Premier Inn Christchurch - East

Location: Somerford Road,Christchurch,Dorset, Christchurch, GB

Star Rating: 7.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• jubobz (10/5): Best ever stay in a Premier Inn! - My room was beautifully clean and welcoming. The staff were so friendly. Charlotte on Reception was delightful and Mel was helpful and so friendly. Would definitely recommend and I plan to stay again in January.
• Horrorpilch (10/5): Excellent. - Thank you to all the staff at premier inn clacton during our four night stay. A special thank you to Alison and Ashley for reserving our rooms,attending to all our needs and making sure we were well looked after.A special thank you to Daniel too for all his help,advice and outstanding breakfast with the best poached eggs I have ever had.thanks to this high level of customer service this is our favourite premier inn and we are regular customers now. My partner Hayley and I would like to wish you all a happy Christmas and new year and we look forward to seeing you upon our return in January.
• cuneytc2019 (10/5): What a great hotel - Ive stayed at luxurious hotels in chichester (currently at harbour hotel as im writing this review) and I can say that premier inn is by far the best for a good nights sleep.
• ONELSO (10/5): Great place for a few nights - Great visit, always stay here when visiting the new forest fantastic location and near everything you need. Welcomed by the lovely Charlotte, will be back for more I’m sure! Thanks again!
• lauralH1210DV (10/5): Family trip - Family trip to the seaside we came over fireworks weekend & the staff were amazing Check in was easy we had a lovely family room looking at the pier! Breakfast was great with lots to choose from! We loved our stay
• najettem2024 (10/5): Wonderful stay time after time - An incredible stay - have been here a number of times and never disappoints. Clean spacious rooms, welcoming and friendly staff it’s all good!
• F2181XUdavidp (2/5): Needs upgrading in lots of area's to many to mention, Self Service is total rubbish, lost it's appeal totally !!!!!!! - Needs upgrading in lots of area's to many to mention, Self Service is total rubbish, lost its appeal totally !!!!!!! After many years using Premier Inn this is the last straw, the last three inns we have used have been very poor, & in the past i have recommended this chain of Premier Inns to Golfer friends & family that's all changed now, what a big disappointment !!!! Also after a long journey it's nice to be welcomed with real smiling humans face, not a depressing tablet that most people want to get away from !!!!!! It's a joke no real value for customer care anymore just a number in a box with a bed when my wife who never normally leaves reviews wrote out her completed review and it wouldn't let her submit it, so i'm am now trying to up load direct with Tripadvisor. Our room was smelly and damp no human around to help, even had to ask a stranger how to check in and programme the chip door entry key. desk had a leg hanging off, bathroom disgusting, to the point we did not shower there, and kept our clothes on to sleep on the bed as it was damp and smelt, no human to complain to!!!!!!!! and even the hallway carpet had a trip hazard yellow and black tape around a cover or something else, and again smelt damp. carpets dirty, MR & Mrs Pears November 2025
• N4524VIhayleyw (2/5): Wouldn’t stay again - Thick dust in the bedroom on the lamps, table and on the headboard. Mold in the bathroom. Didn’t see staff. Mold in the hallway ceiling.
• lynnsK8539IW (4/5): Refurbishment desperately needed! - Location was useful for an event in New Milton. However the hotel has definitely seen better days and is in total decline. The carpets in the corridors and the rooms smell. They are dusty and dirty. The bathroom floor was dirty and sticky. The soft furnishings smelled musty and the chair was badly stained. I woke early and couldn’t wait to leave . There was no one around with whom we could discuss our issues. The restaurant also smelled vile and the food was outrageously expensive for what was on offer. The only thing that was good was the bed!
