Premier Inn Middlesbrough Central - James Cook Hospital

Location: Marton Way,Middlesbrough,Teesside, Middlesbrough, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• paulmX4164KP (10/5): Well placed hotel with helpful friendly staff who quickly rectify mistakes at their end - Well positioned for the James Cook Hospital, my partner was admitted to A&E and the wait time was a long time and I needed to rest before driving us back home and booked a room here, however there was a mix up with the room allocation but they apologised to me and offered a complimentary breakfast for us, the room was small but comfortable and allowed us both to get a proper night's sleep before I had to drive the next morning. The breakfast was good, a selection of a cooked breakfast or healthier options on a buffet style arrangement, so you could have as much or as little as you liked, free parking also available at the hotel but you need to check your car in on the screen on the reception counter. Certainly will stay here again if my partner needs to return to James Cook Hospital for any reason and it proves to be a long visit.
• 115annmarien (8/5): Great location - I stayed overnight as I had an early hospital appointment and the location of the hotel (close to James Cook hospital) was ideal. I was able to buy an evening meal at Toby Carvery which is next door and come back and relax in a comfortable room which had everything I needed for my short stay. The bed was comfortable and the room clean and the breakfast the following day was delicious. I was happy with the price of the room which was somewhat cheaper than I have paid for previous visits.
• gunngy (10/5): Perfect for what it is - Perfect.. great start to be welcomed by a human.. not automated.. simple and rapid check in.. we paid a tenner more for the upgraded room.. free WiFi and much better coffee.. Public areas all clean, tidy and kept well.. Room was spotless.. we found spare pillows immediately (one is never enough) had a coffee and then made use of the iron in the room and logged on to the included WiFi .. Bathroom was spotless and modern.. lovely rainfall and hand held shower was hot and decent pressure .. TV was easy to use and a good picture We both slept really well and thankfully had no noisy neighbours.. We had no food whilst we stayed as it just didn’t fit with our plans but it all looked nice enough.. there’s a Toby Carvery on the same plot. Great place to stay if you are unlucky and having to stay to visit loved ones across the road at James Cook ..
• Q2217HGdavidc (2/5): Disaster Trip - I was disturbed again and again throughout the night by people sleeping in camper vans my outside window when l complained nobody on reception bothered . I had a sink that took 10 minutes to drain as it was blocked nothing done for the 2 nights l was there . Complained under the “ good night guarantee “ but because it wasn’t recorded l was refused ( how was l to know that l had to ask for this ) I have used PI many times this is the first time l made a complaint/ claim and it appears Customer Service is a misnomer !! DO NOT stay here
• dejan20222023 (2/5): In need of a full refurb Avoid. - In need of a full refurb. Avoid and book elsewhere. Poor quality food at the restaurant again scruffy in need of a refurb.
• Karen (10/5): - They were great - we required a stay on short notice & didn’t know what to expect & they were great.
• marka936 (6/5): Not the usual Premier inn standard - Very small room and small bathroom. Needs refurbished as it’s a bit tired. Dirty cup left in the room. Breakfast service was very slow and poor availability of food due to only having one staff member to carry out all duties.
• zacharysoo (10/5): Good Hotel - This is the most convenient hotel right opposite the James Cook University Hospital. Parking is free. Nice peaceful surrounding. Rooms are moderate in size and clean. We got the rooms that face the field at the back of the hotel, offering a good view through the window. We will stay here again when we visit this place next.
• garrethandmarkus (10/5): Welcoming and friendly staff, clean room and a great nights sleep. perfect - We stayed overnight at the hotel. The reception staff were very friendly and welcoming. The room was spotless and the bed was soft and comfortable, We had a great nights sleep and will certainly stay there again on our next visit.
• andrewhC9162SW (10/5): Excellent - Excellent staff, food and accommodation. The staff could not be more helpful and considerate. Our preferred hotel when visiting family in Cleveland.
• TheTrivialPursuits (8/5): Pretty standard Premier Inn but no aircon is a killer - The Premier Inn was fine - fairly quiet, which probably would have meant a good night's sleep if it wasn't so hot. The room was baking despite the window being open all day and although they provide a fan (essential really) it didn't do much to cool us off. Definitely needs an upgrade to get some air conditioning in.
• sdcsmith2000 (6/5): Its a Premier Inn but a bit tired - As a business traveller we use PI as our standard go to and since covid I have found the costs have gone up while the quality has gone down. This PI is an old Holiday Inn Express hotel so the layout is a bit different than the norm. Whilst the staff are friendly the hotel itself is a bit tired and run down, my bathroom door was really tricky to open at times.
• karendT6087VR (10/5): Excellent Breakfast visit - Only visited for breakfast and was well impressed with everything from the friendly welcome from Janet on front desk till the lovely waiter everything fresh and welcoming well worth the money cooked to order excellent taste quality and help yourself continental was gorgeous
• kayleighm900 (8/5): Table Table is Terrible Terrible - Excellent accommodation!! - but lousy restaurant next door (Table Table). Don’t expect great things for your breakfast.
