Premier Inn Peterborough City Centre

Location: Rivergate,Peterborough,Peterborough, Peterborough, GB

Star Rating: 9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• jessewA3164WJ (10/5): Best hotel I’ve ever stayed at - I had an absolutely wonderful stay at the Premier Inn thanks to Lina. Her customer service is beyond exceptional – she is warm, friendly, and truly goes above and beyond to make guests feel welcome. This Premier Inn is honestly above any I’ve ever stayed at. The whole team is incredibly friendly and welcoming, and the facilities are amazing. From the moment I arrived to the moment I left, I felt genuinely looked after. I would come back to this hotel just for the amazing staff and the outstanding way they treat their guests. Highly recommended!
• Mazzie497 (10/5): A pleasant visit and would definitely go back if we ever need to go to Peterborough again. - Although the hotel was surrounded by busy roads our room was quiet,the room was very clean.breakfast in the morning was very good and lots of options,the cooked breakfast was well done.i would like to mention a lady called Lorraine,she was unbelievably helpful,our visit would not have been so good had it not been for her,we were very stressed out when we arrived but she sorted everything out for us and made us very welcome,she was friendly and always seemed to be smiling,thankyou so much Lorraine.
• 583calumr (10/5): Great staff at Peterborough Premier Inn - Great stay in Peterborough over the last couple of days. Customer service by Lina was great, she really took great care to make sure everything was as you would want it to be
• stuhun (10/5): Great city centre bargain hotel no faults - Such a clean, welcoming hotel, also on a busy junction but hardly hear traffic and staff top class would recommend to anyone visiting Peterborough, great city centre location at worst £5 taxi from train station
• DayTrip39571641836 (6/5): Wasn't the greatest of stays - Meh wasn't the greatest of stays. Very loud traffic noise from outside. Room too hot! The breakfast was nice. I don't know if I would stay here again.
• mickcB8160HV (10/5): The room was just what we would expect from Prem Inn's, functional and very clean. - My partner and I arrived late on Friday evening and finding our reservation was initially a problem but Lina was able to locate the appropriate documentation; she as brilliant and so helpful, and helped us with the parking situation. It was very full and she kindly gave up her space to assist us, two rather tired and older people. Five start Lina and a big thank you from us.
• ruthmD7213KU (6/5): Not the best - The room was tidy but we found dust on bedside tables on top of headboard on picture. There was dust on the bathroom floor. Thank goodness we aren't allergic to dust
• markbC4502QV (10/5): Top Tier Customer Service - Absolutely superb, Lina on reception was simply outstanding, I was staying on business but also combining with midweek football and she ensured I had a pizza and some refreshments waiting for me on my return at 10pm as she knew the kitchen would be closed. A lovely pizza, a beer, warm comfy room on a bitterly cold night, excellent wifi and top-tier customer service Would highly recommend 💜🌟
• darkside734040 (10/5): Great value room - The location is perfect, great atmosphere as its in town centre. Rooms never dissapoint. Good value for what you get. My only concern is how reception can't be more pro active when dealing with bookings.
• bendG7889DU (10/5): A great place to rest and recharge between work days! - Clean, comfy and quiet rooms, fantastic bed! And great food in the restaurant downstairs! Excellent service from Lina!
• stephengN2866JF (8/5): Rebrand for Scottish Power! - Warm & comfortable bed, helpful & friendly staff. Would definitely visit again. Very clean & tidy with fresh bedding & towels!
• clairegK8527RQ (10/5): Great visit - Great visit again here. Lina was really helpful with informing me of special rate and was very friendly! Thanks and see you again soon
• N3462EHsue (6/5): Lift not working for at least two weeks! - We stayed 4th November and then 17th on our return journey. The lift wasn’t working on 4th and we were not happy on the 17th when we found we were on the first floor and the lift was still not repaired!
