Premier Inn St. Austell

Location: St Austell Enterprise Park,Treverbyn Road,St Austell,Cornwall, St Austell, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Julie (10/5): - Équipe au top , chambre paisible
• emmacW9522LB (10/5): Perfect night sleep! - St.Austell is perfect to reach all areas of Cornwall. The room and bathroom clean. So quiet, peaceful & the bed just the best!! The blackout curtains did their job, long peaceful sleep!! Reception staff so friendly & welcoming.
• D6685VPdonnaa (10/5): Lovely place , kind compassionate staff - Stayed for Halloween weekend after being at Thorpe park for fright night. Lovely stay easy to get to and lovely staff. My daughter left her teddy bear and after speaking to Gina one of the staff members she helped return the bear. My daughter was very happy as Gina sent pictures of the bear eating breakfast and sitting at the reception which my daughter loved. Gina is a very kind compassionate member of staff and went above and beyond for us.
• helenmL6983PW (10/5): Great Premier inn, lovely nights sleep. - Great location for the Eden project and Mevagissy and surrounding areas. Sea views from some of the rooms. Staff very helpful and friendly.
• karenhT1125OB (10/5): Fantastic stay - Fantastic stay as usual , Pam 5 stars so helpful and friendly nothing is too much trouble , we wouldn’t stay anywhere else .
• sophietM7361QG (10/5): Fantastic Stay - We stopped off at the primer inn spitfire to see some family on the way back home. Although there was no restaurant (Due to a big refurb of the restaurant and other rooms being built) that didn’t stop staff being excellent and professional. We checked in with the receptionist Libby who straight away told us to validate our parking, so that we didn’t forget and fill us in of the refurbished and what they had in place as substate. Libby was able to tell us a list of recommended dinner restaurants that we could try close to the hotel as well as in the town of Stafford. In the morning a complimentary continental breakfast was offered which included fresh fruit, pastries and that all important coffee machine. Libby was so professional and friendly when we checked in. The next morning we saw how other staff members were the same as Libby, the room cleaners were all cheerful and polite as we passed in the corridor saying good morning and the rooms were a credit to the Room cleaners, the bed and bathroom was comfortable and clean, some walls needed touching up with paint but the room was great for what we needed. The lady on the desk in the morning was attentive and kind helping my husband with the coffee machine, and making sure we had everything we needed for the long journey ahead . We’d have never stayed at the primer inn spitfire before, however when we’re next down to see family or friends or need to break up a journey, we’ll plan it so we can stay there again, get a great night sleep and see how the refurbishment turns out. Thanks to the staff for making a stop gap friendly and comfortable.
• Julie (10/5): - Propre , spacieuse. Bon restaurant et literie confortable
• Meander49181434318 (10/5): Thank you all - I have already done a review saying how great you all were at the Carclaze Premier Inn, Treverbyn, St Austell. In fact, I wrote a poem for all of the staff there, and they put it on the wall in a back room I was not well for my entire 8 days there, sadly. Thanks again to all of you for your interest and care. Barry Watson. ( Arrived on the 25th September) AKA " Baz the poet ) !
• Lmackreath78 (2/5): another premier inn to avoid - The online check-in process at this Premier Inn is, quite frankly, a waste of time. You’re encouraged to check in ahead of your stay, but upon arrival, you still need to rely on the physical machines in reception to issue your key card. The problem is, like most Premier Inns I’ve stayed in recently, these machines rarely work. You end up having to ring for assistance, wait for a staff member to appear, and have them manually produce a key card for you. The whole “online check-in” becomes completely pointless. After wasting around 20 minutes just to get into my room, I decided to head down for a drink at about 5pm. There was no one at all in the bar or restaurant area, and no staff in reception either. In the end, another guest pressed the buzzer for help. When someone eventually appeared, I asked if anyone could serve at the bar, and was told the staff member was “on the phone in the office.” I waited another 10 minutes, went back to the same person, and miraculously, as soon as he knocked on the office door, the call had apparently just finished. I was finally served, but the experience was slow and unwelcoming. The drink options were limited, overpriced, and the bar itself had zero atmosphere. The restaurant looked equally uninspiring, with expensive food that takes too long to arrive. Then there’s the Wi-Fi. The free version is useless and rarely connects. The paid “premium” Wi-Fi is slightly better but appears to be routed through Singapore. This means that streaming services such as BBC iPlayer, Now TV, and Channel 4 think you’re outside the UK and block access. By this point, I didn’t even bother trying to get help from the staff, as they were either nowhere to be found or “in the office.” In short, this Premier Inn sums up everything that’s gone wrong with the chain recently: under-staffed, poorly maintained, and lacking in any genuine hospitality. Do yourself a favour and stay elsewhere.
