Premier Inn Guildford North - A3
Location: Parkway,Guildford,Surrey, Guildford, GB
Star Rating: 7.8 Stars
Property Type: Hotels
About this Property
Experience comfort and convenience at Premier Inn Hotel Guildford Central, your gateway to both relaxation and adventure!
Prime Location
Nestled next to the Spectrum Leisure Centre and Stoke Park, we offer easy access to the exciting town center and key destinations like Allianz, making us ideal for both leisure and business travelers.
Exciting Amenities
Dive into adventure with ice-skating or swimming at the nearby Spectrum Leisure Centre, and thrill-seekers can enjoy exhilarating rides at Thorpe Park, just a short drive away.
Delectable Dining & Comfort
Unwind at our on-site restaurant, where delicious dishes await you, before retreating to your extra-comfy bed for a restful night’s sleep.
Don’t miss out on an unforgettable stay—book your room today!
Important Information
200 spaces, including 8 disabled bays. Car park shared with restaurant, so spaces can be limited. Please validate your registration via the tablet in reception upon arrival. This car park is managed by Horizon Parking.
Alternative, off-site parking is available at Spectrum Car Park (GU1 1UP).
From M25(J10), follow signs to Portsmouth (A3). Take turn-off to Guildford Centre/Leisure Complex (A322/A320/A25). Turn left and Hotel is on the left.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Premier Plus
Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
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Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus with a view
Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
- Laptop-friendly workspace
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Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus double
Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.
- Air conditioning
- Coffee machine
- Free WiFi
-
Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
-
Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- H7629KSryanm (10/5): Hotel stay - Very good customer service from Lee at Grimsby Premier Inn. Very helpful with getting my room cleaned and wifi fixed…..
- Z4899YYsusanh (8/5): A bit cold and noisy - Good option to stay in guildford not too far from the centre is a noisy hotel with lots of guest and road noise.
But clean comfort and good lication
- SamTownLiving (4/5): Not pleasant - Cold shower, dirty toilet. Room looking a bit tired with wood veneer coming off doors and evidence of flooding in the bathroom. Right by main road. Would not recommend, although it was cheap. I would prefer to pay more for cleanliness and a hot shower.
- Tourist67936501935 (10/5): Clean and comfortable! - We have just returned from a 2 night stay - we found the room to be spotlessly clean and the bed lovely and comfortable. All the staff are frendly and helpful. We had a lovely meal in the Beefeater restaurant and the breakfast was good with plenty of variety. We used the car park next to the hotel which was easy to use and the city centre is only a few minutes walk away. This is one of the nicest Premiers we've stayed in as a few others we've stayed in lacked enough staff and were a little shabby.
- 433manjitm (10/5): Jasmine - exceptional customer service - This review is mostly for Jasmine, bless her she managed a exceptionally busy dinner service it seemed alone. I witnessed that they were short falls of food items not in stock, and she let all the customers know prior. Some were rude and yet she was composed and polite. She deserves clear recognition for her service! Im not sure if thats the usual process for one member of staff to run the whole show but your lucky it was her.
- paulgT4682ZH (10/5): Jasmine was absolutely amazing. - I’m staying at the Premier Inn in Grimsby on business expecting a pretty standard meal, and instead ended up genuinely impressed. The place was fairly busy, and there was just one waitress called Jasmine holding the whole thing together — and honestly, she was brilliant.
She had that calm, collected way about her, where you can tell she’s juggling a dozen things in her head but still manages a smile when she gets to your table. Drinks came quickly, food arrived exactly as ordered, and she somehow kept checking in at just the right moments without hovering. It’s the kind of service that makes you think, alright, someone here really cares about doing the job properly.
You could see guests warming to her, and there was this general sense of yeah, we’re all in good hands.” Considering she was running the floor on her own yes on her own the whole evening felt smoother than some places with twice the staff.
