Premier Inn Portsmouth Port Solent

Location: Binnacle Way,Portsmouth,Hampshire, Portsmouth, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Cave02 (10/5): Good stay - Clean and comfortable. Staff nice and friendly. Meals good choices and good quality food . Convenient location next to the train station.
• Guide300944 (10/5): Lovely Premier Inn, would recommend/ stay again - Lovely Premier Inn, I upgraded to a premier plus room and it was really nice, quiet with nice quality tea, nespresso, chocs etc and an iron/ board as well as lots of space. Was there for business so just needed something practical but would've been happy to stay for leisure too. Nice staff and atmosphere.
• RKassie (10/5): Excellent hotel. Fabulous service. - I have nothing but praise for the entire team at this Premier Inn. I have stayed at this location on multiple occasions, and each visit has been consistently excellent. From the moment I approach the check-in desk, I am always greeted with a warm smile. The check-in process is seamless, and I am always very well looked after. The reception team manage my car parking, book my dinner and breakfast reservations, and coordinate every aspect of my stay — from room cleaning to any additional request I’ve ever had. The restaurant staff are pleasant, attentive, and always happy to recommend dishes or highlight daily specials. The cleaning team keep both the rooms and hotel spotless, and they too never fail to greet me kindly. I have stayed in many Premier Inn hotels, but I have yet to find a team more sincere, hardworking, and genuinely welcoming than the staff here. Their service, professionalism, and kindness always exceed expectations, and I truly appreciate the effort they put into every guest’s experience. A wonderful hotel, run by an exceptional team. Please keep up the great work — I would mention names, but there are far too many deserving of recognition.
• Happyholidayer7 (2/5): BEWARE THE CARPARK - I know that the carpark is not run by Premier but ultimately they should be held responsible and, if the parking company they use try making extra money out of Premier customers by sending out erroneous (I am being polite here) PCN notices, then Premier should do something about it. Basically we spent a night at Port Solent. We knew there was a £3 parking charge for 24 hours. No problem. We got to the carpark and read the notice to see how to pay. We were on the machine in the foyer when the helpful young receptionist said he could do that for us. Took the reg. number and card. Two weeks later we got the PCN notice, for the period 3.22 to 5.10 when we left to go to the Marina. But no notice for the 9pm to 11.30 the next morning parking. If we hadn’t paid for the 1st period, how come we were okay for the 2nd? It is the total inconvenience and stress of then having to do the appeal. There is no way to contact them, yet if you don’t do the appeal, the fine goes from £60 to £100 after 2 weeks. It is almost impossible getting through to Premier. Got through to Guest Services who confirmed we were not the first, but told us to email the hotel and they would get it cancelled. They didn’t and then 2 weeks later we get a reply asking us to get confirmation from Premier that we had paid. Again, so difficult and a lot of hanging around trying to get through to Premier, but when we did, they confirmed payment was showing and had been put through by the receptionist. This has now been resolved and cancelled but we have had no apology for the time and stress for something that was never our fault and something that Premier concede is not a solitary incident.
• normahK6178OS (10/5): Convenient for ferry terminal - Good convenient location to ferry port Nice clean modern rooms Comfortable bed. Only criticism is that they need more signage for location of lift in the corridors for for guests departing their rooms
• davidmZ6739PK (10/5): Happy times - Very nice friendly staff I was here for a while and made me feel very welcome at a lonely time in my life. I would love to stay here forever if I could!
• Y4232GPbonnieb (10/5): Excellent - Staff very friendly and always happy to help definitely be back in future. Central location for the whole of Portsmouth 2mins from motorway. Great value for money as 100% value.
• H9539MHdenisem (8/5): General observation - Would recommend this hotel cleanliness was good Parking for the weekend Friday-Sunday was £9.00 which i consider reasonable. A pass could be given for those staying at hotel to get free parking Visit to Gun Wharf Quays was nice and spinnaker tower was interesting.
• LynwoodH0use (10/5): Comfortable staff with very accommodating staff. - Lovely hotel. Perfectly located. Seeing a show at The Guildhall which was seconds away. Easy walking distance to Gunwarf Quays. Parking next door in multi-storey £4.50 for 24 hours. Easy stroll to hotel. Staff above and beyond. Arrived before check in but not a problem for receptionist who secured our room early. Nothing was too much trouble. Room decent size and bed comfortable. Black out curtains which were a bonus. Very quiet. Breakfast next day was very good. Eggs looked a bit tired so we asked for fresh ones and they were made immediately with no fuss. Coffee excellent. No complaints at all and wouldn’t think twice about staying again.
