Premier Inn Tamworth Central
Location: Bonehill Road,Bitterscote,Tamworth,Staffordshire, Tamworth, GB
Star Rating: 8.2 Stars
Property Type: Hotels
About this Property
Discover the perfect family getaway at Premier Inn Tamworth Central, where adventure meets comfort!
Family-Friendly Fun
With the enchanting Drayton Manor Theme Park just a stone's throw away, young and old alike will find joy in every corner. Don't miss the chance to meet Thomas the Tank Engine!
Convenient Location
Situated in the vibrant heart of a bustling market town, you're mere minutes from Birmingham City Centre and the historic Lichfield Cathedral, plus direct access to the M42 for effortless travel.
Relaxing Accommodations
Unwind in our spacious rooms designed for maximum comfort, featuring extra-comfy beds to recharge after a day of exploration.
Book your stay today at Premier Inn Tamworth Central, where unforgettable family memories await!
Important Information
110 spaces, 8 disabled bays. No height restriction. No space for coaches/lorries.
From M42 J10, follow A5 to Tamworth. After 3 miles turn left onto A51 (to Ta worth). Go straight over roundabout. At next roundabout, take 3rd exit. Next to the Ladybridge Beefeater. Sat Nav - B78 3HE
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Restaurant
- Electric vehicle charging station
- Breakfast available (surcharge)
Rooms Available
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Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
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Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
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Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- philipbC7598VQ (10/5): Christmas Spirit has certainly come to this Premier Inn this year - Thank you so much - Christmas Spirit has certainly come to this Premier Inn this year. The decorations in the reception as you walk in are FANTASTIC, the kids loved all the lights and decorations and especially loved the table of treats and colouring packs. Our room was spacious and clean if a little cold over night. Our breakfast was great, fresh, hot and plenty of food. The restaurant could do with an extension one of the smallest ones we have eaten in, but way above the rest for quality and service. The staff here should be commended on their service, there are areas of the hotel that look very worn out especially outside but i would come back every time. Well done
- P1705JUlindseyr (8/5): Great location but book in advance if you want to eat there - Excellent location and friendly staff.
Unfortunately, we weren't aware that the hotel doesn't have a lift, which meant lugging cases up the stairs. The room was clean and pleasant, with a nice fresh bathroom, though.
We were unable to get a table in the restaurant next door, as we weren't aware we would need to book in advance. Luckily, there is a retail park with restaurants not too far away. But it was raining and cold, so not ideal, particularly with a small child.
- M1284KAstephenh (8/5): Good stay - Room location bed breakfast were all of a good standard.Staff were very helpful.The room was spacious enough for pur needs.
- E9766TBshannono (10/5): Brilliant stay - We had a wonderful business trip to Tamworth. Laura in reception couldn’t do enough for us! Highly recommend staying here if you are in the area
- Annesb (8/5): An extremely pleasant stay with an easy walk into town centre. - Have stayed at Premier Inn many times and my husband and I were extremely pleased with our stay here. Our room was very clean with an opening window and controllable heating. Breakfast was served in the Beefeater next door and was extremely well cooked and tasty. I am coeliac and the staff were very well trained and very helpful providing toast. Our walk into Tamworth over the bridge was enjoyable and took about 10 minutes with wonderful views of the castle and rivers.
- ianpT4546FD (10/5): Very good stay - Stayed for a local pool tournament, staff here are amazing and very accommodating. Stayed in a premier room with fridge and coffee machine, very comfortable and clean. Breakfast was buffet in the beefeater which was hot and plentiful. Would definitely choose to stay here again if in the area.
- clairepT4327OA (10/5): WOW, the family room we had to stay in was HUGE - WOW, the family room we had to stay in was HUGE a great room. Although the aircon was not working so a little on the chilly side, but reception lady was great and gave us a heater. The kids really enjoyed their gifts, if any negative the outside could do with a refresh paint job looking very worn. But the staff are great and can't do enough. Thank you again
- johncR6500BO (10/5): A great breakfast just what you need - Thank you for a wonderful stop over, Trudy the chef is so welcoming and friendly nothing was to much trouble.
