Premier Inn Birmingham North - S.Coldfield

Location: Whitehouse Common Road,Sutton Coldfield,West Midlands,West Midlands, Sutton Coldfield, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

Guest Reviews

• jennypearceUK (8/5): Staff a fantastic - An overnight stay with friends to visit Christmas Markets in Birmingham. Great location and the staff were amazing. We booked into a Premium room which was very nice but lacked some of the extras but this was rectified but sadly no sweet treat as head office hadn’t supplied them!
• rosannap818 (10/5): Short stay in Brum - Good location next to Brindley place with a 20 min walk into town. Restaurants and bars 5 mins walk away. Supermarkets 5 mins away. Comfortable stay. Parking easy. Greated by Jack on reception who was welcoming, friendly and efficient. Thank you.
• paultK5807ZT (10/5): A Warm Welcome - Christine was amazing, a warm welcome and checked in quickly. She was able to let me check in slightly earlier than I thought, which was great.
• steveh030760 (6/5): One night stay - We actually arrived 90 minutes early and were lucky enough to be allowed to check in at no extra cost (usual check in 3pm). Our room was on the ground floor close to the hotel stairs. There was a low humming noise which we could not locate, but as only here for one night it wasn't too much of a problem. The room was clean if a little tired. The only downside was the extremely smelly shower curtain which really needs changing. You'd be wise to change to a shower screen or similar as is the case in many of your other hotels. The evening meal and breakfast were both very good. Jack was there throughout and managed to juggle his receptionist and restaurant duties with a smile, what a pleasant chap he is, and a credit to Premier Inn..
• L2584EIjn (10/5): Great stay - Great service from Jack and the other staff. Had a great time staying there and I would definitely stay again in the future.
• I3147 (10/5): Perfect ‘Angel’ when I needed one. Thank you. - Thanks Nemo for being so welcoming and helpful to me after the last train to Exeter had left Birmingham New St , leaving me without anywhere to stay. You’re a real star. The Room was spotless and very comfortable. Perfect for me as a weary traveller. Ps I love your name too. 😊
• 267keiral (10/5): Excellent, can't go wrong. - Excellent location, right outside the train station. The staff were so friendly, kind and helpful. Despite it's location in the heart of the city, there was minimal noise and the hotel was very clean. We had a twin room and the bed was squeaky but the facilities were great. We have already said that we'd definitely stay here again and plan to return next year.
• macstress (6/5): Good comfortable room but a more cheery welcome would not have gone amiss. - Room was very clean, quiet and comfy. Bed especially comfy and good shower. Lighting also very good and easy temperature control. The hotel entrance is fairly unremarkable bordering on dingy. But the lift takes you to reception and you soon forget about the ouside as it is pleasant enough. Check in was totally devoid of any cheer or interaction, no pleasantries to make you feel welcome. Check out similar, not even a hope you have a good journey or a goodbye.
• blondie-S-yorks (8/5): Great experience at Birmingham Premier Inn. - Great location, 2min walk from New Sreet station. Close to Bullring for shopping & walking distance to Xmas Market & Cathedral Market. Hotel has 7 floors, make sure you ask for 2 keys if 2 of you sharing as a key card is needed to use lift to your floor & also via the stairs to unlock door to your floor. The key is also to provide the electricity to your room, hence the need for 2 keys. Bed was comfortable but for the soft pillows these were not of great quality. Lumpy in parts & did not pass the pillow test. The breakfast on offer was excellent. Full English with a choice of stuff. Cereal was on offer. Check in was at 3pm via 2 machines at reception, there was someone on hand to help out if need be. Overall the hotel was good & central to everything.
• robinfB865QQ (10/5): Be good to Chrisitine at Reception! - I was able to check in early which meant a great deal on a busy work day with an armful of bags. Christine was wee star, she went out of her way to be helpful.
• MandrakeProject (10/5): Birmingham Volbeat 2025 - Great hotel perfectly located. Efficient checkin by Jack and team. Excellent clean room with everything working well Recommended location for any gigs at the Arena
• E1981JQianc (10/5): Comfortable stay - We stoped over here for a gig at the utilita arena. Which is great place to stop only a few minutes walk to the arena. . We stopped in an accessible room.. Which was very good.. the staff were friendly and polite I'm very helpful..we will definitely stop here again..🙂👍🏻
• sallyw983 (10/5): Great location - We stayed at this hotel as we were going to the Symphony Hall. Great location, comfortable rooms and great value for money.
