Premier Inn Chelmsford City Centre

Location: Victoria Avenue,Chelmsford,Essex, Chelmsford, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• C3624XFbarryw (10/5): Great staff - Had some amazing times at this hotel. The ever so helpful sarah K and Terri are the best. Always happy and getting work sorted. Any issues were resolved straight away.
• CleethorpesSpirite (10/5): Staff were top class and so helpful - All staff went out of their way to provide a good service. Very helpful and obliging and could not have been more pleasant. A nice comfortable room which was warm when the heating was put on. Ideally situated in the town centre, breakfast was excellent and the meal deal was well priced. Sirloin steak could have been improved but that wad the only downside.
• s-bucco58 (10/5): Great customer service, good value for money - Great central location, lovely chilled atmosphere. The rooms were spacious and clean, bed was very comfortable. We ate there in the evening and at breakfast time. Delicious food, great choice. The staff were wonderful, fabulous customer service from reception, bar and restaurant. Overall great value for money. Would definitely go back
• 96lisap (10/5): Great experience - Had an excellent night. Giulio is an absolute hero, goes above and beyond. We need more Giulios in the world and please give the man a raise. Mo was also on and looked after us very well. Thank you
• Sophiia89 (10/5): Best staff - Giulio is such a hero, he's an amazing gentleman who goes above and beyond, he really is. We need more Giulios in the world x
• Robert (6/5): - The room was pleasant. My main comment is that limited parking was listed. The only parking was for blue card/hadicap. There was a parking garage about 6 minute walk away. It worked out okay.
• carrionc2021 (10/5): Premier Inn Chelmsford - Staff are welcoming and extremely friendly. Karis in particular was really helpful and went out of her way to provide an excellent service. Highly recommended.
• robcollman (10/5): Very nice stay - Had a very nice stay at Chelmsford City Centre last weekend. Giulio, Joanna and Richard really went the extra mile to make sure our stay was perfect :) We really enjoyed the bar/restaurant area (The Social) it made a real difference to the feel of the bar area, not to mention the 2-4-1 cocktails that are definitely recommended!! Hopefully the Social will get rolled out nationwide!
• lorrainedG9810AY (2/5): Awful place - Stayed in room 201 awful experience bathroom full of damp grey patches on ceiling main bedroom carpet mites stains in the loo from last occupant the room should not of been let out and charged unfinished decorating on bathroom wall would never stay there again
• C9582XTmarian (10/5): Fantastic experience - Fantastic, good food, clean, very well located to explore the town. Parking recommendations very helpful, around £8 for 24 hours.
• carlbO4041DA (10/5): Excellent - Very clean, convenient and friendly stay, the staff were very accommodating and helpful, Giulio and nemasha were fantastic hosts and I would definitely stay here again!
• michaeltB5913RF (10/5): A Night's Stay for Birthday Celebrations - I've had the pleasure of staying here multiple times. It is generally the most comfortable and well-located budget hotel in Chelmsford. The rooms are clean, beds clean and comfy, and the staff, if you see them, are very friendly and helpful. It's especially useful for those travelling by train and bus or going to the theatre as the train and bus stations and Chelmsford Theatre are all less than five minutes away.
• E4009YGnh (2/5): Awful. - Hotel staff were very rude - could not have cared less that I was having issues with my payment card (which was rectified). As a woman travelling alone, I was not asked if I needed any help, if I was ok or if I needed anything. I was audibly saying I couldn’t get any signal and they completely ignored me but when other (male) guests came in to check in they were more than helpful. They were asked an array of questions, whether they wanted anything to eat etc - yet I was ignored. The bed was horrendous, the pillows are absolutely rock solid (the spare ones too) so I didn’t sleep & the carpets felt / looked dirty. There was also an empty toilet roll left on the holder in the bathroom which I had to change. The only positive was how close it was to the train station after I’d been travelling for 4 hours, but the “welcome” quickly ruined that.
• Getty (6/5): - Jam 3 kmr blom ready
• E3500ROgaryh (10/5): Working away from home - Staff are amazing always winning to go extra length to help nikki and chantel are a credit to the company nothing us ever too much to ask and give a warm welcome
• beaniew2017 (10/5): Excellent - Lovely room, amazing and friendly staff, good food. I would definitely stay there again as it isc1 of the best Premier inns that I have stayed in.
• 559hollys (6/5): Disappointing - needs refurb and airing out - Location great - next to station and near town centre. Room 105 was tired - smelled of damp, musty/mouldy smell which was unpleasant and gave the impression of overall lack of cleanliness. Bathroom was tired in need of attention but shower worked ok. Bed comfy. No TV remote and hairdryer did not sound safe!