• Dream46320092212 (2/5): Never again! - Worst premier inn we've ever stayed in. Bathroom hadn't been cleaned, bedroom floor covers with crumbs around the bed. Very noisy communal doors and people in the room above who were either a herd of elephants or a family of ten pin bowlers who used the room to practice throwing. No help from the reception when we complained about the noise.
• sophiebP9012GA (2/5): Don't trust Premier Inn - Due to fire moved to another hotel miles away with no transport links promised would get refunded and now customer services are refusing to honour this. Manager Kelly is extremely rude.
• JoanneW464 (4/5): Bed was too uncomfortable - Firstly, let me say the staff were all lovely and pleasant. Car parking was no issue. Room was tidy enough, I suppose. Unfortunately, thats where the positive experience ends. We have stayed in numerous Premier Inns across the country and can honestly say this was the most uncomfortable bed I have ever slept in! And as for the pillows - sleeping on a piece of paper would have provided more support! (One very thin flimsy pillow each) My partner, child and myself barely slept all night. We all woke complaining of back ache. Plus , every time someone came out of the lift corridor door, we felt the back draft via our door banging in the frame slightly...enough to wake up an already barely sleeping person. As mentioned, the staff we encountered seemed pleasant, however, a couple more staff members would have been better - they didnt stop rushing around serving guests (on reception and in the restaurant), clearing tables, cleaning tables etc. In all, I wouldnt really recommend staying here if you need to sleep, which is unfortunate because we have never had a bad experience with Premier Inns
• mirfas (8/5): Good and comfy - Generally, it was nice experience, I stayed with my family for couple of nights. The room and bathroom were spotless but not large enough as we booked family room. Plus, you can find your shampoo a conditioner and plenty of clean towels. Mattress and pillows are so comfy. Great breakfast and dinner and the staff so helpful and friendly. Only one thing I found it so pricy they could do better with price.
• Climber434421 (10/5): A one night stay. - Probably the best Premier inn we have been to. A relatively new build with excellent rooms. Great to have a shower cubicle rather than clambering into a bath. Room was very clean and comfortable.
• 166M1966 (2/5): Try somewhere else would be my advice. - Booking confirmed on 24/9 - a month before stay. Email sent requesting - even though it would be reasonable to expect the rooms to be adjacent anyway - the rooms to be next to each other as there were children staying on 14/10 - nothing heard back so assumed this was fine. Arrived an hour early at 1400 on 23/10 and found out that the rooms were not next to each other with the excuse that the family rooms are on the ground floor and the other double was not. A standard Twin and a Double were booked originally. The person did offer to try and sort it out. I asked can we book in early - its a 5.5 hr journey from home and was offered an early arrival fee of 15 pounds! I didn't think this was particularly good given it was a 490 pound booking. There were urine stains down the front of the toilet when we eventually got to our rooms which had been sorted out - not next to each other but near enough. There were stains - physical residue of something - on the wall of the lift which remained for the entirety of our stay.
• H279GLsallym (10/5): Very good stay - We stayed in a Premium Plus room, these are beautiful rooms, spotlessly clean and very comfortable. Staff were all lovely and very pleasant. The breakfast room was very busy but it is half term and the breakfast was lovely. We would definitely stop here again.
• Lindyann2013 (8/5): 1 night - Stayed one night while at an event in Portsmouth. There is no onsite parking, car park is a few minutes walk. Staff were friendly and helpful. Usual breakfast on offer. Useful to know that there’s a Costa next door and a Tesco the other side.
• Q7134IWpetes (10/5): A Great stay away on business - Very friendly staff and always available to help. Julie is always smiling, nothing is too much trouble a real asset to the team. The feeling of home from home experience which is great when you work away from home as much as I do.The whole team have really looked after me.
• PeterGrehan (10/5): A Very Pleasant Stay - The hotel is very conveniently placed next to the station and at the centre of Portsmouth. The staff were very friendly and helpful, the bedroom was comfortably and the restaurant provided nice food.
• samhallart2013 (6/5): A GOOD NIGHT'S SLEEP BUT NO DINNER AFTER 8.30PM. RESTAURANT AND BAR UNDERSTAFFED. - The receptionist was courteous, friendly and helpful - but failed to tell us that the restaurant closed at 8.30pm, which meant that we had to be refunded for our meal deal - and try to find a restaurant nearby, which proved difficult. The bar closed at 9.30p and there was only one person on duty at the time. Definitely not up to most Premier Inn standards.
