Premier Inn Great Yarmouth West - A47
Location: North River Road,Runham Vauxhall,Great Yarmouth,Norfolk, Great Yarmouth, GB
Star Rating: 8.8 Stars
Property Type: Hotels
About this Property
Discover the perfect blend of comfort and convenience at Premier Inn Great Yarmouth, your gateway to a world of adventure!
Prime Location
Situated just a stone's throw from the vibrant Marine Parade, experience the thrills of local attractions like Merrivale Model Village and the Sea Life Centre. Plus, you’re a hop away from the serene Norfolk Broads for an outdoor retreat.
Dine with Delight
Savor delightful meals at our on-site Brewers Fayre restaurant. Whether you’re looking for a hearty breakfast or a relaxing dinner, we have a menu that caters to every taste.
Rest and Relaxation
Unwind in our new generation bedrooms, featuring a stunning 40” flat screen TV and a luxurious king-size Hypnos bed, ensuring you have the best night’s sleep.
Don’t miss out on an unforgettable stay—book your room today!
Important Information
75 spaces, including 4 disabled bays. No height restriction. No parking for coaches/lorries. Please validate your registration via the tablet in reception upon arrival. This car park is managed by Horizon Parking
Follow A47 to the end. At the roundabout, take 1st exit onto Runham Rd.Turn right onto North River Road then take 1st right onto Clarkes Rd. The hotel will be on the right.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
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Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
Guest Reviews
- Calvin (8/5): - The bed was very comfortable. The staff was friendly and helpful. The restaurant food was just ok.
- D755WCrebeccak (10/5): Perfect Stay - Very clean, comfy and quiet. Staff are friendly and knowledgable of the area. Food was good value in the pub/restaurant next door. Short walk to the central tube line.
- S6031NLsarahd (10/5): Another amazing weekend - Stayed here a few times staff are always lovely & the rooms are always perfect & clean the beds are always comfy plenty of tea & coffee when needed.
- clairelI1705CD (10/5): Amazing hotel and staff - Kim and all the staff were so helpful and friendly. We will definitely stay there again. We had some lovely surprise gifts in our room and thoroughly enjoyed our time there
- K38OQalisonb (10/5): Overnight stay so we could see the seal pups at Horsey Beach - We had a very nice couple on reception who checked us in. The hotel was clean and well presented. The room was imaculate and the fittings, like the heating control easy to use.
The tea tray was well stocked with more available in reception. It is a short walk to the restaurant which was also really clean and we had a warm welcome.
The meal deal is very good value, we had the steak with red house wine which we really enjoyed. The steak was a little tough unfortunately.
The bed was comfortable and being able to stay until 12 on the departure day meant we could relax after breakfast before heading off.
- U3919GFlaurar (10/5): Chilli beef pizza is delicious - The service was fantastic. We ordered a few starters which were delicious, the calamari was a bit salty but the waitress took it off the bill without any issues so very happy with the hospitality. I ordered a very awkward pizza, beef chilli on the pizza base, which the waiter (Daniel) did for us very graciously. It’s a little weird but it was delicious! I would highly recommend adding it on to a pizza base. The kitchen had never heard of it before which was very funny and Daniel, our waiter, was a good sport! Lovely atmosphere and great service. Very friendly staff. P.S my partner added a volcano amount of spicy toppings which we had a laugh with the staff about as well. When Daniel came out he gave me spring rolls but I had initially asked for spring onions! We had a good laugh and he didn’t charge me for the mistake
- Y5078QOkareng (10/5): Very polite and happy manager - We were staying at this lovely hotel for a couple of nights as it was our 50th anniversary. We had meals and breakfast every day in the restaurant next door and every time it was lovely, staff are polite and friendly but this one night dining stood out. There were 2 staff members working that evening, young man, unfortunately couldn't see his name as did not had badge, and young lovely lady Liga. Restaurant was quite busy. Table behind us, guests were very, rude from minute they came into restaurant. They complained about service and food to manager Liga, she handled situation very well and in highly professionall manner and her smile on her face never disappeared, even straight after their complaint Liga came over to our table to ask if we are OK and apologise about situation with rude guests. Her smile never went from her face and handled it in the best manner, she's a big credit to your company, employees like Liga, who do not loose their smiles even in the hardest situation, must be praised as life is a challenge these days. Well done,hope this feedback will be helpful
