Premier Inn Solihull South - M42

Location: Stratford Road,Shirley,Solihull,West Midlands, Solihull, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Electric vehicle charging station
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• David (10/5): - Good experience at check-in. Room was very clean. They set up an extra bed for the family
• mattcV6109VP (10/5): Low cost, great value - Our favourite hotel to stay at whenever we need to get to the NEC, restaurant is always great service and never an issue with food! Presley is very friendly and welcoming :)
• 187jenerh (10/5): Excellent Stay - I just need to say what a fantastic manager and team at this hotel. I stayed here with my daughter for over a month and she was very unwell during our stay and the whole team couldn’t do enough for us. They checked on us every day to see if they could provide any assistance and went above and beyond with their help. The rooms are spotless and the food was great. We enjoyed every single meal. Thank you so much to Sean and his whole team for taking care of us during our stay.
• R7343LKar (2/5): Want an Stress-Free stay? Don’t book here. - The staff were friendly, but we requested to move rooms and they never followed up. The walls are very thin. I’ve experienced many rude and inconsiderate people here. Go to the Crowne Plaza instead if you want a nice, stress-free stay. Experience: The people next door were incredibly loud during quiet hours and when asked to reduce the noise she was incredibly rude and slammed the door in my face. When I informed the staff, nothing was done about it. They say something will be done, but they are empty commitments.
• danielsY1336YO (10/5): Amazing service - I stay in a lot of premier inn’s & this is by far the best one, from the food quality to the service I’ve received, nothing was to much trouble. I would like to give a special shout out to Jake who was their during my stay yesterday, even though he seemed rushed of he’s feet, he always had a smile on he’s face. I would like to say a massive thank you to the housekeeping, when I asked for extra towels & tea & milk, they gave it me straight away. You have an amazing team, but Jake definitely a shout out. He worked extremely hard under the pressure, that he seemed under, I will definitely be telling my colleagues how amazing this hotel was & the service I received.
• H1257XUjordans (10/5): A perfect stay - Stayed here this month and the rooms are grate and clean the was a young man named Jake he was very helpful and a nice young man a credit to the company I will be staying again at some point definitely also the food was well cooked and delicious my compliments to the young male chef
• jaderO19PG (10/5): Thank you - Had a lovely stay here. Jake really made us feel comfortable and welcome and helped when we needed him too. Brilliant service.
• Epicshamrock (8/5): Weekend visiting family in Solihull - This hotel is in a great location. The room was spacious, clean and comfortable. The bed was comfy. The bathroom was spotless and we had plenty of towels. It would be helpful to have a couple of drawers (rather than 1 long shelf) and a bottle of water in the room would be a nice touch! The breakfast was quite nice. Overall, we had a very good experience and I would recommend this Premier Inn.
• raistlin66 (4/5): Definitely not the best.! - First impressions were very favourable. Huge car park with loads of space, friendly receptionist. Rooms were really nicely set up & looked more modern than other premiers I have stayed in. Couple of niggles with room, shower & sink water pressure very low so it was hardly quick. Tried to open the windows into the sloping roof & was covered in dirt and dust. Electric radiators clanked on and off in the night. So, down to the bar, this is the problem, VERY under staffed. We arrived and we had pre booked a table so thought we'll grab a drink. The poor woman was run off her feet. She was serving behind the bar, taking food out, taking orders and also clearing tables. Some of the beer had run out so choice was limited. Good choice on the menu when we got sat down & food was ok and hot. From ordering our food took us about 40 minutes to start the meal. Desert was good, though a couple of the others said the Ice cream was warmer than the sticky toffee pudding. Next day down for breakfast, again only the one waitress doing replenishment, taking orders, bringing the food, clearing tables & meet and greet. The food was luke warm at best, I had scrambled eggs which due to them been so luke warm were like rubber. Beans were like they had just come from the can. Breakfast was very poor. To be honest we were tempted to put our plates on the radiator to warm the food. Also, needed some money spending as it looks tatty, dull and dated. Real shame as the rooms (Kind of)promised so much, but understaffing really let this down. The Company owning this need to put staff in. Would we return. No. Definitely not one to recommend.
