Premier Inn Thirsk
Location: Sowerby Gateway,Thirsk,North Yorkshire,North Yorkshire, Thirsk, GB
Star Rating: 8.6 Stars
Property Type: Hotels
About this Property
Discover the tranquility of Thirsk, a charming haven nestled in the stunning North Yorkshire countryside, perfect for your next weekend escape.
Breathtaking Surroundings
Embark on the picturesque White Horse trail and soak in the panoramic views from the majestic Sutton Bank. Each step reveals the enchanting beauty of the countryside, inviting you to reconnect with nature.
Cultural Delights
Climb the medieval West Tower at St. Mary's Church for a taste of history, or visit the home of beloved writer James Herriott to experience the rich 1940s atmosphere that inspired his tales.
Unmatched Comfort
After a day of exploration, unwind at our Thyme restaurant with a delectable dinner followed by a revitalizing night's sleep in your luxurious Hypnos bed.
Your perfect getaway awaits! Book now to immerse yourself in the best of Thirsk.
Important Information
Free on-site parking is available at this hotel. Please validate your registration via the tablet in reception upon arrival. This car park is managed by YourParkingSpace.
Leave the A168 onto B1448 (Topcliffe Road). Continue to follow B1448. Hotel is on the left.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Premier Plus with a view
Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
- Laptop-friendly workspace
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Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Premier Plus double
Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.
- Air conditioning
- Coffee machine
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus
Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- V8159NFamits (10/5): A Memorable Experience - Loved my stay here! Super comfy beds, great shower, and the team at reception were so helpful with directions. Will definitely be back!
- 237janinew (4/5): Great room, everything else let us down - Our room was not ready when we arrived around 3.30pm. There was a queue and we discovered they were short staffed and our rooms were not cleaned. It was suggested we wait in the new restaurant. We had to wait til 5pm for the room to be ready! The coffee, we feel should have been complimentary after this wait. We had less time to get ready for dinner at 6pm, as we were out to an event at 7 30pm. We had to wait nearly 45 mins for four little plates to arrive. Then there were issues with the til.
The staff did their best, but felt there wasn't enough of them overall. Hopefully the teething problems will diffuse with time.
The room was great and we slept well 😃
- 103hazelp (10/5): Great Hotel - The hotel was easy to find straight off the motorway. The receptionist was lovely and the room, even though quite a walk, was lovely. We also had breakfast which was excellent
- Brady02 (8/5): Good stay - Came here with family as we were having a family gathering at a restaurant near by. There was issues with staff sorting rooms out so we didn’t get in our room until 4:00pm or so. But they opened the restaurant so we can have a drink. Our room was ready during our drinks which we managed to check in. Comfy beds as usual. Would go again if in area.
- davej423 (6/5): Never again! - My wife and I have stayed in this Premier several times before and enjoyed it, which is why we booked again. On arrival at the car park it looked just the same except for some obvious building work going on. Signing in was easy and the room was the usual Premier quality. So everything was much as expected so far. We then tried to book dinner to include our son-in-law and grandson which was the only reason we had come to Tewkesbury. We were informed that only residents were allowed to eat in the restaurant!! After much pleading it was agreed that an exception would be made and our get-together could go ahead. However, when we entered the restaurant, the need for the new ruling became obvious; what once had been a lovely, homely pub-style restaurant that could accommodate 300+ customers had become a very plain canteen with 56 covers.
It appears that this is happening at many other Premier Inns. Apparently the reason is to sacrifice eating space to contruct more rooms i.e. attract more customrs but reduce the room to feed them?!
- N19EEY (6/5): Clean, great staff BUT FREEZING COLD - Stayed here before and the staff that your deal with on face-face basis are great , the food from the restaurant is fantastic and always served quickly by the great staff. Breakfast is always fresh and hot, and Jamie is always on hand to help and is a credit to the hotel..