• craigfU3117NY (10/5): Great stay and Amazing Value for money. - This hotel is great value for money. Very modern, clean and staff were all so friendly and welcoming. Room was clean and comfortable. If you’re in this area stay at this hotel.
• alexandervZ3039QN (10/5): A great business trip made better by great staff! - I stayed at the Premier inn for two weeks. I really enjoyed my stay. What really made my stay was the exceptional service I received from Julie and Tina. Their customer service was outstanding 😁
• ashma-scott (10/5): Staff make this a great option - The staff really make this premier inn, shout out to Tina, Julie and Sam who made us feel so welcome, in addition to bringing some fun times!!
• jb1234107 (10/5): Amazing!!! - Julie is a delight . She is welcoming and so friendly . Tina goes out of her way to accommodate any special need. I thoroughly enjoyed my visit and will be back !
• 417eviej (8/5): Business hotel review - The hotel was ok but the staff made this place a great experience!!! Julie and Tina were absolutely amazing and treat the whole group really well the whole time we were here.
• meganfK6143ZB (10/5): Lovely staff! - Really comfy and clean rooms, but DJ made our trip! So informative, welcoming and helpful for all the family on the front desk! Thank you DJ!
• Daydream45098465571 (10/5): Always a great stay at Premier Inn - Great location. Excellent staff and value. Very cosy bed. Had a brilliant night sleep. Was assuming because of the central location it would be noisy but was very quiet.
• 509cliffordf (10/5): Only staff of this calibre would make me want to visit this site again, and TALLIA, Is of the highest calibre.PERFECTION - We so far have been greeted by, and then aided by one of your fantastic staff, TALLIA. She has been pleasant, and a delight
• LancashireGem (10/5): Comfortable and welcoming stay. - A very comfortable stay as always. Bill and Theresa always make us feel very welcome. We have been staying here for many years.
• joshpF3927OW (10/5): Can’t find fault - I’ve been staying at this hotel on and off for 12 weeks and cannot find a fault with the food or the staff i would like to give a special thanks to talia and Sophie for making this work trip survivable and never failing to give amazing service and show the utmost dedication to being kind, friendly and overall amazingly helpful
• Yigithan (10/5): - It was perfect
• Gordon (10/5): - First class
• GuynElaine (10/5): Another great stay - Have been coming to this hotel on and off for 20 yrs or so to visit family nearby. Rooms clean and comfortable went for the upgrade which was definitely worth it beds were great and room quiet. Bill on the front desk was very helpful with check in questions and every morning Theresa sorted our breakfast out with a smile great team work from all the staff thanks
• X6460ODguym (10/5): Another great stay - We have been staying at this hotel for the past 20odd years and have seen it expand and undergo renovations and upgrades. The quality of the rooms and general appearance is clean and fit for purpose the premier plus rooms are worth the upgrade. Breakfast was great despite a very busy weekend special shout outs to regular stalwarts Bill on reception and Theresa serving the breakfasts for their help, assistance and generally great hospitality.
• Happiness26417584458 (10/5): Great! - Service was amazing from gran and amy breakfast was cooked well by the chef donna. Prefer the yogurt in the pots as the new one has bits in and stale taste.
• B7217GIkeithw (10/5): Recommended - Very good value , spotless and a very comfortable bed , staff helpful and friendly Enjoyed the lighting in the washroom Overall a flawless experience
• tennysono2025 (2/5): Poor management - We checked into the hotel at about 6pm my room was not cleaned.its time for us to bath there is no soap. The next day I asked for soap from the lady at the desk she said oh let me ring room service,I waited for almost an hour no response.We had plans stay for extra days we had to book another hotel that morning.
• mattlO4599BP (2/5): Blood stained bedsheets & TVs that turn on by themselves at night - Dried blood stained bedsheets (size of a 50p) & TVs that turn on by themselves at night - fun at 3am! Only redeeming feature was the breakfast was ok
• 769johntucker (10/5): Great stay! Excellent location close to everything - Stayed here for one night before we travelled across to Isle of Wight. Very clean and comfortable. Used the travel cot for my baby. Great location shopswise and food restaurants. Only negative would be the waiting around for hot food to be brought out at breakfast.
• AllanS2511 (10/5): Reunion weekend - Friend ly team who always met you with a smile. Room was clean and bed was comfortable. Breakfast was good As a base for a reunion weekend it was ideal.
• Stephen (8/5): - Plenty of parking.
