Premier Inn London Kingston Upon Thames

Location: Combined House,15 Wheatfield Way,Kingston Upon Thames,Kingston Upon Thames, Kingston Upon Thames, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• X3305EHmatte (10/5): Excellent Check In - Really good check in experience - arrived early with my partner on a Sunday to be greeted by Karen who was wonderfully helpful and efficient. Nice and easy for a Sunday.
• 9catarinag (10/5): Very Central Hotel & Lovely Staff - Very central hotel and well served by public transport. The staff was very friendly, kind and helpful. Thank you so much for you sympathy and for helping me during my stay! 🙏🏼☺️
• F8270YPshays (10/5): Highly recommended - Great food excellent service and the wonderful atmosphere highly recommended thanks Mr. Ardy very friendly very testy food
• 797simplet (10/5): Perfection - Amazing experience. Good customer service and friendly staff. Would for sure visit again as everything they provide is to perfection.
• lurinad2025 (10/5): Amazing 🤩🤩🤩 - We had the best experience staying at Premier Inn Kingston today. The breakfast buffet was just amazing. Staff members Karen, Abdul, Jay and Shane were accommodating and helpful. Thank you guys!
• mariamW8912FC (10/5): A nice place to stay at - Nice people, hotel’s location very convenient for Kingston. Premier plus rooms worth the hype😉😉 Very comfortable either for one or two persons!!
• cristinagapuz (10/5): Excellent service - Amazing location, clean rooms, very friendly staff marlon, karen,angelou,jay bryan, and niel i always stay in this hotel everytime im here great service...
• Escape06549237808 (10/5): My Stay - My experience has been always amazing and tonight is no different. The staff have been helpful on my check in and the room is always exceptional.
• 115ehsanz (10/5): Fantastic - We visited last Monday and everything was amazing. Chef Ardy made delicious hot food and the service was excellent. Highly recommended!
• caroleparrett (6/5): Worst ever Brewers Fayre - We stay at premier inns quite often on our travels but this is one we will not stop at again. This is a little unfair really as there was nothing wrong with the actual hotel. The rooms were clean, modern and roomy. The staff were friendly and helpful, our problem was with The Brewers Fayre. We booked a table earlier and when the time came we went and joined a queue at the desk to give our room number and get a table. They were so understaffed that we actually stood there for a good ten minutes before anyone came. We were then sent to a table by an ill fitting window on an exceptionally cold night and both felt very shivery and uncomfortable. The lack lustre staff did not try and find us anywhere else. I can somewhat understand their attitude as they were all under a lot of pressure as the staff numbers as aforementioned, were few. However, when you are dealing with the general public surely you should at least try to be helpful and cheerful. Then our food came out, which was well below par. I ordered Katsu curry, it was the same chicken goujons as the starter, put on top of rice, with sauce and a few onions. It was obviously microwaved, the rice nearest the chicken was warm but underneath it was absolutely cold. My husband had cottage pie, which was burnt on the bottom. We are not moaners and as I said earlier, we stay at premiers quite often and have the meal deals but have never experienced anything quite like this before. I suppose if you are visiting Kings Lynn, I would suggest stay at the premier but find somewhere else to eat. I also suggest that more staff are employed in the Brewers Fayre and then perhaps there would be happier staff and customers that could experience customer satisfaction.
• shawshank78 (10/5): Great Premier Inn and staff - Convenient location and helpful staff especially Karen on reception, I would highly recommend and stay again in the future.
• RichardJac0b (6/5): Not at the standard of previous Premier Inns that we have stayed at. - Pretty much what you would expect from Premier Inn: Clean, spacious comfortable room. Parking readily available in a substantial car park, with electric vehicle charging points on site. However, the Brewers Fayre where meals were served was well below par. There were clearly insufficient numbers of staff on shift, and although they did their best, they were clearly struggling. Delays in waiting for food items to be replenished at Breakfast, and both Coffee machines were either not working or needed to be refilled. The problems were exacerbated by non-residents also attending for breakfast, putting further pressure on the already stretched staff.
• AndyMor71 (8/5): A nice stay, excellent reception staff - Visited in mid- November for a 3-day business trip. Greeted by Dom on reception, who was a star throughout our stay - friendly and helpful, a credit to Premier Inn. Had meal deals at the neighbouring Brewer’s Fayre. Evening meals were good, wide selection of food available, all good quality, generally good service. Breakfast was a bit regimented - got a bit fed up of being herded to particular seating areas in a large restaurant, seemingly just for the staff’s convenience. Breakfast selection generally good.
