Premier Inn Carrickfergus

Location: The Harbour,Alexandra Pier,County Antrim,Carrickfergus, Carrickfergus, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

Guest Reviews

• Siddharth (4/5): - No phone in room, please be aware.
• T2612UXsteves (10/5): Excellent overnight stay experience. - My family and I were meeting friends in Cardiff at a show and the was ideally placed for a short trip in and out of the city centre to get to the theatre. The common areas of the hotel were all very well maintained and clean. The staff were very welcoming and extremely helpful. I love the self check-in system, a major bonus to avoid the queues when checking in. The room was spotless and very comfortable. The bed and pillows were very comfortable and we had a very good and peaceful night's sleep. We will definitely stay here again.
• Camper64069172359 (2/5): Won’t visit again - Absolutely awful in dining room not enough staff to take orders some guests had to leave because they stopped taking orders.
• Richie_Turner (4/5): Worst Premier Inn I've ever stayed in - Picked this for it's location. Worst Premier Inn I have ever stayed in, and like many of us I have stayed in many across the UK. Room as usual Ok but not particularly clean. Bathroom unclean (see photos). Toilet not clean, Sink plus blocked with a plaster and shower glass dirty. You don't expect perfection from PM but basic cleanliness I do expect. Left a direct poor review and to be expected I received no response.
• Misstfaye (6/5): Good night’s sleep, but some things left room for improvement. - Booked early check in, and although first in line, had to wait 20 mins to gain access to our room whereas a few guests helped after us gained access immediately. Bathroom not as clean as I would’ve liked. Brown mark on the toilet paper dispenser looked like residual poo. Unable to have dinner as the restaurant was overwhelmed by two big tables. Initially told to come back after half an hour. Went back, and then husband was rudely told that they had to check stock before he was able to order anything. Told to wait another half an hour, so we gave up. WiFi was not worth the additional £5 spent. On the plus side - the room was big and spacious and the bed was comfortable. Hotel was perfectly located for our intended purposes, and we got to do a bit of exploring in our immediate surroundings.
• F5965QJdw (6/5): Sadly not to Premier Inn’s normal standards - Staff have been very friendly but overwhelmed. Restaurant at dinner on first and second night had limited options from the menu, ran out of fish and chips and ice cream within an hour of service starting. Too few staff to cater for the number of guests, this wasn’t fair on the waiting staff, management need to review their staffing procedures. This was the same at breakfast, with tables not being cleared, no cutlery and waiting for coffee machine to be filled. The room itself was cold, despite following guidance to use thermostat. No reception staff . Incorrect post code for Dumfries car park on Premier Inn website, sat nav takes you past the building not to the actual entrance. The meals we did manage to have were nicely cooked and tasty. Hotel room was very clean. Hotel is in a great location for sightseeing in Cardiff and going to events in the Utilita.
• mattcR3283PN (8/5): A reasonable stay - Me and my partner stayed here recently as she was at a gig in the city on the Friday night and we combined it with a trip to the Rugby. I have knocked a point off purely because I had been emailing the hotel for quite a few days before arrival for information about the parking and how it works but never got a reply. I ended up paying full price for parking due to the parking machine being out of service on site. We checked in using the screens on site and the room was quite spacious and had everything we need. The staff on site that we interacted with were friendly and welcoming. On Sunday morning the breakfast was carnage and I don't think there were enough staff to cope with the number of guests. That meant a wait for a table and quite a few plates and things ran out with some tables having to be used to pile up dirty pots in the dining room.
• queeniebudge (8/5): Good location bad smell - Good location. Nice comfy bed and room. But a sewage smell filled our room on return from our evening out and was still there in the morning.