The lady on reception when i arrived was great and even helped me with a heater as the aircon was not working. A lovely stay and will be back again soon.
- rashidm731 (10/5): Great - Great stay as always, stay here weekly for work all the staff are friendly, extra towels available on request, lots of tea and coffee to help yourself to in reception, rooms are always cleaned to a high standard. Breakfast in the beefeater is always great
- C7624JQsonias (2/5): Look around for a better hotel - Water pressure very very low in both had basin and shower . Also on our last day we was unable to shower due to being no hot water in the room and no one available to complain to at reception. It's quite a noisy hotel being near a main road also on the other side people checking in later or returning from pub. Bathroom a few hairs around wash basin yuk on check in. The Beefeater at the side of the premier was not brilliant neither with half the food on offer on the menu not being available Friday through to Sunday 5pm on Sunday and no Sunday roast beef or Turkey even on the desert menu. So not really worth buying the meal deal. Breakfast bread and pastries stale, cold plates, cold and burnt food. The toilets well think they would get closed down if the environment authority's went in, they are totally disgusting. It's a shame as they have fantastic helpful staff at the Beefeater and at the hotel.
- X2004FAjakep (10/5): What a great stay, we had a lovely time staying with the family at your hotel - What a great stay, we had a lovely time staying with the family at your hotel. The staff were great and very helpful. Sonia and Trudy at breakfast were amazing great customer service and the poached eggs just perfect...
The room was warm and clean, the hotel is dated and a bit tatty from the outside but we could not find any fault with the cleanliness of our room. A great location just off the M5 for our trip down south. Thank you again to all the team which made our short stay just perfect.
- lancev417 (10/5): Excellent - Excellent stay, staff were amazing and friendly. Rooms recently refurbished and minimalistic, very clean and tidy. Plenty of tea and coffee on offer
Breakfast was outstanding. Really great stay
- 492lizs (10/5): Excellent stay. - We received a warm welcome from the staff, notably manager and duty receptionist. . The room was excellent…clean and comfortable benefiting from the recent refurbishment. Breakfast was good, with friendly efficient service.
Happy to recommend following our recent visit. Please pass on thanks to the team.
- danielaQ5273EU (2/5): Racist staff member - Stayed here as we were taking the children to Drayton Manor the following day. My complaint is regarding one staff member, who was outwardly racist towards me and my family. Dark haired man on the desk in the evening we checked in. Said our family name and he laughed and said you’ll have to spell that.
My husband spelled the name and the man on the desk laughed again. I asked what time breakfast was between and he kept pretending he didn’t understand me and my husband and kept smirking. He even said ‘can you say that in English’.
I asked to speak to someone else, but he said it was just him on shift as we were checking in so late (8:30pm).
The man has a serious mental health problem in my opinion, as well as being racist.
- Happiness08153816998 (10/5): Amazing service, tidy rooms with no issues. - Amazing service from both Sophie and Chris during my stay always happy to help and serve, even after multiple days they were already remembering my (lack of) allergy preferences, room number and preferred drink
Super polite even when things went wrong, and worked quickly to resolve the problems.
- P7095CVdanb (10/5): Above and beyond - I have just recently stayed at the premier inn hotel and I have found the service and care provided to be brilliant by the duty manager Sophie, she was very polite and helpful with my stay and always with a smile.
- Stevenrawlings45 (8/5): Lovely meal - Came into the restaurant for a meal whilst I was in the area a couple nights ago, Sophie was nice and very attentive. I have stayed in the premier inn in the past and always thought it is a lovely place to stay very friendly atmosphere. Looking forward to coming in the future.
