Premier Inn Norwich Nelson City Centre

Location: Prince of Wales Road,Norwich,Norfolk, Norwich, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Tracy (8/5): - This Premier Inn is a fantastic deal and the location to the stadium, which is why we visited was ideal. The room rate makes this hotel an absolute no-brainer; the breakfast price for a decent meal is a great deal. The staff were friendly and very helpful. I would visit again, for sure. That said, the whole property could use a good clean. The curtains and walls in our room could use a scrub. The carpets in the restaurant need cleaning. I
• Tim (4/5): - Terrible surroundings. Stinky and unsafe. Especially the pedestrian entrance past a decrepit garage. Room smelled badly. AC either too hot or too cold. Window could not be opened.
• helensS4121HF (4/5): Not too good - Damp patch on the ceiling,shower leaked from above attachment. Door lock needs attention.Alarm went off and no one around to help . Im not use to staying in a place with no connection to reception For a solo £108
• bsjsjsy (10/5): Good breakfast - Good selection of breakfast choice and good vibes Staff is friendly and happy to help Highly recommended for hotel stayers and walk-ins
• carlmX3863YV (10/5): Good experience - Staff friendly and helpful. Unlimited breakfast meal deal very good for setting you up for the day. WiFi is speedy. I enjoyed my stay.
• L5702SSvickis (10/5): Fantastic customer service from Suzanna! - Brilliant customer service from Suzanna, Wendy and Rob. I would specifically like to mention Suzanna who went above and beyond for me. I am so grateful and would definitely recommend staying in this Premier Inn next time you are in Norwich.
• johngU1725CR (6/5): NO SLEEP - Location was fine, atmosphere, food, the room, the bed, the facilities & the staff were all great. The big thing that affected my score was the kitchen extraction system. I stayed in room 119 which overlooked the back of the kitchen area & the extractor. It was very noisy all night & even with the double glazed window closed over, the noise just couldn’t be drowned out so unfortunately I didn’t sleep, ALL NIGHT. A real shame because apart from that, everything else was good.
• 881izzyj (10/5): Lovely staff - Thank you so much to Benjy and Debbie on the desk Saturday night. They were so friendly and accommodating. We had just come from a terrible hotel over the road but the guys on reception helped us book a last minute room.
• Mobile56414091006 (10/5): Awesome - Excellent reception and service. Made so welcome from start to finish of my evening. Emily and Beth are absolute stars!!
• Relax35280288073 (10/5): Great staff and facilities - Benji at the Norwich branch was fantastic, very welcoming and friendly. Facilities and breakfast were good too. Hope to visit again soon!
• CarlB735 (2/5): Sadly after many stays here this will be our last as it was so poor - We are currently staying at the Premier Inn Nelson and have stayed here many many times over the years. Norwich is great for family get togethers and Christmas shopping and TBH the hotel location and reasonably priced parking make it an ideal place to stay. However over these years the hotel has declined, we always book the premier plus rooms but even these have seen better days, our room 203 has an overwhelming stench of damp/mould, the air con didn’t work properly (so had to have windows open with traffic noise) and the cleanliness wasn’t great. If these are the premier rooms I’d hate to see what the standard rooms look like now. The “premier” rooms are pretty small with tiny shower rooms. The shower had good pressure and are stocked with Bayliss and Harding toiletries. The grubby hand marks on the door (not ours), the mould on shower seals and the thick dust on the glass light shade did nothing to convince us this was premier at all. The double bed was super comfy as always and we had the added luxury of a fridge and a coffee pod machine. We had access to ultimate WiFi for our stay but only on one device, so it’s a fight to the death on who gets to use it, when we tried to use the voucher on another device it said it had already been redeemed, sadly for Premier Inn I got to use it to write this review. The bar is quite simply a dirty dive of a place, we tried to order 4 of the cocktails for £20 which represented excellent value except they didn’t have the ingredients for most of the 6 or 7 cocktails on the menu so instead we ended up ordering 2 cocktails for £12 and some other drinks for our party of 6, the tables were sticky and furniture mismatched not sure if shabby chic is the intention here but it was just plain shabby. To top off our first evening in the hotel we saw a poster on the way back to our rooms advertising 2 cocktails for £10 so we’d been ripped off too. We all ordered breakfast, however there was drama as we arrived as reception had incorrectly booked us in for the second morning of our stay and to make matters more confusing put it under one name, we sat there while they sorted their mistake out until we were given the all clear to get breakfast, sorta wish they hadn’t. Sausage and bacon looked microwaved with no colour to them, beans were lukewarm and they’d run out of white bread and some pastries. With all the fuss we wish we’d gone elsewhere. TBH I was trying to persuade the rest of the party not to have our evening meal there given the state of the place and the quality of the food but convenience won over and we had our evening meal there. As expected there were at least 6 things on the menu that weren’t available (sense a theme here) which was a bit disappointing but we all managed to find something. Prawn cocktail didn’t come with the bread and butter as advertised and had to be chased and they had run out of the yoghurt mint dip for the Indian nibbles. The mains faired a bit better however the Korean burger was without the advertised Asian slaw. The turkey roast dinner was nice and everyone who had dessert enjoyed them so not as bad as I had expected. It feels like a hotel on its last legs with the team working hard to make the best of it with absolutely no investment in either training or facilities. I started at 3 but with all of the issues we encountered it had to be graded a 1, we’ve agreed we will never stay here again.
