Premier Inn London Harrow

Location: Kenton Road,Kenton,Middlesex, Harrow, GB

Star Rating: 7.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Ruben (10/5): - Accueil agréable, personnel chaleureux et disponible. Appartement propre et confortable, conforme à la description et aux photos lors de la réservation.
• Michelle (10/5): - The room was clean and comfortable.
• Kamaljit (4/5): - The property advertised free WIFI and Internet. On arrival we found out that the WIFI was not working, there were no phones in the rooms, without WIFI and Internet we could not keep in touch with our other members of the party staying at the hotel, and our outside contacts. The staff suggested that we take a walk to one of the restaurants to get WIFI!!
• Johann (8/5): - Cercanía con el Metro, Desayuno incluido, 4 personas en una habitación, comodidad
• 936zaynabm (6/5): Premier Inn Kenton — Outstanding Service from Staff Member - Hesandi - We are currently staying at the Premier Inn Kenton and originally checked into Room 2, which is an accessible room. We asked to change the room because the bed and hangers were very low. We were told the room could be changed the following day once the new shift started. Later, we noticed hair on the bedding, and the sheets looked dirty. I went to reception to request clean bedding, but the receptionist initially said there was nothing she could do as housekeeping had already finished, and advised us to stay in the room for the night. I was shocked to be expected to sleep in dirty sheets and asked again if someone could help. Thankfully, a wonderful young receptionist named Hesandi overheard the situation and immediately stepped in. Instead of just changing the bedding, she offered us a new room—beautiful and comfortable—and moved us right away. She mentioned that she is a new staff member, but she handled everything professionally and kindly. Hesandi is truly an asset to your team—an absolute diamond!
• O9956OErb (10/5): Hatfield Premier Inn - I visit here frequently, great premises. The staff are extremely friendly and helpful, especially Theresa and Monica.
• lyndonjjohnson (10/5): Business Overnight - Hopefully I haven’t been overzealous with the 5* rating as I haven’t had breakfast yet! I stop at this location quite frequently so know what to expect and would say that it consistently delivers. Dinner was typically Beefeater, hot, plentiful & served with a smile, what more can you ask! Room - clean, warm & as ever with Premier a wonderful bed! The car park very convenient but don’t forget to enter you Reg!
• samuelbW2877HC (4/5): Look around elsewhere - Personally I wouldn’t stay at this hotel again although the room was nice and clean there were so much noise coming from the air ducting and toilet seem to be on constant refill walls and floors very thin but spose to be expected personally I wouldn’t stay again by choice
• 117iamh (10/5): excelent hotel - Excelent hotel, friendly staff and comfy rooms, in area close to area that i needed, good value for money, easy to book room online and easy check in when arrived, good value for money
• 990kishanj (4/5): Good location, Poor service and Breakfast - This a good location to stay with great links to 2 tube stations. Kenton and Northwick Park. There is ample parking which is reasonably priced. We stayed for 2 nights. The rooms were clean. The service was very poor. The room wasn’t cleaned when we requested at reception on the morning. Arrived back at 10:30pm to find the room not cleaned and the dirty towels still in the bath tub. The breakfast was poor as well. I wouldn’t recommend the breakfast for the price they charge. They only had 2 members of staff and they were more interested in getting their tasks completed than serving their customers. We felt that we were getting in their way. We arrived for breakfast at 10:15 knowing it finished at 11am. During that time none of the food was replenished. When I approached the staff they said they only make a certain amount. So it’s not an unlimited breakfast as advertised. I wouldn’t recommend this premier inn. I will use the Edgware one in the future.
• FrequentFlier369894 (10/5): Premier Inn Hatfield - The location of the Premier Inn was ideal for me as it was halfway between where I was seeing friends on Saturday to where I was seeing friends on Sunday. The atmosphere is in the hotel and the bar was absolutely excellent. Your staff Terri and Monika, were both excellent, answered all questions I had and engaged in conversation making a very enjoyable stay. I would completely recommend staying at this Premier Inn and would gladly stay there again.
• fruityaroma80 (10/5): Comfortable Stay - As a woman travelling alone for business I was a little dubious when arriving. I was greeted by a lovely man behind reception who immediately put me at ease, the room was okay, bed very comfy and I had a great nights sleep. A good base for an overnight stay.