• adesolag2022 (10/5): Lovely experience at Premier inn New station street Birmingham - Best location, when neat and quiet hotel despite being at the New station street. A lot of shops and restaurant around the hotel which makes it to be a very good location for anyone. Room is very neat, clean, and spacious No noise at all Good services were rendered by the hotel staff. I enjoyed the breakfast
• DianeM54 (10/5): Highly Recommended for a stopover in Birmingham city centre. - A calm and friendly haven and a really good place for a city centre visit. Staff were very welcoming and polite. Nice clean and comfortable room and good wifi. The bar was a relaxing place for a drink.
• Vickycup88 (10/5): Great place - Christine was amazing!! Great check in and warm welcome Room was comfortable and great location for the centre of town and station. Would 100% recommend to anyone Didn’t have breakfast as I left so early for train home Easy self check out…..
• Freedom34371845277 (10/5): Pleasant stay, convenient location - Handy little hotel by the city centre. The tram was great for getting into the city for my meetings and very easy walk back. Trip down the canal was nice too
• bash4803 (8/5): Comfortable stay - We had a ground floor twin bedroom. Nice and clean with very comfortable beds. Some biscuits with the tea and coffee would be nice.
• 84Kevin19 (6/5): Convenient location, but one night was enough. - A functional hotel, very convenient location, a bit overpriced, and the hotel entrance can be horrific at times due to the amount of homeless hanging around and also the level of antisocial behaviour that you see as you are making your way to the entrance lifts at night. Our plus room with a view was very nice (not sure it was worth the extra money) but there was a horrible smell coming from the sink in the bathroom, we couldn’t spend more than five minutes in there without feeling sick, in the end I closer the plug in the sink and filled it with water, and that helped a lot. Breakfast was average, but the staff were great, very welcoming and always happy to help.
• markbV1132TH (10/5): Kerry and team where very helpful - Room was very clean. Staff were exceptionally friendly and very helpful. Kerry was more than helpful and welcoming on arrival.
• TammyTiger83 (6/5): Great location for shops, Average stay otherwise - BE ADVISED you need to go up to floor 0 to sign in, there is no signage explaining this. We signed in via the computer screen and made our way to our family room only to find that the couch had not been made up and when I went to question this I was told that the room was actually a single occupancy room and we were quickly offered an alternative 2 floors down which was fine but the television remote was held together with tape and very temperamental which was very irritating. Breakfast was tasty, toaster takes forever to brown the bread, greeted pleasantly by staff member who showed us to our seats.
• kathrynsW3770ET (10/5): Staff were great! - Great two night stay as a family for a concert at the Utilita arena. Room was clean and modern. Staff were incredibly accommodating and efficient, particularly when we made a mistake when paying for parking and they dealt ably with an unexpected fire alarm. Really friendly and welcoming atmosphere. I’m afraid we didn’t catch any names but the two men on the front desk and at breakfast were doing a great job. Lovely reasonably priced unlimited breakfast. Location was very quiet despite it being half term. Legoland discovery, Utilita arena, sea life centre, canals, restaurants etc all within 10 minute walk.
• Twin_Town_1997 (10/5): Perfect for the Utilita Arena - Perfect location for the Utilita Arena and Broad street entertainment. Nice and easy to get too with a descent car park.
• Compass549718 (4/5): Very disappointed - The room didn’t feel properly cleaned and had a very unpleasant odour, which made it uncomfortable from the start. I had paid for an early check-in, and it seemed like the cleaning may have been rushed to get the room ready. The room was also very cold, although there were instructions for how to turn on the heating, it didn’t seem to work. On top of that, the bed and pillows were both quite hard and really uncomfortable, so I didn’t get the good night’s sleep the hotel promises, which was disappointing given their guarantee. Later in the evening, I tried to buy a bottle of water from the vending machine, but it wasn’t working, and no one was at reception to help. Overall, it felt like there wasn’t anyone available to assist when needed, which was disappointing
• moniquerO1519IS (10/5): Great stay - Really nice Hotel, clean and accessible, fully stocked. Amazing sleep. Staff are really friendly and helpful. Great stay!
