Premier Inn Rainham - Kent

Location: High Street,Rainham,Gillingham,Kent, Gillingham, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

Guest Reviews

• TonesterHastings_UK (4/5): Worst Premier Inn we've stayed in - This is the worst Premier Inn we've stayed in. It was 3°c outside when we checked in, the window in the room had been left open and the main heating doesn't work so they've left a small plug in heater in the room, which having been on full for over an hour now still hasn't heated the room. The food in Thyme was very disappointing, the first time we've ever had an unenjoyable meal from a Thyme. The flavour was cooked out of everything, except for the chips, they could've done with being cooked properly. The service was slow, despite being a very quiet evening in there. The smoking area has a wall mounted ashtray that looks like it has never been emptied, there's cigarette ends all over the floor as its overflowing. The room is a bit rough and ready for a Premier Inn and not as clean as we're used to but the bed is comfortable as expected. Only 1 small towel provided which isn't enough for the floor, hair and hand drying. We wouldn't stay here again.
• F372SUderekj (10/5): Good dining experience - Easy check in, with friendly and helpful staff on reception. Good dining experience, with a perfectly cooked steak by Maria the Chef.
• Y1672CKstevem (10/5): good hotel, will be back - Stayed here for work, Abby on reception was very kind and helped me with my booking as i booked Rainham London by accident. All round good hotel and friendly staff.
• 898mikep898 (10/5): Great experience - Had a lovely meal in the restaurant. Ana , Trago and luke were so friendly and helpful. And Trago made us laugh so much 👏👏👏
• 697eriny (10/5): Amazing staff - Great stay at this hotel with my family. Staff friendly and welcoming always there to answer our questions. Hotel is in need of some tlc to get up to other Premier Inn new room standards but the rooms are clean and beds comfortable. New breakfast room is a huge bonus.
• stephendI3163JM (10/5): Comfortable Stay with Great Breakfast and Quiet Rooms - We stayed for two nights at the Premier Inn Gatwick Crawley Town West with breakfast included. The room was clean, quiet, and comfortable—nothing fancy, but perfectly fine for a short stay. Breakfast was good, with a nice selection and a well-cooked hot breakfast that was served quickly. Overall, it was a pleasant and straightforward stay with everything we needed before travelling on.
• alexeU1490MR (10/5): Great Experience - Check in was smooth and Ana Maria on check in was really friendly and made the experience very easy, would definitely recommend
• Travelslippers (10/5): 3 Star Hotel, 5 Star staff - Overnight stay (park and ride to Gatwick). It’s a Premier Inn so rooms are what you would expect, perfectly fine for what we were using it for, though it could use a refresh in parts. That said, incredible staff. Tiago and Casey were running reception, the bar and the restaurant by themselves and despite being stretched, they couldn’t have been more friendly & helpful. People make customer service and they absolutely did. Tiago made us feel like we were staying in his personal guesthouse, not a massive, value driven chain hotel and Casey likewise. If an Area Manager or Premier Inn executive is reading this, whatever you are paying them, it’s not enough.
• Jacqueline777a (2/5): Won't stay again! - Dreadful stay. Might have been in the next room. No sound proofing so heard everything, snoring and walking about all night. Only 1 towel in the room fir both of us and only thing available to eat at 11.30am early check in was a packet of crisps. To finish it off the taxi service provided at the dedicated reception phone was 15minutes late! Tip- use Western Cars they're much better! Won't be staying here again.
• Stay680340 (8/5): Staff member outstanding BUT … - Staff member outstanding but the hotel and rooms need a little bit of love and attention updating, cleaning routines we are guessing are being rushed and bits being missed. At breakfast service, we have to report that Sabina is probably the best staff member we have ever encountered at one of your hotels in over 30 years, Friendly warm personal and professional very authentic great customer Interaction, outstandingly perfect in every way.
• IainM1580 (2/5): Smelly, water damaged, old, need renovated and should be shut down until then. - Worst Premier Inn I have ever stayed at. Should not be open to guests in its current state. Awful smell throughout, particularly on the 1st floor. Water damage staining everywhere. Should be avoided until it is rebuilt or renovated.
