Premier Inn Hitchin Town Centre

Location: Portmill Lane,Hitchin,Hertfordshire, Hitchin, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• SCcornwall (10/5): Brilliant facility walking distance of town - Friendly reception, rooms were ready and what we had requested(adjoining rooms on ground floor close to reception, one assisted for my mother who has limited mobility) help offered with our bags, information given on meal deals and help booking this as couldn’t do online. The rooms were clean and warm, beds as usual very comfortable. Eating in was ideal on first night after a long journey. Breakfast plentiful and very good. Staff were all pleasant and helpful.
• christopherwk (2/5): A pleasant stay, only to be told off at breakfast, at the end. - Usual Premier Inn refinements, big comfortable bed, clean, plenty of space to move around, a good number of plug sockets, although there weren't any by the bed. Good location and easy to find by the main road, with a large and secure car park with plenty of space. £3/night parking was good value, considering the location and lack of free street parking nearby. However, the experience went downhill at the very end, when I had breakfast in the adjoining pub. The breakfast itself was fine - had the full English, freshly cooked to order and hot etc. I was told off, for putting a pain au chocolat in the toaster. Furthermore it wasn't just a small, quiet word, it was a condescending telling off, like I was naughty schoolchild in the middle of an almost packed dining area. Apparently I wasn't allowed to put a pain au chocolat in the toaster, as it was considered a fire risk (no, the pub didn't burn down that morning). There was no notice telling me, you can't put pain au chocolats in the toaster, only croissants weren't allowed (of which there were several notices saying so). One of the reasons saying why croissants weren't allowed, is because they couldn't fit. However, the pain au chocolats were not as tall as the croissants, and fitted fine, so I thought there wouldn't be a problem toasting it (and there wasn't any notices saying I couldn't). The lady in question who scolded me, said they had similar ingredients, and the butter which is contained in them would burn. Which is true, though that wasn't the reason displayed on the notices why croissants weren't allowed to be toasted, as well as the fact that a pain au chocolat isn't a croissant, nor is it a type of croissant. Now, the sign should specifically say "No croissants and pain au chocolats are allowed to be toasted", then it would be crystal clear. Or say, which items can be toasted. I doubt management would see this or act upon this (i.e. amend the signs), or discuss this issue with the lady in question, but just be warned about what you can or can't be toasted, despite what the sign is saying, and expect to be mind readers. I have yet to receive the usual follow up survey e-mail usually sent out after hotel stays, but when and if I do, I will of course be mentioning this grievance, which put an upsetting end to, what was otherwise a pleasant stay.
• StephenB4849 (10/5): Comfortable, hospitable & accessible shower room - 4 of us visiting friends in New Forest selected this Premier Inn staying for 2 nights . We booked one room for 2 elderly ladies on Ground Floor with walk in shower/wet room,. They separated the double bed into 2 singles. This was so they did not disturb one another when getting up during the night. One lady is 90 the other lin her 80’s The arrangement absolutely suited their needs. We were also allocated a room on the Ground Floor to be near to them , a double which also had a single couch bed in the room. We were made very welcome on arrival by the receptionists. Blue Badge parking adjacent to the entrance was most convenient ( but costing £3/night) The accommodation is functional and clean ideal for our purposes , and the beds superbly comfortable as always. Breakfast was served in an adjacent building. Help yourself to toast and coffee/tea etc. but the cooked breakfast was served to the table. So much better than having to collect from a servery. In addition a section of this building was open as a bar throughout the day with comfortable areas to sit and relax in with a coffee to chat, relax and watch large screen TV. This was Ideal as it was raining and gave us time to relax in comfort ( rather than in our room) before setting out later to visit our friends in the early afternoon . Meal deal was good value for Breakfast and Supper at £26.99. Although there is a superb and highly recommended Fish & Chip shop just a few hundred yards along on the opposite side of the road. Breakfast staff were friendly, very helpful, gave excellent service and very accommodating . Interestingly the TV in the rooms had their volumes limited, so they did not disturb the adjacent room. The Air Con/Heating worked surprisingly well. Suggest this is also a great choice for families with children wanting to visit the seaside in the Summer. Would definitely come again when visiting the area.
• cally1284 (10/5): Couple of stays down at Christchurch. - Excellent hotel. Great location. We stay there when we have a show to see in Southampton. We love the walk down to the cliff tops. Great base for New Forest, Southampton and Bournemouth. Breakfast brilliant nad staff very friendly.
• 885dexterc (10/5): Clean hotel with great staff. - Stayed here on and off for about 3 years. Brilliant hotel. Location is perfect right in hitchin town centre. Rooms are always clean and comfy. Best of all the staff are amazing. Always smiling and helpful and special shout out to Claire who is always happy to help and a bundle of laughs- she's a real asset to the hotel. Always there to brighten up the day!
