Premier Inn Ipswich North

Location: Paper Mill Lane,Claydon,Ipswich,Suffolk, Ipswich, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Electric vehicle charging station
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• B9720SWrichardb (10/5): Lovely hotel worth stopping at - Lovely welcome hotel is in good condition bed was comfortable. Breakfast nice, best premier inn in Ipswich I’ve stopped at recently. The lady who serves at breakfast on the 28th is lovely very very lively stopping to speak to all the customers the lady who checked me in on the evening of the 27th was so helpful as well couldn’t fault any of them
• debbiekI5928MC (10/5): Excellent throughout..thank you - I have stayed in many Premier Inns previously but never found such a friendly one as Chantry Park. The staff were all amazing especially Selina who looked after my sister and me as though we were family. Each of the staff we encountered went out of their way to make sure our stay was comfortable and that we had everything we needed. The breakfast was delicious and well cooked. We wouldn’t hesitate to stay again and in fact were sorry to have to leave. Emily …you are an excellent manager and have an amazing team . WELL DONE .
• papaver1 (10/5): Very comfortable - We stayed in a Premier Plus accessible room for two nights while visiting family and were very comfortable. There was a fridge, Nespresso machine, and an armchair and foot stool as well as a huge bed. The bathroom was huge and the bath had low sides and loads of safety handles which was what we needed. The only disadvantage was the shower curtain - I find some water always goes through the gap and onto the floor, and hate hows the curtain sticks to you! We didn't eat in the restaurant in the evening but did enjoy two very good breakfasts. We didn't have time for any sightseeing or shopping but the hotel is in a really central position if that's what you've come to Jersey for.
• U4300KNchrism (10/5): Amazing premier inn - Me and a friend went into breakfast, very friendly helpful staff, amazing food. Particular mention to Emily on reception, so lovely ans welcoming and to selina who was very helpful and friendly with our breakfast
• Unluckylady (10/5): Bristolians visiting friends - This was our 2nd visit to this hotel and we will certainly booking this again. Staff are absolutely amazing, friendly, thoughtful and made you feel like a friend. I highly recommend this hotel
• rodb935 (10/5): Super staff - Stayed just one night but Reception and Breakfast service staff made this a really enjoyable break. They are a credit to their employer.
• BRhy (10/5): Wonderful service ! - Stopped in for breakfast with my family, Emily and her team were so wonderful and kind. Selina was so helpful and attentive.
• X9326UWmarkf (10/5): ⭐️⭐️⭐️⭐️⭐️ Lovely Stay – Clean, Comfortable & Great Service - Lovely Stay – Clean, Comfortable & Great Service Stayed here recently and was really impressed. The room was lovely and exceptionally clean, with a very comfortable bed that made for a great night’s sleep. The menu had plenty of good options, and everything we tried was well-presented and tasty. A special thank you to Lauren, who was always very attentive, friendly and helpful throughout our stay. Her customer service really stood out and made the experience even better. Overall, a great stay and would happily return. Highly recommended!
• 739bigg (10/5): Peaceful - Best Great food and amazing pork sausages good service and people best hot hot drinks and good room lots of space and more and
• gregrJ8384MD (10/5): Premier inn north - Lovely staff clean friendly inviroment Zoe Lauren Abbey Leo Bee angel lesley all wonderful and helpful during my stay. Good food too
• liamwK4964HD (10/5): Premier Inn north - Nice & clean rooms, lovely staff. Lauren, Abbie, Helen and Bee were great to get along with. Leo cooked the food to perfection. Great place to stay
• O3895UDjb (10/5): Premier Inn Jersey - Wonderful member of staff what a credit - During my stay at the Premier Inn, from check-in to departure, the Duty Manager — Mario (I believe) — was outstanding. He was consistently helpful, cheerful, and exceptionally courteous throughout my visit. Staff members like him truly elevate the guest experience. He is an absolute credit to the team.
