Premier Inn London Romford West

Location: Whalebone Lane North,,Chadwell Heath,nr Romford,Essex, Romford, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Firenjen (10/5): great stay! - Excellent place to stay - easy access, nice and quiet and the rooms are all top notch. Excellent staff who couldn’t do enough for us. We were at a concert up at the 02 area which is a 25 min drive so perfect location for London without being in london
• Chrisharp92 (4/5): Below expectations - Arrived at premier inn to find staff member smoking outside and had to wait to be booked in as self service wouldn’t work. When down for dinner after been told to book a table, stood waiting to be seated for 15 mins, the a further 45 mins to get starter! GET MORE STAFF! Room fine, no issues and usual standard. I’d strongly recommend not booking a meal deal as you cannot be sure that you will get served, good news is McDonald’s is across the road. Staff not very helpful but clearly over stretched hence the abrupt tone.
• Beerandtrave123 (4/5): Very poor - Extremely Disappointing Stay - Poor Room Quality and Value ​Rating: 1/5 (Terrible Value) ​I chose this Premier Inn location in Strood as I was visiting a friend's local restaurant, and I have previously found the Premier Inn chain to offer excellent value for money. Sadly, this stay fell far short of expected standards and was ultimately very disappointing, especially considering the price paid (£90+). ​On arrival, the reception staff were friendly and efficient, and parking seemed fine. However, upon entering our room, the problems became immediately apparent. There was a distinct and very unpleasant smell, which we attempted to remedy by opening the window, only to find the windows were locked shut. ​The room condition was frankly poor. We noticed signs of dampness in the bathroom area. More concerningly, there was noticeable writing and marks on the walls, suggesting previous guests (likely children) had caused damage that had not been properly cleaned or repaired. The carpet near the bath was also sticking up and lifting, which felt unhygienic and was a trip hazard. Additionally, the room had a connecting door to an adjacent room (likely part of a family setup), which was unsettling despite being locked. ​When I reported the room's poor condition and the smell to reception, I was informed that they were fully booked (due to film crews staying at the hotel) and therefore couldn't offer us a different room. This lack of resolution for multiple major issues—including a locked window and damp—was unacceptable, especially having paid over £90 for the night. The overall experience felt like a gross misuse of money for a damaged and substandard room. ​I would strongly advise management to address the maintenance issues in this room immediately. This stay was incredibly poor value for money and unfortunately ruined my perception of the quality control at this particular hotel.
• TravelExpert44 (6/5): Good stay except no aircon!! - The room was comfortable, clean and tidy as the rest of the hotel was too. Check in was quick and easy, facilities as advertised. Parking easy but does get busy in the evenings, still managed to find a space. In a good location, find the noises from the nearby motorway and railway don't cause much issue unless the windows are open. Unfortunately, the air conditioning didn't seem to be working meaning we had a very sweaty night despite it being late November. Would stay again but only if the heating/cooling issues are sorted.
• V3934AYnatalied (10/5): Amazing experience - We arrived late on a friday night after a nightmare hotel elsewhere. The staff were so lovely on arrival and ensured we had everything we needed. We then booked for an additional night and the staff supported us to stay in the same room and the communication between shift patterns was amazing so we had no issues when we had to pick up new keys. The room was immaculate. Bed super comfy. When asking for extra towels, plates so we could eat etc, the staff were friendly and accommodating. With the window shut the room was silent despite being on a busy road. Parking was so simple and available with no issues- staff even reminded us to put it on for the next day so we didnt get a ticket. Could not fault the experience we had.
• Nettykins666 (10/5): Christmas shopping trip - Our annual Christmas shopping trip to Rochester was another great success. We love the great selection of independent, vintage and charity shops in the High Street and plenty of places to stop for lunch. As always we stayed at the Premier Inn where we received a lovely welcome from a great, efficient and friendly team. Nothing is ever too much trouble for the staff and they looked after us beautifully especially Kiera and Anya. It's not flash or fancy but provides everything we need, including a comfy sleep, and is such great value, leaving us with a bigger shopping budget. See you again soon.
