighting in the car park. Pitch black area. I felt unsafe getting out of the car. Premier inn should really should have fix that as a matter of urgency for their customers' safety.
• hilayh (8/5): Clean, comfy and yes, we'd stay there again. - Two adults and two children (grandparents and granddaughters) stayed two nights in a family room. The beds were clean, comfortable and warm and the purple nightlight option proved very useful for one of our little ones. One adult used the restaurant one evening and reported a very limited menu. Whilst we didn't need to use the bath/shower, I would rather see showers with adjustable height for shower heads, particularly for children, and this head was a fixed one. The huge plus for us was Barry on reception! He was fantastic - couldn't have been more welcoming and helpful to all of us, especially the kids. The guy deserves a massive thank you and recognition from management. The real test is would we stay there again - yes, we definitely would!
• stephenwB4855LQ (8/5): Value for money - Comfortable room, good location, good breakfast, the shower over the bath was difficult to use so my wife had a bath, very deep bath causing a problem for my wife when getting out, needs hand rail fitting on wall.
• sarloubra (4/5): Worst night's sleet at a Premier Inn - Unfortunately this is a review I never thought I would see myself writing for a stay at a Premier Inn. Edinburgh Airport Premier Inn is a good hotel, very conveniently located for us and is very clean, but this time I was not impressed with the location of our bedroom one bit. We had been travelling all day and only had a few hours to sleep before we had to be on our way again to travel back to Inner Hebridean island we live on. I was given a twin room (room 145, 15th October for 1 night) which was situated directly above the ventilation system for the hotel and all night, all I could hear was the constant drone of the ventilation system. Even my daughter (who could sleep through anything) commented on it. The ventilation shaft looked like it literally came straight out of the building directly under the bedroom. So much for the sleep promise...we never got a wink of sleep. Premier Inn's are my 'go-to' hotel each and every time I leave the island, but this was the worst night I have ever had in a Premier Inn. I wouldn't be surprised if more guests had complained about that room.
• Z1186GBlisaa (10/5): Fantastic Stay - Fantastic stay late night check in made easier due to the fantastic customer service from the 2 night team members! Both went over and above.
• nicolec5830 (8/5): Great (with a few tweaks). - Though the hotel was safe, predictable and comfortable, one should make sure to reserve to eat at the restaurant to avoid disappointment or a very late seating. Also, North Americans who are accustomed to a top sheet between them and the comforter/duvet, should know that there is none provided on the bed. Otherwise, comfortable and close to the airport.
• carolinemT2482RW (10/5): Recommend - Brilliant location. We expected noise with being a town location but it was really quite.. didn't hear any noise at all. The staff was very friendly and helpful. The place was spotless all the areas of the hotel and the room. I only wished I could open the window a little to get some fresh air in as we found the room a little hot and stuffy.
• scottie0 (4/5): Poor Service - Was staying there before going on holiday early next day. The hotel was quite busy. Once we arrived, I asked to book a table for dinner. However there was nothing available until 8:30pm. They told us they were expecting a large group and there wasnt enough staff on. Very disappointing as they must have seen there was a lot of people staying over. So we ended up over at McDonalds as we just couldnt wait until 9pm to be served our food. The bar was busy too with the barman (Scott) being the most scary guy ever. He definitely didn't seem happy and was rushed off his feet. This meant that the bar area was quite dirty with lots of glasses lying around. The price of drinks too was horrendous and extremely poor range of drinks too. The room as usual was fine - the usual Premier Inn with still the most comfy beds. But, unfortunately we had to pay for parking for the night which seems unfair when you have paid to sleep there. Last time we flew in May we stayed at the Travelodge at Ratho Station. Plenty of food and good choice of drinks and not too bad priced. Will be going back there the next time. They also do not charge for parking !
• 476sherreel (8/5): Would stay again. - Good location,atmosphere and reception. Tired rooms and hallways but clean. Quiet location even though lots of building work going on around. Lacks restaurant and bar facilities daytime and late evening.
• FamilyOfFourz (4/5): No frills hotel - Convenient location to the airport. Rooms are tired, smelt of damp and can see visible damp in corner or room. Room no.1 right next to service bins so very noisy with staff using them. Room for the night, for early start but poor standards for the price paid.