• A7569JSmartinw (6/5): mini break away - overall the experience of jersey was lovely, the room and some of the staff were very polite and helpful my only reason for 3/5 is due to us having a early flight on our last morning ( of which was changed by easyjet ) meant we had already paid for breakfast but was denied any cold food as we had to leave at 6am and the breakfast was already laid out ready for 630am. the morning breakfast staff were very unhelpful.
• desi2000 (10/5): First class stay - We organised the entire family to stay here for a family gathering and a special breakfast the following morning. Lee and Selina worked over and above to ensure the most memorable stay and super special breakfast dedicating an area to our family . We all look forward to returning! Thank you for your most kind attention!
• Stephenbsa60 (10/5): Lovely place - My favourite Premier Inn. Rooms are amazingly clean, all team are friendly and always happy! Food here is always good too. Generally a lovely hotel where nothing is too much. Booked my next stay already!
• 534maxines (10/5): Great hotel and staff - This is the best hotel in the group we have stayed in, the service is outstanding. We were a wedding party of many. Lee greeted us on arrival. This gentleman is amazing, nothing is too much trouble, wonderful, kind and super helpful. Great asset to the hotel. Justin the breakfast chap was an fantastic young man who did his job brilliantly. All breakfast were correct and his service was top notch, Nicole the chef just brilliant, food excellent and hot. Hotel was clean and there was plenty of parking. What a great team you have here.
• laurabE5054OG (10/5): This Premiere Inn is a right gem! - This Premiere Inn is in a great Location, the staff are so warm and welcoming from the moment you step through the door. The room was really nice and the bed so comfortable with extra pillows if needed. There was a bath and shower which was a real bonus for us as we only have a shower at home, so was nice to have a soak in the evening and shower in the morning! We went to the pub next door in the evening for dinner and it was exceptional, the food so delicious! We will definitely use this Premiere Inn again soon!
• 965andrewf (10/5): excellent accomodation - Premier Inn Plus rooms are absolutely brilliant, lovely and comforatble, quiet and a great nights sleep to be had. I stayed 2 nights, 1 in a premier plus room and 1 in a standard double, and both were very nice indeed, in fact this is one of the better premier inns that i have stayed at and i have stayed at many over the years. the only thing i would say, is that it could be signed better, as in the dark it is very difficult to see the sign, but if anyone arrives after dark, the entrance is not far after the 30MPH sign. Car parking is ample
• Passport44198345311 (10/5): Family trip - thank you - Thank you Selina and Lee for the great stay and breakfast ! Very comfortable and you looked after all of us so well!! Highly recommended and good value for money
• Urbanbridesmaid (8/5): Central Hotel, clean and not bad breakfast - Very good stay. Fairly cheap in comparison to other local hotels. Great location in the middle of everything. Easy to check out, just drop your room key card in a box. Room was clean. Would have preferred a shower, as the bath was a bit steep to climb out off. However as you have to ask reception to have your room cleaned, it would be nice to provide more plastic bags for you to bag up your rubbish to leave outside the room. Breakfast was nice (available M-F 6.30-10.30 S-S 7.00-11.00), however a few items not available some mornings (bananas, hot chocolate and pancakes). It was easy even to upgrade one night to have dinner (cheaper than eating out around the area). Wifi was terrible, you have to upgrade for £5 a day if not in Premier Plus room. Room was a little stuffy without air con on. Only realised after stay that the Premier Plus rooms have better Wifi and a fridge. However, unsure if the family rooms are available as a Premier Plus.
• V8554TCmiriams (10/5): What a wonderful welcome! From the moment we walked in we were greeted with smiles and kindness from all the staff. 🤩🤩🤩 - We would highly recommend this premier Inn, the staff couldn't do enough for us! Special thanks to Selena! Selena went above and beyond for us. We arrived early so we could get ready for a wedding. The staff made sure rooms were ready and we were able to sit in the restaurant and have drinks and snacks nothing was too much trouble. The rooms fabulous, clean and well presented. As always the beds extra large and comfortable. Breakfast was served, freshly prepared the next morning and again Selena was a star, and made a huge fuss of my nephew and gave him some Halloween treats. There were 10 family members and we all said what an absolute gem of a place it is. Well done to all the staff , keep up the good work and high standards. We'll definitely stay again!
