Premier Inn Eastbourne - Polegate

Location: Hailsham Road,Polegate,Eastbourne,East Sussex, Eastbourne, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Helen (10/5): - Spotless room, Great Stay, Excellent Customer service. Attention to detail. will stay there again and highly recommend this place.
• 218tjk (8/5): Eastborne - Kay was great but breakfast on our first morning wasnt good. The cook burnt the full english and my poached eggs were hard. Dreading breakfast the following day it was completly different not burnt at all. Possibly down to a different cook. Only had 1 bath towel but reception rectified this.
• ScotonAlderney (10/5): A perfect nights rest - As with many Premier Inn hotels this one was exactly up to standard. Previous reviews said it was tired but despite the building of the new hotel block we were not interrupted. The hotel absolutely fine. The bedroom was comfortable without anything wrong within it. A typical Premier Inn night with a comfortable bed nice slept well. The breakfast in the restaurant booked in as the continental it was absolutely up with everything else. Helpful, cheerful staff and we could not fault it in anyway..
• 189ayannak (10/5): Fabulous customer service - Lovely staff, helpful and polite. Stay was as expected, clean rooms - good value. Nothing was too much, had everything I needed and would come stay again.
• benbU6218XV (10/5): Great team - My partner and I had a lovely experience when we visited here recently. The whole team were great, informative, and answered all our questions. We would definitely stay here again.
• LTittyT (10/5): The best Premier Inn - I have stayed in the hotel on numerous occasions whilst I have had building works done. The hotel is always clean and the rooms are very comfortable. The restaurant serves an evening meal and all you can eat breakfast. The biggest thanks need to go to Dawn, Georgina and Josh. They always make me feel welcome, especially when I’m sat on my own in the restaurant. Thank you guys.
• leebX7433YV (10/5): Love nights stay - Premier Inn delivers exactly what you expect: clean, reliable, and efficient stays. Every location feels consistent, the beds are genuinely excellent, and you can always count on a comfortable night’s sleep. Polegate is no exception to this.
• DanielS2889 (6/5): Hotel Good, Breakfast poor. - Hotel itself was fine, but exiperence was let down by fact breakfast was in a Hungry Horse across the car park. Despite booking a 15 minute time slot for breakfast, we still had to wait 50 mins after ordering for our food to arrive. Felt really sorry for parents around us trying to keep kids occupied whilst waiting for their food. Staff in Hungry Horse were also rude and unhelpful.
• davedollybox (10/5): Premier inn Eastbourne - Very good experience central in town very good atmosphere and friendly staff food good will use again very clean hotel good value.
• chrislT4271WG (2/5): Room not serviced - Expensive (booked direct).... Room not serviced, cleaned, towels replaced or refreshed with tea or coffee during the stay.
• cpettit6 (10/5): A good stop over - We stayed for one night and were very happy with the room and the restaurant. Enjoyed the breakfast very much. The meal deal is good value too
• constantinec988 (6/5): Polegate Premier Inn Eastbourne - Polegate Premier Inn Eastbourne. The staff were friendly and helpful in a somewhat unusual situation. As there is a massive building upgrade going on now and when we stayed. No proper food restaurant, nor bar facilities. The minimal efforts made did not really fill the gap for the loss of service to the hotel residents during our stay, so other external venues were frequented by my wife and I. Our checkout was straight forward. Pack cases check room for personal items and drop electronic key at the reception desk. Other than this excitement our stay was pretty average as usual for Premier Inn. Bit lack-lustre and ordinary satisfactory bed, heating and quiet.
• 310abbies (10/5): Highly recommend - Highly recommend this hotel, I had a lovely stay here! Rooms were a high standard of clean and the staff were really helpful and friendly. Very easy to find in a nice area too. Will definitely stay here again.
