Premier Inn Cobham

Location: Portsmouth Road,Fairmile,Cobham,Surrey, Cobham, GB

Star Rating: 7.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• mlendon (6/5): Decline of Premier Inn - We have stayed at this hotel on numerous occasions but sadly it has declined and needs a thorough update. We will not be staying here until improvements are made.
• edwardrI7478ZX (10/5): Good stay - Comfortable bed and clean room, good wi-fi and quick check in. Used the pub next door in the evenings and food was good. Staying for work event in the nearby industrial estate.
• Susheel (8/5): - Rooms were clean and comfortable. Reception weren't that warm.
• V5291LJluciaf (10/5): Good hotel - Great location near the A12, staff were very friendoy and helpful. Room was big enough and clean. Would definitely reccomend.
• 200cleanb (10/5): Lovely stay - I had a wonderful stay, the staff were friendly and the room was nice and clean. I couldn't find a fault with anything at all.
• F1720BZtimothys (10/5): Great service - Brilliant service leila was fab room very comfie and service was great would use again and recommend to other friends and fellow workers.
• harrysS3256NK (10/5): Grate for the money - Grate location to get onto the a12 and the rooms are extremely good and enough space you don’t feel crammed in, the parking is good and out of sight from the public with cctv and to top it off the staff where grate.
• jpharding63 (10/5): Old Friends get together - As we’ve done for years we all get together to catch up yearly and can’t recommend highly enough the hospitality and friendliness all the staff of the Hotel and adjoining pub and restaurant showed during our stay we will definitely be coming back again
• S7143UGrichardb (6/5): Not up to standards - This hotel is in a lovely and, for me, convenient location. However money needs to be spent, tatty, smelly, damp room, not cleaned well. Famous comfy Mattress... Not comfy Definitely needs updating and improving. Lovely Staff though
• GWR802 (4/5): Contractual Obligations not met! - Paid for an early check-in after 11:30, arrived around 13:30. Ten minutes ringing the bell to get a reception person. Rooms were then prepared for our use!
• S211QSryanc (8/5): Great Stay - My stay was positive. The room was clean and comfortable although the rooms are little tired and some investment is required. The staff were friendly and helpful especially Leila on reception who went the extra mile to make sure my stay was positive. Overall, I’d happily stay again.
• AnotherBusinessUser (6/5): Fairly standard Premier Inn! - Heating mediocre at best (put heating on upon arrival, over an hour later and the room temperature had only gone up by 0.3C) No sign or direction to the room (nor “normal” hotel room numbering). Pillows supplied were quite soft. Staff polite and friendly. The TableTable restaurant attached was timely with reasonable service and quality, however, my food allergy wasn’t forwarded to the waitress and I was served with inappropriate food (which I obviously didn’t eat!).
• lechk2018 (8/5): It does not have much of an atmosphere. The hotel is functional as is the pub - The hotel is in a convenient location for Clacton, probably 15 minutes away. We have stayed here before. The pub needs redecorating S OON!!
• X5906CGamandal (2/5): Disaster dirty dated scuffy. Worst hotel weve ever stayed in. No plug next to bed for cpap. noise disturbance laughing banging - Catologue of disasters. We arrived there was no plug next to bed for my cpap arrived around 6pm was advised to putchase an extension lead . Cleaniess dirty mugs on arrival musty smell in room black mould in bathroom dust on bedside lamp tatty worn carpet damaged bathroom door and filthy skirting in bathroom. Noise level had a disturbed night sleep doors banging people shouting laughing all night not sure if it was guests or staffroom next to our room. Dated dirty and scuffy worst hotel weve ever stayed in not premier inns usual standard. Wouldnt stay again
• MikeG5055 (10/5): Good receptionist. - My checkin service was very good. The receptionist was very helpful as I had a few challenges with my reservation. Unfortunately “drop in” reservations are no longer allowed, and all reservations must be made on-line. Not everyone has modern phones which would make this an easy task. There should be a kiosk in the reception where reservations can be made.
• H6617BQpeterc (10/5): One if my Fav Premier Inns of the many I visited. - Great Location, very quaint area. Connected Restaurant Histiric Coach House from 1800's. Friendly Atmosphere with a lovely welcome from Robyn who was extremely helpful. Room large airy and clean. Good modern bathroom with bath and integral shower. Nice modern suite. Tea Coffee Station, ☕️ 😋 Great. Very good value 👏 Thanks Premier Inn Cobham Hotel. Go to many Premier Inns and loved this one. Love the Palm Trees at the Reception Entrance. Fab location, just a short hop off the M25. Will come again.