• Y1783QUcarolyns (10/5): One of the nicest premier inn’s - Great premier inn. Always clean and cozy. Friendly staff. Room and bathroom were immaculate. Cleaned by Lumi 💕thanks it’s was perfect
• sutkim2025 (10/5): Excellent - I had the best experience staying with you guys , excellent staff , great Room and delicious breakfast. For sure I will be back again . Thank you guys !
• allaboutcricket (10/5): Excellent location and a really good breakfast - A perfect location with an easy to reach car park around the corner. The room was comfortable and spacious and the breakfast was amazing!
• Vacation44416157206 (10/5): Clean, comfortable and relaxing a perfect night away - Our room was perfectly presented and prepared by Chelsea & Amie. Thank you so much great stay we will definitely come Back.
• caronm91 (10/5): Great Base - Very well situated near the Railway station between The Pantiles and the town centre. Easy check in and the room has everything you need for a short stay. Spotlessly clean. Plenty of hot water and the toiletries are soap and shampoo and the heating was good. Very quiet nights sleep. The breakfast was nice and fresh but could be warmer. Staff were, without fail, very friendly and helpful. A credit to the company. Would recommend and would stay again.
• hobdayclaire (4/5): Usually great …. Let us down this time sadly ! - Often stay here and get used to hearing the trains at the rear of the building …. However I do not expect to hear a lorry being unloaded at 7 am on a Saturday morning!! All we could hear were the metal trollies for ages . It was unbelievably noisy especially since we were on the 3rd floor! It woke us up and spoiled our weekend lay in ! Does it need to be that early ? Complained to manager and that was the explanation to the noise .
• justinag127 (10/5): God value for money - Central town location, quiet, clean with lovely, responsive staff. Building and room safe and food well cooked and presented.
• oliverbK7883JU (2/5): Not happy with food - Staff, good, nice and pleasant Room spotless Food, ok but truly awful sometimes Handful of channels only on tv, not good enough You would also expect a small fridge nowadays in a hotel room. Overall 4/10
• 377traceyc (10/5): A great place to stay if you want to explore Tunbridge Wells - Centrally located, this hotel is perfect for a stay in Tunbridge Wells. The staff cannot be faulted, without exception the ones we came into contact with were polite, friendly, and efficient. The hotel is clean and cost effective. We've eaten in the restaurant a couple of times and the food is good value for money.
• brandondH4044SK (10/5): Was very pleasant - Room was very clean and tidy! Room cleaned by Chelsea. Bed was comfortable and room was very spacious. Air con was also good too.
• Jonathan-wr2021 (10/5): Great nights sleep in a great location - We stayed here for two nights to attend a family event. The hotel is perfectly located round the corner from the high street and the railway station. The town is a beautiful place to walk round and the common is straight opposite the hotel. The rooms were clean and tidy as were the dining room and bar area. The staff were friendly if a bit busy on the first night but looked after us well. Would book again as the location is great
• 293sandiles (10/5): Place to be always - My husband and I always choose this hotel. It has become our home everytime we decide to go out and we have our favorite spacious room that we are always given as a choice, Its always clean and really new and fresh. The staff are lovely, chatting and very helpful. Breakfast is nice and lots of choice. Thanks Lili for cleaning our favorite room this weekend.
