Premier Inn Epsom Town Centre

Location: 1 The Parade,Epsom,Surrey,Surrey, Epsom, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Karam (6/5): - Close to the shopping center
• Claire (10/5): - Tout était parfait, le personnel charmant, la chambre très propre, grande, confortable et pratique, le petit-déjeuner super avec la surprise de découvrir qu'il est gratuit pour mes 2 enfants. Nous y reviendrons avec plaisir
• Mrs Elizabeth (10/5): - Reception staff very good
• Andreas (6/5): - Room had mould in the bathroom, with pretty heavy smell. Cleaning was generally not grate, food quality likewise, staff welcoming and nice. For the price, not unhappy, but not good by any regard other than nice staff.
• tinawils1971 (2/5): The worst hotel experience I've ever had. - Absolutely awful experience. After my initial booking, I received an email to say there were renovations so the bar and restaurant were closed. Although it was inconvenient, we decided to keep the booking. When I got to the room, it was directly over where the renovation work was happening. I asked to move room to be told there was nothing available, to pack my belongings and try later to see if there was another room available. Maryam also said the noise was everywhere, even on the 4th floor. She said there was nothing she could do, and gave me the customer care number When I called them, they were surprised that I'd been given their number, as they only dealt with complaints after check out. But they did advise me to stay in the room, until another became available. I went to reception to update them, and explained I wanted to get everything settled before my partner arrived, as he wasn't as polite as I was. Maryam asked if I was threatening her, as she was fed up of being threatened that day! I tried to explain that it wasn't a threat, in fact, I was trying to make the situation better. I wasted a full day trying to rectify this. That room was not fit to be used. I was up and down to reception at least 4 times, and had to call customer care, who couldn't help either. I'll never stay there again. Back to locally owned boutique hotels from now on, even if they're a little farther from the theatre. Just horrible.
• 612lyndseys (10/5): Our second stay at this hotel - Our 2nd stay at this hotel whilst visiting family, the location is great and you’re close to everything but just out of the hustle and bustle of the city. We were well informed of the closure of the restaurant during our stay and it was fine.. no big deal! The staff were all very friendly and always spoke and asked if we were ok. The hotel was very warm and comfortable and we had everything we needed during our stay and we will certainly stay again
• E7330THstevec (10/5): Superb - Nice hotel brilliant staff and very polite especially mila.lovely lady and very helpful x.easy access and good location
• chica200 (8/5): Lovely trip, great location - We really enjoyed our stay and would highly recommend this hotel. The location was excellent and very convenient. The staff were very good and extremely helpful, which made our stay even more pleasant. The complimentary teas, coffees and pastries in the morning were a fantastic touch and such a lovely idea. Our bedroom was spacious, comfortable and very clean, with excellent tea and coffee making facilities. Everything throughout the hotel was spotless and very well maintained. There were just a couple of small areas that could be slightly improved. For two people staying for two nights, we only had one towel each, so it would have been nice to have additional towels such as a bath towel, a smaller towel for hair, and a hand towel for washing hands. The shower itself was fabulous with really lovely water pressure, however as it was over the bath, the step down when coming out felt a little awkward and might be slightly challenging for some guests, particularly older visitors. Overall, this was a very comfortable and enjoyable stay and we would happily return again.
• jedermangy (6/5): See pic🙄🤔 - So always use this hotel when in area visiting or travelling. Room 317 we stayed in this time no worries at all we knew what to expect but this time on second day of a three day stay noticed bodily fluids all up wall next to my side of bed!😡 Cannot believe it just went out tried to avoid but look I saw it cleaners HAD to see it🤷🏻 I took a pic you decide just not a great feature to have in your room . Only had one breakfast it’s ok tops you up. We will return but I’m on it now won’t put up with this ever again.