• fionapA7733HK (6/5): Pitch black car park - Stayed 3 nights (Thurs to Sat). Bed was comfortable. Bathroom was better than some other premier inn we have stayed before. Some bleach spray here and there would have removed some of the moulds or just better bathroom ventilation fan? Had a ground floor room facing building work opposite but absolutely no sound to disturb sleep from the building work. BUT....room was an average 24 degree C which was slightly too warm at times. Opening the window helped as it was below 10 degree C outside. We would have kept it open if we were not on the ground floor and if the room was not facing the main entrance! But with window closed, heard nothing from outside. Overall, a good enough stay for what we paid for. The only thing that was not acceptable is the lack of lighting in the car park. Pitch black area. I felt unsafe getting out of the car. Premier inn should really should have fix that as a matter of urgency for their customers' safety.
• hilayh (8/5): Clean, comfy and yes, we'd stay there again. - Two adults and two children (grandparents and granddaughters) stayed two nights in a family room. The beds were clean, comfortable and warm and the purple nightlight option proved very useful for one of our little ones. One adult used the restaurant one evening and reported a very limited menu. Whilst we didn't need to use the bath/shower, I would rather see showers with adjustable height for shower heads, particularly for children, and this head was a fixed one. The huge plus for us was Barry on reception! He was fantastic - couldn't have been more welcoming and helpful to all of us, especially the kids. The guy deserves a massive thank you and recognition from management. The real test is would we stay there again - yes, we definitely would!
• stephenwB4855LQ (8/5): Value for money - Comfortable room, good location, good breakfast, the shower over the bath was difficult to use so my wife had a bath, very deep bath causing a problem for my wife when getting out, needs hand rail fitting on wall.
• JillLeom (6/5): Too hot and too noisy but good response with refund from Premier Inn - Unfortunately there were several negatives to our 2 night stay - the temperature of the room, which could not be turned down and if the window was opened, the traffic noise was very intrusive; and noise from upstairs. This was so bad on the second night (sounded like people running, balls bouncing) that we complained to reception and the receptionist went up to the room above us, but all was quiet then and nobody answered his knock. There was then quiet for about 10 minutes but then the noise started up again. We decided we could not face a night of possible no sleep and so packed up and left, driving through the night for 6 hours to get home. The positive event was Premier Inn giving us a refund of the full price for the one night without any quibble. I filled in a complaint form under their guarantee of a good night's sleep, although I didn't hold out much hope, having read previous reviews of refund attempts. Within a few days they responded with an apology and a refund on to my card. Of course we would have preferred the stay to go smoothly (as it has done in the past when we have stayed there) but at least we received compensation easily and promptly. Having read that you must complain at the time the noise happens in order for the guarantee to apply, this is exactly what we did and made sure the receptionist logged our complaint. I would recommend anyone else having problems with noise to do likewise, but I don't think the guarantee applies to excessive room heat or external noise. So well done to Premier Inn for honouring the guarantee, but perhaps something could be done about the thermostats in the rooms and a warning given about the road noise affecting certain rooms.
• carolinemT2482RW (10/5): Recommend - Brilliant location. We expected noise with being a town location but it was really quite.. didn't hear any noise at all. The staff was very friendly and helpful. The place was spotless all the areas of the hotel and the room. I only wished I could open the window a little to get some fresh air in as we found the room a little hot and stuffy.
• 476sherreel (8/5): Would stay again. - Good location,atmosphere and reception. Tired rooms and hallways but clean. Quiet location even though lots of building work going on around. Lacks restaurant and bar facilities daytime and late evening.
• vcattroll (4/5): Nice hotel very comfortable, just not a very good breakfast - The location is good on the corner near the local shops and only a short walk to the sea and pier. The atmosphere wasn't great. The rooms are lovely we had a Premier Plus room on the third floor, it has everything you want the beds are comfy the bathroom is great with power shower and 2 lights with a dimmer one for night time. The room had a fridge with 2 bottles of water and hairdryer and iron and ironing board and kettle and coffee machine. Brilliant value for money. It was very clean and the noise levels was ok even though they are doing the path outside, we had a great night's sleep. The service was ok apart from breakfast I don't know if they had a new chef but the first day the breakfast was ok but the second day the bacon was hard and the scrambled egg wasn't set it was all runny on the plate. The evening meal was ok, but you had to wait and there was only certain things on the menu, as they hadn't ordered enough in. The chef could only cope with one order at a time, like one at 6pm one at 6.30pm etc. He couldn't do like 2 couples placing an order at 6pm. So a great place to stay but not to eat at the moment.