• P8676VOarthurb (10/5): Very good - The location was ideal. A very friendly atmosphere. Room was very comfortable. Good value for money and very clean. Noise level perfect 👍
• DavidD578 (10/5): Superb - A very clean ,quiet ,convenient premier inn ,breakfast was plentiful,hot and a reasonable price ,also had a takeaway pizza which again for the price was fine ,bit of a kerfuffle using the auto check inn as qr code wouldn’t work and staff weren’t about but all sorted in the end ,would return if in the area again
• ianwL3608YW (8/5): WiFi and loo roll - Check in was easy, room comfortable and the bed was fine. Decent shower as well. Meals are in the pub next door. We only had the breakfast which was good, but best get there at the start as it does get busy. The WiFi was poor, I'd paid in advance as I didn't know what connectivity was going to be like. Mobile 5G is strong, so I don't recommend the WiFi. The loo roll dispenser doesn't give much of an indication of how much there is and we must have been given about five sheets between us. Easily resolved but shouldn't really have happened.
• Q2269JKpauls (10/5): Enjoyable stay - Great location for visiting St Austel and surrounding areas. Hotel was very convenient, clean and friendly staff. Nice pub next door and a lovely cafe just across the road
• Loolalou (10/5): Execellent stay - Stayed for my 2 daughters to go to Thorpe park for Halloween and took my mum to Hampton court palace Brilliant location as train station 10 min walk all shops and eating places nearby Excellent stay breakfast was good with plenty of choice We had the £26.99 meal deal the steak and chips was very good and you can choose an alcoholic drink and starter or dessert and get free breakfast so definitely worth doing Comfy bed very quiet in our room 335 no room problems at all
• 235ians (10/5): First class service in the restaurant on a very busy night. - Stayed with my 9 year old son just for one night . The hotel and staff were the usual good standard i have come to expect as this was my first visit to this particular Premier inn. I dont usually write reviews but thought i must highlight what an asset the manager ( I think she was the manager , looking at the name on the receipt Jodie ) of the restaurant is. Although it was very busy and she was rushed off of her feet , everything was done with a smile and nothing was to much trouble for her. Even finding the time to advise me and my son on our dessert. The food was of a very good standard and no matter how busy it was getting there was not a long wait , our food was delivered hot and freshly cooked and everything seemed to run like clockwork. In this day and age where people seem to be quick to complain i think she deserves a pat on the back for being such a hard conscientious worker and making the whole evening such a pleasurable experience
• melsimcoe (10/5): Wonderful stay with amazing staff - Stayed for 3 nights over October half term. Check in was quick the staff were really friendly and informative. Make sure you enter your car registration number at reception. Rooms were clean, a good size and temperature. The beds were so comfortable I had a great sleep. The shower was powerful with big towels and shampoo etc was provided. Location great for site seeing. We visited Landhyrock house, the Eden project and went to Truro on the train from St austell train station which was just under 2 miles. I was surprised how nice this hotel was and the restaurant was just next door and we had a great experience there too. I would definitely recommend and stay here again.