Management needs to read this: look after her. Make sure she gets this review. I just wish there were more people like Jasmine in this world and at other Premier Inns
- 948robertah (10/5): What more could you ask for. - Stayed in 3 Premier Inns this week and this one turned out to be the best! In need of refurbishment but the staff more than made up for the lack of facilities. From reception, through the restaurant to the handyman all staff members where friendly, professional and courteous which was truly appreciated.
- X7119MNestherm (10/5): Staff were excellent - Staff were really friendly and helpful. Very informative and made us feel at home! Room was clean and tidy and well stocked with coffee and fresh towels.
- rjpontour (2/5): Rude staff who inflame their own error - We booked two rooms for three adults. Upon arrival we were informed the booking was three rooms. We advised we would only need two rooms. The check in clerk was unhelpful from the start and we were told to pay for the three rooms or go but if we went they would bill us anyway and they are unable to cancel a room even if its due to a system error before you stay I advised her out of principle we will stay elsewhere I booked the holiday Inn there and then which she heard me do. Upon arriving at the holiday Inn we were told she had telephoned them to say we were drunk and aggressive and had shared my name, a GDPR violation and they had cancelled the booking on their system. After a quick chat the staff there concluded for themselves we were not drunk nor aggressive and reinstated the booking. I was assertive with her yes, but did not swear nor do anything other than demand some customer service. Whatever happened to 'I'm sorry about that let's get this resolved for you'. Totally unsuited to a customer facing role. I have a £3000 group booking at another branch for a charity event we are running...this will be cancelled first thing Monday and legal action will.follow for recovery of monies and a claim.for GDPR violation. Avoid!
- ChallengeSuffolk (10/5): Lovely staff - Great service lovely helpful staff particularly Jannine and Demi! They went above and beyond particularly as it was busy
- F7755CWstephens (10/5): Lovely staff. - The staff are a credit to the brand, it is rare these days to see that level of service and care. My thanks to all for a lovely stay.
- Stormcrow (10/5): Stacie the Star - My wife and I had never used this particular Premier Inn before, but as we were going to see a show at the Grimsby Auditorium, this Hotel being only 7 minutes drive away was ideal. Situated in a good location, with ample parking, we made our way to the Reception, where we were met by two members of the staff, the receptionist was polite, efficient and welcoming towards us. We had to eat as early as possible, and voiced our concerns to the two ladies, and the waitress, who we now know as Stacie, stated if we chose our menu, and let her know, she would pass it on to the kitchen staff. When we went into the restaurant, Stacie was behind the bar, and on recognising us, took us straight to a table, and within 10 mibutes or so of being there, are meals were served by Stacie. It was brilliant, and took the pressure of time off us. No complaints with the meals, cooked and exactly as we had ordered. We enjoyed our one night there, and the bed was very comfortable, the room, clean and tidy. We did think the two ladies, Receptionist and Stacie were really nice, and if this is how they treat all their customers, then I recommend that Premier Inns hang onto them, as they are the face of the company. So a big thankyou to you both.
- Road48340013631 (10/5): Excellent choice for a town centre getaway - Great stay at the premier inn a very good location and the parking was easy to book and very convenient the room was spacious clean and comfortable we had breakfast that was cooked to order rather than out on a buffet I found it much better and good value
- Y4180HRleanner (10/5): Highly recommend this hotel - I have been using Premier Inn Guildford for past 6 years since moving away. I always come back to visit friends and this is the only hotel I will use in the Surrey area. The staff are so friendly and helpful every single visit, they go above and beyond to make sure everything is catered for. Rooms are always big and clean. Great location with a 10/15 min walk into town centre. Will continue to stay at this hotel in my next upcoming trips.
- 587edelm (10/5): On business geart - This is a great wee hotel, I'm over on business most weeks and the staff look after me. Sonia in an assist to the hotel, extremely professional.