• 754charmainc (10/5): Very Clean quite hotel - Last minute stay due to a stressful week, lovely hotel clean room very quite on the third level . Reception lady was very friendly and did a quick check in, on staying in needed some cutlery and sauce and they staff was very helpful
• K2037TQhenryc (2/5): Nice hotel but 1 rude worker - Generally when I go to this hotel I have a very nice experience, most of the people that work there are all happy and welcoming. There was one lady which had a very bad attitude when I went for dinner. Dinner was served until 10pm as seen when you walk in there. It was 8:30 and I have gone to ask for a table. When I asked she had a very bad attitude as she ‘had cleaned the whole kitchen out’ and said at first that she wouldn’t serve me. She then said maybe she could get me a pasta or something. I thought this was very rude and I was appalled the way she spoke to me as if I had come down at 10pm closing time when it was 8:30. She was probably having a bad day however shouldn’t be speaking to a customer like that. Nothing against the hotel would recommend, just a bad experience with a worker
• Børje (6/5): - Sentralt beliggende hotell i Hitchin. God seng. Ok frokost. Skittent gulv på badet.
• elenacZ406DP (10/5): Amazing customer service - I always go there when visiting Hitchin. Rooms are clean and nice and the bed is amazing. Also the customer service is superb. Really attentive and helpful
• 182johnathons (10/5): Clean & Warm Stay - I’ve slept in cold keeps and wind-blown tents, but never somewhere so clean and warm. The service was honourable, swift, kind, and without fault. I know nothing… except that I’d stay here again. Many thanks!
• Traveller9909 (4/5): Poor - Have stayed with Premier Inn many times but wouldn’t stay here again. Greeted with indifference. Room small (only just room to lay 2 suitcases flat) and dark. One window catch broken so couldn’t open. Fittings in bathroom rusting. Whole place looks shabby inside and out. You have to pay extra to park. Went to eat in adjoining pub but (luckily) fully booked. As we sat in the reception area we could see how run down it was. Cloth seat covers really badly stained. Determined at that point not to breakfast there. One member of staff (Ashley) was friendly and chatty.
• gards39 (2/5): Hotel is not secure. Rooms opened and left open - Room was opened whilst out and left wide open. My son went out and shut the door, when he returned a couple of hours later the door was wide open propped by a chair from the room. Reported to the hotel who were supposed to ring us today but they did not do so. They have CCTV cameras as I asked them however they have clearly just fobbed us off. We stay at least 3 times a year but would never stay again. This hotel is a security risk and people should be wary of staying here. This has been reported to Premier Inn head office vendor Ben to investigate.
• PaulMatters (8/5): Typical Premier hotel, good location - A nice hotel in the Premier hotel chain and well located in the middle of Hitchin with plenty of public car parking opposite. Pretty much standard Premier rooms, small and clean; good for a comfortable night's sleep. Meals are somewhat basic, though there are plenty of options nearby.
• natasharS8207PQ (10/5): Exactly what we paid for it’s lovely - Exactly what I expect from this company, nice staff waiting for guests to arrive and ask about your journey, room was clean fresh and a good size. When you know what to expect and it ticks all the boxes you have no complaints just praise
• jostewartsmith (10/5): A warm welcome, and a Lovely catch up - After finishing my shopping, I met my friend at the Premier Inn for breakfast. I wasn’t staying overnight, just stopping by for a catch up, and I’m so glad we did. The team were warm and welcoming, especially with the kids who ate for free and left happily full. The food was fresh, the service kind, and the atmosphere relaxed perfect for a chat over coffee. After a rocky start to the day, ending it there was a lovely reminder of how good simple things can be, good food, good company, and kind people. I’ll definitely be back next time we’re in Hitchin.
• N5762GHterryb (10/5): Outstanding accommodation.. - The best hotel I've stayed in,in a long time.All the staff were kind and courteous, helped by a first class accommodation. I mention a few of the kind staff,Abbey,Nat,Isaacs,Claire plus all those whose names I forget.Meals,again first rate,both breakfast and evening meal.Onto the room.A extremely comfortable bed,excellent in-room facilities too.All in all,a 100% worth while experience. Terry Beechener.
• robgL7771IY (10/5): Extremely welcoming with a smile. :-) - Arrived late in the evening after a 7 hour drive. James came to the door to let me in and was an absolute pleasure to deal with. Helpful, polite and welcoming. Just what is needed after 7 hours stuck in a car and away from home. Thank you for the hospitality.
• LouLou56 (10/5): Really great place to stay - staff on reception 24/7 - I love staying here. I visit every 3 months when I see an old friend who lives locally. The staff are really fabulous and make you feel welcome and valued. A special nod to Aiden and lovely Debbie. It makes such a change to get a great welcome every time I visit. Only one downer is that they have started charging for parking. You would think that residents would have their parking covered! Only £3 per night but I was disappointed.
