Premier Inn Truro

Location: Old Carnon Hill,Carnon Downs,Truro,Cornwall, Truro, GB

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• evied775 (10/5): Extremely comfortable! - Visited recently and it was amazing! The vibes are immaculate and the reception staff are extremely helpful. I was helped by Louise on the front desk. Lovely girl and very polite. I will be visiting again as the rooms are extremely comfortable :) xxx
• L3667DWmariec (10/5): Clean and comfortable - Parking was free (whilst multi-storey cannot be used) and very close. Very friendly. Everything was very clean and they have the comfiest beds!
• D7127XJjackb (10/5): Amazing service. - Tracy and Kelly were great. Kelly went out her way to make sure everything was made easy for my stay. Both a credit to the company.
• aaroncL1608NF (2/5): Avoid very dirty hotel - Rooms very dirty cob webs and walls dirty , bathroom was dirty very thin walls lots of noise, hard beds no view from window just brick wall
• southies233 (6/5): Did its job - Room was clean and spacious but toilet was bizarre .. like a child seat on an adult loo so it was ill fitting and uncomfortable. Staff are helpful and welcoming on check in. Breakfast at Beefeater was lovely but wouldn't have dinner if we stayed again(tasteless and dry). Short distance by car to Lemon Quay for shopping and restaurants.
• carlrP8196BQ (10/5): 10/10 stay at Prem In - All team working very accommodating and polite, Tracy (without a E) very professional & helpful with all the guests and making sure I had enough toilet roll for my snotty nose
• bencF3038LF (10/5): Great stay - Absolutely amazing service banging rooms had a banging experience the food was amazing also and Tracy was a great member of staff
• dankZ1919SR (10/5): Amazing - Absolutely amazing staff were so helpful and on hand to help with everything. Tracy in particular went above and beyond
• BeckyPrust (8/5): Perfect for a stayover! - A nice little hotel that's great for a stayover. Finding the hotel was easy enough and then getting up to the reception desk was as well. The self check-in kiosks weren't working so we had to buzz for someone, but we were only waiting about a minute until someone came and checked us in. The room itself was large, clean, and suitable for what we needed. We came back quite late after being out and getting back in with our key card was easy enough. All in all, a nice hotel!
• S427CXjanes (10/5): Family sleepover - Would recommend staying here , couldn’t fault it at all, clean, comfortable rooms, friendly staff and breakfast was great!
• jmL3607NY (10/5): Great stay! - All the staff exceeded expections when my wife and I visited for a family occasion recently, however, Jimmy's assistance is of particular note.
• 369aidenm (10/5): Review of employee - One women stood out in particular named Tracy. I had a formal meal and stressed about sorting out my tie. Tracy with a bright beautiful smile came over to help. She said she was unsure but tied it exceptionally well. I was flattered when she said “you scrub up quite well”. Tracy 100% deserves a pay rise and the best treatment from all customers.
• R4281GXjanetw (10/5): A very friendly hotel - We had a lovely time when we stayed. Great location. Great staff, very friendly, nothing too much trouble. The staff looked like a big happy family working together in the breakfast room. Highly recommend.
• 188muada (10/5): My experience with premier Inn is excellent - The Hotel in Truro is nice and Clean I’ve been here many times and I always ask my company to book me hotel here is really nice and the staff are friendly
• 626beverleyl (10/5): Relaxing stay - We enjoyed our stay .Staff were very friendly and sociable.Good choices of food .Every were was very clean .I would recommend the Premier Inn to any one .
• 761peterw761 (6/5): a bit disappointing - As always, excellent staff, friendly and professional and the beds wonderful For us the Car parking arriving in the dark after a 5hour drive was very tiresome and not clear and took over half an hour to find a space some 100 yards away. Room was cold and it took too long to sort this. Tea/coffee room facilities was just 2 coffee sachets and 2 tea (we do not drink tea). Bar lager was served up in the bottle, we asked for glasses. Breakfast advertised 7am no coffee available until 7.50 but was good when it did arrive. Main cooked meal was not hot!. Our previous experiences of Premier Inn has always been excellent, sadly not on this occasion.