• 179ramadanr (8/5): Nice stay and Location - it was a nice stay, the hotel is cozy but it should have more Breakfast options ,the staff are friendly especially Sabreen and Hannah they were very nice ,Friendly and supportive at front desk and Breakfast as well definitely I may stay again when I have chance
• 566ka (10/5): Loved our stay there - Brilliant staff and service. All of us had a great time. Very comfortable experience. Highly recommended. The staff was very hospitable
• 385ariannyr (8/5): Nice stay - Quite cosy room and with a nice environment. It was very clean ,the bed was very comfy. Very private.I certainly recommend this hotel
• JohnLandless (10/5): Another excellent stay - We have been staying in the Premier Inn in Harrow for several years, and have always found the staff very friendly and helpful. It's location is excellent, with both tube connections to central London, and bus connections to other parts of North London. This time we were able to take advantage of the offer of free breakfasts, which kept us going all day.
• kalyaaniv (10/5): Excellent stay - Welcoming staff. Easy check-in and checkout. Luggage holding service available. Clean room with an extra heater in if needed. Can be loud when you can hear the trains pass by but it didn't bother me.
• dannyr651 (2/5): Awful train noise & Awful Wifi - Appalling hotel. Room shaked when big trains go past. Extractor fan was noisy (broken). Couldn’t get in until 3:30pm. Worst of all, the WiFi is awful. It turns off every few minutes. I paid for the Ultimate and that was worse than the free version. I mentioned it to the front desk and they were aware of it. Why not tell your customers before they waste money.
• alinaiA9463UF (8/5): Very good! - Very lovely and attentive staff especially Loredana for for helping us very quickly and efficient with an issue we had and Anisoara for living our room spotless clean! Thank you
• Busymisslizzie (10/5): Very helpful, friendly staff - Dawood was super helpful and greeted us on our late arrival 11.30pm. Highly recommend this place due to the friendly staff.
• bhartid2016 (4/5): Mid week stay - Always Use this hotel for our stay in London but gradually the standards have gone down. Hotel is very tired and needs an uplift Staff were helpful Bed and pillows very comfortable
• 109rashpals (10/5): Brilliant place to stay - What a fantastic place to stay after recently staying here once again. I thought it was time to leave a review I never do that so here we go .The staff are brilliant any thing that is possible they will do without hesitation and a smile. Suzanne the manager was extremely helpful when ever advice needed for places to eat and local knowledge she knew it, very professional but in a warm way The rooms were great after staying in a few I can say always spotless and clean So just a BIG THANK YOU for each of my stays !!!
• WS_K_1997 (6/5): Damp and very tired Hotel - Stayed for one night and have to say it’s gone downhill in the space of a year. Stayed in the separate block on ground floor. Smelled of damp in the room and generally unpleasant smell in the building and room. The rooms are not cheap then when you add in breakfast and car parking for one night (extra £20+) you could probably get a better hotel and nicer experience elsewhere. Long wait to get checked in and supplies in room were poor. Not even a basic bottle of water. Don’t think I’ll be rushing back soon. Only exception was the staff who were all pleasant and helpful including in the Beefeater pub next door.
• antonyf851 (10/5): Will definitely return! - Had an amazing stay! The rooms were spotless, the staff were incredibly freindly, and the breakfast was delicious.Great location and excellent service.
• Smurfygeachy (10/5): Great Experience - It was my first trip outside Canada. Not sure how UK was but i had to admit that I had a really good experience from start to finish. The hotel was clean, comfortable, and offered great value for money. My room was spotless and the bed was very comfortable, which is really needed after a busy day exploring London. staff were friendly, welcoming, and always happy to help — their professionalism really stood out.
• 594marcinx (10/5): Amazing staff and wonderful stay! - had a fantastic experience at this hotel. The staff were incredibly friendly, helpful, and always went above and beyond to make my stay comfortable. The room was clean and well-maintained, and the atmosphere throughout the hotel was welcoming. I would definitely recommend this place and look forward to coming back again!
• 785weronikas (10/5): Hatfield - The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable!
