Premier Inn Clacton-On-Sea - Seafront

Location: Marine Parade West,Clacton-on-Sea,Essex, Clacton-on-Sea, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Electric vehicle charging station
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• jubobz (10/5): Best ever stay in a Premier Inn! - My room was beautifully clean and welcoming. The staff were so friendly. Charlotte on Reception was delightful and Mel was helpful and so friendly. Would definitely recommend and I plan to stay again in January.
• Horrorpilch (10/5): Excellent. - Thank you to all the staff at premier inn clacton during our four night stay. A special thank you to Alison and Ashley for reserving our rooms,attending to all our needs and making sure we were well looked after.A special thank you to Daniel too for all his help,advice and outstanding breakfast with the best poached eggs I have ever had.thanks to this high level of customer service this is our favourite premier inn and we are regular customers now. My partner Hayley and I would like to wish you all a happy Christmas and new year and we look forward to seeing you upon our return in January.
• ONELSO (10/5): Great place for a few nights - Great visit, always stay here when visiting the new forest fantastic location and near everything you need. Welcomed by the lovely Charlotte, will be back for more I’m sure! Thanks again!
• GoPlaces44957413148 (10/5): Toni - 4 night stay, absolutely fab. Toni is amazing, couldn’t do enough for you! Nice and chatty, but not too much. Made my work visit so much better. Thank you Toni!!
• lauralH1210DV (10/5): Family trip - Family trip to the seaside we came over fireworks weekend & the staff were amazing Check in was easy we had a lovely family room looking at the pier! Breakfast was great with lots to choose from! We loved our stay
• najettem2024 (10/5): Wonderful stay time after time - An incredible stay - have been here a number of times and never disappoints. Clean spacious rooms, welcoming and friendly staff it’s all good!
• F2181XUdavidp (2/5): Needs upgrading in lots of area's to many to mention, Self Service is total rubbish, lost it's appeal totally !!!!!!! - Needs upgrading in lots of area's to many to mention, Self Service is total rubbish, lost its appeal totally !!!!!!! After many years using Premier Inn this is the last straw, the last three inns we have used have been very poor, & in the past i have recommended this chain of Premier Inns to Golfer friends & family that's all changed now, what a big disappointment !!!! Also after a long journey it's nice to be welcomed with real smiling humans face, not a depressing tablet that most people want to get away from !!!!!! It's a joke no real value for customer care anymore just a number in a box with a bed when my wife who never normally leaves reviews wrote out her completed review and it wouldn't let her submit it, so i'm am now trying to up load direct with Tripadvisor. Our room was smelly and damp no human around to help, even had to ask a stranger how to check in and programme the chip door entry key. desk had a leg hanging off, bathroom disgusting, to the point we did not shower there, and kept our clothes on to sleep on the bed as it was damp and smelt, no human to complain to!!!!!!!! and even the hallway carpet had a trip hazard yellow and black tape around a cover or something else, and again smelt damp. carpets dirty, MR & Mrs Pears November 2025
• rebeccahL8115YX (10/5): A truly wonderful experience - Staff were amazing nothing was too much trouble they all went above and beyond especially Toni would definitely recommend a stay at this hotel and five stars from us
• N4524VIhayleyw (2/5): Wouldn’t stay again - Thick dust in the bedroom on the lamps, table and on the headboard. Mold in the bathroom. Didn’t see staff. Mold in the hallway ceiling.
• 204jewell (8/5): Very nice stay.. - Stayed two nights had a lovely stay the staff were very kind friendly and helpful we stayed in a Premier plus rooms worth the extra money also very quiet stay and slept very well.. My only issue was with the Brewers attached to the Premier the food was awful it was also not clean in the Brewers my feet stuck to the floor BUT the staff were run off there feet and were very nice just food and cleanliness was the issue..
• lynnsK8539IW (4/5): Refurbishment desperately needed! - Location was useful for an event in New Milton. However the hotel has definitely seen better days and is in total decline. The carpets in the corridors and the rooms smell. They are dusty and dirty. The bathroom floor was dirty and sticky. The soft furnishings smelled musty and the chair was badly stained. I woke early and couldn’t wait to leave . There was no one around with whom we could discuss our issues. The restaurant also smelled vile and the food was outrageously expensive for what was on offer. The only thing that was good was the bed!
• MNJ12 (10/5): Clean, tidy, warm and welcoming. - Clean, tidy, warm and welcoming. We have stayed here before and will again. It’s good to have a bath to soak in when you’ve been out walking, especially when the weather is chilly.