• 173sharonc (10/5): Hospitality at its best - Kelly & her team were welcoming on arrival, unfortunately we had a small “hiccup” with our room but Kelly was so understanding & upgraded our room as a matter of courtesy, she even left a note & chocolates in our room (she also put chocolates in our friends rooms so they didn’t feel left out lol). Thank you for making our weekend enjoyable
• miklost272 (10/5): Solid Stay in Portsmouth - Stayed for a weekend and everything just worked. Room was clean, quiet, and exactly as advertised. Staff were friendly without being overbearing and check-in was quick. Beds are genuinely comfortable, parking was easy, and it’s a handy spot for getting around Portsmouth. Nothing flashy, just solid and dependable—exactly what you want from a Premier Inn.
• drchips420 (4/5): Gone were the good days - I have been going here for years, scince the tulip . It's a good location for me , close to my friends and family. How ever they have gone down hill with less staff over the years... And standards slipping. Breakfast is now mainly greece with cheap food, eg bacon is mainly fat . Everything is swimming in fat... And tasteless. The cost of the rooms has also gone up. There car park is a joke, you pay to stay 3 pound, yet after 18:00 there is no space at all. So you have to park on the street.
• IvyValentin (10/5): 5 stars - Fantastic reception, amazing beautiful room. And bery comfy bed. Lovely deep bath aswell. It was a amazing and very welcoming.
• gavinp760 (10/5): Outstanding effort front desk team - Stayed here at the Premier Inn city centre for work over 4 days. Very clean and a great welcome by Kelly on front desk and her team. Kelly managed to resolve an issue I had and not only went above and beyond but also gave reassurance that I was in safe hands. Great rooms and clean, carpets very tidy and bathrooms clean.
• Y2374FLrobg (2/5): Total incompetence - Firstly the 99% of the staff are totally incompetent. Booked up on arrival my dinner slot for the evening. Go down on the first night and the lady took my order. 35 mins later my drink still didn’t arrive. When I then asked the lady what was going on it turned out she hadn’t even placed my order for my drink or food. Which apparently was my fault. It then still took 30 mins to get my burger that I had ordered. There was people just walking out due to the staff not having a clue. Go the second night for food as I had a meal deal package. Same lady at the restaurant and they hadn’t booked me in for the second night. Asked if I could still eat there to which her reply was “no we are fully booked!”. Now the restaurant has around 20-25 tables. 2 we’re currently being used!! Probably the worst stay I have ever experienced in a premier inn. Avoid this hotel !!
• OnAir00319606827 (8/5): Great location - Really good location for both central Portsmouth and Gun Wharf The off site parking is really close and preferred parking rate is great value Only things I didn’t really rate were… breakfast selection was poor and limited Tea and coffee facilities in room hadn’t been refreshed before we checked in
• steven (8/5): - Clean rooms and quiet atmosphere need to work on water pressure for the wands in bathroom turned upside down it does not come out
• quiksilverlaydee (2/5): Terrible Mould Problem - Stayed for one night with a friend. I’ll start with the good bit - the staff are lovely at check in and in the bar, very friendly. Now the bad… the room was absolutely disgusting, black mould in the bathroom, headboard grease stains, poor wall paint job and my entire clothes smelt of damp and musty when got home. Horrendous cleaning. Won’t be staying here and 2nd Premier Inn in a month that’s been bad the brand is really not in a good place
• petram936 (10/5): Great stay - Great location, very comfortable rooms, great bathrooms, had all the amenities you could wish for. Great water pressure & toiletries, room & bathroom laid out perfectly for convenience.
• GARYBWiltshire_Uk (10/5): Perfect for the Guildhall and great staff. - Had a one night stay to go see Greg Davis at the Guildhall. Arrived too early to check in but was able to leave our bags and check in later. Great service from the lady on reception, sorry didn’t get a name- long black hair and glasses. She recommended a place to go for drinks and showed an interest in our theatre booking. Great service. Thanks. Room was fine. Stayed on level 3 and breakfast was great too. Great location for the Guildhall, a 2 min walk. Would come again.
• 463shauno (6/5): Not the best - Overall cleanliness wasn’t the best, the carpet was very dusty which you could see. Shower based wasn’t clean and hairs from previous visits could be seen on the tray. Breakfast not the best either. Staff very friendly
• Holger (6/5): - Things that could be claened easily where dirty like the sides of the lift. Also, the floor around the breakfast was sticky which gave us a bad feeling.
• S7986YZandym (10/5): Outstanding relaxed stay - Absolutely fantastic stay very warm welcome from the moment we walked in staff have been amazing the hotel is spotless and the rooms to the beds are so comfy had a really great sleep .and the unlimited breakfast was a bonus was lovely and a lot of choice .and good to see premier inn haven't sold out the customers to the government ..well done .and thank you all again for a relaxing amazing couple of day away .will definitely return ..