• davidmI2313SL (8/5): Okay Stay - Bedroom was totally fine, comfy bed, breakfast was good but some items were cold do you it being a buffet, getting someone to be at the reception was a problem
• andrewmK164JN (6/5): PI's - overall package slipping quickly - Usual standard for PI but as is becoming more and more common no food or bar offered except for breakfast. We were booked fri and sun night. Cancelled the sun after staying the Friday. Were VERY regular users of PI's for groups of 16+ all over the country. Having a serious think about whether that will continue in the future! Only saving grace about this one was friendly and helpful staff.
• lisapQ9166IJ (10/5): Lina - Our trip to Peterborough was very nice, especially after meeting the receptionist Lina who was professional and polite and went above and beyond to accommodate our needs. She is a credit to your company 5*
• tiag775 (8/5): Good - Good location next to a huge sainsburyparking is tight , rooms comfy and staff good , stayed only one night but would return although not. Cheap
• X4238XEdawnb (6/5): an okay stay but not the standard expected - I wanted somewhere to stay on the edge of the lake district and this was convenient. on arrival seemed good outside,easy to park. booked in but not told the lift not working,found out myself! so 2 flights of stairs with bags. room was clean,although did notice later marks on the bathroom ceiling that looked like mould. shower didn't have much pressure and took a while to get temp right. I'd booked an evening meal as part of the package,service was excellent but unfortunately the beer battered fish and chips I'd ordered wasnt,not beer battered and very bland although the ice cream was lovely. the bed as usual very comfy but sleep not great as my room faced the stairs door and with the lift not working it was banging several times during the night. breakfast the next morning delicious as always and the staff amazing. ive stayed in several Premier inns and this one was tired,my stay okay but not the standard ive come to expect and why I stay in them. I would consider the hotel again but would eat elsewhere.
• I6182DZtomh (10/5): Excellent customer service - Lina and Stephan couldn’t have been more welcoming and helpful. Great service and friendly attitude throughout or stay
• PCCH1983 (4/5): Not the best Premier Inn - Booked this hotel as an overnight stay to break up our journey to the lakes. We arrived at 7.15pm. It was dark and the hotel is quite tricky to find. The car park is so poorly lit, so hard to navigate parking. The girl who served us was very friendly but advised us that the lift was broken. We were on the 2nd floor with heavy bags. We found this a struggle with heavy bags, and my husband has mobility issues which did not help either. The stairs were absolutely filthy. I don't think they had seen a hoover in a long time. We were advised that food was stopped being served at 8pm, and it was a 'bottle bar' that was closing at 9pm. After a long journey we wanted a few drinks and food. But we opted just for drinks as the bar/restraunt area had a strong smell of cooking grease, and it was so cold as the aircon was blasting freezing cold air. The food ventilation system must be broken. The bar set-up is very odd. This public space had no music or anything, making it awkward and uninviting. We had a premier plus room which was fine, sainsburys bottled water in the fridge is not a good look though. Would not stay here again. The manager needs to put some effort into this hotel.
• 128janem (10/5): Fab weekend away. - Just returned home after a lovely weekend away. Great location , free parking and 2 lovely breakfasts. Room on the first floor lovely. The lift was out of order but the lovely lad checking us in offered to carry our case to our room . Every member of staff was well mannered and pleasant. We will definitely return.
• EssexSalmonfisher (2/5): The worst Premier Inn I ave ever stayed at - By far the worst Preier Inn I have stayed at. I arrived tired and hungry at 7.10 pm on Saturday, No one was on reception so I pressed the bell. I repeated several times and no one appeare. After over 10 minutes I went hunting and found one overworked girsl in the kitchen. She xplained she was the only staff memebr in the whole hotel and I would need to wait until she had preapred and served the last diners. After 5 more minutes she arrived appologetically. I have no criticsm of her. She gave me the key to my room on the 2nd floor and said I would have to walk up as the lift was out of order. I wanted to eat but the restaurant had now closed as she was stuiggling to deal with other guests. I struggled up stairs with my heavy bags and the stairs were filthy presumably as every guest had to use them. The room was clean but freezing and I turned on air/con heating which was incedibly noisy. I wondered why it was set at max but ralised when it had only reached 19C after 3 hours.