• harmonyheavensistera (4/5): Not acceptable - Family rooms are not accessible for people with additional needs bed so tight together, unable to walk between them they can only access them from the bottom or climbing over them all
• 423libbys (10/5): Worth every penny - Dropped the teens off at thorpe park and headed to the premier inn where id arranged an early check in for myself. Parking is pricey, couldnt see any discount for blue badge holder but handy as just round the back of hotel. Amazed at how central a location this is . Friendly, helpful, smiley staff. Loved my room on the 4th floor with views over the posh shopping centre and planes flying by. Spotlessly clean. Nice selection of teas coffee, chocs, bottled water from v cold fridge. Nicely laid out and modern decorated room with very vivid flatscreen room. Wing chair and footstall and side table made a cute little lounge area although the chair seat was very hard and not cushioned. I had a such a blissful day relaxing there . When i came back from picking teens up from thorpe park the car park was full but luckily i found a side road not too far away . The teens loved their room too and commented on how comfy their beds were , they said it felt like they were floating. Good breakfast in the morning although they kept running out of eggs! I would definitely return here
• K9738LZandrewt (10/5): Excellent Staff and comfortable stay. - Excellent, clean, comfortable, quiet. Breakfast was fantastic .. fresh and well stocked, in a very pleasant breakfast area. The staff, in particular Jayne, Emily and Kim couldn’t be more helpful and accommodating. Excellent stay. Thank you!
• karenbI3846CZ (10/5): Family wedding visit - Brilliant customer service from Tia on reception after confusion with our room. We had arrived from a 4 hour journey so was pleased she was so efficient and helpful. All staff friendly, food replenished often at breakfast and overall great service. As usual very comfy bed!
• denisedN3272QG (10/5): Perfect as always! - Perfect from start to end. We recieved a very warm and friendly welcome from Sharon at reception offering great customer service, she couldn’t have been more helpful. The rooms were spotlessly clean, well appointed and comfortable. The check out staff the next morning were just as friendly and helpful. We were made aware that the restaurant was temporarily closed for refurbishment and a so a complimentary take away breakfast was available at reception, fresh croissants, fruit and hot drinks all of a good standard. Overall 5* place for a short stay. Thank you.
• dennisjC4140UR (10/5): Premier Inn delivers again!! - Usual Premier Inn top standard overall. Would strongly recommend on the basis of location, staff, rooms and experience.
• vicsclassicautos (2/5): Avoid until its had a refurbishment - I arrived at the Spitfire in Stafford and was checked into room 7. The toilet seat was broken and unknown to me it slid off the toilet and I nearly ended up on the floor....not a good start to a stay I did complian to the girl and she said that she might be able to move me to another room...this was awkward as I've just unpacked everything. The room was on the ground floor and very stuffy..I opened the window as much as I could however it was so noisy and added to the stuffy room it didn't make for a good night sleep. I had an email stating that your restaurant was shut...this made another problem as on Friday night everything near by was fully booked and I couldn't eat. I tried to get a cab into town but there were none available at that time I was told that there would be a complimentary continental breakfast supplied for the inconvenience. I went to reception the next morning to be told by a tired and miserable checkout girl that they had no delivery and therefor no breakfast. This added to the disappointment of my stay. The following night was much the same however I did get some good food early at the Chinese buffet opposite. The breakfast in the reception was there on Sunday but I chose to leave this as it was an insult to my intelligence. Dried up croissant in a plastic bag...cheap orange juice and a banana. Complimentary but at what cost. The WiFi was non existent unless you pay for the premium package at a fiver a day This has been one of my worst stays anywhere ever and I've had to stop in some poor hotels over the years. Not impressed at all with the Spitfire
• S5062CValant (8/5): Nacho add on misery ! - Premier in as usual are great to stay at but we were a little taken aback by the meal. We ordered nachos because we really fancied the addition of chipotle chili you could order with it. The nachos came and were as you would expect but the beef chipotle came in a pot which was probably the Same pot you would service a dip in! I kid you not! Obviously this £2.99 addition was a mistake wasn’t it? No apparently the size of the add on was correct!! Beware of ordering the chipotle chilli add on with any of the meals because it is little more than a taste!