• louisez352 (10/5): Comfortable Weekend stay - We've just come back from a great weekend stay for the university open day. It is very conveniently located for the Penryn campus. The staff here were fantastic, super helpful and friendly. The hotel itself could do with some updating it looks a little tired on the outside with a faded sign. But overall a great stay and would stay here again if we're down this way again.
• stewartp577 (10/5): Home from home - Always great welcome from Tracy Kelly and all on reception. I stay here for couple nights a week for work. Great new rooms. Its home from home
• RandomOpinion (4/5): Overpriced and disappointing - We've stayed at this hotel a few times. This was definitely our worst experience and we will probably not return. We felt it was looking tired, and there was an air of "not bothering to look after the guests". We were there for 3 nights. Our room wasn't serviced in that time. It was not made clear to us that we would need to ask for this if we wanted it (if they even did that). Bathroom smelled musty. (Our other family members staying there had a worse experience of musty bathroom to us.) Our toilet seat wasn't the correct one for the toilet bowl. Other family members reported the same for their toilets. There was building work going on, which we were notified about, but we didn't expect all the trades vehicles to be parked in the guest spaces, when we could see a nice area they had fenced off that they could have parked in. The food was acceptable and service mostly ok, but for what we paid we felt it was overpriced and they need to take a serious look at what they're offering and the price. I'm sure my other family members won't be returning either. The chairs in the bar area of the Beefeater were in need of repair. Note, this hotel does not have a lift, but we were on the ground floor this time.
• lookey01 (10/5): A great place to stay in Truro - Another warm and friendly welcome by the team on reception, as always. We stayed in one of the new Premier Rooms .. absolutely fantastic...very comfortable bed . lovely powerful shower, fridge and coffee machine Very reasonably priced for half term weekend The breakfast was very good, if a bit hectic due the number of guests .Felt sorry for the overworked staff Yet again another excellent stay
• kylepP2571LL (10/5): Great Stay - Great stay, Phenomenal room. Special thank you to Chelsie for sorting us a room change from a twin to a double room and helping us out!
• paultA4211QE (10/5): Very happy with room and staff have been staying here for 10 weeks with work and have never had a problem - Lovely clean and affordable room and staff are amazing and so helpful would recommend this hotel to anyone who is staying in Cornwall
• richarda17 (8/5): Standard Premier Inn hotel. Nothing special - Standard Premier Inn, not sure why the accessible room for people with mobility issues was so far down the corridor of rooms. Surely it should be near the exit. We were in the annex on Monday when the fire alarm was tested without warning. There was a sign in the main reception apparently but not the annex. Comfortable bed, decent room. Rubbish WiFi
• tiffanywY8170XR (10/5): Excellent as expected - A reliable Premiere inn visit - slept brilliantly in a comfy bed and clean well equipped room with en suite. Everything I needed at a great price for my business trip.
• cherveeadriano (10/5): Best stay! - Everybody is very friendly and helpful and we like the fact that the parking is free for customers who checked in. We also prefer some vegetarian options for breakfast and restaurant staff were very helpful and cooked us vegan bacon and sausage.
• 83jennye (6/5): OK stay. - Good value for money. Well placed hotel. Entrance sign is needed. We couldn't find the entrance door easily when we arrived in the dark! No hairdryer or extra pillows in the room. They were in the middle of renovation but that didn't affect our stay.
• beckycI6711IS (6/5): Needs a refurb but staff were lovely - Staff were great, rooms could do with some improvement and our view from the window was a brick wall. Rooms smelt damp and instead of a bedside table I was given a bar stool which made me laugh! Parts of the room were falling apart like the edges of the shelves etc. My son's bed was rock hard but the other beds were comfortable. Location is great for a short drive to the beach but not many shops or anything around in walking distance.
• christinewV1193ZJ (8/5): Lovely stay near Truro - We stayed for one night, the room & bathroom were very nice & clean. We booked the meal deal & had an evening meal with a drink & breakfast in the morning. The food was good & the staff were helpful & friendly. We would happily stay here again.
• tab9275 (10/5): Excellent stay highly recommended - A frequent stayer. Love this premier inn. Its locality and the surrounding area. Always a friendly greeting and rooms are always spotless. Nice touch with the personal message and mini chocolates left in our room too.
