Premier Inn Chatham/Gillingham - Vic Pier

Location: Blake Avenue,Gillingham,Kent,Kent, Gillingham, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Radtel (4/5): Our last stay - To start off, due to a Premier Inn IT problem, when we booked our stay, we never received a confirming email. We phoned to have this corrected and PI rebooked the room for us. However, we were then billed twice. We contacted PI several times (not easy from Vancouver and not cheap) and were told that the problem was “in limbo” and would be fixed soon. It never was. We continued to make calls, with no result. We had to have our Credit Card company chase after PI. They finally got our money back. No apology from PI. Our hotel stay was not great. I have stated this before but again, the check-in equipment was not functioning properly and we had to have a staff member process our room. Our room was about as far away from the lifts as it could possibly be. The room was about 28 degrees when we entered. The phone was not working (the wall jack was broken). We didn’t realize this until we were ready for bed & wanted to set a wake-up call, and couldn’t. The handheld shower had come unscrewed so, I had to fix it (couldn’t call…). We went down for dinner, ordered our food and waited an hour before the mains were delivered (and this was only after asking where it was). So, even though we have stayed at PI many times, it is now likely time for a permanent change. We will not be surprised if we receive no response from this review.
• 956dianb (10/5): Kind Kelly - 28November I was making a dinner reservation with Kelly, I had had a distressing day, Kelly asked if I was OK and I told her what a terrible day I had. Went to our room after dinner, found a bottle of wine and chocolates plus the kindest message from Kelly. Thank you so much xx
• SanchezOnTour (8/5): A good stay - Just stayed for one night as a solo traveller. Arrived just after 3pm and I used a self service machine to check myself in, very easy. I was on floor 3 and put in a triple room. Very spacious / clean room. Big fan of the purple mood lighting. Restaurant had a big queue as did the bar, so took the shuttle train to South Terminal and McDonalds is a 5min walk from there. Had a good nights kip before an early flight and would use again.
• HookedOnTravel255103 (8/5): Excellent location - Very conveniently situated opposite Gatwick's North Terminal, this hotel offers large, quiet rooms with a very comfortable bed and plenty of space on the lounge for luggage. Staff are friendly and helpful, breakfast is good and I can recommend the fish and chips for dinner
• KevinMunzeiwa (10/5): Overnight Stay - Room had amazing ambiance with LED lighting & exceptionally clean Waitress Jin, she was extremely great at service! Food was prompt!
• dodgymoves2 (10/5): Great food - Lovely food efficient service and friendly staff (Jin was our server and was very good) Nice atmosphere and good value Thumbs up
• Y2014KNsteved (10/5): Perfect stay at Gatwick North - Great location for the airport,departures across the rd.Had an early flight and they do breakfast from 4am so all was perfect.The rooms are spotless,big comfy bed with great showers.Check in was simple..DIY.Special mention to Dipson at breakfast,great chap helpful and friendly.
• davidbO3507PD (10/5): Good value - Modern, clean room with a comfortable bed and decent shower. Self check in was easy, and there's a drop box for the key just as you leave the building which means you don't have to go back to reception (the exit is on a different floor to the reception). Overall this hotel was excellent value for money.
• estbrom (10/5): Brilliant beds - The bed and pillows were perfect and we both had a good night's sleep. Quality of the food was good and served nice and hot. When we travel, we always stay in the Premier Inn if available. Always good.
• natashabS485ZK (10/5): Great stay - I stayed here while on training for work. Absolutely loved my stay here . Room was comfortable, food was good and the staff were so friendly and happy to help. Alan in particular was absolutely brilliant! He made our stay here so enjoyable!
• yagoo84 (10/5): Great service (Marwan) - Service by Marwan was impecable, he was very friendly, approachable and attentive. I was having a horrible day and he made it better!
• Q9024KHsusans (10/5): excellent - Very friendly staff, very comfortable room, especially Mr Dipsun excellent customer service. Would definitely recommend to family and friends next time we travel.
