Premier Inn Colchester Town Centre

Location: 30 St Peter Street,Colchester,Essex,Colchester, Colchester, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Julie (10/5): - Staff, amenities and location
• Julie (10/5): - Clean room, updated and very quiet location
• fjordvicp (6/5): Don't bother if you are using a car - other hotels available - The parking situation is insane. The website says 'limited' - understatement of the century! The bays are small and awkward even if there was a free one. The overflow is a multistorey with a hight restriction - we had to park on the road, may have been illegal - the signs weren't great. The lift to our floor and the auto check in were broken. And there was a random wing nut under the bed. Food was great and the room was fantastic, cosy in the roof, clean, great shower. Bed was great, if a little worried there was a nut missing! Which was odd, because as previously stated so clean even under the bed. We love premier Inn normally and will stay again. Just not at this one. Someone must have done some horrific favours to get planning for this!
• 507epiphanya (10/5): Excellent - I had a wonderful experience. Hotel was clean and the breakfast was fresh! (Non of that buffet business) I want to give a special shout out to JACK! Honestly what a lovely man! Helped me throughout my stay, managed to help me with a late checkout and made my grumpy kid smile all morning I will be staying her every time I come to Coventry
• EmLangford (10/5): Lovely Breakfast before Christmas Shopping 🌲 - Our first visit to this site. We hadn't stayed the night but came in for a big (and bargain) all you can eat breakfast before a day of Christmas shopping. My boy LOVES a Premier Inn Breakfast, but usually prefers a 'cooked to order' as he can be fussy with "how things are cooked" 🤦😂 However, ever-the-critique and over honest 8 year old; he has branded this A* for the crispy yet fluffy Hash Browns and perfectly cooked Eggs. Everything was lovely and Rob was constantly topping up the cooked food to ensure it was fresh. -Even at 10.30 in the morning with half an hour of service left. He was friendly and talkative at the service hatch area and engaged with my Son and offered help serving if needed. Even though we were quite near the end of service, we weren't made to feel "hurried" to finish and leave and the Host (I didn't catch her name) was also kind and attentive. The dining area was spotless and well maintained and the Christmas decor looks great. We will return when next in Colchester! 🙂
• Sie99 (4/5): Poor experience - We use premier inn on many occasions but we are extremely unhappy with our recent stay. The alarm on the air con unit kept going off. We reported it to reception and they said it was because we had used deodorant in the room and it would go off shortly. Well it never and reception had turn the unit off at the trip switch box. The room was then extremely hot all night. We reported it again and were told to open the window. Also the room hadn’t been cleaned sufficiently as there were peanuts and a battery under the bed, which we have a photo of. Very bad customer service and we are unlikely to stay again.
• UKVISIT (8/5): Tucked away but good location - Everything was great. Nice hot shower, spacious room, clean and well laid out. Endless tea. The hotel staff were all very nice. Good location
• GoPlaces44957413148 (10/5): Toni - 4 night stay, absolutely fab. Toni is amazing, couldn’t do enough for you! Nice and chatty, but not too much. Made my work visit so much better. Thank you Toni!!
• Camilla8905 (10/5): Lovely stay at a very nice Premier Inn - Nice quiet location, and we didn't have any problems finding a space in the car park. The 2 rooms we booked were both very clean and comfortable. We had both an evening meal and breakfast, and staff at both were absolutely lovely - really helpful and welcoming. The food was great quality too!
• F6068ROjoannef (10/5): Comfortable room, good facilities, clean, great staff and nice food cooked to order - Great, Jack, Sami and Norma were fantastic. Thank you all. We had a very enjoyable stay, it was a business trip and made all the more comfortable by the good service and friendly welcome we received.
• rebeccahL8115YX (10/5): A truly wonderful experience - Staff were amazing nothing was too much trouble they all went above and beyond especially Toni would definitely recommend a stay at this hotel and five stars from us
• ian1234thomas (6/5): Could do better - It's a lovely location near the Dutch quarter but parking is limited and the building is the usual bland architecture..There were no staff on reception for long periods .I don't want to have to book into a hotel via an app .