• 203beejalm (4/5): Room cleanliness - We came to stay at the premier inn in Edinburgh on 20-22 Nov 2025. We booked two rooms, and when we each got to our room we found that neither of them were very clean, hairs in the bath and sink, and what looked like toothpaste on the bathroom floor. We complained about this to the front desk the morning after our first night and the man said that we can’t prove that the mess was not from us already, and that we should have said something the night before. His tone was very accusatory, and not remotely apologetic for the lack of cleanliness. We asked him to please make sure the room was cleaned during the day, and he made a note of this. We arrived back to the hotel on Friday night and found that our room had still not been cleaned. No fresh towels, breakfast crumbs on the bed, bathroom floor still stained and rubbish not cleared away. We spoke to the lady at the front desk, who was more apologetic, but there was no attempt to compensate for the poor state of our rooms
• B7840BBannemariem (10/5): Premiere inn premium stay - We stayed at the premiere inn Epsom Hotel was central for all our needs was friendly clean and welcoming . The rooms were lovely and clean the facilities in the room were great. The hotel was quiet no noise had a great nights sleep in the morning had breakfast in hotel which was lovely . The hotel is in the centre of Epsom with plenty of shops and restaurants and bars will definitely be going back . Only downside there is no parking at hotel had to park outside at a charge which can be quite costly .
• OnAir47873818246 (10/5): A good stay - We were wanting a weekend away to Edinburgh for the Xmas markets but all the hotel prices were sky high except this which was cheaper (I think maybe due to the restaurant being closed for renovations!) however in the reception area they had a coffee machine, tea bags, water, fruit and pastries complimentary and a takeaway box to put the pastries in We asked for a quiet room and were placed right next to the lift so thought great we ain’t sleeping tonight (we never heard a peep all night!) it was quiet as a mouse and we couldn’t hear the lift or anything going up and down either and had a lovely view from the room over to forth road bridge/seeing the planes coming in and the hills and also the bed was very comfy! There was a food and drink vending machine downstairs too if you needed it, there is a cupboard to store your luggage in reception! The reception area was very small but clean (don’t know if it’s bigger when the restaurant reopens as part of it was boarded up!) We would use this premier inn again
• philipcY5645EF (10/5): Great time Christmas shopping - The arrival greeting was good with explanations for arrangements our stay. The room was really good a great size, comfortable bed,good bathroom, nice view, nice environment. Close by was St James shopping covered centre with a great choice of shops and further down York Place was a cinema complex. With a choke of places to eat. The tram stop is close by which cost us £5 each to ride all day, making it easy to get to various parts of this great city.
• Worrypenny (6/5): So disappointed - Usually when you stay at a Premier Inn, you know what you’re getting. Unfortunately, this hotel is in dire need of a glow-up. It smelled damp, our room was dirty (bugs squished on bathroom walls and ceiling), mould both in the bathroom and around bedroom windows plus the head boards had large greasy head marks on either side! The food in the restaurant was overcooked and flavourless. Our table was dirty and sticky. Breakfast was dry too as if it had been sitting around awhile. The evening restaurant manager was very brusque and even left in the middle of taking our order to berate the hotel manager for not having the up-to-date menus in the rooms. The saving grace was a helpful, friendly receptionist. We would have said something at the time but wanted to get away as we had a family funeral to attend. The cheaper price should have been a warning sign.
• 578tazs (10/5): Diane is a star. - Rooms are functional and cheap. The reception staff are amazing and so helpful. Diane helped me hugely when I accidentally double booked.
• 166EmmaB166 (4/5): Room needs renovating; not worth the money. - I should start by saying that I've stayed in many Premier Inns. The family rooms are great for us (2 adults + 2 kids.) This hotel is in a great location for getting around (tram from the airport and you can walk everywhere.) I knew the restaurant/bar area was closed for refurbishment (until mid December 2025) so that was annoying but not a problem. Where I do feel that the stay was not good value for money was the state of the room (it badly needs renovating - see photos) and the service (one day, at 9.30 as we were heading out, we asked for someone to come clean the room, but they didn't come (we got back at 4pm.)) Next time I'd stay somewhere else (psst, there's a Holiday Inn just down the road.)
• davel452 (10/5): Great hotel - Really nice hotel, great location. The staff were friendly and rooms are comfortable. Would definitely recommend staying here.