• marianwC4226QL (10/5): Birthday treat - Lovely clean hotel, the staff were great, friendly and couldn’t have been more helpful. No trouble at all to move us to a disabled room when we realised my husband wouldn’t be able to get into the bath.
• Z2307ZPandreww (10/5): Great food great hotel - Fantastic hotel very clean, staff very professional with great food at reasonable price. will come back when I am the area again
• M6364LLsophiek (10/5): LOVED IT - Lovely hotel and staff. Room was cleaned well. Big spacious room. Breakfast was lovely. Easy to find and access. No lift. Good value for money. Only complaint is the paint was flaking and falling away around the windows
• samj907 (10/5): Great Staff - Very nice staff on reception. Very nice location with restaurant attached. Recommend staying for business or pleasure.
• briancN4141CN (10/5): Great hotel, friendly staff. - I have been stopping here for about 4 month's for work, the staff especially Leila and Sarah, are helpfull, friendly and any request is done with no hassle. The rooms are large, clean and quiet.
• christina175 (6/5): Good Value but no Room Clean - This was our second stay here. Good value . Pretty nice room & comfy bed . Decent bathroom . Only one hand towel and one bath towel provided for two and no room housekeeping provided despite requesting it ! ( thought that should be a given anyway - it’s one of the benefits of staying in a hotel surely and part of what you’re paying for ) Breakfast is adequate in nicely decorated adjacent pub .
• highlandmajestictour (10/5): Fantastic Management & Staff - I have been staying at the Premier Inn on many occasions over the years since 2010 It has always been a fantastic place to stay whilst in the area, I wouldn’t go anywhere else! I have used this hotel over the years for work and also for leisure but I have to credit the fantastic and amazing staff over the years for their fantastic hospitality. As I am writing this review now since staying here since 2010 I have to praise the fantastic team of today, especially Sarah the manager who goes above and beyond to make your stay as comfortable, safe and enjoyable as possible, always smiling pleasant and professional. Sarah is a true credit to your company. One of Sarah’s team members is Leila, again a very nice lady with a welcoming smile and does everything to assure your stay is as comfortable and safe. Again another credit to your company. Well done to all the team here at Weeley a hotel I thoroughly enjoy staying at and will do for years to come.
• lindsayo340 (6/5): Basic but comfortable & good price - The beds are very comfortable. Friendly staff and good location, easy to get to Clacton seafront or to Colchester. The hotel is looking tired and in need of a refresh. Good price for what you get.
• Paulie1965 (8/5): Premier Inn, Cobham - The location in Cobham was perfect, we were welcomed in a friendly and polite way by Denise, the rooms we booked were clean, large and set up well. We had breakfast in the morning at The Fairmile and again we were welcomed in, clearly explained where everything was and had a lovely breakfast, with great service. Thank you
• markharmans (4/5): Bad management - The food is ok but not great The outside is disgusting dirty cigarette ends all over the place cobwebs everywhere just needs a manager to get a grip also when my wife and went for a meal in the evening there where lads in the bar with a moped what are the staff thinking of
• martinpU8753VC (10/5): Great hotel, Great restaurant - Great hotel, Perfect location, room was quiet, so clean, bed was comfortable. Also had a lovely meal in the restaurant, staff were great and very helpful, when I’m back in this area I would not hesitate to stay again.
• Vacation67958020649 (2/5): Worst night sleep - Need to invest in air conditioning. Too warm, even with 2 fans. Smell in corridor was overpowering with damp. Rooms cleaned very well but with strong cleaning product to mask this (in our opinion). Room window overlooking petrol station and mcdonalds meant very loud. Not very good when room so warm.
• 648debim (6/5): Average - not a bad premier inn but the advert doesnt match what you get beds are not big queensize like lennys advert they are two singles pushed together lumpy mattress and nothing like we expected
• briangT5057SE (4/5): Not Great - Arrived late so went straight to the room, a lot of noise from arguing guests woke us in the night, went on for a while and no one intervened, Therefore we were very tired the next day, not a restful sleep at all. In the morning discovered that although we have booked a room for two people they had only supplied one bath and one hand towel, so we had to manage with a small hand towel or get dressed and go to reception then return to shower, we managed. Went to complain about the noise and the towel situation but no one was on reception and no response. Wouldn't stay again, i have stayed at Premier Inn for years mostly for business and feel that the standard has dropped in both cleanliness and service.