• G4729WNcraigg (10/5): LEAH 5* - Leah is probably the best premier inn employee I have come across, another level of excellence! And I stay in a PI 4 days a week !!! Leah, a pleasure!!
• M8782DYamandag (10/5): Wonderful Time - Need to say thank you to all the staff at the Chantry Park Hotel who were so helpful, friendly and understanding. Also I would like to thank particularly Jasmine and Selina who went above and beyond. They both worked so hard in ensuring myself, my three daughters and five grandchildren had everything we needed they were both amazing 🙏🙏 lovely stay and delicious breakfast.
• spurs42 (10/5): Very pleasant - ust now on Google We arrived at 21:20 to a young lady Abbie with all the noise that was going on with guests Abbie was so calm & helpful and approachable she had arranged food for us although the kitchen was closing and also served us the next morning with a smile . Lovely to be looked after will return again .
• C8346MAcarolyns (10/5): Great place to stay - Great location. Plenty of restaueants around. 5 minute walk to the bus station. Room good what is expected from a premier inn. Clean. Only negative room could have had a 2 seeter sofa in to sit on. Plenty of room for one. Great shops around you. Very quiet at night. Had good night sleeps. Stayed for 7 nights and would highly recommend staying here
• Departure61502120253 (10/5): Lovely long weekend - We stayed here for a long weekend and were very happy it was a perfect location and the staff were very helpful and friendly and we would go back .
• MrsSHM (8/5): Basic - We were in a basic room, number 226 and you get what you pay for. Room was clean and the bed was comfortable. This room looks onto the middle of the building which made it very dark and you could not open the window so was very stuffy. Air con made the room freezing. The toilet paper and holder would not have been out of place in a public toilet and if you want your room cleaned you have to ask. As we were only staying for three nights and were out the majority of the time we did not bother but we thought that at least the teas, coffees, toilet roll and towels would have been topped up every day. That is not much to ask for paying customers. We didn't eat there so can't comment on the food. Gentleman that checked us in was friendly. Reception unmanned when we left at 12pm so we just left the key. We would not stay again.
• C7706CSsusanb (10/5): Customer service - Amazing staff, very attentive, nothing was too much trouble, we will be coming back, but next time we'll bring more family
• lindadM9012HL (10/5): Lovely place to stay - Great hotel….great evening meals at night….the Lady chef was excellent…..Mario was great too taking orders and chatting to guests….both made our stay special…
• Caesar63 (10/5): Great all round and centrally located - Excellent Premier Inn Hotel. Facilities, decor etc as expected in this hotel chain. Everything very clean, bed comfortable, large, powerful walk-in shower, air-con/heating worked well and very quiet to allow for a good sleep. And perfectly located in the centre of St Helier.... shops, cafes, restaurants, harbour, bus station etc all within a few minutes walk. I didn't eat in the hotel and so am unable to review the restaurant. Overall a great, centrally located place to stay for a week in St Helier.
• joshpV687FP (10/5): One night stay - Great friendly service - thank you to Abbie and the team for the cake! Happy Birthday Abbie! I will be back to stay again..
• adamrL1092RW (10/5): Fantastic place - Amazing staff that can't do enough for you. Brilliant stay! Would definitely recommend staying here to anyone whether staying for business or a short break.
• joesO4954OO (2/5): Premier Room or Horrors - This is my second time "adding a review" the first was lost or deleted for some reason. This is not a place to stay in Jersey. Too much drama. Paid for a larger room and the air conditioner was broken. Given a smaller room. Let's call it the room of disease. Contracted some type of rash on my legs that spread to 90% of my body. Was definitely from something in the room. Front desk manager was not too much help. Let's call her the eye-roller since that is what she did every time I saw her. The bed and pillows were horrible and I cannot believe there was a placard advisement in the room selling these. For what? Pets. Miserable stay and never was asked how my stay was or even compensated for anything. I have stayed at the Bath street Premier Inn and it is night and day. Bath street was awesome, but not near main shopping. If I ever stay at a Premier Inn again, it would be Bath Street and walk. Do not recommend
• laurenbT1226PB (10/5): Great stay - Nothing wrong all good great team, will come back in the summer with my family will recommended the location and the. Thank you
• Q111GAdarrenp (10/5): A pleasant place to stay. - Pleasant and quite, staff are happy to assist and very nice restaurant facilities. Rooms are clean and inviting, and the car park is spacious.