• TrueReviews1966 (4/5): A review of 2 extremes - Recently I stayed with my husband… I booked the Premier Inn because we had stayed at Chichester Gate earlier in the year. We thought our experience would be the same as then, it wasn’t!! Our first booking was in a Premier plus room, the most recent booking was in a regular room. What a difference! Premier plus… Large, top floor, quiet, comfortable & clean. Regular room… Ground floor (The hotel doesn’t seem to have sound proofing, so every single movement from above was heard) Unfortunately for us the room above us were extremely loud. It was quite late at night and so we asked reception if we could be moved. Reception said they would instead ask them to be quiet. Half an hour later the room was just as noisy as before. My husband went back to reception and asked again about the noises, the receptionist was quite reluctant but eventually said she’d go.. (she hadn’t gone the first time we’d asked btw).The noises stopped 15 mins later. The regular rooms are also much smaller than the Premier Plus rooms, (much smaller than other Regular rooms in Premier Inn’s around the country also) Though this could just be the room we were in. The cleanliness of the room wasn’t great, there was white fluff on the carpet on one side. My husband cut his foot on the door stop that had lost rubber stopper and had very sharp metal edges. The heater didn’t work properly… The room was quite cold when we entered, so we turned the heater on and set the temp to 23°… the unit made a puffing noise intermittently but didn’t actually heat the room. During the night it would splutter into life occasionally, but ultimately we just had to stay cold. We enjoyed our visit back in May, we didn’t enjoy this visit! On our earlier visit to Chichester Gate Premier Inn we didn’t eat breakfast so I don’t have a comparison. All I can do is talk about the experience we had at our recent visit… Thank goodness for Ethan… The breakfast server. What an asset to the company. If it wasn’t for him, our booking would have been a completely failure. Ethan was bright, cheerful, professional, helpful and extremely hard working. The breakfast was ok.. There was plenty of ‘continental’ offerings ( we were first to the restaurant so that was expected) but the cooked full English, though a great choice of ingredients, was left lacking. Mine was really pleasant, a little cold though, but my husband’s wasn’t, he’d ordered scrambled eggs and mushrooms with his full English, he had to drain the water from his plate into a bowl from the eggs and ‘boiled’ mushrooms, shame because the other ingredients were quite nice but again, cold. So, apart from Ethan, this most recent stay wasn’t good. If you need to book a room here, make sure you are in a top floor room, check everything works and don’t expect a friendly receptionist.
• 533alecd (10/5): Comfortable with good service - Quiet comfortable room, good breakfast and great service, particularly Chloe, who went that extra mile. Handy for city centre and shops. Always nice to visit
• peterj2000 (4/5): Give it a BIG miss! - We booked for two nights and paid the extra for an early arrival, which for Premier Iinn is 11:00am. When we arrived there was no one in reception but there were two check in machines, one of which was not working. We tried scanning our booking bar code but this didn't work. We rang the bell for assistance but no one came. We had no idea of course if anyone had heard the bell or not. Still one turned up so we tried again. After some time a member if staff arrived dressed in Halloween costume who was clearly irritated at being disturbed. I asked why we were unable to use the machine and we were told she's tuned of the check in function because it was before the check-in time of 3:00pm! (Really) I asked about our, booked, early check-in but this made no difference. She had more Halloween things to do! When we got to the room it was below even the low standard of the usual Premier inn. The room was cold and and the heating control was dead with nothing showing on the LCD screen. I went down to speak to the member of staff and later she arrived with some batteries which she pit in the control panel. The panel worked but the single radiator in the room didn't come on ( it had a light indicating when it was working) The staff member said it will come on eventually, but it didn't. I also asked for the dead bulb for the main light in the room to be replaced but it wasn't during our two day stay. The room was drab, the location is on an industrial estate and the breakfast was really ghastly. The two nights cost circa £240. We would have been warmer and more comfortable if we'd have slept in the car! You REALLY should avoid this place
• jilliano672 (8/5): Clean & comfortable but could do with updating - Stayed overnight prior to Graduation Ceremony at the BIC. I had a room on the ground floor & my daughter a premier room on the first floor although we had not booked a premier one. My room was clean + comfortable & overlooked the carpark, but could do with updating. My daughter's room was the same but had a mini fridge, coffee maker & armchair, the glasses on her tray were not clean. We really wanted breakfast at 06.45am but were told by Receptionist we had to book on the hour or half hour only, so booked for 06.30am. When we went to the Restaurant, we were told by staff we could have had breakfast at 06.45am & had been given incorrect information by Receptionist! At the time of booking accommodation, there was a choice of having a continental breakfast or paying more for a cooked & continental breakfast - eat as much as you wanted. We both had a cooked breakfast which was very nice & filling. This Premier Inn was conveniently situated for us to get to Bournemouth for the Graduation Ceremony & we went to The Boathouse in Christchurch just a short drive away for a delicious evening meal.