• FarAway03664334601 (4/5): No what I expected - General cleanliness of the room needs attention, which is not what I expected from a premier inn unfortunately. There was hairs found in the bed, dirt found in and around the bathroom, carpet has a musty smell. (Please see attached photo of the bathroom wet wipes) This is not what I expected to do on my evening that I arrived.
• SheffeldMandy (10/5): Fab few nights away - Great stay in fab location for 1) Seven Sisters coast walk - using local buses to the start then walking back to hotel. 2) Local restaurants and seafront. 3) Close to several great off road bike trails- Bedgebury, Friston & South Downs Way. Car park is off site & payable (very reasonable) but very close with a loading bay outside the hotel if needed. Usual decent room with comfy bed and love that we can store our bikes in the room. Room was too hot but staff got us a fan which was sufficient to keep us comfortable ( would benefit from air con in Summer). Friendly & helpful staff who gave us great tips for local restaurants. Had fab Turkish at Turkuaz, and fab (amazing value) set menu at Pomodoro Mozzarella Italian. Breakfast & dinner in the hotel restaurant were very good too.
• Wander429781 (10/5): Five star stay - Five stars, located within a 10 minute walk from the train station and beach. Premier plus room was clean and warm, great air conditioning for when it got a little to warm with the sun in the room, room 312 located at the rear of the hotel so no road noise, view of roof tops and 1960’s concrete multi storey car park, but don’t visit places to sit in room and look out of the window! All staff encountered from front of house to housekeeping attentive and friendly a great team on my stay. Room clean and hallways / public areas.
• Marrat15 (8/5): One week in Eastbourne - Large room, comfortable bed, good blackout curtains, good shower and friendly staff at reception. BUT both bedside lamps were not working from the start of our week's stay, one even without a bulb and although we informed the staff several times nothing was done about it. Also the carpets in the hallways and stairways need to be cleaned more often or diligently.
• 307lucyt (8/5): Couldn’t fault the cleanliness - The hotel is very conveniently located, only a short walk from both the station and the seafront. We couldn’t fault the cleanliness of our room and it was perfectly comfortable and quiet at night. Dinner was a bit chaotic on the first night with an hour’s wait for food, but there was a vast improvement on our second and third nights. Breakfast is always lovely at Premier Inn, food in the evenings was a bit hit and miss. The banoffee cheesecake was particularly horrible, but I enjoyed everything else I had and couldn’t complain about the meal deal price. The staff were perfectly pleasant to us and I would stay here again in the future.
• chris021971 (10/5): Birthday Girl Get Away - We have stayed at this hotel a few times now and has became our favourite goto destination the staff are always friendly and welcoming the rooms are always clean and comfortable and homely if you book a stay at this hotel you won’t be disappointed
• amandasJ9949XG (10/5): Great Stay - I had a great stay recently! Check in was efficient, the room was clean and bed was so comfortable! Breakfast was delicious, all hot and fresh! Didn't have dinner as was out with family but the menu looked nice. Great location as its very central to the shops. Would stay again!
• M6004IMsarahd (8/5): Clean, comfortable room - I had a clean, comfortable room. This Premier Inn is across the road from a petrol station with a small Asda & also a Macdonalds. I can't comment on the restaurant as I didn't eat there. There is building work going on at present, but it didn't spoil my stay & it was still easy to park. I wish people staying would think about others, and close all doors quietly!