• Byongwook (8/5): - 엡섬 타운 근린시설 접근이 용이합니다. 2명이 이용하는 것으로 예약했는데, 소파베드에 침구세팅이 안되어 있어서 조금 당황스러웠지만, 카운터 직원이 친절히 해결해주었습니다.
• dorotakO2456GM (10/5): Free parking - Free parking, restaurant next door. Very clean room, 10min to city centre. Quiet place. The receptionist was very friendly 😉
• 174deemm (10/5): Great cosy hotel on the outskirts of Exeter - Had a great time staying at the hotel, the reception staff were friendly and there was ample parking space! We also enjoying an evening meal at the attached restaurant which was convenient.
• F4594KTpauln (10/5): Warm welcome - Warm welcome from Mila, and very pleasant experience, room nice and clean. Breakfast was lovely. Would recommend this hotel
• 922nigeln (10/5): Ideal hotel in a great location. - Quite happy with the service and reception. Mila who was working in the restaurant in the evening was very cheerful and happy to help and served up a pleasant meal. Ideal hotel in a great location.
• annamu2025 (4/5): Poor experience - Room was small and noisy from above. Asked for extra bath towel but never given. We were a couple but had to share the one towel. Bedding had dirty marks on. Nobody on desk most of time and buzzer never answered. Dining area in adjacent Beefeater very run down. Grubby carpet in dire need of renewal. Our premier inn experience is usually very good but I would not recommend this branch to anybody.
• staceyrQ8684AS (10/5): Lovely experience, will come back again. - Very attentive and friendly staff. Spent a lot of time and effort to make me feel comfortable. Arslan and Jorge have made sure my stay was very special.
• katerbill (8/5): Good hotel, great location, friendly staff, but a few minor issues. - Great staff, clean room. We only had two minor issues. First, we asked them to clean the room, and they did not do a good job. Also, the coffee maker did not work, and we informed the front desk. Instead of replacing it they told us to use the coffee in the restaurant. The coffee was much better (it included lattes and cappuccinos) however it would have been nice to have it in our room. This is why we are giving 4 stars. Overall, I recommend this hotel since it is easy access to the tram that goes to the airport and a quick walk to all the sites.
• 922kallyl (10/5): Fantastic service privided - Arslan and ludmilla are fantastic hosts they helped not only book in and find parking, but their bubbly personality made it feel more homely and relaxing. They both are prime examples of how staff show be. Tey aree polite, respectful and made my stay so good that I am looking forward to my next stay in the hotel.
• WileyCoyote2 (10/5): Comfortable Premier Inn in great locstion - Excellent location ,walkable ,or close to trsm / bus routes Comfortable bed + room Good food choices for both dinner and breakfast
• Guide64280247434 (2/5): Footsteps kept us up all night, dirty bedding - Could hear people walking across the floor upstairs until the early hours, like they were in the room, building construction must be extremely poor, kept us awake until very late, ruined our break All the bedding in the family room had to be replaced as it was dirty. Several trips to reception, room dirty/tired With the mounting problems, reception team dealt with the professionally
• Cloven58 (10/5): Great experience. - Location was great. Comfy bed, thick duvet. Very clean. Friendly staff and very helpful. Great breakfast. Would recommend and definitely visit again.
• Quest18435202729 (10/5): Highly Recommend - Excellent central location just behind the St James centre. Room was lovely, spotlessly clean, food was good & friendly staff. Would definitely stay here again.
• lauratI8656WR (10/5): Premier inn York Place Edinburgh - Great value for money, excellent location, very quiet and comfortable beds for our 2 night stay. Tram line outside hotel, 10 min walk into the old town and 5 min walk from the train station.
• F6571ZTtiml (10/5): Great town centre hotel - A nice friendly hotel. Modern and clean. Helpful, cheerful staff (Arslam and Martin were on duty when l stayed). Good location in town centre. A good gym (the Rigg) next door, and council run leisure centre with a decent pool 10 minute walk away.