- Nash-Yorkshire (2/5): Unprofessional breakfast lady - Lady at the breakfast this morning refused to allow me on a table and kept asking to provide her a receipt to prove I have paid for it. Told her twice that the room was booked with breakfast inclusive and I didn't pay for breakfast separately. Instead of contacting reception to see what was going on, she made me feel I was lying and she was so loud that everyone in the breakfast lobby was listening. During all this time, she didn't bother to ask for my name once. She told me to go back to reception. She made me embarrassed and feel i was lying. I told her my room was changed after initial booking and that may have caused the problem. This is when she finally bothered to ask my name and allowed on a table. But by then she had almost accused me of trying to eat their breakfast for free and she made sure that everyone in the hall listened what she was saying so loud. Very unprofessional, no courtesy and absolutely not welcoming. I travel quite a lot for work and often stay in hotels especially holiday inn and Premier Inn but never came across such a low mannered staff. She definitely needs more training as she wasn't trained enough to complete checks professionally and in a polite way.
The breakfast was not bad and other reception staff were good and helpful.
- CLC1000 (6/5): Comfortable beds, great location but restaurant let it down. - Hotel is in a great location for the town centre with a good car park next door. Room was nice enough and bed comfortable. Staff were very friendly and hard working.
2 things let down this stay:
1. Our allocated room hadn’t been cleaned with bedsheets on the floor and rubbish all over. Had to go back to reception and get another room.
2. Beefeater restaurant. Tried to eat here on the evening but were told 2 big groups had arrived and food would be 30-45 mins. We were on a tight schedule so went elsewhere. Breakfast wasn’t the greatest experience. We were asked to book at table ahead which we did but it was so busy. Hot breakfast is cooked to order and we were waiting about 30 minutes for it. The coffee machine was broken and the queue for the continental section was long. If the items could be rearranged it would help as the queue was due to people waiting for toast. Food was ok.
- 148maggim (6/5): Definitely not the room I booked. - Being disabled I booked, online, an accessible room with wet room for 3 nights. I was not impressed when I arrived to find that my booking had been changed to a single room on the first floor. My wheelchair does a lot of things but climb stairs it does not. Full credit to Janine for her amazing help in getting me a ground floor room at such short notice. The room was not ideal, bath not wet room, no grab rails, bed was way to high, and not enough room to manoeuvre my wheelchair but the staff were amazing, couldn’t have been more helpful. Many, many thanks to them for saving my stay.
- tracylY938YZ (10/5): Weekend break - Just had a lovely weekend break and was delighted to be served once again by Jannine. This lady is very customer focused and is a credit to your hotel.
- Wanderer03470438711 (6/5): Satisfactory for an overnight stay - Stayed overnight as was working nearby. I would normally opt for a boutique hotel, but availability was limited. It was fine for an overnight stay, but definitely missed the homely touches and unique interiors you get with a boutique hotel.
- 975leonardt (10/5): Service perfection - Service is always top notch by jannine and even daryll coming out of the kitchen to make us feel welcome and double check everything is up to he’s very high standards. By far jannine and daryll are the two stand out workers
- X2415RNyvetted (10/5): Great Room, Great Staff - Lovely clean high quality room and with the nicest, most friendly staff across the board.
they made my stay a very pleasant one!
- P5628YWrobertt (10/5): Premier Stay - We walked from railway station via nearby Piece Hall which didn't take long. Great location next to excellent bus station and easy stroll to main shopping area.
Usual high quality PI. Staff very friendly and welcoming. Appeared to enjoy working there. We had to floor corner room 515 which was very roomy with great view. Second corner room we have had and will try again next time.
Breakfast is cooked to order rather than usual self service. It was excellent. One of best we have had in a PI and we have had many. Special shout out to our server Samantha who was efficient and cheery. Great way to start the day!
Highly recommend restaurant a minutes walk across the road. Ricci's Place great place to dine. Food excellent and good price. Best to book.
Also visit Bankside museum. Fantastic military exhibits. Fashion exhibitions upstairs is a must see especially Gentleman Jack.costumes. Catch 22 bus at bus station and only 3 stops. You can walk back down the hill to town in 10 minutes!