• davidkA729KA (6/5): Unexpected extra parking costs. - Premier inn was good, let down by an unexpected extra cost for parking of £7. When booking online my understanding was thst there was free parking, only to find signage showing parking costs.
• vcattroll (4/5): Nice hotel very comfortable, just not a very good breakfast - The location is good on the corner near the local shops and only a short walk to the sea and pier. The atmosphere wasn't great. The rooms are lovely we had a Premier Plus room on the third floor, it has everything you want the beds are comfy the bathroom is great with power shower and 2 lights with a dimmer one for night time. The room had a fridge with 2 bottles of water and hairdryer and iron and ironing board and kettle and coffee machine. Brilliant value for money. It was very clean and the noise levels was ok even though they are doing the path outside, we had a great night's sleep. The service was ok apart from breakfast I don't know if they had a new chef but the first day the breakfast was ok but the second day the bacon was hard and the scrambled egg wasn't set it was all runny on the plate. The evening meal was ok, but you had to wait and there was only certain things on the menu, as they hadn't ordered enough in. The chef could only cope with one order at a time, like one at 6pm one at 6.30pm etc. He couldn't do like 2 couples placing an order at 6pm. So a great place to stay but not to eat at the moment.
• FarAway03664334601 (4/5): No what I expected - General cleanliness of the room needs attention, which is not what I expected from a premier inn unfortunately. There was hairs found in the bed, dirt found in and around the bathroom, carpet has a musty smell. (Please see attached photo of the bathroom wet wipes) This is not what I expected to do on my evening that I arrived.
• roopeshjames (2/5): Pathetic customer service - The room was good. But the customer service was bad. Used towels were there in the bathroom in bathtub and also there were no new towels. And I needed to go downstairs to report it, waited a long time in the reception, and finally i did say about the used towels and asked them for new towels. And she went and took new towels which was handed over in the reception. And I went room with those towels in my hand all the way. Such a pathetic service. Do you guys think I was staying there for free of cost? I've paid nearly 200 gbp and you guys didn't have minimum common sense.
• JasonH496 (10/5): Good choice to get to airport - I had no issues at all with this hotel—everything was clean, the bed was comfortable, and the stay was as expected. It’s very close to the airport: about £20 by cab, or you can walk about 5 minutes to a bus stop and take public transport if you prefer. There’s also plenty of parking on-site (around £7 per night). One important thing to note is the location: there is absolutely nothing around the hotel. The closest options are a McDonald’s and a fully stocked gas station about a 15-minute walk away, which requires crossing some busy roadways. Thankfully, the hotel does have an on-site restaurant, and prices seemed fair, but you do need to book a time slot—even for walk-up / take-out service. Based on what I paid for the night (around £50), I give it 5 stars. I knew what I was getting into, and it delivered exactly that: a clean, convenient airport hotel. That said, now that I’ve learned how many buses run from downtown Edinburgh to the airport in about 30 minutes (and they leave every 30 minutes at least, even overnight or early morning), I don’t think staying out here is strictly necessary unless you want to be right by the airport. For Canadian and American travelers, just a reminder that rooms do not come with mini-fridges, which may be different from what you’re used to. The only issue was that despite what seemed to be a working thermostat, the temperature did not rise when I adjusted. Overall, a reliable, budget-friendly airport hotel if proximity to the airport is your top priority.
• SheffeldMandy (10/5): Fab few nights away - Great stay in fab location for 1) Seven Sisters coast walk - using local buses to the start then walking back to hotel. 2) Local restaurants and seafront. 3) Close to several great off road bike trails- Bedgebury, Friston & South Downs Way. Car park is off site & payable (very reasonable) but very close with a loading bay outside the hotel if needed. Usual decent room with comfy bed and love that we can store our bikes in the room. Room was too hot but staff got us a fan which was sufficient to keep us comfortable ( would benefit from air con in Summer). Friendly & helpful staff who gave us great tips for local restaurants. Had fab Turkish at Turkuaz, and fab (amazing value) set menu at Pomodoro Mozzarella Italian. Breakfast & dinner in the hotel restaurant were very good too.