• Dukwman353 (2/5): Booking in Nightmare - The hotel and the hotel staff were absolutely fine. No problem there at all. But the booking of the rooms turned into a nightmare, started by Premier Inn failing to send one of the 14 pre-stay invoices. This was then compounded by their call centre staff refusing to re-send the missing invoice, being incredibly unhelpful, obstructive, rude (supervisor hanging up after completely talking over me), hiding behind irrelevant data protection legislation (I was telling them all the details, not asking for information), no replies to emails despite reminders, being fobbed off by one section to another, only to then be told by the other section it was the first lot, the list goes on. No one would respond to my problem, no one would help and I'm sure nothing will happen after my (pointless?) feedback. I've booked the accommodation for our next event at the end of November at Days Inn.
• Q7902MUcharlesh (4/5): Such a shame , again - Such a shame , again .. Firstly the few staff were very helpful and stressed. The overall impression of the hotel and restaurant areas are very worn out and tatty. The evening meal . One person doing the food preparation and cooking . One other person doing table booking in , taking orders , waiting on tables , doing bar service and delivering food and drink . Having purchased the meal deal and ordered only to find many basic items not available .Chips, milk ,ice cream ,tomato's ,etc .a very poor show .not sure how your supply chain works but it fails as this as happened before to me at . Eastbourne. Pickering ,uckfield to name a few . Premier inn is not a low cost budget chain and as such very disappointed yet again . Time to consider other options Charles.
• LesleyMCAW (4/5): Not the best - Extremely short staffed, whilst this is no one’s fault, it doesn’t make for a good stay. room not made up after two requests, had to keep requesting supplies, even the extras on the counter on reception were empty. Staff tried to do their best, but they were struggling.
• SimonKD1966 (2/5): Not the best. - Chech in great and friendly. Room damp and smelly, with window open and fan running to try and remove the issue. You can hear every movement from the bedroom above all night long. Bedroom and fittings showing their age. Did not complain as it was very busy and only staying overnight. The position of the hotel is excellent for travel, but very outdated and in need of an upgrade. I am in the hotel trade and know this needs investment.
• 634hazele (8/5): Accessible bathroom is very good for wheelchair users - We stayed overnight and had no problems. The room was quiet and clean. I needed an accessible bathroom and this was more than adequate for my needs
• johnnypiano (10/5): Best meal ever in a Premier Inn - I have been staying in Premier Inn hotels for the last 10 years, stayed tonight in Hockley Heath, just been down for tea and I must say the staff were absolutely brilliant and the Smothered Chicken was the best I have had, well presented, hot and tasted lovely. Will certainly be staying here again. Well done.
• jellytots (10/5): peaceful and comfy - Sue and Caron are an asset, nothing was too much trouble and these 2 lovely ladies always give a warm welcome. will be back in 2 weeks x
• lesleyfH7335QF (10/5): Both thoroughly enjoyed our stay - We found the room very clean. Bed was so comfortable we slept very well. The staff were very friendly and helpful. The breakfast was cooked to perfection and very good value. Would definitely recommend this hotel. It is so well sited for the town centre
• C6120CXsheenam (4/5): Absolutely Terrible Restaurant - DO not book Meal Deal - Arrival at reception - we were not greeted and had to wait a while after pressing the service button three times. apparently the receptionist was helping out in the restaurant and had to run across the car park. Room was clean and tidy and comfortable but that is as far as the positives go. Restaurant was absolutely appalling. Booked for 7.30 sitting and by 9.30 we only just got our main meal (not starters) and they had run out of some of our choices. The restaurant did not seem that busy it was purely lack of staff. one person in bar, one chef and one waitress with the receptionist popping in and out to assist. Waitress was so apologetic but when the food arrived we were less than hungry and I asked for something to wrap 1/2 of my pizza up. Nothing available but it turns out when I turned the pizza over it was raw underneath anyway. Not happy. Asked to place order for desserts to be told sorry no ice cream. Nearly every item on the menu is served with ice cream so we were quite annoyed at this point. We asked for a refund of our meal deal. The waitress had to get the manager over who suddenly found some ice cream to serve us. (Quick trip to the supermarket I guess given the time it took to serve up the desserts.) Found it easier t go to the bar to get more drinks although the young barman didn't know how to work the till. Our drinks prices varied dependent on who served us despite having the same drinks. Breakfast - again not all choices available. No brown bread left so I asked for more to be told there was two slices in the tray. Which were solid and dry. No mushrooms either. All in all would we stay here again NO NO NO Just to cap it all someone parked so close to us in the carpark (Very small spaces) that my husband had to get in the passenger side and climb over.