• peterj2000 (4/5): Give it a BIG miss! - We booked for two nights and paid the extra for an early arrival, which for Premier Iinn is 11:00am. When we arrived there was no one in reception but there were two check in machines, one of which was not working. We tried scanning our booking bar code but this didn't work. We rang the bell for assistance but no one came. We had no idea of course if anyone had heard the bell or not. Still one turned up so we tried again. After some time a member if staff arrived dressed in Halloween costume who was clearly irritated at being disturbed. I asked why we were unable to use the machine and we were told she's tuned of the check in function because it was before the check-in time of 3:00pm! (Really) I asked about our, booked, early check-in but this made no difference. She had more Halloween things to do! When we got to the room it was below even the low standard of the usual Premier inn. The room was cold and and the heating control was dead with nothing showing on the LCD screen. I went down to speak to the member of staff and later she arrived with some batteries which she pit in the control panel. The panel worked but the single radiator in the room didn't come on ( it had a light indicating when it was working) The staff member said it will come on eventually, but it didn't. I also asked for the dead bulb for the main light in the room to be replaced but it wasn't during our two day stay. The room was drab, the location is on an industrial estate and the breakfast was really ghastly. The two nights cost circa £240. We would have been warmer and more comfortable if we'd have slept in the car! You REALLY should avoid this place
• jilliano672 (8/5): Clean & comfortable but could do with updating - Stayed overnight prior to Graduation Ceremony at the BIC. I had a room on the ground floor & my daughter a premier room on the first floor although we had not booked a premier one. My room was clean + comfortable & overlooked the carpark, but could do with updating. My daughter's room was the same but had a mini fridge, coffee maker & armchair, the glasses on her tray were not clean. We really wanted breakfast at 06.45am but were told by Receptionist we had to book on the hour or half hour only, so booked for 06.30am. When we went to the Restaurant, we were told by staff we could have had breakfast at 06.45am & had been given incorrect information by Receptionist! At the time of booking accommodation, there was a choice of having a continental breakfast or paying more for a cooked & continental breakfast - eat as much as you wanted. We both had a cooked breakfast which was very nice & filling. This Premier Inn was conveniently situated for us to get to Bournemouth for the Graduation Ceremony & we went to The Boathouse in Christchurch just a short drive away for a delicious evening meal.
• Robert2208 (10/5): Wonderful stay with very welcoming staff. - Darren the manager was very helpful when our television did not work on all channels. He came to try and rectify the issue but had no luck. He offered to search for another vacant room as we were staying three nights. We returned to him a while later and he had found us another room which did the trick. Daniel from the kitchen, also welcomed us as we have spoke with him on several previous stays and ha has always been a integral part of their very professional team.
• stevekF1269ZV (10/5): Had issues - Me and my son arrived Friday afternoon, check in was swift and spot on, my wife arrived around 9pm, then we found an issue with the TV in our room. The problem we had was the TV remote didn't work with our TV, I appreciate we didn't book a weekend away to watch the TV, but with a 7 year old it's handy in the morning and evening when you get back to bath/shower and relax before bedtime. This issue was reported 4 times throughout the weekend, yet nothing was done, the only thing the staff could do was give us multiple remote controls (think we tried 12 remotes) and none of them worked. Staff were apologetic and very nice, but seemed clueless as to how to sort this issue out, no fix nor compensation was offered or done. We use Premier Inn all over the country, as they are normally a dependable and reliable brand, but this left us some what feeling at a loss and questioning the Premier Inn ethos. I also question, why you feel the need to charge £8 for 24 hours parking, it's a hotel car park!, as we had to take 2 cars the parking was for 3 nights, which cost us an extra £48, again found this charge rather offensive and unnecessary, may be put a barrier on the car park entrance so only guests can use it, just a thought.
• KatieR2009 (8/5): Quiet, clean and comfortable With good location. - Room was clean and beds comfortable. Our room had a window with opening restricted to a small gap. However it does mean you can get fresh air in your room as I cannot stand the ones where the window is sealed completely shut. Decor in main bedroom good. Bathroom looking a little tired. There is a large Carpark and it is opposite a retail park. Staff were helpful and friendly.