• 171geoffr (6/5): Chaotic - My wife and I, who live in the area, went for breakfast. We were astonished at the restaurant manager who was utterly overworked and rushed from one task to the next just about keeping things going. We don't know how he coped.
• lisai373 (10/5): Really good stay - Stayed for my daughters dance competition, room was comfy and clean and everything we needed. Restaurant was really good, had a great deal on, main, pudding and drink £16 brilliant value and nice food! Staff really nice and helpful. Special shout out to Tess, receptionist and in the restaurant, she couldn't do enough for us. Really kind and helpful, even left a chocolate and a note wishing my daughter good luck in her competition. Thankyou again to her. Parking was ok, it does get busy as the car park is also shared with cinema and restaurants but the multi story across the road is free and I managed to get my t5 van in, just, and then moved it back to the car park out the front around 11pm ready for the early morning start. Have stayed here twice now, and will book again next year. Brilliant location with m&s 2 min walk away.
• 315rajatv (10/5): Lovely place - “A lovely hotel with wonderful staff! The rooms were spotless, the reception was welcoming, and the overall atmosphere made my stay very enjoyable. I would highly recommend this place to anyone
• amratlalp2025 (6/5): Premier Inn Kettering. - Clean room allocated in Annex Building. Needed airing as it had stale smell and smell like ex-smokers room. Should have Air freshener or aired. This was acceptable stay but not 'Premier Inn' standard for the amount paid. Would try different places in Kettering in future.
• D1rtd1ver (4/5): Premier Inn/Beefeater Truro - My wife and I stayed in a Premium Plus room at the Premier Inn in Truro, and sadly it fell well short of expectations. On arrival the welcome was unenthusiastic, setting the tone for the stay. The heating didn’t work, the toilet roll holder fell off the wall, and overall the room felt tired and poorly maintained. For a “premium” upgrade, it was very underwhelming. We were also not informed at the time of booking that builders would be on site, which added to the disruption. The adjoining Beefeater pub was equally disappointing. Service was slow and disorganised — we waited 40 minutes for our food, and when it finally arrived the steak was not cooked as requested and the presentation was poor. For the price, the quality was far below what we’ve experienced at other Premier Inns and Beefeaters. Overall, a very disappointing stay that did not justify the “Premium Plus” label.
• mandf2015 (10/5): Overnight stay with Breakfast. - Excellent Premier Inn. The staff on Reception were so welcoming. They offered to assist us as my husband is Severely sight impaired. They also gave the children an activity pack. The room was very clean and tidy and we had a lot of room for the 4 of us. Beds were very comfy. The Breakfast in the morning had everything you can imagine ( the children loved the Nutella on toast).
• mandj1986 (6/5): Nice location poor standard of cleanliness - Didn’t expect dirty pillows Checked in ok we were put in the annex which was not a problem, the room was clean but only 1 set of towels for 2 people but when we opened the bed got the two extra pillows both were soiled with old makeup not a good sight
• U5083KVcarols (10/5): Longleat 2025 - Rooms clean & tidy. Beds comfortable. Breakfasts great. Treated our grandson who has a gluten intolerance with the utmost care, even washing up cutlery separately.
• NatalieHB (10/5): Fabulous service from every member of staff - Hotel is in a great location with lots of restaurants nearby. Great park close too for the kids. Restaurant staff went above and beyond to make sure we had all we needed at breakfast, they were so accommodating with one of our party who is gluten intolerant
• Y44MFbeatab (10/5): I recommend it - I recommend this hotel. Friendly staff, easy check in. The room was clean and quiet. Good food in restaurant. I will definitely come back here.
• sandrabA4951NN (10/5): Just perfect for my needs - Very nice hotel, this is the second time I have stayed at this hotel. Its clean tidy and warm. The staff were friendly. Its near the park for a walk, near the town.
• vinsalak2025 (10/5): Amazing - I had a really good stay due to the staff, they were brilliant! I stayed with my husband and young children who were offered activity books on arrival. The whole experience was a good one, I will definitely choose to stay again.
• jjamesD9672ZN (2/5): Over priced - Hot stuffy room. Very poor 2 nights sleep. No A/C and badly in need of it. Bathroom outdated. Female member of bar staff on the Tuesday night (19th August) indifferent and off hand. Had to ask twice for a white wine bottle cooler which she slammed on the bar. Over priced for such a budget hotel.