- macc1031 (10/5): Most amazing team - Stay for long periods of time through work and the staff are super friendly helpful and make my stay extremely welcoming and comfortable thank you so much your hard work doesn’t go unnoticed and is very much appreciated
- mikelB3451OX (4/5): Clean up ! - Comfortable bed, premier pluss room but cleanliness was an issue, room very grubby and dusty soaps where empty and soap was stagnant. Food in restaurant was ok.
- pathO6427GL (10/5): Great location - Great location. Oliver on reception really helpful and welcoming . All staff we came across very well mannered and helpful.
- CherylB1121 (4/5): Convenient stopover for visiting Halifax Town centre - Convenient location, basic facilities. Overpriced when you factor in added costs such as parking, WiFi, and breakfast.
- 170jamilaq (4/5): Will not b going there again - Offsite parking which was inconvenient,
Furniture needed updating
Carpet was not clean
No shampoo in the bathroom
No iron
- Natalie (10/5): - Very comfortable and clean
- 885PeterR (10/5): A centrally located venue for a family reunion - We had a family reunion in Halifax since we (me and six siblings) all attended school in the area in the 1950s and 60s and Halifax is also fairly centrally located in the UK, more or less midway between north-east Scotland and south-west England, the farthest-flung localities where members live. Not perhaps easy to access by car when there are problems on the roads but equally inconvenient for everyone so no complaints. The hotel is centrally located in the town, car parking is convenient and the staff were EXTREMELY helpful and very friendly. We cannot commend them highly enough. We stayed for four nights and would happily stay again.
- PeterLink (6/5): Modern check-in but no USB charging - I am not keen on the self check-in but it went OK, just wondering if there is any staff on site, couldn't tell. There is no USB charging socket in the room. TV seems cheap and remote not very responsive.
- Seaside33268515001 (6/5): Grimsby Without Fish & Chips = Grim. - Grimsby is synonymous with fish, and has the National Fishing Heritage Centre. But we couldn't get Fish & Chips at the Premier Inn because the fat fryer was broken and awaiting replacement!
Room prices varied dramatically from £50 our first night to £150 for the third night.
Friendly, but overworked, staff.
Ample parking, even for our motorhome (going for repairs nearby).
- johnsE7756NO (10/5): Very Good Experience. - Excellent stop off. After a nine hour journey I needed a refreshing shower and it didn't disappoint. Decent room with heaters that were easily adjustable. The attached restaurant was lovely and was open until 10pm. The food was ok but Janine who served us was a breath of fresh air. What a lovely lady. Went out of her way to make us feel welcome.
- dominiclD5274TO (4/5): Not the best visit to a Premier Inn - Always an easy check in at this hotel easy to follow instructions and receive my room card however that’s where the positives stop, booked in on the first floor and the corridor smells like a wet sports changing room, located my room and the size was good and Facilities’s ok however the bed mattress was also terrible maybe they have sold all of their sleep quality ones online, breakfast in the morning was nice but overall stay was dampened by the horrendous smell
- Excursion64174160722 (10/5): Lovely place - First class food and place and staff are very friendly jannine all way’s asking if I am ok shower are hot and clean it’s like been on holiday
- Sightsee776623 (10/5): VIP experience, everyone should treat themselves - I had star treatment. I wish I'd stayed longer. Top service and quality of hotel, location, room was very high standard. As a solo attendee it was also great to feel safe.
- C9721JJlorrainem (10/5): Another great stay at a Premier Inn - Fantastic staff, Fran on reception, Steven in restaurant and chef excellent, best poached eggs I’ve had. Can’t wait till next time I visit.
- sedemg2024 (10/5): Splendid - Nice staff, clean room, nice breakfast, easy access to transportation and shopping Center, comfortable bed, easy to locate
- ?? (8/5): - 전반적으로 가성비가 좋은 숙소입니다. 다만, 화장실에서 은은하게 나는 하수구 악취가 있습니다. 이 냄새가,,, 씻을때마다 불쾌한 기분을 줍니다. 그리고 층간소음이 심합니다. 윗층 투숙객의 발소리에 깜짝깜짝 놀라서 깹니다.