BUT , the premier inn management must think it’s a cost saving idea to have all the rooms set to 17’c and non controllable in the rooms . I was not the only one complaining about this daft procedure… guess it may save them a few quid in the long run doesn’t help us paying guests on what is the coldest days of the year …
- Nicole (10/5): - It was comfortable enough
- kimhS1536IL (10/5): Family friendly hotel - Family friendly hotel, warm welcoming from reception, fab new room. We’ve done a lot of shopping in Lakeside mall nearby
- 146indrec (10/5): Very pleasant stay - Our stay at Premier Inn was truly wonderful. The staff were exceptionally friendly, helpful, and welcoming from the moment we arrived. The room was spotless, cozy, and very comfortable – the bed was perfect after a long day. We’ll definitely be coming back!
- 633debbym (10/5): Great plot stay - Excellent place to stay, lovely warm room, comfortable bed, easy on line check in, drop card check out, cooked breakfast, great value for money, friendly helpful staff.
- 557graemem (6/5): Avoid Ultimate WiFi - WiFi Ultimate doesnt work. Paid for it and even after several new codes just unable to connect. Free WiFi not any better.
- Trishipops (8/5): Lovely tidy hotel and room, just slightly overpriced - Room was immaculate, lovely and quiet. Heard no noise from outside or within the hotel. Location was easy to travel to.
Lovely friendly welcome upon arrival.
Downsides - only one pillow per person and these were exceptionally firm, infact I would say hard.
Felt the room was slightly overpriced as I have stayed in many hotels of the same standard for less, with breakfast included. Premier Inn was charging an extra £17 per person for breakfast.
- wayneh681 (6/5): Restaurant lets the site down - Overall facilities and room were good, for a good nights sleep.
Restaurant and service let the site down, food not great and service slow and not professional.
- O7887OGianh (2/5): Sorry Sir, the restaurant is full! - After 5-6 hours on my drive up to Thirsk, I experienced an exceptionally poor dining service. Made to wait unnecessarily. Felt like my presence was interrupting the staffs time! The place was virtually empty, yet i was told by a young female staff member I couldn't sit to eat until 7.30pm. The restaurant remained 75% empty thereafter, whilst I waited, and even had to ask if I could sit in the restaurant to have a glass of wine whilst I waited. It felt like just those simple things asked were a huge burden to the staff. By the way, they forgot the wine I'd just ordered, so I had to order again. They, in my view - and I truly am NOT a complainer, having owned my own cafe for 5 years and know how things can be when busy - the staff need PROPER training session in service hospitality. CERTAINLY put me off Premier Inn for good, which, as a traveler in my line of work has taken the group off my stay list.
- pullenemmie (4/5): Needs improvement - Closed restaurant and building works going on that we was not informed off till after booking. Hotel is in need of a renovation, broken sockets, marked/scratched walls, rusty bathroom accessories and just dusty dirty corners, windows etc..
- 21blondie (8/5): Friday night away - Clean room a little small compared with other rooms were have stayed in there. No bath which we would of liked, only a shower which was fine.
- DarrenH425 (10/5): As always with a Premier Inn, a great place to stay for business or pleasure. - I booked for three nights, Julie was at reception, she had our (a colleague of mi e, 2 bookings) booking details ready on arrival so we checked in easily and quickly. The room was as expected from a Premier Inn, clean and tidy, a great place to lay my head at night.
- kirstycE7120ZT (8/5): Lovely welcome at Reception - I am a regular at Tewkesbury Premier Inn and I am always welcomed by Julia on reception with a big smile. I am away from home a lot but Julia makes it bearable and if I ever need anything or have forgotten something, she does her very best to help. Thanks for being a friendly face!
- samuelcT3696HP (10/5): Nice staff - Great stay and modern rooms! khurshid really helped me out by printing out abit of paperwork I needed for tomorrows job! 👍
- I7768TVmaxb (4/5): Had to pay for parking & Early check in fee - NOT IMPRESSED - Staff was not pleasant.
Was not aware that parking for not even 48hours will cost me £15.
Early check in fee of £15 is definitely a bit steep.
- H5567VOjohnp (6/5): Computerized systems not working. - Internet advance check in not working.
Tablet check in at reception desk not working.