• J4042BMianb (2/5): BE Aware, Very aware !! - First impressions are a fairly new Hotel, booking big issue as rooms (not just mine) was not ready, food major issue as the restaurant had major issues again and could only serve Chick Goujons or burgers !! with no notice until you actually sat down, totally useless and will not use again this Prem INN
• DavlynSurrey (10/5): Lovely weekend in Clacton on Sea! - My family, ages ranging from 9 years to 83 years, have just returned from a long weekend in Clacton on Sea staying in the seafront Premier Inn. The hotel is in an excellent situation overlooking the sea, just walk across the road and you are on the beach or pier. Our rooms overlooked the sea with amazing views! Rooms were just a little tired but were spotlessly clean with good amenities. Curtains were good black out material. Hardly any noise from the road. My only personal complaint would be that the windows do not open but air conditioning was good. Staff were excellent and went over and beyond. Very caring, polite, and nothing too much trouble. I would like to mention Darren, Alyson and Emma especially! Breakfast was delicious with the usual large choice Premier Inn offer, the dining room was spotlessly clean. This hotel is so ideal for all ages, so much to do on the pier, beautiful sands and lots of restaurants. The Lounge, a pub with food, overlooking looking the sea was also lovely, just a short walk over the road. Car parking was very easy and we never had to use the cars for the three days we stayed.. This Premier Inn is ideal for a lovely family break! Would highly recommend.
• StuartK80 (2/5): Drugs residue in bedroom - Horrendous stay due to my 9 Yr old daughter finding this tray of cocaine, empty bag and rolled up note on her bed upon check in. As fully booked we had to go out while they checked and cleaned the room (again) to which my kids were scared to stay in. 2 weeks and 2 chase up calls reporting this to guest relations and asking for this to be escalated, finally gor a response stating i would get a refund, we will not be using premier inn again and advise any 1 with children to think twice about staying here.
• alans367 (10/5): Weekend away - We have stayed at the cockermouth premier inn since it opened and have always been very satisfied with the hotel throughout.
• scrumpt1ous (4/5): Great location. Avoid if you like pleasant staff - On arrival we registered our car via the electronic system, please don’t forget to do this. The staff on reception were rude and abrupt, as if we were an inconvenience to and bothering them. They treated the couple behind with the same disdain and lack of respect. A large family were checking in when we left to go out, eye-rolling and dirty looks shouldn’t be part of a check-in procedure. The family were clearly embarrassed by this treatment. The room was as you’d expect, the sheets and towels clean. There was a pedestal fan in the room and after a few minutes it became apparent why. The room was incredibly hot, far hotter than you’d expect for October. The air conditioning didn’t work and the window didn’t open. We had the fan on the whole time we were in the room and it made virtually no difference, it was just moving the hot air around. The attached restaurant wasn’t open past 9pm, we were told this was due to staff shortages, whilst I understand the reasons it would’ve been helpful to have been informed of this either prior to our arrival (via email) or by the, clearly unbothered, reception staff. After a lengthy drive to the hotel to then have to go driving around to find somewhere to eat is unacceptable. Breakfast saw an okay selection of food available. The scrambled egg was swimming in milk, it looked more like curds and whey. I watched the person bring out more fried eggs, they were overcooked with the yolks hard when they were put into the hot hold, it takes a special lack of skill to overcook 5 or 6 eggs to that degree. I don’t eat bacon, just as well because it was shrivelled up due to being cooked for too long. Surprisingly, the hash browns were undercooked and soggy. The biggest issue at the breakfast room was that the hot water urn/machine wasn’t working. It had been replaced by the smallest kettle I’ve ever seen outside of a hotel room kettle, the queue of guests waiting their turn to make a cup of tea should’ve been embarrassing to the 1 person working, she didn’t say a single word to the queuing guests. The hotel has 2 lifts but 1 is not available to guests. There are paper signs over the call buttons on 1 lift saying it is for the hotel team only. I’ve never seen this, I’ve been in hotels around the world and often seen the housekeeping team entering or exiting the same lifts as the guests, I find it inexplicable that a lift is unavailable to the guests who need it. This hotel is in a great location with easy access to the A66 and other major routes up to Carlisle and Whitehaven.
• chrisnsal1 (2/5): Premier Inn East, Christchurch. ( DISGUSTING TO SAY THE LEAST ) - Absolutely filthy with loads of black mould in the bathroom, walls were filthy and bathroom door plate was held down with duct tape. , The whole suite looked like it had not been cleaned for months, i will never use premier inn again as i have stayed at the nearby travelodge and its so much better. Even the resteraunt attached to this hotel was filthy and tired inside also the bed matress was warped in the middle and the matress was nothing better than a bowed barn door. Filthy place and a health hazard with plenty of black mould . ABSOLUTELY DISGUSTING !!!!