• lauramZ6884KF (4/5): Breakfast: appalling. - Unfortunately the breakfast was abysmal. We arrived at 850am and there were hardly any breakfast items left. No muffins, croissants, bread, yoghurt, fruit juice. Had to ask 3 times for them to be refilled to be told there was a muffin shortage and then half an hour later we were told the croissants would be another 15 mins! No pancakes either. I managed to get the last scraps of bacon. The young man running the breakfast was clearly very poorly trained and lacking in confidence too. A man, who I presume was the manager, said he was taking a delivery in at the time so couldn't help. We were given back the cost of one breakfast but it did spoil the stay for us.
• geoff2877 (4/5): Overnight First Time Stay. - This hotel was central to our family get-together venue, and in that, it was ideal. However, being charged £15 every time we leave the hotel is extremely excessive. The full english breakfast was too bad for words, but I will give it a go. Undercooked bacon, no fried eggs, we had to set our own table, no Danish pastries every time I went to look for them. Deffo not woth the money, you would be better off going elsewhere. The room bathroom fan is extremely noisy and wakes everybody during the night. Only one hand towel is available for 2 people. What's that all about? Not up to premier inn standards, but the staff made up for it a bit.
• J3063MUtonyr (6/5): OK hotel, really slow restaurant - It's a premier inn, u get what's expected but the restaurant takes far to long. Took over an hour to get main meal then had to wait another 30 minutes waiting for deserts. Come on guys,
• kevinsD4478IH (10/5): Very good - we needed to go to the passport office so the location was perfect the reception was very welcoming the room was very clean and tidy we had a great nights sleep and the breakfast was very good I dont think I could have asked for any more
• U6420ENianl (8/5): WEEKEND OVERNIGHT STAYAWAY FOR RAILTOUR - My first visit of a Premier Inn overnight stayaway Bed and Breakfast and very impressed with overall experience. Used this visit as a perfect relaxing end to a busy Railtour day experience. Despite a late 9pm arrival and check in I was not kept waiting too long for my allocated room. The room key activation of lift was a good security feature of the hotel. Noticed a tidy, clean and modern layout in all the public areas and within my modern deluxe bedroom. My chosen allocated deluxe bedroom was spacious, clean, tidy, well lit and very modern. The small chiller contained complementary chilled still and sparkling water with chocolate complementary bars together with ready supply of tea flavour choices and a unique top of the range coffee maker. The bed was very soft and relaxing in a very quiet atmosphere to complement a lovely revitalising sleep. The bathroom contained a choice of bath, shower or monsoon style shower that was very invigorating with ready supply of hotel dispenser soap and bodywash. Complementary use of WiFi was also readily available. Breakfast time was very enjoyable- a smart and clean layout of a wide range of cereals, fruit and juices, toast, spreads and a wide variety of hot food regularly replenished. The hotel staff overall were polite, professional, efficient, courteous and business-like. Just a couple of observations were the milk cartons in the bedroom were totally inadequate and barely sufficient to make one cup of hot drink- a better idea would to have a ready supply of self service chilled milk and fresh water dispenser machines located on every floor level to hotel guests. I would have preferred the option of windows that open complementing the in-bedroom air conditioning units. The limited car park was a lottery- better to park at nearby railway station car park only ten minutes walk away particularly at very reasonable weekend multi day overstay rates. I would certainly recommend this hotel chain as a perfect home from home for a weary traveller. It certainly rivals and in some cases exceeds the level of service normally expected of high end rival hotel chains
• StevenMorrissey (10/5): Best Premier Inn! - We have stayed in a couple of premier inns in Peterborough previously but this one is outstanding, the staff member “Lina” is awesome and really made our stay perfect. Nothing was too much trouble - she deserves a pay rise!