• N9336FWkerry (10/5): Great place to stay for Thorpe Park and London - We stayed at the Premier Inn last night after going to Thorpe Park. It is 15 minutes drive from the park. There is parking but we park next door in the retail car park with electric charging for my EV. The room is basic but has everything you need and the bed is lovely and comfortable. The room was dark and quiet which resulted in a fantastic nights sleep after a busy day in the park. The breakfast was very nice and under 16s eat free making it good value for money. I found the staff lovely and attentive. It's also in the centre of Staines, so good for restaurants, shopping etc. Would I visit again; of course. I stay there for London visits too as it's a short train journey to the centre of London.
• DinFrance (6/5): Ok - It was ok. Did the job but nothing special. Felt more motel than hotel TBH. Bed side table was not fully cleaned/a bit sticky. Lovely big mugs for cups of tea though.
• 512badams (8/5): Stayed there as we wanted to do the Eden Project (literally 10 mins down the road) . - The staff were so accommodating, and nothing was to much for them . Very friendly as well . The restaurant was comfortable and food typical pub food but good.
• M3325HQlucyc (8/5): Friendly, welcoming and helpful - The whole team were friendly and welcoming. The team at breakfast were particularly amazing. It was very busy, with demanding customers. They all stayed helpful and smiled throughout. Big shout out for making me personalised coeliac breakfast. Diolch Yn fawr!
• Claudia (10/5): - Nähe zu eden projekt,
• madbadger21 (10/5): Staff 1st class - We have stayed here several times now and every time the staff have been amazing. We have several things that need to be in place for our disabled son and they have always gone above and beyond to help us and make our stay perfect. They are so polite, helpful, friendly and understanding. The only thing that would make it better would be to be able to have a fridge in the room. Rooms were very clean and nothing was to much trouble. Thank you for a lovely stay.
• ronniesO4929EM (10/5): Great place to stay and good food - The Staines Premier Inn was easy to find from the train station and close to Twickenham. The room was clean and had a comfortable bed. We had good food both at Dinner and Breakfast. Would definitely visit again and recommend to family and friends
• Ann0y0m0us (4/5): Disappointing- no restaurant facility on site - Very disappointed as no restaurant facilities and construction on site which was nit mentioned on the main page and I was notified 10-15 mins after I had paid - poor
• Wise_Welsh_Traveller (2/5): Very disappointing for a Premier Inn - Very noisy rooms. You can feel and hear everything from the rooms above and next door, including people peeing. The whol place works like and drum amplifying noise. All the vibrations of people walking around, opening and closing doors just travel through the building so badly. Not the place to stay if you want a good sleep. The noise issues really lets this place down as the staff were friendly (when you could find one) and the rooms are clean. I have stayed in 100s of hotel around thw world whilst travelling for work, this one was by far the worst for getting sleep due to internal noise sources. A real shame for a building thats only a few years old.
• Buddypops (10/5): Great value for Money - Premier Inn are always reliable, you know that the rooms will be clean and the food served is always good value for money, especially their Meal Deal. The staff are very friendly and polite and knowledgeable. Great stay
• JudyB756 (8/5): As expected from Premier - Staff at this hotel were particularly helpful and friendly. Facilities were as expected from a Premier Inn and parking was free. Our only concern was the size of the premises. We were aware that there was no lift but did not realise the building was about a mile long with many stairs. Not simple for one with mobility issues. Also the restaurant was quite a trek. Another little issue for us was the height of the bath. A bit of struggle to get in and out for a shower. In future (we usually choose Premier Inns) I will fill in the added information box and ask for a room with a walk in shower and closer to lifts or reception.
• Sherpa02050400992 (2/5): Not great - All the floor in and around my room creaked something fierce, could hear everyone walking about sucks if you're a light sleeper. The bathroom extractor fan filter looks like it's never been cleaned out, and there was black spots in the grouting. The heating in the room didn't work seems to be a common thing with premier inns, breakfast is a solid meh there's nothing premier about this premier inn wouldn't recommend. Try an independent BnB would be a better experience and value for money.