• A8590LPdanielw (8/5): Business trip - Andrea at reception and restaurant was outstanding a really lovely and tentative worker. Hotel was good and clean. I would come back.
• jiayingl2022 (10/5): Accommodating and Understanding - The hotel is less than 10 minutes walk away from Kingston station, which itself has many shops and restaurants around. The room itself was clean, tidy, and relatively modern. What impressed me the most was the front staff (Andreina and her manager) who were very accommodating and understanding to my situation. I had elderly relatives arriving a day later after a long haul flight. I had wanted to add on early check-in for them and this was when I realised that there were issues with their bookings. This was also during a busy period due to ongoing games around the area. Despite this, Andreina reassured me that they would place a note on their booking, look into the issues and resolve them, as well as accommodate the requests. Throughout my interaction, Andreina was commited to helping me sort the logistics of the stay as well. She helped navigate the issues that arose and we were able to come up with a plan that left me feeling satisfied and reassured. Given this experience, I would stay at the Premier inn if ever I was in the area the next time as I know that I would be well taken care of by the staff.
• 766tanayak (10/5): Fabulous experience 🙃💝 loved Hotel Premier Inn - Lovely experience at Premier Inn Hotel with wonderful view of window 🪟😍 & good rooms, breakfast & friendly, supportive staff 🤗🍀
• potterstephen40 (10/5): Relaxing stay in Kings Lynn - This was our third visit to this very conveniently located hotel. The next generation rooms are a noticeable improvement on an already good room design. We had one of the premier plus rooms, with a walk in shower bathroom and comfy lounge chairs as well as a very comfy bed. Really quiet and restful. Would strongly recommend a stay here.
• simong182 (8/5): A good Premier Inn - One of the nicest Premier Inns I have stayed in. Quiet comfy room that looked to have been recently refurbished. It is a little way from Kings Lynn centre but it's a nice walk along the bank of the Great OUse.
• robertjR2983VG (2/5): Old tatty and overpriced, seen better days and the car park is a fiasco! - The hotel is tatty and in desperate need of renovation, the bathroom sink was cracked, there was graffiti on the wall and the furniture was either broken or very old and worn. There was only one lift working so unless you were happy to wait 10mins you had to use the stairs, 3 flights up to get to reception. The car park discounted rate works on you getting your ticket validated at reception., this didn't work so I had to take 3 separate trips back and forth to try and get this sorted which with the lift situation took me 30mins. It still didn't validate so I had to pay full price! The staff weren't helpful and just said I would need to call the NCP, which I did, over an hour of being on hold for them to say I will need to go to there website and download a refund request, for which I will need my ticket number, the one I had to feed into the machine to exit with!!! Overall I though the area was nice, not the location of the.premier inn bit the town itself. It isn't very often I stay at a premier inn and be disappointed but I would not recommend this one!
• jackdouglas7 (8/5): Refurbishment standard rooms - Bad point. Lovely new rooms, following refurbishment but NO DESK just small round table. Most occupants midweek are workers who often need a desk to do reports etc. Good points. Great staff as normal. Car parking free, unlike some Premier inns. Proper pub and restaurant, not like the soulless Premier Inn restaurants. All in all it does the job. Keep the pub and restaurant and put back a decent table.
• chrismhYorkshire (10/5): Brilliant staff - Brilliant staff, really helpful and lovely clean hotel in a convenient location with good value evening meal and breakfast.
• digitaljess (4/5): Never again - NEVER AGAIN - far short of the usual Premier Inn standards 1037225306 We are usually very happy with a Premier Inn, as you cannot usually go wrong - or so I thought until I stayed here. NEVER AGAIN. + Good location + Spacious family room + Usual comfortable beds. - Terrible entrance with open access from street level into the lifts. My family (including a 4 and 6 year old) saw DRUG ADDICTS going in and out of the Premier Inn lift. When we complained the next morning, we were told that the lift doesn't allow access for outsiders beyond reception - like that is ok then... -Awful breakfast. No eggs. No tomatoes. No mushrooms. No plates. No knives. No milk in coffee machine. And even after going back several times to ask. - Shabby rooms - dirty carpet, peeling paint. I would not dare return
• E7280SDlarsn (2/5): Worst hotel ever - Worst hotel ever. Rooms same size as a stamp. Beds the same. Mold in every corner of the bathroom. Dirty carpets all over. Only cleaning on request, and even when you do request, no house keeping shows up. No hot water in the morning. Expensive and really poor restaurant with hopeless opening hours. Stay away!!
