Premier Inn Chipping Norton

Location: Spring Street,Chipping Norton,Oxfordshire,Stratford Upon Avon, Chipping Norton, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Electric vehicle charging station
• Breakfast available (surcharge)

Rooms Available

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• 845jaronm (10/5): Prem staff silvana - I stay here a lot with work and silvana is amazing with her service helped me with reservations of the room I prefer as been a regular here and very friendly towards myself from a customer point aspect
• F9382FQpault (10/5): Eda’s exceptional service - Really great hotel. Service outstanding. Food served on hot plates and really great value for your money. Eda on Tuesday served me for breakfast and was there again for dinner. She is exceptional at service and an utterly nice person too. Having to cover the bar and to serve everyone’s food, she was outstanding.
• MartinaLondon11 (2/5): Dirty Hotel Covered in Scaffolding - Another Premier Inn that has gone downhill. No parking next to the hotel or anywhere to drop off your bags. Road outside is blocked off and the hotel is covered in scaffolding. Room was grim, dirty bedside tables which hadn't been cleaned, dubious mold and marks around the shower screen in the bath. Carpets with stains on them and the veneer peeling off the desk in the room. Plus heating controlled from reception. You have to come downstairs and beg at reception for them to turn it up as they keep the temperatures low to save on heating. Once upon a time Premier Inns used to be good and now they are run by a skeleton staff with little care for the customers experience. Will probably be my last time booking one as this is the third one I've stayed in this year that was sub par.
• 776matti (10/5): Great location with friendly staff offering good value for money - Great location. Within walking distance of Chipping Norton High street. Rooms were clean with a very comfy mattress and great shower. Breakfast was varied with friendly staff on hand if needed. Parking is £4.50/24Hrs which was very reasonable.
• courtneywQ7913LZ (10/5): Top class - Absolutely amazing staff here! Always made to feel very welcome. Top quality service!! Thank you guys!!!!!! 5***********
• chlow744 (10/5): Amazing stay - Amazing stay, rooms are very clean and the hotel is well looked after the staff. We had dinner on the evening and the food was cooked to perfection and a great value for money, big well done to the chef Lula. Location is close to the town (3min walking) distance but very quietlocation. Breakfast was superb, can't fault it! Big thank you to Marina for looking after us the whole stay, you are an absolute gem to the company! Overall amazing experience and thank you for our amazing experience.
• ianhG7145QT (10/5): Another very pleasant stay at Premier inn, Chipping Norton - Laura and all her team are always very helpful, they always respond to any requests promptly with no hesitation whatsoever
• J9357RYleeg (10/5): Great stay - My stay was excellent. I couldnt faault it at all. The staff were very warm and welcoming. Laura the mananager went above and beyond, very happy and smiley and always stopping for a chat when we saw here. Kudos to all staff involved. I will definatly recommend and be staying again ☆☆☆☆☆
• I8658IUamandap (10/5): Fantastic stay, highly recommend - We had a great stay in a wonderful location. Staff were very friendly and helpful, especially Pauline. The hotel and rooms were clean and tidy. Would definitely stay here again.
• Jet15461397915 (10/5): Perfect experience - I had a brilliant experience at the premiere inn in chipping Norton. The staff were excellent and very polite especially Laura which is the duty manager. She was just the most helpful and did the up most best for us. Would definitely stay there again!
• X6275PXclaires (10/5): What a great cheap hotel - Great service, very friendly staff Good food The room was lovely, bed was very comfy. Omg the shower was soooo good!!! Would highly recommend.
• PrinnyPree (2/5): Damp rooms - The room was dangerously damp you are hit by the smell of damp when you enter the room, there was no room alternative so we had to stay there or sleep in the car which isn't really a choice with a 5 year old. I had trouble breathing in the morning.
• mrsw288 (6/5): Horrible smell in bathroom - Location good for The Farmers Dog pub. Hotel bathroom had a very strong smell of drains. Complained to the reception staff and they said they would look into it. Smell did not go all the time we stayed there. Had to ask for our room to be cleaned. The receptionist said we were late leaving our room and he would ‘see what they could do’. On arriving back to our room that evening, we had clean towels and our bed made (with the same dirty sheets). We were not given clean cups, spoons or had our teas and coffees topped up.