• Robert2208 (10/5): Wonderful stay with very welcoming staff. - Darren the manager was very helpful when our television did not work on all channels. He came to try and rectify the issue but had no luck. He offered to search for another vacant room as we were staying three nights. We returned to him a while later and he had found us another room which did the trick. Daniel from the kitchen, also welcomed us as we have spoke with him on several previous stays and ha has always been a integral part of their very professional team.
• stevekF1269ZV (10/5): Had issues - Me and my son arrived Friday afternoon, check in was swift and spot on, my wife arrived around 9pm, then we found an issue with the TV in our room. The problem we had was the TV remote didn't work with our TV, I appreciate we didn't book a weekend away to watch the TV, but with a 7 year old it's handy in the morning and evening when you get back to bath/shower and relax before bedtime. This issue was reported 4 times throughout the weekend, yet nothing was done, the only thing the staff could do was give us multiple remote controls (think we tried 12 remotes) and none of them worked. Staff were apologetic and very nice, but seemed clueless as to how to sort this issue out, no fix nor compensation was offered or done. We use Premier Inn all over the country, as they are normally a dependable and reliable brand, but this left us some what feeling at a loss and questioning the Premier Inn ethos. I also question, why you feel the need to charge £8 for 24 hours parking, it's a hotel car park!, as we had to take 2 cars the parking was for 3 nights, which cost us an extra £48, again found this charge rather offensive and unnecessary, may be put a barrier on the car park entrance so only guests can use it, just a thought.
• KatieR2009 (8/5): Quiet, clean and comfortable With good location. - Room was clean and beds comfortable. Our room had a window with opening restricted to a small gap. However it does mean you can get fresh air in your room as I cannot stand the ones where the window is sealed completely shut. Decor in main bedroom good. Bathroom looking a little tired. There is a large Carpark and it is opposite a retail park. Staff were helpful and friendly.
• J4042BMianb (2/5): BE Aware, Very aware !! - First impressions are a fairly new Hotel, booking big issue as rooms (not just mine) was not ready, food major issue as the restaurant had major issues again and could only serve Chick Goujons or burgers !! with no notice until you actually sat down, totally useless and will not use again this Prem INN
• DavlynSurrey (10/5): Lovely weekend in Clacton on Sea! - My family, ages ranging from 9 years to 83 years, have just returned from a long weekend in Clacton on Sea staying in the seafront Premier Inn. The hotel is in an excellent situation overlooking the sea, just walk across the road and you are on the beach or pier. Our rooms overlooked the sea with amazing views! Rooms were just a little tired but were spotlessly clean with good amenities. Curtains were good black out material. Hardly any noise from the road. My only personal complaint would be that the windows do not open but air conditioning was good. Staff were excellent and went over and beyond. Very caring, polite, and nothing too much trouble. I would like to mention Darren, Alyson and Emma especially! Breakfast was delicious with the usual large choice Premier Inn offer, the dining room was spotlessly clean. This hotel is so ideal for all ages, so much to do on the pier, beautiful sands and lots of restaurants. The Lounge, a pub with food, overlooking looking the sea was also lovely, just a short walk over the road. Car parking was very easy and we never had to use the cars for the three days we stayed.. This Premier Inn is ideal for a lovely family break! Would highly recommend.
• debbiedS5811TH (2/5): Very poor PremInn experience - We had a 2 night stay booked. Didn't sleep at all. The room was so hot it was impossible to sleep. Air conditioning unit not working. Window facing main road so had constant traffic noise. The room was dark and grubby. No one on the desk when checking out so couldn't complain or highlight the faulty air con unit. Waiting 20 mins just to be seated for breakfast. Was ignored by receptionist who could not seat us. No juice left, no pastries left, coffee machine not working. The staff when they did appear were clesrly over worked. Not the standard I expected from PremInn.