• T2832BUpaulf (6/5): Bathroom heating non existent.. - Bedroom nice and river view lovely. However, with no heating in the bathroom and no ability to turn the water temperature up (it was restricted), this was the lowlight for us. This also meant that the towels had nothing to dry on from one shower to the next. The antiquated shower curtain was also very poor. So, bathroom in need of a refurbishment definitely with a towel rail desperately needed.
• Berniebabe (4/5): Sad old affair - Premier Inn itself was no more than you can expect, although the Premier Plus rooms did not match up to other premier inns we have stayed in. The main issue was the bar and restaurant. We went there for a drink and everything was sticky and shabby, The floor and carpet was blackened and most pf the tables were very ropey. I put notes on the table to say they were disgusting. Managements response was they (I assume Whitbread???) were not going to do anything because the Nelson was going to be demolished. When asked when, we were told it should have been last year. That suggests that the company has washed their hands of the place at the detriment of their customers and we have been exposed to below standard facilities. Surely a good clean once in a while would not cause too much expense and give their customer base a better experience. That are other Premier Inns in Norwich so we will definitely trying another Inn.
• snakefinger (8/5): Nice Stay overall - The hotel is bit dated . The restaurant was filthy and no way near enough selection for Breakfast. We stayed in the plus room which was nice overlooking the river. Warm and cozy .
• N1721BPlesm (4/5): Hotel has gone to the dogs - Been to this hotel 4or 5 times, but have to say the standards have dropped significantly, quality of service does not seem to high on their list, had wine spilt over me by the waitress in the restaurant, never anyone on reception to offer help or assistance, when I took advantage of someone being at the reception desk,asked if they could call a taxi for me, but was told that can't do that and to google a taxi firm. We were there from Friday to Sunday and had no room service at all, no beds made or towels changed, not cleaned, really poor service all around, the hotel generally was grubby at best, carpets were dirty, floors were sticky in the bar and restaurant, toilets were dirty needless to say, we won’t be returning.
• Hans (8/5): - Läget
• allanc60 (6/5): Impress your guests. - Hotel and location fine. Clean rooms ,friendly staff. Restaurant I wouldn't recommend as unless you book they want you to sit at the bar as they don't have enough staff to accommodate table service. There were plenty of empty tables and I was told it's not there problem. Good customer skills. As a frequent traveller and business user of Premier inn I find this unacceptable.
• DoraG01 (10/5): 3rd visit, can’t find fault - Hotel well positioned for shops/theatre. Hotel is clean and staff are friendly. Meal deal good value, plenty of choice on menu.
• ColinO724 (8/5): Adequate but could be better - Hotel is ideally situated for both bus & rail connections. It is looking/feeling a bit shabby in place bus I understand their are plans for redevelopment of the site. We were in room 35 which is an accessible room. There is a large pillar at the foot of the bed which a wheelchair user would have to negotiate. It is a large room and we found the heating to be inadequate, leaving a chilly feeling to the room despite being set to 22c.
• S2742LCclared (10/5): Ideal for a short break. - Friendly and helpful reception and staff. Clean room and bathroom. Comfortable bed. Handily positioned in the centre of town.
• FrancesL731 (10/5): Fabulous few days in Norwich - All staff were extremely friendly and helpful. The room was lovely and very quiet. A good location for visiting Norwich.