• alansQ4074VO (10/5): The best reunion ever - We arrived and were greeted at reception at 3pm as per booking. 3rd floor room, (quiet and comfortable). We had evening meal and breakfast on site. All very nice, tasty and fill, thank you to the chef. A group o10 and we picked the perfect hotel.
• nicholase657 (8/5): Welcoming rooms and staff - Outside was a disappointing view when you turn up but inside it was very clean and welcoming , we had a really comfortable atmosphere in our room with fridge , iron , coffee machine etc
• J8670AOlauras (10/5): Great night away! - The room was spotless and spacious, our evening meal and breakfast were both beautiful and the staff were so friendly! Will definitely be back!
• H3317AYwayneb (6/5): Chef ! - The chef was rude and sarcastic I asked is there any sausages and eggs he said they will be 12 minutes I told you already he said, had not even spoke to him ! After sitting down next couple that came in waited 15 minutes on there table before going up asking for black pudding and eggs again being rude to them smirking and head shaking.
• amandagD9982LJ (6/5): some staff could do with customer service training - came with my daughter and arrived 15 mins early. The fella on reception ignored our arrival and was busy chatting to another member of staff. A family walked in to check in and he served them straight away even though he clearly saw us waiting. We felt invisible! Our room had a funny smell and I had to ask for coffee sachets and toilet roll for our room. For a newish building it was a little run down with bricks missing out of the walls.
• katiehC1505FW (4/5): Such potential ruined by smell - Mixed review Starting with the negative. I had read reviews about smells but thought might have been sorted. There was a sick smell in our room (1st floor) and smelt of nappies in corridor. I heard a lady complain of sewage smell in her room on 2nd floor. Needs to get sorted!! Such a shame as food is lovely and staff really make it!! Laura, Zac and Pauline were really helpful.
• Compass62417407369 (8/5): Lovely hotel and friendly staff - Lovely stay. Hotel was clean. Staff were friendly, breakfast was good. I did feel for the staff as they were covering both reception and the breakfast and were so busy, but if we asked for something they sorted without hesitation.
• Keri82 (8/5): Ticked the boxes of what we needed for a one night stay - Tara was absolutely fantastic and went above and beyond to make myself and my daughters stay as easy possible due to our hectic schedule. Our premium room was quiet, clean and spacious. Car park had plenty of spaces, location great for access to Christchurch town centre. Breakfast was average but there was a decent selection of options.
• 328bethans (2/5): Not great… - Had to drive home late at night with two young children. Check in is poor, one machine is out of use for self check in and the other had some glitches. There was someone manning the restaurant for assistance but it’s not ideal for customers or for the staff. Our room smelt of sick and was unpleasant. We also noticed there were only two towels in the room, a bath towel and a smaller hair towel, given this was a family room with 4 people on the booking, I found it odd. The room was also very small for a family and smaller than other Premier family rooms we’ve stayed in before. Apparently there were no other rooms to move us too. A two hour drive home and a disappointing experience. Our two children were excited to stay and we have booked breakfast for the next morning. This is the second time we have had a poor experience with a Premier Inn in the last 12 months and I don’t think we can rely on them for good service. Also the second time we have had to pay for parking, is this becoming a new thing for Premier? No thank you…. Might be Travelodge next time for us!
• AONE5 (6/5): Underwhelming - A below-par Premier Inn. First impressions are not good, with the frontage covered in scaffolding and one of the two lifts broken and unrepaired during our stay. Online check-in did not work, the check-in kiosk couldn't find our reservation with Name and Post Code, which usually works, requiring a dig into the emails to find the booking confirmation. The bedroom is a standard Premier Inn style, though the bathroom had some mould around the bath and in the grouting. The shower couldn't hold on to a constant temperature either. Parking at the NCP is expensive - £15 for the night and no pre-booking rates available, despite the Premier Inn website referring you to that car park. If I were visiting Cheltenham again, I'd have a look at the Holiday Inn Express, which is close by. One plus point - you're in the centre of town and a short walk to plenty of dining and drinking opportunities.