• romanh349 (10/5): Great service and good cooking - It was a great experience for a first evening in this hotel. Professional service from Joanna was more than we received before in other hotels. Also, dinner was very well cooked by Raymond. We received all on time and well prepared. Thank you 🙏
• grahampassat (10/5): Premier Inn at Chelmsford City - The friendly manager Giulio at Chelmsford City is helpful to us. We have been to different Premier Inn locations across the UK.
• Companion40646247892 (10/5): Bar Experience - Absolutely amazing stay and service. Special mentions go to Giulio and Nemasha for their wonderful evening hospitality. Really kind, professional and helpful.
• DayTrip04726476951 (10/5): Excellent Customer Service - Arrived late, 10.50pm after a 6hour drive from Plymouth, to a warm welcome from the Premiere Team. As luck would have it the 'refreshment' station was still open and a cleansing Guinness was just what the Doctor ordered. A hearty breakfast, good coffee and a pain au chocolat set me up for the day. Next I needed help with and iron and ironing blard, which were delivered to my room, while I finished my coffee! And then the cherry on the top of the cake, Sarah K printed off my document that needed signing. All the boxes ticked!!!!!!! Thank you Premiere Team and Sarah K 11/10, see you again soon.
• rosinae224 (10/5): Amazing all round - Had an amazing experience - specifically Chantel, Liz and Richard were very lovely 🙂 very chatty and friendly staff, amazing food and drinks, nice clean rooms and overall brilliant service. In a very convenient location right by train station!
• 247sallyw (4/5): Wrap up warm bring your water bottle - Hotel disappointing, it was freezing fan heated system, there is a thermostat in bedroom but this is overridden by reception. Good luck if you are staying when the snow comes, bring your slippers and a cardigan. No heating in the bathroom- none at all no heated towel rail, it is 2025. Had to ask for second time at 10.20pm to turn the heating up must have been 20 degrees they told me it was 22 I said it’s not my house is set at 22, and that’s warm. Restaurant husband went and had to wear his coat it was so cold, food- cold mushy pea as my dinner was on the side for a while as they were still making my husband’s.
• M3579EUgregp (10/5): Great service and food - Great experience, quick and friendly service from Liv both nights I was here, very professional and helpful. Food was perfect on each occasion and served just at the right speed so I wasn’t rushed or waiting. Also helped by Dec on second night. Definitely recommend!
• U5958XQmaxb (10/5): lovely overnight stay after visiting my son - easy stay no problems - lovely clean room - nice shower - no bath tv worked - a great nights sleep- Chesterfield is a great town with some traditional shops as well as the usual big shops on the trading estates
• 44DawnBe (10/5): 60th girls night out - We was greeted lovely by Kerry at reception and was able to check in early. Kerry saw my birthday balloon and offered me a bottle of Prosecco . Everything about our 1 night stay was fabulous
• 258evalynw (10/5): Perfection - Me and my Fiancée have been coming to Chelmsford City Centre Premier Inn for years. We can honestly say every visit has been delightful and memorable. The rooms are always spotless and you can never beat the comfort and beauty of a good nights sleep from the bed and the sound proof windows. This current trip we came. We’ve came familiar with the staff. Over the years we’ve always recognised the staff that work here, and they always seem to remember my fiancée and myself. One evening (Friday evening) we had the pleasure of the staff member Nikki who we’ve met numerous times during the Morning shifts where it’s breakfast. On Friday she was working the evening. Me and my Fiancée have always been found of Nikki and her characteristic and her overall presence. Service with a smile, very attentive and reassuring to my fiancée and myself. On this fine Friday evening we got the consent to have a picture with Nikki as myself stated to her that my stay doesn’t feel the same unless we get to see her. The Premier Inn Team at Chelmsford City Centre are a strong bunch and you should be proud of the staffing you have. Especially Nikki who again just makes my stay 100x better! We hope to see you all again soon on our next stay! - Evie
• 514sanderton (6/5): Good room - very poor breakfast. - The location is good for the M62 and the rooms are clean and comfortable. Sadly the large Xscape car park is used late into the night by people racing cars and motorbikes (I assume) and this keeps you awake. On this occasion the breakfast was awful mostly let down by the appalling taste of the bacon (which I can only assume was cheap poor quality bacon bought on a budget) the orange juice also tasted nasty. Bread needed to be put through the toaster twice but was then burnt. The fried eggs were overcooked on the bottom but undercooked on the top. I don't like a buffet style cooked breakfast anyway but this was the worst one I've ever had. Sausages were OK.
