Premier Inn Leek Town Centre

Location: Ashbourne Rd,Staffordshire,Leek, Leek, GB

Star Rating: 9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• neand2015 (10/5): Fabulous!!! , friendly , safe and great value . - Lovely staff . Great bed and bedding......lovely breakfast .......................lovely meal ...... .............
• A3089ZZjohns (2/5): Horrible breakfast - The room was fine but the so called unlimited breakfast was a complete disaster I was told as I took my table at 09.15 that there was no black pudding no tomatoes no mushrooms so being diabetic that’s two items I always eat then I asked for two poached eggs but was told they couldn’t do poached eggs as there was a problem with the gas ! But they were doing fried eggs so I think the cook was not able to poach an egg half the tables were full of dirty plates and cups so a very bad experience for £10.99
• abbymS4683JH (8/5): Lovely stay, Service could do with improving. - Ideal location for where we were going. Lovely spacious room and the bed was very comfortable. No noise throughout the night which was great. Space for our car under the building. It cost us £18 for 48 hours. We stayed for tea on our first night which didn't run smooth unfortunately. Not sure if they were down on staff but we waiting a long time for someone to come and sit us at a table so we took it upon ourselves to find a table. We ordered our meal which took nearly an hour to come. They then forgot to put through my 4 year olds meal so had to wait a further 10 minutes for that. The staff member did reduce the cost of our bill for the inconvenience which we did appreciate. The two lads were very appologetic and were very polite. Breakfast on the first morning was lovely. Good selection of hot food and hot drinks. Second morning unfortunately wasnt as good. We were issued a card with our key that stated that breakfast finished at 1030. We headed down at 945 which we were greeted to a not so impressed lady who abruptly told me it finished at 10 despite what our card said. She did later tell us not to rush as she realised we were miss informed but the situation made us feel very uncomfortable and rushed. I would stay again as the room we couldn't fault and also would stay again for breakfast. Unfortunately not again for evening meals.
• hollyb481 (10/5): Great bang for your buck - Great bang for your buck. On site parking, optional breakfast, and a comfy and spacious bedroom. What more could you ask for.
• E7280SDlarsn (2/5): Worst hotel ever - Worst hotel ever. Rooms same size as a stamp. Beds the same. Mold in every corner of the bathroom. Dirty carpets all over. Only cleaning on request, and even when you do request, no house keeping shows up. No hot water in the morning. Expensive and really poor restaurant with hopeless opening hours. Stay away!!
• Sharronvont (10/5): As always, a comfortable room. - An exceptionally friendly team both in the hotel and the restaurant. The hotel was clean, with a warm and friendly atmosphere. We asked for a quiet room at the back of the hotel and it was just perfect, no traffic noise whatsoever. Thank you Vic on reception.
• coleen61 (10/5): Wonderful stay. - Stayed for a weekend Hotel was clean, tidy and well stocked. The staff were absolutely fantastic and could not have been more helpful. Unfortunately they don’t have many staff to manage the bar, breakfasts and the hotel. But they made our stay very welcoming, they accommodated for our large family with a smile and a positive attitude. Was very impressed and will be back again. Peter and Jenny were super helpful, and offered help and advice when asked. They made our stay excellent.
• Voyage46765710172 (10/5): The excellent team at the old Brickworks. - Attend regularly to watch Leeds play, and meet friends up there. Staff know me now after staying there so often over the past couple of years and the service and attitude of the staff is to be commended, the food on offer is always fresh. A special mention should also go to the staff you very rarely see who work tirelessly behind the scene to ensure your rooms are spic & spam, so a special mention must go out to Mandy the house keeper and her team, you do a wonderful job and although we don't that much of you and the team, I appreciate your hard work that ensures my stay is a pleasant one. Eric Philippides. Will be back in a couple of weeks and look forward to seeing the team again. PS Karren hope the wedding went well.
