Premier Inn Torquay Seafront

Location: Seafront,Belgrave Road,Torquay,Devon, Torquay, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• simonwW3273LI (10/5): Great view - Very nice room, great view. Hotel is a bit "tired" but overall it was clean Would definitely stay there again, ideal for Princess Theatre, 5 minutes walk
• Rick120890 (10/5): 5* business stay - We stay here on a weekly basis for work purposes and everytime its a great stay. The rooms are always clean and the food in the restaurant is perfect. I would like to give a special mention to racheal (rachel) on reception, who goes above and beyond everytime we stay, she has a friendly smile and is always chatty and nothing is evwr too much troubke with any issues. She is a credit to the company! Which is also a reason we always come back to this prwmier inn
• O7317ETsheilad (4/5): As filthy a restaurant as last time - Comfortable bed and clean room if you remembered to ask for it to be cleaned!! Filthy restaurant which hasn't improved since a year ago (photos) Safety issue regarding electric supply to lights on tree (photo)
• nealsmith000 (10/5): Great stay - Great location. Very warm welcome from the staff.Clean and tidy room. Plus parking on site a short walk no complaints we enjoyed our stay..
• Z5482NYsheilad (4/5): As filthy as last time. - Whilst the room was comfortable and the mattress divine, the washbasin tap took 10 mins to run hot water. What a waste of water. The bar and restaurant were as filthy as the last time I stayed about a year ago. The bar tables were sticky and the carpets were looking shabby but it was the restaurant that gave us most concern. The walkway to the hot buffet was badly stained with ingrained grease. Likewise the carpet in the restaurant seating area. The bin to deposit used tea bags etc had no pedal so to use it people had to handle very dirty lid to dispose of rubbish. This was bad enough but I am sure the leads from the Christmas tree lights wrapped around the plug were a safety concern to us. I will be sending photos to Torbay Council. I have attached photos of the above.
• N0NPlynnec (10/5): Excellent customer service, fantastic breakfast and lovely room - Lovely hotel, very clean and comfortable. Stayed in Premier Plus and well worth the extra. Nespresso coffee machine a bonus and additional pods appreciated. Room a little bigger and gorgeous shower. Breakfast is definitely one of the best features. Lots of choice all beautifully cooked and very fresh. Absolutely delicious. Everyone was very helpful and made a difference to our stay
• roycS6683RU (4/5): Won't stay there again - Very disappointed with this Premier, clean and tidy as you would expect, but issues with the plumbing ie bath taps extremely difficult to turn on and off and the toilet flush was also very hard to flush. We got back to the hotel bar around ten pm only to be told they were closed, they must have turned away at least a dozen people There was no info re opening times when we booked. Very disappointed.
• 233lesl (2/5): Poor Premier Inn-wouldn’t Recommend - The parking is a joke having to walk back to hotel where the lift is not working due to the Council, according to the Premier Inn, which has been like this since the hotel was opened! The cost of £9.50/night to park is unjustifiable and the room was boiling hot all 2days of our stay and the staff… in particular a male who greeted us with ‘what do want’? ! This is perhaps the worst Premier Inn we have stopped in and will think twice again before booking this venue in the future. 👎🏾👎🏾
• Minder54 (10/5): Great place to stay - The hotel was clean and tidy and the lady at reception polite and helpful. The room was clean and tidy. The towels supplied were ample. Having the shower gel and shampoo supplied was great. The coffee and tea facilities plenty. Check in was easy and having early check in was great. The only think is bring a bottle opener. The price was reasonable
• 845rachaelk (2/5): Parking fine - pay twice for 1 night! - We now have a fine from parking in their carpark as they either didn't add my numberplate or explain how parking worked when we arrived. So this has cost us twice as much as we thought! The parking was terrible, no spaces too.
• 248steviej (10/5): Great! - Just a quick stop over for work, all team especially the reception were great! Rooms clean and comfortable will definitely if back in the area.
• 3078Sue (8/5): Staying for a show - The location was great, the bedrooms again very gpod, but l was disappointed to come back from a show to discover the bar had closed at 10pm, l was expecting it to be open to hotel guests and as l had been the designated driver had not been able to have one at the show so l was really looking forward to relaxing with a drink before bed.