• 416ChristopherC (6/5): A bit tired and in need of an update - You know what you're going to get when you stay at a Premier Inn which is why they're often the first choice for many people. Just thought that this branch was very tired, we were in room 18 and it was definitelyin need of a bit of TLC andor update. No Aircon so have to have windows open and very close to a large McDonalds and busy roads.
• Britrunner (4/5): Poor reception staff and in need of repair - We were not provided glasses for toothbrushes in the bathroom. The receptionist stated that this was now standard for Premier Inn hotels, which I find suprising as this is the first time we have had this problem in a Premier Inn hotel. The room needed more sockets, especially near the beds. There were a few areas that were poorly maintained with the need of replastering and repainting. The details of our paid breakfast was not sent to the pub associated with the hotel. This meant that I had to go back to the hotel reception to get proof that I had paid for tge breakfasts for myself and my partner. There were 2 staff on reception and they were discussing room availability. One of the staff asked me what I wanted and after I told her that I needed proof of payment for 2 breakfasts she carried on talking to the other member of staff for nearly 5 minutes. It then took her another 3 minutes to find the details on the computer. This member of staff thrn walked over to the pub with me to confirm my payment. So my partner waited 10 minutes for me to get this proof before we were allowed breakfast.
• Bodpage (8/5): Good but... - They now charge £15 for a check in before 3...yet the confirmation email makes no mention of this and with 800 or so premier inn in the UK they must be naking a mint fir providing NOTHING!
• jkF924IM (10/5): Fantastic surroundings - We had a lovely stay at the hotel with a outstanding pub next door serving Exceptional food. Room was also nice and clean. Very comfy beds. Staff very helpful.
• annecY206MA (4/5): Staff need to learn sympathy/empathy - Overall stay was good. My daughter was taken into hospital Sunday evening and needed emergency surgery. We returned late Sunday evening/Monday morning. We were 5 minutes late for breakfast and asked if we could have some toast and tea. Polly was extremely rude and said no. A little empathy would have gone a long way. She also apparently turned the warmers off 6 minutes early the next day..
• T9660XAleahh (4/5): Disappointing - Staff were lovely and very friendly, but unfortunately the bathroom was not clean and there was pee down the side of bath and on the rim of the toilet. Also hair on the wall and bath. Didn't sleep very well to much noise from kids, we were put in a room with a dividing door and could hear everything through it and there was a kid and it kept waking me and my children up. Breakfast was a bit disappointing food was warm not hot so went cold half way through eating it. Not really any choices of cereal. And they only provide semi skimmed milk.
• rinkip2021 (6/5): Decent hotel but quality of dinner at restaurant could be much better! - Disappointed hotel wifi is down for the 3 nights we been here. Otherwise reasonable size spacious room, the shower tub could be better not the best and shower gel dispenser wasn't working. You get what you paid for.
• charlottemJ6052NE (2/5): Dirty and dated - Hotel was not the best room was not ready, no towles in room, room stank of damp was really dusty, sink was blocked, soap was hanging of wall, breakfast was disgusting, stayed in many premier inns as usually fab for price and breakfast usually really nice, made staff aware of issues in room that evening was told to sort it in the morning, would definitely not recommend this hotel
• samanthasP1930PH (2/5): Felt like a hotel from a horror movid - Worst premier inn I’ve ever stayed at. Full of spiders. Needed updating desperately, and a deep clean. Breakfast was lacking the next day and was only from 7-9 which feels a bit harsh if you aren’t up for work. Put me off the brand altogether. Wouldn’t return.
• Charli_A96 (4/5): Like a hostel but with a dearer price tag really - Went as a family, and upon arrival was told we hadn’t booked properly as hadn’t added our 18month old on the booking - online doesn’t have an option for a child of this age unless they require a cot which was not the case. The floorboards squeaked everywhere you travelled so you could constantly hear the other guests despite signs everywhere to “tiptoe” around. The room wasn’t cleaned very well - leftover false eyelashes from a previous guest, disgustingly stained chair in the room, bath needed showering down before you could use it. There was one tabletop fan to cool the entire room, which wasn’t very effective either. However, the bed was comfy, there was plenty of plug sockets, and you could see the car park from the room so you’re able to keep an eye on your car (also free parking which is always a bonus!). Of course it’s a budget hotel so you don’t expect much overall, but for what we received you’d expect to only pay £30 or so for the state of things.