• elainenH6040JA (6/5): Good location for requirements - Have stayed in a few premier inns and this was a little tired decor wise . Booked a double room, which only gave I towel, 1 tea bag for 2 people? Had to go to reception and request more , where upon met another guest doing the same . Beside light didnt work and usb plug socket was dislodged from wall. If you have any neck issues take your own pillow ! I guess these are minor issues overall , but price was reasonable.
• K8731SAao (10/5): Loved every minute! - This time was better than the last! breakfast was great, staff were outstanding, big shout out to Nat and Abbie for the wonderful service at breakfast, Caroline for the best breakfast i’ve ever eaten. Megan who checked me in the evening before was so helpful. Overall the team at this hotel is out of this world, I’ve never been anywhere with staff that care as much as this hotel. Room 208 was great and very clean also bonus that it looked out to the church. Thank you Hitchin Premier Inn. See you again soon!
• JonnyG47 (8/5): Comfortable room in good location - Does what Premier Inns do well - comfortable room, helpful staff. Decor is possibly a little tired, but that is hardly an issue. it provided all we needed at a reasonable price
• micheals411 (10/5): Great service - We had a very pleasant stay. The service was very good, and Ryan and Aiden were especially kind and helpful throughout. Nothing was too much trouble for them. It made our visit very comfortable.
• O6042QRmatthews (10/5): Good - Room was clean and tidy. food next door was good. Actually enjoyed my stay at a premier Inn for once. Staff were friendly as well. Well done premier inn Christchurch
• PeteH1965 (4/5): Very Disappointing Visit - Room Really too Warm - Arrived late afternoon, checked in without issue. We had booked evening meal / breakfast so asked if we needed to book a table, we were told the hotel was not busy, no need to book. Very true, when we ate, we were the only ones in the restaurant part. Meal was uneventful, server was also manning reception desk as well as taking food orders, preparing and serving the meals. When we got to the room we noticed how unbearably warm it was, without opening windows. The AC control was showing a fault, pushed some buttons to reset, it came back on and went straight into fault again and shut off, the screen showed the room at 26.5 degrees, way too warm. There was an electric fan placed in the room as well, when plugged in it made allot of noise, but moved very little air, useless, and just barely moved some warm air around. We also noticed some house keeping issues whilst unpacking. There was no remote control for the TV, there were two half drunk bottles of water on the windowsill, there was a used towel hanging behind the bathroom door, there was an aerosol cap by the door into the room, the bin had a split bag with rubbish already in it. It did not appear much attention had been paid to cleaning the space. We reported the AC issue downstairs to the reception staff / waitress in the restaurant, noted the remote missing and fan useless. She said she would check the status of the AC, and get another fan put in the room whilst we ate dinner. She also brought a remote to the table for the TV. When we finished out meal, we took a short walk outside and came back to the hotel. The room was as warm as ever, the fan was exactly the same as when we arrived. We settled down to watch TV, using the new remote, and spent a very uncomfortable night in 27-28 degree heat without any air movement. Not at all impressed, have written to customer relations at Premier Inn, we reported the issues as they happened, apart from the remote, nothing was done about the room/AC. If the hotel was as empty as we were told, surely we could have been moved to a room where the AC was functioning.
• Sljamesuk (4/5): Room smelt like a greasy spoon cafe - Disappointing stay! I was looking forward to my first stay in a premier inn hotel but the whole experience was underwhelming and it’s only redeeming feature was the staff who remained pleasant and helpful despite the pressures they were being put under. Automatic check in was broken, no reception staff immediately available, keys not working, broken coffee machines, ripped curtains in our room, dirty towels… but the worst part was how disgusting our room smelt. It smelt like a greasy spoon cafe and it didn’t get any better the whole time we were there. It literally felt like the kitchens extractors were directed straight into our rooms. The parking was also a terrible experience but that we cannot blame on the hotel. Just make sure you understand where you can park as it is extremely confusing.
• kirsty123029 (6/5): It was ok for a cheap stay - We stayed for two nights visiting Peppa Pig World. It is a dated hotel, but it was clean. The restaurant needed more staff at breakfast. The two women in there worked really hard but they couldn’t do everything. This could make people late for their plans with having to wait for breakfast, so just consider that when booking. I think if you get in earlier you will be fine. But yes overall it was fine. First day the breakfast was stale but the second day it seemed much fresher.
• CaroleJane58 (8/5): Standard Premier Inn - We stayed at this hotel for two nights. No complaints really, a fairly standard Premier Inn. Most things were fine and the staff were polite and courteous. I just felt the hotel could do with a bit of a freshening up. It looked a bit tired in places. Reasonably clean though. I missed having the option of a Premier Plus room, as having a fridge in the room is so useful!