• T3699IZdavet (4/5): Poor Service. Shame because usually premier inn is good. - Hotel tired. Service was poor due to very poor staff numbers. At evening meal, there was 2 waiters and the receptionist to serve the whole restaurant and bar. Receptionist running between restaurant and reception. Breakfast there was only 1 waitress to serve the complete restaurant. Not staff fault but management issue. Will not stay again. Felt sorry for the staff.
• Tigger103 (8/5): Clean and comfortable - A good one night stay, but more expensive than the usual premier inn price owing to high demand in the area. The first room I was allocated had an interconnecting door. As I’ve had bad experiences with noise from interconnecting doors in the past I asked if I could be moved, and this was done happily and quickly. Thank you 😀 I ate in the hotel restaurant in the evening, the food was ok, but I’ve had better. Breakfast was standard Premier Inn fayre, tables were cleared and cleaned quickly but a new toaster is badly needed.
• H5341WVwendyf (10/5): Pleasant stay - I arrived in good time. I booked in at the given time and the room was ready. It was cosy and comfortable. It was clean and inviting. The breakfast was very good.
• K7247FCalisonw (10/5): Highly recommended! - Very stylish comfortable room! Exceptional customer service, I've never experienced such friendly, helpful, accommodating staff, nothing was too much trouble. The food was very good too, evening meal and breakfast. Would strongly recommend this hotel 100%
• princesstwink52 (10/5): Would definitely stay here again - We stay at a Premier Inn regularly This was our first alt this one Everyone was friendly and helpful We arrived earlier than check in time , so we parked up and went into Solihull ( by taxi the staff sorted for us) On arriving back , again staff were helpful , telling us the meal deal on offer at the pub opposite, it was really nice and the staff there were lovely
• Cruiser30535683366 (10/5): Friendly, clean, great location and cold beer 🍻 - Always a very welcome sight. 5 minutes walk from the train station. Was met by Ricky on this trip and nothing was to much trouble, even after a long day. Arranged to change my room closer to the lift and then relaxed in the bar for a well deserved drink. Always a pleasure to stay here.
• 351shanc (10/5): Lovely stay. Staff amazing - 15+ of us traveled for a family funeral. The staff, especially Jenny and Ricky they were amazing!!! So friendly, approachable, helpful and funny!! On arriving late at night, Ricky got us all booked in quickly and with ease. Jenny also helped us all to our rooms with our luggage. Food was lovely, lovely clean rooms. Would 100% book again.
• 982Will82 (10/5): Peaceful and comfortable - Excellent location. Soundproof so no external noise. Friendly staff. A nice,clean and peaceful place to get away and have some time to yourself.
• 390maxinec (8/5): Great customer service! - I had a great stay here at the Premier Inn in Solihull town centre. Parking was easy (Lode lane NCP) and the room had all the amenities I needed but most of all, the customer service was fantastic! I was so well looked after by Mia and Debbie both at check in and also in the restaurant that evening! Would definitely stay again! :)
• V8257WQmartinr (8/5): Great visit as usual. - Stay in this hotel every year to visit family. Staff always friendly and helpfull. My son's room had a strong cleaning smell so they moved him straight away. No problems other than free WiFi which was useless. Urgent need to improve this.
• roseannc131 (10/5): Above and beyond - Our stay at this hotel was very good, the staff were very polite and helpful. The manager Ricky was such a lovely man , nothing was too much trouble for him , Jenny I think is her name helped us so much from carrying our luggage to our room and in the restaurant every morning, she was so helpful. They were both lovely people.
• 279frankiel (10/5): Great stay - Booked in for one night, didn’t arrive until after 10 but Ricky on reception was great. Breakfast in the morning was really easy and delicious and again Ricky was great, really friendly and helpful
• GCT1970 (10/5): Great hotel with scrumptious food. - We had a very warm welcome. Lovely spacious bedroom and exceptionally clean and included a bath. The meal deal was excellent value, The steak was cooked to perfection, and the breakfast was prepared to order . Which is unusual for a Premier Inn. So definitely recommend this hotel and the food in the Plough Inn
• U1038IRcarolinab (10/5): Definitely stay again - Value for money, great staff, comfortable bed and slightly larger rooms, nice food but found beer slightly expensive. Nothing was too much trouble for the staff and managers in making your staff memorable.