- T6561FVharoldg (10/5): Helpful receptionist - I visited the hotel yesterday, Had a pleasant and helpful receptionist help me with some issues regarding my air con and tv ,she resolved these problems immediately and was very interested in helping me as I was tired and wanted to wind down after a busy day at work , she wished me a nice evening and i left very satisfied I was tired but managed to remember her name it was Liga , great asset to your company
- deniserJ7889SF (8/5): Overnight stay - The location was a little further out than we wanted but easy to get to and not too far to walk from the train station. The reception staff were very helpful and assisted us with our rooms and provide drinks and also sweets in the room for the children. The room was clean and adequate for our one night stay, good night's sleep and very quiet. However, the restaurant next door was not so good. Thank you to Jurrell, who was very helpful, and polite. The evening meal was nice and the food was good but the service was terrible. The resdtauratnt was not full by any stretch of the imagination but we had to wait 40-45 minutes for our food, not good when you have hungry children. The staff were not particularly friendly and we had to clear our own table to enable us to have a dessert, even though I had asked for it to be cleared. This was the only downside to staying at this particular Premier Inn. The Premier Inn was perfectly fine.
- T7374IOmichaelb (2/5): Disgusting room cleanliness. - The room smells like kebab and body odour. There are pieces of food on the chair, side table and carpet. The shower curtain is hanging on for dear life and the headboard is disgusting.
- H748BJstephenw (10/5): Full marks - Very happy experience. Easily booked online and chose to pay at the hotel, which was also easy. Early check-in option worked well - thanks Jurrell for sorting. Room warm and cosy, comfortable, quiet and clean. My room had a bath (and shower, of course) which was a plus. Check-out consists of walking out. I’m not sure about connections to central London as I was attending a meeting close by.
Full marks.
- 281johnathans (10/5): Comfortable and Convenient stay - Amazingly located for Visiting London if you have a vehicle due to free carparking, Just off the A40 and Close to a Underground tube station.
- Relax09131193422 (10/5): Perfect stay - The location is great, just near the water front. The atmosphere is great too, very welcoming and friendly. The staff are great and the rooms were very clean and comfortable, especially the bed it was very cozy. Breakfast was great with a variety of hot drinks, eggs, full English breakfast menu, cereals, bakery items, etc.
- garydB7423AR (10/5): Premier inn Guernsey - I have been to premier inn admiral park guernsey several times over the years. Its always a clean and welcoming place. The food is fantastic and i cant praise the staff enough. Always attentive and polite.
I highly recommend staying here.
Hannah sarah and jacob where exceptional.
- Travel02446046531 (10/5): Best staff ever - Great n friendly staff always checking that guests who are the no1 priority were happy n accommodated. Best staff in the whole of the uk n other hotels should take note n follow example.
- 882huwj (10/5): Recommend - Excellent experience at Premier Inn, Great Yarmouth West. Friendly staff, clean tidy and comfortable room. Recommend to all.
- haydans2025 (8/5): Great stay - Great stay the staff are great example Hannah and Sarah the food was good when they had the items on the menu and could do with tidying the rooms a bit better
- R454JImirandaw (10/5): Lovely overnight stay. - Superb from start to finish. The reception staff were friendly. Server in restaurant lovely and chef was superb. Our room was clean tidy and accessible on time. Nothing was too much for the staff here.
- Voyage50579450788 (10/5): The Premier Inn itself was clean, well presented and friendly staff at reception as one would expect. - Unfortunately this Premier Inn is not very 'pedestrian friendly' and being so close to the train station, I thought it would be which is why I booked.