• gr_7247 (4/5): Certainly not a Premier experience - Hotel entrance is shrouded in scaffolding so not an appealing appearance and no explanation given as to why it is there. One of only two lifts in the hotel was out of action for the duration of our stay and was not being worked upon. Despite having paid extra for their 'superior' Wifi, the service was very poor or non-existant during our entire stay - this is the third Premier Inn we have stayed at in the last month and at each one the Wifi service was very, very poor. It is as if all Premier Inns are organised to prevent guests receiving an acceptable Wifi signal. On a positive note, the staff we came into contact with were friendly and helpful but there are other hotels in the centre of Cheltenham which may offer visitors better overall value for money.
• anthonywY1751PY (10/5): Pauline kept the room lovely and clean - Pauline and Laura were amazing could not do enough to help as we had travelled from New Zealand Laura was very professional at breakfast and helpful with local knowledge Pauline recommended the local sites and entertainment
• 650reannaj (10/5): Lovely stay for a few days!! - We came to stay with our kids for a few days during half term and just want to say how lovely and friendly all the staff were, especially the manager Laura! Everyone was so helpful and we thoroughly enjoyed our stay! We will definitely be coming again 😊
• 538annd (10/5): Fabulous stay - Has a lovely stay in the cotswolds with my Partner and child. We decided to stay in the evening and have a meal at the hotel. Food was great and the service was outstanding. My little girl particularly took a liking to the hotel manager Laura, she was amazing with her and made her stay super special! So thank you all, we shall definitely be returning.
• Bobbins170 (10/5): Lovely weekend away - Came away for the weekend with my partner to visit Cotswolds, we had such a lovely weekend! The hotel was really clean and ran very well! Exceptional service, the manager Laura always went above and beyond for us, I’d really recommend this stay to anyone thinking about visiting the Cotswolds! We will definitely be back.
• Superpaps (4/5): Gone downhill...terrible breakfast! - The rooms are standard clean and predictable; exactly what is needed. However the windows are sealed, theoretically there is a ventilation system...completely ineffective. The ventilation system in the room makes a constant noise making sleeping a slight problem. The water temp never reached anything belong lukewarm. The Breakfast used to be above average; it has gone down hill. We stayed 2 days and had the pricey £10.99 breakfast. The eggs were rubbery (unbelievably rubbery), the bacon was almost uncooked and at NO point were all of the individual components of the breakfast (eggs, sausages, bacon, hash browns etc... etc...) available at any one time. The breakfast preparation was slow, the cook behind the counter was grumpy. Quite a disappointment for over £40 for 2 morning breakfasts.
• 877simonj (8/5): Excellent - Excellent staff - clean and well maintained. Despite staying over the races weekend and the hotel was full, we didn’t experience any drop in the quality of service.
• markfF5246LB (6/5): Bang average - 25 min to check in as they were so busy! Rooms are basic but ok, food in restaurant is bang average at best…. Not everything on menu is available, and they chuck you out at 10pm!! All in all it is a pretty rubbish experience really and only worth staying if you can’t find anything else!
• Angelmum186220 (10/5): Gold Star Experience - Check in was super easy. Met at Reception by 2 very friendly and helpful ladies. Explained meal times etc to us. Room was as described. Comfortable and clean. Can't fault it. My only observation would be maybe it would be good to have bath mats provided for using the shower. We paid for a meal deal. Our evening meal was lovely. We treated ourselves to a cocktail which was amazing. Food was delicious. I think the lady working on the evening of October 18th was possible called Samia ?? I just want to give her a big shout out .... she went above and beyond. A gold star Breakfast was again delicious and the ladies working were friendly and welcoming Would definitely come back again when in the area
• FDanf1 (6/5): Overwhelming Sewer type smell.... - Second visit to this Premier Inn. All good..comfortable room and bed as always. Only problem was an overwhelming sewer type smell in the room ( not from the bathroom )..this smell could also be found outside the hotel near the main entrance where the scaffolding and boards were nine place. Great Shame...because otherwise fine.
• 259judithw (10/5): Great staff - Had a lovely two night stay at premier inn Cheltenham. Made use of the restaurant for a lovely evening meal, and the very good happy hour too. Excellent staff with a particular mention to Lainey and Ellie who truly looked after us. Great customer service and lovely welcoming staff
• Navigate01531473842 (10/5): Very nice clean and friendly hotel - Lovely clean hotel. Staff very friendly and very helpful. Especially Matthew and Lainey. Very comfy king size bed! Clean room with lovely ambient lighting. Nice reception and bar area and good breakfast with plenty choice. Great central location in the town.