• Basilnights (10/5): Great Customer services at Premier Inn Clacton Sea . - We didn’t stay there but had breakfast there when we entered we were met by Daren who asked if we had been before we said yes he went through what they offered gave us the area where the bar stalls are.which was no problem we were able to eat all we wanted when the coffee machine went wrong I spoke to Daren he was straight over to sort it out.He was well organised clearing the tables as people left. It seems like everywhere else numbers of staff have been reduced as when we have been before there were three people doing the same job as Daren who was very efficient on his own.We will certainly be back.Clive
• emuslushy (10/5): Excellent customer service - I have stayed at this hotel before and would do again. Found my room to be clean and fresh. As others have stated, the windows do not open, which could make for a hot room, but a large standing fan was provided, even though it was quite late in the "warm" season (late September). Plenty of parking. Seems like the hotel may be used by numerous truckers as there were a couple of larger vehicles parked up every night, but plenty of overflow parking aswell and never struggled for a space. Didn't eat at the restaurant at all, so cannot comment on that. Got my meals in Cockermouth town itself. Received a very warm welcome from the staff, who couldn't do enough to help, including assisting when I was checking out very early (4.30!) Even then, they were bright and cheerful, whilst being respectful to other visitors still asleep. Ideally placed for exploring both the Western and Northern Lake District, along with the coast. I would stay here again if in the area.
• S7424YBchloet (10/5): Have no complaints, one of the best hotel experiences I’ve had - Great night sleep, it was very quiet, very comfy beds and good location, really clean rooms and really friendly staff. Would happily stay again:)
• 58capriceb (10/5): Amazing stay at the premier inn! - Amazing atmosphere, service and staff. Would definitely recommend this hotel for any family’s travelling throughout this area. As well as the friendly staff our room was immaculate and comfortable for the entire family.
• 300mwf (10/5): Amazing - Had to be one of the best hotels in the area . So affordable and the room was amazing . The staff were lovely and attentive with any issues . The room was spotless not even a spec of dust on the side . Although there was a family a couple doors down the noise was at a minimum only really hearing it when the door was open for whatever reason . Will be recommending to friends and family.
• A9253RIsimonh (2/5): Good night sleep guarantee a load of rubbish! - Premier Inn do not honour their guaranteed good night sleep. I had food poisoning from eating at the pub with them, meant I did not sleep all night but they said not their responsibility… Also said the pub hygiene was up to standard (3 weeks later) and therefore they would not pay. I have used Premier Inn numerous times and never had an issue, I will never stop at a premier inn again.
• 486elsieo (10/5): Pleasant and convinient - Everything I needed from a night at Premier Inn. Comfy bed, slept well, close to a nice walk to a beautiful beach. Everyone I spoke to was friendly and helpful. Happy to stay again, thank you.
• Ant5735 (4/5): Poor service - Slow check in making me late for a wedding. No record of early check in and room wasn't ready as maintenance were in so swapped about after some time. All this whilst I had my newborn son in a harness on me needing to get into a room to feed him and get unpacked. It was difficult getting up and down corridors with all cleaning trolleys out. In the room the window wasn't an opening one and the aircon was poor and didn't lower temperature making it difficult and stuffy with the baby. Lots of other wedding guests had similar check in issues and upon check out the same issues were happening with new guests. Lack of staff was blamed but when I left for wedding they were all stood out in car park on a break and there didn't look to be a shortage of them.
• Karenmason75 (10/5): Excellent Stay - Me and my partner stayed for 2 nights at Cockermouth site and we were very impressed again with the hotel. The premier plus room was superb catered for all our needs. We did however have an issue in the brewers fayre attached where we waited for 2 hours for food but Alison (restaurant manager) dealt with the issue very professionally she is a total asset to the team thanks again Alison
• kennethjohnlesliec (4/5): A disappointment - Well located, but the hotel has a run down air about it. Our stay was particularly impacted by the airconditioning being inoperable much of the time. We cannot fault the staff who tried to help, providing us with a fan, but that was noisy and could not cope with the situation. Overall, we found the stay overpriced for the facilities offered, when we have found other Premier Inns reasonable value. Even the name light on front of the hotel only had the last two letters of "Premier Inn" alight, a reasonable summary of the state of the hotel.
• HelenLS1 (10/5): Clacton gotta love it - Had a great few days in Clacton-on-sea. Staff were very welcoming, happy and helpful. couldn't ask for better. Room was clean and tidy, bed was comfy. The Premier inn was right on the sae front, opposite the pier, not far from the shops either.