• S5862CDbarrys (8/5): Good rooms and food but parking could be an issue - The premier inn itself was good and breakfast in the restaurant was good and all the staff helpful and friendly. Only downside here is the parking which is shared with beefeater so if you go out for the day might not get a space on your return so may have to pay to park somewhere else. Very limited spaces so would be a nightmare in the summer
• Sunshinegirl044 (10/5): Great night stay lovely staff - Very comfortable stay, in fact so quiet I overslept 🤩 lovely staff too. Reasonable prices and car park behind the hotel, the council really needs to sort the lift out to help the tourism and hotel. But would definitely stay again
• janmA6593OF (10/5): Would definitely stay here again - Stayed for 3 nights, sharing a room with my 90 year young mum! Can’t fault anything about our stay and would definitely stay here again. (Actually better than The Grand Hotel) where we stayed for mum’s birthday in June!
• elliewA5297LQ (4/5): ⚠️NOT SUITABLE IF YOU HAVE MOBILITY NEEDS⚠️ - ⚠️ Not Suitable for Guests with Mobility Issues This was my first time booking at this new Premier Inn. The modern look and proximity to shops and entertainment were appealing but I wasn’t prepared for the accessibility challenges we faced. 🚗 Parking & Access: Disability parking is located approximately 200 metres uphill from the hotel. After parking, we had to walk back down with our luggage, only to find the lift out of order. This meant struggling down seven flights of dirty stairs some of which had clearly been urinated on. Once at the bottom, we faced another uphill walk to the main entrance, followed by a lift ride to reception where we had to check in ourselves. 🛏️ Room & Facilities: The rooms are very compact, with little space to move around not ideal for anyone with mobility aids. The TVs are outdated with poor picture quality, which was disappointing given the bad weather during our stay. 🌟 The Positives: • The hotel looks lovely when lit up at night • Breakfast was delicious and the restaurant was clean • Staff were friendly and helpful • Great location: just 100 metres from clubs and pubs, and a 10-minute walk to Torquay Marina Overall, while the hotel has its charms, it’s not currently equipped to accommodate guests with mobility needs. I hope improvements are made soon.
• dianetZ5446TG (10/5): A great hotel. - A lovely hotel. Well placed on the sea front, friendly, helpful staff, great bedroom and bathroom with a bath, good food at a great price. The whole hotel has a lovely atmosphere. We come back every year (twice this year) and always enjoy it.
• alisonbI9998RL (10/5): Great location - Great location, and a 5 minute walk to train station and Theatre. Premiere Plus rooms highly recommended. Friendly helpful staff.
• ellesiepops (10/5): What a dream team!!!! - No one can get it right 100% of the time but Premier Inn really hit the mark for us during this stay. Travelled with my parents and my son to visit family for four nights and we were met by the most phenomenal customer service by Joanne and her colleagues on the first evening (sorry I didn’t get all your names!), they popped out with a little chocolate bar for my son and had some books we could borrow during our stay which he really enjoyed while we had a drink in the bar on our first evening. Joanna - who seemed the be the most multi-talented human to exist managed to simultaneously be a chef, a team leader, a friendly face for my son and an incredibly efficient and hardworking leader. In fact, this team seemed to be the most slick of any in the many premier inns I’ve stayed at across the country. To add - this was half term week and it was absolutely packed out in the hotel, they also accommodated an additional theee members of my family who live locally for breakfast and got the kids paper to draw and colour. I choose Premier Inn because ‘you know what you’re signing up for’ but actually, with the team here, the hotel takes on a whole new friendly, warm atmosphere. It’s not often a team seem to be all pulling in the same direction but this one certainly was. The leadership is clearly working to have created such a slick group. The hotel was clean and modern and the bar was really relaxing. We knew the parking situation before we booked so weren’t disappointed. The only tiny niggle is that there’s only two lifts serving the entire building for both customers and staff so they become very backed up, I took the stairs wherever possible as the stairway as clean and bright. Really looking forward to staying again. What a fantastic group.
• fatoldman (8/5): Great, apart from the digital detox. - Greeted most pleasantly on arrival and in passing while moving out in the morning: excellent staff. Room also fine, apart from the absence of the free WiFi. Reception tried to help by providing the premium WiFi, which also didn't work in our room. As they warn that cellular Reception is intermittent, you would hope that Premier Inn management would realise that good WiFi is essential here, but sadly they don't seem to have worked that out yet. Management! You are letting down excellent staff.
• _zeenaandme_ (8/5): A lovely stay on Torquay seafront - Very nice hotel on a prime location on Torquay Seafront. We upgraded to a sea view and it was well worth it. It was lovely to wake up each morning to the sea. Parking is £8 per day and if you’re staying for more than one day there is no guarantee that you’re going to get a space so we came back to the hotel earlier than we really wanted to to ensure we got a space. What I really like about this hotel is that it has a completely separate bar area in the hotel which was extremely popular. Family rooms were spacious. The only issue we had was there wasn’t enough cups or towels for the number of people but this was quickly rectified with a quick trip to reception. Special shout out to Steve on reception, for checking us in before 3 pm as the kids were becoming very restless. I really don’t understand why they would prefer to have a reception full of people rather than checking them in. It just makes it very stressful for both staff and people who are paying to stay in the hotel. If the rooms are not available I can understand but at 2:50pm they should be.