• Wander429781 (10/5): Five star stay - Five stars, located within a 10 minute walk from the train station and beach. Premier plus room was clean and warm, great air conditioning for when it got a little to warm with the sun in the room, room 312 located at the rear of the hotel so no road noise, view of roof tops and 1960’s concrete multi storey car park, but don’t visit places to sit in room and look out of the window! All staff encountered from front of house to housekeeping attentive and friendly a great team on my stay. Room clean and hallways / public areas.
• 307lucyt (8/5): Couldn’t fault the cleanliness - The hotel is very conveniently located, only a short walk from both the station and the seafront. We couldn’t fault the cleanliness of our room and it was perfectly comfortable and quiet at night. Dinner was a bit chaotic on the first night with an hour’s wait for food, but there was a vast improvement on our second and third nights. Breakfast is always lovely at Premier Inn, food in the evenings was a bit hit and miss. The banoffee cheesecake was particularly horrible, but I enjoyed everything else I had and couldn’t complain about the meal deal price. The staff were perfectly pleasant to us and I would stay here again in the future.
• richardfT1630AM (4/5): Not great - The check in kiosk did not work. Our room smelled of smoke and the hotel was unable to change our room. They suggested talking to staff in the morning about a discount due to the smoke but when we left the next morning we could not find any staff at the desk or lobby to talk to. Also had to pay extra for parking.
• amandasJ9949XG (10/5): Great Stay - I had a great stay recently! Check in was efficient, the room was clean and bed was so comfortable! Breakfast was delicious, all hot and fresh! Didn't have dinner as was out with family but the menu looked nice. Great location as its very central to the shops. Would stay again!
• paddyhealy1 (10/5): I cannot fault this place. - Not far from the airport. Quick and easy parking & payment for your car. Quick & easy check in process. The staff are friendly & helpful. They always seem so busy! It must be a popular location. The food is very good. Excellent all round for me.
• HeidiMost (8/5): Affordable option close to airport and make sure to make dinner reservations. - This is one of the few affordable hotel options near the hotel. You still need to take a cab or Uber (cheaper to Uber), but the total cost with transportation is still significantly cheaper than the airport hotels. We bought the Meal Deal, BUT MAKE SURE TO MAKE RESERVATIONS FOR DINNER in addition. We thought prepaying for the meal would guarantee us a spot, but it did not. The room was spacious, the bed was comfortable and the breakfast options were plentiful.
• M6004IMsarahd (8/5): Clean, comfortable room - I had a clean, comfortable room. This Premier Inn is across the road from a petrol station with a small Asda & also a Macdonalds. I can't comment on the restaurant as I didn't eat there. There is building work going on at present, but it didn't spoil my stay & it was still easy to park. I wish people staying would think about others, and close all doors quietly!
• MH3775 (8/5): A surprisingly pleasant stay - We were pre-warned of a boiler issue affecting some rooms, and the staff on the phone were sympathetic and offered us a refund, a rebooking at another hotel, or a complimentary breakfast if we continued to stay there. We took the latter offer. On arrival, the staff were extremely friendly and helpful. We had already been moved to a room where the boiler problem would not be an issue. When we arrived in the room, we were pleasantly surprised to find complimentary wine and snacks as a thank you for our understanding. I have only dropped the rating down to 4 because, like so many other sites there is no provision for electric vehicle charging.
• B7948CLmarkh (2/5): Car park chargable nightmare beware - Please be aware that you have to pay for parking at the hotel, I foolishly believed parking would have been included when you are a guest, I used the hotel after landing at Edinburgh Airport at 4am, wanting to get a rest before a 3 hour drive home, I received a £57 parking charge, would have liked a more upfront notice about the parking, I rang the hotel and the manager was not interested. Not sure I will use a Premier in again when traveling.
• miraclepie (8/5): Nice but too hot! - We stayed for two non-consecutive nights on our 10 day trip to Scotland in September 2025. I live a premier Inn and felt it was great value for money. We had a family room and both times it was set up appropriately. We had enough room for all four of us to sleep and the bathroom also provided very good shower pressure and a nice bath. I would stay again but here’s what I didn’t like: - the windows didn’t open and it was so incredibly hot! We kept the air conditioning on all night but nearly all of us woke up sweating. I don’t think AC goes below 19C in most hotels which I’ll never understand. - we booked the meal deal as we were landing at 5pm and didn’t want to faff around looking for dinner. But when we got there for 7pm they said there was no room for dinner until 9pm and so we had to get a refund and eat at McDonald’s which is very close. We then also tried to eat there on our last night but the restaurant didn’t even open until 5pm!
