Premier Inn Barnstaple

Location: Whiddon Drive,off Eastern Avenue,Barnstaple,North Devon, Barnstaple, GB

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• andrewcL9025YF (10/5): Manager went above amd beyond - Excellent hotel and a fantastic manager who helped us check in early due to attendance of a family funeral...rooms were great and breakfast was lovely and fresh....highly recommended
• 785cliffg (10/5): Great hotel - Great Premier Inn. I will stay there again. Very clean and the food was great. Well situated by the motorway and easy to find.1
• WayneM717 (10/5): Great Stay - Had a wonderful stay here.First time usingPremier Plus facilities and it really was great. Hotel spotlessly clean and staff very helpful.
• michaelmV8259PH (10/5): Fire alarm. - Freddie and Sue handled this mornings fire alarm very well in my opinion. After having to evacuate us all at 6 am. Dealing with the fire crews and sourcing the alarm codes. Very well.done. not an easy situation at all. At 6 am. Great staff.
• shazza5079 (8/5): mr & mrs Simons - was happy with our room the location and hotel facilities just one thing spoilt it was one rude bar restaurant staff who rudely shouted across a packed bar when my husband had to take me to our room as was unwell shouted we hadn’t paid for our 3 meals when we had spent loads in the bar restaurant on our stay he felt very humiliated
• emmacJ6282WU (10/5): Great! - I stayed here for 1 night a couple of weeks ago. It was a bargain price and the room was comfortable, clean and had what I needed. This was my second time there and both visits were great. I enjoyed the breakfast both times and I'm sure I'll be back.
• damoo2016 (4/5): Pretty dire - don't expect much. - Pretty poor overall. Massively understaffed and the rooms are in dire need of a makeover. The staff were friendly but you could see they were stressed out from being so understaffed - literally running from reception to the resturant and back. They were working way harder than they get paid for... premier inn - take note. My room was in a terrible state. The ceiling was coming down in the bathroom at multple points and a previous occupier had put their fist through the plasterboard wall near the thermostat... probably because the heating wouldn't turn on... Coffee machine was broken on both mornings with no real alternatives - still charged the full breakfast fee though. Tatty communial areas and overall it was a bit of a dive. I kept telling myself it was fine because it was cheap!
• Si_Holmes (8/5): Lovely hotel, insecure parking - Comfortable quiet room, very friendly staff, especially the lady multitasking reception and breakfast duties. Stay spoiled somewhat by my car being broken into overnight in the car park in an attempt to steal the stereo.
• bharghavp2023 (10/5): 9 out of 10 - Location :- this premier inn is located 5 mins away from the town center. With parking on site ( just remember to put in your details / car reg ) when you check in to avoid any parking fine. Plenty of parking. Staff :- Very pleasant staff. Went downstairs to ask for extra milk and coffee. Ended up with a bag full of them. Very pleased. Room :- I opted for the Premier Plus room this time around and I was pleasantly surprised. They had a mini fridge , coffee machine , and to top it off a wireless charging pad on the side of the bed. Spacious room with modern looks to it. Restaurant / food :- The restaurant is literally next to the hotel / again make sure you put your car reg in to avoid any fines. The restaurant itself was rather big space wise. Staff took me to my table. Got there early than usual / about 6pm so the restaurant wasn't that busy. Opted for a side of garlic bread with the Korean style burger. Both of which was cooked to the tee. 10/10 for the food.