• A3900CYangelas (10/5): A flying visit - Everything about this place is fabulous. The fact that you can have a little fresh air in , quiet spot very friendly clean and with plenty of parking. The staff are wonderful and the food and service were amazing. You can tell that a lot of pride is taken with this establishment . Well done to everybody concerned
• PaulY1146 (2/5): Terrible customer service - Just checked in after 3pm, not busy at reception at all, but one of the most unwelcoming members of staff from this hotel group since being traveling the last 4 weeks staying in a different hotel every night at Premier inn s. The person no smile , firm and not helpful at all, definitely someone who should not be in the hospitality business unless behind yhe scenes , for customer service I'd give him 0/10 his name was Peter this is how to not welcome people in any form of hospitality business
• donnawU9388CO (10/5): Great Stay ,Thanks to all - The Experience overall was 5 star ,All staff we encountered were helpful,friendly and efficient,the room itself was far too hot🥵,clearly an issue with air con fault that desperately needs addressed ...although extra fan was provided which made it bearable..and that is at the end of September!!.room 107 premier plus room...Room spacious and everything easy access,breakfast hot and tasty,housekeeping worked to max with great results,nothing too much trouble ,reception all excellent,therefore we decided not to trigger the good night guarantee...and the bed was soooo comfy!! After working before retirement in the airline industry for Emirates,I felt personally that the overall experience outweighed the balmy nights!!...Thankyou to all for your Moorlands welcome and Attention,Mike on Reception working Tirelessly and everyone we encountered,The housekeeping staff are second to none..and a special mention to Niki on Reception and many other jobs for her hardwork she is a credit to your team..not one for the limelight ,... Management..be careful not to miss this Genuine Gem of an employee..credit where it is due....No hesitation to recommend to others and definitely will be staying again...Thanks Mrs Donna and Mr Ross Whitelaw ..date of stay ..25th September -29th Sept 5 nights in total Again, Thankyou
• 178rutef (10/5): Amazing family stay - Everything was amazing and the staff are very helpful and friendly. The room was clean and the bed was very comfortable . Definitely coming back
• 538shirleyg (10/5): A Good Experience, all round. - Have been numerous times to this Hotel. Just returned from a 2 night stay. Rooms are always clean, comfortable, and everything you need. Staff are always very helpful and obliging. Ate in the restaurant, food is excellent, and the staff, so very amicable. One staff member Sammy earned my 3 p's award, Pleasant, Polite, and Professional in his duties. Also the waitress Mollie, or Millie, she was very polite and helpful. Would return no problem.
• markhC5675XH (10/5): Short stay - Would stay again. Clean and tidy. Convenient, short distance off motorway, close to Leeds. Good breakfast. Good size car park.
• G8102LNmichaelr (10/5): Leek Premier inn - Great stay. Nice parking, vlean and comfortable. Good value for money. Good room, efficient check in Thoroughly recommended
• X2896OSrichardh (10/5): Absolutely brilliant - From the time we got there to the time we left the staff were absolutely brilliant. Polite courteous and always checking everything was ok with our room etc. We will be staying there again next time we go to leek.
• N4034LNdalef (4/5): Very basic bare minimum needs a lot of improvement - Its a nice hotel but im in a wheelchair doorways are just about big enough to get through but only if you have a standard wheelchair no adjustable bed food was great though what i had wifi is disgusting even if you pay for it 9mps id hate to think what speeds there free one was and seeing as i booked an accessible room you think they would do better for the cost
• Wallbarber (10/5): Another great stay. - We have just returned from another great stay at the hotel. We have been coming here for 10 years now and the standard of service has always been excellent. It very convenient as just off the m62 and more importantly close to our family. I would like to say thank you to Karen and molly for their help on both reception and at breakfast. Easy to say that we will be staying here again in December.
• GoingGuide (8/5): Ideally located, comfortable stay - Couldn't have found anywhere more suitable than Premier Inn for its location, facilities and price. As we were aiming to go walking in the western part of the Peak District, this hotel was ideal. The room was comfortable, spacious and quiet; and the buffet breakfasts (optional) were really good value for money. Set on the edge of the town centre of Leek, it's walking distance from the cafés, shops, etc within the town. The hotel has its own car park, though there's an extra cost for this which is not expensive. Overall, we'd use it again next time we're visiting the area.
• kellyan88 (10/5): Overnight stay before going to Alton Tower's in the morning. - When my daughter helped me book a standard room, she didn't realise that the room doesn't have a fridge. The staff was very nice, and gave us a free upgrade to Accessible Premier Plus room with fridge, as my son has Special Needs with food aversion and needing to drink fresh milk as soon as he wakes up.