• sophiebQ7972ND (10/5): Lovely stay - Lovely staff and a lovely atmosphere………………………………………………………………………………………………………………………………………………would definitely come again 😁
• P2193LRtinas (10/5): A very pleasant Stay.... - Compared to Travel Lodge in Hatfield this Premier Inn is TOP. Clean, bright rooms, clean toilets. The mattresses are providing a comfortable sleep. The price is affordable. The free WiFi works with no issues. The staff is amazing. They are friendly, caring and professional. A very Special Thank You to Sabreen, Hannah and Monica for making our stay unforgettable. And not to forget the staff at breakfast. The breakfast was amazing. The hot counter always had fresh items. Not dried out or greasy. The croissants were how you would expect it. A good variety of cereals, fruit and juice. The coffee was the best.... Thank you Premier Inn for making our stay great. We'll see you again very soon
• runton (6/5): mixed bag - A mixed bag. Lovely staff, couldn't do enough to help. Asked for a room away from the trains, as they are very noisy. Got allocated one next to the trains. Changed rooms, and it was fine. The room was nearly ok...but..one of the bed lights was broken, the free wifi was very poor - kept drifting off and on. Had to go outside to use phone and the air fan in the loo kept going with a really loud noise - had to turn everything turned off to sleep. On the plus side the room we had - in the annex - was nice and quiet, and we slept quite well. A bonus was it was Diwali and lots of fireworks to watch - nice to see lots of happiness. As I say, the staff were very helpful, but it was a bit stressful waiting for the next thing to go awry.
• jamesgB9987JL (2/5): Awful - Awful room was cold and heating did not work and bathroom smelt like smoke. It was very loud and the doors to the building were left propped open
• nmdsd (4/5): Not quite a 'harrowing' experience, but not far off - On the positive side, the room was clean and the bed was comfortable. The receptionist was a very warm and helpful young man - polite and kind. However, beyond that there wasn't much that was positive. I understand that the room allocated to me may not have been used that much as the hotel was quite full for an NFL weekend, but the facilities were very poor. The TV was on a side wall making it hard to watch comfortably. There was no proper hot water. I couldn't wash properly in the sink because there was no plug, and the tap sprayed so my top got wet when using it. I have to avoid caffeine but there was no decaf tea or coffee provided. I brought my own tea bags which was just as well because what was provided was in a trendy perspex box that I couldn't open. There was no internet (it was down for some reason), which was incredibly annoying. There was no phone in the room so I had to walk all the way down to reception to ask about the internet. The lift wasn't working. Some of the lights in the room didn't work, which was awful because hotel rooms are always badly lit anyway. This is the 3rd time I have been to the Harrow Premier Inn and each stay has been worse. It was bearable for one night, but no more than that. Although it's convenient for Wembley, I will think very carefully before staying there again.
• imcintyre2024 (6/5): It’s ok fit an overnight stay but may look around next year. - One of the more tired Premier Inns. Enough parking but cameras not working. Rooms clean but musty smell when coming back after a day away, maybe coming through air con. Bathrooms clean, water hot and plenty pressure in our room. WIFI in room not reliable 5G was better. Breakfast was ok. Standard fare but space a bit cramped, one coffee machine (queues) and no scrambled eggs. What saves it is proximity to stations for Wembley.
• Trip65510600174 (8/5): Great location, great staff - a good stay - This hotel is easy to find and can easily be reached from St Albans via the A414 / M1 (This route can be very busy at peak times.) Parking was free and available but busy at times. It is used as a pedestrian cut-through from the dual carriageway, but usual caveat - lock your doors, keep valuable out of sight, etc. The staff were brilliant - friendly and very helpful. Legends! At the time of visiting the hotel was undergoing refurbishment. While this obscured the entrance to the Hotel it was not a showstopper and our our stay was quiet and peaceful. Room was clean and comfortable. Restaurant was good for breakfast, evening options were limited but lots of alternatives available within a short driving distance This was booked at short notice and this was based on other positive feedback received. A great place to go - would be even better when the refurbishment is completed.