• jenniferpJ7792VM (10/5): Perfect - This premier inn is excellant there was not a fault to be found it was so relaxing we wished we had stayed there 3 days before instead of a static caravan
• angiesA6050BE (6/5): Robotic Reception. - The staff member at reception was very non complyant and didn't really want to help you. She didn't give you eye contact and made us feel that when we asked her questions they were short, sharp and we were putting her out from her tapping on her computer. The staff in the restaurant were nice, and so were the cleaners. I've stayed in lots of premier inns and this is the first time we have experienced such hostile welcoming.
• philipgK6880SE (6/5): Lacks staff creating long waits. - Card reader not working in the hotel ,so cash only. Only one member of staff taking drinks and food orders , people were queuing from the bar to the entrance door , tills weren't working properly, new floor staff were bringing wrong meals to numbered tables, the food over the week was ok given a set basic menu , 3rd night it took 15 minutes to get served and give my food order. The manager stepped in to help out , but that was a total of two staff, my starter of soup was fine as usual , my main of gammon was burnt black and covered with the pineapple, chips and eggs cold ,the 4th day I left as I felt like it would repeat again that evening,not a good experience overall, just a repeat of December last year.
• laurasB2598BJ (10/5): Staying at the hotel - Everything was so clean and the staff were so kind including housekeeping, definitely felt welcomed by the staff everything was absolutely amazing
• janaja45 (6/5): Nice stay but hotel needs a refurb. - We stayed at the Christchurch East Premier Inn Somerford on Saturday and Sunday night to visit relatives. The Premier inn was your normal Premier inn, you know what you are getting. Our room (36) was at the very end of a maze of corridors on the ground floor. Lovely comfy bed so a great nights sleep, but we felt that the hotel needs a refurb. Our room smelt a bit musty at times, there were cobwebs on the window and the net and curtains at the window looked like they had seen better days. Everything else was fine, very clean, but definitely needs a new lease of life. We had breakfast in the restaurant (08/09) and the staff in there were lovely. Young girl checking you in and showing you to your tables is an asset to the company. (Blonde hair had a pink and white striped top on) didn’t get her name. The food was lovely and all the staff very helpful but the whole food area and bar area looks very tired. Paint missing off walls and on the wooden columns. The carpet looked very well used. Overall lovely staff, comfy beds, but the hotel itself lets the staff down. Please do a refurb. One other comment, the car park needs a definite change. If you have a car any bigger than a mini (old style) then the length of the car parking space is not big enough. Your car hangs over the end about two feet. The spaces must of been done before all the new suv type vehicles came along. Would use the hotel again because of location, but only if it had a refurb.
• mariebN4526DC (2/5): Rude staff and filthy restaurant! - Stayed in many Premier Inns and never have I come across such an unpleasant, unfriendly, rude person on reception and made to feel so unwelcome! The member of staff on reception did help us with the self check in but it was as if it was a chore to do so. Went back down to reception to request an ironing board and because she was too preoccupied with her mobile phone , just pointed a finger in the direction of where I could find one. She didn’t even have the courtesy to look up! The room curtains were ragged with holes in them and the whole thing was tired looking. The ironing board cover was way too small for the ironing board so couldn’t use it anyway. The Beefeater restaurant was disgustingly dirty. Floor, walls,blinds all covered in dirt and tables and chairs in an appalling state. The staff were so lovely so it is such a shame they have to serve food to their customers in such a filthy environment. If this is what the restaurant is like, I dread to think what state the kitchen is in! I will be boycotting this hotel in future. Whitbread should be ashamed of themselves!!!
• chriscR6597SX (6/5): Little attention to cleanliness - Very average stay & little attention to cleanliness. Hotel needs better cleaning in the room. There were also spiders in the room Big cobwebs at the window ( outside) that look like they have been there a year. Hair left on the bath. Bathroom looking tired. Very stained toilet seat underneath. Should have been replaced a long time ago. Sink tap sprays water on you and your clothes.
• L3002XMvictoriam (6/5): Good & Bad points but overall a safe bet - I have been coming to this hotel for many years with my family, well aware that you can't get any mobile phone signal and if you leave the hotel you have to keep signing up to the wifi when you return for some reason it doesn't automatically reconnect. The bathroom was looking a little old and worn with chipped paint on the skirting boards, we had to chase some more toilet paper a few times. You no longer get mugs and glasses in the room instead you get just 2 glass mugs, we asked for extra as there were 4 of us in the room but we never got them. the shower no matter what temperature it was set to kept going to very cold while you were using it. We were meant to get a discount price for the parking as we booked our rooms before the parking fees increased but we were still charged the new higher price. Staff are always polite and friendly. The breakfast is always a big hit with all the family but we don't have the evening meals here as the menu is rather limited. The location is fantastic walking distance to the pier and all amusements and shops.