• 958EmilyR (8/5): Great location, was expensive for a premier inn - Great location and easy to walk round Cardiff city centre. Found it expensive but unfortunately there was lots going on the weekend so this would have put the price up. Arrived an hour and half earlier than check in and we were told our room was ready but it would cost an extra £15! I think this was too much considering the price we paid anyway so just put our luggage in the lockers and went for a walk. Walls seemed thin and could hear tv in room next door and toilet flushing, shower running etc. Temperature in the room was difficult to manage, could heat the room but not cool. breakfast was standard. great location and would stay again if could get it cheaper than we paid
• 706beckyf (10/5): Fantastic Night Stay - I stayed here prior to some training at UHW. I was warmly welcomed at reception after the machines wouldn’t let me self check in. They helped me book in for an evening meal as well as confirming a time for breakfast. The room was just like any other Premier Inn, but I was based on the first floor at the end of the corridor so it was very peaceful where I was sleeping. The room was spacious and the bathroom was lovely and clean. The TV was fab and there was a range of coffees and teas available too. The evening meal was lovely and the service was a little bit slow, but the friendly nature of the staff made up for that. All my courses were lovely and came out perfect. At breakfast the next morning, there was a large selection of both hot and cold food available and since I came down early morning, everything was fresh and well stocked. The free parking was a huge bonus and this hotel was just down the road from the hospitals park and ride so the location was absolutely fantastic. I would 100% stay again if I need to visit UHW again!
• danyjd2025 (8/5): Good Room for One Time Stay - It is prime location and prime/spacious room with well-designed furnitures and decoration to stay. The room also provides basic needs like hair dryer and washing stuff, not often you would encounter such considerate of basics in UK hotels. The lobby also provides temporary lockers extremely useful for travellers. However, it stays inferior heating and cold water. The price is neither good for multiple days staying, so, pros and cons.
• Kings9598 (10/5): Nice place - Lovely clean room. The Bar area was really nice and had a good atmosphere and the staff were friendly. Would definitely book again when I Cardiff.
• F2189EEkirstyf (8/5): Lovely stay - Amazing hotel for a few nights to watch the rugby. Stacey was a phenomenal host, always smiley and happy to help. We will definitely stay again
• X6895WZnicolas (10/5): Great time! - We came to watch the Springboks vs Wales rugby match with a group of friends. It was my husband's birthday & Stacey went above & beyond to accommodate us. We had a wonderful trip & nothing was too much trouble for Stacey, thank you.
• 336clivef (10/5): Wonderful - A young man called Tom helped us when we were struggling to book in. He was very helpful. Tegan took our order and delivered our meal. She explained the process. She was pleasant, helpful and very friendly. All the staff are going above and beyond. Nothing is too much trouble.
• 476nadeema (4/5): Stay at Premier Inn - The room had poor heating system and was cold at night. The breakfast should have been accessible instead of having to request it. The waitress requested order but no menu provided until requested.
• ASP14 (4/5): So, so stay but dont expect food! - Booked months ago, paid for early check in and meal deal. Had standard email re stay a couple of weeks ago advising us to book a table. When contacting them they wouldnt allow me to book, plus when mentioning it was a match day they said randomly about NOT opening the kitchen early! Please note, we booked for early check in to make use of daytime menu. Arrived at 11am, checked in, popped bags into our room, then headed downstairs for lunch (after 3 hour drive) only to be told kitchen not open due to a broken dishwasher BUT another member of staff told us is was open... so into busy Cardiff for food (if lucky). Main meal ok, bit items not available snd items missing without warning. Breakfast cold. When checking out we told them that the extractor/AHU didn't work and all our belongings (clothes etc) were soaking wet. Please note that mould was present in the room. The reply was "the building was designed that way!" Hmmmm, have stayed countless times and it has always worked PLUS the building would NOT get thru planning.
• J9336WGwendyj (10/5): Great for Christmas shopping - Perfectly located for the middle of the city. Close to the carpark with a discounted rate if you stay at the hotel - get the code before you check out. Hotel is perfect for shopping and restaurants. Clean and staff friendly and helpful
• 81nicpark (10/5): A great place to stay for a family weekend away - We had a lovely weekend at Cardiff North - used the bus to get to and from the city centre and this was £12 return for a family ticket and easy to use. The staff were amazing, room was very comfortable, food was great and we had a lovely weekend away.
