Premier Inn Exeter - Countess Wear

Location: 398 Topsham Road,Exeter,Devon, Exeter, GB

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• lindakE8120CI (10/5): Excellent Premier Inn Hotel and Beefeater next door located next to canal - I stayed at Premier Inn Central Falkirk next door to the Beefeater, overlooking the canal so awake to beautiful sunrises. The room was a double bedroom with excellent Bayliss and Harding shower product and handwash. Hairdryer was eco friendly quiet and low heat. Double bed was exceptionally comfortable and ensured a good night's sleep. Everything was meticulously clean, quiet throughout the hotel. The service was welcoming warm and friendly and overall cost of my four day/3 night stay was good value for money as it included the meal deal 2 courses and a drink. I have stayed here previously in the past during April 2022 and that is why I wanted to return. I had travelled from the Cotswolds Broadway Worcestershire mainly by 1 hour taxi to Birmingham New Street Station then a 4 hour 20 minute train journey direct up to Edinburgh Waverley Station which is a beautiful train station and then had a 25 minute train journey out to Falkirk High Station where the taxi took me 10 minutes to my hotel. From 9.20 am leaving home to arriving 5.45 pm at the hotel I was ready for a delicious meal - I was not disappointed and the red wine was enjoyable. My visit was to meet up with my 80 year old mother who resides in the Falkirk area. I had been staying when Scotalnd won 4 goals against 2 goals to Denmark - so Scotland was celebrating the good news that they have qualified towards going to the World Cup for football in the USA next year/2026. This hotel is in an ideal location for anyone visiting the Falkirk Wheel which is a magnificent piece of engineering for moving the canal boats up in the air to help transport them on their way through the locks on the canal. There is also the Kelpies ( massive statues of two horses heads which can be seen for several miles ). It is only a 15/20 minutes walk into Falkirk town which also has Falkirk Grahamston Station cenre of town itself which contects to Edinburgh Waverley Station or Glasgow Queen Street Station or even Stirling Station. Scotland itself is a wonderful country to visit with breathtaking scenery and great rail transport. I would definately book with this hotel again as there is also good free car parking outside if required for anyone driving here.
• E7330THstevec (10/5): Superb - Nice hotel brilliant staff and very polite especially mila.lovely lady and very helpful x.easy access and good location
• jedermangy (6/5): See pic🙄🤔 - So always use this hotel when in area visiting or travelling. Room 317 we stayed in this time no worries at all we knew what to expect but this time on second day of a three day stay noticed bodily fluids all up wall next to my side of bed!😡 Cannot believe it just went out tried to avoid but look I saw it cleaners HAD to see it🤷🏻 I took a pic you decide just not a great feature to have in your room . Only had one breakfast it’s ok tops you up. We will return but I’m on it now won’t put up with this ever again.
• B7840BBannemariem (10/5): Premiere inn premium stay - We stayed at the premiere inn Epsom Hotel was central for all our needs was friendly clean and welcoming . The rooms were lovely and clean the facilities in the room were great. The hotel was quiet no noise had a great nights sleep in the morning had breakfast in hotel which was lovely . The hotel is in the centre of Epsom with plenty of shops and restaurants and bars will definitely be going back . Only downside there is no parking at hotel had to park outside at a charge which can be quite costly .
• Worrypenny (6/5): So disappointed - Usually when you stay at a Premier Inn, you know what you’re getting. Unfortunately, this hotel is in dire need of a glow-up. It smelled damp, our room was dirty (bugs squished on bathroom walls and ceiling), mould both in the bathroom and around bedroom windows plus the head boards had large greasy head marks on either side! The food in the restaurant was overcooked and flavourless. Our table was dirty and sticky. Breakfast was dry too as if it had been sitting around awhile. The evening restaurant manager was very brusque and even left in the middle of taking our order to berate the hotel manager for not having the up-to-date menus in the rooms. The saving grace was a helpful, friendly receptionist. We would have said something at the time but wanted to get away as we had a family funeral to attend. The cheaper price should have been a warning sign.
• 578tazs (10/5): Diane is a star. - Rooms are functional and cheap. The reception staff are amazing and so helpful. Diane helped me hugely when I accidentally double booked.
• Juannmill (6/5): Not as good as before - Have started here before, but this time the hotel seemed a bit tired and in bed of dinner TLC. It's a shame the Beefeater had closed. Bit disappointed.
• vonbonb (10/5): Great for an overnight in town - The room was lovely, warm & clean. We didn’t experience any noise disturbance during the night or morning and slept right through until 11am!!
