Premier Inn Winchester

Location: Easton Lane,Winchester,Hampshire,Hampshire, Winchester, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• raisethel (10/5): Amazing stay at premier inn - The hotel room was absolutely amazing very clean and matt the manager was absolutely amazing youll never meet anyone like him so kind and helpful got us everything we needed 100% recommend
• Freedom628372 (10/5): Lovely evening in the bar at Premier Inn - We spent an evening here after visiting the Winchester Christmas Market. We had a lovely evening in the restaurant, looked after by Shanon/Raj and Bushra - thank you very much for the detail of your service, and for laughing at our conversations (sorry Shanon) you guys are a great team, we thoroughly enjoyed our time with you. We were planning to head into the town later in the evening, but we were so relaxed, we stayed in the bar! Lovely day/night away.
• M4744UVjana (8/5): Cold room - Only really bad part was a cold room. Very uncomfortable. Food was good and room was clean. Staff were polite and friendly
• clairegK5441AJ (2/5): Worst premier inn I’ve stayed in. - Our room was dirty, there were crumbs in the bed. Mould around the bath. There was a horrible damp smell in the corridor outside the rooms. Check in took ages as only one person on and long queues. Disabled space out of use due to a hedge needing cutting back.
• Cwtsch (8/5): Acceptable Premier Inn - Stayed here following a disappointing stay in Salisbury. No issues here- room was clean and as expected for a Premier Inn. Service in the restaurant was satisfactory and the food was ok. This is why it's a 4 and not a 5. Should be able to pay parking in reception- the car park was dark upon arrival a we could not find the machine. Needed to go back to the car park after check in to register the car. A minor issue but nonetheless worth mentioning.
• nigelrB2628JK (8/5): Nice place - Great location, close to local shopping parks and short walk from wonderful Indian restaurant and local pubs. Rooms were clean and tidy, very slow bar service and good choice of foods for breakfast
• nicolahS6383SJ (10/5): Socialising with Friends - Great food and drink. Matt was a lovely guy and was very friendly. Bubbly personality and went above and beyond Would definitely recommend
• megangG629WF (10/5): Matt the manager - Matt was brilliant on the bar! He is an asset to your company. Really funny and had a genuine approach to our needs . He’s ace
• N3052XXchrisb (4/5): Same old Premier Inn - Yet again Premier Inn continues to get worse and worse. I always spare a thought for the team. They are always rushed off their feet and there are never enough of them. My stay at PI Winchester was no exception. Most of the team were nice but they were ran ragged. Over the last decade every Premier Inn I’ve stayed at has had less staff and it’s so clear how far away they’ve moved from caring about the guest and providing great service.
• A3661DXtinat (10/5): Fantastic - Absolutely brilliant 👏 service excellent staff and breakfast and evening meal was lovely, good quality would definitely return thankyou for making our visit welcoming
• 837nihadg (2/5): Absolutely horrendous, I hope I never have to go through it again! - Stayed there with the group of 8, there was just one disappointment after the other but in short, they tell you on the phone parking is free for guests - it isn't. I asked the lady at the reception if the breakfast was included in the rate, she said it was - it wasn't. And here I am now, three weeks after, still chasing for the invoices they were meant to go to my e-mail but, you guessed it, they haven't.
• Jake2019abc (10/5): Matt - review - I recently stayed at the Premier Inn and had an excellent experience from start to finish. The room was spotless, comfortable, and surprisingly quiet, making it easy to get a great night’s sleep. The location was convenient, and everything I needed was just a short walk away. I especially want to highlight Matt, who went above and beyond during my stay. He was friendly, professional, and incredibly helpful—whether it was answering questions, offering recommendations, or just greeting guests with genuine warmth. It’s rare to find staff who make you feel truly looked after, and Matt absolutely did. Thanks to Matt and the rest of the team for making my stay memorable. I’ll definitely be choosing Premier Inn again!
• michellejS3677RY (10/5): Great hotel - Lovely clean hotel, plenty of car parking and the evening meal was lovely and good value. Efficient check in and check out service too.
• sazza148 (10/5): Good location, great staff - Stayed here for 11 nights whilst in the area for work. The hotel overall is a little dated, but the room was clean, bed comfy and shower hot. The real stand out was the staff, Matt in particular. At times he seemed to be running the place single handedly, often covering reception, kitchen, restaurant and bar at the same. However nothing was too much trouble, he always had a smile and time for a chat which made the difference after a hard day at work. The food was delicious, plenty of choice and good value. Would stay here again.