• FrequentFlier824375 (10/5): Excellent for our one night stopover. - Very friendly staff. Nice clean and comfortable room. Felt sorry for the staff having to explain what could and couldn't be ordered under the 'Meal Deal' that we'd booked (for dinner & breakfast). A problem that could have been solved by the chain printing the information on the menu beforehand - there were some daft choices!
• OnAir42745319474 (10/5): Extra Mile / Thank You - Have stayed here a number of times over the years, visiting family in Leek, always enjoyed a warm welcome and enjoyed our numerous visits here. Our recent visit was for a couple of nights from the 8th August, on arrival we were advised that our premium plus room was unavailable due to the whole oh the 3rd floor being damaged following the bad storm that had recently hit the UK. While disappointed, the staff went the extra mile to accommodate us, we were reallocate a room, specifically with a walk in shower, we received a refund and complementary breakfast, we were also offered free parking, which we did not require as we had flown over from Northern Ireland. In rather difficult circumstances , the team at the hotel were excellent and very helpful and we enjoyed a short but really nice stay. We will of course be visiting Leek again and will book here again, but thought I would supplement my previous review, by way of thanking all concerned for their efforts
• F5330BOrichardh (8/5): Value hotel - Great value, cool room especially as it's been 35 degrees centigrade during my stay. Bed comfortable and great view from my 16th floor. The stained chair and carpet plus expensive breakfast stop me giving it 5/5. 20 minutes walk to the centre but 2 minutes from the tram system.
• roundtheworld2019 (4/5): Chaos - This Premier Inn is located in a 17-story high-rise. My room was very small compared to other hotels in the chain. There was hardly any counter space and nowhere to store my suitcase. The bathroom was very nice, apparently an old Holiday Inn Express bathroom, from the looks of it. The room was not cleaned after several nights. The breakfast was of poor quality (Tetra pack scrambled eggs, cheap rolls, etc.) and, at €17.90, too expensive for what it offered. Furthermore, it was utter chaos. The breakfast room is large and relatively uncomfortable, but apparently still too small for the size of the hotel. The staff couldn't keep up with refilling food, and some items, like rolls and fruit salad, weren't replenished at all. When I asked the staff about it, they acted as if it wasn't their fault. This hotel is poorly managed. Definitely never again. It is much worse than other hotels in the chain.
• kateaV4434IW (2/5): Ridiculously hot room - Ridiculously hot room with no aircon and windows that don’t open. No restaurant facilities at all with no prior notice of this. We won’t be staying again.
• laurap57 (10/5): Lovely friendly staff. - A lovely stay with our friends, a great base for Alton Towers. Fabulous staff so friendly the gentleman with long curly hair especially x
• LucyJH (2/5): Avoid! - Very shabby and not up to usual Premier Inn standards! Pre- arrival I emailed several times to add an extra night to our booking due to train disruptions and got no response . Tried to call and the phone was never answered so I ended up booking another night on the website. The day before arrival we were emailed to say no breakfast due to roof repairs but too late to book elsewhere. When we arrived I advised had a 2 night stay which was fine and had to just get key card reactivated for the 2nd day but the room was not cleaned or bins emptied?! Very poor. Room was quiet apart from extra loud air con but shabby and needed painting in some areas. Avoid! Still waiting for refunds for breakfast too!
• 228duncana (2/5): Too hot to sleep - We have just spent two nights in the leek town centre premier inn. The windows are sealed and there is no air conditioning. Suffice to say it was like sleeping in an oven both nights. We will not be going there again and will find alternative accommodation in the area. The restaurant was also closed despite them sending us emails and discount vouchers. Not even open for breakfast. But the main problem was the temperature of the room. In my opinion a design fault.