Reception staff missing.
Therefore you'll need to give extra time to get checked in.
P.s. coffee machine in room not working.
- N7241HGlizc (10/5): Premier Inn Thirsk - We thoroughly enjoyed our stay at Premier Inn Thirsk and we'll be back.
Have stayed there before and always feel at home there.
- markmX8710ZD (8/5): Expensive - Lovely stay and great staff above and beyond, but the only problem i have is the prices ? Disgustin-
2 x small bottles of coke - £3:50 each
Half a larger -
£5:00
That is absouletly disgusting prices and Premier Inn need to charge this. I wont stay here again paying these prices
- 467editas (10/5): Geat stay - Excellent!! Hotel looks stunning after refurbishing. Clean and nice maintenance. Rooms very spacious and spotless. As soon ai enter the reception Receptions Indra welcome me with the great smile explaining all about Meal deal and breakfast. Next morning other lady in the reception tiny was very helpful with the transport company. Amazing service and definitely will be back!
- I5933PUjohnb (10/5): A fantastic and relaxing stay! - Location is good for Tewkesbury and the new Outlet stores.
The atmosphere from the Staff was amazing and right at the top of any Premier Inn we have stayed at.
The rooms and all areas were spotless and we felt good value for money.
The “Plus” rooms will help to make this Hotel even better!
The Manager, staff were an absolute credit to the brand, as was the General Manager.
- traceysU2420OA (6/5): Kitchen staff a disaster - If you're just looking for a base then this hotel does the job.
Customer service from the young lad serving in the restaurant was great. However very under resourced for a busy Thursday evening.
Kitchen staff were unfriendly, inexperienced and looked like they hated working there. Dinner was the worse we have experienced ever. Chips were spilt on the food counter where they had missed plates and dumped back on. The garnish was one brown piece of lettuce and hygiene questionable.
Strongly advise you book a table elsewhere.
- Julie (10/5): - Clean and very comfortable. Staff were friendly and eager to help in any way. The fact that we could purchase a meal package for dinner and breakfast meant we didn’t have to leave the premises to find our meals.
- tonywhitefs101 (8/5): Great stay race days - Very clean and tidy, comfy bed courteous staff, and super breakfast bar. Easy access into the lovely Market Town of thirsk, with its shops, bars, and eateries. Plenty of parking, great short stay hotel. Great for race days.
- justturned25 (6/5): It’s ok - Been improved recently. The Plus rooms do not have a walk in shower (as others do) but a slippery bath. No wire free phone charging. And no still water on this occasion. Been done on the cheap, compared to their other hotels. Staff distant. Parking £7.50. It’s ok however not as expected.
- happyholidaygirl62 (10/5): A very good Premier Inn with friendly and helpful staff - We spent 2 nights at Premier Inn Thirsk in August as a celebration of my 70th birthday. We got a warm welcome at reception when we checked in and we were very pleased with our Premier Plus room. We ate both evenings in the Thyme Restaursnt and enjoyed our meals. The staff were very friendly and hard working, especially the lady chef who prepared all the meals singlehanded and was very efficient.
- STUART19_11 (4/5): Premier Inn Thirsk - Good bedrooms but restaurant poor. Did not expect lack of a bar and substandard evening meals especially when there were no other alternative facilities in the immediate area.
- Philibip (10/5): Great for weekend stopover - Often stay here when visiting my home town. Place has had issues a while back, but the last two times have been good. The latest, this weekend, was great. The newly decorated Reiner plus rooms were lovely. The corridors are looking cleaner and refreshed. Well worth the money they have spent on the refurb.
- 421phillipkerfoot (10/5): Good hotel - Clean rooms helpful staff near Prescott hill climb and the Cotswolds next to the Porsche Citroen and Isuzu dealers not far from Tewkesbury centre and Morrisons
- 502fionab (10/5): Amazing staff - Really quiet hotel.
Staff are incredibly friendly and helpful. I have visited many premier inns and staff are indifferent and uninterested in a lot of them. Not here! Great vibe.
Thanks especially to Casey and to Megan.
