Premier Inn Wells - Somerset

Location: Cathedral Park,East Somerset Way,Wells,Glastonbury, Wells, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• 749richardl (8/5): You must visit Wells! - Nice tidy hotel and a good location about 20 mins walk into the centre. Comfy bed as always and good breakfast. No USB charging points nore shaver/toothbrush socket in the bathroom and our bathroom had a bath with a shower over which was a bit problematic due to our health issues. (No accessible rooms were available). Sound proofing between the rooms could be better as we were woken up before 6 am by other guests getting ready to leave. (There was quite a few contractors vans in the carpark so may have been them?) I personally don't like having to pay £8 to park the car in the hotel carpark. Big Morrisons across the road if you need anything. Would we stay here again? yes we would.
• BobblenoseWarwicks (2/5): I'll never stay there again! - Total lack of sympathy from evening restaurant staff. I have mental health issues (anxiety & also a phobia about dogs following some unfortunate experiences) .I was horrified to see a dog in the restaurant and told the staff member I couldn't eat in the same room as a dog. She told me that in that case I'd have to eat elsewhere as it was an assistance dog. Whilst I had every sympathy with its blind owner, I felt that mental disability should be taken as seriously as physical disability, which it wasn't. I said as I didn't know Wells I'd have to eat in the restaurant. The staff member made no effort to find me a table away from the dog or to offer for me to take a meal up to my room. At the end of my meal I tried to explain my difficulties to her and a colleague in a calm reasonable way, but they were quite defensive. Another guest (male) joined in and swore at me! The following morning I spoke to the Duty Manager , cancelling my booking there for a second night. I said that I felt the evening restaurant staff needed extra training.
• suzannesF7849UK (10/5): Great place to stay - Not a great looking hotel, but great location for all amenities. The hotel was clean and the staff welcoming and happy to help with any additional requests. The accommodation itself could not be faulted. Fresh, clean and comfortable. Great nights sleep.
• clairewA4480QL (10/5): Miss Claire Wilson from Devizes. - Very good and friendly staff and very comfortable accommodation.The bloke behind the breakfast food called ray was very friendly and very chatty.
• Lavenderlad (10/5): A wonderful find! So close to the centre, restaurant on site and parking! - Excellent location and parking!! Which is very difficult to find in Wells. Warm and friendly. Fantastic service from the staff!
• maggiebS9610QB (10/5): Wells Premier Inn good experienceience - We had a very pleasant experience for 2 nights. Staff, particularly Luke & Sarah were polite, helpful & friendly. Nothing was too much for them. Our breakfast & evening meal was very good. We asked for a quiet room & were given one on ground floor. We noticed that they handled a difficult guest well on one evening. Thank you for a good stay especially as we were visiting a sick relative & needed it to be calm & quiet.
• 598joannee (10/5): Great stay 😍 - Lovely clean rooms Ray who cooked breakfast was very friendly and lovely We were greeted by Luke on reception on our arrival and he worked extremely hard the whole 4 days we were there, he was friendly polite and a really nice young man
• H3333WFsimona (10/5): Outstanding Stay - Accessible Room Outstanding for Disabled Mum - I stayed at this hotel with my mum who is disabled. We booked an accessible room and a standard room for me. The accessible room was outstanding, with a wet room and a lower bed than in my standard room. Both rooms were extremely clean. We booked breakfast which was £10.99p per head and was excellent with very good quality sausages and bacon. The Chef made us fried bread in our second day. The staff were outstanding and really helpful. Overall an outstanding stay and value for money in a beautiful part of the country. Thank you.
• theoldnick (6/5): Hotel ok. Poor parenting with consequential overnight noise ruined it. - Hotel very good. Staff excellent. Badly behaved or poorly controlled kids ruined what might have been a good night's sleep. No Good Night guarantee
• V4807ACdawnb (10/5): Excellent - HIGHLY RECOMMENDED clean, pleasant and close to shops and short walk to Wells Cathedral. We went for our daughter's wedding and The Premier made our day special.
• stephenholland13 (10/5): Great overall, value, location and accomodation - Good location being so close to the city centre. Very quiet abd clean room with kettle, tea or coffee. Good parking although a small charge its worthwhile. Very satisfactory breakfast with good choices. Nice and friendly staff at reception, bar and restaurant. Good overall place to stay where others locally can be seriously deficient.
• Maticus1894 (10/5): Excellent service - Stayed here for 2 nights and Karli was very helpful and gave us excellent customer service. A credit to Premier Inn and her team
• 277alfieh (10/5): Amazing staff - Karli was incredibly hospitable, so friendly and easy to talk to. Really amazing service, couldn’t recommend this premier inn any more 👍
• charliebX6119LN (10/5): We'll be back!! - Stayed in the hotel in wells, 10 minute walk from the high street and a big supermarket across the road, was a nice premier inn with a good atmosphere, food, drinks and room all reasonably priced and quite nice food but what really stood out was the service, Karli really went the extra mile for us making sure we were all happy with our food and drinks, quick and efficient service, lots of local information and just a really lovely girl, we will stay here again when we next come back ESPECIALLY if Karli is on shift!!
• joslief2025 (10/5): Staff - Very lovely staff, always have a good laugh and always willing to help. Ray and Sarah, especially, always on hand to help when in the restaurant or reception.
• andrewpP9840VY (10/5): Great stay - Tremendous location just a short walk into the city. The whole team Luke. Louie and Harrison were amazing. We used the meal deal which was great value and both meals were delicious.
• judybO1478KV (10/5): First class stay - A lovely welcome at Reception. All the staff we saw were helpful. The evening meal in the restaurant was first class and the staff were very attentive.
• Dean (8/5): - Was clean and staff nice and helpful. What ruined it for us was the wifi. Absolutely horrendous speed for a hotel. Not even 1MB of speed.
• D9889VZpaulr (10/5): Above and Beyond - Excellent service, waiters name was Luke. Friendly courteous and helpful, taking extra care with gluten free foods and helping to adjust the food order to facilitate the food intolerences
• stephenpW4967WX (10/5): Does what it says on the tin. - We were made welcome, every thing worked, room had all we needed. No frills but as to be expected. Staff were excellent, everyone we met was friendly and very helpful. We had included meal deal (dinner & Breakfast) this was very good value, nicely presented and very tasty too. Breakfast chef and waiting staff were excellent; friendly, helpful and efficient. Layout for hot breakfast was superb; if you must have self service breakfast this is best layout I have come across. Well done. Premier Inn at their best.
• Adventurer579374 (10/5): A heartfelt thank you to the team at premier inn - We stayed for 3 days and 2 nights while attending a funeral, and the staff made a difficult time much easier. We arrived very late on the first night when there was nowhere open for food, but we did find a kebab should on route 2 mins away just before it closed and the gentleman who checked us in kindly found us a plate and cutlery — a small gesture that meant a lot. The next morning we had breakfast, and our expectations were completely surpassed. Chef Ray is an absolute master of poached eggs and such a cheerful, friendly presence. He chats with everyone and brightens the whole room. When we went back to our room to use the shower, we embarrassingly couldn’t work out the taps, but Chanel came up straight away to help us without a hint of judgement. She was so kind and understanding. Breakfast the following morning was just as good, if not better. Both Chanel and Chef Ray greeted us like old friends, remembered us from the day before, and made us feel completely welcome. Nothing was too much trouble. Premier Inn are very lucky to have such genuinely friendly, customer-focused staff. They do the company proud and made our stay far better than we ever expected.
• David (8/5): - Great location to visit Wells, easy walking distance to the cathedral without the parking difficulties.

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