• jeanar2013 (6/5): Premier Inn good , restaurant not - No problem with the actual Premier Inn , very comfortable and quiet . I can't say the same for the restaurant next door ! Waited ages for our meals then.got our starters and mains delivered all together ! When I queried this . I was told that's what I had asked for I did not ,and the starter was cold . My sirloin steak was overcooked when I had asked for medium . Nobody came to the table to ask if our meal was ok . I got up to find the manager who did apologise and only said that they would make sure all was ok at breakfast ! Hard not to do when it is self service ! Will.not be back !
• M4611UKnataliee (10/5): MATT WILL MAKE YOUR STAY!!! - Matt! What can I say, he's incredible. Wonderful welcoming host, really went the extra mile. From the moment we checked in, his presence was delightful. So friendly, funny yet professional. Full of helpful information for the local area - from shopping outlets to best fast food places in the area!! I think he's the manager - if not he should be!!!
• 907vanp (2/5): Using only if every other hotel in the area is fully booked - Terrible customer service. I have to book hotels for some team members in my company and I always try to avoid Premier Inn, because I know their customer service is some of the worst I even encounter. I book on their hotels only when nothing else is available. One day, they didn't have hot breakfast although we paid for it. They apologised, they promised a refund, a free breakfast and a meal on the next stay... they gave us nothing. They don't answer the phone, they don't answer emails, the Business Account with 'preferencial service' is a joke.
• GillyL676 (10/5): Great location - Excellent location, on the bus route to Chester, and Liverpool with Cheshire Oaks. Garden Centre next door was nice too. Great staff , we even had a tin of biscuits in our room which was a nice surprise.
• Prdsc (2/5): Very basic- - Stayed for two nights whilst visiting the area. The location is good but hotel is very run down. The car park was full of contractors vans . Out side reception and the entrance to the annexe block there were people hanging around smoking and felt like they lived there. Hotel is probably being used for temporary accommodation. Didn’t feel very safe . The breakfast was horrendous. Cold, only instant coffee as the machine was out of order.Cancelled breakfast after first day as the restaurant area was dirty and run down. Wouldn’t recommend as a family hotel to stay in .
• ancoma2018 (10/5): Great stay - Excellent stay with my son to visit family and friends . Wifi could of been much better, but everything else was great, clean and spotless, staff friendly and helpful, in the hotel and in the eating area. We will be back. One thing I would say is the price of the breakfast could very lower
• S3751WNalisonp (8/5): Lovely stay - We were welcomed on our arrival by a lovely man who we never got to know his name, Cheery and helpful. We were surprised later in the evening to see him behind the bar, taking food orders, running the restaurant all while overseeing the hotel reception and general hotel duties. Give that man a rise! We could see that they were extremely short staffed (which we later established is a normal day) so expected a delay with our food, but when it did arrive it was very tasty and nothing too much trouble. Our room was clean and comfortable. The restaurant was relaxing, evening meal and breakfast of a very good standard. We will have no hesitation of staying here again if we’re in the area.
• 501beverleyr (10/5): Great stay - We had a great stay at the premier inn special shout out to Matt who waited tables and then was behind the bar he was all over the place run off his feet bless always professional and friendly nothing was too much trouble he had w great sense of humour and respect for his customers would definitely stay again
• AW0146 (6/5): Staff clearly overworked and under pressure to do a great job. - We are staying the old side of the hotel, its noisy in the mornings with all the contractors leaving for breakfast. Not quite sure what happened to the Premier in guaranteeing a good night sleep. We decided to have food in the joining pub/restaurant on our 1sr night. Was really quite shocked to see just one member of staff taking orders, serving food, clearing and cleaning tables, serving behind the bar and trying to keep all the customers happy. We were even more shocked when the lady in reception joined him later to help with clearing and serving food and setting up for breakfast. These two members of staff were clearly run off there feet, it was ridiculously clear that this hotel is clearly understaffed. I asked if staff were off sick, I was told no its only ever two people. Those who work from head office who make the decisions on staffing, should be made to work a month in this place. Just two of them to see how there staff are treated. It's nothing short of terrible working hours and conditions. The two members of staff in question where nothing but professional, with smiles on there's faces and are an absolute credit to the Premier Inn.