• Meander52540269984 (10/5): sort break - nice clean hotel, had a lovely nights sleep, parking outside,right in the middle of penrith, breakfast was good and all staff were lovely and helpful
• L4842MEalexg (10/5): Good sleeps and a great breakie - Peterborough Premier is like a family run BnB. In a good way, really friendly breakfast team : Lorraine and Kate. The chefs kept the breakfast coming : John, Charliegh and Warren. Can't wait to go back. Great nights sleep too.
• 66jme (10/5): Fantastic stay – thanks to a brilliant team! - I had a great experience at the Premier Inn Peterborough. Lorraine, Kate, Charleigh and John were absolute superstars – friendly, helpful and genuinely went out of their way to make the stay comfortable. It’s rare to see a team work so well together and make guests feel so welcome. The hotel was clean, quiet and well-run, but it’s really the people who made the difference. Big thanks to the whole team!
• Gutan (10/5): Friendly cosy and very comfortable stay in Penrith - Upgrade to a plus room, it's worth it. Super friendly staff. Convenient parking. The room was cosy and quiet and very clean. The bed was very comfortable.
• helenh567 (8/5): A perfect base - We stayed here as a base to explore the town for a day before attending a wedding. Great location, comfy beds and great facilities in the Premier Plus room. Only disadvantage was being on the second floor, the window didn't open, causing us some discomfort as the air con was not working correctly. Although being remotely reset and appeared to work from the main panel, it was still showing and feeling like 25 degrees! That being said, the staff were great, friendly and polite while still being professional. And free parking in the town too, with just about everywhere walkable.
• d_jones25 (6/5): Not up to the normal Premier Inn standard - The accommodation was fine and the parking nice and easy. On the flip side, check in was suboptimal and a hot breakfast was not available on one morning. This despite them charging a very high price, much higher than I have paid in the past. My friend, on check in, was sent to two rooms that were occupied before success with the 3rd one. The hotel was full in the morning and particularly busy with cyclists about to take on a long ride plus golfers about to play 18 holes. No hot food at breakfast to sustain these people on their way. The chef called in sick apparently and obviously there was no plan B, not good.
• michellegH868TH (10/5): Excellent service - Excellent service and incredibly helpful staff.. On my first night there was an issue with a food delivery, but to their credit, the staff were very understanding of my 'wittering '.. The hotel is lovely - great location, and yes, I did get that uninterrupted, comfy sleep. Completely recommend!
• Jet499483 (10/5): Brilliant experience - Really good check in and super service from Phoebe. She made us totally welcome and looked after ne and my disabled wife.
• shaunmacklin (6/5): Central location but pricey - Great central location. Rooms clean and tidy, pricey for one night in September. Could not lower air conditioning to preferred temperature and with sealed windows, did not have the best night's sleep.
• 406susiea (2/5): Awful - This hotel spoiled the experience of being in Penrith on the last night of our trip; we were charged extra to check in 1 hour early, even though the rooms were ready. I then had to try to sleep with a constant buzzing noise in my room and being on the ground floor, doors banging and people upstairs walking around. I tried to move rooms but it was full. I will never use Premier Inn again.
• HousefreaksdjSONiC (10/5): Fabulous welcoming friendly staff - Always warm and welcoming at Premier Inn Penrith. Good access to lakes and surrounding beautiful countryside. Clean rooms and great local places to eat. Phoebe on reception and her team are very knowledgeable about the local area..... If you're in Penrith it's a great base to be from...
• craigmillercmg (10/5): Superb - Phenomenal service nice and quiet, rooms are looking a bit worn round the edges but very clean, best greeting I have had at any premier inn. Didn't eat but the food looked great. Only down side is car parking is a bit tricky if the shops busy. Stephan and Phoebe you are heros and saved us from a very very long drive home. Resolving a booking issue very quickly and positively with a good kind demeanour. Thank you again

Photos