• Joanneloves2travel (8/5): Epsom Town Centre Premier Inn - a little gem! - I stay at this Premier Inn regularly and at different times of the year. I have never had any issues with it and always enjoy my stay. I use it as a base to visit Central London, Richmond (and park) Kingston, Bushy Park and Hampton Court Palace. The bus stop to Kingston (need to catch a bus from Kingston to Richmond) is just around the corner from the hotel. And, of course, it gives easy access to the delightful towns and villages of Surrey and the Surrey Hills (highly recommended Box Hill). The location is great, tucked away off of the main shopping centre, and I find it quiet (and doesn’t come with the hefty price tag of Central London hotels). It’s also close to Epsom train station - 2 minutes walk - so easy to get to (about half an hour) from Waterloo or Victoria stations. Breakfast isn’t really good here though as the seating area is small and they often don’t have anything left. I stopped paying for breakfast a while ago. For a full English breakfast, have a stroll up to the Assembly Rooms and there are also other cafes close by for other choices. Staff have always been helpful and friendly too. I have also stayed at the Epsom Central Premier Inn and prefer this one. Oh, and the bed is amazingly comfortable! Love the added purple light, that runs along the headboard, for the perfect ambiance at night too!
• afriiiiii (10/5): Nice stay, for families with kids - We had a really enjoyable family stay at Premier Inn. The staff were very friendly and helpful, which made us feel welcome from the start. The hotel was clean, comfortable, and had a lovely atmosphere. The location is great too – in a nice area and close to the centre. The only downside is that there’s no parking on site, but apart from that, everything else was excellent. We’d happily stay again.
• hsaddington (8/5): Great location! - The room looked quite tired and dated - perhaps time for a refurb. Some of the surfaces were peeling off the vanity unity and side tables, the bath panel was swollen from water damage and the air con panel was cracked and made awful crackling noises when the fans were on. However, the staff are very friendly, cheerful and helpful. Better choice of food for different dietary requirements. Location! A short walk from the train station and sightseeing buses. Tram and other bus stops almost outside the door. It’s also really not far to walk to the shops, cafes/restaurants and the landmarks of Edinburgh.
• Explorer42671425231 (10/5): Nice staff, small but clean rooms - Lovely stay at Epsom Town Centre Premier Inn. Amazing staff particularly the manager, Arslan and the receptionists Kyle and Liudmyla. Friendly atmosphere and staff. Very good standard of cleanliness in the rooms. Bar and restaurant are available for quick drinks, breakfast and dinner. Next time we will definitely stay here
• X3077MWolivias (10/5): Perfect for family and business - We had a great 9 night stay the hotel was clean. The staff were very helpful and friendly, nothing was too much. The door cards worked for our whole stay. Ludmila was a star who’s customer service style stood out, very welcoming.kyle is also helpful and arson’s
• 417aleksp (10/5): Great value in a convenient location. - Conveniently located walking distance from the train station, and just a few blocks from a bus station. Clean room, comfortable bed, enough space to unpack, and store our belongings. Continental breakfast was a good value, and high quality. Friendly and helpful staff.
• skhutchings (6/5): One night stay - Stephan ( not sure if that’s how it’s spelt) blokes on fire short staffed but looked after everyone including my table under a lot of pressure but blokes on it , food not bad beers good nice location rooms ok
• Climber39204003489 (8/5): Very pleasantly surprised - We rarely use hotels etc & have never used a Premier Inn before,HOWEVER our visit has changed that, just had 2 nights at the Countess Wear in Exeter & thoroughly enjoyed it. Same can be said for the food in the adjoining Beefeater restaurant. Both very pleasantly surprising. Thank You
• 336magk (2/5): Prejudiced hotel manager Arslan - My room was not very spacious, I had a problem to get to the bathroom safely and not damage the bathroom door with my wheelchair. The room matched the pictures but I wasn't given PEEP (personal evacuation emergency plan) at the check in which is the oversite from the hotel. My stay was full of unexpected and unwelcomed experiences which I don't think I'll forget in a hurry. I wouldn't recommend this place for a wheelchair user. The air condition was centrally controlled every and all morning and there was no way to change it in the room. There's only one proper space for a wheelchair user in the restaurant / dining room, no way to have more than one disabled person there at the same time. NO room service allowed at all, not even to get a coffee from the reception, nor anything else. All forbidden by the multi site manager. Disabled treated with utter disrespect at all times by managers. Hotel manager Arslan the lead of all problems. No room cleaning by anybody for weeks. I would attach the photos but they would be not approved here anyway so no point of doing so.