• StuartK80 (2/5): Drugs residue in bedroom - Horrendous stay due to my 9 Yr old daughter finding this tray of cocaine, empty bag and rolled up note on her bed upon check in. As fully booked we had to go out while they checked and cleaned the room (again) to which my kids were scared to stay in. 2 weeks and 2 chase up calls reporting this to guest relations and asking for this to be escalated, finally gor a response stating i would get a refund, we will not be using premier inn again and advise any 1 with children to think twice about staying here.
• jfmorley (8/5): Lost property - I unfortunately left my Kindle and pocket diary when I , my wife and four friends stayed with you on the 1st October. On the telephone you confirmed that they were held in your safe and asked for a stamped and addressed envelope to enable you to return them. This I duly sent but have still not received them. You have told me on the phone that they have been posted. Please check with the person concerned as to when they were posted back to me. John Morley
• westfieldam (8/5): Premier Inn Quality as to be expected - A premier inn on a retail/leisure park near the train station. I booked a Premier Inn plus room (accidently) so room may have been a little nicer than standard. However I don't think the extra expense was worth it for us. Breakfast was good, I liked the available tea pots and milk jugs which I've only seen in a couple of Premier inns before. The air conditioning in our room was a little 'gurgley' and noisy, however the windows can be opened but be aware the leisure park does attract some noise like cars/motor bikes revving at night. Staff were all lovely and overall the hotel was clean.
• TominBklyn (10/5): Good choice in Chichester - While it doesn't look like much from the outside, the Premier Inn Chichester South is a quite comfortable accommodation and a very good value for the money. I had no complaints. Good breakfast (prepared to order). The hotel is walking distance to the train station.
• B9730YJpaulf (8/5): Standard Premier Inn - A standard hotel, with everything you need in it. Easy due to consistency and all clean and tidy. Plenty of parking, easy to log car details zndvuts free. Maybe at worst 8 minutes walk gets you right into the centre so very handy. Staff great, very helpful busy breakfast service but they coped really well....whilst keeping a smile.
• chrisnsal1 (2/5): Premier Inn East, Christchurch. ( DISGUSTING TO SAY THE LEAST ) - Absolutely filthy with loads of black mould in the bathroom, walls were filthy and bathroom door plate was held down with duct tape. , The whole suite looked like it had not been cleaned for months, i will never use premier inn again as i have stayed at the nearby travelodge and its so much better. Even the resteraunt attached to this hotel was filthy and tired inside also the bed matress was warped in the middle and the matress was nothing better than a bowed barn door. Filthy place and a health hazard with plenty of black mould . ABSOLUTELY DISGUSTING !!!!
• Basilnights (10/5): Great Customer services at Premier Inn Clacton Sea . - We didn’t stay there but had breakfast there when we entered we were met by Daren who asked if we had been before we said yes he went through what they offered gave us the area where the bar stalls are.which was no problem we were able to eat all we wanted when the coffee machine went wrong I spoke to Daren he was straight over to sort it out.He was well organised clearing the tables as people left. It seems like everywhere else numbers of staff have been reduced as when we have been before there were three people doing the same job as Daren who was very efficient on his own.We will certainly be back.Clive
• L1306HAerinf (4/5): Breakfast disaster - Room was fine, location fine but customer service was terrible and breakfast service was an absolute shambles. On the day we were promised a refund on breakfast and have attempted contact several times to arrange but are just being ignored. I've stayed in plenty of premier Inns over the years, with no issues but the customer service attached to this one is absolutely horrendous
• S7424YBchloet (10/5): Have no complaints, one of the best hotel experiences I’ve had - Great night sleep, it was very quiet, very comfy beds and good location, really clean rooms and really friendly staff. Would happily stay again:)
• 58capriceb (10/5): Amazing stay at the premier inn! - Amazing atmosphere, service and staff. Would definitely recommend this hotel for any family’s travelling throughout this area. As well as the friendly staff our room was immaculate and comfortable for the entire family.