• 0510tammy (10/5): 5 star experience - Amazing stay, management team friendly and really approchable couldnt do enough for me. Sat and had a lovely meal in the restaurant and had a freindly natter at the bar too. Rooms were immaculate i would deffo recommend staying here. Ill be back new years!
• colins64 (10/5): Best Premier Inn we've stayed at. - Stayed here as a base to celebrate my wife's 86th birthday with a trip to the west end. We were made very welcome, and Chantelle that checked us in was a delight. My wife was made to feel very special, with complimentary lunch and a glass of wine and the rest of the team were polite and very caring. We had a lovely stay and would thoroughly recommend Chelmsford City centre Premier Inn. Thank you all for making my wife's birthday a lovely day.
• PeterH8752 (10/5): So helpful and friendly - Brilliant helpful staff over and beyond looked after me and my daughter. Home from home. We were sorry to miss you guys on early check out
• aqilhafiza (10/5): Excellent service - Check in process is fast. The reception is very polite and helpful. The room is clean. The room setup suitable for 4 of us. The toilet in the room is clean, everything is good expect the tv remote is not working properly but still can be use to change channel. We also having dinner at hotel restaurant. The food is very good. However we not being told earlier that some ingredients already finished (in this case prawn). We also having breakfast at the cafe. When we ask vegan sausage, they serve is fast. Overall I satisfied with the stay at Premier Inn Castleford.
• Trip15839944676 (10/5): Great Location - Great location, right next to the train station. Staff were absolutely wonderful. I very much enjoyed my stay there and would definitely go back.
• ljkad (8/5): Great stay - Great location next to Glasshoughton station and opposite Xscape, where there are plenty of restaurants, shops, and things for kids to do. Rooms were spacious. Slept really well despite being on a busy road (my room was facing the railway line). Rooms looked like they had been done up fairly recently. It was clean. Didn’t have breakfast so can’t comment on that.
• CharlotteEmily03 (6/5): Ok for sleep but not worth the money - Booked for our friends 30th to go back to after an event, however this was also a special trip as it was our first night away since having children for the first time in 4 years. We had a great sleep and the beds were so comfy! I want one of the materess at home. Arrival was a little on the downside as we were not greeted with a friendly helpful face but instead a screen to self check in. This didnt work and we still had to go to the bar to check in on the end anyway. Room was satisfactory, but for £150 we could have booked something far more luxurious. Bathroom had lots of limescale and the toilet had skids which was not pleasant to arrive to. No water or water glasses in the room and lighting was awful, some of our bulbs didn't work. So getting ready for a night out was difficult. As a couple we were only supplied with one towel too and no number to contact “reception” to get another. Good nights sleep, but very disappointed with the service & cleanliness.
• robtZ6329HJ (8/5): No complaints - A typical Premier Inn Experience, check in is self service on the first floor. Good sized clean room and good at the 'The Social' was of good quality, appreciated the choice of bath or shower. Staff all very kind and polite and want to make your stay a good one.
• Dr_Waugh (8/5): Good value - A one night stay with work. Close to the train station and with a large carpark nearby this was a good overnight base before setting off early the next day. The room was quiet but very warm. The normal Premier inn services were available. The buffet breakfast was nice too, but only one coffee machine caused a bottle neck. Totally fine for work or family’s seeking a budget option.
• deltaoneLondon (10/5): Hospitality at its best - We have stayed at many Premier Inns around the country, but Chesterfield Town centre is by far the best! The welcome from Kerry at check-in was great, a proper engaging conversation regarding the area, where best to eat etc. Our room was spotless, and very comfortable. Shower over bath with great water pressure. The restaurant and bar area are clean and modern. We had a great breakfast on both days, so much choice. The team are so friendly and kept the breakfast topped up and the tables clean. The location is perfect town centre with a safe 24hr multi-story car park over the road. It was my birthday during our stay, and I can’t believe I was presented with a bottle of fizz and then to top it off a birthday card and a box of chocolates were left in our room from the cleaning team….thank you so much Kerry and all the team for making my day special. This is an excellent run Premier Inn and would highly recommend to anyone looking to stay in Chesterfield. It was so refreshing to be around a happy team who obviously enjoy working in hospitality…thanks again all.
• alexfA8243UH (10/5): Great experience! - I stayed at the hotel for a week and had a great experience. The room was clean and comfortable and Terri in the restaurant area was absolutely brilliant and very helpful. We were in a large group and she accommodated us brilliantly and made each meal a pleasure. Highly recommend!