The road leading up to it has no lighting, is very desolate and the only alternative is an overgrown path at the rear of the building - that is daunting to say the least, and not to be used when alone if you are of a nervous disposition and due to the discarded rubbish and even old bedding, it is not a pleasant walk. There's also no lighting so avoid after dark.
- Go02048515013 (10/5): Wow just wow what a great hotel - Well where do I start first time staying at this premier inn this part of Great Yarmouth 31/10/25 as our usual B&B was fully booked. So really wasn’t sure if we would enjoy it.. from the moment we arrived we was greeted with a warm friendly welcome from the front of house shell and Sarah who was polite friendly and welcoming. We had a few items we needed while we stayed and they shell and Sarah made sure they was delivered promptly. Nothing was to much hassle and they made our stay a home from home experience
The food service evening meal
We have stayed in many premier inns all up and down the country some good some bad we decided to go for the breakfast and dinner option at this hotel. On arrival to dinner we was greeted by Dan. And again we wasn’t disappointed Dan welcomed us with a smile he showed us a nice quiet area of the restaurant made sure we was comfortable. And made us again feel right at home. Nothing was too much trouble for Dan and made sure our meals come out hot fresh and didn’t have to wait long. Thank you Dan for a wonderful service you provided
Breakfast
Without a doubt this must off been one of the best breakfasts we have had in a long time the breakfast was absolutely amazing the sausages had colour the black pudding wasn’t soggy the eggs was cooked to perfection Kim J the cook was in that kitchen on her own and even tho she was alone the food was spot on and kept topped up and fresh and hot I have not had a decent breakfast for a long time in a premier inn until I got to this place. Well done Kim j keep up that great work
I would definitely recommend this hotel to anyone who wants to visit Yarmouth
- saleems354 (10/5): Amazing and unforgettable from start to finish - What an amazing hotel ! From start to finish we were made to feel special. First Class check in and guest service from Shell throughout the stay. Myles and Amy were also amazing. We will definitely return. Thank you
- F8240VVjuliat (10/5): premier inn A47 - Room is great, staff are friendly, meal deal is worth it. Food is great and was hot.
Restaurant staff are professional. Corridors smelled funky but room is clean.
- 564mihaelak (10/5): We went just for a breakfast and I should say that our breakfast server Deni it was absolutely amazing. Nothing wasn't - We went just for a breakfast and I should say that our breakfast server Deni it was absolutely amazing. Nothing wasn't too much for her.
Breakfast was warm and tasty.
- eitak24 (10/5): Great value & great allergy awareness at breakfast - The hotel was great value. Friendly staff on check in. Comfortable beds, nice shower and free wifi.
Breakfast for £10.99 an adult and kids ate free. Nice cooked breakfast and pastries. My son has nut and sesame allergies and the server (Dina) was AMAZING - gave us the allergy folder, washed all his utensils and got food from unopened packets and cooked off the buffet. Meant he could have sausages and pancakes with his cousins and honestly made our day.
Highly recommend.
- Companion05021135817 (10/5): 5 star service - Another night at this hotel and again meeting up with the friendly staff. Tonight I had the pleasure to deal with Shell and Dan and a nice little chi chat as restuarant was empty for tea. 5 star service and banter from them both👍🏻
- jeremyc999 (10/5): Friendy, professional and welcoming staff - Excellent Premier Inn on the edge of Great Yarmouth. Friendly and professional welcome. Staff know what they are doing and were helpful. Parking is easy. Restaurant has a nice feel to it and we enjoyed breakfast there. Excellent base for visiting the Broads and the coast. Rooms were clean and everything worked well. Room temperature was good which is not always the case with Premier Inn (usually too hot).
- markmU3711TH (10/5): Warm and welcoming place to come with fantastic staff and service - We found Amy and Shell to be excellent hosts. Warm and welcoming, very friendly and the service was excellent. We would definitely eat and stay here again.