• MH3775 (8/5): A surprisingly pleasant stay - We were pre-warned of a boiler issue affecting some rooms, and the staff on the phone were sympathetic and offered us a refund, a rebooking at another hotel, or a complimentary breakfast if we continued to stay there. We took the latter offer. On arrival, the staff were extremely friendly and helpful. We had already been moved to a room where the boiler problem would not be an issue. When we arrived in the room, we were pleasantly surprised to find complimentary wine and snacks as a thank you for our understanding. I have only dropped the rating down to 4 because, like so many other sites there is no provision for electric vehicle charging.
• ALFRED (6/5): - Due to the construction site nearby, have many noisy at the morning!
• Seaside47596083220 (4/5): Excellent staff, very poor accommodation. - Great staff who gave us a first class experience The room was a huge disappointment. We were informed it didn’t have air conditioning so we took two small fans for each side of the bed. It was a shock to learn there was only one plug on the right hand side of the bed. Why provide a room in the 21st century with one bedside plug says quite a lot about the hotel chain. Our stay was four nights and it was ruined thanks to an outdated room. Not only few on plugs, but no chair to relax in. Add to that disappointment with the fact they only provided one towel for a double room booking. We know it’s easy to ask for another towel, but we didn’t realise until the following morning when we wanted to use the shower. Should the guests start to check for enough towels when they check in? The room was very spacious, so there was plenty of room to provide a a couple of chairs and a small table. The shower was a scary experience. To access the shower you need to climb into a huge tub without any handrails this was very difficult. Why they don’t provide handrails No bathmat so you have every chance of slipping. The premier Inn might be ideal for a one night stay, but anything more and we will be looking at alternatives.
• TanikoA (10/5): Great staff 👍 - I stayed here one night for work and I must say that it was the best stay that I have ever had at a budget hotel. All the staff were pleasant and attentive. The room was clean and comfortable and the dinner and breakfast surprisingly good. I will stay here again next time I am in the area.
• N1403XTjot (8/5): Family wedding - Great service we had a friendly welcome from the staff on duty really helpful we had a few questions and they were patient and understanding and extremely helpful we had a vegetarian 2 celiac’s 2 dairy free and one with a nut allergy nothing was too much trouble to accommodate the various dietary requests the new Social eating area is great the staff in there are great and so friendly we will definitely be returning to this premier inn again as we have family living near by again a massive thank you to all staff on duty Fromm 21/8/25-23/8/25
• peterdS3318XA (10/5): A sunny bank holiday visit to Eastbourne - We decided to do a late booking to Eastbourne for a long weekend break. We decided to go back to the Premier Inn in the town centre as we have been before. We were advised that there are currently roadworks outside the hotel but they we not a problem as it was a bank holiday so no workmen around. We have been to this Premier Inn a couple if times before as we like the central location and close proximity to the pier and beach. This has always been a very clean and well maintained hotel. The food is alwaus excellent with the buffet breakfast alway being hot and not just warm like many other hotels. The staff we all very friendly and approchable but a big shout out to both Dawn and JD who were on when returned to the hotel in the evenings. Usually we get back and just head to our room but these two are amazing ambassadors who took time out of their busy schedules to just have a chat and a laugh. Felt like we were spending an evening with old friends ! Only downside to the hotel is no onsite parking, so parking in the roads and having to move the car as around the actual hotel there is a 2 hour parking limit, although longer parking is available a few minutes walk away, but, this is due to the town centre location. Would definately go back again and highly recomment this particular Premier Inn.
• 50suzyd (4/5): The Premier Inn that Lenny Henry forgot - Staying at this hotel is like being amidst a comedy sketch show set in the worst hotel that I’ve stayed in. Firstly, building works, it’s such a drab place and think it actually helps it’s in a building site, takes either eye off the rest of the run down drab place. Secondly, the restaurant, Ange offers a show stopping performance of the miserable, it’s all too much trouble waitress. Stressed, over worked and under paid attitude, her life would be much improved if it wasn’t for customers. The food is a huge choice of 4 main dishes, the katsu was definitely a microwave special, all served with the atmosphere of a doctors waiting room. It’s a first for me that I needed a knife to eat the rice. Lastly, the rooms, you normally can’t go wrong with Premier Inn…. Except for Polegate! No air con, leave the window open and it stinks of the fryers in the kitchen below and you hear the traffic outside from the A27. I normally stay in Premier Inn Eastbourne, do not make the same mistake, this is NOT the same. This is not Eastbourne.