• dorotakO2456GM (10/5): Free parking - Free parking, restaurant next door. Very clean room, 10min to city centre. Quiet place. The receptionist was very friendly 😉
• 174deemm (10/5): Great cosy hotel on the outskirts of Exeter - Had a great time staying at the hotel, the reception staff were friendly and there was ample parking space! We also enjoying an evening meal at the attached restaurant which was convenient.
• F4594KTpauln (10/5): Warm welcome - Warm welcome from Mila, and very pleasant experience, room nice and clean. Breakfast was lovely. Would recommend this hotel
• 922nigeln (10/5): Ideal hotel in a great location. - Quite happy with the service and reception. Mila who was working in the restaurant in the evening was very cheerful and happy to help and served up a pleasant meal. Ideal hotel in a great location.
• Matto8750 (6/5): Disappointing stay. - Reception staff helpful and polite. Room mostly clean and tidy. Cleaning staff helpful. However, the on site catering at the Rosebank was average at best. Lack of basic foods (no bread buns for the burger, and no flat bread for the chicken dish), despite not appearing very busy. Staff’s perception of ‘busy’ seemed somewhat unaligned with reality. Limited breakfast portions on the first day. This improved on the second day. Not encountered an ‘unlimited’ breakfast menu where you order each time from a waiter. Confusing. Would look at an alternative in the future. Happy to discuss with Premier Inn management.
• annamu2025 (4/5): Poor experience - Room was small and noisy from above. Asked for extra bath towel but never given. We were a couple but had to share the one towel. Bedding had dirty marks on. Nobody on desk most of time and buzzer never answered. Dining area in adjacent Beefeater very run down. Grubby carpet in dire need of renewal. Our premier inn experience is usually very good but I would not recommend this branch to anybody.
• staceyrQ8684AS (10/5): Lovely experience, will come back again. - Very attentive and friendly staff. Spent a lot of time and effort to make me feel comfortable. Arslan and Jorge have made sure my stay was very special.
• 922kallyl (10/5): Fantastic service privided - Arslan and ludmilla are fantastic hosts they helped not only book in and find parking, but their bubbly personality made it feel more homely and relaxing. They both are prime examples of how staff show be. Tey aree polite, respectful and made my stay so good that I am looking forward to my next stay in the hotel.
• geoffs323 (10/5): Excellent stay at Falkirk Premier Inn - Excellent premier in at Falkirk. Staff very helpful. This in the context of premier inn in preparation for renovations. Staff in restaurant were so kind and meals were of a high standard.
• Guide64280247434 (2/5): Footsteps kept us up all night, dirty bedding - Could hear people walking across the floor upstairs until the early hours, like they were in the room, building construction must be extremely poor, kept us awake until very late, ruined our break All the bedding in the family room had to be replaced as it was dirty. Several trips to reception, room dirty/tired With the mounting problems, reception team dealt with the professionally
• AGee_12 (8/5): Good location friendly staff but no draught beers - The hotel was fine for my one night stay and the staff all helpful and welcoming. The room was clean and comfortable in the annex area but the aircon/heater was quite loud. Close to the Falkirk wheel (30 minute walk) and the Kelpies a short drive away. The adjoining restaurant has the typical menu but cooked to a better standard than most as was the breakfast. The only negative was the bar which had no draught beers or lagers only bottled beers as an option. This probably explains why most of my fellow diners were contractors. Car parking is free.
• 389richk (10/5): Exceptional service! - Matthew was amazing! I personally broke my leg and he made sure that we had a room on the first floor connected me with Wi-Fi! Very clean highly recommended thank you Matthew & Martin….
• megcarruthers (2/5): Premier Inn Falkirk Central - Very poor one of the poorest Premier Inn's I have ever stayed at and I stay a lot all over the country in them, staff were stressed due to being under staffed, the restaurant / bar was closed on Sunday and as 9 on us were getting together for a cremation there was nowhere near to do this, we were told about the closure by email but too late to book anywhere else. Breakfast on the Monday took 85 mins from entering to receiving breakfast good job the cremation was in the afternoon. .
• F6571ZTtiml (10/5): Great town centre hotel - A nice friendly hotel. Modern and clean. Helpful, cheerful staff (Arslam and Martin were on duty when l stayed). Good location in town centre. A good gym (the Rigg) next door, and council run leisure centre with a decent pool 10 minute walk away.
• maureencrighton01 (4/5): Visit to Falkirk Wheel &Kelpies - Not one of the best Premier Inn we have stayed in. Tired and lack of facilities on the plus side good location for Falkirk Wheel and the Kelpies. The waitress who served us Saturday and Sunday morning first class her customer service was excellent.