• Navigator30283 (6/5): Ok stay but wont go back - Great help from the receptionist, she was a star. Barman was really grumpy! Its a bit out of the way from the airport and you nedd ataxi there and back so expensive. Dont try phoning ther hotel as they never answer the phone
• Seaside47596083220 (4/5): Excellent staff, very poor accommodation. - Great staff who gave us a first class experience The room was a huge disappointment. We were informed it didn’t have air conditioning so we took two small fans for each side of the bed. It was a shock to learn there was only one plug on the right hand side of the bed. Why provide a room in the 21st century with one bedside plug says quite a lot about the hotel chain. Our stay was four nights and it was ruined thanks to an outdated room. Not only few on plugs, but no chair to relax in. Add to that disappointment with the fact they only provided one towel for a double room booking. We know it’s easy to ask for another towel, but we didn’t realise until the following morning when we wanted to use the shower. Should the guests start to check for enough towels when they check in? The room was very spacious, so there was plenty of room to provide a a couple of chairs and a small table. The shower was a scary experience. To access the shower you need to climb into a huge tub without any handrails this was very difficult. Why they don’t provide handrails No bathmat so you have every chance of slipping. The premier Inn might be ideal for a one night stay, but anything more and we will be looking at alternatives.
• TanikoA (10/5): Great staff 👍 - I stayed here one night for work and I must say that it was the best stay that I have ever had at a budget hotel. All the staff were pleasant and attentive. The room was clean and comfortable and the dinner and breakfast surprisingly good. I will stay here again next time I am in the area.
• N1403XTjot (8/5): Family wedding - Great service we had a friendly welcome from the staff on duty really helpful we had a few questions and they were patient and understanding and extremely helpful we had a vegetarian 2 celiac’s 2 dairy free and one with a nut allergy nothing was too much trouble to accommodate the various dietary requests the new Social eating area is great the staff in there are great and so friendly we will definitely be returning to this premier inn again as we have family living near by again a massive thank you to all staff on duty Fromm 21/8/25-23/8/25
• peterdS3318XA (10/5): A sunny bank holiday visit to Eastbourne - We decided to do a late booking to Eastbourne for a long weekend break. We decided to go back to the Premier Inn in the town centre as we have been before. We were advised that there are currently roadworks outside the hotel but they we not a problem as it was a bank holiday so no workmen around. We have been to this Premier Inn a couple if times before as we like the central location and close proximity to the pier and beach. This has always been a very clean and well maintained hotel. The food is alwaus excellent with the buffet breakfast alway being hot and not just warm like many other hotels. The staff we all very friendly and approchable but a big shout out to both Dawn and JD who were on when returned to the hotel in the evenings. Usually we get back and just head to our room but these two are amazing ambassadors who took time out of their busy schedules to just have a chat and a laugh. Felt like we were spending an evening with old friends ! Only downside to the hotel is no onsite parking, so parking in the roads and having to move the car as around the actual hotel there is a 2 hour parking limit, although longer parking is available a few minutes walk away, but, this is due to the town centre location. Would definately go back again and highly recomment this particular Premier Inn.
• 50suzyd (4/5): The Premier Inn that Lenny Henry forgot - Staying at this hotel is like being amidst a comedy sketch show set in the worst hotel that I’ve stayed in. Firstly, building works, it’s such a drab place and think it actually helps it’s in a building site, takes either eye off the rest of the run down drab place. Secondly, the restaurant, Ange offers a show stopping performance of the miserable, it’s all too much trouble waitress. Stressed, over worked and under paid attitude, her life would be much improved if it wasn’t for customers. The food is a huge choice of 4 main dishes, the katsu was definitely a microwave special, all served with the atmosphere of a doctors waiting room. It’s a first for me that I needed a knife to eat the rice. Lastly, the rooms, you normally can’t go wrong with Premier Inn…. Except for Polegate! No air con, leave the window open and it stinks of the fryers in the kitchen below and you hear the traffic outside from the A27. I normally stay in Premier Inn Eastbourne, do not make the same mistake, this is NOT the same. This is not Eastbourne.