• DisappointedMrH (2/5): A poor experience - We paid a premium £174 for one night ( due to our circumstances we couldn’t book more than 2 weeks in advance). We were allocated Room 1 - floor-1. On opening the door the stale, musty smell which hit us was awful. We returned to check in and were offered a room on the first floor. The positive was the room was in a quiet location with no road noise. We had to ask for the bathroom to be cleaned properly- especially the sink and toilet. There is mould on the bath edging. In the bedroom the laminate surface on the unit is falling off and the bedside table looks as if it is about to fall off the wall. On a more positive note, the staff were friendly and did their best to address our issues. As a tip for future travellers- try elsewhere first and definitely avoid floor -1 Rooms 1 to 15.
• Quiteblank (10/5): Great Location; Friendly Staff - You really can't beat the location. It's right next to the tram, the bus station, dozens of places to eat, and isn't a far walk from the Royal Mile. Staff was friendly, rooms were clean, and check in is 24 hours. The bed wasn't the most comfortable but if you don't expect much it's perfectly suitable. The shower doubles as a bath which is both good and bad since the step over is a tad high. They also include a hair dryer, an iron and table, a place to hang some clothes, and the general body wash/lotions/etc you'd expect.
• Ben-Gina1973 (10/5): 23rd September 2025 - Checked in by Lucy. What a great example of how the job should be done by this fine young lady . Smiling , chatty and actually made customers feel welcome . Every premier inn should have a Lucy on reception . Fantastic ambassador for the company.
• Cruiser56882025340 (8/5): I recommend this place - Perfect location, close to shops, mall, transportation means. Clean room and bathroom, with a lot of amenities, just missing a mini fridge. Kind and welcoming staff, comfortable beds. Prices are high anywhere you go so at this place it's just right. Quiet area. Didn't eat at the hotel, because we never had time.
• saidisjs (10/5): Perfect for a quiet holiday. - Perfect location - all within walking distance. The place is quiet at night so you would have a good rest. The hotel have friendly staff. The place is clean and comfortable. Free coffee and tea, they have a little coffee maker and a mini fridge. I assume they have central heating so you wouldn't feel cold, but there is air circulation and of course air conditioning.
• 634catarinac (10/5): Lovely stay. Recommend. - Lovely stay, the room was clean and very comfortable, with a quiet atmosphere perfect for resting. The staff were friendly, polite and always helpful. Would definitely recommend.
• 895barneyp (10/5): 100% good place to stay. - Lovely place to stay , staff very welcoming , good food , local to all amenities , would definitely recommend this place to stay .
• T5602PDjs (10/5): 5 star - I just like to say thanks you to SAM at night reception she has been amazing the reason why I was full of anxiety she made feel comfortable during my stay . She help me relax and shown were everything is during my stay and Epsom , she amazing lady who super star
• Z6355EAianw (2/5): Awful service - Awful - tried to book in 1 hour early but was told would charge me extra. I cane back st 9pm and took 30 mins for someone to brother to turn up. Awful.
• busybee56537 (10/5): Charming - Stayed at this Premier Inn while in Exeter as my usual one was full. I was a little apprehensive due to some of the reviews, but I didn’t need to worry, clean warm rooms, excellent bed and bedding and free parking with the most warmest of welcome from Lucy the receptionist. I actually found this premier to have a little charm and character in comparison to most, even some beautiful flowers around the building and in reception. Great WiFi, and some good grub in the beefeater next door.
• peterwM7259DZ (10/5): Perfect location, comfortable room - Very friendly staff, bed was comfortable, we got room no 410 with nice view it was very quiet and the temperature inside was pleasant, there was option to leave our luggage during the day.