• Amyelll (6/5): Mixed bag but would return - Pros: The staff here are excellent. So friendly and helpful, especially the gentleman on reception when I checked in. He went through everything in detail unprompted and made sure I knew everything before I went to my room. The room (premier plus) was lovely. The bed was very comfortable as were the chairs for while I was working. Everything was clean and tidy. I love the additional of the coffee machine, mini fridge and little chocolates in this upgrade and very much enjoyed the coffee as I waited for my table reservation. The evening meal was good and this hotel offers good portion sizes. If you’re staying and want to have a meal in, I’d recommend upgrading to the meal deal as it’s essentially a free starter or drink and drink, depending on what main you choose. I got the burger which was £15.95 on its own so the upgrade of £16 at check-in was worth it. Cons: There was a heating issue during my stay. My room was quite cold despite the heating being on and I set it to 25.5 degrees at one point but the air was still not coming through hot. It took until about 2am to get to 21 degrees according to the thermostat so the morning was much more comfortable. During the evening meal, there was an issue with the air in there too which is how I knew my room was not an isolated incident. I didn’t hang around too long in there once I’d eaten as I was quite chilly. It was the same in the morning and the hostess did apologise and say she was sorting it without me having to mention it. Breakfast I travel quite a bit and this particular breakfast was a let down compared to other premier inn ones I’ve had unfortunately. I cut into a sausage and oil came out and the eggs were very greasy too (more than you’d expect from a fried egg). I only ate half before leaving it. Some of the bread was also stale but this could be because it had been a few hours since the start of service, but I picked up a few slices before I found one not so hard. Overall, I’d stay here again because most of the issues would likely have been addressed and maybe it was a bad morning for breakfasts but it’s not the best experience I’ve had. Maybe I’ll just pack some extra layers, just in case!
• KevPamW (2/5): A dirty hotel- needs maintenance- black mould in room, which had not been cleaned properly- only caters for workmen. - Two of us arrived and had booked a double room. Only one towel was left for us. There was dirt everywhere, most of the walls appeared to have had large insects squashed against them and the remnants left on the wall. . Most dangerous though, there was a patch of black mould on the wall that had just been painted over, but had come straight through again. Not any good for guests with respiratory disease! Dust, fluff and sweet papers under the bed and couch - not been cleaned for ages!! No socket next to the headboard, so could not use my CPAP machine as my lead was not long enough. Bulbs out in the ceiling lighting. No room or hotel maintenance seems to go on here. Random banging sound every few minutes through the night. Bed also is very high, you nearly need a step ladder to get on it. Would not stay here again. Holes in the bathroom wall. They only seem interested in catering for workmen, judging by the poorly parked vans and Lorry’s all over the car park, which also had random tables, road signs and roadwork furniture all over it.
• Travel772692 (10/5): First time, will return... - Great beds, very clean, excellent value. Food choice and quality excellent as is the staff ...recommend sea bass. The lady waiting, attending the bar, breakfast and dinner was so friendly and helpful.
• F2654WEmargaretw (10/5): A very good experience - Staff were efficient, obliging friendly, they worked together well as a team. Staff created a warm atmosphere It was a very comfortable stay.
• richardcR8012IK (10/5): Great - Amazing staff on Tuesday wensday and Thursday night as bissy as it was your did the job to a high standard well done we will be bk 👍👍
• Mids1408 (10/5): Great place to stay at a bargain cost. - Had a great stay here. Staff were really friendly. The room was so good. It was so modern and clean. Just been decorated to a very high standard. The bed was so comfortable. Had room and meal deal for less than £100. Absolute bargain. Evening meal was awesome and so was breakfast. Definitely stay again and recommend to anyone. 😊👍🏻
• jackielangridge (8/5): Over night stay - Stayed one night as we were going to see a show in Banbury. Overall the stay was good, room was clean and comfortable. Tables in restaurant were a bit sticky and the brown sauce bottle had the lid open and there was brown sauce all down the outside of the bottle. The black pudding was inedible because it was so hard. Apart from that the breakfast was nice.
• mummabluberry2014 (8/5): Central Location - Excellent location. The public car park is accessible by lift from the hotel and the £5 charge for overnight parking is reasonable. The rooms are in need of upating especially the bathroom but everything was clean. There was quite a wait for a table at breakfast and although the hot food is made to order, all of our eggs were over-cooked. We stayed there to attend a football match at Oakwell Stadium and it was conveniently situated for a relatively easy 20 minute walk.
• NorthStar65702972951 (10/5): A lovely stay - We stayed for 3 nights for a visit with family. Room was nice, modern, clean and lots of space. WiFi was ok on the whole. Bathroom was nice and clean and modern. Breakfast was good, lots of choice and was easy to book a table at reception. We had an evening meal 1 night in the barum gate next door. Food and drinks were good with lots of choice. Was plenty of parking available. Even tho they have building work going on there was very little noise and then only slightly on the Monday morning around 9am.