• Procky05 (10/5): Definitely recommend - Staff were first class and couldn’t do enough for us. Breakfast was very good with a great selection. Been there on numerous occasions and never had a bad stay Sammy was great and very friendly and helpful Don’t know the names of the rest of the staff but I will make a point of remembering them as they were all brilliant Definitely recommend Only thing wrong was the bar shut at 9 pm on the Saturday but I had had a long day already and at my age was ready for bed 😂
• 34stuw (4/5): Leek travel lodge - Arrived to be told there was ongoing work within the hotel as the roof had blown off 10 days previous. The breakfast we had booked was cancelled and the smell in the corridors was of a damp nature. Also, if that wasn't enough, the air con didn't work and the windows were non opening so the room was stuffy after a nights sleep. The staff were friendly and could only offer us free parking as compensation. Just wish we had been told of the inconvenience so we could of booked elsewhere.
• RachCY1980 (10/5): Brilliant management of severe food allergies - Welcoming staff, lovely room in hotel. The most outstanding quality was the management of my son's severe food allergies in the restaurant. Karen was exceptional at ensuring his food was safe, his meal was delicious and his experience was extremely positive. Many thanks
• Tominamo (10/5): Very enjoyable stay in Birstall, Leeds - We stayed at the premier inn whilst joining friends for the weekend. Check in was smooth enough after registering the car for the duration of the stay. The room was clean and comfortable. We recently stayed at a five star hotel and the breakfast didn't come close to this hotel 10/10.
• Bed4ordblue (2/5): Charged me for meals that were not available as kitchen was closed - Charged me for meals that were not available as kitchen was closed. Was told that kitchen was closed days before booking but was still charged for meals.
• Hermione11100 (10/5): Perfect for a visit to Köln - We stayed for two nights at this hotel and it was perfect! THE PROS- - Staff were beyond helpful and friendly - Room was clean and perfect size for us - Bathroom was lovely and modern. All the amenities you could ask for - A/C worked really well! -20min walk to the centre / shops/ cathedral and 5min walk to an accessible metro station. Both walks are accessible with lowered kerbs (2cm) - Highspeed free wifi - Plenty of plug sockets around the room including USB next to the bed. - Lovely view out the window - Bag store so didn’t have to carry bag round all day - Spare additional pillows THE PROS- - No accessible rooms avaliable (went with a wheelchair user). Cannot comment on the accessibility of hotel however the non accessible room fitted mobility scooter and was fine for someone with limited walking and ability to take small steps. Could do with more accessible rooms avaliable.
• Teddydog1706 (10/5): Leek - The bed is comfy, all areas clean and nothing is a problem for the helpful staff, especially as we were flooding out. And had to be found other accommodation.
• T609OKcarolinew (8/5): Overnight stay - Room was very comfortable and lovely bed. Loved the air conditioning as weather hot. Due to issues in the hotel no hot breakfast available but continental breakfast supplied free of charge . Staff very friendly and happy to.help with any issues and loved late check out which was ideal for our stay
• R5163CRjulieh (10/5): Fabulous stay - My husband and I had an overnight stay at Premier inn Leek, and having not the best start to the day we were greeted by Mark the manager. He was kind, understanding and professional without being too formal. He quickly sorted our room which was perfect for an overnight stay. When we returned to the hotel we had drinks in the bar, with again good service. After a good night's sleep we took advantage of the complimentary breakfast which was fab, and Mark was on duty as we checked out, and asked us if we had enjoyed the wedding we attended. A very good experience from arrival to leaving and a big thank you to all the staff (particularly Mark and we hope your car gets sorted!).
• F103UDcarolinef (4/5): A surprisingly unpleasant visit - After reading the reviews on here with regard to friendly staff, we were very surprised with our checking in experience yesterday. We had booked an early check in - the staff member on reception didn’t greet us and after appearing to struggle with the computer system, lost her temper, snapped at us and stormed off. Another staff member took over, and once again didn’t greet us. I asked him if he was the manager - he said he was. We were fairly stunned by the previous staff members loss of temper and I said that I expected an apology from someone. The manager neither acknowledged that there had been a problem or apologised for it- he simply said that he was going to check us in. No one spoke to us about the incident and the staff member who initially dealt with us was present at our breakfast and check out yet never spoke to us. We had booked breakfast but were informed prior to our visit that no cooked food would be available. All in all an unnecessarily unpleasant start to our nights stay, with a very poor response from the manager. The hotel had a generally unpleasant damp smell in the stairwells and corridors and the air vent in the room was filthy- see photo. The bed appeared clean.