• ruthhJ6355AH (8/5): One of the staff (Eda) really helped us feel at home and was very helpful, even when we were a bit late for breakfast. - The staff were very welcoming and accommodating. The rooms and other areas were clean and tidy. We had a very relaxed stay, which was essential as we were preparing to go to a funeral. Eda told us how to walk into town safely. I wanted to find somewhere to buy some flowers and she gave some helpful advice.
• 320jonathonh (6/5): Ok - Bedroom lovely and clean, staff at reception lovely and polite. Down side is restaurant only ever open morning rarely in evening if at all. Have been going for 2 years and only ever been open once and then they didn't have half the menu. Very poorly run when it comes to this side off things. Also some cleaner can be rather rude.
• PrinDSFC (10/5): Excellent meal service arrangements to suit our group. - Excellent service from the Team whilst staying with a group of five for 3 days. Due to evening work commitments, we needed to get through our evening meals quickly. This was facilitated by the Team allowing us to pre-book the meal time and meal orders. The team were excellent and made this possible so that we could make our evening work commitments. Special thanks to Tia, who made this possible, and to Lainey, Matthew and Steve for making his work like clockwork for us.
• 317heleny (8/5): Not quite what a premier inn experience used to be - Stayed recently for 2 nights. We are regular visitors to a premier inn and have stayed here a number of times but not for the last few years Our room was fine, up on the first floor just down from the lift. Clean room, comfy bed as normal. The heating was good as it was was cold when we stayed The adjoining restaurant, one of the reasons we stayed here, is no longer open to the public. It is only open for breakfast and evening meals. When we visited we were the only ones in the restaurant. This resulted in us being centre of attention with the waitress back and fore to our table constantly and we could see her watching over to us the whole time which wasn’t a very relaxing experience. The food was very average, pizza and burger, the deserts were made with frozen fruit which was still frozen when served. Clearly things are kept frozen due to the small amount of customers. However breakfast both mornings was excellent and the breakfast staff were lovely As we have found on our last few premier inn stays the reception staff aren’t what they used to be. Not rude as such but customer Service doesn’t seem to be the top of their list. Rooms are also not made up like they used to be, although tea coffee etc is available in reception for you to take as needed Although our stay was fine the Premier inn experience definitely wasn’t what it used to be.
• M5483TRmichaels (10/5): Lovely stay - Great stay as always and the team are fantastic. Room was clean and tidy as expected. Will always stay here when in Cheltenham!
• F6910SGmarkb (10/5): Amazing stay at the premier inn in Cheltenham - Thank you to all the staff at the premier inn especially lainey. She made my stay very pleasant, I will be staying again, breakfast was good. Room was clean and comfortable. 5 out of 5 stay😊
• T8663UDthomash (10/5): Amazing - Was down here with work and it’s great hotel to stay at. lainey and her team made the stay amazing and they were very welcoming
• Tourist34003353784 (10/5): Amazing friendly staff - Amazing check in. Huge shout out to Laindy and Tia. So helpful and friendly. Made my reservation for me when I struggling with WiFi issues. Can't thank them enough.
• JJEnglandUK (10/5): Top Premier Inn - Great Premier Inn. Staff are very friendly and helpful. Premier Plus room. Shower over bath. (Odd that provided toiletries comprise three bottles of hand/body wash - a conditioning shampoo in place of one of them would be nice). Usual comfy bed. Very quiet room - didn't hear others in corridor or doors closing. Great location. Breakfast was excellent. Again, great staff. Food nicely presented and regularly topped up. Amazing the difference good staff can make with the same basic ingredients. Well done Cheltenham, wish all Premier Inns were as good!
• Stay43475975159 (8/5): A good stay - Thank you Lainey for your fabulous customer service. You couldn’t have made us more welcome. Rooms are a bit tired and smelt of vanilla (?) but a good central place to stay. Parking instructions with the the confirmation would have been useful
• Blueberry90210 (10/5): Great central location - Check-in was a little surprising, but worked well using the self-serve screen and there was still a very helpful (Scottish?) gentleman employee, with a great sense of humour. The room was exactly as I’d hoped; clean and fresh feeling; no carpet stains and no stale smells, as in other hotel rooms. It was in an excellent location for us staying in Cheltenham and the High Street car park was very close by - our car was perfectly safe overnight. 5* Highly recommend.