• steveaC7351DI (10/5): Lovely stay close to beach & parking - Very good location close to the beach & parking,friendly staff,bonus of beautiful church view from our room window, lovely unlimited breakfast next morning
• alionav714 (8/5): Confort - I was surprised that we can do check in at any time. Family room was comfortable and we had four bedroom without extra payment.
• 433sued (6/5): let down by housekeeping - We have stayed at this hotel every August for the last 7 years and have always enjoyed our stay, this year sadly it wasn't as good. we booked in on the saturday afternoon and at this point we requested that our room was serviced every day. We have always stayed for a week, and on the 5th day without asking the bed has been changed. The first three days of our stay our room was cleaned and fresh towels etc. on the 4th day we returned to find the room had not been done so my husband reported this to the receptionist who was very sorry and said it was down to be done, on the following day when we left the hotel we checked with the receptionist to make sure our room wad down to be cleaned. when we returned again this wasn't done and the bed wasn't changed as in previous years, my husband was leaving our room when he saw a member of staff who came into the room and although fresh towels were on the bed the surfaces and bins hadn't been done and the bathroom not wiped over, she promised to come back but never did. Luckily I care antic bac wipes so was able to clean all the surfaces and the bathroom. The following day we went out and yet again when returning we found our room had not been done, my husband then spoke to the manager who was very sorry and said he would get the room serviced, by now this was the last night of our stay. The room was then cleaned and offered a free breakfast the following morning. We only ate in the restaurant o the Monday evening and to be honest that was a complete disaster, our starters came out raw, I had breaded mushrooms and my husband had chicken goujons, these were quickly replaced. With our mains we ordered a side of onion rings but these did not arrive with our meal but about 20 minutes later when we had almost finished our mains. The meal cost £55.00 but we didn't do the meal deal so due the poor service we did expect to get the onion rings omitted from the meal as they arrived a bit too late and if had known they would have taken so long we would have cancelled them. The free breakfast was fine. Such a shame as all the staff are very friendly but have been let down big time by the cleaning staff.
• Roam41304034658 (2/5): Sleepless night at the premier inn Eastbourne - Stayed in room 206, broken window with no handle, unable to close during night, noise from road outside, I filled in online complaint, without any responce from premier inn. Whar happened to the good nights sleep guarantee?
• Sally46150 (10/5): Pleasantly surprised - I travel for work a lot and stay in lots of standard mediocre hotels. When I travel for holidays I like a little bit of luxury. How surprised I was by this little gem. It’s very unassuming. Located within a services area with a local Asda express & McDonald’s. To be honest I wasn’t expecting much. But, the hotel was very clean, the staff especially in the small restaurant were the most loveliest, helpful people I think I have ever encountered in a budget hotel and some non budget hotels. The room had a very powerful fan and despite the heatwave outside maintained a cool temperature. They don’t offer a 5* menu but what budget hotel do? But, what I did have was cooked very nicely and was hot. I’m not a breakfast person but again all very nice including very fresh pastries. Overall I would 100% recommend.
• Traveler02781965925 (8/5): Great location, spacious room - My stay here was very relaxing. Whilst first impressions of the hotel are not great (grubby carpet at entrance, dingy reception, building works outside) my room , the excellent location & the service more than made up for it. I opted for a Premier Plus room, it was spacious & had everything I needed. It was cleaned every day at my request with no issues. Due to bad food reviews on here I didn't opt for any meals so I can't comment on breakfast etc. There are loads of cafes & restaurants nearby so it wasn't a deal breaker for me. I would happily stay again.