• Kate (6/5): Take all your own toiletries. - The staff and the breakfast were amazing however the rooms have no shampoo (body wash is not going to do it for me), no lotion, no tissues and no phone. No phone makes it extremely difficult for overseas visitors to contact reception. Even the charming lady on reception who confirmed that these amenities were not offered in the hotel states that they were a budget hotel ‘but maybe not - we are quite expensive’.
• josephlM5200ZB (2/5): Awful stay away - Zero , I have never experienced such appalling service in a hotel , the lady on the bar was very clearly struggling with poor IT equipment, the manager gave no care , would help with 1 . Walk away and leave her with issues with the rest of the queue , completely inadequate, no access to the beer garden from the bar , having to walk back round through the car park to access grubby tables when it is hot outside , rundown grubby hotel with even more run down staff , disgusting. Stay away
• ScotchMist2012 (2/5): Worst Premier Inn ever. Avoid. - When we arrived the place looked deserted. We got checked in and proceeded to our room on the first floor. The whole place looked grubby as we walked the corridors. Once inside our room we were disappointed. We should have left then but we had pre paid so we were stuck there. Everything was well worn and the armchair impossible to sit in comfortably. The shower had no power and the toilet was difficult to flush. We ate out in the evening as the onsite restaurant looked closed even though reception tried to get us to book. We slept reasonably well and went for breakfast. Nowhere near the experience we've enjoyed at Premier Inns for years. We ordered our full English and whilst we waited tried to toast some bread. The toaster didn't work. The breakfast was disappointing and only luke warm. I asked for some extra bacon and it came on a plate that was so hot, the waitress carried it with the sleeves of her jacket. So much for food hygiene! The best part was the bacon was cold. We went and packed and couldn't get out fast enough. It's put us off Premier Inn if this is their standard. As for the glowing reviews we read, I think the staff wrote them themselves! The whole place looked like it was preparing to close down and perhaps that would be for the best.
• 380sharynl (10/5): A little gem with amazing staff in a lovely location! - We were greeted and checked in to this fabulous little Premier Inn by a lovely lady called Lauren, her customer service skills were impeccable, she went above and beyond. We sat in the little restaurant with our kids and the chef Makka cooked us a steak, he delivered it to the table with a smile and was very pleasant . It was cooked to perfection. The staff here really deserve recognition ! Room was spacious and spotless. Would definitely return to this hotel if we visit Alton Towers again. Must also mention the fact that it’s based in a lovely little town with ample parking !
• bethtX9219TR (6/5): Worth a stay - We arrived too early to check in however staff were happy for us to leave our bags and return later. Room is on the small side but cosy, tea and coffee amenities available. Shower has one setting and very flimsy, the hand wash dispenser was broken and unable to use. Air con was dreadful in the room, I appreciate the timing we were there was a heat wave however the air con did nothing. Resulted in having to open windows but due to being located near the fire station and ambulance station there were continuous sirens which I appreciate is no fault of the hotel. The bed and pillows not your usual premier inn quality, not the comfiest. I did enjoy the 2 separate duvet ideas. Very close to the centre 15-20 mins to the cathedral. Good public transport connections nearby
• O5703GHsarahg (10/5): Above and beyond - Our whole experience was fantastic. From the cleanliness to the food. The breakfast staff was amazing. Went above and beyond to make sure our stay there was perfect. Best hospitality staff I've come across in a long time.e
• KatieW2958 (10/5): Karen and Molly. - Karen and Molly were both absolute delights. They could not have been more helpful. Friendly, efficient and extremely pleasant. They both deserve a pay rise.
• 696katye (2/5): I would 100% NOT recommend this place to anyone. - The room was spacious, clean and quiet. The food in the restaurant was disgusting. I was asked how I wanted the steak, I said well done. It came very rare and with blood all over the plate and other food. I sent it back and all the chef did was cremate the same piece of meat and put it back on the same plate of food. The whole meal was inedible. The cooked breakfast was cold, congealed and over cooked. The continental selections were poor and the bakery items and bread were stale.