• steveaC7351DI (10/5): Lovely stay close to beach & parking - Very good location close to the beach & parking,friendly staff,bonus of beautiful church view from our room window, lovely unlimited breakfast next morning
• 433sued (6/5): let down by housekeeping - We have stayed at this hotel every August for the last 7 years and have always enjoyed our stay, this year sadly it wasn't as good. we booked in on the saturday afternoon and at this point we requested that our room was serviced every day. We have always stayed for a week, and on the 5th day without asking the bed has been changed. The first three days of our stay our room was cleaned and fresh towels etc. on the 4th day we returned to find the room had not been done so my husband reported this to the receptionist who was very sorry and said it was down to be done, on the following day when we left the hotel we checked with the receptionist to make sure our room wad down to be cleaned. when we returned again this wasn't done and the bed wasn't changed as in previous years, my husband was leaving our room when he saw a member of staff who came into the room and although fresh towels were on the bed the surfaces and bins hadn't been done and the bathroom not wiped over, she promised to come back but never did. Luckily I care antic bac wipes so was able to clean all the surfaces and the bathroom. The following day we went out and yet again when returning we found our room had not been done, my husband then spoke to the manager who was very sorry and said he would get the room serviced, by now this was the last night of our stay. The room was then cleaned and offered a free breakfast the following morning. We only ate in the restaurant o the Monday evening and to be honest that was a complete disaster, our starters came out raw, I had breaded mushrooms and my husband had chicken goujons, these were quickly replaced. With our mains we ordered a side of onion rings but these did not arrive with our meal but about 20 minutes later when we had almost finished our mains. The meal cost £55.00 but we didn't do the meal deal so due the poor service we did expect to get the onion rings omitted from the meal as they arrived a bit too late and if had known they would have taken so long we would have cancelled them. The free breakfast was fine. Such a shame as all the staff are very friendly but have been let down big time by the cleaning staff.
• Sally46150 (10/5): Pleasantly surprised - I travel for work a lot and stay in lots of standard mediocre hotels. When I travel for holidays I like a little bit of luxury. How surprised I was by this little gem. It’s very unassuming. Located within a services area with a local Asda express & McDonald’s. To be honest I wasn’t expecting much. But, the hotel was very clean, the staff especially in the small restaurant were the most loveliest, helpful people I think I have ever encountered in a budget hotel and some non budget hotels. The room had a very powerful fan and despite the heatwave outside maintained a cool temperature. They don’t offer a 5* menu but what budget hotel do? But, what I did have was cooked very nicely and was hot. I’m not a breakfast person but again all very nice including very fresh pastries. Overall I would 100% recommend.
• Traveler02781965925 (8/5): Great location, spacious room - My stay here was very relaxing. Whilst first impressions of the hotel are not great (grubby carpet at entrance, dingy reception, building works outside) my room , the excellent location & the service more than made up for it. I opted for a Premier Plus room, it was spacious & had everything I needed. It was cleaned every day at my request with no issues. Due to bad food reviews on here I didn't opt for any meals so I can't comment on breakfast etc. There are loads of cafes & restaurants nearby so it wasn't a deal breaker for me. I would happily stay again.
• thekingys (10/5): A great weekend away, well done Premier Inn - Just spent a few days away with my son and grandchildren staying at the Premier Inn, Eastbourne town centre. Every member of staff we spoke to were extremely polite and helpful and we had a great weekend. Thank you. My first trip to Eastbourne and I was very impressed. It’s was great with live music, great pubs and cafes and we enjoyed Pirates day at the Pier too. A trip on the open top bus was a lovely way to get around and The Belgian bar on the corner near us was great and I sampled margarita oysters! Well done Eastbourne and Premier Inn, we’ll be back. !
• O5412GXelleng (10/5): Quick break - Lovely hotel very clean and staff were amazing and lovely. Great location especially if you want to explore the area and close to bus stops that take you to south downs.
• Curious30694763763 (2/5): Drab, depressing hotel! - This was one of the worst hotels I have ever stayed in. I booked the Premier Inn as they are usually clean and fresh, but the Polegate one seems to have dropped off the radar. It was so drab and dated and our room absolutely stank of cheesy feet! There were a few of us staying there for a wedding and everyone reported the same feedback. I had breakfast on the first day but it was such poor quality, I cancelled it for the second day.