• 629samic (10/5): Great hotel - Lovely hotel. Clean, friendly staff great location. I stayed in the newer part of the hotel and the room was lovely. The shower was amazing. Loved the lights nice touch.
• 548carolinem (4/5): No hot water & no working hairdryer. - I stayed in a premium plus room for one night for work. The hotel is undergoing major refurbishment. Fair enough. The staff were friendly & helpful and the breakfast was fine. The room was a good size with a comfortable bed. However, there was no hot water which meant I had a cold shower. I had wet hair and the hairdryer did not work. Although the room was nice and clean, it had an awful smell and I had to open the window overnight to get rid of the smell. This level of service was not acceptable for a cost of £99 per night + £9.99 for breakfast. No apology was given regarding the water situation. Very poor.
• Doctorpeg (6/5): Fine but restaurant chronically understaffed - Our two night stay here was fine but on the Saturday the restaurant was heavingly busy with long waits. It would have been so much worse but for Katy who was the only person taking orders and serving food. She rushed around for several hours. Had she been less friendly and efficient the waits would have been even longer and people would have become annoyed. So thank you Katy. And the probably understaffed kitchen also.
• TomTomCornwall (10/5): Highly recommended - Excellent service from reception staff, super friendly and welcoming. Superb value for money room with every that we needed provided for. Thanks very much.
• markhU8874OP (10/5): Mark Hardy - Stay - Ameena is a diamond in the hotel. Instantly recognised me, even though I hadn't been for a year. As usual nice place to stay and quiet. First time I had used the restaurant since the conversion from Brewers Fayre. Will be back at some point
• 915sandrat (10/5): Good stay - Beccy is fantastic nothing too much trouble. It doesn't matter if she is in reception or covering in restaurant she always has a smile and a friendly word. We will be back as we have family in the area. Thank you.
• HannahVCairns (8/5): Pretty pleasant - Good location with plenty of parking and generally the overall cleanliness was really good. Upon forst entering my room however, it hadn't been cleaned since the previous guests so had to go back downstairs to get it rectified. The young female member of staff was really helpful and apologetic. She quickly issued me a new room and then saw her on the way to my previous room with a member of housekeeping to get that sorted. The rooms are lovely and quiet, spacious with plenty of plug sockets, mirrors and decent lighting. Had a really good night sleep. There are good drink offers in the bar which was nice after a relatively long drive. The service in the restaurant was pretty slow and we had a few issues with the food. It took just over 2 hours for 3 of us to have a pretty standard 2 course meal, with no apology or explanation as to why service was so slow - we have a feeling it was more based on the kitchen staff than the actual waiters but don't want to wrongly assume.
• Sue149 (10/5): Newly refurbished, smart, comfortable rooms. - I was given one of the recently lovely refurbished rooms on the ground floor which was a double plus divan. The bath / shower room is modern and stylish, non slip floor, refillable Baylis & Harding toiletries, plenty of hot water with a rain shower and a hand held shower. Water saving sink tap and toilet flush. Stylish decor in the room, scandi design feel. adjustable bedside lights although main lights are a bit harsh. Adequate clothes hanging and storage for a short stay. Tea, coffee and milk tops ups are available. Adjacent pub / restaurant with pleasant ambiance, good drinks / wine selection and typical pub grub food t reasonable prices. All staff very welcoming and helpful. Big car park.
• bobbQ2994IG (10/5): Great place for a relaxing stop-over - Excellent place to stop on our journey south. Easy access, quiet, clean and comfortable. All you would expect from the best of Premier Inn
• cliveb661 (10/5): Can’t fault it - Great stay here. Vicky and the staff are all nice. Rooms have been refurbed and all clean and new. Nothing bad to say. This is our third stay and it’s always good
• LMS662014 (8/5): An overnight stop over for a gig. - The bed was comfortable. The bathroom was clean and the shower was a good temperature. The man in reception was courteous and helpful.