• Z4481QYrebeccam (4/5): Breakfast? What breakfast? - We stayed one night here in a family room with breakfast at a cost of £10.99 per head as well! A real treat as seeing elderly parents When got down to restaurant after waiting AGES for a lift as one was out of order so only had one servicing the area. To be met with complete disarray. We found a table full of previous diners. Had to ask a member of staff to clear away Went to get breakfast and there was NOTHING other than mushrooms available! We had to wait well over 20 minutes before any hot food arrived but due to queue by the time we got there, there were 2 sausages one fried egg and a tiny piece of bacon left! My daughter gave up and wanted cereal but then we were told there was NO milk!!!! She then said I will just have a croissant, NONE available We finally sat down and found ONE knife and ONE fork on the table so went walking around the restaurant for some more to no avail! We had to SHARE our cutlery!!!!! We gave up in the end and went to mcdonalds around the corner for breakfast of which I strongly advise any future visitors to do. £10.99 each over £20 for one sausage one fried egg a slice of toast with NO butter, and a black coffee!!! Absolutely disgusted!!!!
• G724JOashleyp (10/5): Close to Bushy Park and Richmond Park - A great place to stay for us as we were between Bushy Park and Richmond Park where we were visiting for the first time. This location was right between them both. A big NCP car park a few steps next door to them which was convenient. The staff were all very helpful and happy there and nothing was too much trouble. Our room on the 6th floor was very quiet and peaceful and we had a good sleep. Had all the things we needed and was clean and tidy on arrival.
• ellafG6494YL (2/5): Do not park in NCP FAIRFIELD carpark - Hotel is what you expect for a Premier Inn. Good sized family room, clean, centrally located. We travelled to the hotel in a EV family sized car, we checked the premier inn website for carpark facilities. No carpark on site but premier inn recommend the NCP FAIRFIELD, which is located next door to the hotel. EV facilities were not working. Car park spaces are extremely tight. Due to the sharp corners and high kerbs, when driving up and down the different levels it caused lots of damage to our wheels. Do not park if you have a family sized car!
• stefanmH3899KY (10/5): Thank you Premier in Kingston - We had a wonderful stay at Hotel Premier Inn Kingston The staff were incredibly friendly and flexible, making us feel welcome from the moment we arrived. Our room was spacious and clean, and the view of the city from our window was a highlight. The breakfast buffet was fantastic, with a great variety of options. The only small drawback was that the air conditioning was a bit noisy, but it wasn't a major issue and the overall experience was fantastic. We'll definitely be back!" Thank you Ioana
• diagonalstripes (10/5): Big rooms! - I stayed over one night for a work trip in a premier plus room. The room was much bigger than I expected for a premier Inn and had everything I needed. I checked in via the screens so did not have much interaction with the staff as the check in area was quite busy, but I was very pleased with the room. Despite my good experience I would probably not have the breakfast again; this was at the brewers fayre opposite and was quite disappointing. Overall I really enjoyed my stay here and would return.
• Joseph (10/5): - Convenient to shops.
• Melinda (8/5): - Clean room. Staff were accomodating though not always around when needed. Hotel facilities a bit old and run down, only one lift to bottom floor working. Overall comfortable stay.
• Vani (4/5): - Very disappointing stay. We booked three nights and requested housekeeping, only to receive towels with a large hole in them. We also arranged a 1 p.m. late checkout, but staff entered our room at noon and began packing our belongings, saying we had to leave. Completely unprofessional, and I don’t understand how this hotel has so many five-star reviews.
• Margery (10/5): - I was absolutely delighted with the bed. It was incredibly comfortable and the comforter was excellent. Pillows weren’t great and there were no hand towels or wash cloths in the bathroom. Breakfast was typical hotel food.