• D6260JZjames (8/5): Beautiful setting - convenient location - Having read many of the reviews I was nervous about this hotel however I was pleasantly surprised by our experience at the premier Inn Cobham. Hotel was fine for an overnight stay, a little tired but no major issues. Beautiful pub next door. Staff were friendly and helpful. Breakfast as expected with premier inn Only complaint is the room was very hot and no air con
• V9550QKkarend (6/5): Ok, nothing special - We stayed here for the weekend we had a double room. No plug sockets by the bed, on pulling the furniture out from the wall to search for some, we discovered loads of cobwebs, don’t look like it’s seen a hoover in that area for months. However an extension lead was provided almost immediately. We had dinner in the evening in the adjoining restaurant (Table, Table). It was extremely slow we was in there over 2 hours! The staff were run off their feet even though the restaurant wasn’t full. The food was nice. The children were definitely flagging towards the end due to the long wait for food. Breakfast the next morning was lovely, although we were told we couldn’t book any earlier than 8am due to being full. I went down earlier than 8am and it was totally empty, so someone was fibbing! It definitely needs an overhaul as very tired and in need of redecorating.
• B3749OYgeorginap (4/5): Sorry PI .. this was the worst PI we've stayed in so far .... - The service at the front desk was awful from 1 person. The lady who greeted me at check out was fabulous who had worked the night shift but the lady at check in was awful... rude, hostile, uncaring and argumentative. She did sort the issue however there was no apology or understanding from her. Luckily I simmered my friend down as the issue was to do with her room not being ready and she had specifically spoken to the hotel twice to ensure she could have the early check in so she could be ready for a wedding (it was costing her £15 for this privilege). The issue was resolved within 10 minutes however the way it could have been dealt with would have made things better. Also a member of our party was turned away from breakfast due to "not paying in advance" even though she was happy to pay there and then. What kind of hotel doesn't want to make the extra money? She got sent off to Greggs in the end away from our party... I would understood if they had been rammed but they weren't even that busy and it was a breakfast buffet ! We stay at a lot of Premier Inn's and always had a great experience so with these 2 issues it was a bit of a shock and left us all rather unsatisfied, albeit it did the job for the night. However we found out after our friends who stayed at the wedding venue had paid less than us and had a lot more for their money/better service, needless to say we were the losers in that situation. The cleaners deserve a big shout out though for the standard of cleaning and for ensuring the rooms were ready for us as quickly as possible. Good things - beds, rooms good size (depending on which one you go for), tea and coffee extra supplies available at reception to help yourself to, cleaning standards good, some staff were welcoming & outside space and parking.
• 233petrat (4/5): Gone downhill - We've been here a number of timew before over the last few years but this time it felt like it had really gone down hill. The hotel was grotty and rhe room had mould in the bathroom and smelled of damp. The soap dispenser was snapped and unusable. The usb plugs were broken and unusable. The curtains were stuck and couldnt be opened. A member of staff at the restaurant went to the toilet and didnt wash their hands. Overall disappointing. However, the lady on reception was very friendly and the location is still convenient and there is easy parking.
• 1971Allie007 (6/5): Grotty - We stay in Premier Inns quite regularly and this is by far the grottiest we've ever stayed in. Looks ok driving up to it, reception is quite small and receptionist was efficient. The room was extremely run down and dirty and have attached photos to show how disgusting the window ledge was. Bathroom stank of sewage and was also run down. Had dinner in the restaurant across the car park. I had soup which was barely warm so sent that back. Family on the table weren't happy and complaining as a number of things on the menu that they eanted to eat and drink were't available. To be fair the waitress we had was really lovely and helpful and quickly changed my soup. We'd had a long journey and day and was looking forward to a lie in before breakfast and noticed that breakfast was only served till 9am, despite it usually being until 10.30am. This was not made known before booking and there was a laminated piece of paper on the desk informing us of this. I've read on a previous review someone was refused entry at 8.50 am. At breakfast my son wanted scrambled egg which was cold and hard in places. No coffee machine, it was a single flask made up and was lukewarm. No croissants available and only tubs of flavoured yoghurt. I had toast which you make yourself as usual in a Premier. First time through the toaster made no difference so put it through again, 2nd time through it started smoking heavily and caught fire. Needless to say we don't recommend this hotel and won't be returning.