• naomim472 (10/5): Lovely staff - Just really friendly helpful staff they were kind and caring and overall our stay was amazing. The man serving breakfast was telling us all the good places locally to go with kids. Food was good really good prices for a family and the rooms were set up perfectly they were able to get our rooms together which was a life saver when traveling with my wife and our 4 kids
• MrsTboy (4/5): Chaotic - A bit below average sadly. Room is what you pay for, basic, not overly clean. Decent premier inn mattress but no windows to open and not a fully functional air conditioner. Dinner was an utter shambles, 2 members of staff, serving, checking customers in, washing pots and taking orders. Only 4 tables in the restaurant were occupied, huge delay in order being taken, incorrect order came. Quality of the food not good, microwave lasagne made for an interesting night… once up In our room we had a tap on the door from a waitress asking for more money as we had things to eat out of the meal deal!? A lot of food choices and drinks sold out. All felt very chaotic. Breakfast was standard. Car park wasn’t easy and very busy, lovely park to walk across opposite the hotel. All in all a quick pit stop to lay the head but won’t return sadly
• R1110NDlaurao (10/5): Breakfast catch up - Warm welcome from Sophia, lovely food and drink, the chef was super friendly and great with my autistic son. Highly recommended.
• S3660KOtomb (4/5): Awful! - Air-Conditioning not working. Only on second night did they offer a fans. Hallway stank of mould and other poor smells. Staff argumentative and wouldn't move you. Instead argued and threatening behaviour. Completely unprofessional. Would avoid in future and would advise against staying.
• nickwX7460SO (10/5): Great hotel - Had a lovely last minute stay at this hotel. Beds were a lot better than I expected. Would recommend this hotel. Thankyou for a great nights sleep
• sarahtY8053IA (2/5): - I am really disappointed in how this hotel is ran, the manager natalie was so rude, shouting at the staff, clearly has no regards to the guests hearing this, its not very appropiate way a hotel should be ran. Regardless of the rude manager the room was clean and tidy, food was okay had better.
• stevenpY5277RW (2/5): Truly awful - ⭐☆☆☆☆ Truly the worst experience I’ve ever had at a Premier Inn – never again. I don’t usually leave reviews, but this visit to Premier Inn Trowbridge was beyond unacceptable. The staff were clearly untrained and had no idea what they were doing. We were served awful food, and to top it off, we were charged for a dish we didn’t even order. Later in the evening, both staff and hotel management banged on our door demanding £2.99 – a completely inappropriate and unprofessional move. A waitress brought her child into work, who was then climbing over furniture and rearranging tables while guests were still eating. We were asked, bizarrely, if we wanted ice in our beer, and when we inquired about the menu, the response was, “We’re not really sure how it works this evening.” Seriously? The whole experience felt like a complete joke. I’ve stayed at many Premier Inns over the years and had decent experiences, but this was a total disaster from start to finish. Avoid this place at all costs.
• Voyage35218409330 (6/5): Alan Partridge - Completely standard business /contractor travel hotel eg: Alan Partridge travel tavern from 1990s. Only difference is Tesla not Rovers in the car park.
• J6167VJrebeccak (10/5): Kettering Premier inn - Upon arrival staff at reception were amazing and very attentive. Being there with my little ones was very hectic but staff were extremely calm and patient and got us to our room in no time. Happy with our stay would be an understatement, will definitely be staying here again. -ps the free WiFi upgrade was a big bonus! :D
• terrymQ1912YY (6/5): Too hot in the rooms - Nice clean rooms and friendly staff. BUT couldn't sleep for the 2 nights we were there due to the temperature in the rooms. They definately need to start fitting air conditioning in the rooms. With these heat waves becomming more frequent it is needed.
• Billy23_9 (6/5): Average - This was a one night stay after a funeral, to save driving home in the rush hour. Tried Trivargo for the first time, but it just diverted me to the hotels own website. Paid £100 for one room. Check in very good, and appreciated the offer of a sheet because of the warm weather. Room as expected. Free wi-fi very poor. TV sound quality poor (make recognisable by the remote, but no makers name on set or remote). Only one large towel between two. No air on, which we knew at booking, but they did provide a fan as well as the sheet. No bottle of water.