• 318joei (10/5): Staying over for apprenticeship - Food was brilliant and Terri made the experience even better. She’s a great laugh and looked after all us lads for the whole week
• 839andyn (10/5): Fantastic stay with great service - We stayed for a week and found the hotel to be very clean, with a comfortable bed. We dined in the hotel’s restaurant every evening, and a special mention must go to Terri, who was fantastic. We were quite a large group, yet Terri made us all feel welcome while remaining professional and well organised. We would definitely stay here again.
• katrinabegley84 (10/5): Excellent Premier Inn Chesterfield town centre - The location is perfect town centre and near m1 and trsin station The rooms are spotless spacious and beds very comfortable . All our meals were very tasty and good portion size . We were made to feel very welcome by all the staff nothing was too much trouble all looked very smart and anything we needed they were very obliging. An excellent run premier Inn would highly recommend to anyone to stay they will not be disappointed.
• janicemV6413XP (10/5): Excellent experience - Had a great stay the staff were so friendly and helpful, would recommend it to everyone .The location is ideal for meeting up with friends.The cleanliness was spot on in the rooms the noise level what noise.
• O20NDpeterb (10/5): Really pleasant - Rooms lovely and clean, bed extremely comfortable I usually struggle with bed but I as pleasantly surprised, on the second night while dining at tea, staff was busy due to being short staff the lady who was running the restaurant on her own Terri was brilliant keep up with all orders, seating people and serving while settling bills up, all way maintaining a professional presence and a smile on her face.
• S5954NNlynnw (10/5): A great place to stop over - We have never used a Premier Inn and had to book a place to stay as we were going to a funeral in Pontefract the next day. We found the room to be spotless and although the view was overlooking the railway line, we didnt notice trains passing by. The food was varied and the meal deal, including a drink, exceptionally good value. The breakfast was lovely as well, plenty of choice for even the pickiest eater like my other half. He doesn't normally eat breakfast: he is an evening eater, although he over-indulged the night before breakfast, so just had juice and tea. I could eat breakfast for England, I like it so much. We found all the staff exceptionally friendly and helpful, treating every single person there with the respect they deserved. If we ever have reason to be in the area again, we will certainly think about coming here.
• 745lindseyc (6/5): Don’t have breakfast - Overnight stay was ok, of waking in the morning the shower didn’t work effectively, then the hairdryer stop working after 30sec. Breakfast don’t bother booking it’s very expensive for a very cold full breakfast. Left all of it
• Sunshine31998168847 (8/5): Family time - Can't fault the hotel or location clean warm and friendly. Had a lovely time in xescape and the shopping village will definitely be going again
• lstewart1989 (8/5): Brilliant location - We stayed at Premier Inn Castleford and had a really lovely experience overall. The hotel was clean, comfortable, and great value for money. Our room was spacious and the bed was super comfy, making for a relaxing stay once we warmed up — it was absolutely freezing when we first arrived because the window had been left open by previous occupants. The staff were friendly and welcoming, and check-in was quick and easy. There were a few small issues — the kettle had some limescale, the bath plug was broken, and breakfast had run out of croissants when we arrived. Reception staff couldn't have been any nicer. The location is great, close to shops, restaurants, and local attractions. Overall, a pleasant and family-friendly stay with excellent service and good value for money. We’d definitely stay again!
• 291rmc (10/5): Great place to stay and the restaurant is very good - Great place to stay, have stayed over many weeks for business. Shout out to Terri who goes above and beyond to get you a table for dinner each evening and is always a friendly face to all customers, she makes all feel welcome. The main reason for 5 stars. 🌟
• louisedQ6557MI (2/5): Disappointed with the cleanliness and hotel standards. - Room offered smelt very strong of stale smoke, window left open to try and get rid of offensive smell. The Alternative Room offered upon request had a drain problem which gave off a sewage smell. Not a pleasant experience at all staying at this Premier Inn at the Xscape Castleford, did not expect this drop in services, stayed with Premier Inn for Many Years, this stay to be the most disappointing.
• Hayrae23 (10/5): A lovely stay - We had a lovely visit recently. We stayed over as we were visiting diggerland for my son’s 7th birthday. He has allergies and complex needs and the staff were amazing. They made sure everything was safe for him to eat and he even had his food made fresh to avoid any contact with any allergens. Above and beyond.