• Seaside07188820437 (6/5): Night sleep - I did get a good night sleep at all bed was no good I ordered some food downstairs & they got my order wrong 2x times on the last day breakfast was cold & missing black pudding & tomatoes
• alaneL5805JD (6/5): Dissappoinred with the hotel and Eastbourne. - We did stay at the Premier Inn Eastbourne nights in a Premier Plus room.Town Centre for 4 nights in a Premier Plus room number 304. We had stayed at this same hotel last year and found everything to be perfect. This year the room, staff and facilities were very good. However since the breakfast arrangements have been changed to a self service buffet, this resulted in the hotel being let down by the hot food being stone cold. Considering the cost this was not acceptable. We realise the large amount of noisy and dusty roadworks right outside the hotel is beyond your control, we do feel that this should be pointed out when booking, because of this and the fact that the beautiful famous carpet gardens being removed and replaced by loose shingle and blocks of wood like old railway sleepers and worse still all the bench seating along the promenade near the pier being removed has meant that those less able are now unable to sit down and relax. Eastbourne is not the lovely Eastbourne we used to love and enjoy, so we will not be returning to Eastbourne again.
• N5173LLsallyc (2/5): Don't go there - We booked a room with 2 beds. Only one made up, and only one set of towels. Went out to eat, returned at 9pm - still the bed wasn't ready. Had to wait til 9.30. No kettle, and air con not functioning well, but a fan was produced. Dirty carpet and something not nice on the wall. Continental breakfast was dreadful, and very poor value for money. Probably the worst Premier Inn I have ever visited. I won't be back!
• PaulHarman13 (8/5): Good value for money - Staff at reception were friendly, room was perfectly clean. Room would benefit from air con but a fan had been provided that was adequate. Breakfast was really good and staff again friendly.
• aproposltd (8/5): Conveniently located - Simple and efficient hotel. Clean but needs a little TLC. Although there is a renovation happening the disruption is limited between 10-6pm. The staff are friendly although strangely they insist on you making a reservation for dinner and the space isn’t busy. The soap dispenser in my room is rusty which was weird. But the room is big enough and fairly comfortable.
• kayes2022 (6/5): Lovely staff . Needs an upgrade - Really lovely helpful staff but it needs an upgrade . All the carpets are stained . No lift, so we struggled to get bags up stairs . Noisy fans rather than air conditioning . Lots of MacDonald’s rubbish around the front . Good breakfast but evening meal choice was very beige and all drinks were in cans . I guess the building work next door is part of improvements being made . Hope it sorts this out !
• mrsjanh (6/5): Disappointing - Stayed at many premier inns including this one before this latest visit. Have to say it was a little disappointing. I really don't underatand why they are giving preference to building a new annexe rather than concentrating first on updating existing rooms. This has to be the worst room experience we have had at premier inn. Table lamp not working, matress on bed in need of replacement, sheet on bed not big enough, lid on bin in bathroom did not close down. Also at breakfast on the first morning the milk at the tea/cofee machine appeared to be off because we had white lumps floating about on top of the tea.
• 285geraldineh (6/5): Just ok - It would have been useful to know that there were no lifts in the building. We were offered a ground floor room because of this but with a sofa bed which I was not happy to accept-my mistake as should have booked an accessible room. The room we had was ok but dated. The carpet was dirty. The shower leaked all over the floor because the shower curtain fittings were broken. The breakfast was ok but although we had booked a 9am slot-the food had run out which resulted in a long wait for it to be replenished. Also didn’t like watching a member of the kitchen staff eating sandwiches in the kitchen and then serving food without washing their hands. Overall it was ok for what we paid. Staff were friendly but appeared to be inexperienced-perhaps a more professional approach to guests would be better particularly checking in for breakfast. We also didn’t like having to walk past a huge pile of dirty laundry at the bottom of the stairs. The outside area is shabby with faded plastic plants in the planters. Not a good first impression. The outside was filthy -we almost turned around to find somewhere else when we first arrived. I know it’s under going refurbishment but regardless of this it wouldn’t take much to clean up outside. Overall would we stay here again? No. Improvement could be made in many areas- maybe a stronger management team in place who would take pride in the hotel and instilling a professional approach from staff.

Photos