• sarahsW7549QY (10/5): Amazing - We would like to thank all of these staff from the premier inn Ipswich ( chantry park) Selina, Emily, chef Caroline, for the amazing service which we received from you, Selina and Emily were so helpful and friendly, we would highly recommend them to everyone. From nick, Sarah, Jade, Jordan, Jamie, Courtney, Dave.
• NorthStar549206 (8/5): Close to Jimmy's Farm - Very clean and comfortable. Staff all friendly and helpful. Bed so comfortable. Very quiet. Would stay again. Close to Jimmy's farm
• 758kirstenw (2/5): Poor service and removal men accessing my room - The day after I arrived at the hotel I noticed some removal men moving mattresses into and out of the hotel. Nothing was communicated with me about this so I thought nothing of it. Out of habit I leave the "do not disturb" sign on my hotel room door. One day I returned to the hotel early to find my room door wide open with two removal men moving out the bed and putting a new one in. All my possessions had been dumped into the corner of the room and my shoes crushed under the new mattress which had been propped against the wall. At no point had staff communicated the change of mattress to me and that removal men would be in and out of my room that contained my things. Later that day after the bed had been changed I returned to the room to find a paid of men's boxers on the floor which very evidently had visible "skid" marks in them, they were not mine and I'm assuming had been found under the bed when they moved it about but instead of them or the cleaner disposing of them (the cleaner had been in to make up the bed) they left them on the floor right next to the head end of the bed. Really disgusting!!
• mitchelo110 (6/5): Good breakfast - Well cooked breakfast with quality ingredients the team member Bess or Dee I did not quite catch her name but was so helpful and friendly
• Wanzebra2 (10/5): Good hotel - Brilliant staff - I was a lone traveller on business & upgraded to Prem Plus room. Loads of parking here - remember and confirm your reg no. Staff were brilliant, friendly and professional. breakfast is cooked to order (no waste food buffet here). Room was brand new and the in-room coffee machine and chocolates were a nice touch. I have clients in the area and will stay here again.
• E1984SCrebeccaa (10/5): Lovely clean hotel and NO dogs! (other than assistance ones) - The best thing about Premier In is that they do not allow dogs (other than assistance ones) Everywhere is clean and there are no barking dogs in the corridors, no salivating ones in the restaurant, nor 'dribbling' ones in the rooms!
• jamessimpson2025 (8/5): Good premier Inn - There for a family wedding close by staff are friendly at reception and very informative about the area. Breakfast was very good freshly cooked and good value staff at restaurant very polite quick with orders and even knew who ordered what even though there was 6 of us. Night staff very good hospitality on arrival back in early hours. Hotel is clean and showers great. Would stay again 👍🏻
• 93francesb (4/5): Bad atmosphere - As a lady travelling alone, this hotel had a lot of scruffy workmen staying, I felt uncomfortable being surrounded by so many men. ! It was not a relaxing hotel to stay in. There was a lot of tension going on with the staff. I did not like the atmosphere in this hotel. Saturday night was better as more families came to stay. Access and parking were very good.
• 53kellyannel (10/5): Absolutely fantastic hotel. - My room was immaculate, it had a plug in fan, hairdryer, kettle and variety of teas/coffee etc, lovely soft, fresh towels, shampoo/body wash and hand soap all provided! I had a temp control panel to adjust my room temperature. The bed was extremely comfortable! Best night's sleep in a very long time! All bedding was immaculate too, very good value for money. I had no trouble with outside noise, it was very quiet. Plenty of outside parking space and all staff were very welcoming and polite. Breakfast was very yummy! Brilliant selection and good value for money as well. I was extremely happy with my whole experience and would definitely book there again. ⭐️⭐️⭐️⭐️⭐️
• Z4570LEelizabethg (6/5): Weekend away to see family. - Rather tired. No Bar or evening food. Shower not good. Pillows the thinnest ever. Television at one end of the room, not in the middle and fixed to the wall.