• Leonardrossiter1974 (2/5): Just wow - So. Stayed on business. Business deal with food plus breakfast. Firstly front desk staff. Great. The hotel. It is situated 3 metres from the A14. Thundering traffic. Constant. I went in June. In a heatwave. My room at midnight was 26.5 degrees. I'd cool it down but your windows are locked shut and the fan was broke. Despite the business rate 'parking is not guaranteed'. That's reassuring on the side of a motorway. You need to book that on arrival. WiFi. That's a chargeable extra.. There is 'free' WiFi. All I'll say is 'connected without Internet' was the feature of my stay.. They outsource that so ring Virgin media at your cost etc.... So the business deal comes with a meal at the pub 'Brewers fayre' which is located between the reception and 2 and 3 other parts of your hotel adjacent to the A14. Again the one member of staff was truly amazing.. Genuinely. He was irked as only 1 of the 3 tills worked. Also he was the only guy at the time and I was in a queue of 8. Sounded like some quiz night. Anyway.. The meal deal. Allows for a drink, starter and main.. It was absolutely awful. Not one part of the meal felt anything other than reheated microwaved gruel. When the plate is scorching and your hideous side coleslaw salad is steaming then....
• P8872UAdavidn (10/5): Great place to stay - Great hotel excellent staff members on the reception today yara and Esther where amazing would happily stay here again
• E4977AQmb (8/5): It's the Premier Inn isn't it? - What can I say that hasn't already been said about Premier Inn? Spacious rooms with comfy beds....Although NOT as comfy as they used to be for some reason?! Like any chain,some are a little better than others,a little fresher,or a little more modern....This one is pretty much in the middle,not the most modern,but definitely not the 'tired' end of the scale. Tea/coffee making facilities✔️ Shower/bath combo✔️ 1 plug socket by the bed,but a few on the side by the kettle Room 1 is pretty much directly behind the reception area,so there was quite a bit of door opening/closing action going on,and this was around 1am,so be aware of that when booking,but all things said and done,a decent room. I travel quite a bit for my work,so a lot of the time I'm literally just checking in around midnight, and leaving again in the morning,so didn't really have chance to get a feel for the room,if I was staying in there all day,but great for what I needed. Keep being you Premier Inn,and please don't ever change.
• jordanmB1613CT (10/5): Good stay - Clean comfy stay. Only bad point is my room had been freshly painted and the smell of paint is still very overwhelming (room 10 main building) desk reception was very pleasant and warming - 2 young ladies with excellent professionalism -Esther & inga thankyou for the warm welcome
• RCox (10/5): Great stopover, super clean, helpful friendly staff - Stayed here to visit family. Excellent staff, super helpful and friendly. Everywhere was immaculately clean. Bed was super comfy, room had huge tv with smart connection. It is near a busy road, so some traffic. Ear plugs sorted that, and worth it for the quick and easy connections. Wifi is slow (even on the upgraded 'faster' wifi) but could still manage downloads and get some work done. Premier Inn head office should sort the wifi issue. Overall, a superb stay and we'll be coming here again.
• 220kristoferh (10/5): Short stay - Had a really great stay at this premier Inn, all the facilities you could need with good food and comfortable rooms. Reception staff were really helpful and welcoming especially Inga. Thank you for a wonderful short stay and would definitely recommend.
• Janey123a (10/5): One of the best premier inns we’ve stayed in. - Always love this hotel. Great place to stay if you’re visiting Santa Pod, Silverstone, Drayton Manor, we’ve even stayed here midway between our trip up to Alton Towers. Lovely staff. Clean bedrooms and the usual comfy beds. The fan in the room is a nice idea for the hotter months. Love that you can help yourself to more tea and milk in the reception. We did a meal deal which includes dinner, drink and breakfast next morning. Good value, food was excellent at dinner and was served quickly. Breakfast next morning was so much better than our local Premier Inn. Hot food available on the buffet (in our local we have to order everything except toast and you can never time cooking your toast to match when the food comes out so your food usually ends up getting cold!). Fresh croissants, pastries, crumpets, fruit, yoghurt, cereal, something for everyone. Highly recommended.

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