• karenwN2417GP (2/5): Premium price for a budget hotel - Our experience was not good. All the little things you expect when staying in a hotel were none existent. You have the pleasure of walking your dirty towels through the lobby and having to ask for new ones , there were no tissues, complimentary water, body lotion, face washers and well I can just go . Breakfast was the same thing every day,dry sausages, over cooked bacon, cold pastries and the rooms are very small You're charged premium (premier) prices for a budget room
• Expedition693813 (2/5): Check-in from hell - 45 minute queue to check in! After a long and difficult day of travel this was the last thing we needed. Self check-in machines need to be available. Staff shortages and inefficient check in process were to blame. The bed was too firm and uncomfortable that I ended up with a bad back.
• tanyavK4112TS (4/5): Rude and Unhelpful Staff! - We are currently staying in this hotel until Friday and have encountered two very rude and unhelpful staff members which I will not name on a public forum however I have emailed Premier Inn directly with their details. We selected this hotel as it advertises parking although it does say 'limited' at €22 per day. When we arrived yesterday morning, we were able to find a space. Upon leaving yesterday afternoon, we were informed by a team member that if we left, we would be unlikely to find a space on our return that evening. We had already paid for the day rate so asked if we could possibly reserve the space we had paid for. We were informed this was not possible, and no alternative was given except to be told to not move our vehicle. The staff member was fairly abrupt and seemed unconcerned with trying to help us find a solution. It was only when we asked to speak to a manager that he provided us with details of other car parks. I am unsure as to why this was not given in the first place. When we returned to the hotel that evening at approximately 22:30, the car park was full, so we parked in another local car park which was a short walk away. We asked a different staff member if the hotel was still serving food and was told they were not. However, I appreciate that by this time, it was fairly late. We then asked the staff member if he knew of any good restaurants where we might be able to eat and was told to "look on the internet". We asked again and he replied "what would you do at home?" He was extremely rude, dismissive, and seemed very inconvenienced that he was having to provide what I would consider basic advice to us. He then appeared to have had enough so walked away leaving us to deal with the first staff member we had encountered earlier. We mentioned the car parking situation again and explained that it was rather confusing. The staff member said in a raised and accusatory tone, "I told you not to leave the car park!" From further research on TripAdvisor, this is quite a common issue so I am surprised that this has not been resolved. The whole exchange was unpleasant and unnecessary. Whilst I appreciate that Premier Inn is 'no frills', I would expect a basic level of service and common courtesy from the team members. We are two lone females travelling to a different city and had requested some simple advice about local eateries and were spoken to in a very condescending and dismissive manner. In fact, when we requested the name of the staff member, he seemed very reluctant to provide this and scribbled it on a business card and threw it across the desk. When I told him I was unable to read it, he barked it at me! I have stayed in many hotels and over 20 Premier Inns and can honestly say, this is the very worst service I have ever received. On a more positive note, the rooms are very comfortable and well laid out with wonderful views over the City. For this reason, I have given a 'Poor' rating instead of 'Terrible" All other members of the team at the hotel from Reception to F&B have been very helpful and courteous so it's a same that these two exceptions are letting the hotel down. Needless to say, we shall not be returning.
• Q6371YHmatthewb (10/5): Highly recommended - The hotel was very easy to locate, just a 20-minute walk from the train station or a quick 5-minute taxi ride. Upon arrival, the receptionist was exceptionally polite and efficient, making the check-in process smooth and hassle-free. We had requested an early check-in, which was accommodated for a reasonable fee of just 15 euros. Our room, 402 on the fourth floor, left a great first impression. It was spotless and well-equipped, featuring two comfortable single beds, a decent amount of space, a TV, and amenities like an electric kettle with tea and coffee. While the bed was very comfortable, I initially found the pillow too flat for my liking. Thankfully, an extra pillow provided in the closet solved the issue, making the subsequent nights much more comfortable. The bathroom was spacious, immaculately clean, and stocked with all the essential toiletries. The shower offered excellent water pressure, adding to the overall positive experience. Despite the room facing the road, it was impressively quiet, with no noticeable noise from outside traffic. Breakfast, which was included in my reservation, was satisfying and offered a good variety. The selection included cold cuts, fresh bread, cereals, sweet pastries, hot dishes, and fruit juices—plenty to start the day off right. Overall, my stay at this Premier Inn was highly enjoyable. From the convenient location to the comfortable accommodations and attentive service, everything exceeded my expectations. I would definitely recommend this hotel to others.

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