• 204jewell (8/5): Very nice stay.. - Stayed two nights had a lovely stay the staff were very kind friendly and helpful we stayed in a Premier plus rooms worth the extra money also very quiet stay and slept very well.. My only issue was with the Brewers attached to the Premier the food was awful it was also not clean in the Brewers my feet stuck to the floor BUT the staff were run off there feet and were very nice just food and cleanliness was the issue..
• MNJ12 (10/5): Clean, tidy, warm and welcoming. - Clean, tidy, warm and welcoming. We have stayed here before and will again. It’s good to have a bath to soak in when you’ve been out walking, especially when the weather is chilly.
• yvonnebD9324LN (2/5): Appalling service - Awful service, room ok, but the guys on reception were not at all helpful and as for the restaurant, worst I have ever been to. Same guys we're serving and they really did training in hospitality. Ok if you need a basic room but avoid the restaurant at all costs!
• U6745KSadamt (2/5): Marred by lack of breakfast availability - Comfortable rooms, convenient location. Could be perfect. EXCEPT extremely limited breakfast availability: small breakfast room + massive hotel = very few times available to book at checkin, none which we could do. Way worse than other Premier Inns, and lots of guests were affected (one after the other at check in) this weekend. So pre-paying our breakfast was basically pointless. We took the refund and managed to eat elsewhere. But breakfast is part of the point of a premier in stay, so we really didn't get what we were sold, or what we booked.
• jenhZ167LL (10/5): Rob leads a great team! - Great experience . Room great, food great, staff excellent. Rob, Jess Caleb and rest of crew made our trip with their attentiveness, humour and professionalism, go beyond service.
• diver8264 (8/5): Weekend visit to family. - I chose this hotel as it is centrally located but in a quiet area. Check- in time is inflexible as we found out. 40 minutes early, we were offered an "early" check in for 15 pounds and declined. Another couple who were 20 minutes early were given the same response. . The room was good, very quiet as desired, and the twin beds very comfortable. Extra pillows were provided and used. Breakfast selection was excellent and good value. We elected to eat dinner in the same restaurant, and the meals were also good as was the service. We will certainly use this notel again.
• Inspire24371061705 (10/5): Gold star service ! - Stayed at the Premier Inn near Colchester Castle last night for work. I checked in late about 8:30 pm and was met with a very helpful ,pleasant charming and hospitable receptionist/host called Jess. Nothing was too much trouble for this member of staff, I then went down for breakfast at 6:30 am And she was still working. I sat and listened to her interact with all the guests during breakfast. she was polite, engaging, extremely helpful, premier Inn you are extremely lucky to have this member of staff in your hospitality team if only every member of staff in the hospitality industry was like Jess ..:She really made my day ! Great stay ! Mr McManus
• A1363WOclaireo (10/5): Jess and Maria are the best - We had a lovely stay at Premier Inn, made truly memorable thanks to Jess and Maria. They went out of their way to make us feel welcome and were absolutely fantastic with my grandson – so kind and thoughtful. The food was hot and delicious, but the real highlight was the warm, friendly service. Jess and Maria are absolute stars and a credit to the team!
• alans367 (10/5): Weekend away - We have stayed at the cockermouth premier inn since it opened and have always been very satisfied with the hotel throughout.
• sharonrY7706MX (10/5): Fab staff - Massive shout out to Jack, who was absolutely brilliant with my young son on our trip. He was really kind and made him feel at ease. Outstanding customer service! Thanks Jack!
• HazelS215 (10/5): Colchester visit - Great stay in Colchester. Friendly professional staff and lovely food too. Room was clean and comfortable. Will definitely stay again.