• O1289ZTbp (2/5): Rooms disgusting. - Rooms disgusting. Needs thorough cleaning. Showed hotel manager photos of our room and no outcome, he was useless……!!
• nicolabF3247VY (10/5): Halloween stay - We stayed here over Halloween weekend and had a wonderful stay- everyone we met was super friendly, they really went over and above to make our kids feel special- giving them treat bags and had a find the ghost game which they loved! Great play area which we got a table right outside so we could enjoy our dinner and keep an eye on children at the same time and room was spotless! Will hopefully be back very soon!
• N145SFmiket (10/5): Excellent - Could not recommend this premier inn highly enough,front of house staff were kind, polite and very respectful with our situation always happy to help and the cleaning staff were brilliant could not do more for us we will definitely return.
• nimadre (8/5): Definitely recommended. - The hotel was quiet despite being very busy and the room was spotless. The meal deal was great value and the restaurant staff were professional, pleasant and well trained. Special mention to Roberta in the restaurant. I had a leg injury that significantly impacted on my mobility. Roberta took me under her wing, taking my order so I didn't have to order at the bar, ensuring my food was ok and delivering and refilling my drink. She looked out for me the following evening and provided the same exemplary service. A real gem and an asset to the company. My only issue, which wouldn't normally apply, was the fact that my accessible room was as far away from reception and the restaurant as it was possible to be. Perhaps something to be considered when doing future refurbishment?
• donnamQ8533EB (2/5): Awful Service - This review is based on the bar only. The service is absolutely ridiculous. Only one person behind the bar on a Saturday night. We were waiting so long to order we left. Definitely need more staff.
• T7103BKandrewd (10/5): Family get away. - Absolutely outstanding stay! The staff was incredibly welcoming, the room was spotless and comfortable, and every detail exceeded my expectations from start to finish.
• john (10/5): - Parking good and Great value for money
• P6583QLcatherinej (10/5): Ideal location for visiting Cardiff - Ideal location for shopping/restaurants/socialising and close to the train station. Hotel was extremely clean with pleasant staff.
• Paradise17598729011 (8/5): Fabulous location in the city centre with parking nearby. - The room was very spacious and clean and we overlooked the main high street. There did seem a shortage of staff in the reception/bar area but those we encountered appeared pleasant and helpful. The only reason I dropped a staff is because one of the female housekeeping staff was muttering to herself and actually swore in the lift. She was obviously annoyed about something but it really didn’t give a very good impression! Other than that it was a great place to stay and would definitely visit again.
• stevem771 (10/5): Great for lone travellers - Here we are at The Premier Inn Cardiff city centre, only booked in all honesty because I couldn't get into my usual hotel. Now ive used loads of Premiers and they are in the main very good, you know what your going to get. This one was my first visit here and I'm really happy with it. Checked in on the self serve and all good, 5th floor room. First impressions , pretty large, nice big TV, good view over the city and very clean indeed. Great start. Down for dinner and no issue getting a table with a very friendly waitress. Steak and chips was in fairness as good as you would get in a higher end restaurant, large coke and a pudding all in for £30 left me feeling really rather satisfied. Usual good sleep quality, the place was very quiet but id imagine a bit more noise on a weekend. Breakfast starts at 0630 but I was there 0620 and they said come in and cooked me a breakfast straight away. Which was excellent. Friendly service again and I was fed and on the road to work by 0650, superb! Im struggling to find fault if im honest. I think if your a lone traveller who doesn't want to go out to find food in the evening this place hist the mark. Only down side I guess is no parking . They suggest an NCP at Dumfries place which they have a deal with. I used the St Davids Centre as its literally a 3 minute walk on a bust street so your safe. Also great if you did want to eat out as its by the food quarter in the shopping centre. Parking came in at £20 from 1930 the night before so cheaper than some hotel car parks. All in all a good clean, and safe stay for lone travellers and couple's etc alike. A bonus is that it is opposite Cardiff Queen street train station.