• 361LesleyB361 (8/5): No plug in the washbasin - We use this hotel regularly, it is a great stop off point when driving into Norfolk or Suffolk and we will no doubt carry on using it. All Premier Inn disabled rooms are a good size for our wheelchair. This hotel has not been improved, though, by it's upgrade. Check in is was chaotic when we were there recently and very strangely they no longer have a plug in the washbasin. This is just in the disabled rooms, I was told. So if you want to wash at the basin in your disabled room you may want to purchase a universal plug before your visit here.
• michaelwW6455SF (10/5): Looking for a great holiday base ? - Friendly and Efficient Personnel - Excellent Service, a well designed and freshly decorated room and a very comfortable bed.
• Dajtrav (8/5): Good hotel - Comfortable, clean and conveniently located for us. Upgraded to Premier Plus room which was definitely worth it for us. We did not use the restaurant.
• Swfc47 (6/5): Safe basic no frills hotel - Been before nothing special one mile from train station The basics were nit even working 2light bulb in bathroom and has no air-con but safe place
• Berberhoekstra44 (4/5): Poor! - We had booked *eight rooms* in total and paid *£15 for an early check-in* for one of those rooms. Despite this, we were told to come back at *3:00 PM*. When we arrived at that time, there was already a *long queue of at least 30 people*, and the lobby was *uncomfortably hot*. We had to *wait over 1.5 hours*, and even then our rooms were not ready. It took *another 30 minutes* before we could access them. This was incredibly frustrating and not the service we expect from Premier Inn. We are *loyal customers* and usually enjoy our stays with Premier Inn. However, this experience was disappointing and unacceptable. We respectfully request *a refund for the early check-in fee* and *appropriate compensation* for the inconvenience experienced by our entire group.
• nl979 (10/5): Super break at Lynn - Been to many Premier Inns. Here we stayed for four nights. Apart from the usual lovely bed, the Brewers Fayre staff were excellent. I can remember Clair, Gilly and I think Chloe who were exceptional. What I liked was that they were always looking for tables to clear, buffet to replenish and unfailing polite and friendly and worked together as a team. additionally, the hot food was hot!! All in all a very enjoyable experience for the four of us. Well done.
• abbyhC239WW (10/5): Such lovely staff. Super clean and comfy ❤️ - What lovely staff at this premier inn. All of them!! Not only was our stay so lovely, super clean, beds so comfy but I left my handbag there. Called expecting it to have disappeared like it has in the past, they found it, packaged it up for me to be collected by royal mail. So very grateful as it had my medication in there. Thanks again ❤️
• N9994NPmelissad (2/5): Can't check in at 3pm - So bad! Check in was a nightmare, we arrived at 3:20, the reception was packed with people, we tried to use the digital check in boards, it popped up "ops something went wrong" found a lady to help, she was very blazé and said "Just means your room isn't ready yet." We said, Erm we've just done a four hour drive, we have a taxi due to collect us at 4:45 and we both need to shower. She said "Queue over there we'll try and get you another room." 20 minutes later we finally got to the front of the queue, the lady then had a conversation with another member of staff (whilst we waited in front of her) took down our surname incorrectly (twice - she was clearly not concentrating) and then moved our room to one that was ready. Because our room had been swapped we weren't able to put our registration number into the parking board, she took down our reg and said she would do it "When I get five minutes". We left it with her. When we got back to the hotel at midnight and my husband said, lets just enter our reg now just to make sure. We put our reg into the board and it almost instantly sent me an email confirming our parking had been added - I hadn't received that email before so clearly the lady hadn't completed that process as she said she would (unsurprising as she wrote it on a post it note and the desk was a mess).
• 35Michaelbrookes (10/5): Very good staff member - We had our evening meal in the brewers fayre next to hotel. For some reason I paid for our evening meal when I had a meal deal booked. I went to a member of staff who I think she was the manager, she wore glasses. It was no trouble for her refund me what I mistakenly paid out. She was extremely efficient and friendly which are two qualities I appreciate. Just wish I got her name. Brilliant service.
• Rowen (10/5): - Great value for money. Friendly staff and safe area.
• Melinda (8/5): - They wanted to charge 15 pounds to check into our room early.
• Sze To Christina (10/5): - Location is excellent with nice staff.