You deserve an award by the Company!
- E4977AQmb (6/5): Ok-ish - Stayed in room 1....Noisy bathroom fan when light was on ,no hot water in tap/sink,although bath/shower was hot.
Bed comfy enough
- 688adriank (4/5): Beware parking is NOT hotel run - Stayed here a number of times previously and it was just about adequate. Room was far too hot and the windows are restricted opening so a poor nights sleep. The Premier Inn website The hotels website says "We offer an exclusive guest parking discount of £7.50 per 24 hours. Simply find a space and pay less to park. ". What they don't tell you is that even if you give your registation at checkin they may not add parking to your bill. In my case I got a £60 PCN which was the fault of the hotel but Premier Inn say you have to contest with Horizon Parking or the booking agent. How would they booking agent know to add it to my booking? Very unhelpful. Would not stay at a Premier Inn with parking charges again.
- raisenmuffin (8/5): Decent Premier Inn - Thh hotel is undergoing some renovations which will make this a lovely place to stay. We were fortunate enough to have a newer room with the newer decor that is being implemented. The beds were comfortable and the room was clean. The bathroom was modern and well thought out. We were able to request a room with a bath for our daughter which is always a plus when travelling with children. We had booked a family room and there was plenty of space with the additional bed put up, which is not always the case. There was a fan provided in the room as there is no air conditioning at this hotel. However, the fan did not work, therefore, it was rather warm.
- kevinwI4722JM (2/5): Never again - I do not recommend this hotel having stayed here in July and suffering from food poisoning we stayed on a breakfast and evening meal .
I cannot fault the cleaning of the bedroom/bathroom always spotless.
Whereas the dining room leaves a lot to be desired lack of staff sticky tables not cleaned sufficiently .
Tables stacked high of dirty dishes not cleared away waiting for milk for break fast my poached eggs like bullits not trained how to make poached eggs obviously!!.
No prepared fresh fruit in the bowl just waiting around for replenishment my partner reported my illness to the customer service department who surprisingly found no case to answer food very poor, we have stayed at many Premier inn and this is the worst hotel we have stayed in and we will never stay or recommend this hotel in Thirsk the standards have dropped significantly..
- Paradise10613420034 (10/5): Visiting Cotswolds Designer Outlet Village? Come stay here! - Nikki, Julia and the team here at Premier Inn Tewkesbury couldn’t have looked after me any better! I’ve been staying in the hotel for a month for business and the rooms have always been very clean, beds are very comfy and the staff are all very friendly faces that you can have a conversation with! Will definitely be coming down here again sometime with my partner!
- J851417 (8/5): Great location and good for families - This hotel is a great location for Lakeside and easy access into London. The pub next door was nice for families, kids enjoyed soft play and the kids meals. Lots of choice at breakfast and good value for money.
Issue at check in, the staff member did attempt to resolve it. But not the best customer service.
- Sds201 (2/5): Worst experience at a premier inn hotel - Despite paying for early check in and breakfast we were told that our rooms may not be ready for 11am as advertised. We needed access to the room early to get ready for a wedding. We were told that food would not be served in the restaurant until breakfast the next day so my children ate crisps for lunch (the wedding meal wasn’t until mid afternoon). We were woken at 5am by the room above us banging and what sounded like running and jumping around. This continued for 2 hours. My sister who was staying in another room was disturbed by staff entering her room without permission at around 7/8am. My 7 year old autistic son was asked if he had been mischievous (he had not) by a member of staff which led to a meltdown as he thought he had done something wrong. My 12 year old son was told he could not sit down at a table next to our family at breakfast as it was needed despite lots of tables being empty and barely any guests being around. He was ushered towards the sofas to eat. The experience and service was the worst ever received at a premier inn hotel having stayed at a fair few over the years. There were some members of staff who were friendly and helpful, but unfortunately a couple of staff ruined the experience completely.
- toyosiadeduro (10/5): Will be back! - Arrived as I had an issue with my home. Front desk were very helpful. I’m a sweaty guy and it was a hot day. The A/C wasn’t particularly cold so visited them to ask for assistance and they helped really quick. They also assisted with parking too as I was unaware where to go to fulfil the parking.