- gemmaag (10/5): Primary Inn was perfect Beefeater not so - Tamworth Centre
Clean tidy reception .staff friendly , room clean and tidy comfy bed had a fridge in room
Meals in the adjoining restaurant was Beefeater was OK wouldn't eat there again food was cold and sent back you do have a small supermarket near by
- EmmaP3143 (4/5): Not the usual standard. Will not be staying again - We had paid for 2 rooms on one booking, using the same payment card. When we arrived we were given one key. We had to keep reiterating that there was another room booked, which we eventually got the key for. My parents had the new room and we were given a room in the block across the car park. We thought we would be located next to our at least near each other. My parents didn't have any complaints about their room, which is great! But I'm afraid our room at 201 was NOT ideal. We arrived after 9pm, probably more like 10pm as we had a very long day. Our room smelled of damp as soon as we walked in. It was very dated, (unlike my parents room). I wasn't able to sleep until after 3am as the noise from the occupants upstairs kept me awake. We were also positioned by the stairs, and the door was constantly banging every 10 minutes or so, along with the sound of people walking/ running up and down the stairs. I slept from just after 3am to 6am, when I was awoken by people moving around. I don't think that room is soundproofed enough! We met with my parents for breakfast and although the food was delicious (usual standard I expect from Premier Inns) the space we were given was far from ideal. Again, although we booked 2 rooms on the same booking, they wanted to place my parents on a tiny table for 2 with square cubes as seats due to not being set up for a table for 4 at that time! We are given an alternative, so we were perched in the kitchen area, (not in the dining room) on stools. This was the only way we could sit together, which i was disappointed with.
My partner and I regularly use Preimer Inn whenever we go away anywhere, as the beds are comfortable and I can get a good night's sleep. Unfortunately, this was not the case at this location. I also overheard another guest complain about the noise in our block that night. I was left with 3 hours sleep and a disappointing stay overall. My parents wanted to book somewhere over the other side of the motorway and I persuaded them that Premier Inn would be better. Unfortunately, on this occasion, the standards were not what you would expect from a Premier Inn. Very disappointed. Will not be booking at that location again
- Daveytee (10/5): Excellent - Excellent hotel, spotlessly clean, room was well presented and the bathroom was immaculate.
Decent location for travels both North and South
- angiet150 (8/5): Good location - Easy location off the M5 suited us for our onward journey to Plymouth. Nice warm greeting. The twin bed wasn't made up in our booked room so apologise given and moved to another room in the annexe which was quiet. Not much in the way of eating places we travelled on a Monday so the village pub was closed. Miller and Carter the steakhouse next door expensive and long waiting times so didn't bother. We had eaten well throughout the day so just bought sandwiches and drinks at the local Sainsburys !! Breakfast very good. Lovely welcome by staff the eating area isn't huge but nicely decorated and has a cosier feel compared to other eating areas offered at Premier Inns. Comfy room, would stay again
- 652sharony (10/5): amazing stay. - location was great for us as we had a spa day as a gift literally 2 minutes from yhe premier inn.
The receptionist was very cheery x chatty and helpful.
Room was very clean spacious had everything we needed and bed was amazing.
The meal package was amazing value and food was absolutely delicious, staff at the beefeater were also all very friendly and helpful.
- 160nicholase (10/5): Amazing stay - Had a brilliant stay, check in was great all the info needed was given by the 2 lovely ladies on the desk. Room was spotless had an amazing nights sleep
- N2939LDpauls (10/5): Great stay - Location was perfect for everything we needed. Check in was quick and easy. The receptionist was a blonde lady and very friendly. Very impressed with the room, very clean and modern with a comfortable bed. We didn't have breakfast but I believe that is located in the beefeater.
- leesay2021 (2/5): Avoid - The hotel itself wasn't too bad. It was clean and comfy. The restaurant, however was absolutely dredful. It was dirty, and the food was disgusting. I had a feeling that it wasn't going to be good, so I thought I'd be safe with a chicken burger. The chicken was over deep fried, and then micro waved to be re heated.I only leave bad reveiews, to help someone else not make the same mistake as myself.