• Go31128182131 (2/5): Do not book. Disgusting attitude - Tried to book a room online, put in credit card details & pressed pay & confirm, it didn't do anything, clicked it 3 times but nothing. So I thought id ring to make sure 3 payments hadn't been taken. There's no local premier inn numbers, just an 0330 number. After 4 minutes of pressing this, pressing that I finally got through to an Indian guy. He was talking too fast and when I asked him to repeat, he wasn't happy, as I was then trying to explain what had happened, he kept talking over me, I asked him to please stop as im trying to explain, his attitude turned really nasty so I asked to speak to his manager to which he said no and hung up. I then rang again, a further 5 minutes on hold to which I get through to another foreign person who was lovely but needed to put me through to reservations. A further 4 minutes on hold to get through to another foreign person who was lovely but by this point I was sick.of it. Thankfully no money had been taken and I will DEFINITELY be booking a different hotel!
• 758andrewb (10/5): Nothing not to like here - Great Premier Inn . - 3.8 ? 5 for me , great location , free parking , many supermarkets, takeaways and a restaurant nearby on top of the bar and restaurant on site which is stylishly decorated. Friendly staff , drinks offers in the bar . Easy self check in , clean modern rooms which effective heating/air con . For the £85 Double room I was very impressed , approx 4miles from Cardiff city centre but I highly recommend.
• GoPlaces703217 (10/5): Caring - Very conscientious and caring staff. 3nd time here and I will be back again. Good value for money and a lovely room on 10th floor.
• rachelcB1226RG (10/5): Lovely stay and great breakfast the next day. - We had a really lovely stay. We didn't check in till late but had a real quick check in. The room was lovely and had everything we needed. I went down to the bar and had a really nice cocktail and brought it back to my room. The only bad thing was the next day we noticed some stains on the top of our duvet that we definitely didn't cause ourselves.
• I9024VG (10/5): Lovely stay - Hotel was very quiet and had a great nights sleep. Bed very comfy. Cleanliness was great, nothing to report. The restaurant was fantastic value, a huge choice for breakfast lunch and dinner. They also do a happy hour and the drinks were a good choice on this. All staff i interacted with lovely and nothing too much trouble. Breakfast was amazing all you can eat and well stocked. Would stay here again
• sbT2131HD (10/5): Staff make the hotel great - Great location, minutes walk from utilita arena, the shops and lots of (paid) parking nearby. The staff are the best bit about this hotel though, all really helpful, welcoming and friendly. They go the extra mile.
• susanpV5280PG (10/5): Friendly staff, great position. - A really excellent stay made all the better by very friendly staff. A perfect position to visit Cardiff and the surrounding area. A particular call out for Stacey who was very helpful and friendly.
• GS883 (10/5): Fantastic 3 day stay. - Fantastic 3 day stay. The bed was comfortable and the room was really clean, comfortable and quiet. The cafe had a great menu with food available until 10pm. Every member of staff we met was lovely, efficient and working really hard. Free parking and good location for easy drive to Cardiff centre (10-15mins).
• stephenrO1187FV (10/5): A warm welcome - We have stayed before and always find a warm welcome from the staff, we ate and had drinks on site on both days and found good value for money with the deals. Plenty of tea and coffees available always. Plan and look forward to a return visit early December
• antonyr570 (10/5): First Class Service and restful stay. - The greeting and help by the manager really made us feel relaxed. Our dietary needs were supplied to our satisfaction. Very satisfied with our stay. We will definitely use Premier Inns as a first choice for any accommodation needed.