• dawnie1981 (8/5): Rooms a little tired but clean and comfortable - Rooms are as expected for a PI although looking a little tired. Chipped desk, walls/paint and bath panel. No USB ports in the room, which were needed for a family of 4 staying. Luckily had 1 charger, but should've brought four! Beds were clean and comfortable as was the bathroom plus there was plenty of toilet paper! Always a win for a family room. Lovely, friendly staff on reception and in restaurant. Food was excellent quality, well cooked and very tasty. Limited selection of bar drinks, but adequate enough for our family.
• PhilGemPep (10/5): Love premier inn, always a great stay - Love premier inn, comfy rooms, hot showers, decent breakfast, you know what you are getting and can rely on premier inn. Nisha booked us in at around midnight after a late flight in from holiday and she was bright and happy to see us even though she was supporting a new starter with training and it was effectively the middle of the night. Bonus points to the hotel being 5 minutes walk from arrivals. Would definitely stay again!!
• TheGr8Deej (2/5): Awful stay! - Worst experience and would not go back! The bed was awful and gave me and my partner back ache! The food was spongey and taste like it was microwaved. Would not recommend
• paulmittins (6/5): Not a good standard for Premier Inn - Excellent location but not impressed for a Premier Inn. The check in worked up to the point where the room key wouldn’t open the room door so then all the way down 6 floors again to reception. Pointless if the technology doesn’t work, bring back human beings! The lifts are a bit of a nightmare when busy and the room was not very clean. Lots of dust around skirting boards and behind doors. As a premier inn this really missed the mark and needs to be better. My Stay at the Sofitel opposite was far better
• janboyd (10/5): Very Good - Room lovely and big, even for a family room, 224. Very clean. Although hotel full, staff very helpful and smiley. Especially duty Manager. Food limited on Friday a the were waiting a delivery, but the gammon steak was very tasty, and i don't think it was even the Chef working. Well done
• AllWightboy (8/5): Very good as usual, but very erratic bar service, and the management didn't care. - All was fine except the bar service which was very erratic. Later in the evening, with a busy bar, there was only one bar server, with a long queue. The manager seemed to think that the situation was fine. He could have helped, but didn't.
• ivyali (6/5): Good and bad…. - Great reception from Stanley to sort me out a room last minute. Shame was the hot water wasn’t adjustable so Luke warm bath. Room adjacent seemed to chat all night.
• SF-Cyprus (10/5): Safe, clean and comfy. - Felt safe as a solo, elderly, female traveller. Ashley at reception was very helpful, and did my early check-in. Food and drink prices reasonable, the house wine is good too.
• iangN5425JC (10/5): HIGHLY RECOMMEND - Have stayed here many times. As usual, helpful staff at check-in, at dinner my server was Jesus, who I've met previously and he looked after me very well. You know what to expect from Premier Inn and I'm happy to be a customer. Now I'm looking forward to a great breakfast in the morning.
• Ricbarrett (10/5): What an amazing way to start your holiday - I arrived super late to the hotel and the restaurant team were incredible. No pressure to hurry a great meal but what stood out was the service. I was served by your employee called Jesus . From the start of our conversation to paying the bill he was super friendly , kind and wow does he work hard
• giusypZ6551LV (10/5): A lovely evening - The Thyme restaurant at the Premier Inn was a nice surprise! Dinner was lovely and Jin was super kind to us. If you visit, get the apple and blackberry crumble Sundae- a total highlight!
• Wallism26 (6/5): Shame its so expensive - Playing fields noisey Staff not happy in their work. Breakfast supplies ran out. Tuff nights sleep due to people running around up above our room. At breakfast the front doors kept opening and stayed open so it was freezing all through out both days! Staff seemed hard faced and not helpful. The drinks at their bar very expensive badly made shandy pint and southern comfort and coke .....wait for it.....£18..!!!. Wont be doing that again the pub opposite half the price!!!
• B4980KEnancyh (6/5): Value for money - Too expensive for 1 night's stay travelodge was in the same area and less than half the price They were fully booked for the date I needed os partner was booked into the hospital for surgery on this date or I would have booked another with them
• Fireopall (4/5): Freezing - The rooms have no heating, apart from a small electric radiator thats suitable for a room half the size. The room was incredibly cold and I ended up getting a cold. I will not return to this particular Premier Inn until they get centralised heating.