• erikacK6280JR (2/5): The worst - I regularly stayed at the premier regularly due to the close proximity to my workplace and had overlooked certain things because the location was so convenient but my last visit was absolutely my last. I checked into the hotel and went up the room to find that the room had not been touched since the last person vacated it. The room was stale and musty having not been aired all day, dirty sheets , empty cans on the unit and a fan still running on high speed in the middle of the room. I returned to reception to tell her the room had not been cleaned and she apologised and offered to change the sheets as there were no other rooms available. I told her that would not be enough as the room was stale having not been ventilated all day. I asked to be moved to another hotel but as it was 9pm she couldn't find anywhere. I called my employer who was able to assist in finding another hotel. Previous visits have been poor, with dirty cups in the room or poorly cleaned bathrooms. The hotel generally is of a poor standard and pretty depressing especially for the price which can be expensive on some weeks. On this occasion I had paid £200 for the room received a full refund after making a complaint. I will not be returning there as there are other options and will no longer compromise my standards for the convenience of its location.
• leeg772 (4/5): - Rooms are crazy hot 19c outside 29c inside hot stuffy no air crazy hot humid windows open only 3inches whole building is hot no open windows .needs windows put in the fans in room are rubbish need to buy fans that actually work.
• nickyk446 (8/5): Not complaining, just suggesting. - •Very comfortable beds. •Tidy and clean room. •Environment friendly by saving water. •Need better training for kitchen and service staff in Restaurant area!
• isobellec2016 (8/5): Family visit - Upon arrival the receptionist is very friendly and great you with a nice smile and a warm welcome. I needed an extra towel for my hair and she happily went and got me one, upon arriving in the room as there in no apt committing, they had a fan on cooling the room. The next day my husband had a slight situation and Sarah was very kind and helpful. Staff are just so nice. The hotel itself, it is in need of a refurbish. The rooms are sufficient for what you need, but……. The sand walls are drab, and the bath should be changed so it can be cleaned properly? We were in room 60 and it overlooks a field and a car park. There is a very bright light just outside the window, and therefore you cannot keep your window open, as the moths fly in! Then early in the morning loads of crows wake you because of the field opposite. And a coach driver at 6 in the morning, because he is parked under your window has his engine running and talking with his door open was frustrating. You order your breakfast from the pub next door, and whilst the food is good, and the staff are nice, the place looks like it could do with a good scrub. Terrible seating area if you had a drink in the afternoon on arrival, and they don’t clean the tables when you leave, they just take the glasses. The whole pub could do with a complete revamp.
• T8315YSianc (10/5): Great customer service - We have stayed in lots of Premier Inns over time. This one at Colchester had really personable and knowledgeable reception staff who answered all our questions comprehensively. Yes it was a VERY long walk to our room but it was fully air conditioned - very welcome on one of the hottest days of the year so far! Great room and we slept well.
• S3523HGalie (4/5): Forget about breakfast - The hotel itself was fine. We were lucky to have an air conditioned room which was very welcomed. There are no lifts which is a bit of a pain when carrying luggage. The service and cleanliness in the hotel itself was fine but the food, especially breakfast was a real problem. The restaurant is woefully understaffed and although the staff that were there worked hard, there just weren’t enough of them and evening wait times were huge. Even just to get a drink! We paid for breakfast for both mornings of our stay but then didn’t actually get to have it on the first morning as there was no chef! We did manage to get a breakfast on the second morning but they were understaffed yet again and we got it late, having to throw it down and leave rather than enjoy it. The staff that they had were lovely, there just weren’t enough of them to provide a service.
• alanhR7133PC (10/5): THE HOTEL IS EXCELLENT but - As your feedback does not seem to be working I will try here. This was for my wife's birthday booked by our children. We cannot fault the Hotel they were excellent but the restaurant was the complete opposite you walked through the entrance which was filthy and because of my disability were allowed to sit at large oval table it was excellent so we booked the same table again for our family gathering for the follow evening which booked there and then. On the following evening we arrived and found the table was given to a party of 3, we given a smaller table at the far end of the restaurant with a small table on the end which made it very tight and uncomfortable and awkward as I have to use crutches most of the meals were ok but one was the Steak salad when it arrived the steak was cremated on top & underdone underneath the salad contained chips, peas, onion rings and half a tomato when asked for the salad it arrived with a very small bowl containing lettuce, half a tomato and sweetcorn and at no time was offered a replacement meal and as the rump steak was not edible we returned the meal. an excellent birthday surprise, Thank you Alan Harkett also Kathryn Root
• P5433SPheatherw (10/5): Best Premier Inn so far…… - Truly wonderful premier Inn at Weeley Clacton. Manager Sarah and staff were truly amazingly helpful and extremely professionally welcoming kind and caring. You can clearly see that Sarah has trained her staff to the above and beyond standards. We felt welcomed and valued as a guest upon every visit. Rooms are spacious , very clean and beds are comfy with crisp clean bed linen. Would most definitely recommend this Above and beyond Premier Inn. Thank you so much Sarah and your amazing team for making our stay a truly welcoming one. We commend you Employee of the year award. See you again soon. Heather & Brian.