• ragsyone (6/5): Average premier inn - The family room is quite small and was black mould on silicone around bath, could do with a refurb, staff at reception were excellent, pub which is in same location that you have breakfast in could do with tidying up as outside windows are rotting away and needs a good paint. Breakfast was good.
• 882rachaell (6/5): Bedroom too hot - I've stayed at this premier inn a few times whilst visiting family. Normally no issues, friendly staff, clean rooms, nothing too much trouble. Breakfast lovely. Easy access to hospital across the road if your stay is due to an unfortunate admission of a loved one. This visit was awful due to rooms being far too hot. Fan provided but too noisy so didn't sleep a wink. Air-conditioning option is required.
• Nufcraig12 (10/5): Simple brilliant - Brilliant, clean and friendly. just what you want in a hotel. Cannot fault it at all, Oh and the bed wow so comfy. Thank you
• U3077WIdavem (10/5): Great hotel for BPW - The hotel is great for bike park wales. The staff and hotel were very mountain bike and mountain biker friendly. The room was good with everything in place and a comfy bed. The premier inn breakfast as normal was good. Car parking was secure and within a few minutes of Bike park wales
• 253bubbyd (10/5): First ever stay in premier inn 😃 - Very clean room & bathroom..free wifi..comfy bed..lovely continental breakfast at a good price..lovely helpful staff
• masterreece (8/5): A quiet corner of Merthyr - Although the bathroom was showing some wear and tear the rest of the room was ok. The lack of glasses in the bathroom and the few tea/coffee sachets seem to indicate they are trying to save pennies. Nothing but praise for all the staff. Helpful, friendly and generally nice people.
• Daydream22826175996 (6/5): Very average - Bed comfy. Property is over 2 buildings - hotel and bar/restaurant. Bar closed at 10pm on night 1 and 9pm on 2nd night. 9pm for residents too!! Hotel was clean and obviously had a recent refurb but let down by water damaged skirts in the bathroom and blackout curtains that don’t fit so a waste of time. Bar/restaurant was old and tired with poor customer service. Not one smile! Ridiculous bar timings even for residents
• P8708OBrobertc (6/5): Poor value. - Ridiculous price £150 for a small room, small shower no sofa. Usual Premier Inn experience, but the Premier Inn Hotel i actually wanted was charging £85 for a room (unfortunately it was full so opted for this as a second, but this one was £150 - complete rip off.
• P2550KDamandap (10/5): Great location - Welcoming & friendly staff. Simple check in & out. Bed was comfy the only thing id say is the pillows werent so great. Fantastic location for hiking Pen Y Fan. Only 20 minutes from Pont ar daf National Trust car park. A pub/restaurant just across the car park & plenty of places to eat nearby. There is also a Co-Op within walking distance
• christD843GZ (8/5): It’s not bad. - Overall the hotel is ok. Food is ok for basic pub grub and breakfast is better than other Premier inn’s. Bed is comfortable and the whole place was clean. Only downside is it’s a bit tatty and makes it look a little rundown. Oh and the hotel is so warm would definitely benefit from aircon.
• andrewhC9162SW (10/5): Simply excellent - The staff and quality of this location are simply excellent. I stayed here for nearly two weeks due to a family illness and bereavement. The staff were some of the most considerate and understanding. Room excellent, Breakfast ditto. Can't fault it. Thank you guys.
• DaveWorkRail (6/5): Average premier inn stay - Stayed 1 night in March 25 Good - check in straight forward, room was generally clean if a little dark, good size tv in room Bad - linked restaurant in need of refurbishment, hotel not the easiest to drive into as entrance road is just prior to roundabout , standard of room ok nothing special
• jamiefJ4255GW (10/5): Great hotel - We stayed here for the weekend visiting some friends room was spotless when we arrived also cleaned daily if requested, staff were very polite & helpful. Will definitely be staying again Also a lovely outdoor area opposite at the restaurant which we enjoyed
• aboylan94 (10/5): Top tier hotel staff - The staff are top tier and a massive help. Stayed here for work for one night, of which an incident involving criminals attempting to access my van occurred. Luckily the night staff, Martin, was on shift and noticed my van alarm sounding, and was checking the CCTV. He then called the police, and with a torch managed to scare the criminals off, preventing any further damage and anything being knicked. If it wasn't for him I could be in a lot worse situation, so massive kudos to Martin! All other staff were extremely helpful, doing Premier Inn proud.
• Z7052HAjoshuar (10/5): 5**** - Had the pleasure of staying in the premier inn this weekend, what a fantastic experience! Had a lovely warm welcome from Janet who was extremely helpful and polite and served a fantastic breakfast by Denise and served by the lovely Karen! Will happily be back!