• deanmO2398JX (4/5): Poor service - When we arrived after 6pm we went to our room which was still not ready. Both single beds for the kids had not been made. Whilst trying to get showered etc we had to let in staff who came in and out a few times to make the beds. This is while 4 of us were trying to shower and get ready. The staff seemed to think this was funny as the 2 girls kept giggling away at themselves whilst in our room. This was very awkward and made the stay as a whole off putting. Even when trying to book in the check in machines did not work, the staff sat and watched us struggle to use these offering no help. When I went to the desk to check in it seemed i had made them for work they didn't want to do as the girl seemed very unprofessional in her manner.
• 760travels (6/5): Staff great, hotel needs serious updating - STAFF ..... 5 Stars ! Firstly , and most importantly , I want to review the staff . They are fantastic, and despite running around doing lots of duties, remain friendly , smiling and professional. My thanks go to them all , and especially Shannon who made extending my stay ,due to hospital visiting , as easy as ABC. Thank you. Hotel Building .. 3 stars Bedroom was cold , ground floor and god knows where the wind came from. You are given a heater to warm your bedroom through ,and a fan , I suppose for air in the summer . The site says ,no AC and you kind of expect some fresh air to come in ( not the wind from somewhere unexplained ) Leads to a really stuffy room . The bed was awful , and I have stayed in a Glasgow one recently and it was bliss. The floorboards are shocking. Even in our own ground floor room , but the person upstairs got up for the day at 530 am. And that was me awake !! By the time they got themselves showered and in and out ....that was my sleep gone. The floor in the dining room and bar area is so sticky you can't walk in it without making a noise , and I don't doubt the cleanliness of the hotel. This hotel is great for location to the hospital and on a good bus route . But it needs serious updating. I have stayed here multiple times over the years and it's sadly gone down in my estimation. Charging central Glasgow prices for this is nuts , unfortunately I had to pay to be close to an ill parent. Once again , the staff are your biggest credit. Really great team.
• 275brendona (10/5): Great staff - Had my reservations at the start, Air con in room was off, but they did supply a radiator, extractor in bathroom didn't work, that said the room was clean and tidy and ready on our arrival, check in was easy and fast with the automated system. My 5 star rating is based on the staff, couldn’t do enough and an absolute pleasure to deal with especially Shannon and Alan. Well worth the money all round for a stay with breakfast.
• sakaowto (10/5): Nice stay - Was a little worried with all the negative comments about dated rooms but you know what you’re getting with a Premier Inn, clean, tidy rooms and for us we had a great stay for the price. Breakfast was very good and the staff were very friendly, especially the team helping us out with the new check in procedure.
• FarAway56180435927 (8/5): Amazing chef, food was amazing! - Me and my family had dinner here tonight and the chef (Beth) did an amazing job. Our food was outsdtanding and tasted amazing!
• 483leong (4/5): Standards are falling - Stayed in room 102 and must say if your after a early night then this room not good as you can hear people walking up and down the stairs. The condition on carpets and walls in public area need a good clean but this has been a common thing on last few days in premier inn. The room is a typical room but the cleaning is not as good as it used to be I had hairs in shower area and carpet needed a clean as there was some crumbs again I have noticed this at other premier inn around the UK are they under staffed and rushing around also the tables where peeling as in the vinyl from the wood The staff on the night shift was great and breakfast staff was good as well they seem to be rushing around so again are they doing more due to lack of staff and this meant people had to wait at the reception or bar etc for longer than normal. I would stay again but definitely not in room 102 or near the stairs as they are noisy and hopefully has had a good clean down to make it nice in the public area and just make it nicer looking also fix the air con in the rooms
• zoeaE8385RG (8/5): Very clean and well ran. - Very nice and clean hotel, modern fully equipped rooms. The bathroom was absolutely spotless, no funny odours anywhere in the room. Staff were clearly harassed by a busy hotel but were still very polite and helpful. Could do with better parking though, not many spaces for size of hotel and spaces very narrow too.