• N2785DKjohnp (4/5): Unexpected visitors on a friday evening - ​Ah, the Premier Inn Tonbridge. Where a good night's sleep isn't just a promise, it's an audition for a nature documentary! I was gently roused at the entirely reasonable hour of 02:30 AM by what I can only assume was a very exclusive, private party happening just above my head. Forget the gentle murmur of traffic; I was treated to the thrilling, stereophonic sound of my ceiling boards being aggressively chewed by my tiny, nocturnal neighbours. Their joyous squeals and furious scratching provided the perfect, rustic alarm clock, letting me know that their foraging needs were far more important than my commitment to a Hypnos-induced coma. Honestly, the nerve of some hotels, providing such an authentic Kentish wildlife experience free of charge! And since my internal peace was utterly decimated by this woodland rave and the possibility of sleep had vanished entirely, I decided to take the next logical step and check out at 04:00 AM. Who needs extra hours in that super-comfy bed when you can enjoy the invigorating silence of your car boot? It truly was an unforgettable, and frankly, unnecessary, character-building moment that resulted in a seriously premature, but deeply felt, farewell. My wallet may have paid for a full night, but my ears earned a VIP pass to a rodent rock concert.
• juliegX8419DU (8/5): Great hotel - Room, hotel really great location perfect, only downside continental breakfast not so good, horrible cheap bread, no nice cheese or anything. Vegetarian evening meal options poor, too much reliance on burgers, how about jacket potato, quiche, veggie pies, leeks butter beans, curry, too musmch assumption if you are veggie you love burgers yuck
• I7458KTjamesm (2/5): As**ole on reception - Absolutely disgusting service. Person on reception was rude and very arrogant. Disgusting attitude towards me. To he honest they were an as**ole. I've never been treated so bad. Won't be staying here again.
• P4672QPbeckyw (8/5): Trip with a friend - Had a 2 night stay here with a friend, the hotel was clean and try and not far from the town centre. The breakfast was ok and you had tea and coffee kettle in the room, was nice and the bed was comfortable and not far from restaurant around the corner from the hotel You can get free Wi-Fi but if you want the other one you had to paid £5 for it and a £15 charge for an early check. The staff was nice and friendly
• robinhe (6/5): Standard hotel; misleading advert for car park discount. - The hotel is what you expect from a premier inn. The advertised discount for the car park is NOT available. Car parking costs £8/day
• Connector03985890133 (10/5): Couldn't ask for more - Came here on business and was served promptly and kindly, the receptionist Kritan was welcoming and friendly and the room was exactly as needed. Clean room, decent shower pressure, parking was handy and room service was spot on, with one of the staff (Izzy I think her name was) being very accommodating. Great value for money in a convenient location.
• harrypL8669MT (8/5): Night out - Good clean room.helpfull staff Easy parking. Fruit at breakfast is still that awfull hard little berries Could be improved. Check in easy..value good. THE COOK WAS SEEN PLAYING WITH HIS PHONE THE SAME TIME AS PLATING UP WITH HIS FINGERS. HOW UNHIGENIC IS THAT.. surely that filthy device could be banned from the kitchen. Oct 11
• StuartA1147 (8/5): Perfect for overnight stay - Went to Torquay for the Daggers game. Great location and lovely spacious room. Slightly disappointed with lack of vegan options at breakfast.
• Quest768927 (4/5): Poor cleanliness spoilt our stay - Room 2 was very poor in cleanliness badly stained seat cushion and floor not vacuumed The passageway had not been vacuumed.