- TheSpiceGirl (4/5): Hotel what you expect but staff spoilt the experience - Rooms are basic and clean which is good - we had an awful check in experience meaning that let’s never worked and we were accused of checking into the wrong rooms (this has been raised with the hotel directly) very much a computer says no experience if you have any questions. Don’t bother paying for the high speed internet during our stay it was no faster than the standard one and no help or refund offered
- FoxyBradley (6/5): Standards dropped - Stayed in this premier 4 years ago
Better experience.
Sub standard cleaning now
Mouldy shower curtain
No hand towels or bath mats left
Plenty of bath towels
No extra blanket in room
No facility to purchase water from a vending machine
Smell of cannabis in hallway.
- 582suzyg (6/5): Three days / two nights nice weekend. - The Premier Inn is a little out of town, but the buses on Guernsey are great (2 day pass £13, you can buy the pass on the bus from the airport) the bus stops just outside and we never waited for more than 10 mins.
We opted for the Plus room and would pay that little bit extra again, even if just for the fridge. The Plus rooms are on floor 3 so no traffic noise, but I think the area is generally quiet. All the staff were friendly and efficient. Our big disappointment was the menu shortages (meal deal) and since this was Friday we suspect it was not going to be sorted during our stay.
You can leave your cases at the hotel if arriving early or leaving after check out, they are organised and have bag tags / receipts ready printed.
- B9275PLrichardt (10/5): Lovey stay in Guernsey - We stayed at this hotel in September and we had a very lovely stay. The staff were very helpful they worked hard to make our stay enjoyable; a special thank you to Hannah and Sarah. The breakfast and evening food was very good. I would definitely stay here again.
Mr and Mrs Taylor
- shepimms (10/5): Highly recommended - This must be one of Premier Inns best hotels, excellent service, staff cant do enough for you, very clean, good food, comfortable beds, what more do you need?
- K7612REjennyb (8/5): Pretty Good Stay - The hotel looked tired and shabby from outside, it could do with a spruce up. Parking is invaluable in this area and plenty of spaces, just make sure you register your registration at reception. The room was large, clean and spacious, bathroom was large and mostly very clean. The plughole in the sink was completely blocked with hair which is not acceptable and was actually really quite gross ( room 36 ). All in all a good stay. Would stay again if in the area. Just needs a bit more attention to the little things.
- cerun (4/5): Not satisfied with the experience at Premier Inn - The quality of the accessories and toilet equipment is poor. The front desk service was really bad, and there was no water bottle provided.
Wifi was not working properly.
- S40KBrogerf (8/5): Wonderful Guernsey - The hotel is a 20 minute level stroll to St Peter’s Port. The staff could not have been more helpful and accommodating and special thanks to Sarah, Lucy and Ivan who did more than their best and contributed enormously to a truly memorable stay.
- JetSet_Glamour (8/5): GCI - • Just a couple of mins walk from the seafront
• Waitrose directly opposite
• Good breakfast offering
• Clean throughout
• Spacious room
• Standard Premier Inn reliability
- ionclaudiue (10/5): Excellent - Friendly personal, good food and well served. We spent nine days with you and we will not forget soon this nice experience…
- V8286BUjoannes (4/5): Didn’t sleep well - The hotel was away from the main road so it didn’t disturb us. Large car park. Sadly the lady on checkout in clearly didn’t want to be there, and was miserable. The lowest temperature the room could be set at was 19°, which was too warm for us to sleep comfortably. The bed was very firm. The rooms are in need of updating as they are looking tired.
- 809shrutip (2/5): So bad - I stayed at this hotel with my family and was very disappointed with the experience. The cleaning service was far below expectations – our room was not properly cleaned, and basic standards of hygiene were not maintained. On top of that, the lady from HR who was sitting at the reception was extremely rude and unprofessional when we raised our concerns. Hospitality should be about making guests feel welcome, but unfortunately, this was not the case here. I do not recommend this hotel to families looking for a comfortable and respectful stay.
- Nomis1986 (6/5): DIY Hotel Experience Near Wembley! - Booked this place for its proximity to Wembley Stadium.