• Venture25554606864 (2/5): Be careful if staying here - some intimidating staff - Three members of staff did not acknowledge us or welcome us on arrival. They continued to sit and chat to each other at a table in the dining room, even although they could see us standing waiting to check in. I noticed a self check-in machine at the check-in desk, but my phone genuinely had 2% battery after a long day traveling, so I decided I'd rather check in with one of the staff members because I didn't want find that my phone died halfway through the check-in process. I'd also just rather check in with a member of staff when arriving at 10pm after traveling 200 miles. We continued to wait, but still no one acknowledged us. So I spoke from the check-in desk into the dining room. I said hello, and asked if we could check in. One member of staff shook her head, rolled her eyes and reluctantly stood up. She then shouted over to us "Have you not got a booking reference?", indicating that she wanted us to use the self check-in machine. I felt uncomfortable as I was not expecting her to react like that, and ended up using the self check-in machine. The woman went back to sit with her colleagues and began chatting again when she saw me moving to the self check-in machine. Because I was flustered, I forgot to ask about breakfast timings and when we had to check out in the morning. I just Googled the check out time from my room, and didn't bother having breakfast in the hotel. I just wanted to leave the hotel straight away if I'm being honest. I would really hate for anyone else, particularly any elderly people, to be met with this attitude when checking in. I would advise against staying at this hotel until this has been resolved and the staff are at least willing to speak to you, let alone offer any help when you arrive.
• Chucklelee (10/5): Great Stay. - My trip was to include a parkrun on saturday and the Great Scottish Run on Sunday. This hotel is not central but a 77 bus, outside of the hotel, runs into central Glasgow. As with all Premier Inn hotels the staff were great, polite and great to talk with. My room was clean and warm and as expected. I ate in the hotel on Friday night after a day of storms and found the meal really nice indeed and value for money. If and when I return to Glasgow I will definitely be stating here again.
• 661ferguss (10/5): Nice place to stay very friendly staff - Stayed here from8th-10th October it’s easy to get to London as I had an England football match to go to. I have stayed a couple of time here never had a problem. I’d definitely recommend getting breakfast. The chef lez cooks brilliant breakfast and is always very friendly with everyone. You can’t beat his breakfast.
• leehQ3454SD (2/5): premier inn experience - building work in reception not ideal during the evening and back up chef so limited food not ideal very happy i do not have to spend any more time at this hotel also the car parking is chargeable no rebate if possible i would book at the other premier inns in Gillingham and Chatham
• RichmondReg (6/5): Great hotel and staff but very noisy thin floors above. - The receptionist was magnificent. The room was totally spotless. The air con was already on (hot day) and it was a very nice sized room. However, when I heard the guest enter the room above mine I realised that the floors of this new build appear not to be concrete. They sound like wood, just like living in a Victorian house conversion. You hear people walking about in the room above from all the creaking and floor movement. Unbelievable. I would not have stayed in the hotel had I known this. I come for peace and quiet. Not to be reminded of my past student life. Really disappointing. I won't be back as a result.
• Ultra_694 (6/5): Overnight stay mid September - Room slightly dated. Stayed on ground floor, but had squeaky floor boards. Facilities clean, with a comfy bed. My main main is about the dinner experience. Arrived for my 7pm prebooked table. Was served a drink quickly, but had to wait 15 minutes to have my order taken. 5 minutes after placing my order, I was then told the grilled fish was not available, so had to choose another main, this was then 7.20pm. My food then arrived at 7.55pm, just under an hour after I had first sat down. Also the burger and bun were slightly overcooked, but I ate, due to how hungry I was. Staff the least friendly out of the three Premier Inns I stayed at this particular week.
• rmfearn (8/5): Hotel is OK’ish - The hotel is ok’ish. We stayed for four nights, although I didn’t sleep very well, my partner slept like a stone. You have to pay for car parking (at a reduced rate). We were there as a location to visit the Historic Dockyards, Rochester, Upnor Castle and further away the Cutty Sark. All these are fabulous, but if you want to find something interesting within walking distance, there isn’t. So we ate in the hotel restaurant a couple of nights, average meals nothing special. There aren’t any alternatives locally as far I could see. The room was clean, but found the aircon unit a bit noisy, switched it off at night but found the room too hot, that probably was the reason I didn’t sleep well. The staff were friendly and attentive so no complaints there.