• Joanneloves2travel (8/5): Epsom Town Centre Premier Inn - a little gem! - I stay at this Premier Inn regularly and at different times of the year. I have never had any issues with it and always enjoy my stay. I use it as a base to visit Central London, Richmond (and park) Kingston, Bushy Park and Hampton Court Palace. The bus stop to Kingston (need to catch a bus from Kingston to Richmond) is just around the corner from the hotel. And, of course, it gives easy access to the delightful towns and villages of Surrey and the Surrey Hills (highly recommended Box Hill). The location is great, tucked away off of the main shopping centre, and I find it quiet (and doesn’t come with the hefty price tag of Central London hotels). It’s also close to Epsom train station - 2 minutes walk - so easy to get to (about half an hour) from Waterloo or Victoria stations. Breakfast isn’t really good here though as the seating area is small and they often don’t have anything left. I stopped paying for breakfast a while ago. For a full English breakfast, have a stroll up to the Assembly Rooms and there are also other cafes close by for other choices. Staff have always been helpful and friendly too. I have also stayed at the Epsom Central Premier Inn and prefer this one. Oh, and the bed is amazingly comfortable! Love the added purple light, that runs along the headboard, for the perfect ambiance at night too!
• afriiiiii (10/5): Nice stay, for families with kids - We had a really enjoyable family stay at Premier Inn. The staff were very friendly and helpful, which made us feel welcome from the start. The hotel was clean, comfortable, and had a lovely atmosphere. The location is great too – in a nice area and close to the centre. The only downside is that there’s no parking on site, but apart from that, everything else was excellent. We’d happily stay again.
• Explorer42671425231 (10/5): Nice staff, small but clean rooms - Lovely stay at Epsom Town Centre Premier Inn. Amazing staff particularly the manager, Arslan and the receptionists Kyle and Liudmyla. Friendly atmosphere and staff. Very good standard of cleanliness in the rooms. Bar and restaurant are available for quick drinks, breakfast and dinner. Next time we will definitely stay here
• X3077MWolivias (10/5): Perfect for family and business - We had a great 9 night stay the hotel was clean. The staff were very helpful and friendly, nothing was too much. The door cards worked for our whole stay. Ludmila was a star who’s customer service style stood out, very welcoming.kyle is also helpful and arson’s
• anncS2422RC (6/5): Acceptable - Ok, just ensure if you need the lift inform hotel otherwise they put you in a annexe outside with no lift. If you eat in restaurant the staff are amazing especially Mark and Steve
• skhutchings (6/5): One night stay - Stephan ( not sure if that’s how it’s spelt) blokes on fire short staffed but looked after everyone including my table under a lot of pressure but blokes on it , food not bad beers good nice location rooms ok
• Climber39204003489 (8/5): Very pleasantly surprised - We rarely use hotels etc & have never used a Premier Inn before,HOWEVER our visit has changed that, just had 2 nights at the Countess Wear in Exeter & thoroughly enjoyed it. Same can be said for the food in the adjoining Beefeater restaurant. Both very pleasantly surprising. Thank You
• 336magk (2/5): Prejudiced hotel manager Arslan - My room was not very spacious, I had a problem to get to the bathroom safely and not damage the bathroom door with my wheelchair. The room matched the pictures but I wasn't given PEEP (personal evacuation emergency plan) at the check in which is the oversite from the hotel. My stay was full of unexpected and unwelcomed experiences which I don't think I'll forget in a hurry. I wouldn't recommend this place for a wheelchair user. The air condition was centrally controlled every and all morning and there was no way to change it in the room. There's only one proper space for a wheelchair user in the restaurant / dining room, no way to have more than one disabled person there at the same time. NO room service allowed at all, not even to get a coffee from the reception, nor anything else. All forbidden by the multi site manager. Disabled treated with utter disrespect at all times by managers. Hotel manager Arslan the lead of all problems. No room cleaning by anybody for weeks. I would attach the photos but they would be not approved here anyway so no point of doing so.
• Ben-Gina1973 (10/5): 23rd September 2025 - Checked in by Lucy. What a great example of how the job should be done by this fine young lady . Smiling , chatty and actually made customers feel welcome . Every premier inn should have a Lucy on reception . Fantastic ambassador for the company.
• 634catarinac (10/5): Lovely stay. Recommend. - Lovely stay, the room was clean and very comfortable, with a quiet atmosphere perfect for resting. The staff were friendly, polite and always helpful. Would definitely recommend.