• scrumpt1ous (4/5): Great location. Avoid if you like pleasant staff - On arrival we registered our car via the electronic system, please don’t forget to do this. The staff on reception were rude and abrupt, as if we were an inconvenience to and bothering them. They treated the couple behind with the same disdain and lack of respect. A large family were checking in when we left to go out, eye-rolling and dirty looks shouldn’t be part of a check-in procedure. The family were clearly embarrassed by this treatment. The room was as you’d expect, the sheets and towels clean. There was a pedestal fan in the room and after a few minutes it became apparent why. The room was incredibly hot, far hotter than you’d expect for October. The air conditioning didn’t work and the window didn’t open. We had the fan on the whole time we were in the room and it made virtually no difference, it was just moving the hot air around. The attached restaurant wasn’t open past 9pm, we were told this was due to staff shortages, whilst I understand the reasons it would’ve been helpful to have been informed of this either prior to our arrival (via email) or by the, clearly unbothered, reception staff. After a lengthy drive to the hotel to then have to go driving around to find somewhere to eat is unacceptable. Breakfast saw an okay selection of food available. The scrambled egg was swimming in milk, it looked more like curds and whey. I watched the person bring out more fried eggs, they were overcooked with the yolks hard when they were put into the hot hold, it takes a special lack of skill to overcook 5 or 6 eggs to that degree. I don’t eat bacon, just as well because it was shrivelled up due to being cooked for too long. Surprisingly, the hash browns were undercooked and soggy. The biggest issue at the breakfast room was that the hot water urn/machine wasn’t working. It had been replaced by the smallest kettle I’ve ever seen outside of a hotel room kettle, the queue of guests waiting their turn to make a cup of tea should’ve been embarrassing to the 1 person working, she didn’t say a single word to the queuing guests. The hotel has 2 lifts but 1 is not available to guests. There are paper signs over the call buttons on 1 lift saying it is for the hotel team only. I’ve never seen this, I’ve been in hotels around the world and often seen the housekeeping team entering or exiting the same lifts as the guests, I find it inexplicable that a lift is unavailable to the guests who need it. This hotel is in a great location with easy access to the A66 and other major routes up to Carlisle and Whitehaven.
• M5402VVpaulm (10/5): My colchester stay - Lovely place to stay Staff are friendly and helpful 👌clean and comfortable and the food and drink 🍸ina quite location
• SenoraBina (10/5): Great place - My husband I enjoyed our stay at the Premier Inn Coventry City Centre, Belgrade Plaza. We had a huge room, which was very well maintained and staff were omnipresent and helpful. Initially, we were put off by having to pre-book our breakfast time-slot, but it was actually fine and staff were very friendly. The room was clean, but the carpets on the bedroom floors had not seen a hoover for a while...apart from that it was all great.
• emuslushy (10/5): Excellent customer service - I have stayed at this hotel before and would do again. Found my room to be clean and fresh. As others have stated, the windows do not open, which could make for a hot room, but a large standing fan was provided, even though it was quite late in the "warm" season (late September). Plenty of parking. Seems like the hotel may be used by numerous truckers as there were a couple of larger vehicles parked up every night, but plenty of overflow parking aswell and never struggled for a space. Didn't eat at the restaurant at all, so cannot comment on that. Got my meals in Cockermouth town itself. Received a very warm welcome from the staff, who couldn't do enough to help, including assisting when I was checking out very early (4.30!) Even then, they were bright and cheerful, whilst being respectful to other visitors still asleep. Ideally placed for exploring both the Western and Northern Lake District, along with the coast. I would stay here again if in the area.
• A9253RIsimonh (2/5): Good night sleep guarantee a load of rubbish! - Premier Inn do not honour their guaranteed good night sleep. I had food poisoning from eating at the pub with them, meant I did not sleep all night but they said not their responsibility… Also said the pub hygiene was up to standard (3 weeks later) and therefore they would not pay. I have used Premier Inn numerous times and never had an issue, I will never stop at a premier inn again.
• Q2474APmartinw (8/5): Hotel staff very helpful - We stayed as part of large group of people attending a memorial service at Coventry cathedral at the end of September 2025. Hotel staff Anna, Lily and India were amazing during our stay. They kindly looked after all of our luggage whilst we attend the service along with many others who also attended the event and were staying at the hotel. They were very busy when we all returned to the hotel fetching our luggage. Well done to them all.
• Ant5735 (4/5): Poor service - Slow check in making me late for a wedding. No record of early check in and room wasn't ready as maintenance were in so swapped about after some time. All this whilst I had my newborn son in a harness on me needing to get into a room to feed him and get unpacked. It was difficult getting up and down corridors with all cleaning trolleys out. In the room the window wasn't an opening one and the aircon was poor and didn't lower temperature making it difficult and stuffy with the baby. Lots of other wedding guests had similar check in issues and upon check out the same issues were happening with new guests. Lack of staff was blamed but when I left for wedding they were all stood out in car park on a break and there didn't look to be a shortage of them.