• Dreamer37318359739 (6/5): Premier Inn Gatwick - The location was great The receptionist Lea - Ann was more than helpful and provided us with all our needs above and beyond the call of duty The atmospher was good, the room was superb, the value was good, the cleanliness was excellent, the noise level great, but unfortunately the service in the restaurant at night was slow, the drinks expensive, and the food not hot and that spoilt the whole stay
• LLM59 (2/5): Won’t be staying here again. - We arrived at 11pm to check in, rang the doorbell. No one answered. Another guest had to let us in and only then did the night receptionist appear from a back room to check us in, there was no way he hadn’t heard the doorbell. Lift was broken, there was no mention of this before check in just a key card and ‘you’re on floor 2’. The receptionist didn’t even deign to tell us what way to go to find our room, so I asked which way and he pointed to the lift that said out of service, I asked if there were stairs and he just pointed again - they’re behind a door out of sight from reception. The carpet and headboard in the room had dirty stains and the bathroom needed TLC, the bath panel was water damaged and hanging off and the sink plug hole was filthy. I’ve never had a bad experience at a premier inn but this was pretty shocking. We checked out around 6:30 in the morning and there wasn’t even anyone around on reception to give feedback to, just an acrylic key drop box.
• johncT2406PH (4/5): The hotel that premier inn forgot! - This is the hotel that premier inn forgot, it’s very run down and is in urgent need of repair, the corridors have an awful stink which lingers into the rooms, the grounds were untidy and the bedroom and bathroom were in urgent needs of some TLC. The only positive was the breakfast room which felt like a totally different place compared to the rest of the hotel with its modern decor.
• chrissS4745OF (10/5): Free parking - Good rooms, nice dinner and free parking. Hotel a bit difficult to find during the night as no sign posting but otherwise nothing to fault
• Scenic45988880099 (10/5): Convenient location - Hotel was located on a busy road which could be noisy at times, staff where attentive and breakfast was appreciated ahead of a long day
• lourY835JH (10/5): Amazing! - Went here with my family it was a lovely experience, the staff are absolutely amazing! They were very catering and made us feel so welcome food was amazing would definitely go there again!
• Booboo1875 (2/5): Pathetic experience - This is probably the worst hotel have ever stayed in, in Scotland. Spiders in the room, 1 bath towel between 2 guests, no option of cooked breakfast and a damp feel to the bed. Pathetic!
• L3539TKneals (4/5): Poor standards - The room was very tired, with damage to the desk legs, skirting boards and carpet. The toilet and shower were only of a poor standard with long dark long hair on the walls of the shower. The night employee ( ponytail) was unwilling to make eye contact or even talk. When asked a direct question, he got up and walked into the back room. The agreement with the beefeater for breakfast was dictated by the lack of a chef for 2 out of the 4 days. So there was toast on offer. Shame they cannot save the money on the TV adds and put them into their hotels.
• Sightsee53405661269 (10/5): Gatwick - Used this hotel as close to Gatwick, rooms a good size staff on reception and breakfast friendly would stay again when flying from Gatwick
• Travel67650257808 (10/5): Good stay - Stayed while away for work, restaurant was nice as where the staff. Hotel is very warm but fan provided although air conditioning would have been better
• lorrainehS2624LZ (10/5): Excellent - Nice and clean nicely cooked food and lovely staff, There was an emergency in the car park just as we arrived , staff handled the situation very well as well as checking in guests at the same time, excellent valje. Got the rooms for £45 per night would stay here again
• 283Traceyx (10/5): Nice cozy place - No lift for people but there is a lift for luggage that I was not informed off till I lugged my case up to the second floor, rooms standard premier inn clean tidy, small reception area no sitting area but there is a beefeater attached for drinks and meals,
• jennycH4486JZ (10/5): Stay for a wedding - Great place to stay, very pleasant and helpful. Rooms were a bit tired, could do with a refresh but the bed was very comfortable
• FionaF884 (8/5): Great stay - Great hotel, great location. Comfortable, clean beds and rooms. Bathroom a bit musty smelling, like water has been leaking. But bathroom clean. Restricted food choices in restaurant as they’re closing for take over and refurbishing at end of the month.
• michaelcC9525UL (4/5): Fantastic location, but really needs an Upgrade - The room was tired looking with stains on the walls and skirting boards. For a room that faces the afternoon sun, so invariably will heat up, there was no Aircon. the hotel is next to a dual carriageway, so it was impractical to leave the window open because of the road noise. And although fans were in the room, they were noisy, and also because they were set up to blow over the bed. This meant that the room was very hot and the air blew over my shoulders, which aggravated my frozen shoulder condition. I did not sleep during my stay, which was not ideal because the idea was to be rested before attending a wedding in Rhodes. We did not eat in the restaurant and only went to the bar, the selection of drinks were limited, Stella Artois was not available and the bar looked shabby, beer pump labels were missing and again leaving the impression of being tired looking. On the plus side the staff were very friendly and very helpful.