First impressions? The building had that charming “vintage”, the kind where you’re not sure if it’s historic or just tired. Entered our room and were immediately greeted by half a curtain rail chilling on the chair like it was waiting for room service. Clearly the room had been cleaned but this was ignored.
We pushed it back on ourselves, because apparently this was a Build-A-Room experience. Just missing the Allen key and IKEA instructions. We would have spoken to staff but they were busy due to multiple people staying for the event at Wembley stadium.
Cleanliness was okay, and the surrounding areas were fine, nothing to write home about, but also nothing that made us want to run home.
Now, the staff? Smiling, helpful, and somehow keeping it together despite the influx of people.
Would we stay again? Maybe. But we’d probably scroll past it on Booking.com a few times first.
- 282jasd (10/5): . - This was my second stay at the Premier Inn London Greenford while visiting for a Wembley concert, and once again it didn’t disappoint. The location is ideal – close enough to Wembley for an easy journey, but far enough away to escape the post-concert crowds.
As before, the staff were friendly and welcoming, and check-in was smooth. My room was spotless, quiet, and the bed incredibly comfortable – exactly what I needed after a long night at the stadium. I felt completely at ease travelling solo, which is important to me.
Breakfast was a good start to the day, and having the restaurant and nearby shops makes everything convenient.
- Companion08046498233 (10/5): Weekend Trip - Me and my wife are very happy with our stay. Well looked after by the folk in the reception. I recommend the breakfast. Will book again!
- sukhg947 (10/5): 5 stars - I stayed at the Premier Inn London Greenford as a solo traveller for a concert at Wembley, and it was the perfect choice. The location is really convenient – just a short journey to Wembley Stadium, but far enough away to avoid the heavy crowds after the event.
The staff were welcoming and helpful, making check-in quick and easy. My room was clean, comfortable, and quiet, with everything I needed for a good night’s rest after the concert. The bed was especially comfortable, which made a big difference after a long day.
The onsite restaurant was handy, with a good range of food and drinks, and there are shops nearby if you need anything extra.
Overall, it’s a great value stay – safe, friendly, and ideal if you’re travelling alone for an event at Wembley. I’d definitely stay here again.
- 618rajes (10/5): Brilliant hotel! Would definitely stay again! - Brilliant hotel, staff were very helpful with recommendations for the local area and travel routes. Had an issue with the room that was originally assigned to myself and so went down to reception where I met Ranvir (definitely worth the extra shoutout) who was very quickly able to upgrade us! Will definitely stay again and would highly recommend to my friends and family!
- inderjitn2025 (10/5): Good customer service - Exceptional customer service from check in to check out. Highly recommend this. The staff was very friendly and helpful.
- alanhB9207AX (8/5): Good and will use again! - First time at this Premier and a good experience all round. One star knocked off rating due to disappointing lack of coffee pods in our Plus room which staff put down to erratic ferry deliveries of late. Perhaps keep a larger stock of these non-perishable s in future?Likewise some articles were unavailable on the dining menu but hardly the hotels fault! Will visit again!
- CarolynWashford (8/5): A47 Great Yarmouth Premier inn - On arrival area looked clean and tidy around hotel however very neglected area adjacent to hotel. Lovely clean room and no noise heard from other guests at night. The adjoining restaurant was very short staffed every night with only 2 servers for the entire evening which meant long delays in getting food. We counted only 14 people in restaurant , some had already eaten and we still had to wait an hour for food. Every dish came with chips unless you had a curry or a salad!
The kitchen door needs attention as very loud bang every time the server went back into the kitchen, got annoying if you’re in there for at least a couple of hours.
When you did get your food it was nice and hot.
Always plenty of choice at breakfast, nothing ever ran out.
Staff were nice and friendly and we didn’t experience any problems during our stay. Nice to have free parking and local attractions not too far away
- thomascA8342PU (10/5): Fantastic all round - The staff are the most friendly and efficient staff ive met in a hotel before stayed a few weeks ago with family and was so good i came back with a friend a few weeks later.