• dazp745 (4/5): Had better Premier Inn - Decor poor, mould, water damage, cracks in walls, very poor tv signal, breakfast the food itself good, difficult to find cutlery, a clean table & then no plates, found 1 had food & left.
• 197antonh (4/5): Terrible meals - We are regular users of Premier Inns. Overall a good experience, but the meals were TERRIBLE! We had 'scampi' and chips and a curry for mains. I would not give the curry to my cat, let alone try and eat it! Staff were overall friendly, but somebody needs to have a chat with the chef!
• Werner (2/5): - Obwohl wir ein anderes Zimmer gebucht hatten, bekamen wir ein Barriere freies Rollstuhl Zimmer und Bad. Dort wurde bestimmt seit zwanzig Jahren nichts mehr erneuert. Der Geruch war fürchterlich. Da half auch der eingeschaltete Ventilator nichts. Das Hotel war überhaupt sehr alt und Renovierungsarbeiten bedürftig.
• tomfG4117CY (10/5): Lovely welcome - Excellent friendly staff, exactly the welcome you need after a 10 hour drive. 10/10 would stay again. Useful local golf knowledge too :)
• Fearless227463 (10/5): Great stay - Our family room was very comfortable & clean with crisp bedding and fluffy towels. Breakfast was delicious with friendly staff at hand when needed.
• robertbT6741FK (10/5): Great Experience at St Austell Premier Inn! - I'm writing to thank Lei-Lani and Mitch (Manager) at St Austell Premier Inn for all thier help in checking me in and securing a room on 4th September. Lei-Lani who cleaned my room at record speed deserve high praise indeed. The room was extremely clean and left spotless. Mitch (what a star), is a dedicated professional manager who clearly knows how to communicate with customers staying at the hotel and making them feel welcome, but who has the rare ability to care, communicate and manage his team too. Thank you and I will look forward to staying at the hotel again soon.
• NewStartWithParks (10/5): The Perfect Stay: One of the best hotel visits this year so far - One of the best hotel visits this year so far. Had been looking for a reasonably priced overnight accommodation before heading to Thorpe Park on 3rd September and with the dynamic pricing of Travelodge, this was the better and best option at the time of booking. My first time staying at a Premier Inn too. There was only 2 minor things that were a negative but nothing that spoilt the overall stay which I will still rate as 5*. There was in the room between the desk and the curtains, a cardboard cup holder and wooden spoon from the last guests who stayed in the room; nothing major as where it was, I didn't notice till just before checking out. The other part was I asked on the night before, as they have a seating balcony within the hotel, if you could vape on that balcony and the bar person said yes but the signs said no. Again, nothing major at all. Otherwise, a perfect stay after travelling on an overnight coach from Manchester to London and a good sleep before spending 2 days at Thorpe Park.
• jalfrezi_boy (4/5): Tatty and remote - Staff are great. Hotel is tatty. Pub next door shut at 10 so if you want a late night drink then bring your own as you are miles away from any other pub
• nerdj2025 (2/5): Terrible - go elsewhere - Dirty bathroom with floor covered in someone elses finger or toe nails. Hairs on the side and in the shower. No breakfast. Restaurant closed. No cares given. Slow check in, queue being ignored. No details on check in, just handed a card - had to query food, breakfast, where room was etc etc.
• PaulH728 (4/5): Unhappy Time - Very disappointing here. There was a queue through the door when we arrived and the reception desk was unmanned. The couple at the front said that they had been waiting for 20 minutes for someone to show up, and had even tried telephoning the hotel with no response. When 2 ladies arrived together to work, they issued that poor couple with a keycard that didn't work. The chap was NOT a happy bunny. We finally got in to room 218. Turned out that it was overlooking a very busy road, and we did not have a good night's rest at all because of the noise (despite double glazing). Breakfast at 0900 on the Sunday and guess what? Another queue. There was one poor lad who was running around on his own trying to clear dirty tables, book people in and manage just about everything. Obviously understaffed. No porridge out - despite being on the menu. Some hot food trays were on last scraping at the time of entry (although they were topped up at 0920). Premier Inns are usually pretty good, but not this one.