• 300mwf (10/5): Amazing - Had to be one of the best hotels in the area . So affordable and the room was amazing . The staff were lovely and attentive with any issues . The room was spotless not even a spec of dust on the side . Although there was a family a couple doors down the noise was at a minimum only really hearing it when the door was open for whatever reason . Will be recommending to friends and family.
• 486elsieo (10/5): Pleasant and convinient - Everything I needed from a night at Premier Inn. Comfy bed, slept well, close to a nice walk to a beautiful beach. Everyone I spoke to was friendly and helpful. Happy to stay again, thank you.
• kennethjohnlesliec (4/5): A disappointment - Well located, but the hotel has a run down air about it. Our stay was particularly impacted by the airconditioning being inoperable much of the time. We cannot fault the staff who tried to help, providing us with a fan, but that was noisy and could not cope with the situation. Overall, we found the stay overpriced for the facilities offered, when we have found other Premier Inns reasonable value. Even the name light on front of the hotel only had the last two letters of "Premier Inn" alight, a reasonable summary of the state of the hotel.
• JasonR501 (10/5): Fab stay - All in all a very pleasant two nights here. I was a little apprehensive when reading some reviews about the Devore and dirty areas. From the moment we arrived the two lady’s on reception were just amazing! Extremely friendly and we even had a bit of banter back and forth. We had friends coming to see us from nearby and there was no problem with booking a table (My daughter and her friend had pepperoni pizza and they were huge and very good) Breakfast wasn’t the usual buffet arrangement but you could order as much as you want and to be honest as it was all cooked fresh it was better quality than a buffet. Yes some areas could do with a touch up but it was certainly not dirty. We would stay here again without any hesitation.
• HelenLS1 (10/5): Clacton gotta love it - Had a great few days in Clacton-on-sea. Staff were very welcoming, happy and helpful. couldn't ask for better. Room was clean and tidy, bed was comfy. The Premier inn was right on the sae front, opposite the pier, not far from the shops either.
• davidrI107UV (6/5): Disappointing - A slightly tatty room. Not as clean as usual Premier Inns . Breakfast was disappointing , as not a self serve hot buffet . Shame.
• jenniferpJ7792VM (10/5): Perfect - This premier inn is excellant there was not a fault to be found it was so relaxing we wished we had stayed there 3 days before instead of a static caravan
• angiesA6050BE (6/5): Robotic Reception. - The staff member at reception was very non complyant and didn't really want to help you. She didn't give you eye contact and made us feel that when we asked her questions they were short, sharp and we were putting her out from her tapping on her computer. The staff in the restaurant were nice, and so were the cleaners. I've stayed in lots of premier inns and this is the first time we have experienced such hostile welcoming.
• laurasB2598BJ (10/5): Staying at the hotel - Everything was so clean and the staff were so kind including housekeeping, definitely felt welcomed by the staff everything was absolutely amazing
• janaja45 (6/5): Nice stay but hotel needs a refurb. - We stayed at the Christchurch East Premier Inn Somerford on Saturday and Sunday night to visit relatives. The Premier inn was your normal Premier inn, you know what you are getting. Our room (36) was at the very end of a maze of corridors on the ground floor. Lovely comfy bed so a great nights sleep, but we felt that the hotel needs a refurb. Our room smelt a bit musty at times, there were cobwebs on the window and the net and curtains at the window looked like they had seen better days. Everything else was fine, very clean, but definitely needs a new lease of life. We had breakfast in the restaurant (08/09) and the staff in there were lovely. Young girl checking you in and showing you to your tables is an asset to the company. (Blonde hair had a pink and white striped top on) didn’t get her name. The food was lovely and all the staff very helpful but the whole food area and bar area looks very tired. Paint missing off walls and on the wooden columns. The carpet looked very well used. Overall lovely staff, comfy beds, but the hotel itself lets the staff down. Please do a refurb. One other comment, the car park needs a definite change. If you have a car any bigger than a mini (old style) then the length of the car parking space is not big enough. Your car hangs over the end about two feet. The spaces must of been done before all the new suv type vehicles came along. Would use the hotel again because of location, but only if it had a refurb.