• samanthapB9576KH (10/5): Exellent hotel - Excellent hotel and value for money, I stayed on the 2nd floor at the back of the hotel, room was warm and bed confortable, On arrival their was plenty of parking. Manager on recption very helpful checked me in quickly and help with registration of car. Restaurant , food was nice I have a veggie curry, the fish and chips looked lovely but was trying to be good. Food was beautiful and really enjoyed the 2cpurse meal deal. Breakfast in the morning was lovely too. I ordered poched eggs med done and they where perfect t nothing was room much of a problem from start to when we left this hotel was amazing, also I have to higlight the manager Matt, his customer service skills are amazing, we met at checking, then when at dinner was serving then saw him the next morning, I made a point of thank him for his exellent care and customer service, as had had quite a bad week and quite rundown and the customer service he offered, I felt quite cared for, and I am not a needey person but really appreciated all the effort he gave ro the customers including myself ro ensure everything was ok and could nor enouth. He even arranged a late dinner for my husband at the end of service as he arrived quite late, we had a funeral to be at the next day, it made quite a difference as had been stuck in a hospital all week living off mechine food and sleeping in hospital chairs at night. His care to ensure we had a nice meal , directions swift check in and great breakfast in the morning made a difference. I left the hotel, and felt I had to recomend as the staff all work so hard and Matt the Manager was an exceptional perfessional person who gave amazing customer service.
• 530gennak (10/5): Highly recommended, will stay again - Thank you Matt and team for the warm welcome we recieved after a long day of traveling Matt greeted us with a smile and great energy that continued on through the evening. He went above and beyond for us all. The rooms were very spacious and spotless. Breakfast was a hit with plenty of choice. All in all a great stay. Thank you Matt and team 👍
• X2790RQmarke (10/5): Amazing stay! - We travelled up on friday evening from swansea, for our sons rugby game on saturday, 4 hours of travelling as we drove all the way no stops, once we arrived at the hotel , we were welcomed by Matt , he was so welcoming, nothing was too much trouble for him and he was a great laugh, If we are travelling up that way again we would stay here, just because hotel was great and the staff were helpful especially Matt .
• christy20140 (8/5): Good base for Winchester city. - The hotel was excellent in every respect; quiet room, very good bathroom, comfortable bed and hearty breakfast, but 2 minor niggles. 1. I couldn’t check in until after dark arriving by train. Not knowing where it was I set out walking. The route isn’t easy with a meandering footpath across streams, etc. If anyone is doing the same, the number 2 bus passes the door. 2. The USB socket for phone recharging was dead.
• 437coopert (10/5): Amazing - Matts service was at 100% this evening and we had such an incredible experience with the stay. we will definitely be back as we enjoyed our stay. As a base it’s amazing and the beers were great
• 33marisar (10/5): Swansea tribe! - A beautiful hotel in a gorgeous setting. Matt especially stood out, he couldn’t do enough for our party, he was efficient and super welcoming, got us checked in quickly and had a really good laugh with him. Rooms were great, spacious and very clean. A very welcoming place!
• Atrueaussie (8/5): Premier Inn Wigan - Great location especially just off the M6 but far enough away not to be effected by motorway traffic. Room was adequate for my needs. But decoration including the carpet is looking tired and could do with renewing very soon.
• elliebobs2016 (6/5): Disappointing - Requires Revamp - Booked a Premier Inn plus room as stayed at this hotel a few times. Staff were helpful on arrival, some staff came across as miserable. The room itself was clean and tidy, although only set up for one person to arrive, needed more towels, coffee etc. The bed was comfy, the bathroom was tiny, hardly room to move about. The Shower cubicle on the outside of the door was disgusting, rust and mould. Felt dirty. The hairdryer in the room was cracked/broken - health & safety issue!! The evening meal and breakfast were ok, although the menu options have been reduced. Car Parking charges now in operation. Small car parking spaces, that small when we went to leave, some idiot had blocked our drivers door, unable to open!! Overall hotel needs a good revamp, wouldn't book a Premier Plus again, well definitely not at that location. Value for money - NO! Premier Inn you need to do better.
• soot404 (8/5): The staff were "gluten aware" and made sure I had a tasty and healthy breakfast, for which I am very grateful. - Our room was very quiet, clean and the bed was very comfortable. We had everything we needed except Wi-Fi. The staff in the restaurant were very helpful. I can't eat gluten so they provided me with a sealed packet of GF muesli, which was very nice, and even made me some GF toast in the toaster that they keep in the kitchen just for GF products.