• H7324BCanthonyc (4/5): Poor - Dirty room cob webs and dust on the walls obviously hasn’t been properly cleaned for a while just the basics Very noisy fan in bathroom that didn’t actually remove steam even after been for breakfast
• susanbZ569JP (2/5): Unhappy staff and poor hygiene - Went to our room, found it very dark, hardly no lighting, room was very hot, & a fan supplied, not much good as window didn't open much so hot air was blowing around, bath still had last guest scum rings around it, floor hadn't been hoovered, went and told receptionist, she said she will get it sorted, my husband and I made our self scarce for a couple of hours, found out the receptionist tried to clean it, it was better than it was, then as I walked around the bed I found a dirty pair of slippers, went back to complain, she gave us another room, wasn't much better, I ended up cleaning the bath, toilet, and all other units as were very grubby,also a quilt under the bed in a bin bag. Iwas kept up all night by doors banging, lady who saw us to our table at breakfast was very grumpy, she stuck us near a AC unit, so we had a cold breakfast, when I mentioned it to her the next morning, no apology, she just said it comes on automatically, and just walked away, The tables in the restaurant were very sticky and the food was very dry It's a shame because I have been to this hotel alot, and it's a shame it's gone downhill so quick. It needs a good lick of paint and a nice welcome.
• petergB1278II (10/5): Excellent hotel. - A very enjoyable stay, breakfast and evening meals were excellent, the hotel is also extremely clean and comfortable. I cannot speak highly enough of all the staff at the hotel, nothing is too much trouble with all willing to have a chat regardless of how busy they are.
• Baileyboo999 (10/5): GIRLS WEEKEND BREAK - AMAZING!!! Stayed her beginning of August for weekend trip with the girls. Staff was amazing! Very helpful when needed anything doing. Breakfast service was lovely food was quick and easy with buffet option. We also had dinner meal one night which was also great (friendly service staff then as well) Overall the rooms was lovely, rooms was good decent size with everything equipped that u would need (hairdryer,towels,teas,coffee,mugs and shower gel etc) Housekeeping was all friendly if needed anything extra was easy to be solved no problem. We definitely will be returning next year for sure!
• sarahluikaj (10/5): Perfect British break - The perfect location for a little break right on the seafront. A very warm welcome as always and a special little shout out to the lovely lady who had superb customer service skills. Unfortunately the lady was not working when we left to catch her name. She had very short hair and worked till late evenings. She was fantastic with my teenage son and always accommodating. Saying that, so too were all the staff. The room view was too just perfect. We shall see you all again next year.
• D2083OZsaml (10/5): Great premier inn - Lovely friendly lady at check in. Lovely rooms and very quiet and peaceful. Manager at the restaurant on site was very friendly and helpful and food was quick and tasty. Would definitely recommend this premier inn for a quick visit in the area
• Dorothy1945 (6/5): Tired and Run Down Rooms - I give the friendly hard working staff 5 stars without a doubt, very helpful and chatty, great breakfast chef who was very friendly and helpful too. I noticed staff had more than one role, this has always been a busy hotel and i have been coming here for about 6 years, it runs on a skeleton staff and they are running around doing more than one task, this is not fair and more staff are needed there. The rooms are very tired and damaged (I saw a couple), my room ( 121) had marked walls, a damaged desk, dirty stained chair, marks on bathroom wall, tatty silicone in bathroom, paint missing and marks on wall from the tension rod where the net curtain used to hang, it was like walking into a room from the 1970's, drab and old fashioned. TV signal was shocking, every night we gave up watching tv as it glitched all the time. I used the hairdryer once, which cut out so much i gave up with it as that is dangerous (i meant to report this, but forgot apologies) Corridor smelt stale/mouldy. I was last here 2 years ago and was shocked at how much it has gone down hill. Premier charge enough for their rooms, so they could at least revamp this particular hotel, it's always busy, it was fully booked when i was there last week, so they definitely have the money. The car park used to be £2 to park in if you were staying in the hotel, i was shocked when paying to see it has jumped up to £8 for hotel guests to park in there, it should be free to paying guests of the hotel! I stay here as my son loves it and he wants to return for his birthday, i just hope next time the room we get is alot nicer, there must be some rooms that are better than others, but all need revamping.