• julespriest05 (10/5): Great stay - Great stay. Super clean room ( thanks, Lili!), great shower, comfy beds, and amazing bottomless breakfast. Highly recommend
• Ianlaker (10/5): Happy customers - Lovely clean place. Staff very friendly. Food and service great. The girl on reception made us feel very welcoming. We're coming back in January
• 289antoniah (10/5): Amazing amazing!! - Lili did an amazing job of preparing our room for us. Home away from home - so comfy. Premier inn never fails to deliver! Great breakfast too as always
• franceseleanora (8/5): Not enough staff - The hotel was clean and tidy, and the staff were friendly. In the restaurant, there was only one girl serving and one cook, but she did everything she could to accommodate everyone. Unfortunately, management didn’t appear until breakfast was nearly finished. Our booked table wasn’t ready, and we had to wait for hot food. Just as we started eating, breakfast items were being cleared away. A nice hotel overall, but restaurant staffing and organisation need improvement
• kimwL1067OT (10/5): Excellent care and service - I originally booked a disabled room for our stay for the evening before our daughters wedding, but had to change my booking as my husband passed away unexpectedly. When I phoned, Nick was so helpful and amended my booking and made sure the rest of my family also staying at the hotel, were in rooms near me. On arrival to my room Nick and the staff had left me a card and gifts to help make my stay a little easier. I just want to say a big thank you to Nick and all the staff for your excellent care and service, everyone had a lovely stay.
• 552pdc (8/5): Good value but bathroom and corriders need some tlc - The price and location of the hotel make it ideal for our needs - we are regular visitors (every couple of months). The hotel looks a bit tired and shows wear and tear not enough to put us off but its not as good as our early visits.
• richardhH3104XV (10/5): Good food in hotel bar - Great experience. Nice food friendly staff. nicole was very helpful . The hotel bar is well worth a visit. clean tidy in a great location
• D4713WVianw (10/5): Great weekend with value for money - Lovely hotel, room spotless, really comfortable bed, good food served for breakfast, pleasant polite and helpful staff, would definitely stay again
• gloriaoP4890NZ (2/5): Disappointing Stay — Would Not Recommend - If there were an option to give zero stars, I would have chosen it. The Queen room was extremely small, making it difficult to move around the beds. Upon arrival, the bedroom and bathroom floors appeared unclean, and the shower showed visible stains. The room was poorly designed, with a single main switch controlling both the bedroom and bathroom lights — meaning the toilet and bedside lamps would not work if the main switch was turned off. Breakfast was basic and repetitive, serving the same items daily: bacon, sausages, eggs, and hash browns. One morning, the fresh fruit was noticeably stale, likely from the previous day. The window was frosted or blurred, so there was no outside view, and the toilet seat was loose and uncomfortable. The most disappointing part of my stay occurred on checkout day. I had requested a late checkout the evening before, but shortly after 12 p.m., I received a knock on the door from a staff member, Karitha, informing me that I was past my checkout time. I explained that I had arranged for a late checkout around 1 or 2 p.m., but she insisted that I go to reception to make payment before continuing to pack. At reception, I spoke with Kaashef, who claimed there were no notes on my account about the request. He eventually agreed to extend the checkout to 1 p.m at no charge, but I had already wasted time going back and forth. When I returned to my room, my key no longer worked, forcing me to go back downstairs again. He admitted that the key hadn’t been updated properly. Due to this delay, I finally checked out at past 1pm at no charge. This unnecessary back-and-forth over a $10-per-hour late checkout fee was both frustrating and unprofessional. Overall, this hotel has several operational and maintenance issues that need serious attention. I would not recommend staying here.
• grahamsD5950TF (10/5): Friendly staff member - After a slightly hard check in the rest of the experience was really good and mostly due to the friendly and helpful Lucy. After staying in many premier inns were staff barely make an effort or smile it was great to have a happy smiley staff member serving me. No matter what task she was doing Lucy was great and an asset to the hotel. The food was better quality than most premier inns too.
• 294afzalh (10/5): Tunbridge Wells stat - Room was really clean (as always with Premier Inn) and wss left a lively note by Brooke. Always the small touches that make a big difference
• B8174MLjadec (10/5): Great stay - Rochester premier inn is a welcoming friendly and knowledgable place. The welcoming vibes was reassuring for a first timer like me. The room was comfortable and the bed lush!!!