- malcm49 (8/5): over night stay - its abit dated wat could do with a update as its alittle run down but it was mainly for work men wats probly working in the area i can only go by the room we stayed in that the bed was abit rought {lumpy} but we was tied from the jounry so you dont feel the aches and pain till morning but i can honesty say out of all the travel lodges and other remier inn the best breakfast i have had in them
- carlspence (4/5): Avoid the restaurant - Short-staffed — the restaurant opened late because only one member of staff turned up. I was overcharged for two beers during Happy Hour (5–7 pm) but received a refund after going back to the bar. The toilets were disgusting, with no toilet paper, and the same issue was still there the next morning at breakfast — clearly no cleaning had been done. Would not recommend this place at all!
- jonasmM3354XQ (10/5): Super - Had a great stay, rooms were really modern and spotlessly clean. The staff couldn't do enough for you, check in was friendly. Breakfast was really good in the beefeater next door. Location excellent with retail park across the road and 5 minutes to snowdome.
- V8031FLwilld (10/5): Great breakfast - Went here for breakfast with the kids and the staff could not have been more helpful. Nothing was too much for them, they made it a really enjoyable experience.
- kevintD8795MG (6/5): Expensive, limited EV charging facility - Hotel and service good. EV charging limited (only 1 suitable charger plus limited to 90mins charging/parking). Had to wait on arrival as in use, went back later to find a non EV commercial van parked in the space! Advised reception who did nothing. Breakfast good. Expensive. Miller and Carter nearest place to eat again very expensive and had to wait over an hour to get a table (for1). Lots of parking on site so can’t understand why a van needed to park in the EV space?
- fragglerock00 (4/5): Not as clean as others I have stayed in. - Good location for the Snowdome and Retail park. Cleanliness of hotel room needs improvement which was disappointing.
- clivew399 (10/5): The staff on reception went over and beyond to help make our stay enjoyable - What a gem of a hotel! Each moment was delightful starting with friendly welcoming staff and especially the breakfast, a very small restaurant but the quality and service was great. Not the prettiest hotel from the outside, but the rooms were clean and very comfortable, our friends could do with an updated bathroom. The staff on reception went over and beyond to help make our stay enjoyable. I highly recommend this hotel to anyone visiting Somerset. The efficient early check-in process impressed me when we arrived at 11am at the hotel. They allowed us to check in early, our rooms were all ready for us. I had a wonderful experience at the Premier Inn Taunton Ruishton.
- clairehU6314CO (10/5): Amazing Charity Night - Had a wonderful time with the premier inn tamworth south team for their charity bingo night! Well done chris, jay, sophie, Emma and caravan!
- alisony837 (10/5): The staff make the difference here... - This is possibly my favourite Peemier Inn.. it need a little updating and has no restaurant.. but the staff are always so welcoming and look after each and every guest.. I particularly want to mention Trudy the cook.. she always greats me in a warm and authentic way, she remembers what I like to order for breakfast and has a friendly chat whilst I'm waiting for the things she is preparing. She is such an asset to this site... and I hope she gets the credit she deserves.
- 154dianef (4/5): Tamworth south premier inn - Lots of issues with disabled room which were unsolved.
Restaurant very slow.
Generally low numbers of staff seving in restaurant, even had chef take our breakfast order.
- Simandcat (2/5): Tired hotel, cold shower and room. Evening menu looked poor - Do not stay here. Room was freezing cold, shower was freezing cold, WiFi was terrible, had to pay for upgrade just get any signal (feels dekiberate). Looks very tired from the outside. Room was OK, but air con/heating didn't work - even turned it up to 26 degrees and was still sat in a jacket. Very poor....Premier inn have really fallen from grace. Out of the last 7 Premier Inns I've stayed in, only 1 had no problems whilst I was there
- Cruiser45341573021 (10/5): Good stay - Work stay. Very good breakfast selection, comfortable rooms and good size beds,
Staff members welcoming and lovely, huge carpark with electric charging points, very close to most things, there is a miller and carter next door. Good stay for work purposes, no complaints.
- F7164UKmaryw (10/5): Thank you to all the staff on breakfast, the selection was great - Thank you to all the staff on breakfast, the selection was great and hot especially the poached eggs cooked to perfection. The restaurant is very small i am so glad we booked a time when we arrived. It did get very busy at times and if you like toast don't hold your breath they take an age to cook.