• Karenmason75 (10/5): Excellent Stay - Me and my partner stayed for 2 nights at Cockermouth site and we were very impressed again with the hotel. The premier plus room was superb catered for all our needs. We did however have an issue in the brewers fayre attached where we waited for 2 hours for food but Alison (restaurant manager) dealt with the issue very professionally she is a total asset to the team thanks again Alison
• Mikeowl (10/5): All good - We stayed here for two nights covering a family wedding. Really pleased with the hotel though we didn't try the dinner/evening meal option so can't comment. Had comfortable room, comfortable bed (little bit high for one of us). Rooms cleaned daily if wished which we prefer. The manager is clearly very hands on with the hotel, one minute watching over brekkie (very good btw) the next sorting a taxi for a guest when rhe firm wasn't answering and then clearing up a spill from the floor. The location is very convenient, walkable to the Town Hall for the wedding and also just next to a lovely park All in all a very good stay
• kendysk (10/5): Friendly staff and great rooms! - We walked in and were greeted warmly by a lovely member of staff! We were able to get a room for the night and it was very sizable, the bed and pillows were comfortable and the room and bathroom were spotless. I enjoyed my one night stay and checking out was so simple, a staff member made small talk with me and made sure everything was okay with my stay. Very friendly and I would definitely stay again!
• Claudia (10/5): - Freundliches und sehr hilfsbereites Personal, sauberes, geräumiges und gut ausgestattetes Zimmer, zentrale Lage, bequemes Bett und sogar eine Nespresso Kaffeemaschine
• kylehT7105KN (2/5): Poor management, staff training needed! - £10 per day for parking with no warning, even if you stop for a minute. Staff at reception were rude, dismissive, and often absent; you have to ring a bell just to be noticed, and telephone calls go unanswered (15 made in working hours). Rooms smelled damp and musky, adding to the overall neglect. For the price, a hostel would offer better value and respect.
• philipgK6880SE (6/5): Lacks staff creating long waits. - Card reader not working in the hotel ,so cash only. Only one member of staff taking drinks and food orders , people were queuing from the bar to the entrance door , tills weren't working properly, new floor staff were bringing wrong meals to numbered tables, the food over the week was ok given a set basic menu , 3rd night it took 15 minutes to get served and give my food order. The manager stepped in to help out , but that was a total of two staff, my starter of soup was fine as usual , my main of gammon was burnt black and covered with the pineapple, chips and eggs cold ,the 4th day I left as I felt like it would repeat again that evening,not a good experience overall, just a repeat of December last year.
• jow834 (8/5): Belgrade Plaza Coventry - Warm welcome on arrival..... Jack and Jo-Ann extremely pleasant and check in was straight forward Room was great, had a meal in the restaurant in the evening which was satisfactory and in good time par with customer level.
• 462marciab (10/5): Great location peaceful - First time of staying here and the staff were very friendly and helpful especially Rob the hotel manager, as I was staying as part of my birthday week there was 2 bottles of prosecco. The room was great looking out to the pond in Castle Park, a nice quiet night and I actually slept. The only thing is the shower curtain isn't wide enough to fit right across the bath bit so water gets on the floor but its not a major thing The hotel is in an ideal location, peaceful and looks great too
• malc1005 (6/5): Pro's and Con's - Hotel is about 30 mins walk, from Colchester railway station. On arrival, after a long journey, arriving 25 mins to 3 o'clock, we had to press the buzzer on reception, and wait for someone to come out of the office behind. When they did come out, they just said check in is 3pm, and went back into the office. We thought this rather rude, and sat down in reception. While we were there, a guy came from the restaurant and booked everyone in without a problem. Room good, bed good, sleep good. They had a key card problem while we were in the hotel, ours stopped working 3 times, and other guests had the same problem. Of the two lifts, one was out of action most of the weekend. Found day staff rather rude, but afternoon/ late staff where excellent, especially the guy, who seemed to be everywhere, and could not do enough for all the guests. Breakfast very good, evening meal good. Breakfast is walk in, but evening meal you have to book at reception during the day, not sure why, as there was only 4 couples eating in the restaurant, when we were there.