• C2594MMnicolaw (8/5): Family holiday - A pleasant trip Jayne in the restaurant was especially helpful and friendly. Kim cooked my poached eggs to perfection. Room was very comfortable but overly warm.
• 596revp (10/5): Thanks Jane - We went to Premier Inn Spitfire for our breakfast. Jane provided a fantastic service at Premier Inn Spitfire. She was kind and considerate and ensured we had a pleasant breakfast experience. Thank you, Jane. Thank you to chef Kim for the lovely food.
• Departure13576414211 (8/5): Ana - A Wonderful Asset to Premier Inn! - I would like to say a big thank you to Ana in the restaurant. When one of our party had to go to hospital and was late back to the hotel she took their food order and put it to the kitchen so that their food would be ready when they arrived back so they would not miss out on a meal that evening (as they would have arrived back to late to place an order before the kitchen closed) This was incredibly kind and thoughtful and much appreciated by our party.
• ianjV9410IH (2/5): Rubbish - Absolutely dire. Staff absolutely hopeless, shut the bar at 10 on a Saturday night then can’t accommodate a group of 10 asking to just take drinks to the room. Totally inept at customer service, go anywhere else this place is hopeless.
• J7066URmarioc (8/5): Excellent - Good choice for its location close to Heathrow, the high Street and the train station, to get to London Waterloo It tales 30 minutes. Good food, friendly staff, tidy rooms and good value for money.
• bri_uk71 (10/5): Starting the day with a great breakfast and a smile - Stayed at the Premier inn Spitfire for the twentieth time in the last 13 years. Plenty of parking, rooms clean and spacious. Downside is the lack of Air Con, But the definite upside is the breakfast. Special mention to the two people working their backsides off trying to keep everyone happy. Felt sorry for Jane having to run around clearing up then having to seat people, then have the same people bringing up that the coffee machine had stopped working which she quickly sorted. Bacon done beautifully, Sausages, eggs spot on. Couldn’t find any issues that weren’t resolved. Thanks Kim for an amazing breakfast and Jane for putting in a shift and a half, still managing to smile and be polite when most wouldn’t.
• chrisuk82 (8/5): Pleasant Stay - Stayed for 2 nights when visiting the area. Our online check in via the app didn't work but the receptionist checked is in quick enough. The reception and restaurant are on the first floor but there are 2 lifts to take you up. Our room was also on floor 1. The room was clean, spacious, quiet and had great air con. The hotel is right on he centre of Staines with plenty of shops and eateries. It's also about a 10-15 minute walk to the train station. Windsor was about a 15 min train ride away, Waterloo about 40 mins. We booked breakfast for our stay. Day 1 it was pretty poor - seemed the food had been on the hot plate a while as it was all very dry (presumably as the restaurant was very quiet at the time we visited) however it was much better on day 2. There seemed to be plenty of car parks around but we parked in Sainsbury's using the just park app. Less than £4 per day and about a 15 min walk from the hotel. Overall a nice hotel which we would visit again.