Our room was pleasant and clean, it's not the most modern Premier Inn we have been in but everything was just as you would expect. Great service, Friendly staff.
Nothing was to much trouble, we felt well looked after.
The hotel is located just off the M5 J25 so easy to use on the way South.
- C8448KIsamantham (10/5): Comfortable stay. - Stayed overnight to break up our journey travelling from the west Midlands down to Bodmin.
Room we stayed in was very comfortable and clean. The bed was very comfortable.
Next morning we thoroughly enjoyed our hot breakfast, which set us up nicely for our journey down to Bodmin.
Thank you, Premier Inn Taunton.
- lin4197 (6/5): Staff excellent, accommodation decor poor - in need of refurbishment - Location convenient, just off M5 at Jct 25. Rooms very quiet - no motorway noise. Retail park close by with Sainsbury's - doesn't have a cafe anymore. No restaurant facilities linked to the Premier Inn apart from breakfast.
The Ruishton Inn claims to be 5 minutes walk away - it's much further than this and along a narrow country lane which does not have a footpath - so not safe to walk along, particularly in the dark. The 2 nights we were staying the Ruishton Inn was not doing food yet hadn't removed their placard at the road entrance to the Premier Inn.
Reception and housekeeping staff were excellent - extremely helpful, considerate, accommodating and kind. All great representatives for the chain.
Accommodation was tired, some elements in need of repair and generally the hotel needed to be refurbished. Rooms were as clean as one would wish them to be however elements had been poorly repaired.
Reasonable value for money however given state of decor and poor standard of repairs would not choose to stay at this Premier Inn again.
- royn68 (8/5): Short stay - Since my last visit it would appear that the rooms have been upgraded. Our room was spotless and the staff very pleasant. No air con in the rooms but a fan was provided. Free parking is still provided but you must enter you car reg at the reception.
- nellybag (10/5): Great customer service. - Staff were all so super friendly and helpful, room was really spacious and immaculate. Quiet location and a really good nights sleep.
Special mention to Sophie for the great customer service at breakfast, she really set me up in a great mood for the day.
Simon the chef went the extra mile to make sure my breakfast was satisfactory by coming out to check. Customer service how it should be. Thanks guys!
- stacey272638282 (10/5): Great staff and Food! - I was sat near the breakfast buffet and had a chance to say hello to chef Dave, he was lovely and the food was delicious! We had an amazing time.
- Z2099LPkatiew (4/5): Wouldn't stay again - Poor customer service at check-in, issue trying to get extra pillows and the breakfast service was shambolic. Only positive was the comfy bed, convenient location and Robyn who was the member of staff that served us at breakfast time. She was lovely and was clearly doing the job of multiple people.
- 47jazl (10/5): Lovely Receptionist - Had lovely stay at Tamworth and the Keri behind the desk was brilliant, can't wait to come back again. Couldn't fault anything during our my stay.
- BigVern932 (10/5): Super Staff!!! - Stayed for work (night shift) on a very busy Saturday night.
The rooms do need some urgent TLC & the wifi / phone signal is virtually non existent.
However, the ladies on duty could not have been more helpful & accomodating in every way. Thank You all.
Huge shout out for Sasha (evening shift - Nanny??), Mel (morning shift - "don't forget your water bottle" 😉) & Trudy (breakfast chef - BEST MUSHROOMS EVER!!!)
Will definitely be back soon
- annfQ8078VB (10/5): Sophie - Sophie receptionist / waitress
Lovely friendly girl , very professional, nothing too much trouble for her , hope sophie is valued and appreciated
- K2122AZshaunw (2/5): Poor Food at restaurant part of hotel (not a separate chain attached) - Hotel itself I have no complaints with its a typical premise inn you get what you pay for however the review itself is for the abysmal pub they run off of it. The food came out and looked and tasted like a ready meal had just been transferred to a bowl and garnished, you could tell it had been microwaved as it had the typical microwave burn marks on the pasta and sauce. Portion sizes are really small considering the price food is aweful would not recommend to anyone. On the other hand the staff in front of house are really friendly and a credit to the company Thankyou.