• MrsJAM5 (6/5): Overall Disappointing - The communal areas of the hotel were needing the carpets hoovered and overall lacked a general feel of cleanliness. Our room smelt musty and also despite it being a non-smoking room, it smelt of stale cigarette smoke. The bathroom was clean but the chairs in the bedroom were all marked and stained. It was very noisy at night with the traffic from the adjoining main road and prevented us from getting to sleep for a long time which wasn't good as we had a funeral the next day. Overall very disappointing and the hotel had a feel of overall tiredness.
• thekingys (10/5): A great weekend away, well done Premier Inn - Just spent a few days away with my son and grandchildren staying at the Premier Inn, Eastbourne town centre. Every member of staff we spoke to were extremely polite and helpful and we had a great weekend. Thank you. My first trip to Eastbourne and I was very impressed. It’s was great with live music, great pubs and cafes and we enjoyed Pirates day at the Pier too. A trip on the open top bus was a lovely way to get around and The Belgian bar on the corner near us was great and I sampled margarita oysters! Well done Eastbourne and Premier Inn, we’ll be back. !
• O5412GXelleng (10/5): Quick break - Lovely hotel very clean and staff were amazing and lovely. Great location especially if you want to explore the area and close to bus stops that take you to south downs.
• simono1958 (6/5): Maybe not the best choice for crem after all - For a Premier Inn this is a litte bit disappointing. Best thing is the staff on reception. Worst thing is the state of the Mill, the carpark and poorly weeded landscaping and the slow service at breakfast. But it's cheaper than others. Some friends stayed at a nice place on the front and we will do that next time. The location of this one isn't that convenient. It is billed as convenient for crematorium but actually if you have time to spare you may prefer to have a walk by the front in other clothes first before finally changing and then driving to the crematorium. (By the way, need a new category on survey since I don't class going to a funeral as either leisure or business)
• Curious30694763763 (2/5): Drab, depressing hotel! - This was one of the worst hotels I have ever stayed in. I booked the Premier Inn as they are usually clean and fresh, but the Polegate one seems to have dropped off the radar. It was so drab and dated and our room absolutely stank of cheesy feet! There were a few of us staying there for a wedding and everyone reported the same feedback. I had breakfast on the first day but it was such poor quality, I cancelled it for the second day.
• Seaside07188820437 (6/5): Night sleep - I did get a good night sleep at all bed was no good I ordered some food downstairs & they got my order wrong 2x times on the last day breakfast was cold & missing black pudding & tomatoes
• alaneL5805JD (6/5): Dissappoinred with the hotel and Eastbourne. - We did stay at the Premier Inn Eastbourne nights in a Premier Plus room.Town Centre for 4 nights in a Premier Plus room number 304. We had stayed at this same hotel last year and found everything to be perfect. This year the room, staff and facilities were very good. However since the breakfast arrangements have been changed to a self service buffet, this resulted in the hotel being let down by the hot food being stone cold. Considering the cost this was not acceptable. We realise the large amount of noisy and dusty roadworks right outside the hotel is beyond your control, we do feel that this should be pointed out when booking, because of this and the fact that the beautiful famous carpet gardens being removed and replaced by loose shingle and blocks of wood like old railway sleepers and worse still all the bench seating along the promenade near the pier being removed has meant that those less able are now unable to sit down and relax. Eastbourne is not the lovely Eastbourne we used to love and enjoy, so we will not be returning to Eastbourne again.
• Doghank01 (6/5): OK but not great. - The room was well equipped and everything worked. The building looked a bit tired and needed a bit of TLC. the staff were lovely.
• Pioneer05549926489 (6/5): Poor Breakfast - Breakfast is poor. Much of what was stated on the menu was not available as part of a set meal. You are given a timeslot at reception to have breakfast then when you get there things have run out from the day before. Don't ask for beans or egg on toast as you have to make your toast and hope the eggs come at the same time.