- shxlbxx (8/5): Good - Very clean and comfortable beds. Staff were very friendly and helpful. Would’ve love to give this a 5 star but only downside was the rooms was very very hot - we did have a desk fan, but was still hot inside the room. Although I would visit again
- 572dawnc (6/5): Ok - Check in was fine, We got reminded there was a complementary breakfast (croissants, fruit, tea coffee) due to the restaurant being closed. Then we arrived at our room. It had been made up for 1 person not 3. The bed our child was sleeping in had no betting on it. The receptionist was very apologetic and said he'd get bedding. I felt guilty as he had a bad back and I insisted I make the bed up which I did. He then had to get more towels as there was 1 hand towel and 1 bath towel, as I said made up for 1 person. We had booked this back in may so they knew there were 3 in the room.
Sleep was ok, room was comfortable and parking adequate.
- shellsl2 (4/5): Worst Premier Inn Stay - Stayed here for the location near Tewkesbury Hospital and the M5, but it was the worst Premier Inn stay I’ve had to date. No air conditioning in 32°C just a dusty, ineffective and loud electric fan, which provided no relief. It was the most unpleasant and uncomfortable night’s sleep. Most of the other guests appeared to be building contractors. Renovations meant no cooked breakfast was available despite the room rate remaining the same. The complimentary “pastries” were dry croissants and pain au chocolat in plastic bags, with no availability of cold drinks which was especially disappointing given the heat.
Many parking spaces are taken by construction workers or reduced by the building work, disabled spaces are far from the entrance to the reception. Room had paint peeling off the walls, mould and only one bath towel per person. Shower is not a walk in shower but over the bath, so some disabled guests may not be able to use it, my mother could not. No fridge with cold drinks or to store drinks. Complimentary bottled water would have been a welcome gesture considering how hot the room was.
Overall, hot, uncomfortable, noisy and in a very tired condition. Would not recommend staying here and should be closed until construction work is complete, or at least be offered at a reduced rate.
- andybluebird (10/5): Excellent customer service - Overnight stay to visit new designer outlet. The outlet was underwhelming however the service received from Nicky was outstanding, really going the extra mile for her customers. We’d received an email that restaurant was closed & contacted the hotel. Spoke with Nicky & she arranged for us to have a welcome gift in our room & also as I’ve recently had a knee replacement operation she ensured that we were on the ground floor. Thank you so much for your help
- denisecV8661EX (4/5): Don’t bother - Awful,… informed by Inn that restaurant and bar were closed after the 14day cancellation period.. then had rude emails regarding it. We were Offered a cold breakfast (fruit and pastry),and went down to reception at 7.45am.. to find only 4 pastry left and 2 bananas.. joy!! Had to pay if we wanted cereal or juice. Room was dirty, and receptionist wasn’t welcoming on arrival, departure was absolutely lovely though x
- morgeng587 (10/5): Lovely staff & stay - Lovely staff and a quick, easy check-in. Everything was spotless. A big thank you to Nicky for the personal touch and for making our children smile. We’re grateful to the whole team — we had a wonderful stay!
- Rosieg30 (6/5): Needs to lift its game - Stayed for 3 nights in Premier Plus room. Room was standard fare but so unbearably hot and stuffy. No air con but also no ventilation. It was awful.
We had one meal in the restaurant and all 4 meals were inedible. Not good, terrible presentation and all tasted bad or were tasteless.
Good points were location and staff were cheery.
- Shehar (8/5): The Staff are the stars - Considering the on going refurbishment of the restaurant the hotel ran as usual. Venturing into Tewkesbury,we explored the lovely town and two excellent restaurants, a real plus.
The staff were friendly and efficient and deserve credit for the difficult job they are doing.
- A9318WXmarcusl (8/5): predictably good - Exactly as described, with very pleasant staff and a good standard of facilities. The hotel was good value and the restaurant decent and well served.