• mariebN4526DC (2/5): Rude staff and filthy restaurant! - Stayed in many Premier Inns and never have I come across such an unpleasant, unfriendly, rude person on reception and made to feel so unwelcome! The member of staff on reception did help us with the self check in but it was as if it was a chore to do so. Went back down to reception to request an ironing board and because she was too preoccupied with her mobile phone , just pointed a finger in the direction of where I could find one. She didn’t even have the courtesy to look up! The room curtains were ragged with holes in them and the whole thing was tired looking. The ironing board cover was way too small for the ironing board so couldn’t use it anyway. The Beefeater restaurant was disgustingly dirty. Floor, walls,blinds all covered in dirt and tables and chairs in an appalling state. The staff were so lovely so it is such a shame they have to serve food to their customers in such a filthy environment. If this is what the restaurant is like, I dread to think what state the kitchen is in! I will be boycotting this hotel in future. Whitbread should be ashamed of themselves!!!
• chriscR6597SX (6/5): Little attention to cleanliness - Very average stay & little attention to cleanliness. Hotel needs better cleaning in the room. There were also spiders in the room Big cobwebs at the window ( outside) that look like they have been there a year. Hair left on the bath. Bathroom looking tired. Very stained toilet seat underneath. Should have been replaced a long time ago. Sink tap sprays water on you and your clothes.
• GeraldD863 (8/5): Good location but away from the A27! - Other than a long wait at reception whilst the receptionist and senior member of staff discussed the ins and outs of a customers's booking. It only needed on person to do this and we had to wait! Our room over looked the exceedingly noisy A27. With everything closed we could still hear and sometimes feel the rumble from the traffic. We were advised by the manager to check the room with reception next time. We use this hotel 2/3 times a year. It's always a good place to stay.
• L3002XMvictoriam (6/5): Good & Bad points but overall a safe bet - I have been coming to this hotel for many years with my family, well aware that you can't get any mobile phone signal and if you leave the hotel you have to keep signing up to the wifi when you return for some reason it doesn't automatically reconnect. The bathroom was looking a little old and worn with chipped paint on the skirting boards, we had to chase some more toilet paper a few times. You no longer get mugs and glasses in the room instead you get just 2 glass mugs, we asked for extra as there were 4 of us in the room but we never got them. the shower no matter what temperature it was set to kept going to very cold while you were using it. We were meant to get a discount price for the parking as we booked our rooms before the parking fees increased but we were still charged the new higher price. Staff are always polite and friendly. The breakfast is always a big hit with all the family but we don't have the evening meals here as the menu is rather limited. The location is fantastic walking distance to the pier and all amusements and shops.
• H7324BCanthonyc (4/5): Poor - Dirty room cob webs and dust on the walls obviously hasn’t been properly cleaned for a while just the basics Very noisy fan in bathroom that didn’t actually remove steam even after been for breakfast
• susanbZ569JP (2/5): Unhappy staff and poor hygiene - Went to our room, found it very dark, hardly no lighting, room was very hot, & a fan supplied, not much good as window didn't open much so hot air was blowing around, bath still had last guest scum rings around it, floor hadn't been hoovered, went and told receptionist, she said she will get it sorted, my husband and I made our self scarce for a couple of hours, found out the receptionist tried to clean it, it was better than it was, then as I walked around the bed I found a dirty pair of slippers, went back to complain, she gave us another room, wasn't much better, I ended up cleaning the bath, toilet, and all other units as were very grubby,also a quilt under the bed in a bin bag. Iwas kept up all night by doors banging, lady who saw us to our table at breakfast was very grumpy, she stuck us near a AC unit, so we had a cold breakfast, when I mentioned it to her the next morning, no apology, she just said it comes on automatically, and just walked away, The tables in the restaurant were very sticky and the food was very dry It's a shame because I have been to this hotel alot, and it's a shame it's gone downhill so quick. It needs a good lick of paint and a nice welcome.