• Helenmovahedi (8/5): Great experience - Really friendly staff. Clean room. Slow to answer emails before arrive, but very helpful on arrival to the premier inn.
• Gourmandsouth (8/5): Pleasant Stay - We stayed one night here en route to Leicester. The hotel is fine, as expected of a Premier Inn, if a little tired. Our ground floor room had amazing triple glazing obliterating the traffic noise. Sadly it was impossible to wash in the bath as the soap was out of reach on the wall. Breakfast was good but not very hot so needed hot plates. We’ll happily return.
• Incy2571 (8/5): Good for a stop off before a flight. - Good stop off for a flight from Gatwick. Room comfortable although no air con so could get warm but we knew this from previous experience and it is stated when you book. Easy parking. Excellent value for money.
• Roving764710 (4/5): Beefeater partner restaurant give it a miss - To be clear the hotel is fine if you need to be in the area. No problems with it so this review is slightly unfair on Prem really. We have.Stayed there a number of times and usually do the meal deal breakfast / dinner package which is quite good value and is provided by their partner company Beefeater. This time however the expirience was terrible. Everything from wait time to be seated ,although we already booked a time slot. We were there there nearly 3 hours and not one table had been cleared of plates by previous diners. Dirty napkins on the floor along reciepts, overflowing bins at the workstations, terible service and food the list goes on. If we thought the dinner was bad the breakfast was worse! So many things wrong, dirty cups and plates being the tip of the iceberg. We were told that this particular Beefeater is on the market hence the bad service / quality. Happy to book the hotel again but if were the hotel management I would be having strong words with their food and beverage supplier as I paid Premier Inn for the package not Beefeater so the responsabilty is with them to sort it out.
• Stezinga (4/5): Battered and bruised - I stayed here when visiting a friend and it’s not up to the standard you’d expect from a Premier Inn in any way - the rooms are bare thread and in need of a facelift, the walls/ceiling is paper thin. There was what sounded like an elephant stomping around in the room above at 4am! Breakfast is woeful with very poor choice and it’s not worth £10.99. I don’t think there is much choice of hotels in the area but wouldn’t recommend this one!
• jenlI12TI (6/5): Smelly carpet - Overall stay was okay but the carpet was quite smelly, smelt of dog. Free Coffee was not to my taste as it was sthe ground Nescafé. No Aircon, fan provided was not string enough.
• geraldinehulston (6/5): Needs refurbished - The hotel is conveniently placed right off the motorway We have stayed here a number of times over the years. To be really honest it has become really tired and scruffy looking both in the rooms and corridors. The restaurant is also very scruffy but we were told this has been sold and won’t be part of Premier Inn. Overall we won’t be using this hotel again until it has been renovated. It’s a shame as it’s really handy for motorway and visiting family
• bevf212 (2/5): Terrible place - Terrible place would never stay here again, absolutely stinks in all the hallways. If I didn’t know better I’d say the smell is cat wee. The place is VERY TIRED and the shower was just a trickle this is the worse premier inn I’ve ever stayed in and staff on reception could care a less about the place AVOID AT ALL COSTS.
• Happiness38611477899 (2/5): Terrible condition - Terrible condition of the hotel - looks like a youth hostel: smells, shower is a trickle, every part of the bedroom was dated (20 yrs old) and in poor repair. Long overdue a renovation! Don't waste your money and book elsewhere.
• georgiacO2984KP (10/5): Another fab stay - I have stayed here before and this time had an even better stay, the staff here are so kind and welcoming. Abby on reception remembered us and we had a card and some chocolates in our room. We Love staying here and will always come back. Cleaning lady was also very helpful and always made sure we had enough towels.
• richardwM3305MS (2/5): No unlimited breakfast - No unlimited breakfast as promised I was gutted There was " renovations" show me where Please stay away or stat somewhere else.
• philmatdunn (2/5): Parking ticket for staying at the hotel! - Got a parking ticket even though we put our car registration in the machine. I have no idea why they need the cameras who is going to park there that is not staying at the hotel. And no-one to talk to about it at either the hotel or parkmaven.