• Sam (10/5): - Close to the station, shops and restaurants. Very convenient. No free parking, which was shown otherwise at the time of booking. Room not spacious but big enough. Staff are friendly and helpful.
• mkM5989KY (2/5): Very poor experience - It was a very difficult experience thanks to staff like Aslan, Sam, Lauren and some others as we are disabled couple in the wheelchairs and these people have a lot to learn to be helpful. Aslan invited himself one morning into our room before breakfast to give us a lecture on the hotel policies. Our room and bathroom WASN'T CLEANED for more than a week but thanks to Kyle at least we've had some essentials there. Staff not answering the phone regularly for more than an hour. Overall rating would've gone to zero if it was possible.
• janetbC4042OX (10/5): Brilliant experience - The manager and staff were top rate Nothing was to much trouble . Polite friendly staff who made you feel comfortable in the surroundings. We will definitely be staying there again .
• sandrabO5437GQ (6/5): Night stay - Book for one night here not stay before. Staff were polite and helpful and our room was clean and bathroom was too . Room was just a bit dated to others we stay in plus windows you could see needed to be change as glass blowing . Had a small step going in to the room which we said was fine for us just people next to us we did see them coming out of there room and they said they still trip if there was a sign telling you up . If we are in the area again we look at here to stay again hopefully it get updated at some point and windows sorted soon plus at other premier inn round the area
• Hagefa (10/5): Perfect Exeter hotel stay - Great location, good food. Staff friendly and clean room. Arrived late at night for a check in and wasn’t a problem for the front desk staff.
• Gilll36 (6/5): Very poor breakfast - Had to wait 15 mins to access the breakfast seating only to find hot buffet empty! Took ages long time for the cook to put more food out. One breakfast item at a time, despite numerous guests waiting cook had absolutely no sense of urgency to get the food out, added minimal hot items which were snapped up quickly by hungry guests waiting patiently…not worth the money for the breakfast! Added extra time to us being able to get fed and on the road, not impressed!
• hilaryh736 (8/5): Much better than previous Premier Inn in Stockport - Nice bed, good shower. Room key did not work consistently. Good selection of tea/coffe and availability of additional milk cartons.
• N7964OOjo_op (10/5): While it’s not a luxury property, everything I needed was there. Nice food in the restaurant and the staff was friendly - While it’s not a luxury property, everything I needed was there. It’s clear that the people working here care about their guests and go the extra mile to make sure your stay is pleasant. The food in the restaurant was also good for the value. Pe
• Jsyfitz (4/5): Lots of parking, and a comfy bed but that’s all - We chose this particular Premier Inn because of its location but were bitterly disappointed. The hotel ( motel really ) is in desperate need of refurbishment - the photos on TA convey a modern 3 star venue, whereas in truth, without the parking & some other facilities it would struggle to be awarded 2 stars. There’s no air conditioning, or fans to cool the rooms, and we were kept awake by a faulty bathroom extractor fan that couldn’t be turned off. Until the hotel has been completely refurbished best avoided.
• emmahE361LL (10/5): Amazing staff - The young girl Maddy was really nice and helpful with everything I had asked of her. Would 100% come again, excellent service! 😁
• S3649ENdeniset (8/5): As good as usual - The hotel was clean and comfortable as we would expect. The bed was comfy but the pillows were rather hard. There was disabled parking right by the door which was a bonus for us not having to take the luggage too far.
• helenlouiset (10/5): Pleasant overnight stop in Exeter. - Good value. Was a bit worried when I saw on the map that it is by a big roundabout but our room (44) was very quiet. There was plenty of free parking close to our room. The room we had was for 2 ie twin beds. There was no room for a sofa like in most Premier Inns.
• R7466UHchriss (2/5): Shocking - Shocking place all round, bedroom was dirty and mouldy, holes in the bed sheets along with stains, sweet wrappers on the floor and stains. Bathroom was disgusting. I’m writing this on behalf of my partner who was attending a funeral, she complained and was moved to central Exeter. The photos she took are shocking ! A long way from the tv ads !

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