• petergB1278II (10/5): Excellent hotel. - A very enjoyable stay, breakfast and evening meals were excellent, the hotel is also extremely clean and comfortable. I cannot speak highly enough of all the staff at the hotel, nothing is too much trouble with all willing to have a chat regardless of how busy they are.
• Baileyboo999 (10/5): GIRLS WEEKEND BREAK - AMAZING!!! Stayed her beginning of August for weekend trip with the girls. Staff was amazing! Very helpful when needed anything doing. Breakfast service was lovely food was quick and easy with buffet option. We also had dinner meal one night which was also great (friendly service staff then as well) Overall the rooms was lovely, rooms was good decent size with everything equipped that u would need (hairdryer,towels,teas,coffee,mugs and shower gel etc) Housekeeping was all friendly if needed anything extra was easy to be solved no problem. We definitely will be returning next year for sure!
• sarahluikaj (10/5): Perfect British break - The perfect location for a little break right on the seafront. A very warm welcome as always and a special little shout out to the lovely lady who had superb customer service skills. Unfortunately the lady was not working when we left to catch her name. She had very short hair and worked till late evenings. She was fantastic with my teenage son and always accommodating. Saying that, so too were all the staff. The room view was too just perfect. We shall see you all again next year.
• susanmunro47 (4/5): Unsatisfactory - The whole Premier Inn was shabby and for the price charged, I would have expected more. The whole place was tired and in some areas, dirty. Breakfast was almost inedible, even rings round a mug I picked up. I am pleased I booked in for just one night.
• Gemstone8312 (8/5): Another great visit to Chichester PI - Stayed here many times in the past, as the location is excellent for us. We visit friends every year in Chichester, and for that purpose it’s perfect. Staff are always friendly and helpful, breakfast is ‘cooked to order’ and always highly acceptable as well. We stayed in a Premier Plus room, which costs slightly more. Bed very comfortable and the air con was needed as we visited during the heatwave. My only criticism is that maybe the bathrooms could do with a refurbishment, as the bath, sink and toilet in our room looked ‘past their sell by date’. But no real complaints and when we visit our friends again next summer, we will be back!! P.S. wish PI would do a ‘loyalty’ programme!! We visit PI’s all around the country, and so often, we’d be due a free visit by now!!
• 64andrews (8/5): Good mid-range hotel - Very close to the station, under 10mins and about 15 - 20 min walk to the centre. The room was very clean and spacious. We paid more for a better room so we could have air-conditioning. The staff were all nice and welcoming. The breakfast was standard premier inn quality which was good. I had not been to a premier inn for ages and would of liked more explanation of where the breakfast was laid out and how the cooked breakfast ordering worked. A minor comment though, would definitely stay there again.
• Dorothy1945 (6/5): Tired and Run Down Rooms - I give the friendly hard working staff 5 stars without a doubt, very helpful and chatty, great breakfast chef who was very friendly and helpful too. I noticed staff had more than one role, this has always been a busy hotel and i have been coming here for about 6 years, it runs on a skeleton staff and they are running around doing more than one task, this is not fair and more staff are needed there. The rooms are very tired and damaged (I saw a couple), my room ( 121) had marked walls, a damaged desk, dirty stained chair, marks on bathroom wall, tatty silicone in bathroom, paint missing and marks on wall from the tension rod where the net curtain used to hang, it was like walking into a room from the 1970's, drab and old fashioned. TV signal was shocking, every night we gave up watching tv as it glitched all the time. I used the hairdryer once, which cut out so much i gave up with it as that is dangerous (i meant to report this, but forgot apologies) Corridor smelt stale/mouldy. I was last here 2 years ago and was shocked at how much it has gone down hill. Premier charge enough for their rooms, so they could at least revamp this particular hotel, it's always busy, it was fully booked when i was there last week, so they definitely have the money. The car park used to be £2 to park in if you were staying in the hotel, i was shocked when paying to see it has jumped up to £8 for hotel guests to park in there, it should be free to paying guests of the hotel! I stay here as my son loves it and he wants to return for his birthday, i just hope next time the room we get is alot nicer, there must be some rooms that are better than others, but all need revamping.