• emmagH6252UL (2/5): As a company Premier Inn obviously do not give a damn about guests - Stayed at this premier inn on the 4th October. The staff were lovely, but as a business I am disgusted by the lack of care and customer service they have show. I have complained about the "accomadation" (ie railways station entryway) that guests were left in for numerous hours after the fire due to its unsuitability and lack of seating, but they seem to think this was acceptable and basically tough s-*t that it has caused my chronic pain condition to flare up. .
• 918angelak (10/5): Another excellent stay ! - Another great overnight stay here to see a show , the staff are extremely friendly and helpful, shout out to Nemo on reception who sorted out a small problem with our room on arrival 😊 Delicious breakfast 😋
• ashleysW6782PZ (10/5): Visit to Birmingham - Had a great time staying here , great location and clean , perfect for the Christmas market , staff are super friendly , thanks
• albertdQ9775XM (10/5): Thank you for the experience - It was a great stay, thank you to kerry for such great customer service. It was also a great location and many food places nearby
• marilynbM5472VC (2/5): Cold Feeling Room. - The first two rooms I was given actual smelt of urine, it was very cold looking and I did not feel I would have a peaceful sleep.The third room i was given was to abetter standard, however, the room rate was very over priced £120.00 for one night. I researcher other hotels in the area and found that there were far better deals and comfier hotels. I would not stay at this hotel again.
• Forestdwellers6 (10/5): Overnight stay - We'd organised an early check in for Sunday 19th October. The receptionist that day was exceptional. We stay in a lot of Prem inns and she went above and beyond, recognising some adjustments she could make to the booked room for a disabled guest without being prompted or asked to. This is rare! She was warm, welcoming and an asset to the brand. The hotel itself is very clean, we had a really comfortable nights stay.
• Pioneer14693165717 (10/5): Great stay - Had a great family stay, stay we’re all lovely, Kerry on reception went above and beyond for us this morning helping us navigate the areas and was so patient and kind, thanks for making our stay Kerry we will be back just to see you smiling face x
• Relax21824638352 (10/5): Great Stuff! - I was made to feel very much at home here for my recent stay, the staff were absolutely fantastic, I cannot say enough good things about them. The rooms were decent enough but the halls could do with a lick of paint but what actually do you want for a stay in a Premier Inn? Breakfasts were great, plenty of options - sausages were lovely! Evening food is good too, lots of choice if you're staying for a few nights like I did. The is a few parking spaces outside, maybe about 20 but no more, if you can't get there then I suggest parking at the Novotel through a Park and Go type apps as it's the safest car park round there by a mile just watch out for the bus line and turn left just before the hotel! Recommended for any stay in Birmingham!
• Holtweety (2/5): Bad customer service in emergencies - Hotel seemed ok when we arrived. But there was a fire in the night and chaos ensued. We were left outside for about an hour and a half. I needed medical care but in the end had to chase this up. There were 2-3 other Premier Inns in the area but we weren’t offered to move to one until 4 1/2 hours after we were evacuated. The hotel wasn’t ventilated to get rid of the smoke for days after the fire. They also don’t refund on the good night sleep policy for fire, but ignore the statutory rights! The customer service was lacking for this experience more than just the hotel being a problem.
• Passport67013170409 (10/5): Comfortable and convenient - Very comfortable stay, and lovely warm welcome from Kerry and her son at reception. Breakfast is provided by Flamming Grill next door and the breakfasts are cooked to order and a better quality than usual premier inn.
• katye949 (2/5): Worse stay ever - Started off with smell of smoke constantly and put in wrong room to begin with then when we order food or drinks it takes them at least half hour even just a drink at bar takes ages and the when we had dinner it’s came but was horrible and no where to contact via email and there’s only one women who was lovely with great manners but the rest were rude and not helpful And looked miserable constantly and one of them was the manager never coming back again
• Bollox69 (8/5): Excellent - A warm and effient service throughout my stay. Comfy bed. I was able to go into breakfast early. Attentive team. Thank you.