• 559ilhama (10/5): It is welcoming hotel definitely coming back soon - This is my second time staying at Premier Inn, and once again it was a wonderful experience. I would like to give special thanks to Siraj for his great help in finding the room I requested — he was very kind and helpful. The bed was extremely comfortable, and the cleaning staff were friendly and always ready to help. Overall, the hotel truly deserves appreciation for its excellent service and welcoming atmosphere. I will definitely come back again!
• Gogs54 (2/5): One to avoid. Choose another premier inn in vacinity. - Very friendly staff, poor quality breakfast at beefeaters, definitely not worth the extra. Falty electrics in bedroom lead to me getting a shock off the switch. This was reported faulty bet never repaired during our stay.
• joepV1382UC (8/5): Dated room in need of maintenance - staff were really nice - Temperature of bath/shower taps couldn't be adjusted - scalding hot! Heater/aircon unit didn't work. Bed comfy, TV good, kettle and cleanliness all good.
• Z8695XOlisap (10/5): Always book this hotel for family stays. - Lovely hotel, warm welcoming friendly staff. Receptionists go above and beyond to accommodate. Always enjoy our stay here. Highly recommend.
• millennial_81 (10/5): Cute little premier inn - Perfect location to Wembley just got back from OASIS. Friendly staff, fast check in, parking is available on arrival £9 night very reasonable for London. Plenty of food choices around. Breakfast was very good plenty of choices. Our room was super clean & comfy beds. Underground 5 min walk to hop onto for Wembley. Will definitely stay here again. Never heard the trains going past at night. Thank you
• B246ZAlisal (4/5): Disappointing stay - We booked two rooms for a one night stay. Check in is from 3pm but upon our arrival at 6pm, one of the rooms was not ready. We had to wait 20 minutes to get into the room. We decided to eat in the restaurant in the evening. However we were told there was a reduced menu, no children's menu and that they did not have any draught beers, lemonade, coke or diet coke. We just left and ended up driving elsewhere to eat. Breakfast was poor for £10.99 as there was hardly any hot food available. No-one seemed to be replenishing the food. We have stayed in many Premier Inns up and down the UK and never had any issues. Disappointing stay and has put us off using Premier Inn in the future.
• Leila249 (6/5): Will be better when refurb completed - We stayed Saturday night as we were going a party locally. Got a very good deal and knew from other reviews there was refit going on. It didn’t bother us as there were no workmen there at the weekend and the room was clean, comfortable just like premier inn always is, although in the old style (not refurbed yet). We had room 35. We also couldn’t hear the A1 motorway at all - the room was well soundproofed. Parking is free. We were let down by the breakfast. Dirty dining room with uncleared tables, hardly any food and what there was was cold, coffee extremely weak, no choice of pastries or fruit. Very disappointing.
• Laralibay (2/5): Do not visit until the builders have finished - Well whwre to start. My wife and I booked on night (2 Oct) to stay and booked their meal deal which includes the 2 course dinner and drink and breakfast. We arrived only to find that the inn was being worked on by builders. Anyway the room was Ok, the sink iin the bathroom had the plug stcuk so it wasnt usuable. Then we went down for our evening meal at 7.15pm. We were presnted with the normal menu and a letter saying that only a few items on the menu were available due to the building work. They didnt tell us that when we booked on line, they didnt tell us when we checked in. All the usual burgers mixed grill etc were not on the menu. We had to go someone else to eat. Brakfast the following morning was also very poor, I had to ask foir a fried egg and it took 15 minute
• lindamK541HN (6/5): Beds not done properly .... - The cleaning needs to be improved. As I lay down on the bed, I noticed a big cobweb on the ceiling. Also the bed was not done properly maybe a previous customer did it and In fact i wondered if the bed had been done . the pillows were both under the bedsheet . Normally as shown on picture, the pillows are over the bedsheet not hidden under. The bed comfort was not too bad but you can feel the springs a little depending where you are sleeping on the bed. Also shower /bath had trace of water splashed which I easily got rid of.But I was saved by the lovely staff, especially young Jack (with the tattoos) in the breakfast area. Well done on your excellent service yesterday — even if you nearly burned your fingers (just a tiny bit!) while serving our breakfast plates. Overall ok for 1 or 2 nights.