• matttX9883LH (4/5): Noisiest hotel ever stayed in - One of most noisiest hotels I’ve been in. It seems nothing is insulated. Can hear walking, showers (next to me and above) is like I’m standing in a thunder storm outside, people flushing toilets etc. feels like I’ve had more peace on the motorway. But location is great. Do not stay on floor 2! Got another 4 nights of this… and it’s 23:55…
• christinajay99 (10/5): Reasonably priced for a convenient central location with good amenities & friendly staff. - Great location. Nice atmosphere. Room more suitable for families rather than with friend but okay. Price was reasonable for central location. It was very clean & we never noticed noise. Friendly & efficient staff.
• DavePChelt (6/5): A very average Premier Inn - Normally you know what to expect with a Premier Inn and then there is this one. It's poorly maintained and very average. The single beds were left out, holes in the bathroom where the maintenance team couldn't be bothered to fill after changing the shower screen. Dusty as the cleaners don't dust properly.. The button pushed in on the lift has been like this for ages and nobody appears to care? Lock still missing on the door to the rooms. I could go on and on.
• 175helenam (8/5): Reliably friendly and welcoming staff - Unsure whether it’s how staff our selected for Reception at Premier Inns or how they are trained or both, but in my experience always friendly & helpful. Good value. Clean. Comfortable mattress. Limitless tea, milk and water available. We bought prepaid breakfasts. Plentiful because it’s an all you can eat buffet - I had fresh fruit and granola. We also had veggie cooked breakfasts. OK for the cost. Love the mini teapots and coffee OK too.
• smartie-iow (2/5): Disgusting! - Arrived around 1.30am after holiday and was looking forward to a good nights sleep. Walked in the room to a disgusting smell, the curtain was hanging off, the beds weren’t made, one of the pillows was dirty, there was rubbish on the bathroom floor, the bathroom ceiling was covered in mould and 1 set of towels even though family room for 3 was booked. After looking in tripadvisor we saw quite a lot of bad reviews so even though we had paid for breakfast in advance of the room was anything to go by I wasn’t going to risk eating the food the in the hotel. Will never stay here again
• 294mjj (10/5): Such a wholesome experience!!!! - I came here for my boyfriend’s birthday get a way for a few days and it was soooo lovely!! Our room was made to perfection and we even got some yummy treats and a card which we did not expect at all, everytime we come here we are always well looked after and cared for and the food, drinks and customer service is always a 10/10!!
• philipn998 (4/5): Very poor experience with Priemer inn - We stayed on Friday the 15th for one night. When we checked in we were told the rooms were very hot due to the Air con not working. When we opened the door to the room it was like stepping into a Sauna . The staff had put fans in the rooms but all it was doing was moving the hot air around. No bedding on bed just a sheet . So the nights sleep was pretty poor. About 4 hours sleep if that . In the morning at checkout the reception staff was not bothered about our complaint . My mother and father in law were staying in one the accessible Rooms. They went to use the shower chair but it was covered in black mould . There wasn't a quilt in their room . When we asked for a quilt for them a staff member came with it knocked on the door walked in and just left the quilt on the bed. It was a good job we were with them to help put the quilt cover on . We have also done an online complaint regarding this stay and to-date no reply. On a positive note. One member of the house keeping staff went out her way to help us. Her name was Mel such a lovely lady .
• timrF7435DQ (6/5): Did the job - Monday night in August did not come cheap at £136 and you now need to add £3 which did seem a bit penny pinching. Double bed with a sofa bed by the window, drink making facilities along with a TV and a hairdryer etc. We even got a bath which was a nice touch. The room location was a let down as it involved stairs and no lift option we could find? I would ask next time for a room in a better position. Helpful staff at check-in who tried hard to be helpful.