• Camper33186504405 (2/5): Worst Premier Inn stay ever!! - This was the worst stay we've ever had at a Premier Inn and the first time we booked a Premier Plus room. We chose the hotel due to it's proximity to a wedding we were attending the next day, and given the time of year, we opted for the Premier Plus room as they come with A/C and a mini fridge to store cold drinks. Overall, our stay and experience at this Premier Inn hotel was bad, very bad. Check-in was on the first floor, but the two elevators were broken, so we had to climb four flights of stairs with suitcases, suit bags etc. Once we reached the reception area, it became apparent that one elevator was completely broken, and the other could only be called from the first floor. This was a big issue for other guests that had pushchairs, mobility aids and one disabled guest who was in a wheelchair. The 'self service' check-in did not work properly, and as guests, we do not get paid to do the job of a hotel receptionist. Once we had rung the bell, a staff member eventually arrived after quite some time. We were checked in and given one room key to share. After getting to our 'Premier Plus' room which was booked for two people, we found only one set of towels, one bottle of still water, one bottle of sparkling water and no hand soap in the bathroom. The 'convenient mini fridge' was so small no other drinks would fit alongside the two bottles of water. Dinner service was appalling. My starters (Calamari) was served cold, yet my wife's dish (Potato Dippers) was served hot. The main courses arrived but the chicken in my wife's meal was undercooked and still pink. Dessert was a disappointment as the 'Banoffee Cheesecake' was a New York Cheesecake with sliced banana and caramel sauce on top. The kitchen pass was constantly full of food waiting to be served and the service was so slow - only two staff members were available for the whole restaurant. It took over two hours to be seated, eat and get the bill, yet the restaurant was less than half full. At one point some diners who wanted to to be seated were told there was no availability for at least 1.5hrs, yet there were empty seats! We requested the missing towels and hand soap be placed in the room whilst we were at dinner, but this didn't happen, so we had to go back down stairs and get them ourselves. Breakfast was only slightly better because it was self-service and the cooked food was kept well stocked. One of the toasters caught fire and was only dealt with when I told a member of staff, who didn't know quite what to do. The milk was warm as the cereal section was in the wrong place, so the milk was always left away from the chilled area. Thankfully our stay at this Premier Inn was only for one night, and based on this experience, I would not recommend this hotel.
• walshy1gb (8/5): Jayne the staff member who needs a pay rise - Good hotel for the location we needed. From a person who works in hospitality the restaurant was good the staff excellent Jayne who did the breakfast shift was great and she had some challenges no butter on day one of our stay. Day 3 no pastries @ 08:30 prime time for breakfast and kids eat pastries not fried breakfast short staffed on the other days very busy for breakfast lots of families but overall we had a good time
• PravasiBhartiy (10/5): Comfortable Stay, Good Breakfast - Comfortable Stay. Breakfast is good with plenty of options. Take opportunity to thanks Jayne for her friendly services. She is managing the busy morning with full energy and with a smile.
• 678hannahy (10/5): Stopped for breakfast with kids - Stopped for breakfast only so didn't stay overnight. Buffet breakfast was good and staff really helpful, especially with our 3 kids! Would definitely do to eat here again.
• chrismG105XK (10/5): 5 star - Perfect experience amazing breakfast staff lovely Jayne and Paula credit to the company thanks for amazing service all round 5 star - TT
• ianmT1327GS (10/5): Great staff and great experience! - Great friendly service by Jane, Paula and Deborah. Would certainly stay again and would definitely recommend to anyone.
• B2878XYannah (8/5): Great overnight stay on way to the lakes - Stopped here for one night on way to Lake District. Very friendly front of desk staff when we arrived late in the evening. Jane at breakfast was very welcoming, attentive and hospitable ensuring everyone had everything they needed and that breakfast supplies were restocked accordingly. Always smiling and going above and beyond. Rapid electric car chargers in car park were added bonus. Room clean and functional too.
• N5619MEnathanm (10/5): 10/10 service - Had a great service by the lovely Jayne, I too work in hospitality and it was great to be greeted with a big smile, lovely customer service, and wonderful engagement! Bless her, she’s a star! And the food by Chef Zara this morning was amazing:) From one chef to another, keep up the awesome work:) Love from London
• rachelmR1729IJ (10/5): Premier Inn Spitfire 💗 - I recently stayed here with my brother. It was a lovely experience. Everything was clean and the breakfast was lovely. There was a lovely lady serving us called Jayne and the cook Zara was great! I would definitely recommend 💗
• offexploring (10/5): Reliable as always! - We always use Premier Inns when travelling as we find them consistently good; helpful and friendly staff, comfortable beds and great breakfast. This one was no exception. Special mention to Jane on breakfast duty who seemed to be running the service single-handedly and was doing a fabulous job of looking after everyone!

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