• neile810 (6/5): Great room needs more training in the kitchen and restaurant staff - Lovely comfortable room great bed lovely staff very busy at breakfast First night Fish and chips was lovely Cheese cake had no banana Sticky toffee pudding was cold in the middle 2nd night pizza was solid even a stake knife Wouldn't cut it no excuse only 10 people in the restaurant Smoothed chicken was ok Chocolate brownie was nice Apple crumble sundae was nice Would stay again next year Maybe some extra training would make a difference
• X4369UOnicolat (10/5): Restaurant service top notch - well done Emily - We wanted to share our experience of staying in this Premier Inn. We have lived close by for many years and needed to stay here for two nights following a house sale. The hotel has had a lovely make over and does give a relaxed feeling. The team on duty were always willing to help throughout our stay. Parts of the hotel were a little cold and sometimes areas could have easily be kept cleaner but our biggest shout out was for a new member of staff called Emily. Emily served our tables in the evening on both nights of our stay, she was one of the politest young ladies we have had the pleasure of being served by. This was replicated on our second evening and also watching her with other guests in the restaurant. This young lady is an absolute out and out asset to the Premier Inn team in this hotel and made a very stressful two days much more enjoyable.
• samanthah391 (4/5): Shame - We just spent 2 nights here at this hotel. On arrival it does look dated from the outside but inside was lovely and modern. The lady on the check in was lovely ( she was from another hotel helping out ). But when we got to the room it still had water bottles around the room from a previous guest . All the doors were covered in drips and handprints , the walls had splats of residue of something that was looking to be going mouldy ( see pics ). We had an evening meal the first night, service was very slow took half hour to get a drink and we were sat for dinner for 2.5 hours in the end as it took so long. Me and my partner slept well in the main bed and we had 2 beds for the kids which were what looked to be a sofa converted. One kids bed was lovely and comfy by the other was rock solid so they couldn’t sleep and ended up on the bottom of our bed :( The next morning we went for breakfast in the hotel as we did the meal deal, we went at 8.30 and everything was running out and it was a lot of waiting around for restocking and when they did restock so many people were waiting that by the time you got there again it’s was all out. Even Apple and orange juice was out . After this experience with the meal and breakfast we canceled our meal deal for the 2nd night. Also of you go out for the day in the car don’t come back to late as all the parking was gone.
• Jennifer (8/5): - The hotel staff were very welcoming and helpful with getting us oriented to the area. Room was spotless and bed comfortable. Many restaurants in walking distance.
• ahmadmozafarisabeti (2/5): Terrible Experience at Premier Inn Cardiff North hotel - Terrible Experience at Premier Inn Cardiff North hotel- hotel Disrespectful Staff and Zero Customer Care I had the absolute worst stay at this hotel, and I can't believe a supposedly reputable brand would allow such unprofessionalism. We simply went to grab some milk from the hotel's supply for our coffee in the room – basic hospitality, right? There was NONE available. We politely approached the staff, and over the course of about 40 minutes, we had to explain our request to THREE different employees, each time being told to "just wait" with no sense of urgency or help. My child specifically wanted the hotel's milk (which isn't even available for purchase at the shop), and it was heartbreaking to see them disappointed. Finally, one staff member who introduced herself as the "supervisor" claimed they were too busy. When I requested her to at least have it delivered to our room, she flat-out refused, saying they "don't have the staff for that." Then, with outright rudeness, she told me that if I had a problem, I should just "cancel the room." I was mortified standing there with my child, feeling utterly humiliated and disrespected. Ultimately, without the milk, embarrassed in front of my child, I angrily returned to my room. I never expected a brand like this to promote such an irresponsible person to a leadership role – it's a disgrace. The core issue here isn't just the lack of milk; it's the blatant disrespect and complete disregard for customer expectations. Basic service? Forget it. I will NEVER return, and I'll be switching to hotels from other chains next time. I've already shared this nightmare experience with all my friends and family – stay away if you value dignity and decent treatment! 1/5 stars – you've lost a loyal customer forever.