• SimonJKent (4/5): Poor example of a Premier Inn - A budget level hotel at a high price. - Some Premier Inns are excellent value for money & are welcoming - sadly this isn't one of them. Overall it seems run down and in urgent need of a refurb. My room was dingy and there wasn't even a mobile signal (tbf not their fault) never mind there is free Wi-Fi. However In my room and also at reception was less than 1mb. I could pay to upgrade to "Ultimate Wi-Fi" - which offered around 8mb - Ultimate is a poor description. The bar / restaurant was ok, but I was served a short measure of beer and it was on the flat side. Although the room was dingy the bed was comfortable. The included tea / coffee in the room was of poor quality. Breakfast was of poor quality with overcooked fried eggs and poor quality bacon. To be fair the sausages were tasty. Staff were generally pretty good & friendly. Come on Premier Inn , you can do better
• eastvand2020 (10/5): Excellent staff and accommodations - I really enjoyed my experience at this location the staff for excellent super friendly and accommodating to my needs I would stay there again next time I'm back in the UK
• chrisbI3890OH (10/5): Good location. - A nice, clean hotel with good food, friendly staff, an excellent location, and great value for money. Lift to all floors made access easier.
• Global03317612096 (8/5): I would go back. - Noisy air dryer in the toilet underneath my room and a long wait for food in the evening. But had a nice welcome. Staff were very helpful. Hotel was clean. Good car parking facilities.
• oneandonlypgc (8/5): Excellent Staff and Comfort, Shocking Internet - The room was impeccably clean, the staff were genuinely helpful with warm smiles and positive attitudes throughout, and the mattress was absolutely excellent. The shower pressure was spot-on, and the large screen, good quality TV was perfect for unwinding. However, the broadband situation is scandalous. The free wifi is unbearably slow, and the paid option barely improves things. It's almost unusable during peak times, something I've never experienced even in budget hotels across Asia, Africa, or Australia. In an age where connectivity is essential, failing to meet the UK's legal minimum broadband standards (10 Mbps) is simply unacceptable. Fix the internet issue and this would be an outstanding stay. As it stands, it's a frustrating compromise between physical comfort and digital connectivity.
• samanthasB4213NP (4/5): Not great - Not a great stay. The bed was very hard and uncomfortable the cleanliness of the room was not great from blankets of cobwebs to hairs in the bathroom. we didn’t have a hot drink the whole stay due to the kettle being dirty. And they don't accommodate for 3 children unless one is a baby and can go in a cot which in previous years we have had the cot put in and my baby wouldn't sleep in it as it had no mattress and was very hard.
• warriors09 (10/5): OVERNIGHT STAY - Overnight stay here before a cruise. Lift to all floors which was very helpful. Room good with comfy bed. Evening meal in restaurant was excellent. Car-park - paid a small fee. A long walk downhill to the town and cathedral - not 10 mins as advertised !
• A441IIjimc (6/5): Ridiculous duvets=Poor night's sleep - Very accessible from motorway. Adequate parking. Good welcome at reception. Room was clean and tidy and air conditioning was quiet and effective. The stay was spoilt by the ridiculously high tog duvet, which is totally unsuitable for the end of summer, which made it impossible to sleep well.
• Babsy222 (4/5): No thank you - The heating made noises, the meal was really awful and half of it was missing, breakfast was no better. I was travelling with a child and no one really lifted a finger until a guest went and fetched someone so we could check in, the carpet in the room was filthy, need I go on? Very understaffed. But still, awful.
• Nam Yan (8/5): - .
• ChrisFarrington (8/5): Great Hotel, Shame about the Breakfast. - Off on a short 3 day cruise, so to make it a proper break we added a few days ahead of the cruise. The first stop was Premier Inn, Winchester. First time at this hotel and like all Premier Inn it didn't disappoint. Didn't take the early check-in as wasn't sure on arrival time. So we parked up early and walked into Town. It's not really convenient placed for town as its a good 20/25 min walk and in places the path are narrow and badly lit. But back at the hotel, we got room 331 (Premier Plus room), it was very nice. Great large bed, super powerful shower. Plenty of plug sockets, and USB charging sockets as well. Decent Fridge as well. Little concerned as the room was next to the cleaners cupboard, so we were worried that it would be noisy when the cleaners arrived but no it was super quiet at all times. Now the one downside and sadly that was Breakfast, I knew there was a reason why I've stopped booking breakfast, it's simply worth nowhere near the £10.95 cost. Very poor quality, to start with: hot plates would have been a good idea, the food was well over cooked, the Juice (apple) very poor quality, hardly any pastries available. The Tea/Coffee wasn't bad. The only reason we booked breakfast was because the hotel is too far from town, sorry but not making that mistake again. Staff were very friendly. So at £64 for a Premier Inn room it was superb value, Hint: always pay the slight extra cost and take a Premier Plus room, they are far superior to the normal rooms. I can't think of any reason we wouldn't return to this one if we were in the Area.