• DuncanHibberd (8/5): One night stay - Good hotel, good bed, clean rooms, friendly staff, hot shower, filling breakfast. When we were there the one of the lifts was out of order and the only other one was being used by the cleaners. It was fine for us, we took the stairs, but a wheelchair user would have had to wait. Also the bar closed when the receptionist left at 9, so no drinks after a night out. Minor points.
• 692katb (2/5): Stolen item left in room - iPhone charger was left in the room on check out when returned to retrieve the item this had not been handed in therefore was stolen by staff.
• W8938PUcaroles (2/5): A bad experience - I am a slightly disabled 85 year old lady and my son booked an accessible room online around 10pm. When we I got to the hotel around 1am we found that unfortunately the booking did not ‘go through’ and I was denied a room. The receptionist was adamant in not giving me a room, even though the room we asked for was free and many more.
• Y3220OHcarolc (10/5): Good standard hotel with friendly staff. - Great hotel at a low price on a Sunday night. Clean room with big comfy bed and even two chairs. Big shower in a clean ensuite with soft towels. Seemed a quiet location but near the centre. Quite tricky to find the railway station in Coventry for our journey home later.
• Go12064938749 (10/5): FAB Madness weekend - Went for a 2 night stay to see Madness at the castle park. Check in was great. Our room was clean and had a lovely bed. We had an evening meal that was great and our breakfasts were even better.As for the staff. Fantastic. They went sbove and beyond. A credit to premier inn
• paulsY7068DI (6/5): Great location but poor communication - Arrived approximately 1pm and there was no parking spaces, I had emailed a few days earlier to request an early check-in as had been driving fo 3 hours and had a concert to go to at 2pm so wanted to freshen up, but got no response, I tried to ring several times but no-one answered then got to hotel an told we had to wait till 3pm, when I mentioned emailed and phone call I was told it was because they had no staff.
• Y8971RBjuliee (10/5): Jack Timms - We have been staying at the Premier every couple of months for 6 years and I have to say I wouldn't go anywhere else due to a particular member of staff Jack Timms. He has always made our stay so pleasant, he is polite, helpful, friendly and nothing is too much trouble. He really needs some recognition. We will continue to stay there and look forward to seeing him.
• D2083OZsaml (10/5): Great premier inn - Lovely friendly lady at check in. Lovely rooms and very quiet and peaceful. Manager at the restaurant on site was very friendly and helpful and food was quick and tasty. Would definitely recommend this premier inn for a quick visit in the area
• 2BEHONES (4/5): Three night family break - A good location with plenty of parking and the receptionist was welcoming. It's been many years since I have stopped in a Premier Inn and sadly nothing has changed regarding the dour decor. As mentioned in other reviews, the rooms are stuffy with no opening window and couldn't see any trickle vents in the window unit. This, coupled with an uncomfortably firm mattress, meant we struggled to sleep. The Brewers Fare was ok for breakfast, but terrible for evening meals. Food was tasteless and we got the impression that it was 'ping cuisine'. My daughter tried to order something a little different, (not a standard menu item), and was told it couldn't be done, with the person behind the counter stating "what do you expect, it's fast food that we serve". We ate elsewhere for the remaining nights of our stay. It will be many years before I try Premier Inn again.
• Jace (10/5): - The staff were absolutely fantastic across the board, thank you for making a last minute stay much less stressful!
• johnwC6361RF (10/5): Great short break at Premier inn Cockermouth. - Had a 6 night stay in premier inn Cockermouth to visit the lakes for a short break. The reception staff were all really friendly and helpful, the room was close to reception which we had requested due to our child using a wheelchair, the usual premier inn standard, clean room and bathroom, plenty of clean towels and hot water, unlimited tea and coffee sachets available in reception and a large screen TV in the room, A sign at check in when we arrived on the Sunday stating that the Brewers Fayre restaurant was closing for meals at 6pm was initially worrying as we had planned on using the restaurant throughout our stay as the location is quite remote with Cockermouth town a cars drive away we wondered if getting evening meals in the hotel during our stay might be a problem? It seemed to be due to restaurant staff shortages We needn’t have worried , we did book each day for an early evening meal around 5.30 to 6pm as we like to eat early although new staff started during our stay and seemed to get into their new roles well the regular staff namely Andrea and Heather could not have been more friendly and made us feel really welcome. They obviously new their roles well and were a credit to the restaurant they often worked on opposite shifts ensuring the restaurant floor ran smoothly during our stay. The food was hot well cooked and plentiful, the kitchen staff did a great job and we never waited long for the evening meals to be served to us after ordering at the bar. We will definitely stay here again when we next visit the Lake District. Thank you to all at premier inn and Brewers fayre for making our Cockermouth stay enjoyable.