• K4606AZameliab (6/5): Not worth the price - This hotel is incredibly expensive for what you get, if you are staying to be close to London then I would recommend just staying in London instead as you are pretty much paying the same prices. I did not think this hotel had been standing very long but the rooms were incredibly dated and poor quality. Very little air circulation, no opening windows, our shower curtain was dirty, screws loose and the whole socket came out when I unplugged my phone. The hotel is quiet, we were first floor but heard nothing the entire stay, staff were also nice, but we struggled to find anyone when checking in, and it took a while before someone came to us, even when ringing the bell. The biggest issue was parking, I ended up having to continually swap between car parks as the one directly outside has a maximum of four hours with no return within 2. The longer stay is further away and made me a bit anxious being so out of sight from my car. Permits would be a good idea, I ended up paying an extra £30 on parking over three days.
• MickN673260 (2/5): Not a disable people friendly hotel - We have stay in many premier inns over time this one has got to be one of the worst we have stay and wont ever be returning. We believe because we question the main receptionist on having to pay for disable parking he didn't like our comments and so we believe he puts us in the worst room in the hotel Room 101. Right next to the lift. This is very poor service premier inn sure sign that its going down hill.
• elainepN9759EV (10/5): Recommend for Hitchin and surrounding areas - Had a great stay here. The room was lovely and clean and the staff were friendly and helpful, especially Keelan and Claire. Super breakfast and a good central location. Would definitely stay again.
• KCT1969 (10/5): Friendly Staff, great place to stay. - Always enjoy our stay at the Highcliffe Premier Inn. The staff are always friendly, helpful and courteous. We always sleep really well, so feel refreshed ready for each new day. There is so much to do in the area, this was our 10th year visiting! We will be back again.
• mollatt21 (2/5): Disappointed dirty room - I’ve stayed at your property several times before boarding the ferry to the Isle of Wight and have generally had a positive experience. However, on this occasion, the condition of the room was disappointing. My son’s pillow was visibly soiled with what appeared to be mud or some other form of dirt, and there were hairs on the bed linen. Additionally, the bathroom did not meet the expected standards of cleanliness. I hope this feedback helps improve the consistency of room preparation, as I’ve come to expect better from previous visits.
• AliClareBevan (10/5): Great Stay! - Wow.- what a fantastic hotel! We booked one night here, as we were attending a wedding nearby the following day. We had a great stay, and it was definitely the best Premier Inn we have stayed in. We were given a warm welcome and our room was clean, modern and bright. It was also spotlessly clean and the bed linen and towels were very fresh. We all slept well and our room was very quiet despite overlooking the front of the hotel. Breakfast was great and the staff were very friendly. Such good value for money. Would definitely recommend.
• christinasE3780VU (8/5): Basic for a premier inn - Stayed here for mine and my husband's first anniversary, stayed in premier inns before so was expecting the same standard. The room was ok, just needs to be updated or freshened up as the ceiling had a big crack the paint was flaking and mould in the bathroom above the shower.
• helenbN5139GD (10/5): Family Weekend Visit to Hitchin for a Silver Wedding Anniversary Celebration. - Very friendly staff who accommodated our needs very well. A particular shout out to Claire and our host for breakfast on Sunday morning who was extremely patient and assisted with troubleshooting the toaster. My daughter loved the fan in her room. Thank you!
• barbarasA9530OO (8/5): Bedroom too hot, breakfast not hot enough - Bedroom was too hot even with the air conditioning at coolest level. Had breakfast one morning and hot buffet items were merely lukewarm. Staff were very friendly and helpful.
• grayo281 (10/5): Good location for beaches and new forest - The bed and pillows are very good, (ordered some pillows today) would be nice to have an area to charge up mobility scooters and wheel chairs, not always possible to get buggy in room.
• LeicesterFoxesFC (10/5): Good as ever - As usual with all premier inns you know what you are going to get and this one didn’t disappoint. Nice and local in the centre of the town next to a good pub for drinks and food. The air conditioning was excellent as well as the power shower. Can’t fault it fully recommend
• ssT1257IW (10/5): Great find - Stayed for one night to attend a family celebration nearby. We found that the Premier Inn met all our needs and was located near a great beach so we had a lovely swim before going home. We would definitely go back. Breakfast was also very tasty
• 966beverleyf (8/5): Nice few days - Pluses : very comfortable bed, clean room, generally quiet, excellent breakfast at the Globe with good and friendly service. Negatives: room very dark even with all the lights on Extractor fan didn't work well so the bathroom was very steamed up and towels didn't dry.
• alisT140GT (8/5): A lovely friendly place to stay.... - From the moment we arrived the staff were friendly and amenable. The room was clean and perfectly adequate for our short stay. Also the hotel is in a prime position to walk onto the Highcliffe High Street. The only drawback was not being able to access fresh air during the night. The air-con was very drying.

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