• ScotlandInverness (2/5): Don’t Don’t - Disappointed +++++ Lift up needs a good scrub, corridor carpet needs replacing,room small,and shabby and had to close window due to traffic noise R52 second floor. If we’d known would have asked for another room. Wish I had taken photos
• 175hafsai (6/5): Good experience - Nice hotel ideal location at the outskirt of Glasgow. Hotel has a restaurant for food but its not halal. Had to travel about 8 miles for halal food. The rooms are clean and it's ideal for families. Beds were good and pillows were nice and soft. Towels were nice and soft. Rooms were clean with tea and coffee facilities. Would recommend this hotel.
• _steven_ (2/5): Terrible, just avoid - utter dump of a place. With a Premier Inn you hope to at least know what you are getting, but Lenny Henry hasn't been to this place in a while. Dirty, smelly, hot, grimy, tatty, no more adjectives. Curiously it was the same when I stayed at Glasgow Airport a while back. I should have learned. To charge this price for this product is poor. The breakfast was also dire.
• C355MPrs (8/5): I night by the motorway in Glasgow - 1 night stopover. Rooms facing the motor are noisy - temperature control in the room didn't work, so had to leave window open. Staff are friendly, Breakfast good quality with a good selection. Bit surprised that the eat all you want breakfast was waitress served - expected usual buffet. On the plus side, you know that the breakfast has just been cooked.
• michaellQ4007KB (10/5): Quiet and comfortable stay - Easily accessible and to find, nice and quiet out of the city centre. Bed comfortable as always, clean and all working as it should be. Nice fluffy towels and great breakfast.
• Maps50282615619 (10/5): Pleasant stay - Really nice little hotel. Clean, spacious rooms (way bigger than the other hotels we stayed in on our trip.) Friendly staff. The only downside is that although you can get room service, you have to go next door to the attached restaurant and pick it up yourself, then carry it back. But handy to have that option, considering this isn't a 5 star hotel.
• JennyR786 (10/5): Thoughtful receptionist - The receptionist was very friendly on arrival. She also had turned the air con on before we arrived. The room was large and very comfortable. It was nice to have a walk-in shower. The air conditioning worked really well (it was a very hot Saturday). Breakfast on Sunday was great. I didn’t like the look of the granola so had weetabix for a change. The hot part of breakfast was cooked to order and was tasty and hot. If we need to come back to the Medway area we will stay here again.
• 3siobhanc (10/5): Lovely wee hotel - One night stay with family for an onward trip to Edinburgh to break up the journey. Really friendly staff. Leigh-anne on reception is a credit to the company. Comfortable bed. Fan in room was needed.
• epatrickt (4/5): Horrifically hot and airless room if the sun comes out - We visited on a hot weekend, so a little unusual perhaps but the room's window only opens a small amount, no aircon and no fan. We had to try to sleep without the duvet as sweltering. The hotel is in pretty urgent need of a refurb anyway (bathroom fittings very tired for example, the bed-sheet didn't fit properly which seems odd but got me tangled in the night) and I believe that it is planned although was told that aircon isn't. So uncomfortable was it that we tried to complain via the Premier Inn Guarantee but were shrugged off with a comment that the hotel description does say no aircon....makes me wonder what the guarantee is for really. All the staff as always at the hotel we exemplary.
• VickyG1982 (6/5): Bad breakfast - I would have scored this higher if it had not been for our poor experience at breakfast. The room was clean and comfortable, the aircon was working well. The bed was comfortable and we had everything we needed. Only thing I would consider would to be change the plug sockets to have USB. Hotel staff we spoke to seemed pleasant and helpful. On to the bad! Breakfast was not a good experience, the only good part was the cooked breakfast. The coffee machine never worked. They ran out of croissants/muffins The fruit salad looked like it had been sat there hours If you went for continental you would have been very disappointed! The toilets were unclean and lacking toilet roll The staff were very unprofessional, one member of staff sat at the entrance on the work phone complaint about work (unclear if this was to a work colleague/personal) but we could hear this from our seat. The other member of staff was talking very loudly to some diners she knew about sweating her tits off and other inappropriate comments. There was hardly anyone in the restaurant and with 2 members of staff it wasn’t like they was rushed off their feet to address some of the issues. I would come back to the hotel but eat somewhere else. We have stayed at quite a few premier inns and this is the worst breakfast experience we have had.