• Escape40150532101 (6/5): Good location - The hotel is situated in the centre of St Helier, easy walking to lots of pubs, cafes, restaurants and shops. It is clean and the staff were friendly and helpful. The room was clean and functional, with tea and coffee making facilities and a hair dryer. Bed was comfortable and bathroom was ok with over bath shower, two bath towels are provided but you can request a change once used if required. We did not try the restaurant for breakfast or evening meal as we were visiting our son, eating out with him and his girlfriend but it looked busy. Prices are OK they even serve beers at £5.50 for an IPA. The reason for my average score is that on Sunday morning, early, we were woken by the sound of children shouting, jumping up and down and running up and down the corridor. This was on the same floor as reception and the restaurant, so must have been heard by staff, but nothing was done. It just spoilt out experience somewhat, as we had wanted to lie in after a hectic Saturday touring the island and a great night out in some of the pubs. We would probably stay again or try the other one down the road.
• FrostyFrost (10/5): Amazing staff - This hotel stay exceeded all of my expectations. You know what you are getting with a Premier Inn, and as usual the room was clean and the bed was comfy. However, what really set this hotel apart is its staff. Without exception the staff were friendly, great with kids, and went above and beyond to make sure we, and other guests, had everything we needed. They really did make a difference. Although there is no on site restaurant, there is a well-rated gastro pub right next door, and the breakfast room provides the great Premier Inn breakfast that we all love. The only factor against this hotel is the lack of air conditioning, but if that is not a deal breaker for you I would have no hesitation in recommending a stay here.
• steveaN3638ZT (10/5): Nice premier inn - Great place to stay very clean and tidy and friendly staff and good parking, great room with all you need for a nice stay 5 stars !!! stayed many times now
• T1634OEchrisn (10/5): Great Place To Be! - Excellent location - 5 mins walk from Liberation Square Bus Station. The room and bathroom were spotlessly clean and extremely quiet, peaceful and relaxing. Breakfast offered an excellent selection, in pleasant surroundings, with minimal interaction from the staff (that's a plus by the way - I do so hate it when your meal is interrupted every five minutes by well meaning staff enquiring "Is everything alright?") I'd definitely stay there again.
• philhG2165EG (10/5): Superb - Brilliant. Staff were lovely. Cameron and August were very polite and friendly. Made me feel very welcome. Food was delicious and very reasonably priced.
• alisonbB410MW (10/5): Once again first class - We have just returned from yet another lovely stay at this premier. We visit every six to eight weeks to see our family . Once again we couldn't of had better service. From reception staff to the lovely waitresses of an evening. Evening meals are always excellent and service very efficient! We especially find Bee very very helpful and attentive. Bee always has a warm welcome for us and goes out of her way to make sure we have everything we need. Bee in our opinion is a real asset to the company ! We are looking forward to booking our next stay .
• ID576207 (6/5): Some positives, but generally underwhelming - The hotel has an extremely convenient location, less than five minutes walk from the bus station, which is a real selling point. It is also quiet, so no real need to worry about excessive noise, either. Beds very comfortable, and plenty of hot water. Overall, the rooms are bog standard Premier Inn rooms, with everything that this entails. The hotel is clearly very understaffed, as other reviews have already mentioned, but this seems to be part of Premier Inn's business model, nowadays, along with including prominently-positioned posters endorsing identity politics, which is also grating, given how little pride seems to be taken in actually being a hotel. We didn't eat here, there are plenty of other options within walking distance, so can't comment on the restaurant. I do feel the brand as a whole has headed fairly steeply downhill since the pandemic. You feel this more and more, the longer you stay. For instance, the failure to clean the room, despite having asked for it to be cleaned, would not be a factor, if you were only staying one night.