• W7846TLchrisj (10/5): Brillian customer service especially in the dining room. - The hotel is located by the busy A12 however the rooms are very quiet with no traffic noise. The hotel has its own adequate residents car park but you can also use the adjacent car park on the same site that they share with the Toby Inn pub. The pub carpark is locked between 11.00 pm and 7.00am. On arrival we were greeted by the friendly receptionist who also carried my partners case up the stairs for her. Our bedroom and bathroom were both immaculately clean and everything in the room worked as it should. We had breakfast in the dining room which was spotlessly clean. The tables were laid out with polished cutlery all precisely placed on serviettes. We were warmly greeted by the lovely chef Patricia who showed us where everything was located, enquired how we would like our eggs cooked, explaining that she would cook them to order when we were ready. (Which she did to perfection). During the meal she checked that all was OK. She obviously takes great pride in her work and is an asset to the hotel with her dedication and commitment to customer service.
• staceyhL70JB (10/5): Great hotel - Lovely hotel!!!! Welcoming friendly staff, Cheryl was lovely to chat to. Room was very clean. Had a very tasty meal in the restaurant with a peaceful atmosphere.
• jamesoU4309UN (10/5): Great - The location was great, right next to the town. The staff were so kind at the reception. I came here with my family and the atmosphere was family friendly. I enjoyed the breakfast in the morning and the dinner in the evening. Would definitely recommend to family and friends for a short or long stay!
• nishantv962 (10/5): Good Hospitality - Edita assistant manager very good welcoming... Tanya -Room keeper always Happy smiling to support .. Patricia- cook Good breakfast
• R4048ABlyndac (8/5): Excellent stay - Greated by polite staff who explained the way in which the premier inn works , breakfast and if we needed anything to ask . The room my was spotless except there was only towels for one person this was rectified in the morning when we asked. The breakfast staff were very accommodating and polite . Nothing to fault at all. The complete stay was very good and the staff work the hotel very well . We have stayed in lots of premier inns and I have to say this in a good example as to how they all should be . Well done to the staff
• B5748HVscotta (10/5): Lovely staff - Stayed here for two nights and our room was very clean, comfortable and quiet. The bed is one of the best and we slept well here. We stayed for the meal deal too. My husband is gluten intolerant and couldn't find much from the menu to make up a meal but I have to mention Anya who absolutely went out of her way to make sure he got something to eat. It took quite a while to sort out and she was amazing! We found the other staff very friendly too. Highly recommend a stay here. Thank you! 😊
• louisemB9227OP (8/5): Anetta the star of breakfast ⭐ - Our stay at the hotel was a good experience. A good location for us. Reasonable rooms for the cost. The outstanding element was breakfast with the wonderful and hard working Anetta . Amazing organisation and efficiency. Great job well done 👍🏼
• X5048AGmatthewt (10/5): great staff - room was very clean and comfortable and the staff were exceptional, so friendly and helpful-breakfast was lovely, will definitely return.
• paulsE5473AD (10/5): Enjoyable visit - The hotel is a typical Premier Inn. Decent location with a couple places to eat & drink within walking distance. Rooms are comfortable enough with good beds and a decent shower. The thing that makes this Premier Inn stand out from the others is the staff. I've been staying here for the last three months whilst working in the area and each and every member of staff have been lovely. Taking time to ask how my day has been and generally going out of their way to make my stay a little more comfortable. Nothing has been too much trouble and any problems have been solved with a smile.
• tamzinamandat (4/5): Great location and room. Shocking 'welcome'. - After several hundred miles driving from Scotland to Kent, we were relieved to arrive for a five night holiday, exhausted. Parking facilities were good. However, second in the queue at 3pm check-in, we were aghast to be "welcomed" by the reception woman barking at us "surname?" No smile or greeting whatsoever. She did the same with the folk in front of us and behind too. The trainee beside her saw my incredulous expression and was obviously embarrassed. The Premier Plus room was as we expected, very comfortable and the location was perfect for our needs. We didn't dine in the restaurant due to obvious staff shortages and poor reviews but loved the excellent Turkish restaurant across the road. We didn't see any staff at the reception in the five days after our arrival, it was permanently vacant. This horrible reception experience vexed me for the whole stay as a smile and manners cost nothing and are so important. The room service ladies were friendly and helpful. I hope to return to Kent sometime, my birthplace, to resume ancestral research but wouldn't risk this Premier Inn again. Shame..