• alanbF7182AT (10/5): Fabulous Inn with Fantastic Staff! Love this Inn! - Kerry was fabulous and super wonderful checking us in! We’ll absolutely be staying here again. Beautiful rooms and fantastic holiday (fall/halloween) decorations in the check in area. Thank you so so much Kerry!!!
• TraceyMK (8/5): Great Location - Location is great for Brindley Place, Utilita Arena etc. Staff at this hotel are wonderful. So helpful though short on the ground. Bar facilities are limited. Came back after the concert and you can get a drink but it's.not the normal sort of bar experience. Just a chap unlocking a fridge each time someone wants a drink. Hotel is really clean inside, you can have as much tea and coffee as you like throughout the day in the restaurant area and its a nice little hotel.
• shannoni290 (6/5): Okay but not outstanding - The good: The early check in and 12pm check out time. The location was super central The view from our room on 2 sides with premium plus with a view Definitely a step up from a standard premier in room Appreciate the security outside the venue as it was quite rowdy outside Appreciate the swipe card to get to your floor for added security The bad: For a "plus" room there were just some basic things that could have been better, such as some loose fixtures, patch work to fix things that was super obvious, degrading PU leather on the chairs, the carpet was really badly stained, the water in the shower went through a cycle of 15 seconds fine, 2 seconds freezing, 2 seconds scalding, 15 seconds fine etc etc. We were also only given one towel for 2 guests so had to ask for another As expected on a Friday night in the city centre, there was a lot of antisocial behaviour outside the hotel as there's a McDonald's next door. I believe the police were even called as we were leaving.
• tonybN2422DE (10/5): Great Welcolme at the premiere inn Birmingham north - Staff were so friendly and accommodating dealt with a great lady called Kelly very helpful an asset to the Premier in chain
• P561TTsimong (2/5): Hotel Fire in Birmingham - Sleep ruined due to fire alarm and hotel is blaming other companies nearby for the fire. Spoke to Hotel Guest Relations on Monday morning and they won't return our money as fire was not part of the hotel. We woke up at 02:30 and was allowed back in about 06:00 to collect belongings and leave.
• usa141970 (10/5): Fire evacuation - Well what can I say the night staff Sue and James wow how professional they both are. We had to be evacuated due to a fire. Sue and James got the hotel evacuated so quickly and made sure we were all safe. Sue and James kept us safe, cheerful and kept us up to date on the situation. James took us to the other hotel and ensured our safety at all times. Such lovely staff they need to be recognised by premier inn for all they did to ensure the safety of all the guests. Cannot thank them enough for all they did. They went over and above the call of duty.
• Q2451OMmichellee (8/5): Great place to stay - Hotel staff were very welcoming and helpful. Beds were comfy and room clean. Showers were nice and hot. Hair dryer didn't function well and no iron in room. In a very convenient location.
• Coastal68032528012 (10/5): Surprisingly good - Fantastic stay at Sutton. Was on a business trip and Kerry at the desk was very friendly and chatty and made us feel at home. The room was lovely, but the car park was a bit dark and could have done with more lighting.
• U8967GQclareg (10/5): Fantastic staff - The staff were fantastic Kerry was so helpful They got me a ground floor room as I have damage my knee Anything I needed, they always helped me with I will be returning in about 6 to 8 weeks because my mum is in the Nursing Home next door and it’s so easy to get to her
• Tour08801897760 (10/5): Amazing Stay - Staying for 2 nights for the Pierce The Veil concert and we can’t fault the hotel or staff in any way. Any issues we have had have been very quickly resolved. Breakfast had a great selection of foods and the cooked breakfast was lovely. Samira was extremely friendly, helpful and knowledgeable! Helping out someone with minimal experience in a city like this massively. The room is comfortable, mattresses a little too firm for my personal liking but it’s impossible to get that right for everyone!
• aaroncJ8137EF (10/5): Best Staff ever - Exceptional staff keri, service wonderful. Everything that we needed was granted. Much appreciated and recommend staying here.