• elainecK812NB (2/5): Parking fine - My brother was having coffee while waiting to meet me at the Premiere Inn. I met him in the car park but we were short on time and so I decided not to go in for coffee myself although this had been the plan. We also decided to go on to our next location in his car leaving mine in the car park. I got a huge fine in the post! I am local, have been a regular customer and will now spend my money elsewhere. There was masses of parking space, I did not see the sign, it was a genuine mistake.
• 684rex (10/5): An excellent Premier Inn - I paid £250 for 5 nights and it was amazing, especially for the price. I have stayed at a few Premier Inns and this was the best by a lot and for less money. I really liked having a good quality coffee machine and a fridge. You can control all lights from the bedside which is really handy. All the staff were friendly and happy to help with anything. Thank you
• sabbahr (10/5): Great Stay - We had a great stay and great value for money. All the rooms were very large, spacious and clean. Bathrooms had cool purple lights which the kids loved! And staff member Jack made the experience go from Great to Exceptional. Very friendly and kind. We’ll definitely be back! Only negative is there’s no parking. Maybe they should make a deal with the car park next door to get some discount.
• js1648 (2/5): Uncomfortable 2 nights and dangerous for food allergies - Spoke to the hotel and was told our rooms had air conditioning. After check in we found it was broken. Not happy as staff knew and didn't say a word. Not a comfortable 2 nights sleep as they promise. A member of the party has food allergies and the only food allergy information is in a large file that was dumped on the table and she was told she " must" read. Not a safe practise and contravenes Food Standard Agency guidelines too. Overall put a damper on what should have been a celebration weekend for a graduation
• felinesussex11 (10/5): great stay - as usual for us the room/bathroom was very clean.we had room 219 on the 2nd floor away from the lift and also overlooking the car park so that was fine as we could see our car. the lady on reception was helpful and friendly (think the lady's name was toni) but the others were too when we wanted any info.breakfasts hot and plentiful we both wanted poached eggs which were no problem at all.thanks to the chef!.must give a big shout out to the waitress 'Heather' she worked her socks off as she was on her own but nothing was too much trouble.she knew what we wanted each morning just checked with us and it was ordered.this p inn was a great stay.if we come back up will definitely stay here.thank you.
• Peter (10/5): - Central location excellent and all that you'd want for a short stay break. Good food range & bar good although could fo with a decent British bitter on tap Minor complaint was the lack of shower water pressure
• Escape11189713855 (2/5): - The room we stayed in was extreamly stuffy and hot ( 6th floor). Asked for the room to be changed and we were offered another room on the 3rd floor. The same issue, insanely hot room. Very uncomfortable to stay in, never mind sleep. We were all very annoyed and frustrated. Do not stay if you expect an air conditioned room. I was told that the aircon is a recent issue but there are rewiews dated 2 weeks ago reporting on hot, stuffy rooms so unfortunately I was told a lie by the receptionist.
• Angel_1333 (8/5): Comfortable Stay - Usual good standard of Premier Inn with a clean and comfortable room. The reception staff were pleasant and welcoming. We had a a drink in the Brewer’s Fayre in the evening and there seemed to be a decent choice of food. We had breakfast in the morning. Sadly, most of the food from the ‘hot’ selection was cold. The only eggs on offer were fried and the yolks were congealed. There was one lady on duty who was working very hard and seemed to be doing everything.