• F4809KMdavidn (10/5): Brilliant Staff - Stayed for 2 nights Fri & Sat , came down to bring my sister down to visit her grandaughter, Can only say from arriving to leaving we felt really comfortable, the room was standard Premier Inn, everything you expect, one small point A/C only goes down to 19 so found it a bit warm, But i am always warm anyway. From checking in we found All Staff absolutely Brilliant from the lady who checked us in to all the ones who served us in the bar and at breakfast and the Housekeeping ladies you are a credit to the company. Thank You for making our stay so good.
• lazeedaydream99 (10/5): All we needed in a hotel - We stayed here for one night to break up the journey down to leshuttle from leeds. It was in a nice location - we went for a walk along the estuary after breakfast. The room was nice and had everything we needed. Free parking was handy. Breakfast was lovely.
• rickhL1854UV (10/5): You simply have to try a Premier Plus room at Rochester. - Been using Premier Inn for many years now, but this was my first experience of a Premier Plus Room and I was astounded by it. Fridge with complimentary water, coffee machine, chocolates, Air conditioning, beautiful decor and the usual comfy bed. Shower room was stunning. Staff on reception and the restaurant staff were fabulous, and went that extra mile for me. Fish and chips for evening meal which was cooked to perfection. Had breakfast the next morning, which was great too. What was even better about this particular Premier Inn was that you could help yourself to breakfast rather than order it from the waiting staff. I make regular trips to Rochester so I'm looking forward to staying at this hotel again. I highly recommend it. Do try a Premier Plus room; It makes you feel like Royalty. The photos don't do it justice.
• dilc (6/5): Getting worse - This is in no way a criticism of staff all of whom were excellent. It is however a huge criticism of Premier inn’s planning and current operations. We stayed three nights and in general the breakfasts were fine the evening meals in the other hand were dreadful. Our first evening we were told chef was ill no restaurant. Ok can happen we visited the Turkish place having pre booked. Second night we were booked in only to arrive and be told it was a limited menu. No one told us that when booked. We were told they had one fish one steak two soups and one pie. Wow. Not a lot of choice left but we ordered. Husband’s curry had three small pieces of chicken in a watery sauce. Son got four. Chips were solid. Informed waitress who apologised and told us curry was pre packed boil in bag! Chips came like that she said. Well don’t serve them!! Third night receptionist said it was worse so we went to the hungry horse nearby and they had everything on menu. We visit Premier inns regularly and they are running down. We decided we will go Holiday inn or Hilton. They aren’t much more expensive at times. So there you go. More regulars lost.
• KamalUddin1 (6/5): Aircon please - The location is very good for my work. The staff are helpful and friendly, the rooms are clean. If the weather's hot then I wouldn't stay there, I would rather pay extra and get a room with aircon.
• MarinaSapriko (10/5): Great stay! - We recently enjoyed a wonderful two-night stay at the Premier Inn in Rochester, and it truly exceeded our expectations. We booked two rooms for three kids and two adults, and we were pleasantly surprised to find the family room equipped with two extra beds in addition to the double bed. The rooms were clean and comfortable, providing a cozy environment for our family. The staff were attentive and friendly, making us feel welcome throughout our stay. We also appreciated the good breakfast, which set us up nicely for our busy days. Overall, it was a fantastic experience, and we can't wait to return for another stay! Highly recommend!