• Departure781394 (10/5): Good location and amazing staff - Use hotel on a regular basis whilst on business. Location is spot on and large multi storey car park next door is really convenient. Hotel is great and the staff are amazing.
• U4967ZXjohnj (10/5): Great stay - I stayed as family and Kyra was amazing and super friendly. She helped me with the vending machine. Kyra was on fire. Definitely will come back
• owleyes1956 (8/5): Comfortable Budget Priced Hotel - We only stayed for one night but found the hotel to be clean, comfortable and welcoming. Check in was quick and easy. Our room had everything we needed, although biscuits on the hospitality tray would have been nice. The self service breakfast was delicious with a good selection of items and drinks. Bar area was comfortable with prices that you would expect from a hotel. We will definitely use this hotel again in the future and it suits our needs.
• agonyauntie (10/5): Great value for money. Highly recommend. - Visited Norwich to attend a fitness event. Premier Inn Nelson is right beside the river, & the swans are lovely to see from your room or on the way to breakfast. Close to the station & city centre. Payable parking behind the hotel. Lots of walking nearby. Lovely riverwalk through the pub across the road where you can walk as far as you're capable of. The rooms are always clean with a wonderfully comfy bed & powerful shower. Staff are always helpful & friendly. Excellent value for money.
• B2509PGnickc (4/5): Noisy and Disappointingly - Arrived at 3pm after checking in online, I expected to use one of the self serve check ins, but these were all out of order. I had to queue in a line of 4 or 5, with only one receptionist on duty. I was initially impressed with my room and relaxed before an early supper in the restaurant which was pretty good. However in the evening I started to note the pub noise opposite my room. As I was watching TV it didn't bother me. But as it got later it got louder and continued till past midnight, the worst was the outside street lighting shining through the curtains. And I awoke the the noise of traffic going over the bridge outside from about 5am. Definitely not a good night's sleep. All Premier inn could say was sorry. Had the issue been the bed, no problem. Noise, not something they can control. Hello Premier inn, have you heard of double glazing. Won't stay at the Nelson again in a hurry. Not what you expect for a £100 quid a night
• purpleboots (10/5): We need more Grace - Premier inn does what it says - a good nights sleep! Bed comfy as ever tea in ready supply and all the basics there. These days having a window is a plus and there was even air from outside to cool things. Only tiny Moan was that the bath water runs at only a sensibly low temperature while I like mine hot hot but I know that’s a safety feature Warning that phone reception is less than great which leads me to ……. Big shout out though to grace on reception - prompt service at check in bit more important she rescued my meeting with cousin after 35 years by doing everything she could to check where I was and keep him from exploding (as I said I’d be there but had gone out🙄) she maintained confidentiality but still helped us make it happen so BIG thank you. I’ll come back here next time I’m in Norwich (even tho i also like the one near the station!) Btw - On that - duke street is so handy for the lanes of Norwich without being in the midst of its frenetic late night scene
• busyor (10/5): A fantastic hot breakfast buffet - This was our usual great experience with Premier Inn. In addition we found the breakfast to be the best hot buffet we've had at a Premier Inn. The amounts in the buffet dishes were relatively small, so it was replenished very frequently meaning it was all freshly cooked. In addition everything, including the plates, was hot. It was really delicious, so thanks to Chef Robert and Wendy.
• stephentW9450RX (4/5): Very hot and uncomfortable. - The hotel room was ridiculously hot with no heating on! The window barely opened more than an inch so you had to use the fan to push warm air around the room. It’s a shame really as the hotel is in a great central location but I wouldn’t recommend anyone stay there. For the cost of the room we had almost no sleep at all. There has to be better options in Norwich.
• H88TAjohnc (4/5): Unclean - Access reception down a dark poorly lit “ambush alley” check in was ok staff ok however room 33 was a bit Travelodge by Wyndham ie rough. It didn’t appear secure as ground floor but the piss de resistance was the unflushed toilet.There appears to be maintenance issues everywhere the room did not appear clean as usual and no WiFi . Norwich airport & Broadland much better . Breakfast ok. But it’s just sloppy.