• N5173LLsallyc (2/5): Don't go there - We booked a room with 2 beds. Only one made up, and only one set of towels. Went out to eat, returned at 9pm - still the bed wasn't ready. Had to wait til 9.30. No kettle, and air con not functioning well, but a fan was produced. Dirty carpet and something not nice on the wall. Continental breakfast was dreadful, and very poor value for money. Probably the worst Premier Inn I have ever visited. I won't be back!
• F1899IKleahh (2/5): Avoid - not family friendly - Avoid. Ridiculous early check-in policy where it cannot be booked in advance and then told on arrival that only 5 rooms are allowed to check-in early and that they were at capacity. We had driven for 4+ hours with a toddler are weren’t allowed to pay extra for early check-in despite the room being available. Room was below standard. No soap in dispenser, bathroom light not working and poo stains on carpet of the family room. Poor parking options. Avoid avoid avoid. Below standards of other Premier Inn’s - will never use again.
• gaynorc442 (2/5): A gross disappointment - Subject: Formal Complaint Regarding Recent Stay – Request for Refund From the moment we arrived, it was clear that this location was not being maintained to your usual standard. The hotel sign was obscured by overgrown hedgerows, making it difficult to locate. The adjacent pub appeared shabby and uninviting, and the car park itself was in poor condition, with gravel scattered across the surface and overgrown shrubs giving an overall impression of neglect. While the receptionist was polite and check-in was straightforward, the room itself was a disappointment. The smell of bleach was overpowering—so strong that it caused me a mild headache—and the curtains were hanging off the rail. I am unsure how this was missed during any pre-arrival inspection. The receptionist did attempt to rectify the situation by using a machine to reduce the odour and reattaching the curtains while we vacated the room, but we were left wandering the area unfamiliar and struggling to find somewhere suitable to wait. We initially tried the pub next door, but it was dirty, poorly presented, and completely uninviting, leaving us without a place to eat or relax. In the morning, breakfast was served in the same pub, and again, the experience was disappointing. The selection was minimal, the set-up disorganised, and one staff member referred to guests as “darling” repeatedly, which I found inappropriate and unprofessional. We left after having just two slices of toast each. Overall, the stay was a let-down in every respect. For a cost of £193, I was frankly shocked at the poor standard and feel the experience was not reflective of the Premier Inn brand I have trusted for years.
• 287paulinec (4/5): What a let down! - Whilst this Premier inn met our needs, the Mill pub seriously let this hotel down. The hotel was clean and we were pleased that there were fans in the room. The room would benefit from an additional comfy chair as only one is provided. Like many Premier Inns, the room would also benifit rom a mini fridge. On the plus side when I said that the hairdryer didn't work this was rectified immediately. The car parking was OK and at least they had electric charging points. The staff were helpful and gave advice on where to park in town and info about the buses. The breakfast times 7.00 -9.00 meant that we had to be up early. We were on holiday and wouldn't get up for breakfast that early! Oh The Mill ! This place is in an awful state and in need of renovation. It was disgusting and dirty! For our first breakfast they had No Bread ! The milk had no lid on the jug and you had to look twice for a clean mug. Knives and forks had dried on food. Some days the cereal was limited and on our last day my cooked breakfast order was forgotten! I re-ordered but by the time it came we had to leave. No we won't be back !
• PaulHarman13 (8/5): Good value for money - Staff at reception were friendly, room was perfectly clean. Room would benefit from air con but a fan had been provided that was adequate. Breakfast was really good and staff again friendly.
• aproposltd (8/5): Conveniently located - Simple and efficient hotel. Clean but needs a little TLC. Although there is a renovation happening the disruption is limited between 10-6pm. The staff are friendly although strangely they insist on you making a reservation for dinner and the space isn’t busy. The soap dispenser in my room is rusty which was weird. But the room is big enough and fairly comfortable.