• LondonFriday (4/5): Hopeless booking and check in process - I booked six rooms for a group visiting town. I tried various ways of making the booking and all were hard work so in the end booked on my personal credit card; I intended to make the booking in corporate name and pay by bank transfer but it just wasn’t possible. I then tried to speak to the hotel to arrange check in but again this was hopeless. I spoke to a central desk who said it would all work automatically. Neurotically I didn’t trust that and it’s a good job I did. I went to the hotel to double check and they said the info I had had on the phone was wrong, I’d have to pay at the desk instead. There was a queue of epic proportions - a party of golfers were checking in - so I came back later - and discovered why there had been such a queue! It was impossible to check in and pay for all the rooms at once; I had to check in for each guest separately and pay for each room one at a time. It took half an hour and made me late for next meeting. There was only one person on check in doing everything (table bookings etc) So it’s a hopeless and laborious booking and check in process, it’s not possible to contact the hotel direct, their central desk gives wrong information and it takes far too long.
• D6594MGbriana (4/5): oh dear oh dear - the only good thing about this place reception were friendly the security windows no fresh air condition to get it changed you ad to go through reception, then we come to the worst bit the food the service were rubbish to be polite .This by far is the worst place i have ever stayed ,If we had booked a 3rd night we would have found somewhere else to stay
• NeilSusan (2/5): Worst Premier Inn experience yet - On check in, we upgraded to the meal deal package Check in was completed efficiently and we were allocated a room on ground floor near to reception area. It was a Friday night and receptionist suggested we book a table at restaurant as it was likely to be busy as they were experiencing staff shortages. We did this. Room itself was usual Premier Inn set up but did have a large screen wall mounted TV rather than some locations where it is almost a portable sized TV on the wall. Free WiFi was good. The hotel is twinned with Brewers Fayre pub/restaurant. We went to the bar and ordered some drinks around 6pm and you could see that the staff were struggling to cope. One barman(manager?) behind bar and only one waitress. We decided to eat early and ordered a pizza and gammon/ chips. These were brought to the table about 40 minutes after placing the order. Both were cold, poorly presented, tasteless and basically inedible. At this point (7.30 pm), the barman announced that the kitchens were now closed. There were still numerous guests arriving so they were not fed. Bearing in mind that this hotel is in a fairly remote location, this is totally unacceptable. I went to reception and reported my issue and was told to complain to barman as Premier Inn, who had sold me the food package, were a separate company to Brewers Fayre. I did complain and quite rightly got my evening meal deal money refunded. Room itself was usual Premier Inn standard and quite comfy. However, the guests in the room above had other ideas ! About 3am, for the next 4 hours, all you could hear was them pacing back and fore. Very heavy walkers, and the continual clump, clump clump from above was very annoying. I reported this to the manager the following morning on checking out. I was told that I should have reported it at the time. So, I should have got dressed in the middle of the night, gone to reception and reported it at 4am. And what would the night shift staff member have done ? Completely ridiculous response and this manager just didn’t want to know. Maybe, they should look at the lack of noise insulation between rooms. Breakfast, back at Brewers Fayre was highlight of trip. Nice, diligent staff and a really good quality breakfast. Would I stay here again ? Absolutely not.
• Road50459527930 (10/5): Great Family Friendly Stay - We stayed as a family for a sports event nearby at the Arena, great location with a short walk in to the city centre. Team member Jack and his colleagues upbeat, happy and friendly attitudes made the stay so more enjoyable, a credit to the company. Many Thanks
• KAW687 (6/5): Hot, stuffy room. - The hotel was reasonably priced, good position for city centre and the recommended NCP car park right next door and £20 for overnight parking. Downside was the temperature in the room the aircon was really noisy but didn't cool the room down at all and the extractor fan in the bathroom didn't work so it was very hot and stuffy all night. Also we were in room 401 right next to door from lift so had noise of people going in and out all night. The room looked like it had been newly refurbished so it's a pity the air con and extractor wasnt done at the same time. We didn't have breakfast as we were told we had to book it when we checked in and at that time were unsure of timings. Didn't find the staff especially welcoming.
• dawnlR1856SX (10/5): All great! - All great! Great location, staff were super friendly! Jack, who served at breakfast, was really helpful and friendly!
• simenaw (10/5): Definitely recommend - We stayed here in June and just want to say thank you to jack for a smooth and welcoming check in the room was amazing very spacious beautiful walk in shower also want to say a little thank you to Dora for her welcoming service at breakfast she was amazing will definitely be coming back 😀

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