- seamusogorman (8/5): Convenient, clean and comfortable - This was a stop over on route to Plymouth. Great location just off the M5.
We have stayed here previously and it is a clean and comfortable place to stay.
Unfortunately the restaurant is under renovation and we found this visit noisy in the morning.
We would be happy to stay again.
- StuRuthJensen (2/5): Hotter than hell! Avoid! - Room was 30c+ all night even though outside temperature was no more than 22c. Provided fans did nothing but move hot air and windows don’t open for your “security” truly the worst stay in any hotel. Staff were no excitant and car park price promise was not met.
- Freedom744929 (10/5): The Young Ladies on Reception - I didn’t actually stay at the hotel.
On 30th July I broke down in my work van. I managed to get it fixed but desperately needed some water to get moving again. I managed to walk to the Premier Inn through a thunderstorm arriving in reception looking a touch damp. The ladies on reception were more than happy to fill my 2 water bottles and also insisted on giving me a towel to dry myself off with.
A big thank you to Premier Inn, but more importantly to the 2 ladies on reception who showed sympathy that I haven’t experienced in quite some time.
- hjs392023 (4/5): Disappointed on this occasion - We’ve stayed 3 times in a Premier Plus room in the last few months. This time was very disappointed with room 219. He had a horrible smoke smell that just hung in the air and was very unpleasant. The toilet seat was fitted wonky and the shower screen leaked all over the floor
- 36abbiet (4/5): Room was ridiculous hot! - Our stay in this hotel was terrible, we came down this way as we used the spa opposite which was a lovely day out to come back to our room and have to try and sleep in what felt like a sauna, there was no working aircon they had 2 fans in the room which I assume is because they knew the room was hot. 1 fan did not work and the fan that did work was so bad it didn’t even blow my hair. The window only opened about 2 inches and because of the windows sill it didn’t bring any air to the room. The room got up to 30 degrees and it was only 18 outside. The both of us woke up constantly because of the heat. Such a shame but have to rate it so low as you use premier inns to sleep and that’s something we couldn’t do.
- tandb36 (10/5): Good nights sleep - Visited for a friday night, place was very comfortable which was mainly due to a very efficient air con unit.
Usual premier inn facilities but service was very good on reception
- chriscM8994SN (2/5): I got clean and there were no ants m - I got clean and there were no ants.
Beyond that it was a hideous experience. The receptionist was disinterested, the room was far too hot and the "complimentary breakfast" was so awful I walked away.
My friends and I had been performing at the Tewkesbury Medieval Festival and don't ask much after 3 days camping but booked the Premier Inn because of the restaurant. We were informed a week in advance that this would be closed. This was far too late to book anywhere else.
Having stayed in this hotel for the last 5 years, we won't be doing so again.
- F1118UXmariep (2/5): Avoid this hotel until renovations are complete and AC is installed. - The hotel had no AC and the temperature of the room was unbearable and we were on the 3rd floor, so heat rises. The room was clearly under construction, missing surfaces and the bath was dirty. i would not recommend or stay here again. Avoid this hotel until renovations are complete and AC is installed.
- L3360ASkenl (10/5): Premier Inn Lovely hotel in Grass Essex - Everything was excellent. The new refurbished rooms are amazing well done Premier Inn Thurrock East. Essex
The staff are excellent, very knowledgeable, helpful and respectful likewise with the restaurant opposite 👏🏻👏🏻👏🏻👏🏻
- F298YIimrana (10/5): Work trip - A great refurbished room! I was informed, I'm the first staying in this room since refurbishment. Excellent and pleasant customer service at reception and really helpful. Thank you
- Meander787733 (2/5): No aircon - Our room was in the annexe, unfortunately it was during a recent warm period and the room thermometer read 29o.
There is no air con, instead a large fan is provided but all this did was recirculate hot air. Worse you could only open the window 1-2 inches - not enough to let air in. We felt very suffocated. So much so we spent half the night in the car just to cool off. Staff were great but there was little they could do to help. Really not fit for purpose and wouldn’t recommend it during warm weather.
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