• Kingfisher19 (4/5): Disappointed - Have been there before but not up to standard this time Shower taps not working properly Toilet flush not working properly Fan provided inadequate power Did not raise at the time as only stayed one night. Room furthest away from reception and possibly being used as room of last resort. After leaving discovered about 16 bites on my shoulder which could only have come from the bed or mosquitoes in the room as widow open due to the heat.
• spocos (10/5): One of the best premier inns - Amazing staff, well kept hotel , very clean and very high standards here, staff are well trained and courteous as well as polite and friendly.
• H5207NLrobk (10/5): Great team - Again Lee and his excellent team warm welcome and professional attitude makes the many stays in Colchester here bearable brilliant team
• AlexRBrowne (2/5): Avoid in the summer months - Avoid in the summer months. The good bits: free parking, garage and electric charging onsite. Bad bits: pub/dining shuts before 10pm. Bathroom stunk of urine. Beds were like cardboard and rooms were all +26 degrees… no air conditioning, and the windows only open a free inches.
• angelafL4723OG (6/5): Disappointing - The room was very dusty, the room was for 2 people, only one towel and had to ask for toilet paper, the dispenser was practically empty
• livingstonesherts (8/5): Good room, nice staff, very poor decision to remove the only vending machine that offered healthy drinks like water or - Decent room, friendly. helpful staff, a good place to stop overnight on both our outward and homeward bound journeys. The staff at the restaurant next door were also friendly and helpful, but we didn't enjoy breakfast on our outward stop, so shan't bother eating it this time. I do have a gripe about the rather foolhardy decision to remove the vending machine that sold water, and, I think fruit juice, if I remember correctly. The only option now just sells Fanta, Cola or Lucozade, and poor quality snacks. Not everyone wants the sweet, sticky, unhealthy choices, and my opinion of overall management (because I doubt it was local staff) has now plummeted. To remove completely the healthier options turns a 'premier' Inn into something slightly below average, and I hope people will object loudly until the better option is replaced.
• I4725MQjohns (10/5): A true star and a credit to Premier Inn. - I’d like to give a big shout out to Denise, one of the kindest, most helpful people I have ever met. My wife and I were actually booked into the town Premier Inn by the castle and were walking from the station to the hotel when my wife had a terrible back pain and could hardly walk. We saw another Premier Inn just down the road and thought if we could reach it they may let ring a taxi to their sister hotel. Denise saw the trouble my wife was in and insisted that she would take us in her own car. When we arrived she helped my wife out of the car but would not take a penny for her. Thank you Denise
• stephensY7221RJ (10/5): Well placed hotel for a bit of touring - Very standard Premier Inn. We didn’t opt to have our room cleaned but collected fresh towels each day. Only two story so no lift and we were a long walk from reception beyond 7 fire doors! Our room looked out at the back of the hotel. Not much of a view but nice and quiet. We had air conditioning which was a bonus but only half the rooms do at present so worth asking when you book. Hotel was very clean. Premier Inns usually are. Reception only staffed some of the time but always helpful. There is a separate restaurant next door. We had a nice meal each night and breakfast each morning(no cooked buffet) but we always got we ordered. The restaurant / bar was short staffed throughout our stay but the staff on duty worked jolly hard and kept cheerful. Not a place to dine if you are in a hurry..And parts of the restaurant could do with a general clean and some TLC. The menus is a bit limited and you would soon get fed up if you were staying for a long time. Another time we would probably not opt for the meal package. It is good value but there are plenty of places to eat out. The hotel access brings you into an industrial estate which might be a bit off putting but plenty of parking. Just make sure you register at reception. This hotel is close to the park and ride which gives you easy access to the city centre and near the A12. Would be happy to stay here again

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