• 2BEHONES (4/5): Three night family break - A good location with plenty of parking and the receptionist was welcoming. It's been many years since I have stopped in a Premier Inn and sadly nothing has changed regarding the dour decor. As mentioned in other reviews, the rooms are stuffy with no opening window and couldn't see any trickle vents in the window unit. This, coupled with an uncomfortably firm mattress, meant we struggled to sleep. The Brewers Fare was ok for breakfast, but terrible for evening meals. Food was tasteless and we got the impression that it was 'ping cuisine'. My daughter tried to order something a little different, (not a standard menu item), and was told it couldn't be done, with the person behind the counter stating "what do you expect, it's fast food that we serve". We ate elsewhere for the remaining nights of our stay. It will be many years before I try Premier Inn again.
• 981raymondr (2/5): Ray do not stop hearing carpets very dirty premier pluses rooms belong in the 70s no walk in shower acsesable room beds are 1 f - Very dirty carpets no walk in shower would not recommend the worst hotel I have stayed in disabled rooms the bed is no Moor than a mattress on the floor do not book
• johnwC6361RF (10/5): Great short break at Premier inn Cockermouth. - Had a 6 night stay in premier inn Cockermouth to visit the lakes for a short break. The reception staff were all really friendly and helpful, the room was close to reception which we had requested due to our child using a wheelchair, the usual premier inn standard, clean room and bathroom, plenty of clean towels and hot water, unlimited tea and coffee sachets available in reception and a large screen TV in the room, A sign at check in when we arrived on the Sunday stating that the Brewers Fayre restaurant was closing for meals at 6pm was initially worrying as we had planned on using the restaurant throughout our stay as the location is quite remote with Cockermouth town a cars drive away we wondered if getting evening meals in the hotel during our stay might be a problem? It seemed to be due to restaurant staff shortages We needn’t have worried , we did book each day for an early evening meal around 5.30 to 6pm as we like to eat early although new staff started during our stay and seemed to get into their new roles well the regular staff namely Andrea and Heather could not have been more friendly and made us feel really welcome. They obviously new their roles well and were a credit to the restaurant they often worked on opposite shifts ensuring the restaurant floor ran smoothly during our stay. The food was hot well cooked and plentiful, the kitchen staff did a great job and we never waited long for the evening meals to be served to us after ordering at the bar. We will definitely stay here again when we next visit the Lake District. Thank you to all at premier inn and Brewers fayre for making our Cockermouth stay enjoyable.
• Simmo42 (6/5): It’s a Premier Inn, what do you expect? - A pretty standard Premier Inn experience. The best thing about the hotel is its location- almost opposite the pier on the sea front. The corridors between the rooms could do with a hoover but the rooms themselves were fine. The restaurant- this one has a Thyme, Premier Inn’s own restaurant, rather than an attached chain place - isn’t really big enough for the hotel. Book a slot for breakfast or you might be turned away. There also seemed to be an issue with the room keys - we kept getting ones that didn’t work. But the staff were friendly and helpful and there seemed to be enough of them, which sometimes isn’t the case in Premier Inns. It may be the best hotel in Clacton, though this says more about Clacton than the Premier Inn.
• elainecK812NB (2/5): Parking fine - My brother was having coffee while waiting to meet me at the Premiere Inn. I met him in the car park but we were short on time and so I decided not to go in for coffee myself although this had been the plan. We also decided to go on to our next location in his car leaving mine in the car park. I got a huge fine in the post! I am local, have been a regular customer and will now spend my money elsewhere. There was masses of parking space, I did not see the sign, it was a genuine mistake.
• hellokittysleeps (8/5): Pretty standard premier inn, but with great sea views. - It’s a premier inn, they are pretty standard and you know what you’re going to get. The room was perfectly clean and a good size for a family. I generally find the rooms are always a little worn looking, due to high volume of use and for the price, I don’t expect the ritz. This was no different but as mentioned, perfectly clean and ok for a couple of nights. We did have an issue with a leak coming through the ceiling which was resolved with a room move and handled well by the manager. Overall the staff we spoke to were all very friendly and even the breakfast chef kept saying hello. The breakfast I find great value, it was all hot and tasty. Particularly liked the mushrooms. The toaster is slower than a snail, but it was my only complaint. Parking was convenient and reasonably priced to me as I’ve paid more for other premier in car parks. We hope to back again next year. I thoroughly recommend a sea view room.