• stanengland98 (8/5): Decent Weekend Stay - Stayed for two nights when in Hatfield for a wedding. £168 for bed & breakfast not a bad price. The hotel is looking a bit tired and could probably do with a facelift but nothing fundamentally wrong. Breakfast tasty but a bit hit and miss as regards to what items were available when. The staff were friendly and all very pleasant. Would be happy to stay again if we ever return to Hatfield.
• Voyage739270 (10/5): Recommend - From the moment I arrived, the woman at reception was professional, welcoming, and incredibly helpful. What really stood out, though, was the amazing service I received after my stay. I called to say I’d left something behind in the room, and the manager Suzanne, was fantastic—quick to respond and made sure the item was returned to me as soon as possible. Really impressed with the care and efficiency. Thank you!
• 856adelinec (10/5): Comfy bed and excellent service - The stay was comfortable and relaxing as it had a bath. In fact the bed was comfier than the one I had at the Comet Way hotel. The service was also excellent.
• Espen (8/5): Great service and very clean - Not the prettiest entrance and hallways, but nice, spacious rooms and very clean. I was greeted by a young man who instantly recognized I needed some well needed rest, so he let me check in a lot earlier than normal check-in time. Loredana from housekeeping was a gem 😊 Always smiling and offering me help. In general, the few aesthetic flaws are easily compensated by great service and room cleanliness. Didnt expect to much for the price, but was pleasantly surprised.
• staceylily (10/5): Amazing and helpful staff. - We spend. amazing weekend at Hatfield Premier Inn ......,... The staff was happy and friendly and happy to help with all are needs
• J618KTmichellel (10/5): Visit - Lovely stay lovely staff all very friendly and welcoming . Room were spacious and clean Receptionist was very helpful with all questions I had .
• Y7439TPsams (10/5): Great budget hotel with good restaurant - This was a great hotel for a good price. Ate at the restaurant and the food was decently priced, served fast, and tasted great! Staff were friendly and really helpful. Would definitely stay here again if I ever get back to Hatfield.
• SMorris63 (4/5): Too close to the main road - Very noisy - difficult to sleep The hotel is next to the main road and the sound proofing is very poor, bed was comfortable by pillows terrible.
• Broghosh (6/5): Convenient for our one night stay, but with points for improvement - While far from perfect, it was quite convenient for our brief, one night stay in Hatfield back in April as me and my brother visited the area to see Welwyn Garden City (where we have a personal family connection) and also because my brother was doing a short course at the nearby University of Hertfordshire. The room we stayed in was relatively clean and mostly in a good condition, parking was quite convenient, there was a restaurant next door to the hotel complex where we had our dinner and breakfast, staff were mostly helpful and its location was convenient being off the A1 (M) Motorway and a short drive from both the University of Hertfordshire and Welwyn Garden City. My issues with this hotel is that some of the dinner/desert choices in the restaurant had finished, the menu was slightly limited, bed wasn't the comfiest so bit of a challenge to get sleep, there was no lift to the upper floor (okay for us but may potentially be a challenge for lots of luggage/heavy loads and if you're disabled unless you book the ground floor) and when we were going to hand our room keys the following day when checking out, there was no staff present even though when present, they were mostly quite helpful. So all in all, very convenient for one night, but has some points for improvement.
• Sherri (8/5): - I like that it is very close to the Underground station, Kenton, which was very handy for travelling to see the sights. Some of the areas (restaurant) were a little worse for wear. But acceptable.
• jdek270891 (10/5): No complaints. - Booked this Premier Inn as close to Epping Tube Station, had good reviews and was a reasonable price. Nice room with good air conditioning which was very useful as it was a very warm night in June. Good breakfast in the pub next door with friendly staff. Definitely one of the better Premier Inns.