• karenwW3685YE (10/5): All our needs met in this centrally located Chesterfield hotel - Comfortable clean hotel conveniently situated in the centre of Chesterfield. There is a good variety of choices for breakfast and the coffee, though from a machine, is excellent. We enjoyed the meals in the in house restaurant and there is a small bar with a very reasonable Happy Hour. We very much appreciated the friendly and helpful staff and will certainly be staying here when visiting Chesterfield in the future
• Sleep76 (2/5): Lovely room, but no room in restaurant - Lovely room, but turned up at restaurant at 7pm for dinner and was told I needed a reservation. I wasnt told this when I checked in, just that it opened at 5.30pm. The ‘Restaurant closed’ sign was then displayed from 7.15pm. Decided to get a glass of wine whilst I waited for a food delivery instead and was told there were no wine glasses.
• karenjA1657BQ (10/5): The staff were very helpful and friendly, particularly Sarah H. Accommodation / breakfast fine. Very clean rooms. Comfortable be - Friendly and helpful staff especially Sarah H. Comfortable bed, breakfast fine. Great stay, would recommend thank you.
• Steventpr (4/5): Not a great experience. - The room was fine in general. Typical Premier Inn with decent facilities and comfortable beds. The bathroom wasn't as clean as my previous visits though. The first night we stayed we had a terrible sleep as it was very warm and stuffy due to the air conditioning failing. The windows are sealed so there was no way of getting fresh air in the room. The next day that was thankfully remedied and the air conditioning was fine. The next problem was the hot water system failed resulting on cold showers on the second day. I went to reception and eventually convinced the member of staff I was operating the shower correctly! She was very hesitant and kept saying noone else was having any trouble but that really wasn't the point! It was slightly patronising. Overall it wasn't the best experience I've had with Premier Inn considering it wasn't particularly cheap in the first place. I'd expect hot water as a bare minimum without the staff making out if was a hassle to rectify the fault. Rather disappointing overall.
• Q5355UVandyg (10/5): Great Welcoming stay - Staying away is always a bit of a pain but the team at Premier Inn Castleford make it far more bearable. Everyone is friendly and welcoming and we were lucky enough to be looked after by Terri at dinner. She was very friendly and attentive, made some great recommendations and noting was too much trouble. A real standout member of staff, which is difficult as they are all good but Terri managed it.
• paulgX3679ZQ (10/5): All round a very nice place to stay with friendly staff. - Always a warm welcome rooms upto the usual high standard well kept Bar Area basic as you would expect in a town centre hotel the breakfast was as good as any i have had in any premier inn. All round a very nice place to stay with friendly staff.
• Lorne (10/5): - The only thing missing were usb chargers on the sockets. Arriving from Australia having no chargers this would be a great addition.
• Obianuju (8/5): - The location was convenient as it was a walking distance to shops, restaurants and rail station. The hotel itself was okay, nothing fancy
• knightliner (10/5): A very peaceful nights stay - We stayed in this hotel during our tour of the Peak district, it was very quiet and comfortable. They do not have their own parking but you can use the public parking at the end of the road in the centre of the town.
• CrazywithLife (2/5): Unfair room pricing and IT issues - Online price £66, tried to book, but online problems. Called national booking line they said they could only do £77. Went to hotel reception and showed the online issue. They said they can't do anything (computer says no). Told me to try again online using their wifi. Wifi did not work. Went back and they said sorry and now the price is £85. From £66 to £85 in 45 mins. I left found wifi and then booked for £77. Took me an hour to book the room. The irony is I stayed in the same room 2 weeks earlier for £56. They need to empower their staff and use common sense around online / inhouse prices. Good value at £56, rip off at £85.
• GaryM3426 (10/5): A twisted spire where you can see for miles and a good standard of hotel. - A great hotel not ruined by the contractor set. Staff are always friendly and efficient. Hotel ideally situated close to the town centre with good access to the M1 and A1.
• L3144NMjodih (10/5): Top tier services - Top tier service from the duo of Sharon’s hospitality is smashing, go above and beyond for all your hoteling needs, very welcoming and friendly environment.
• E6270WFrachelc (10/5): 10 out 10 one of our best experienced & premier in we stayed at - 10/10 all the stuff & housekeeper are friendly& helpful, cheerful & much more Day team is amazing & night team We had Matt, Klaudia, Josh for the major of our stay in the evening. Food is 10/10 morning & night so many different choice and kids eat free Prices are perfect As a family we where so relax and chill aswell as happy even staff took time out of there shift to speak to my partner little boy too. Cleaning was 10/10 to Definitely cant wait for our next stay which be October time 💯 recommended this premier inn Much love from Rachel & Ashley & Oliver
• edmund (6/5): - Poor Internet

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