• brendano355 (6/5): Probably won't stay at this one again - Conveniently located with free parking close to M40. Unfortunately the post code on my booking took me to a dead end about 15 mins from the hotel, then found an alternative post code which worked. The bathroom was different to any experienced at Premier Inn previously, and felt cramped, and shower curtain wasnt long enough so shower sprayed onto bathroom floor. The sink required a bit of a stretch to use, and the plug wasnt very good at emptying. One of the poorest Premier Inn experiences. Food available was fine, with a Costa Coffee and Hotel Chocolat close by
• P2017IOmollyl (6/5): Average - Lovely hotel, but other visitors weren’t considerate as visitors were shouting from early hours all night. No security were around to monitor this. As you can appreciate when you have had a long day, this isn’t acceptable. Corridors should be monitored throughout.
• astidog (10/5): Good Location - This was our first of three stops on this trip. We were booked in for 2 nights. Price was good and Banbury area was somewhere we had not explored previously. We had an accessible room- this was on the 2nd floor but was fairly near the lifts. Room was a good size, the bed was large and comfy, and the bathroom was fine. Just the usual niggle- the shower head was at its higest point - a struggle to get down. If I was wheelchair bound I would have needed help (Any hotel reading this- in accessible rooms please leave the shower head at its lowest it is easier for tall people to raise than short to lower!) It looked like I had drowned the wetroom but it did dry out quickly so that is a win. We needed extra towels- provided in a flash when requested. Breakfast was the normal all you want. A full breakfast for me, and continental for mum and... the toaster actually toasted the bread in one pass!!! We did eat there one evening and it was.. ok.. nothing special and of course my first choice was unavailable so ended up having the shatring starter as a main! The other evening we got a Greggs too good to go bag from the garage just down the road (a rather well stocked mini Asda) That did us just fine. RIght outside the Premier Inn is a Hotel Chocolate with a Costa next to it. A short drive away is a small retail park (the roundabout is really confusing- you will be in the wrong lane lol) A good stay and yes we would visit again if in the area.
• ashleybW7617YW (10/5): 7 months in the South West - Comfortable, clean and well maintained rooms with adequate space to relax and make full use of the facilities after a full day in work. The staff are always helpful and make me feel welcome during my repeated visits as business trips. I genuinely couldn’t ask more.
• nibinl (10/5): Best premier inn - Amazing location with amazing staff. Plenty of walk trails near by. Hotel was easy to find, plenty of signage. If there is any issues trying to find the place the staff is amazing and will lead you in the right direction. The atmosphere in the hotel is amazing the staff make it homely and you will have a good laugh and a joke with them. The rooms are cosy and probably one of the best premier inn I stayed at.
• 532stuarto (8/5): Descent overnight stay - Welcome was OK easy check in. Room as expected not brilliant, it was a bit tired, but not bad. Very reasonably priced. It was nice and quiet had a good sleep, bed large and comfy. Bathroom showed its age, but perfectly adequate. Food was good, they have a restaurant on the premises, not a pub next door. Overall I would stay again
• Ganagana358 (2/5): Cold, smelly and Neon light to keep you awake - not a ssshhhh experience - On arrival the receptionist was lovely , check in was smooth and no problems .... that was the best thing about the stay . Our room (30) was at the end of a long corridor ( why do PI always put you in a room a far way away when booking online ?) opening the door it was cold ! window open , quickly realised it was to mask the smell of sewage from the Bathroom - which was clean but old .... probably older than my age !! - the green light ( fire alarm or smoke ) was brighter than the Northern lights and I ended up climbing on the unit to put a pillow over it ... to sleep ... In the morning the curtains would not open .. stuck... Not the best stay and would not stay again
• Cockle43 (8/5): Standard Premier Inn but with a star on the staff - Stayed overnight bothways as a journey break a week apart. Not many alternatives around for eating so, fortunately, the Social facility gave an acceptable standard of catering, better than most with Brewers Fayre and Beefeater, with a cooked breakfast to order rather than buffet style. Usual Premier Inn standard rooms and facilities. Staff were friendly, particularly Katy in the restaurant, she was a star and they should treasure her. Katy was funny, friendly, and , above all efficient. One of our party had a pill box with them to take some medication, Katy suddenly appeared at her side with a glass of water for her to take the pills with no prompting, very rarely, if ever, had that happen. Well done, Katy, it is little things like that which make a stay just that bit more pleasant and would make us stay again here in preference to others.