- sarahcW8546KV (10/5): Brilliant restaurant - We had a lovely time at Premier Inn Guernsey for our short stay on the island. Special thanks to all the restaurant staff including Hannah, Sarah and Chef Terry who made us all feel at home.
- annmL7794TF (10/5): Something worth missing the bus for. - Went on Monday night just for food after working in Waitrose. It was a bit hard to order, so much good stuffs in the menu especially there's rice! I ended up with my favourite chips with beef chipotle and bacon cheeseburger with coleslaw on the side, it was just perfect, even the chips were cooked perfectly (cheers Teresito!). Staffs were always friendly asks and aticipates what you might possibly need, Hannah suggested my food based on how tired I was and Sarah checks back on me and suggested my drink, lovely ladies, also met Ruben who is very helpful and friendly as well. Sonething worth missing the bus for. I had a nice relaxed evening with good food and service.
- faithl644 (2/5): Disgusting treatment - From the minute we walked into this Premier Inn the man (name withheld) on reception was very unfriendly. We walked to the desk, we didn’t get a Hello or Good afternoon but were abruptly told that check-in was at 3pm. I then told him that we had booked an early check-in to which he sounded surprised and wasn’t sure if this was on the booking. He had to ask someone to check the room and was then told that the room had been cleaned.
It was already taking some time for us to be checked in but whilst he was doing this 2 ladies came over and he told them the same thing he told us but said they could leave their bags. He then left off off checking us in to see to the other ladies instead of politely asking them to wait (seating nearby) until he had finished checking us in as he had to attach labels etc to their luggage and give them a slip.
After going up to the room, we started noticing that the room hadn’t been cleaned properly, there was a crisp on the floor, hairs on the bathroom floor and in the shower and the long bolster cushion was left leaning against the wall (I forgot to take a photo of this). We didn’t really want to complain so left it but just before we were due to go to a great MJ tribute act that evening, my daughter noticed suspicious looking hairs on the bedding so for me that was the icing on the cake so I spoke to a member of housekeeping when we went downstairs to leave and it seems that the man on reception was a duty manager. He wasn’t available so we were told that the message would be passed on to him and they would get access to the room. I was expecting for the bedding to have been changed at least whilst we were out but when we got back nothing had been done.
I went back down to reception and managed to speak to the already unfriendly man who then became very angry with me and asked why we had left it until now to let him know and as I was trying to explain that we had only just noticed the hairs on the bed before we were due to go out that evening, he was that angry that he wasn’t listening to me. When housekeeping asked what the situation was he told her that I had left it all this time to inform him after having been checked in for quite some time making me feel like I was in the wrong.
Whilst this was happening between us, the band members from the concert we saw walked in leaving me feeling uneasy and embarrassed.
I asked for the payment for the early check in to be refunded due to the issues we were having only to me met with another angry response of “Do you have proof” at that point I hadn’t taken any photos thinking he may have come up to the room to check and because he didn’t I consequently went to the room and took photographs to show him. He barely looked at them and no apology was given. He told me he would have to speak to his manager but nothing ever came of this and no money refunded!
He then said he would move our room but things just went from bad to worse and I didn’t feel like I could go to him again after the way he had made me feel. In this room, there were countless hairs on this bed also and every few minutes there was a noise that I could only describe as a very loud bathroom extractor fan. It would stay on for a few minutes, go off for a few minutes and come back on again and again and again. This continued for the duration of our stay in this room including through the night.
There was no one on reception when we left the following morning after our 1 night stay so we just dropped the key cards into the box and left.
Both my daughter and myself were hoping that our flight wouldn’t be cancelled due to the very bad weather so we wouldn’t have to go back there. Fortunately, it wasn’t.
I feel that we should be refunded for the whole 1 night stay and receive an apology.
The only positive thing was that this Premier Inn was right next to a lovely cafe/restaurant where the staff were lovely and there were food shops in the area too.
Needless to say the only good thing last weekend was the MJ tribute act we went to see as there wasn’t anything good about the place we stayed.