• N6170NBdavee (10/5): A very enjoyable mini break at this hotel - Nice clean room. Friendly staff very nice breakfast. Staff did seem a little bit disorganised in the evening but wasn't a major issue for us.
• K6505JElisap (10/5): Spotless - I must say that the rooms were spotless and I seen a girl called jenny doing the corridors and she had them gleaming afterwards, you can tell the house keepers take pride in there work
• 993wilmam (10/5): Great stay - Checked in around 3.30 and was greeted by mary, She was very helpful and had us checked in within minutes which was great as my toddler was unsettled, She gave him some colouring in stuff which he loved, So thankyou for that. The staff were great always full of smiles and happy to help. The housekeeping team are fab, helped us with everything we needed, and had our room clean whenever we needed. The rooms are spacious and clean, the bath is great. Can't wait for us to return.
• 343marilenad (10/5): Birthday celebration - Stayed for my daughter 14th birthday.,Reception staff were extremely helpful and friendly. When they have find out the reason why we are staying they informed the restaurant staff and surprised us with decorations on table and complementary desserts for the birthday girl. We are definitely coming back soon
• A1911MLethanf (10/5): Made to feel welcomed. - Lovely location, very clean room and a great big comfy bed. Hotel could do with a revamp. Staff are very pleasant. Mandy was so helpful when we asked for fresh towels and clean cups. The two girls on reception Naomi & Andrea were both lovely and really made us feel welcomed. We will definitely be back soon.
• catherinekM3698DM (10/5): Comfortable and very close to shopping centre, 4 min walk to Queen street station to catch train to Cardiff Central stat - Really liked the interior at reception and bar very bright and colourful. Bed was very comfortable room spacious and clean. We did not order cocktails as from a pre made bottle not made up by bar staff good selection of beers. Breakfast was lovely great variety and lovely chef made me up a delicious porridge. Staff member at check in very helpful.
• M9894HUgrants (8/5): Frustrating Check In - Electronic self check in was awful not just for me but for other guests as well. In the end after several attempts we had to resort to manual intervention. Don't bother using them they are frustrating 😤 Otherwise the visit was OK 👍
• Mobile30038595771 (10/5): Clean hotel - Great hotel, good location & rooms very clean. Staff very welcoming and helpful. Big shout out to Lisa the housekeeper she was very helpful. We will definitely be back to premier inn Carrickfergus.
• O922UTkathleenh (8/5): Comfortable hotel good food and good value for money. - Good hotel comfortable rooms good breakfast. Almost all the staff friendly and helpful. We have stayed here a number of times and have found it good value for money and very comfortable. We were unfortunate this time in that we met the first unpleasent unfriendly rude girl working in the bar on Wednesday night 15th October. Such a pity but other that this person we had a lovely stay as usual. And I guess one poorly trained badmannered person in all the times we have stayed is not a bad result.
• alannS6018YO (10/5): Excellent receptionist! - Contacted reception late at night and Georgina really couldn’t not have been more helpful. Not often you meet friendly obliging people like that.
• CB337 (10/5): Spot on - Great for a short trip to Cardiff. Once inside it looks very classy (see bar photo). Room was comfortable but had a slightly damp smell on arrival which was solved when we put the heater on. Staff were polite and attentive at breakfast, despite not seeing them on arrival due to terminal style check in. Breakfast was spot on in terms of quality, taste and range. Would definitely go again
• iansW9570QE (10/5): Nice location with ample parking and nicely equipped rooms - Have stayed here before and like its location with some good seafront walks.The staff are brilliant and friendly which is always good.We like this Premier Inn hotel has it does have opening windows and no air conditioning unlike some other hotels which is often disliked by guests as it often attracts dust and can be quite smelly leaving you with a sore throat if not serviced regularly. Generally, this hotel is very clean which is a testament to the staff who look after it.At the moment ,the hotel has a Brewers Fayre restaurant and pub attached to it with a good choice of meals and drinks.