• davidmO2829ZR (10/5): A week in Kent - Friendly staff, very helpful. Only problem was one large towel in a room booked for 2 adults. Asked for a second and it was provided without issue.
• Reynards42 (8/5): Comfortable - The Premier inn Chatham/Gillingham is situated by the side of the main A289 running down into Chatham, offering great access to the many, attractions the area has to offer. The rooms are spacious, clean and comfortable. WiFi throughout, toiletries, tea and coffee provided. Breakfast is being served as normal in the Thyme restaurant, but on a pre- booked slot basis. Evening meals are also available but as a take away, to eat in you room. The only downside to this hotel, is the noise factor, not only is the proximity to the road a plus, it does mean, it is prone to traffic noise. Then there are the noisy neighbours above stomping around at all hours. Overall a great visit, with friendly helpful staff.
• Climber15091492152 (2/5): Different hotel - Dirty hotel with no air-conditioned! And really bad after sale... Save your money and go somewhere else,, ........../
• I6304JRsamanthak (10/5): Fab evening meal and service - Steven was exceptional with his customer service, attentive care and attention to detail, ensuring our evening meal was enjoyable. He was really friendly and nothing was too much trouble. He made our evening and he deserves a pay rise. He is invaluable to your team and was very much like a Matre Dee or head of house. Keep the excellent work up!
• T3967BFclairem (10/5): Fab hotel - Wonderful hotel from warm welcome from Alan as we arrived. Hotel clean and fans in room also air conditioning. Shower had seat area which was lovely
• 338gaylet (2/5): Filthy - Where to start. Stayed here with my mum after a hospital appointment. Its filthy, the floors are sticky, there's dust and hairs everywhere. Our room, it appears the window stopped working so they plonked another window ontop of it, didnt keep the noise out, cigarette butts in the windowsill, dust and dirt. Dust and hairs on skirting boards. The fan, we absolutely didnt switch on or we wouldve ended up with a dust cloud. Above the bed was full of dust. Bathroom was hairy and dusty and smelled of stale pee. Sheets didnt fit the beds, un ironed, pillowcases were the same, they were hairy and not fresh looking at all, only 1 set of towels between 2 people. Restaurant: Chairs were full of old food and hairs, the sockets needed a wipe and clean, the tables were sticky, the food was lovley and the service was lovley. But dust absolutely everywhere. The cutlery pot was caked in dirty dried on food. This place needs new cleaning staff, its disgusting, will absolutely not stay here again. It seems all the reviews mention the filth and clearly nothing has been done.
• Global33842830602 (10/5): Family review - Great location. Lovely food. Would stay again. Friendly staff. Helpful too. Comfortable family room. Very spacious.
• tiredmum0ftwo (4/5): Wasn't the best experience. - Dont pre-book meal deal for food, unless you check they have food first! Didn't have pizza, mixed grill, pasta etc (missing 8 or 9 main meals off the menu). Staff are friendly but bar/food service was slow on a night it was fully booked and only 1 chef working....but also only had few customers in the restaurant 🤷🏼‍♀️ couldn't be seated to order food until 90 mins after we arrived, to then find out the choices were extremely limited.
• tighnacnoc (10/5): 5-Star Staff Service. - We arrived late in the evening and the hotel keycard machine was broken. The hotel was full and things were hectic. However Alan was both friendly and courteousous and remained calm and professional. He let us in our room and assisted my wife back through the doors with drinks obtained from the bar. Rebekka at the bar was extremely cheerful and chatty too. These two individuals made our stay memorable for all the right reasons and are a credit to the Company. I would not normally leave a review but these members of your staff went above and beyond what was expected.
• ginacW8680ZC (10/5): Very enjoyable short stay. - Easy to park, very warm and informative reception. Clean and comfortable room. At in the evening and at breakfast and the service was excellent and the food of a high standard. Very enjoyable stay.