• Roamer53 (2/5): Dangerous - We have stayed at Premier Inns all over the country for years. This visit was because of a hospital appointment at the Norfolk and Norwich. We were allocated a ground floor room backing onto gardens by the river. We went out for dinner and returned to the room about 11.00 pm. Soon after that we went to bed and turned the lights off. What followed can only be described as a horror story. Someone started banging on the window and a hand appeared through the window trying to get into the room. I ran to reception while my husband remained in the room. Eventually we tried to sleep again and the same thing happened twice,each time with me running to reception. Needless to say we got no sleep at all. The reception staff were very helpful and gave a form to send off to claim a refund for their “guarantee” of a good nights sleep. Premier Inn refused to meet the guarantee ..twice. Their argument was that it happened outside of the hotel. Well I could argue that a hand coming through the window was in fact on their premises. I was shocked that such an awful experience was met with such lack of understanding ..all for the price of their sleep guarantee.
• diop308 (10/5): Sarah and Angel excellence - Sarah and Angel’s customer service were above excellence. Their helpfulness and kindness were above par. Thank you Sarah especially for helping take a picture of our group.
• D602LBharryw (10/5): Great atmosphere - Amazing staff- Sarah and Angel are amazing , so helpful and extremely kind. Really Reccomend this premier inn, fantastic.
• D3774VHliamw (10/5): Stopped by and they were very accommodating - Amazing staff, really friendly and helpful. Atmosphere within the bar was amazing as well. Really appreciate those who helped us out
• LucyCongreave (10/5): You know you what you get with a premier inn - It was our fist stay at this Premier Inn. We chose this hotel as it was a five minute walk to the Holloway where we had a gig. The hotel does not have onsite parking however there is a multi story car park a couple of minutes walk. You know what you’re getting with a premier inn. We have stayed in a fair few in different cities. We stayed in room 106. The room was very clean as was the bathroom. The bed was so comfortable it was just what was needed after a gig. We checked out oretty early as I wanted to drag the husband around the shops! Would we stay at this hotel again?! Most definitely
• dianafT1499IB (10/5): amazing staff - Kyra was so amazing , credit to the company. I enjoyed my stay and will deffo return. Cleaninless was amazing , and breakfast was incredible
• kierons371 (10/5): Half term break - Pleasant stay. Ideal location as we were arriving late by train, it’s across road from station. Comfy beds, eat as much as you can breakfast. What’s not to like! Special shout out to Rob and Aaron in the bar who went the extra mile entertaining my son with Halloween themed fun and games, top marks.
• THATFOODIEMAN (8/5): Halo is slipping - A comfortable hotel a stones thrown from the railway station yet walkable to the city centre. A reasonable restaurant is attached. However, once again I could not help noticing how the carpets in the public areas could do with a clean.
• 385brittanyr (8/5): Very good with a few exceptions - The staff were friendly and accommodating. We asked one of the staff for a restaurant recommendation which was very appreciated (also was delicious!) The bed was comfy but the lighting in both the room and bathroom was lacking. The toilet required heavy pressing to flush.
• williambZ1080EC (4/5): Rundown - Very run down and not being maintained. Have stayed here many times over the years but this is the last. Also access along Prince of Wales Rd is scruffy and questionably safe.
• Tour36623037102 (10/5): Quality service - Quality ! This is my first visit to Premier Inn we Duke Street, all the staff were very polite and attentive, especially Emily who seated me took my order and my payment. Very friendly and polite as you would hope from Premier Inn, her colleagues who she insisted needed to be included in any review were of a very similar standard, she did give me their names but I seem to have misplaced the card. The food was delicious, I once again had the spring rolls and the ravioli. Parking is at the neighbouring multi story car park. I would be more than happy to stay here again.
• Janet (10/5): - Great location
• E2612GIjohnh (8/5): Overnight in Norwich - The hotel looks dated outside & is due for redevelopment. However the location near the station was what we wanted. Our room was smart & clean. Breakfast was busy but all food was being regularly refreshed & the tables kept cleared.
• bramble44 (10/5): Lovely central hotel - Lovely location as it's opposite the train station. We had room 33 but there is no power supply sockets by the bed at all the only ones are on the desk and near the kettle. The bed was comfy and if you have lactose intolerance make sure you get some milk as they don't put it in the rooms and the restaurant refused to provide some without buying a drink. Reception staff was lovely .
• Phillip (10/5): Great Location! - Great location within walking distance of the old town.
• Hermann (8/5): - its okay
• Dennis (8/5): - Beetje oud

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