• giannipA3312LS (10/5): Brilliant - The receptionist was great help. Her name was Suzanne great service. It was great Thank you. Clean room. Big car park. The beds were nice and comfortable and it was in a very peaceful and pleasant area. The breakfast was incredible too and for a good price
• kevinwK5902IF (8/5): Premier Inn Harlow East - Hotel was as expected from Premier Inn. Very good. Breakfast needs some attention. Tesco on site so a few of us decided to walk over road. Bar closes at 10:30pm on a week night which seemed strange. Especially when around 20 of us there for a wedding was well behaved and spending money
• Busymisslizzie (10/5): Exceptional welcome from Dawood - The welcome from front of house person called Dawood was exceptional, we were made to feel like valued customers. The room was the usual high standard we have found in Premier Inns. Bath was great. Definitely going back. Handy for breaking a long trip from Yorkshire to Sussex
• Extraordinary813555 (10/5): Great value, location and people - Such a great place to stay if like us you were off to London or even Stansted airport. People are always friendly and welcoming. Rooms spotless and good sized. We just had breakfast which was great value and tasty. Stayed here a number of times and we will be back soon.
• D1241WEkatys (10/5): Stay at Premier Inn Church Langley Harlow - I often stay at this particular Premier Inn and have always found the staff very friendly helpful and polite. The facilities are also kept to a high standard. It is a very convenient location for trips into London as well as local and is well priced. Overall I am very impressed.
• ch2013 (8/5): Good value for money in quality hotel - Great location, easy access from airport. Nice large rooms. Very friendly staff and a great breakfast. I was very happy with the quality and price and would happily stay here again! I can highly recommend this hotel. Huge supermarket 50m away open until midnight.
• chris19741974 (4/5): In need of desperate review and upgrades - The hotel is in a reasonable location and seems secure. The room was as thought, clean and tidy and as other locations. The reception wasnt manned as such as the guy spent most of his time out front smoking and on his mobile. Not a professional impression. Where this hotel hits hard and made me angry was the restaurant / pub. This place needs serious review. The food was actually OK and i wont make any complaints but the staff situation is absolutely appalling. Two people serving and looking after a restaurant with at least 30 people when i was there while also serving a bar for people who were only drinking. I questioned the manager is it only the two of you when she said yes. She has been asking HO for staff for half a year and they are disinterested. I could clearly see how overwhelmed and disrespected they feel. Consequently customer service is non existent and i had a 10min wait upon entering and a 30min wait for my meal. I also sat there for 30mins waiting for my plate to be taken and my desert. The place is visibly old and uncared for and needs complete refurbishment. This is a stain on the Premiere Inn brand as there is nothing premiere about this place. Fix up Premiere Inn and do better especially for your staff.
• L7434CYjoyceg (8/5): London stopover - The hotel was convenient for travelling into London. The rooms were clean, the staff were welcoming and professional and the parking was free and enough for the amount of accommodation. We would stay again, as long as there is no charge for parking
• Q5446JFalanc (10/5): Great hotel - Excellent hotel, I've used on a number of occasions. Friendly staff, check in and cleaning staff very attentive especially at weekday breakfast. Must mention Joanne the waitress, friendly, welcoming and courteous. Always gives me a great start to my day. Great prices as well.
• L3863EZjennyl (10/5): A lovely premier inn - What an amazing experience for a premier inn. I came and stayed at this lovely hotel while I was seeing family. I am very shocked. The staff are simply lovely! Amelia has a beautiful smile which I had the pleasure of capturing during arrival and was helpful to the upmost degree. She comes across as shy but will excel at her role once she realises her value. The room was spotless with an updated bathroom along with a comfortable/roomy bed. They were also selling some goody bags for the children’s hospital great ormanstreet. I personally find that extremely humane and a massive selling point for this lovely hotel. There is a restaurant next door but with a Tesco just a 3 minute walk down the road i found myself not needing to go there as i tend to not eat big meals. Thank you so much to everyone at Harlow east who made my stay memorable.
• CambridgeAnnie (6/5): Lumpy uncomfortable bed - We have stayed here before and had a perfect stay. However this time was different. We had room 202 on the top floor. It was much smaller than previous rooms and the bed was so uncomfortable we both ached all over in the morning. The air conditioning made the windows run with water and the curtains were all wet. It was very quiet and that's about all I can say.
• sallyaspden1 (10/5): Like sleeping on a cloud! - A very lovely hotel. Room was HUGE! Bed extremely comfy, pillows perfect! Very quiet, no noise from anyone or anywhere. Room nice & clean. Nice view from second floor window. Only thing I would change is the mugs for tea - not keen on transparent ones! Receptionist friendly & welcoming.

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