• 981raymondr (2/5): Ray do not stop hearing carpets very dirty premier pluses rooms belong in the 70s no walk in shower acsesable room beds are 1 f - Very dirty carpets no walk in shower would not recommend the worst hotel I have stayed in disabled rooms the bed is no Moor than a mattress on the floor do not book
• Simmo42 (6/5): It’s a Premier Inn, what do you expect? - A pretty standard Premier Inn experience. The best thing about the hotel is its location- almost opposite the pier on the sea front. The corridors between the rooms could do with a hoover but the rooms themselves were fine. The restaurant- this one has a Thyme, Premier Inn’s own restaurant, rather than an attached chain place - isn’t really big enough for the hotel. Book a slot for breakfast or you might be turned away. There also seemed to be an issue with the room keys - we kept getting ones that didn’t work. But the staff were friendly and helpful and there seemed to be enough of them, which sometimes isn’t the case in Premier Inns. It may be the best hotel in Clacton, though this says more about Clacton than the Premier Inn.
• hellokittysleeps (8/5): Pretty standard premier inn, but with great sea views. - It’s a premier inn, they are pretty standard and you know what you’re going to get. The room was perfectly clean and a good size for a family. I generally find the rooms are always a little worn looking, due to high volume of use and for the price, I don’t expect the ritz. This was no different but as mentioned, perfectly clean and ok for a couple of nights. We did have an issue with a leak coming through the ceiling which was resolved with a room move and handled well by the manager. Overall the staff we spoke to were all very friendly and even the breakfast chef kept saying hello. The breakfast I find great value, it was all hot and tasty. Particularly liked the mushrooms. The toaster is slower than a snail, but it was my only complaint. Parking was convenient and reasonably priced to me as I’ve paid more for other premier in car parks. We hope to back again next year. I thoroughly recommend a sea view room.
• Kathleen984 (10/5): Good place to stay - Clean room and bedding tea coffee making facilities in room. Nice evening meal and breakfast. Good position of hotel near all the town and amenities grandchildren love the nearby amenities especially the ten pin bowling and leisure complex. Have stayed there before.
• Z7669YGvictoro (4/5): - In our opinion, the website is a deliberate con. We tried to booked a twin room which was ticked as done but you do not get a proper confirmation. Subsequently,when we arrived we were given a family room with one double, one single ‘child bed’. When we complained we were told that was what we requested and they had no other rooms available.So we had to reluctantly accept it. Coming down to reception later we heard another couple with exactly the same problem. I believe this is deliberate because the hotel was subsequently full with working men so l think they were given our twin rooms with 2 single beds. Breakfast is not brilliant the bacon l had both days must have been on the hot plate for a long time and gone thin and dry. I never normally write reviews but as l said earlier , l am convinced the lack of proper acknowledgement of the booking is deliberate. We won’t be booking with Premier Inn again
• owen222 (10/5): The usual Premier Inn experience - good. - The usual good Premier Inn experience. Pretty good location for going around Chichester and the surrounding area. A short walk into the centre and an even shorter walk to the railway station. A massive car park as it's on a trading estate and it's just off the main road. Couldn't be easier to find. Your usual good Premier Inn Plus room and one of the better Premier Inn breakfasts I've had of late. I'd stay there again.
• T9195CAdarrent (8/5): Choose room carefully - Booked this overly expensive room , due to a race meeting at Goodwood . It’s a well situated spot , only a 5 minute walk from the station . It’s on an a Leisure park , so be aware it’s a busy location , plenty of stuff to do , cinema , bowling , gyms , restaurants and fast food . Rooms are the usual high standard , but be careful , mine overlooked the front car Park , plenty of late night car door banging , shouting and drunken conversations, well past midnight, being a hot night , unfortunately my window was open . The same thing happened at 6am , a group of lads had assembled for a mini bus pick up , and neither of them seem to care about anyone trying to sleep in the hotel . So take my advice if you book this Premier Inn and ask for a room away from the Car Park , it’s literally outside your window . The staff were all brilliant and helpful , definitely worth a booking , but don’t forget the car park advice .

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