• 616billyb (8/5): great location for a trip to Eastbourne - This is the second time we have stayed at this hotel and we would return again. It is in a really good location and free carparking is ideal The staff are very helpful, friendly and hardworking. Our room was clean on arrival, as too the actual hotel. The corner of the carpark was littered with rubbish and we informed a young lady who was working on the reception (25/5/25), she was very apologetic and immediately went out to pick it all up. We had a family room for 3 nights, we took our niece, nephew (ages 9 and 7) and granddaughter, aged 1 year and 2 months We were provided with 1 double bed, 2 singles and a cot. The space was alittle tight and this was expected considering these rooms don't normally accommodate cots. It was warm at night, we had the window opened and also Premier Inn provided a decent sized fan which made the temperature comfortable. There is no onsite restaurant, so the Hungry Horse pub next door provides the breakfast. Surprisingly, the breakfast was good and we ate there one evening and this was also decent. Eastbourne and the surrounding area is a wonderful place to visit. We would leave the hotel earlyish in the morning and return 7/8pm. The kids would be tired and fall asleep not long after and this is why having little space in the room didn't bother us. Prices for Premier Inn are good value and they're are better if booked a couple months in advance
• Char32Nonington (6/5): Disappointed - Negatives....hard pillows, only one bath towel for 2 of us, stains on stairs that had not been washed for sometime, very hot room 23 degrees, very noisy traffic, indifferent staff. Plus side...reasonably priced, comfy bed, 10 mins to Eastbourne
• kayes2022 (6/5): Lovely staff . Needs an upgrade - Really lovely helpful staff but it needs an upgrade . All the carpets are stained . No lift, so we struggled to get bags up stairs . Noisy fans rather than air conditioning . Lots of MacDonald’s rubbish around the front . Good breakfast but evening meal choice was very beige and all drinks were in cans . I guess the building work next door is part of improvements being made . Hope it sorts this out !
• F7207YKdonnal (10/5): SHORT STAY - GREAT LOCATION AND FREE PARKING ROOM CLEAN AND QUIET SHOWER HAD PLENTY OF HOT WATER AT ALL TIMES. OPPOSITE IS A PUB SO NO TRAVELING NEED FOR A QUICK BIT AND DRINK TAXI INTO TOWN COST £12 AND LOADS OF RESTAURANTS WE STAYED FOR THE EASTBOURNE CAR SHOW AND WOULD RETURN TO THIS HOTEL
• mrsjanh (6/5): Disappointing - Stayed at many premier inns including this one before this latest visit. Have to say it was a little disappointing. I really don't underatand why they are giving preference to building a new annexe rather than concentrating first on updating existing rooms. This has to be the worst room experience we have had at premier inn. Table lamp not working, matress on bed in need of replacement, sheet on bed not big enough, lid on bin in bathroom did not close down. Also at breakfast on the first morning the milk at the tea/cofee machine appeared to be off because we had white lumps floating about on top of the tea.
• 285geraldineh (6/5): Just ok - It would have been useful to know that there were no lifts in the building. We were offered a ground floor room because of this but with a sofa bed which I was not happy to accept-my mistake as should have booked an accessible room. The room we had was ok but dated. The carpet was dirty. The shower leaked all over the floor because the shower curtain fittings were broken. The breakfast was ok but although we had booked a 9am slot-the food had run out which resulted in a long wait for it to be replenished. Also didn’t like watching a member of the kitchen staff eating sandwiches in the kitchen and then serving food without washing their hands. Overall it was ok for what we paid. Staff were friendly but appeared to be inexperienced-perhaps a more professional approach to guests would be better particularly checking in for breakfast. We also didn’t like having to walk past a huge pile of dirty laundry at the bottom of the stairs. The outside area is shabby with faded plastic plants in the planters. Not a good first impression. The outside was filthy -we almost turned around to find somewhere else when we first arrived. I know it’s under going refurbishment but regardless of this it wouldn’t take much to clean up outside. Overall would we stay here again? No. Improvement could be made in many areas- maybe a stronger management team in place who would take pride in the hotel and instilling a professional approach from staff.

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