• TonyReeves (10/5): Consistently brilliant. - A comfortable family room, a great breakfast, and friendly, helpful staff. YOu can count on Premier Inn for a consistently great experience. What more could you ask for?
• kromeandtime (10/5): Lovely central location - Convenient inner town location with plenty of shops, bars and restaurants in walking distance, hotel staff were very friendly and room was clean, comfortable and quiet. Lovely central location, would definitely use again and highly recommend to anyone visiting Jersey
• MrsL07 (10/5): Great location and value for money - Stayed here for the second time last week, the hotel is in a great location right in the centre of St Helier and really convenient for getting around. If you take a car Sand Street car park is just around the corner or if not getting the bus to anywhere on the island is simple as it’s just a few minutes walk to Liberty Bus Station. The hotel rooms are clean and spacious, they have hanging space but only 5 hangers so depending on how long you’re staying or how many of you there are it could be wise to put a few in your case. The beds and pillows were really comfortable, the views from our rooms were at the back of the hotel to a street and small car park (belonging to a local business) The toiletries (Bayliss & Harding) provided in the bathrooms are in large pump bottles attached to the walls. We had an accessible room with a lowered bath (LB) as there weren’t any shower rooms available, personally I wouldn’t book the LB room again as I still struggled with it but for the purpose of our short stay we made it work. As we were travelling with a child and you can not have a family room with accessible bathroom we needed to also have a separate second bedroom but it had an interconnecting door so my husband was happy as he got a room to himself lol. We had breakfast and dinner at the hotel and we felt the food was great value for the price, and we had the added bonus that kids eat free so that was a definite plus! They say a manager is only as great as their team… well Carlos the manager was lovely, and he has a great team, all smiling and ready to help whenever we had questions. We had booked through PI head office accessible team as I had a couple of requirements, I was assured these would be done but on arrival we found that our request hadn’t been sent through to the hotel properly but Carlos and his team had it sorted in around 15 minutes, we couldn’t fault that for service. I would like to also mention and thank the person who agreed to move rooms so we could be in the 2 rooms we had booked. On our next visit to Jersey we’d have no hesitation in booking this hotel again.
• N280GXlukes (6/5): Needs improving - Premier plus rooms were spacious, modern and clean with good air-conditioning and good water pressure in the shower (sadly no bathtub). There were plenty of parking places available and staff was smiling and polite. Wifi - even the ultimate option was slow and kept disconnecting. The place seemed understaffed. Long wait to be served at breakfast and while it was unlimited the selection was very limited - no cold cuts, no cheese, no mayo (no omelette option), no hot chocolate. Poor communication - we asked for a late check out and were told we can leave at 12.45. We gave our room number but the house keeping were not told and bothered us depsite the do not disturb sign displayed and the keycard stopped working at 12 already which meant we had to go back to reception to get it sorted and we were in the room the furthest possible from the reception.
• N3839DIcharleneh (4/5): Poor hotel - Pretty dirty, corridors had used plates and smelled of egg. Receptionist never told me to enter my registration number so got a parking fine. Car park has small spaces. Tea and coffee is the room is horrendous and kettle was pretty dirty.
• loveacarvery (10/5): Go, stay here, the staff are wonderful and lovely. - Wow!! What a lovely team of staff!! Always willing to please and so lovely / approachable / helpful and nothing was too much effort. Thanks everyone! Breakfast and evening meals were lovely (we did thank the chef too), and apart from we should of booked an air conditioned room, the whole hotel was a smaller premier inn but the staff made the stay perfect.
• X8497QMphilr (10/5): working away. - been staying here for a few weeks now, all staff are amazing and the rooms are lovely. have enjoyed my time staying away with such a friendly team. i would definitely stay here again!
• Explore08158243230 (10/5): Excellent enjoyable stay - Excellent service, friendly and helpful staff, only issue was not realising plus rooms were further away from reception as I have walking difficulties

Photos