• simonpP1295DH (2/5): Avoid restaurant - Restaurant was awful. Waited 30mins for main meal after waiting 15mins to be served, a further 20mins for additional drinks and 45mins for 1 desert. Ordered chicken curry for one of the main meals and was given chicken goujons with curry sauce on top with a little rice. Only + point was getting money off at the end after complaining. Will go elsewhere for food in future as use this hotel fequently.
• Scenic59706638504 (4/5): Overpriced and falling apart! - Check-in ok, the room was clean but like a sweatbox, two fans were in the room but were simply blowing hot air round the room, this hotel desperately needs aircon, I have stayed in many hotels over the years and this one is amongst the worst, the bath panel was delaminating and so was the inspection hatch next to the sink, the skirting board was rotten next to the bath, the toilet paper was the worst I have ever used, you get better in a motorway service station, considering the cost per night, this one is awful!
• Jly1606 (10/5): Good hotel - We stayed here as we were invited to all evening reception near by. The rooms were clean and the staff were friendly. We enjoyed our unlimited breakfast, and thank you to Anette for the lovely fried egg! Just note in the summer months the rooms are super hot regardless of the two fans. As you can't fully open the windows the heat can't escape.
• lewisj414 (10/5): Receptionist - Gina at reception is very friendly and professional, she dealt with my booking so politely with great service. Can’t thank her enough!
• 139gencm (10/5): Great stuff - I recently stayed at this hotel and couldn’t be more pleased with the experience. From the moment I arrived, the staff was welcoming, professional, and incredibly attentive. The room was spotless, modern, and beautifully furnished, with a comfortable bed and all the amenities I needed.
• 987jackq (10/5): ANETTA (Breakfast was so Tasty) Romford west - Honestly it was the best premier inn breakfast I have ever had so friendly and welcoming was the chef ANETTA cooked fresh and hot I highly recommend you try her cooking fantastic five stars from me ⭐ ⭐️⭐️⭐️⭐️
• 326ernestaj (10/5): Breakfast - Had a lovely breakfast at Premier Inn – fresh, tasty, and well-presented. Huge thanks to Gabby and Anetta for their amazing service! They were so friendly and attentive – truly made the morning special. Great start to the day !😊😊........
• chi186411 (2/5): Dirty hotel - Firstly the staff are great but the hotel is very dated and very dirty. Simple basic cleaning would suffice. Marks on the bathroom appliances and on the walls. The carpers look brown. The corridor is dingey. Never again. I could not wait to check-out. I can do basic but it has to be clean.
• HolidayWatchdog (10/5): Outstanding - This hotel is outstanding because of the staff. Thank you Gyna. Evelina and Eldita for being so friendly, caring and helpful and ensuring I had everything I need. Nothing was too much for them. It makes all the difference. I’ve stayed here a few times and they have always been so accommodating. I thoroughly recommend this hotel.
• stevenaI7908RE (10/5): Steven Askems review - i am disabled and the hotel is very accessible and accommodating, the workers and very warm and welcoming, they help whenever and wherever they can and make me feel comfortable and safe in this environment, they even gave me a closer room to the entrance since i am in a wheelchair so they are very helpful
• alisonsN1270KH (10/5): ……. a fabulous breakfast! - A great Premier Inn! All the staff have been so helpful and lovely but a big shout out to Anette for the best cooked breakfast we have had in any Premier Inn and indeed in many other hotels. We will certainly be returning especially when driving as the car parking is great. Location is good. 300m to a bus that takes you to Newbury Park tube on the central line that takes you to the heart of London.
• hotelinfo_4 (10/5): Excellent service - Excellent service and breakfast. We often stay at Premier Inn and it is always consistently good, but this time the service was excellent, particularly at reception and at Breakfast (Chef Anetta) . Couldn't ask for more, very welcoming and helpful.
• U21QXanthonyh (8/5): Good one. - Customer service is the best I've ever experienced at premier inn (Eve) plus others. Banging breakfast also (anetta). ......................................................................... ............................

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