• Safari25920088741 (4/5): Foisty, Spider infested rooms. - You pay for a hotel for the room yes? So you expect it to be clean and at least decent. Well... The rooms are f***ing disgusting! I wouldn't even pay £10 for the state of the rooms. My first room stunk of Foist, had mould and was covered in spider webs. Second room was a SPIDERFEST! And also had a gauge out of the bathroom door! The receptionist was well mannered. But that's all. The nearest McDonald's is aproximately a mile away and so is the KFC. With the only food that's walkable being their not cheap but not expensive restraunt. Even for a stop off for ONE NIGHT. I felt unclean and dirty even once I been in the shower.
• 735beverleyn (10/5): Recommendation for Premier inn at Banbury. - This was my first visit to a premier Inn, our room was a good size ( plus room) and spotless. I wasn't expecting too much from the food tbh. However how wrong I was, the food was absolutely excellent. I had linguine with, tomatoes, garlic and chilli, a side of grilled chicken. The chicken was tender, moist and delicious. The service, was excellent, our waitress ? Anna was pleasant and attentive. All round an excellent stay.
• aaston2014 (4/5): Not the usual standard - We had previously stayed here and it was a good typical premier inn experience, not so this time. The self check in kiosks were not working so there was quite a queue with only one member of staff checking people in. We arrived after a long day due to flight delays and heavy traffic. We were tired and hungry. Upon checking in I asked if we could eat ASAP. The chap dealing with dining said the earliest they could fit us in was 8.15pm. As it was 6pm at that time we explained we were hoping to eat early as we’d had a long day, the restaurant was only a quarter full at that time. They eventually agreed and the food was very good. Breakfast was ok, maybe not as good as other premier inns. Our room on the first floor was dated, the bathroom needed refitting, peeling and dirty paintwork, the towels were old and tatty. The bed was not comfortable at all which was unusual as premier inn beds are usually nice. I do think that perhaps they are spending all the money on premier plus rooms and the standard rooms are just left. All in all we were disappointed and would not choose to book here again.
• Wanderer722027 (6/5): Tired dirty rooms - The hotel was undergoing a major refurbishment during our stay which we were informed about beforehand, we still decided to stay as it was a one night stop over for us. I agree with over previous reviews that yes the hotel was tired, shabby and in need of modernisation and refurbishment, our room did smell musty and our bin had not been emptied which contained lager cans which didn’t help the smell of stale lager wafting through the room. The bathroom did have mould in the corners and in the tile grouting which in my opinion can easily be removed with mould and mildew spray, so cleaners are responsible for this I’m guessing, unless they are not permitted to use such cleaning products which would solve the problem instantly imo. The best experience were the two lovely ladies on reception, they went above and beyond our expectations with their friendly presence and conversation, offering recommendations on various places of interest & restaurants ( even kindly wrote down a list of places for us, thank you ladies, sorry I forgot both your names) They explained about the refurb during check in too, it was a shame because if we had booked a few weeks later then my review would have been a 5 star, but deducted 1 star for unclean room and 1 star for general tired appearance of hotel. 5 star to the ladies though, they are usually the ones that guests moan to first.
• donnaoH6689MR (10/5): Great place lovely staff - We stayed at the premier Inn for a wedding. Staff Molly Paul junior Really looked after us we're very accommodating.would come back
• netonthenet (8/5): Double check booking requirements - Just check if you are booking a “Twin” room that it is for two single beds and not really a family room with a double bed and a sofa/pull-out bed
• U7471ZOanniem (10/5): Great value - And a good night's sleep! - Needed a home from home & premier inn was it. Quiet comfy and great service all at excellent value, £59 the night. Tempted to eat in at the restaurant too, tasty tex-mex and also good value, great staff - Amir, Brandon & Paul. Only question, to breakfast or not to breakfast, at £10.99!