- Janet (4/5): - I thought the place was somewhat old and tired looking. Was not clean as other hotels i have stayed in. The staff were excellent though.
- 332valerief (2/5): Two day and night break with relatives ruined. - Our trip, three sisters and our husbands, was ruined. We had especially booked to meet at the PI Halifax since it had a wet room with accessibility for someone in a wheel chair. However on arrival, it was not available, my relatives had not been forewarned and meant that they were seriously inconvenienced and only stayed one night. The Receptionist was not apologetic and made no effort to find alternative accommodation. She certainly needs to have training on how to deal with issues.
- ktJ899IA (2/5): Needs a good clean & redecorating - Unfortunately this hotel was not to the normal Premier Inn standard.
The room was not the cleanest, bathroom & around the bed needed more thorough clean.
Very noisy hotel.
Not enough towles & pillows. Or refreshmemts.
Bathroom condiments also lacking & tipped up with water.
Very disappointing.
- jayjandu (10/5): Excellent Service - Staff were very friendly and welcoming
Janine in the restaurant was lovely and gave recommendations on where to go, very bubbly, helpful and friendly lady
Would definitely come here again, staff at breakfast were also lovely, my husband said it’s one of the best breakfasts he has had (he works away often - so has lots of breakfasts)
Would recommend and return
- Nicolias (10/5): - Location. Nice mattress and bedding.
Very good room cleanliness and nice staff.
- 576deanp (10/5): Visiting family. - We stayed here for four days all the way from Bolton to see elderly members of the family. Can I just say how amazing all the staff were with us knowing that we had three family members of which were very elderly. We had evening meals every night of which we enjoyed, and Matt was brilliant.
- Dinnerboys (8/5): Good breakfast and friendly service - Amazing service from Vicki B for Breakfast. Now Premier Inn have taken over the pub/restaurant it's noticeable how fewer staff are serving customers. This leaves servers such as Vicki having to manage a busy restaurant on her own
- P3977EUSM (10/5): Premier Inn Halifax town centre - Stay in this premier inn regularly for business, and is always clean and welcoming. The staff are always friendly and available. Breakfast experience is great, Sam is always very welcoming and kind - great service.
- Lasasha (10/5): - Amazing
- Vineese (10/5): - Quiet, convenient and comfortable for a quick overnight stay
- Pathfinder545562 (8/5): Smiths on tour - Up to its usual good standard
Didn’t use breakfast facilities but had a meal at beefeater.
Just a few problems. Lack of cups in a family room. Also those we had were glass and no good around small children. Only one seat in a family room was not good.
Otherwise comfort was fine
- lynnep324 (2/5): AVOID - AVOID room smelt damp and bedding was damp literally walked in and out and asked for a refund on the plus side cannot fault the lady on reception . Checked in to a Travel Lodge it was cheaper and 100% better lesson learnt never again will I stay at a Premier Inn
- ashleysG3554EM (2/5): Not happy - I asked a desabled access bathroom but got a bath, and I fell a few times in a lot of pain not happy, and the cost was ridiculous
- johnhR9658GY (10/5): Last minute booking, nothing was too much trouble - Good value. Friendly service from all staff. Would stay there again. Food at breakfast was cooked fresh and plenty of it.
- Renot (10/5): Highly recommended - Fantastic stay in The Premier Inn. Great location for a gig in The Piece Hall. Room was spotless, staff were very friendly. Unlimited cooked breakfast was very tasty and reasonably priced. Wouldn't hesitate to stay here again.
- Rmsse (8/5): Well positioned , clean hotel - Nice hotel, well positioned, clean rooms friendly staff. Good breakfast .
This is a friendly hotel,where you can relax and get on with your stay without hassle.
- sagsSouthWales (8/5): Perfect for our trip - Great location, easy parking although most spaces are a little way from reception, friendly reception staff, Premier Plus rooms very well appointed.