• Girish (10/5): - Friendly staff
• Funnyfemme (4/5): Overpriced and dissapounting - Very disappointed. No air con . Awful microwave food at the onsite pub and really difficult to get a taxi to and from there due to concerts held at the same time in Sandringham . Very dissatisfied and not with the cost
• Vishnee (8/5): Good for travelling to different locations - Good location and plenty of parking. The restaurant was fine, and there was a good deal for breakfast and dinner. The hotel is split into two buildings, so make sure you let them know you want rooms in the same building if you are booking multiple rooms.
• melissamE6162IT (10/5): First time staying and it was a very comfortable stay. - This was my first time staying with Premier Inn and the service was very professional from start to finish. The lady who checked me in was very kind and the room was very decent in size and had all the amenities needed for an overnight stay. The bathroom had a full size bath and mood lighting which was warmly welcome after a very long and stressful day.
• BlueTraveler30 (6/5): More Division One than Premier! - The hotel is not central to Kings Lynn and it about a 20 min walk into town. The hotel does not have air conditioning and it’s a tough stay in a hot summer. Room was clean and ok. Breakfast well delivered in the morning.
• Girish (10/5): - Very helpful stuff very clean and super convenient
• Andrew (10/5): - The toilet paper is awful, need paper rolls
• F5330BOrichardh (8/5): Value hotel - Great value, cool room especially as it's been 35 degrees centigrade during my stay. Bed comfortable and great view from my 16th floor. The stained chair and carpet plus expensive breakfast stop me giving it 5/5. 20 minutes walk to the centre but 2 minutes from the tram system.
• Hans (6/5): - The staff are great; the room was okay, but there's no small fridge or anything
• Najam (10/5): - Pretty good value for the money!
• roundtheworld2019 (4/5): Chaos - This Premier Inn is located in a 17-story high-rise. My room was very small compared to other hotels in the chain. There was hardly any counter space and nowhere to store my suitcase. The bathroom was very nice, apparently an old Holiday Inn Express bathroom, from the looks of it. The room was not cleaned after several nights. The breakfast was of poor quality (Tetra pack scrambled eggs, cheap rolls, etc.) and, at €17.90, too expensive for what it offered. Furthermore, it was utter chaos. The breakfast room is large and relatively uncomfortable, but apparently still too small for the size of the hotel. The staff couldn't keep up with refilling food, and some items, like rolls and fruit salad, weren't replenished at all. When I asked the staff about it, they acted as if it wasn't their fault. This hotel is poorly managed. Definitely never again. It is much worse than other hotels in the chain.
• julian (10/5): - Its a neat town.
• Bart (10/5): - The building (outside) is the ugliest in Kingston (and that means something as Kingston is not exactly attractive), but once inside it is quite okay. The breakfast was good and also good value for money.
• Hermione11100 (10/5): Perfect for a visit to Köln - We stayed for two nights at this hotel and it was perfect! THE PROS- - Staff were beyond helpful and friendly - Room was clean and perfect size for us - Bathroom was lovely and modern. All the amenities you could ask for - A/C worked really well! -20min walk to the centre / shops/ cathedral and 5min walk to an accessible metro station. Both walks are accessible with lowered kerbs (2cm) - Highspeed free wifi - Plenty of plug sockets around the room including USB next to the bed. - Lovely view out the window - Bag store so didn’t have to carry bag round all day - Spare additional pillows THE PROS- - No accessible rooms avaliable (went with a wheelchair user). Cannot comment on the accessibility of hotel however the non accessible room fitted mobility scooter and was fine for someone with limited walking and ability to take small steps. Could do with more accessible rooms avaliable.
• bethtX9219TR (6/5): Worth a stay - We arrived too early to check in however staff were happy for us to leave our bags and return later. Room is on the small side but cosy, tea and coffee amenities available. Shower has one setting and very flimsy, the hand wash dispenser was broken and unable to use. Air con was dreadful in the room, I appreciate the timing we were there was a heat wave however the air con did nothing. Resulted in having to open windows but due to being located near the fire station and ambulance station there were continuous sirens which I appreciate is no fault of the hotel. The bed and pillows not your usual premier inn quality, not the comfiest. I did enjoy the 2 separate duvet ideas. Very close to the centre 15-20 mins to the cathedral. Good public transport connections nearby
• HAZEM el (10/5): - Great location
• karenwN2417GP (2/5): Premium price for a budget hotel - Our experience was not good. All the little things you expect when staying in a hotel were none existent. You have the pleasure of walking your dirty towels through the lobby and having to ask for new ones , there were no tissues, complimentary water, body lotion, face washers and well I can just go . Breakfast was the same thing every day,dry sausages, over cooked bacon, cold pastries and the rooms are very small You're charged premium (premier) prices for a budget room
• Expedition693813 (2/5): Check-in from hell - 45 minute queue to check in! After a long and difficult day of travel this was the last thing we needed. Self check-in machines need to be available. Staff shortages and inefficient check in process were to blame. The bed was too firm and uncomfortable that I ended up with a bad back.