• AdrianJones91 (6/5): Usual Premier Inn, some good, some not so good. - Firstly, we stay regularly at Premier Inns up and down the country. Apart from the dreadful one in Weymouth, on the front, we would return to them all. Bude and Lewisham being the stand out ones. Good points: Probably the most comfortable bed we've had for a long time. Fantastic service Enjoyable breakfast, well presented Bad points: Usual poor Wi-fi and useless air conditioning. This is the same at every PI we've stayed in and been going on for years. Non stop radio blaring out from morning to night. Never experienced this before, is it for customers or staff? Again like all PI we use it is in urgent need of re-carpeting and decorating Check in not working - another common problem Communal toilets in need of a SERIOUS deep clean. NOT acceptable Location may be a little arduous for some, especially if you go in to town a couple of times day. There is a fairly steep journey back. Uber works, about £4 to £5.
• janetbP2991CI (4/5): Hotel dirty and worn out - Check in ludicrous - The communal areas especially the entrance stairway to reception and reception itself were dirty, required maintenance and more thorough cleaning. The staircase felt unsafe and spongy and had been repaired in one section with black gaffer tape. The glass doors to reception were filthy with hand prints and greasy marks. Reception had out of order self checkin machine and the area was very tired, requiring a full makeover. Checking in was a joke (same as last year when we attended). As previously stated the self check in machine was out of order (as it was 1 yr ago) and there was just one staff member checking in a vast queue at 3pm which stretched out into the life lobby! Check in was tremendously slowwwwww. We stood in the queue for 30 mins. This really needs looking at. There should be two staff doing check in at busy periods - its not rocket science! Overall hotel does not give a great first impression
• Sunshine795473 (6/5): Busy busy busy Winchester premier inn - Great place to stay if you're cruising from Southampton or Portsmouth, interesting city and surrounding area. Car parking F.O.C, bed super comfy but bedroom very warm so took quilt out. Unfortunately the hotel was fully booked, so even though we booked for two nights, A) nowhere near enough staff to clean rooms, so didn't clean or tidy ours ours as they didn't have time, changeovers took priority, fair enough, but I twice reported leaking toilet but was never fixed, even though the young lady who I think was manager tried but failed to fix it, but credit to her for having a go. Didn't eat there, went for a Turkish in town 1st night and Tesco around the corner 2nd night
• Joel_JD (6/5): Fine for a stopover - Fine for a stopover. Rooms are exactly what you will expect for a Premier Inn, although average size, we’ve stayed in bigger Premier Inn rooms. Service was welcoming. The dining area was a bit unclean, chairs, tables felt sticky. Parking was OK, mostly under cover, not expensive, spaces are a bit on the narrow side. Location is very good, 3 minutes drive to a Tesco Extra, and 25 minutes from city centre.
• 837kayshas (10/5): Clean, friendly & handy. - Really friendly staff; impressive, clean and comfortable rooms with all the facilities you'd need; very close to where we needed to be (right off the M6 and near Haydock Park). Breakfast times and the food were great too.
• NormanH109 (10/5): One of the best Premier Inns credit to the Staff - The staff at this premier inn go above and beyond to make you feel welcome. Special shout out to Will on reception who took the time to search for post codes for places of interest. Also Tracey, Sarah & Emma were so helpful, nothing was too much trouble. A girl who was on reception the 3rd & 4th of August (can’t remember her name) made us feel so welcome and went out of her way to make our stay as comfortable as possible. Also the staff at the adjoining restaurant were so helpful knowing my wife had a dairy intolerance. The two young lads that were serving (probably students) are a credit to the company. I hope these staff are made aware of the praise they so rightly deserve.