• 895barneyp (10/5): 100% good place to stay. - Lovely place to stay , staff very welcoming , good food , local to all amenities , would definitely recommend this place to stay .
• T5602PDjs (10/5): 5 star - I just like to say thanks you to SAM at night reception she has been amazing the reason why I was full of anxiety she made feel comfortable during my stay . She help me relax and shown were everything is during my stay and Epsom , she amazing lady who super star
• stephogrunt (8/5): Ideal location, basic but fine! - After reading bad reviews of this Premier Inn, I can assure you it is just fine. Sure, it is not the most modern, but it is totally adequate. We had a room in the main building overlooking the canal. It was clean and comfortable, everything worked. The catering was also fine. We had two breakfasts and an evening meal. The hotel is absolutely ideally located on the canal between the Wheel and the Kelpies. You could walk to both. I have stayed in many Premier Inns and have never encountered a rude member of staff. All staff here were pleasant and anxious to please.
• 22eleanorp (10/5): Best Premier Inn I've been to - Friendly staff, nice and clean room, comfortable bed, quiet area and lovely restaurant for breakfast. Best premier inn I've stayed in.
• Z6355EAianw (2/5): Awful service - Awful - tried to book in 1 hour early but was told would charge me extra. I cane back st 9pm and took 30 mins for someone to brother to turn up. Awful.
• busybee56537 (10/5): Charming - Stayed at this Premier Inn while in Exeter as my usual one was full. I was a little apprehensive due to some of the reviews, but I didn’t need to worry, clean warm rooms, excellent bed and bedding and free parking with the most warmest of welcome from Lucy the receptionist. I actually found this premier to have a little charm and character in comparison to most, even some beautiful flowers around the building and in reception. Great WiFi, and some good grub in the beefeater next door.
• mkM5989KY (2/5): Very poor experience - It was a very difficult experience thanks to staff like Aslan, Sam, Lauren and some others as we are disabled couple in the wheelchairs and these people have a lot to learn to be helpful. Aslan invited himself one morning into our room before breakfast to give us a lecture on the hotel policies. Our room and bathroom WASN'T CLEANED for more than a week but thanks to Kyle at least we've had some essentials there. Staff not answering the phone regularly for more than an hour. Overall rating would've gone to zero if it was possible.
• Peterch405 (4/5): A favourite location which has gone quickly downhill. - Stayed here many times and have always enjoyed the experience. But this time quality of room and overall offer/value for money was way below what we have been used to. Lamp on table didn't work and shower was broken spraying water all over the bathroom floor. We reported both but hard to believe these were sudden new issues that only surfaced on our visit. Been used to having access to meals and bar in adjacent Beefeater but now closed with only breakfast available. Hotel is in a pretty rundown area so little available locally to compensate for this. Notwithstanding proximity to Edinburgh and the Festival, price of room only at over £140 per night was extortionate and took no account of lack of facilities at hotel. Not sure we will stay again despite proximity to family we visit in Falkirk.
• janetbC4042OX (10/5): Brilliant experience - The manager and staff were top rate Nothing was to much trouble . Polite friendly staff who made you feel comfortable in the surroundings. We will definitely be staying there again .
• Don437 (4/5): Adequate, but there's probably better options available. - If all you need is a quiet room, comfortable bed and a toilet, the Premier Inn at Falkirk Central might meet your needs. Decor is tired and the bathroom was in desperate need of a remodel. First room we were offered smelled musty. Smallest TV I've seen in a hotel in years. Internet signal intermittent at best. Breakfast was disappointing. Staff were friendly and sympathetic, but could only do so much.
• sandrabO5437GQ (6/5): Night stay - Book for one night here not stay before. Staff were polite and helpful and our room was clean and bathroom was too . Room was just a bit dated to others we stay in plus windows you could see needed to be change as glass blowing . Had a small step going in to the room which we said was fine for us just people next to us we did see them coming out of there room and they said they still trip if there was a sign telling you up . If we are in the area again we look at here to stay again hopefully it get updated at some point and windows sorted soon plus at other premier inn round the area
• Hagefa (10/5): Perfect Exeter hotel stay - Great location, good food. Staff friendly and clean room. Arrived late at night for a check in and wasn’t a problem for the front desk staff.
• Z1230BHianr (8/5): short break - a great expieriance staff were great,helpfull and friendly ,rooms were comfortable and clean beds super comfort better than my own bed, the only minnor issue could do with an extra chair in the rooms and a bit of road niose when windows open but would still go back when were in the area.