• jimsY453YE (10/5): Home from home. - Room throughout was clean including bed and bathroom. Breakfast was fresh and the choice was as much as you needed. Would stay here again, no problem.
• KathrynC1768 (10/5): 5 star night - We had a really great experience. We stayed 1 night, the reception staff were super helpful & friendly. The room was clean, the tea & coffee was stocked well. We had evening meal & breakfast, the food was fantastic. Would definitely book here again.
• romasm846 (4/5): Not great stay - On arrival was advised that only family room available was one for disabled people, meaning room had no bathtube, but a walk in shower with all the fitted handles, bars and chairs. Light bulbs in the room and shower were so dim, it was way too dark all the time. The floor was squeeking loudly. The noise from the road was way too loud at night. And the worst was the smell. It smelled like medicine of some sort, and it was so strong that after leaving the hotel all the clothes even in the luggage had soked in the smell. Worst stay in Premier Inn to this day. Review based on our experience only.
• R1tesh (10/5): Junior, molly and Brandon are true credit to the brand. - Exceptional. Junior, molly, Brandon Made the whole experience very welcoming. Hence why we always return. True credit to the company, premier inn needs more people like this to boost the brand. Bery professional helpful and very friendly very approachable.
• davidhO747KT (4/5): Elegant and clean establishment, but problem with bath/shower mixer switch - Easy and free car parking. I asked for a room with a bath and one was found for me. Cleanliness of the establishment. Excellent choice of good food for breakfast including berries, croissants, cooked breakfast buffet etc. There was a problem with the mixer switch in the bath, to select shower or tap. It was loose and came off. I had to fill the bath with water from the shower. This was in room 2. I reported immediately and staff attended and said they would change my room to no.19 for my second night. Next morning I had to clear all of my possessions into the car because 19 wasn't yet available. In the evening, I checked in again and was given room 2 again. Reception had no knowledge of my problem the previous evening and came into take a look. He found the mixer was still loose and came off in his hand. But adjusted to ensure I could fill the bath by the tap. So that worked, but it was a nuisance having to go through all of that.
• G6464HHstevenl (6/5): Ok, but one staff was awful, and outside area a disgrace - Great parking, lovely room, very good breakfast, but when we arrived a bit early there was no staff around to welcome us, the self check in were out of order, when a young girl with ba brown ponytail came near the desk basically ignored us, we explained that we were early and asked if we could get a drink from the bar, had an attitude to serve us, could not be bothered, no conversation, could not pour a decent pint.....then after this we decided to go outside with the drinks, wow, what a disappointment, the patio , chairs and tables had not been cleaned for years?? And the parasols were ready for the dump ( nothing like the photos when booking ) but the welcoming staff later to book in at 3pm were excellent.
• sarahpN3072RS (2/5): The worst experience ever - We have stayed in many premier inns over the years and usually have had a positive experience , this one however was terrible , it was dirty, staff were rude , and one fan that didn’t work properly ! On arrival we were told they were under refurbishment and I could pay extra for a premier plus room which had aircon , I said yes please the guy told me how great these rooms are etc etc and the price but then said but we have none !!!! We went to our room it smelled musty and also a stale smell of sick , sheets were dirty and the heat was unbearable 😩 We promptly left !!! One of the cleaners said come back in six weeks things will be better then !!!
• Compass40641234629 (2/5): Dangerous for Kids and a health hazard hotel due to mould in rooms. - The hotel from hell. The FAMILY room we booked for our "rest easy" holiday smelt of mould so strongly we complained in the first 10 secs. The hotel reception had to explain that the whole hotel smelt of mould, Premier Inn are aware, and every room is as bad and smells of mould as the next. The room was run down, the bathroom also stunk of mould and was covered in it. It was hard and uncomfortable to sleep in the room as it was damp and smelt of mould so badly. The kids cried, the wife cried and it basically ruined the holiday. On Friday night the room above played music so loud the whole hotel complained, and then the same room did it again Saturday, and all this whilst breathing in mould. Premier inn should be ashamed to advertise and rent rooms out in this condition. Premier inn are so aware of the mould situation in ALL the rooms, (i complained and staff took me around another 2 rooms and they ALL smelt) they are referbishing the hotel due to the mould, but still rented the room out. That's admission in the first instance. I will be taking my children to the Drs as my eldest now has a cough after 3 nights sleeping in that bio hazard of a room and I'm worried it's due to spores. Why didn't I book another hotel? Well, after driving 5 hours and it being our only holiday, with no refund, plus a bank holiday wknd, every other hotel was full!. Awful, disgusting, dangerous and a health hazard. Premier Inn, you should be ashamed.