• H3100NQpaula (10/5): Amazing stay - Excellent stay, 10/10. Can't fault this hotel. Every stay I have is fantastic. Staff, rooms cleanliness top class. Special thanks to will, Victoria and Tracey, and all of the housekeeping team
• B4869VHjulieh (8/5): Good stay, staff exceptional - Good 2 night stay, would stay there again. Staff are amazing, nothing too much trouble, friendly and super helpful. Building itself is a little tired looking, but soft closing doors and a fan in the room was much appreciated. Plenty of parking, including disabled spaces. Bathroom a decent size and a great shower. Bed was very comfortable and bedroom functional but clean and lots of cupboard space. Didn't hear any noise at night. Great that replenishments of tea and coffee were readily available all the time from reception - help yourself to them. Small niggles that would make the stay even better - no tooth mugs in the room, therefore had to use the same mugs as for our tea and coffee. No decaf tea or coffee although there was herbal tea options. Towels were not soft, rather hard and scratchy. Breakfast in the next door restaurant was a bit hit n miss, not busy, but food was slow to be replenished and some food was not very hot.
• Simone (10/5): - The employees we're very child friendly. Great service!
• Y569YUlaurac (2/5): Would never use again - Room was grotty, tired, not clean I would not stay again. I have cancelled future stay at a different premier inn as a result. Not what I expected. The bed was comfy. Shower hot. But really uncomfortable being in the room. Felt so unclean. I suspect the cleaning staff are under huge pressure to work quickly
• 514daven (10/5): Excellent - Stayed for a couple of nights and was not disappointed. Good location. Just off motorway and easy access to Wigan and then the surrounding area. Rooms were spacious and clean. Breakfast was in pub next door and was excellent. Staff were helpful.
• stevefQ6831AG (10/5): Great service - The hotel is a perfect location for business and the approach of staff from check in was exceptional. The team were very knowledgeable about the local area and able to advise on suitable places to visit I use premier inn frequently and the service from a mid range hotel puts larger chains to shame most often A great place to stay
• clairelF1013MZ (10/5): Staff went above and beyond - Claire and the team went above and beyond to make our stay special. Had an awful start after arriving late Victoria was lovely checking us in and telling us to leave our bags and run next door to get a drink, only to be told he had shut the bar (10 minutes earlier than advertised) Victoria was fantastic and tried to find a drink for some of our party. Will was brilliant on Thursday and going above and beyond for the 81 year old in our party and then on checkout offering to assist with loading the car/taking bags outside. Finally Claire was amazing throughout our stay. Always time to chat about our day and the surprises we had for the 60th birthday we had during our stay, even arranging a card and beers for the room. After our disappointment in the pub next door on our arrival night they did redeem themselves with a couple of friendly staff. Thanks again to Claire, Will and Victoria. From an ex hotel reception manager you don’t have it easy and you are an asset to Premier Inn
• F4918YWalis (10/5): Best beds! - Drove down from Scotland to visit family in the area, hotel is a good location to their house. Rooms & beds are always clean & comfortable. Friendly staff! I have premier inn pillows & duvet at home, they are so comfy and feels like I'm in my own bed!
• davidpX4176LC (10/5): Perfect - Fabulous stay in wigan. Nothing was too much trouble for the staff here. Very friendly welcome and even though yiu automatically don't get a service ( which is explained) when I did request it was done very promptly. Rooms are clean and tidy and like the fact you can open a window. Brewers fayre was a nice little restaurant for my evening meal
• johnrX4255JL (6/5): Hotel is fine, avoid the restaurant! - Whilst the premier inn itself was fine, clean and tidy and the staff were friendly and helpful this hotel is let down by the Brewers Fayre restaurant next door. The food in the evening was ok but the service was poor, the toilets were a horror story and the place has the atmosphere of a bus depot. As for breakfast I would recommend you give it a miss, the “hot” food was all literally stone cold served on cold plates and the bread was stale. Only one coffee machine meant long queues to get a drink. Well below the usual standard of a Premier inn breakfast and not Premier at all!
• H3100NQpaula (10/5): Amazing staff and hotel. - Fantastic hotel, service amazing, rooms are 10 out of 10, cleanliness is excellent. Just to name a few staff.. Will, Claire, Tracey, josh, Victoria, thank you to the staff for looking after me and for the excellent service. All of you go above and beyond and go the extra mile to ensure my stay is smooth. Thank you.
• 491AndrewB491 (10/5): What a star on the front desk - Comfortable stay. Very clean with a lovely bed. The highlight of the stay was Victoria the lady on the front desk. She greeted us with a genuine warm welcome, was exceedingly helpful and her face beamed for all to see. She is an asset to Premier Inns and was such a pleasant change from miserable disinterested staff one frequently encounters.
• B9174MGcatherined (10/5): Excellent. - The staff really made this experience! friendly, attentive, happy and knowledgeable. The hotel was immaculately clean. Although every room was full, it was quiet. Excellent sleep! Good food and friendly service at Brewers Fare, right next door.

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