• felinesussex11 (10/5): great stay - as usual for us the room/bathroom was very clean.we had room 219 on the 2nd floor away from the lift and also overlooking the car park so that was fine as we could see our car. the lady on reception was helpful and friendly (think the lady's name was toni) but the others were too when we wanted any info.breakfasts hot and plentiful we both wanted poached eggs which were no problem at all.thanks to the chef!.must give a big shout out to the waitress 'Heather' she worked her socks off as she was on her own but nothing was too much trouble.she knew what we wanted each morning just checked with us and it was ordered.this p inn was a great stay.if we come back up will definitely stay here.thank you.
• Marina (10/5): - Wish they had more rooms with bigger beds Also wished they'd have had face towels. Overall great property. Staff were absolutely wonderful. Would definitely stay again while in Clacton.
• Angel_1333 (8/5): Comfortable Stay - Usual good standard of Premier Inn with a clean and comfortable room. The reception staff were pleasant and welcoming. We had a a drink in the Brewer’s Fayre in the evening and there seemed to be a decent choice of food. We had breakfast in the morning. Sadly, most of the food from the ‘hot’ selection was cold. The only eggs on offer were fried and the yolks were congealed. There was one lady on duty who was working very hard and seemed to be doing everything.
• LondonFriday (4/5): Hopeless booking and check in process - I booked six rooms for a group visiting town. I tried various ways of making the booking and all were hard work so in the end booked on my personal credit card; I intended to make the booking in corporate name and pay by bank transfer but it just wasn’t possible. I then tried to speak to the hotel to arrange check in but again this was hopeless. I spoke to a central desk who said it would all work automatically. Neurotically I didn’t trust that and it’s a good job I did. I went to the hotel to double check and they said the info I had had on the phone was wrong, I’d have to pay at the desk instead. There was a queue of epic proportions - a party of golfers were checking in - so I came back later - and discovered why there had been such a queue! It was impossible to check in and pay for all the rooms at once; I had to check in for each guest separately and pay for each room one at a time. It took half an hour and made me late for next meeting. There was only one person on check in doing everything (table bookings etc) So it’s a hopeless and laborious booking and check in process, it’s not possible to contact the hotel direct, their central desk gives wrong information and it takes far too long.
• D6594MGbriana (4/5): oh dear oh dear - the only good thing about this place reception were friendly the security windows no fresh air condition to get it changed you ad to go through reception, then we come to the worst bit the food the service were rubbish to be polite .This by far is the worst place i have ever stayed ,If we had booked a 3rd night we would have found somewhere else to stay
• NeilSusan (2/5): Worst Premier Inn experience yet - On check in, we upgraded to the meal deal package Check in was completed efficiently and we were allocated a room on ground floor near to reception area. It was a Friday night and receptionist suggested we book a table at restaurant as it was likely to be busy as they were experiencing staff shortages. We did this. Room itself was usual Premier Inn set up but did have a large screen wall mounted TV rather than some locations where it is almost a portable sized TV on the wall. Free WiFi was good. The hotel is twinned with Brewers Fayre pub/restaurant. We went to the bar and ordered some drinks around 6pm and you could see that the staff were struggling to cope. One barman(manager?) behind bar and only one waitress. We decided to eat early and ordered a pizza and gammon/ chips. These were brought to the table about 40 minutes after placing the order. Both were cold, poorly presented, tasteless and basically inedible. At this point (7.30 pm), the barman announced that the kitchens were now closed. There were still numerous guests arriving so they were not fed. Bearing in mind that this hotel is in a fairly remote location, this is totally unacceptable. I went to reception and reported my issue and was told to complain to barman as Premier Inn, who had sold me the food package, were a separate company to Brewers Fayre. I did complain and quite rightly got my evening meal deal money refunded. Room itself was usual Premier Inn standard and quite comfy. However, the guests in the room above had other ideas ! About 3am, for the next 4 hours, all you could hear was them pacing back and fore. Very heavy walkers, and the continual clump, clump clump from above was very annoying. I reported this to the manager the following morning on checking out. I was told that I should have reported it at the time. So, I should have got dressed in the middle of the night, gone to reception and reported it at 4am. And what would the night shift staff member have done ? Completely ridiculous response and this manager just didn’t want to know. Maybe, they should look at the lack of noise insulation between rooms. Breakfast, back at Brewers Fayre was highlight of trip. Nice, diligent staff and a really good quality breakfast. Would I stay here again ? Absolutely not.

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