• Gilll36 (6/5): Very poor breakfast - Had to wait 15 mins to access the breakfast seating only to find hot buffet empty! Took ages long time for the cook to put more food out. One breakfast item at a time, despite numerous guests waiting cook had absolutely no sense of urgency to get the food out, added minimal hot items which were snapped up quickly by hungry guests waiting patiently…not worth the money for the breakfast! Added extra time to us being able to get fed and on the road, not impressed!
• NumberZen (6/5): Just ok - It’s pretty basic even for a premier inn. Crap telly, bed ok, bathroom needs attention. Air con excellent but breakfast appallingly bad. Reception staff very friendly but I have to say I think it’s overpriced for what it is and it’s in need of some money spending on it
• CharleneR911 (2/5): Do Not Book! - Air Con terrible. No restaurant No Bar No coffee machine at breakfast Breakfast - 40 minute wait for 2 poached eggs that came swimming it at least 1/2 pint of water! 6 guests - 3 rooms and we where all very disappointed!! We rang ahead from ferry to ensure restaurant was opened to be lied to!!! Stay away - we will never return and to be honest as frequent Premier Inn guests both for pleasure and business we have started using different hotels and highly doubt we will return. Made a complaint to customer services and they said they are sorry that breakfast wasn't to our standard!!! What about the lies told that you had a restaurant and bar for them to be closed for the full duration (4 nights) in the hotel!!!! What a waste of money!! But the reception staff where fantastic, very helpful and very pleasant!! And told us that the kitchen and bar area was an ongoing issue!!!!! So just confirmed the lies again!!!!!!!!!
• lamb_bob (10/5): Great place to stay - Great place to stay, lovely staff member checked us in and helped us with a few things. They had staffing issues when we were there to do with the attached pub which ended up only being open for breakfast so our refund for dinner was quickly dealt with. Lovely big, nice and clean and no issues. Would recommend
• 915pens (10/5): Would definitely stay there again. - The staff all very nice and helpful. The bed soooo comfortable. Everywhere was clean . Plenty of choice at breakfast. Overall very good and I’d definitely stay there again and recommend it to others.
• hilaryh736 (8/5): Much better than previous Premier Inn in Stockport - Nice bed, good shower. Room key did not work consistently. Good selection of tea/coffe and availability of additional milk cartons.
• N7964OOjo_op (10/5): While it’s not a luxury property, everything I needed was there. Nice food in the restaurant and the staff was friendly - While it’s not a luxury property, everything I needed was there. It’s clear that the people working here care about their guests and go the extra mile to make sure your stay is pleasant. The food in the restaurant was also good for the value. Pe
• kimberleyr435 (4/5): Disappointed overall - Room could be done with an update. Very disappointed about the lack of restaurant availability in the evening, only told the day before I traveled. Went to a sister hotel but not ideal as had to pay for taxi's so made trip more expensive than I hoped for. Had to move room on last day as a bee or wasp got in and they couldn't get it. Unfortunately fire alarm went off round 5.30am, it was very scary had my young niece with me so had to keep her calm. I think staff need a bit more training in how to deal with unexpected things like this.
• Jsyfitz (4/5): Lots of parking, and a comfy bed but that’s all - We chose this particular Premier Inn because of its location but were bitterly disappointed. The hotel ( motel really ) is in desperate need of refurbishment - the photos on TA convey a modern 3 star venue, whereas in truth, without the parking & some other facilities it would struggle to be awarded 2 stars. There’s no air conditioning, or fans to cool the rooms, and we were kept awake by a faulty bathroom extractor fan that couldn’t be turned off. Until the hotel has been completely refurbished best avoided.
• emmahE361LL (10/5): Amazing staff - The young girl Maddy was really nice and helpful with everything I had asked of her. Would 100% come again, excellent service! 😁
• S3649ENdeniset (8/5): As good as usual - The hotel was clean and comfortable as we would expect. The bed was comfy but the pillows were rather hard. There was disabled parking right by the door which was a bonus for us not having to take the luggage too far.
• helenlouiset (10/5): Pleasant overnight stop in Exeter. - Good value. Was a bit worried when I saw on the map that it is by a big roundabout but our room (44) was very quiet. There was plenty of free parking close to our room. The room we had was for 2 ie twin beds. There was no room for a sofa like in most Premier Inns.
• R7466UHchriss (2/5): Shocking - Shocking place all round, bedroom was dirty and mouldy, holes in the bed sheets along with stains, sweet wrappers on the floor and stains. Bathroom was disgusting. I’m writing this on behalf of my partner who was attending a funeral, she complained and was moved to central Exeter. The photos she took are shocking ! A long way from the tv ads !

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