• Dig1959 (8/5): Nice hotel. Pity about the attached pub/restaurant. - Regular visitors to Premier Inns, but this was our first visit to Christchurch West. Our early check in was fine, as was our room. Reception staff polite and efficient. Room clean and tidy. We prefer a walk-in shower, but the bath version was ok. The kettle was dodgy; had to hold down the “on” button until the water boiled. Reported to reception as we left. So, overall, content with the accommodation. We didn’t use the attached pub/restaurant, the Bailey Bridge, until the last night of our stay, for a drink only. It is a sizeable place but the bar was bereft of beer pumps; only Coors, Madri, Moretti and Guinness were available - three globally produced, equally tasteless lagers, but no ales ( not even the ubiquitous Doombar). I managed to get a decent drink by way of a bottle of Sharps Atlantic (why not available on pump?) but things then got worse when my wife dared to ask for a brandy. The two bar ladies were polite and did their best to be helpful but could not locate a bottle anywhere. A study of the drink bottles on the shelves at the back confirmed not only that brandy was nowhere to be seen, but also that minimal other choice of spirits was available either. So, a question to Premier Inn: why is this modern, reasonably sized, hotel attached, gastro pub so poorly stocked?
• MerlinFalcon42 (10/5): Traditional Premier Inn experience. - Having seen mixed reviews about Premier Inn's Christchurch West Hotel, I had mixed feelings, but was happy with PI's reputation and our past experiences with them (we, as a family, go to a different PI each year). As such, PI at CW, looks a little worn and well-used, but the Family Room was clean, all the amenities worked and was perfect for our needs. We had the meal-deal and the evening meals were as good as ever (probably a good idea to avoid asking for pints of soft drink for the kids, as this was found to be quite pricey, something like £8 per pint glass! The staff are well-versed in asking about and addressing allergies and have folders for people to check ingredients against meal selection. There were menus to peruse in the room, though it would have been nice to see details of the Meal Deal there too. The breakfast has taken a step away from the buffet style, here, one gave the server your choices, with whatever quantity wanted and one's plate was brought to you pre-loaded. The desire or ability to overfeed oneself, is technically there, but we did not feel the need to ask for seconds. The coffee machine works well, but the addition of a hot-chocolate machine would have been nice. All in all, a good selection of foods for breakfast and tasty as ever. Check-in and check-out was easy and the staff helpful and cheerful. While there was plenty of available parking, overseen by cctv, the PI itself is quite well hidden amongst various car showrooms.
• 165gillianf (6/5): Not the best Premier Inn - We stay in a number of Premier Inns and although the room was as expected and comfortable, the service (with a couple of exceptions) was not. Firstly, it is very difficult to find. We tried to phone, but no one answered the phone. The afternoon staff on the desk for check in are unhappy and unhelpful. The Ultimate Wifi was difficult to use and the staff did not help. The hairdryer kept cutting out and when we asked for another one, a very grumpy person told us that they were all the same although she did get us another hairdryer. She came from the back and was still eating her meal when she got to the reception desk. The staff in the restaurant were helpful, especially the Russian lady.
• sarahtV585EQ (6/5): More team needed - Lovely room as usual. Staff seem to be struggling a bit with computer systems and having to multi task with reception duties and cleaning. A few computer problems meant that a request for a WiFi code couldn’t be fulfilled which we had prepaid for. One breakfast was a good thing, the 2nd not so much, in fact it was disappointing which is hugely unusual for a Premier Inn. Have the impression that a few more team members might help !
• Mikey_on_Tour2013 (8/5): Well placed premier in - The hotel was nice, nothing above and beyond but it was not below expectations. Staff at reception were nice and it was in a good location.
• livinginwales (6/5): Understaffed - The exterior really needs maintenance all the paint is pealing, and it looks really run down. The interior is ok, and the staff are welcoming. The restaurant is in the next door former 'table table', it is only now open for hotel guests. We couldn't get a table in the evening at the time we wanted in the restaurant even though it was virtually empty as only 1 chef on ( but this is a common issue) in Premier Inns, so we ate elsewhere. The optics in the restaurant bar were poorly stocked, and it looked like it was closing down. We had the included breakfast the next morning and it was cooked to order, there was only one waitress and lots of guests but she took the orders and served the food quickly, the food was well cooked. I would only recommend for an overweight stay if you can get a cheap price any longer stay would be depressing. The car park requires you to key in your registration and confirm your length of stay otherwise you get a £100 fine. Google maps won't take you to the hotel ignore the instructions and take the turning after Hendy Land Rover and follow the road around to the parking the signage is poor

Photos