• cvabbott82 (4/5): Disappointing/ in need of a refurb - The hotel is in need of a refurbishment and didn’t feel very clean. The air con was broken, however we were provided with a fan. Breakfast was disappointing, no buffet so had to order. Service was slow, with restrictions on quantities. Ran out of bacon. Overall cleanliness was poor in the restaurant area. We will not be returning as it was below the standard expectations of what we know a Premier Inn usually delivers.
• leegraham2019 (4/5): Let down. - We stayed at this location as we had travelled 4 hours to see the Monster Jam event. Fair to say we will not be returning, Premier Inn is always my go to choice as I'm always happy wherever I have been. This one is rubbish. It's old and outdated, the room was terrible, tried to open the window....handle fell off. Desk/table edges were damaged/lifting/peeling. Dirty towel in the bathroom, and the single bed sheets had a stain of god knows what. Breakfast was a shambles really in terms of the efficency and the availability and restaurant cleanliness.
• hayleyw1984 (2/5): Disappointing stay - Things started to go wrong when we arrived. I didn't read the emails you had sent before and we arrived at the hotel at 14.31, the lady on reception decided that if we wanted to check in she would charge us £15 for early checkin. We were less than half an hour early and the room was ready - she ended up letting us check inn. i have never experienced Ryanair customer service at Premier Inn's previously. we went to our room, which wasn't to the usual standards, could see build up of dirt under beds and packaging just thrown under. the toilet paper was rationed. we had been given 1 bath towel and 2 hand towels for 4 people. after the initial greeting we didn't want to speak to the lady on reception so just got on with it then when we returned to the hotel at 11pm, we took our children to bed, bearing in mind we only booked premier inn due to past experiences, to be woken to shouting and banging/crashing from other guests at approx 1am, it disturbed our sleep and made us worry for our safety - we had a TERRIBLE experience at this site
• Debbie_blonde (10/5): Good for access jewellery quarter and to centre - Great place for visiting friends and going to a gig at “Jam House “ Also great fur NIA and sea life centre And a walk into the city centre
• M6067LMandrewr (6/5): Clean but very tired - Not the usual Premier inn experience for us unfortunately, this is an older property and is generally worn and tired, very creaky with a funky smell in the corridors. Room was clean but again very tired, problem with the shower pressure that affected the temperature, possibly water use elsewhere affecting it ? One massive plus was the lady on reception, didn’t catch her name but she was extremely polite and helpful and is an absolute star. Didn’t have an evening meal but the breakfast in the attached pub was freshly cooked and very nice. Personally wouldn’t stay again.
• A5520HImarkb (10/5): Great hotel in a handy location - Great location, and easy to get to the Utilita arena, 10 minutes walk away. Staff are very polite and helpful. The bedroom was spacious, with a TV, and a very comfortable, large bed.
• benlT170PF (10/5): Excellent customer service - Smooth booking in, girls were very friendly and helped me get breakfast booked ahead of tomorrow. Looking forward to my stay
• aimeev958 (10/5): Wonderful Place - I absolutely love staying at The Premier Inn In Sutton the staff are so helpful, kind and friendly. I'm becoming a regular now 😊
• 261ewanh (10/5): Convenient, clean, friendly staff, would recommend - Always a great stay, clean rooms, and the pub downstairs is a great spot for a pint. Beer garden outside is newly renovated and the perfect spot when the sun is shining! The staff all have a smile and friendly service, kerry looked after us beautifully.
• seankG2776BY (10/5): great stay 👌 - the hotel was great. nice quiet area. kerry the receptionist was very helpful. would recommend anyone to stay there...
• lindasE5161MB (6/5): Parking fine for parking at hotel. - Great hotel with friendly staff. My children love a premier inn and are never disappointed. Only reason for low stars is that we got a parking fine for using the supposedly free parking. Parking is not free and you will later recieve a fine through your door. Extremely angry at this
• Q7649FHjohnd (6/5): Nearly a 4 - Firstly the good stuff comfortable room and bed nice and clean, Now the bad stuff the air con was not working. I had to close the windows because of a low pitched hum all night do not stay in 202! If only I would have had a few more drinks I might of got more than 2 hours sleep.

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