• 868tarajp (6/5): Great hotel apart from mrs grumps roberta in restaurant - We stayed here on a quiet friday. Because my mum took a brain bleed and was in Whiteabbey rehab. My 2 girls (good girls) were in the brewers fayre with us for dinner and after i took them to the play area. And said its so quiet just play in There for a while. But as soon as i left. ‘Roberta’ who looked like a face of thunder. Went in and told them off and told my 11 year old she was too tall (keeping in mind no one was in there or near there and they were not bothering anyone. My 11 year old being sensitive left and cried in her room. And that was her rest of the night. Now i dont mind if she explained to me. But the way it was done. Not knowing the heartache that we are going through. Ruined our stay. Not that we were here for fun. It was me that told the girls to go in the play area. I went up to roberta! And explained it was me that told them. Her reply ‘oh they can stay in there. They just have to sit!!! Not run around (it is a play area with cushioned running obstacle course). Ridiculous! Thankfully the young man behind the bar made up for mrs grumpy and he was so pleasant.
• IanPLancashire (8/5): Peace & Quiet - First time here and enjoyed a quiet and peaceful stay. Good location within 5 minutes walk to the small town centre which has a few shops, restaurants and pubs. Very quiet during the night ensuring a good nights sleep. Friendly staff on reception. Will stay again.
• joehO5925EA (8/5): Very relaxing and peaceful - The staff were excellent friendly and helpful, the food was very good and room cleaned every day. The room was comfortable and bed was very comfortable and gave us a good nights sleep. Also the hotel encouraged the guests to be as quiet as possible and this worked very well. The free parking was great.
• U8601IDnicolag (10/5): 5 ⭐️ - From the warm welcome to the comfy bed the stay with my 7 year old niece did not disappoint. Staff although busy where always near by and happy to help. The room had a beautiful view of Carrickfergus Castle and Belfast Lough. Lots of hot water and fluffy towels. We even got our drinks in fancy cocktail glasses for that little bit of extra va va voom. Special thanks to Mary and Ben who give the meaning to service with a smile. I will definitely be back.
• donnamT8949ZW (2/5): Disappointing ,shabby and dirty - We arrived at this hotel to be greeted by rubbish on the ground outside reception, exterior is shabby and in need of painting , room was fine but so so hot , fans were provided but impossible to sleep although I will acknowledge that the beds were comfy Bar service was poor , served drinks at 10.45 then asked to leave at 11 and take them with us , Sunday nights no bar service after 10pm in the height of summer . Bathrooms in the bar were dirty and not cleaned and breakfast was overpriced and mediocre I would never stay here again or recommend it to anyone else
• rhO7701XK (4/5): Awful and disappointing. - We arrived 40 minutes early and just wanted to enquire if our room was ready. We were greeted by a rather rude lady at reception who told us to go away and come back at 3pm as we didn't pay £15 for early check in. We were then given our key to our room where we discovered an empty crisp packet and dirty spoon under our bed which showed us our room wasn't properly cleaned. We ate in the restaurant that night and one of our party asked for a margarita pizza which cost me £13 and it was definitely store bought. My 2 year grandson was in a different room below us and he discovered something stuck to the side of the bed which turned out to be chewing gum. Staff in the bar were rude when taking orders and serving drinks. Rubbish in the bin outside was also not cleaned out regularly and rubbish piled up over a long period of time which was picked at by birds and strewn along the ground outside reception which of course was not very inviting and didnt allow anybody to sit on the benches outisde in the very warm weather. Unfortunately due to this experience we will never ever stay in this establishment again or recommend it to our friends and family.
• Damien (10/5): - It was a great town
• D3878FLkayb (10/5): 3 night stay just outside of Belfast - 3 nights in an accessible room with wet room. Very comfortable. Nice large room. Clean. Large free car park. We elected to have our room cleaned daily, so we had fresh towels

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