• lyns882 (8/5): Long Stay 7 night review. - Small checkin area can imagine it getting busy during peak times, staff were very welcoming. Be aware there is a parking meter outside you have to pay for each night you stay on top of the cost of the room. No microwave and you pay extra for a room with a fridge, keep that in mind if you plan on staying for multiple nights. The bed seemed firm, pillows flat but that's a personal preference could be fine for some people. Overall clean friendly hotel, with ample parking.
• Phinic (8/5): Very Friendly - On arrival the car park was full. However there was a disabled space which I could use as I have a badge. The staff were very friendly and checked us in with ease. I had booked a family room. However getting to the room on the second floor, only the double bed was made up. Back to reception and the man went and got a bed pack. Before he went Abbie was searching to see if there was another room set up we could move to instead, however there was not. The guy had been and got a bed pack, taken it straight to the room and left it with my son before I got back there. As i was making up the single bed, I noticed items missing from the pack so I went back to reception again. Abbie was there and I told her the situation and she was very apologetic. She went with me, got new items and made the bed up, which she said should have happened in the first place. She was very chatty and made us feel at home. We did not have breakfast booked and she booked us for complementary breakfast, however we did not get chance to take advantage of this kind offer. Looking around the room it was a normal premier inn room. The carpet had stains on, the walls had marks and holes filled that were not disguised very well. Nothing that makes any difference to the stay, just cosmetic things that could be dealt with. The bathroom was clean and mould free. It was not until we came to shower however, that after one of us had showered we realised that there was only 1 bath towel, 1 hand towel and the bath mat between us. So we shared towels as unable to go down to reception and get more towels. The beds were clean and comfy and I can even say that for the first time in a long time I woke feeling refreshed. The room we were in was 219 and it was an adjoining room of which I have not seen in a premier inn before myself. Happy with our stay and if back that way will book here again.
• alisonmP6524XF (10/5): Couldn't fault our stay - What a lovely experience staying at this hotel. Parking was easy, the hotel was welcoming, the rooms were extremely clean and comfortable. The food was good, both the breakfast and evening meals; for the money, it could not be faulted. However, the best part of our stay was the staff; everyone we met from front of house, chef and manager they were all so nice. The hostess, Sarah, was wonderful; funny, attentive and treated us like old friends. Thank you all so very much.
• lindsayeb (4/5): Not the greatest experience - An unpleasant stay from the start. The receptionist told me she didn't like the spelling of my first name and so would pronounce it how she thought it ought to be and proceeded to do so!!! We were checking into two rooms. My brother in law went up first and had been given the wrong keycard, resulting in him walking in on a semi-dressed lady. The receptionist argued with us about room numbers, but had clearly made the error. My sister's room had an unpleasant smell and ours had the hard wired hair drier loose meaning it kept switching off. No one came to reception when we were checking out, so it was not possible to report these issues. Luckily we have no reason to need to stay at this hotel again.
• davepurdy1969 (10/5): Very quite and convenient for the airport - Perfect stay nice and quiet with plenty of parking. On arrival the bed was not made for my son. One quick return to the reception and everything was sorted straight away. Would highly recommend using before making your way to the airport which is only a short drive away
• Venture41564568014 (10/5): Great customer service - I often stay here for business. Tonight the customer service demonstrated by Michele and her daughter (Rebecca ) was excellent. They were attentive funny and found my college dad jokes funny, ( however hard they tired not to laugh) Looking forward to being back next time.
• Adventure28475788806 (10/5): A warm welcoming Premier Inn - Staff were very welcoming, friendly and helpful. Buffet breakfast was freshly cooked in small quantities so wasn't sitting around for too long. Rooms nice and clean.
• J9801UBjanes (10/5): Premier Inn experience - Overall good experience. Attentive check in and went above and beyond to help with forgotten items Sarah was amazing ! Very customer focused
• stuartaY3634HG (10/5): 5 star stay! - I had an excellent stay, the food was the best I've ever eaten at a premier Inn. Good night's sleep, and the staff were excellent, with a shout out to Sarah, who was very welcoming and efficient.

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