• linziroe (10/5): Warm, friendly and clean space to stay! - During a road trip we stayed on two separate occasions over the course of 9 days in two different rooms, one on the ground floor for 3 nights and one on the first floor for one night. Both rooms were to the same standard, clean and spacious. Bathroom clean, only shower no bath but non slip bath mat can be requested if needed for kids/unstable adults. Breakfast was delicious. Hot food was made to order rather than buffet style. Sausages were delicious! Plenty availability of continental breakfast, cereals and fruit. All the staff we came across were friendly from the night porters to reception, chef and restaurant staff and even the maintenance man. Our breakfast was delivered promptly to our table and was a generous portion size. Would definitely stay here again.
• 138daleyh (6/5): Over priced accommodation - Hotel was clean and accessible, breakfast was average like any other premier inn , check in and out was efficient, but the room was basic with no extras or condiments considering the price it was not value for money and was only a double bed . Location was ok.
• gillians665 (10/5): GREAT STAY, COMFORTABLE HOTEL, GREAT BREAKFAST - My Husband and I visited for a short break to see friends, who live close at Lostock Hall. Very polite gentleman on reception, who welcomed us and checked us in. Lovely comfy room, everything you need. It had no air conditioning and it was the hottest weekend in July, but, with the window open and the fan going, it still felt comfortable. Very very comfortable beds, in fact I had the best night sleep in a long time. Great shower, which you could use with the hand held part, or the water fall shower. Easy to use (unlike some), and getting the temperature right was a doddle. Mood lighting in the bathroom, if you have to use it at night. There was a strange smell in the room, but we think it was something the cleaners had used. Tea making facilities, kettle, no iron, but we had taken our own, but did not need it. Breakfast was great. The ladies who serve were so friendly, and everything was hot and freshly cooked (you could see the chef cooking and serving up). We will definitely return as we will plan to see our friends again. Definitely recommend.
• sarahkJ5663XR (10/5): Welcome break - The best Premier Inn I have stayed in so far. Welcoming, clean, quiet and a good breakfast. The room was almost state of the art with absolutely everything you would need except for aircon but there was a good fan. Very, very nice indeed. Would stay again anytime. A welcome break on a long, hot journey.
• F5703ANandyw (10/5): Business Stay - I stay in Premier Inns all round the country with work, and this is the best one. Room was very clean, bed was comfortable, and Alan on reception was particularly helpful with a parking issue.
• Iswales (10/5): Great nights sleep - First time staying at a premier inn but won’t be my last. Stayed with my 2 teenage daughters after a gig in Manchester. Clean and tidy room, friendly helpful staff and at a good price
• MapleHerts (10/5): Great location, friendly efficient staff. - Little gem of a hotel. Recently refurbished. All the facilities you need - close to M6 but not at all noisey. Excellent pub next door (Walton Fox) for food and drink, where staff are very friendly. Hotel is Surrounded by a few shops for emergencies including Sainsbury. Staff go above and beyond to be helpful and make you feel welcome. I have stayed here several times and they always give great service. Breakfast is excellent, served in the hotel. High standard produce, great selection, well cooked. Or Continental option. Very reasonable room rates. I highly recommend this hotel.
• irenefT9354HL (2/5): Bas experience - The bed was awful. I was awake thre whole night. The staff are lovely. We had room 107, avoid as shower unusable as curtain too short and sprats everywhere making it a h & S issue. They to update this room as it is so tired looking. We had room 108 on other occasions and it is a premier Plus, you feel like you are in a different hotel.
• DayTrip49017492877 (10/5): Cosy, clean & familiar & best night sleep - Cosy, clean & familiar When I visit family I always stay here. It's always clean, well presented, spotless & you know what your getting. The beds are siper comfy & bathrooms/shower good & clean. I have tried higher star rating in area & never again.
• O8091AIscottd (10/5): brilliant staff at Preston south Craven drive - I stayed over the 29/30 May and also booked 01-02 June . I mistakenly booked booth on the same night, two guys in reception Aln and Bill were superb. friendly and professional in sorting out the mistake which was mine and rebooked for 01/02 June . These two fantastic guys save same £82 , and when i come to Preston again i will always book this hotel. The lady at breakfast who seems to be on her own was brilliant and looked after me as i had a dietary requirement . Any mangers looking at this please value and always reward where you can . your staff, they make your hotel , and people went above and beyond as they so often do in these circumstances.

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