• yvetterZ9350XD (10/5): FIRST BUT NOT LAST VISIT - Fantastic staff in Reception and Restaurant next door. Very friendly and informative. Could not do enough for us. Very very clean. Fantastic value for money. Breakfast was freshly cooked to order. No complaints at all. This is the only place I would consider staying if we went up to visit the family again
• chrishJ994GO (6/5): Lack of staff = No cooked breakfast - Stayed here on business, as have done plenty of times. Nothing mentioned on check in but when went for breakfast at the pub next door which had been paid for (£10) was told it was continental only and nothing cooked available this week. Obviously not the ladies fault she was just left to tell everyone. They are very short staffed and have no Chef available to cook breakfast. Still happy to take the money and charge for it though at checkin at the hotel. (£10 for a yogurt and 2 slices of toast !!!) Very poor and next time down will look to book somewhere else.
• 354rosiet (10/5): Lovely staff, cosy hotel - I stayed here for around 6 weeks due to a temporary housing issue. Throughout the duration of my stay, the staff were extremely helpful, friendly and accommodating. Reception staff were so kind to me and my daughter and even though I was staying in the hotel due to less than ideal circumstances, they made us feel at ease and at home. Cleaning staff were also very helpful and even though they were really busy they would always make time to have a chat with me in the morning which brightened up my day. On arrival the staff even helped me to my room as we had quite a lot of bags which was really kind of them. Room was really clean and it was great that you could get it cleaned upon request! The meal deal the hotel offers is excellent value for money! Staff in restaurant were really nice and attentive. Debbie who served at breakfast was really friendly and helpful.
• 139douglasl (4/5): Business stay - Room basic. Bed comfortable but that is about all I would say is good. Hotel and adjacent Beefeater is dying a slow death . Tvs in bar not working as Sky not paid for. I imagine it will be kocked down and turned into flats at some point. Although I doubt they will be affordable for local people.
• Earthcare (2/5): Ripped off with no breakfasts! - I stayed here with family on the night Friday 7th March, paying £21.98 extra for two breakfasts on Saturday 8th March. When we arrived for breakfast we were told that the kitchen was out of order but we could get a refund from reception. So we walked down to Wetherspoons, had an excellent breakfast and when we checked out the manager promised to refund my credit card. I've chased twice since but still no refund.
• 655bevs (8/5): Good value let down by housekeeping - Arrived late. Front of desk staff were really friendly and helpful. Room was clean and bed comfortable. I often choose premier inn over budget rivals because great value and they use bayliss and Harding toiletries which means I don’t have to carry heavy bottles with me. Or at least they are supposed to . Jumped in the shower to find not only was the bottle so close to empty that there wasn’t enough for a shower but also what was in there was excessively watered down. First time that’s happened. Here’s hoping it is the last.
• georgiacO2984KP (10/5): Great stay at this little premier inn with great customer service. - Lovely Little hotel and very friendly staff. Abby on reception was extra helpful to my elderly mum and made her feel very welcome. Thankyou for the lovely stay and will be coming back. Hotel is near local restaurants and shops so great location for things to do.
• 38jaynet (8/5): Hotel ok but breakfast a big let down - The walls in the bedroom and bathroom were dirty. Bed was very comfy & the shower was good. Breakfast at the beefeater was a real let down. My continental one was fine, I enjoyed it. My husband opted for the fried breakfast and waited 45 minutes from ordering to getting it. The beans were cold, the eggs were hard and it was swimming in grease. It cost £10.99 and he couldn't eat it.
• Z2906YHjohnj (10/5): Great - Extremely helpful polite and friendly staff, was very refreshing to be greeted and dealt with so enthusiatically. One staff member Abby even got me out of a major hole by printing off some important documents I needed for work. Definitely a level above the usual computer says no service I get from premier inns.Also shower was really powerful compared to most.
• philaX4998LD (4/5): Unusually poor for a Premier inn. - Comfortable bed as always. Cleanliness of room was good. What let the stay down was that I booked a meal deal only to find out when I got there that the restaurant (Beefeater) was closed due to having no staff & food! The receptionist said that I could have my meals at another Premier inn a few miles up the road. I declined this as it was just as easy to eat at an alternative restaurant nearer by.
• mattwR7817OR (8/5): Cozy little hotel in a good location - Nice spacious rooms with very comfy beds and in a great location. Would advise paying for upgraded Wi-Fi as the hotel one is terrible. Also the bathrooms could do with a bit of freshening up but on the whole a nice little hotel with everything around you would need.

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