- Turnster (10/5): Lovely Stay - What a lovely hotel stay! We had a lovely room that was very comfortable and clean. Would like to say a shout out to the lovely Sienna who was very welcoming and answered all of our questions correctly. Will definitely stay here again.
- A6837FVlucyd (10/5): Recommend - I come here for 2 nights and i will definitely be coming back. I come here with my kids as we were heading to Drayton manor and Sienna on reception made our stay even better. Recommend this place.
- G3686TIjohnm (10/5): 5 Stars! - Sienna was very professional and made sure we had a good stay here. Will be returning. She was very welcoming, friendly and lovely to talk to. Thank you so much!
- amandabQ2755YA (10/5): Lovely manager - Sienna McSwiggan the duty manager was really helpful friendly and efficient she felt with our queries efficiently and respectfully
- Odyssey67622440440 (10/5): Amazing - My stay here was so relaxing and sienna made our restaurant experience perfect. She made sure we had a great meal and we will definitely come back after such a great experience! It was clean, great service from sienna and the food was delicious.
- 607andrewa (10/5): Comfortable stop over after a long flight. - Used the hotel to avoid a long drive home after a long flight. Checked in at 3:30am and the receptionist was very, efficient, friendly and helpful. Rooms and bathrooms were clean and modern, as you would expect from Premier Inn. The comfy beds were welcome after a five hour night flight.
- sonnyj923 (10/5): The staff offered me welcoming services including a fantastic large room - I booked the hotel at the last minute, and I was very happy with my selection. The staff offered me welcoming services including a fantastic large room. The selection of fruits and pastries during breakfast was awesome
As a business traveller who has stayed at many hotels, this one caught my attention. My late-night check-in was handled well by the lady on reception. The area was so quiet, wonderful for getting some rest. We look forward to coming back
- disneycourtney69 (6/5): Fair but bathrooms poor - Run the bath first removed hair in the bath,got in bath omg scum all up the side it’s not clean , the towel hung up was stained.
- planegirl100 (8/5): Nice room, easy to go places from here! - Stayed for 5 nights during the heatwave in mid August (24-27 degrees) Room was nicely appointed, decor and furniture looked new and it was clean. Shower was great and the bed very comfortable. Beefeater next door and parking right outside - easy to enter reg details for free parking at main reception. Short walk into Tamworth across the bridge and within walking distance to the huge Ventura retail park.
Unfortunately the room was right on the dual carriageway/roundabout so noisy all night. Being so hot and needing to have the window open staying asleep and not being woken by fast/noisy cars and bikes was an issue. Fan in the room was useful but with a south facing room just circulated hot air.
Reception staff were amazing, very helpful, someone was always available and super friendly but professional. I forgot to ask for my room to be cleaned one day however this wasnt an issue due to reception staff being so helpful in getting fresh towels and emptying bins etc. Would stay again but not when its hot as there's no air con here
- michaela19862 (10/5): Lovely updated rooms - Previously stayed here numerous times and the last time I left a negative review, so time to update.
This year we stayed, staff very lovely on arrival, helpful, chatty and friendly.
I believe some of the rooms have had an update, we stayed in room 24 and it was lovely, it was very cosy, fresh and looked clean.
It really did need an update in the rooms so I'm super happy they've done this as its our go to hotel for coming to visit family.
New shower, new carpet, new furniture.
Very central hotel between a retail park and the castle grounds and town centre, easy to walk to and very convenient.
- corcky1 (8/5): Good stay overall - Very good stay overall... communal places could have been cleaned better...staff were great especially in restaurant
- 207mikeg (4/5): Would not recommend. Room too hot, bed hard and lumpy, No lift. - No lift, The room was far too hot, 27.5c at night and no air conditioning, the bed was hard and lumpy and the shower kept going cold. Staff were friendly.
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