• tanyavK4112TS (4/5): Rude and Unhelpful Staff! - We are currently staying in this hotel until Friday and have encountered two very rude and unhelpful staff members which I will not name on a public forum however I have emailed Premier Inn directly with their details. We selected this hotel as it advertises parking although it does say 'limited' at €22 per day. When we arrived yesterday morning, we were able to find a space. Upon leaving yesterday afternoon, we were informed by a team member that if we left, we would be unlikely to find a space on our return that evening. We had already paid for the day rate so asked if we could possibly reserve the space we had paid for. We were informed this was not possible, and no alternative was given except to be told to not move our vehicle. The staff member was fairly abrupt and seemed unconcerned with trying to help us find a solution. It was only when we asked to speak to a manager that he provided us with details of other car parks. I am unsure as to why this was not given in the first place. When we returned to the hotel that evening at approximately 22:30, the car park was full, so we parked in another local car park which was a short walk away. We asked a different staff member if the hotel was still serving food and was told they were not. However, I appreciate that by this time, it was fairly late. We then asked the staff member if he knew of any good restaurants where we might be able to eat and was told to "look on the internet". We asked again and he replied "what would you do at home?" He was extremely rude, dismissive, and seemed very inconvenienced that he was having to provide what I would consider basic advice to us. He then appeared to have had enough so walked away leaving us to deal with the first staff member we had encountered earlier. We mentioned the car parking situation again and explained that it was rather confusing. The staff member said in a raised and accusatory tone, "I told you not to leave the car park!" From further research on TripAdvisor, this is quite a common issue so I am surprised that this has not been resolved. The whole exchange was unpleasant and unnecessary. Whilst I appreciate that Premier Inn is 'no frills', I would expect a basic level of service and common courtesy from the team members. We are two lone females travelling to a different city and had requested some simple advice about local eateries and were spoken to in a very condescending and dismissive manner. In fact, when we requested the name of the staff member, he seemed very reluctant to provide this and scribbled it on a business card and threw it across the desk. When I told him I was unable to read it, he barked it at me! I have stayed in many hotels and over 20 Premier Inns and can honestly say, this is the very worst service I have ever received. On a more positive note, the rooms are very comfortable and well laid out with wonderful views over the City. For this reason, I have given a 'Poor' rating instead of 'Terrible" All other members of the team at the hotel from Reception to F&B have been very helpful and courteous so it's a same that these two exceptions are letting the hotel down. Needless to say, we shall not be returning.
• Q6371YHmatthewb (10/5): Highly recommended - The hotel was very easy to locate, just a 20-minute walk from the train station or a quick 5-minute taxi ride. Upon arrival, the receptionist was exceptionally polite and efficient, making the check-in process smooth and hassle-free. We had requested an early check-in, which was accommodated for a reasonable fee of just 15 euros. Our room, 402 on the fourth floor, left a great first impression. It was spotless and well-equipped, featuring two comfortable single beds, a decent amount of space, a TV, and amenities like an electric kettle with tea and coffee. While the bed was very comfortable, I initially found the pillow too flat for my liking. Thankfully, an extra pillow provided in the closet solved the issue, making the subsequent nights much more comfortable. The bathroom was spacious, immaculately clean, and stocked with all the essential toiletries. The shower offered excellent water pressure, adding to the overall positive experience. Despite the room facing the road, it was impressively quiet, with no noticeable noise from outside traffic. Breakfast, which was included in my reservation, was satisfying and offered a good variety. The selection included cold cuts, fresh bread, cereals, sweet pastries, hot dishes, and fruit juices—plenty to start the day off right. Overall, my stay at this Premier Inn was highly enjoyable. From the convenient location to the comfortable accommodations and attentive service, everything exceeded my expectations. I would definitely recommend this hotel to others.

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