• corid587 (10/5): Go above and beyond to help - I was staying due to unfortunate circumstances but the staff where brilliant and really accommodating They allowed me to keep the same room to save me packing every night although I was booking as I was going due to not knowing what each day was going to bring Staff where super helpful, friendly and went the extra mile to make me comfortable even leaving a little thinking of you gesture of chocolates and a bottle of wine Fantastic service , the rooms are really clean, fresh and new
• F9707TDpaulw (10/5): Perfect comfortable friendly - I was put in premier inn middlesbrough next to james cook hospital. I've heard lot of bad things about these places but I can honestly say the staff are friendly and don't look down on you like other places do and they were very friendly and kind even showed me were the shops are ect . 10/10 I would book this over any other place in middlesbrough thank you so much
• annebS418TH (10/5): Loverly hotel very welcoming - Love this hotel staff are so friendly and helpful it in a good location we were visiting someone in Redcar and as I can’t do stairs there’s not many places with ground floor rooms in Redcar have stayed here quite a few times never been disappointed I would recomend
• Explore09967523888 (2/5): Avoid useless you want your car broken in to!!!! - Avoid staying at this Premier Inn! The car park is plagued with break-ins on a weekly occurrence and when you try and report this issue, upper management fail to see this as something they should be trying to fix. When you look around the car park the place is littered with broken glass. You are much better off staying 10 mins down the road outside Middlesbrough where the surroundings are much nicer.
• T3921AWstephanieh (2/5): Dirty bathroom so disappointing shocking - So disappointed, checked in after work here for 1 night ( funeral next day ) . Only realised gorgeous bad / dirty bathroom was after going to eat in the local pub as had not been in there prior. Then saw how dirty the actual bathroom was, this including the door , bath , ceiling . Please see all attached pictures
• Jude363 (10/5): Restaurant - The meal was lovely but the best part was the superb service. The lady behind the bar and the two servers were so pleasant and helpful, it was such a nice place to be. We are here under difficult circumstances and you have made things that bit easier. Thank you.
• Rebecca1987b (2/5): Beware check your invoice! - Stayed at this hotel for a business trip at the start of October. Rooms were very much your standard Premier Inn room so no complaints there. However make sure to check your invoice before you leave. At check in I was incorrectly told I had not selected breakfast as part of my booking and would need to pay again. I was also told I would be unable to get an invoice for my booking or receipt for my additional payment until check out. Bit odd but okay. Checked out two days later and the same woman was working reception (I won’t mention any names but this individual needs additional training). I had to ask for the invoice and on inspection I learnt not only did my original booking contain breakfast each morning BUT a second breakfast had been added and charged for each day. When this was questioned I was told I couldn’t have a refund and I would need to wait for a manager to process it later that day. I was told I would receive no further communication from the Premier Inn and just needed to trust I would get the refund… when asked why I was misinformed at checkin I was told ‘it’s a new system.’ Unacceptable, a colleague of mine was also impacted by the same individual giving the same mis-information.
• Daydream25833484863 (8/5): Problem resolved without fuss - Our room wasn't in great condition which can sometimes be the case in large hotels. The manager offered a different room and was quick to get that sorted for us. Very happy with how the issue was handled. Staff at various times of the day were all engaging and friendly. Shower and bed were great. Also worth noting, you can bring your bike into the room for safe keeping.
• KateEL1974 (8/5): Warm welcome and a comfortable bed - From the moment I arrived I was made to feel welcome, the lady who greeted me checked me in with a smile. My room was clean, comfortable and stylish (I'm used to Travelodge which I do love but I'm a fan of purple). The bed was super comfortable but rather higher than I'm used to which wasn't a problem for me, but someone shorter might struggle. I ate in the on site restaurant and had the most delicious salt and pepper calamari for a starter that I've ever had, the staff there were friendly and I felt comfortable there as a lone diner. My main of a salad with grilled chicken was nice, although I didn't like the fact the salad vegetables were cut up into tiny pieces as it made it difficult to eat. The sticky toffee pudding for dessert was yummy. I slept well and had a lovely warm shower in the morning using the supplied shower gel which was a refreshing scent. I was then ready to continue my journey and sent on my way with a smile by the lovely lady who had checked me in (she assured me she hadn't been sat there all night). Would I book a Premiere Inn again? From this experience it's a yes from me. One thing I would say is the image on the website is of the restaurant building and not the accommodation which is a little misleading
• davidwQ5739FD (10/5): Perfect mountain bikers rest - A welcomed place to rest and refresh after a day mountain biking. They even let you keep your bikes in the rooms so you don't need to worry about security.
• squatting-neville (10/5): Great stay for Bike Park Wales - Friendly staff. Clean room, comfy bed. Minutes from the bike park. Can take your (clean) bikes into the hotel room. Breakfast was tasty but service was a little slow.

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