- carolinesN7983IB (8/5): Good stay - The hotel and room was spot on couldn't fault but there was not enough cups but we managed the breakfast wasn't the best so I wouldn't order that but I would stay in the premier inn
- ruthgY1544ZC (8/5): Being flexible when able to - I was with my elderly mother for a family wedding and due to miscommunication, I had to extend our visit so had 2 bookings for accessible room, first half with lowered bath and original later booking wet room which is what i wanted. The wet room had become available when we checked in, so the receptionist changed the booking, so we were in the same room throughout the stay with a wet room
- natalieclaira (10/5): Will continue to visit - A good stay just outside of central Guildford, comfortable beds, easy parking, good breakfast. Will come again. Thanks!
- 949mauricer (10/5): Perfect base for exploring NT properties - This hotel was perfect for our visits to nearby National Trust properties. Our overnight stay was very comfortable - the room and ensuite were clean, well-maintained and cozy. The members of staff were exceptionally friendly and helpful, offering detailed advice and recommendations on where to eat, how to get to the town centre and which sights were worth visiting. We had a wonderful time and are already looking forward to returning.
- Mbhatia174 (8/5): Nice stay except for... - Comfortable room but sadly dirty underwear from previous occupants of our room was left. All reception did was apologise and said they'll tell housekeeping.
- Lindyann2013 (8/5): One night stay - We booked here while we were at a conference in Woking, staff were friendly, we had a premier plus room, the room was really quiet, the air con worked and was very welcome as we travelled here on the hottest day of the year so far.
Plenty of parking and a beefeater right next door.
- Geraldine57307 (10/5): Fabulous - From check in to departure we had a wonderful stay. Down to see family. Dory checked us in and we had the most wonderful quiet room.
Hottest day of the year, we were cool as cucumbers.
As a birthday treat for my husband we had treats in the room. A really special touch by a friendly team.
My only downturn was the service in the beefeater which was by no means the hotels fault.
Loved our stay. Be back in September and a massive shout out to Dory and team.
They are your amazing assets.
Thank you to all the team xxx
- Ambassador249011 (10/5): Friendly front desk staff - The hotel exceeded my expectations. Dory at the front desk was exceptionally friendly. A smile to welcome me after a long day. She booked me and arranged a table at the restaurant next door. The room and bathroom was very clean. The restaurant menu on the desk to Peru with a cup of coffee before heading down to eat. I had a good night sleep in the comfortable bed ready for the day ahead. I would definitely stay there again.
- AlexW2371 (10/5): Kindest receptionist ever! - Kindest, friendliest receptionist ever greeted me last night. After I realised that I had forgotten my phone charging lead and my phone was dead she lent me one! Amazing service. Thanks so much. I think her name was Claire but I was a little tipsy after returning from the IOW Festival so apologies if I have your name wrong.
Slept for 10 hours straight on extremely comfy mattress. Needed it after a festival. Lovely shower this morning so I feel like a girl again.
- blackies11 (6/5): Dirty bar area and disappointing breakfast. Noisy traffic. - Almost the worst Premier Inn (PI) we have stayed in. Despite a very warm welcome from reception, we could immediately tell this Premier Inn was tired. Our room was standard PI, but somehow it felt dirty and dingy with dirty net curtains. Bed was clean but pillows were like rocks. The water didn't drain from the sink which was annoying us trying to use between two people getting ready. This PI is on a dual carriage way and so expect heavy traffic noise if you need your window open when the room get stuffy. Bring earplugs.
The bar was quite a shock with the smell of dirty carpets and upholstery. Filty chairs and it all needs to be professionally cleaned. We had to sit outside due to the smell.
The famous Premier Inn breakfast was also a big disappointment with rubber fried eggs cooked with no care at all, dried up mushrooms which I was told 'were fresh out of the oven', tomatoes not cooked enough so they were hard and bacon cooked in a lump so it was difficult to separate and self serve. The male chef was surley and the female waitress looked very unhappy. We only ate there once in a 3 night stay and we drank elsewhere, too.
We wouldn't stay here again and we wouldn't recommend this Premier Inn unfortunately, not unless it all undergoes a good clean and a chef who takes pride in the breakfasts.
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