• W8358KLmarkj (6/5): . - Not really a warm welcome when we checked in.Rooms need a good clean. Had to go downstairs to get milk sugar and tea bags spoons and toilet roll
• Lewis6980 (4/5): Lovely rooms but terrible service at breakfast - Clean, comfortable rooms and friendly staff in the hotel. That’s where the positives end unfortunately. Breakfast service is extremely poor. Continental items kept running out, fresh fruit was awful and the machine for coffee was on a clean cycle so was provided with instant sachets. We had to order the hot part (not buffet style) and it took over an hour to be served. Could have any more of the unlimited as breakfast had ended by the time we got served. Restaurant had about a dozen in when we arrived. One waitress and one cook on too. Lovely rooms but definitely would not choose to eat here again. Shocking for Premier Inn never stayed anywhere like this with them.
• Eye1919 (10/5): Ricky is a top man - What an amazing experience we had at this hotel, lovely clean rooms and the staff went above and beyond. A very special mention to Ricky who was amazing during our stay what a lovely man ! Also a mention for Debbie who helped us with our luggage as we were struggling with bags and a wheelchair at check in also so lovely and helpful at breakfast Thanks again to all the staff .
• amyelisemillar (10/5): Great business stay - This is a really modern Premier Inn, I was pleasantly surprised! At check in, the woman was very informative and friendly, asking if I’d stayed before and went into detail about the hotel layout, breakfast etc! I was in room 311, the room was incredibly clean and surprisingly modern. I was really shocked by how well the room was organised. There was a vanity mirror with a plug in hairdryer, a very comfortable bed and spare pillows, the bathroom was modern and the room had working air conditioning. The bar area is big enough and it is where they serve meals and breakfast. The two women serving the night of our stay were again, friendly and helpful! Breakfast is only a small offering but it’s enough of what you’d want. A cooked option offering full English type food and then a continental.
• pwild21 (6/5): Food ok but very disappointing food service. - Room ok. A bit tired but clean. Card didn’t work for the lights in the room so had to return to reception for help and it was quickly dealt with. Breakfast across in the old pub was disappointing. We chose to have the full English. Not a buffet for the hot service. Continental breakfast was ok. However, service was poor and it wasn’t busy. Waited 20 minutes to place an order for the hot food. No cutlery or mugs. Had to ask and ended up getting up and going to get some from a different table! Only saw 3 staff. One serving, one replenishing the breads etc and one cooking. Disappointing after our visit to a different premier inn only 3 weeks earlier. That one was fab!
• janeelizabethadams (10/5): Brilliant Accommodation - Outstanding accommodation in one of the newly refurbished rooms. Contemporary style but with thoughtful touches, much better lighting overall and beautiful mood lighting in the bathroom! Excellent staff and in particular Louise!! ** please hand onto Louise! she’s definitely ‘a keeper’ she is fabulous! I’m not posting photos… go and check it out for yourselves but ask for one of the new rooms!!!
• Spitfire565 (10/5): Re-vamped very nicely throughout, the rooms are now very plush. The staff are lovely and overall this was a great find, - The hotel has been refurbed to a good standard, the rooms are now very plush. The staff are lively and overall this was a good find, will definitely return.
• debbienL5580WO (8/5): Lovely but hotter than Lucifers bedroom - Stayed 2 nights as came up to the area for a family funeral. The staff were absolutely wonderful and the room clean other than quite a lot of cobwebs behind the TV, which I discovered trying to turn the switch on as it had been switched off at the socket behind the tv. When we arrived it was about 29 degrees out and the lovely lady on reception offered us a double sheet in case the duvet was too warm for us. Warm was an understatement! Although they'd left the curtains closed and a fan going full blast, even Lucifer would have found the room too hot. Needless to say neither of us slept much during the 2 nights. We actually didn't feel too well after spending a night in that heat. We ate at the restaurant on the first night. Food was good and staff were wonderful with the added bonus of air con. Was a shame to see the restaurant so run down. I grew up around there so remember the pub/restaurant when it was thriving. All in all it's a good premier inn and handy to visit family but if I stay again I'll bring my own tower fan. Just want to add the whole staff team we came across were great. Friendly and helpful Other than the extreme heat in rooms
• I7812MYsusanm (10/5): A get together with my sister. Perfect option for us. - We’re regular visitors to Premier Inn. This stay was no different. Very friendly helpful staff. No drama check in. Rooms up to usual high standard. Clean, comfortable and well fitted out. Appreciated that fans were already in rooms as it was hot. Love that you can open windows enough for fresh air. We chose continental breakfast option which is really good. Plenty of choice.

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