• S9937VYalisonl (4/5): Dissapointingly poor alll round: would not reccomend. - We stayed as a couple in a double room , plus family member in an accessible rooming the annexe building. THE BAD Both rooms looked old, tired & not particularly clean generally- bathrooms in particular. There was peeling paint/ wallpaper in both rooms and in general areas of reception & restaurant. A stale/stagnant smell was in both rooms ? due to what/from where?- note several other reviews mention this. The carpet in our room(50) was " sticky" in places so quickly decided it was shoes on" all the time. Outdoor areas by restaurant/pub untidy & dirty Friday evening g to Sunday morning- rubbish on ground, cigarette butt's. Very poor customer service from check- in Friday evening to check out Sunday morning shown by unfriendly staff minimal eye contact with us, no recognition when we approached desk- continued their own staff conversations or looking at laptop. Poor customer service in restaurant at breakfast time also from the the few staff there were. Only exception was the young waitress in restsurant on Friday evening who was friendly & really helpful. MANAGEMENT NEED TO CONSIDER Inadequate number of "DisabledParking " spaces- 3 for whole hotel ( aware this is dependant on local authority planning), a disabled space would have been needed disabled space THE GOOD - Table Table restaurant waitress evening of Friday 22nd August -Location, easily accessible & easy to get around Barnstsble - Comfy bed, quiet room.
• 836tonys (10/5): Quiet small hotel, good service - Easy to find, very self contained small hotel located on an industrial park. Room quiet and comfortable, food choices very good. If there is any criticism, there is nothing else around so eating in the hotel is pretty much the only option, although this was not a problem for me, the meal deal is good value for money.
• 450nevillep (6/5): Too hot too handle - Ok if you want to sleep in a sauna and it wasn’t not hot outside so that was not making rooms hotter . Website says no conditioning in hotel so did not book premier plus but apparently there is so miss sold . Hardly any staff around and restaurant very basic .
• jacks0nrichard (2/5): Avoid Barnstaple Premier Inn - Room was swelteringly hot, room smelt appallingly seemingly from bathroom, duvet was stained and horrible. Mentioned room issues to receptionist who said the rooms are disgusting and that it is known by Premier Inn. Would not stay here again.
• jeremymckeown55 (2/5): Terrible. Appalling smell in the bedroom and no air conditioning or decent ventilation. - The room had an intolerable odour, possibly stale water on the carpet or possibly sewage from the bathroom. They were unable to move me and I was unable to stay for the second night so had to move to (and pay for) another hotel. There was no customer service after 5pm so have been unable to secure a refund.
• BobblenoseWarwicks (10/5): The staff here are stars! - Very enjoyable stay. I liked the new Social cafe-bar (better than Brewers Fayre or Beefeater pubs). The bedroom as usual was spotless and comfortable, the bathroom too was clean, but the water pressure was such that when I slightly turned on my sink-tap, water sprayed all over me. The staff were all friendly, welcoming and helpful, but Katy is amazing and obviously loves her job!
• 896kerit (2/5): Absolutely boiling - The hotel room was unbearably warm. 27°C at night, even when it was cool outside. It was uncomfortable to just exist in that room. I will never stay there again.
• wixon (8/5): Friendly, efficient, comfortable - We were warmly welcomed and the checkin process was quick. (Check out was also very easy.) The room was comfortable, quiet, relaxing and clean. Breakfast was the usual... Good selection and availability. You could eat enough for a whole day here.

Photos