- 393sueo (2/5): Not recommended - Arrived at hotel after concert at Wembley so was after midnight. Curtains in room would not close properly as clips had previously snapped off. Did not get good sleep as daylight coming through unclosed curtains Curtains had holes in them. Don’t believe the room had received a proper clean as curtain rail was filthy. Car park was strewn with empty beer bottles and cigarette butts. Would not recommend.
- djoyce681 (8/5): Standard Premier Inn - Clean and fairly comfortable. Location just out of town but near enough that you don’t feel isolated. Staff friendly and helpful. Food cooked well on both times I ate there.
- bobbies295 (8/5): Clean and comfortable - Room was everything we would expect from premier inn, clean and comfortable. Staff were exceptionally friendly and helpful. We had breakfast every day pre booked in the thyme restaurant, was plentiful and tasty. Would not recommend the thyme restaurant for dinner however. There are much nicer restaurants on the island that are same price/cheaper. Food was basic and unfortunately microwaving a brownie was beyond their capacity. The waiter however was great and dealt with the issue straight away removing it from our bill.
Parking is free. There are 20 24hr spaces and the rest of the carpark is only for after 6.30pm and before 8.30am. We had no problem finding 24hr parking every day. There was however a broken down car in one of the parking spaces (been there at least 5 weeks accordingly to the fine on it) and the staff use these spaces too so I can imagine in height of season parking in a 24hr space could be trickier.
- pavendeepg2025 (10/5): Wonderful stay! - Had a lovely experience staying here! We were very exhausted and just wanted a peaceful sleep. Which is what we got! Beds were comfy and hotel staff were very welcoming and friendly.
- dawncantelo (4/5): Not the best - The girl on reception spoke very quiet and it didn’t help that she was also looking down, she wasn’t impressed when you asked her to repeat what she was saying.
When walking into our room the first thing we noticed was the smell of damp, I sat on the spare sofa bed and it felt damp. We noticed a leaf on the floor next to a freestanding bedside table, when the went to pick it I we noticed it was sitting in spiders webs wrapped around the table leg. There was still rubbish in the bathroom bin and our daughter’s bathroom ceiling had mould on it.
The hotel is in need of an update & big clean.
Good was at the pub across the car park and we went for breakfast, not your normal premier inn breakfast, no fresh fruit or mixed fruit. There was only one lady on the floor and she was very rude.
Would we stay here again, NO
- L3314GNmarkt (6/5): Location great, rooms shabby, food ok. - Stayed at this hotel every year since 2019. It hasn't been decorated in that time and it's starting to show. It just looks shabby with missing paint in the rooms and bathroom. There was mould in the bathroom and the plughole blocked by lots of hair and gunk! I moved the bed away from the wall to get the beds closer together, but there was so much hair and dust that I just put it back. The room wasn't cleaned once during our stay and I had to ask for clean towels on the 3rd day.
Breakfast is good and the lady in the restaurant so friendly and helpful. We ate in the restaurant all 3 nights and it's your typical microwaved, tasteless pub food. The pie is great but they stated they had run out the first night only to be told they hadn't the second night. As this is cooked in an oven , I think they just couldn't be bothered to prepare it as it was nearing the end of the serving time. Also told me they'd run out the third night.
The location for us is perfect with free parking and 15 mins walk to the tube. I'll probably look elsewhere next year unless it's been decorated, but them I guess they'll increase the price!!
- J217L (4/5): Not recommended - Room was grubby and in need of an update. Stains on wall and ceiling. Two separate staff members let themselves in on two separate occasion, once while my 9 year old son and I were napping not long after we arrived (tired from travel) which frightened us (yes I complained). Breakfast was good. Waitrose right across the street. 30 mins walk down to Castle Cornet
- Wahida_L (10/5): Nice, easy stay - Brilliant hotel! Really comfortable as expected from a premier inn! Huge bonus to have free parking with no conditions in London. The staff were friendly and helpful.
There was an event outside on the Saturday night and we thought it may be really noisy in the hotel but as soon as you closed the door you couldn’t hear anything so that was comforting too.
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