• cjslaterhot77 (2/5): 1/3 stays was really bad - So we arrived Monday afternoon after a hell off a 5 hour drive from port Solent branch we was staying with premier inn premier rooms. This hotel, we’ve stayed at prior. 3 occasions it’s central newish and amazing views from the harbour rooms. We arrived as i stated and my husband checked us in. 512. Room was clean. On the small size off other branches and when I went to use the toilet I noticed black mould. On the grout ships dispensers wall. Floor. I advised reception she changed us to 510. Which was worst. I took the key down and said we’ll stay in 512 and wait for a cleaner. Waited. We waited, until after breakfast I spoke with the duty manager Sam who when challenged he said we have no hotel manager and about 5 team on shift. They will get to my room. For 10am today. It was 0745am. Not showered for over 22 hours now and I was getting grumpy anyways long story short Breakfast superb. Our 2 night stay turned to us abandoning our 2nd night as no cleaner showed up. ! The head office customer service line gave me a refund. I also witnessed a bar staff member hand over a pair off scissors to a young 12/13 girl with two other children with her. Then they left the hotel and they tried to steal a bike chained outside with a rubber lock. I challenged them and they ran into the Hampton facing touch they kicked out as they was local pests apparently, I informed all this to Sam to which he suggested I was losing until I told him to view his cctv ! We will not be back but the cantons looks superb facing
• Annietony85 (8/5): Nice friendly hotel - Great location and Seaviews . Close to train station and town centre, friendly staff, Only downside is air-conditioning gets warm even at night
• stevenbM4274TV (2/5): dreadful - Avoid rooms are are grimy and the room extractors have a high pitch white noise front desk could not give me a quite room, dreadful. battle to get a refund as i did not stay
• F1236GKdavidm (10/5): Great stay - Arrived early was aloud to check in early staff really friendly and helpful food in restaurant was excellent in all can't fault at all five outta five already rebooked for Christmas
• Travel822476 (10/5): Bathroom - Rooms good and clean but bath to high for older people to get in one of our parties could not shower at all during her stay prefer shower cubicle
• T26BGstanleyb (2/5): No response - Wanted to know more about parking. The AI didn’t help, then waited a long time to be put through to reception but that didn’t happen so PI cut me off. Tried again, same treatment! Honestly PI if you can’t look after clients trying to book what is the service on site like? Stayed elsewhere…
• Foxfire22 (4/5): Belated Birthday Break - Not a good start as both podiums said “Check In Not until 3pm” despite our rooms being ready. The young lady on reception said we couldn’t check in early unless we paid £15 per room but we could have a drink at the bar next to reception while we waited. We were a little early as couldn’t predict our traveling time and yes more and more people were using the bar while they waited to check in. Maybe this is the plan either £15 to check in early or spend probably more at the bar while you wait. Next there was a surge of people all trying to check at 3pm to find the online podium check in’s didn’t work. So again we had to use the buzzer to call a member of staff. We were placed on different floors despite my asking central check in when l initially phoned to make the reservation that my daughter be on the same floor. It seems they could only request this of the branch l was staying and no l could talk to them or email them. Everything is now Central! Once in the room l was sharing with my husband (floor 5) he discovered we only had 1 bath towel and 1 hand towel. NO PHONE in the room meant he had to go back down to reception to ask for more. Also at the point we realized we only had 1 key card for us to share! This meant when he went down l was suddenly in pitch black in the bathroom! Later on we realized there was only 1 toilet roll in the room for 2 people for our 3 day holiday break (slightly stressful) and husband went on another mission. Luckily he saw cleaners in our corridor and was able to ask or that would’ve been another reception visit. In the morning we met for breakfast to discover my daughter on her own (floor 2) got woken up at 2.30am with men hammering on her door as they thought it was their mates room! They didn’t stop hammering until (much to our horror) she opened the door a crack and they realised their mistake! Thankfully they said sorry and moved on. Had they been drunk and lairy who knows what could’ve happened with her being alone. NO PHONE in the room meant she could not phone reception for help! This is hugely irresponsible on the part of Premier Inn. If she had phoned my mobile even l wouldn’t have been able to help as the key card for floor 5 corridor does let me into the corridor for floor 2. Our daughter may be an adult but she also has Dyspraxia which means she needs a degree of support. She also found when she wanted to pop to our room during daytime she couldn’t for the same reason which meant we had to meet her at the lift. On a positive note the rooms were clean, comfortable and the breakfast very good. I seriously hope though these changes are not in all Premier Inn branch’s. In the past we have used Premier Inn a lot and never had any problems (but then l could always book direct and talk to a person). Also there was always a PHONE in every room.
• helenbW3772XR (8/5): Breakfast not good on Sunday - Breakfast on the sunday not good sausage overcooked no hasbrowns went up ten mins later still none eggs over cooked. Monday everything perfect hence I think different chef.
• PaulB760_12 (10/5): Torquay weekend stay - Well located close to the sea front and town centre. Modern recently built hotel. Standard P Inn features. Only let down, small car parking area in a public car park behind the hotel.
• PanCanada (6/5): Nice hotel ruined by huge access oversights. - The Good: Excellent very helpful staff (who apologised profusely for the lift not working, more on that later) Great restaurant and breakfast Standard Premier Inn Rooms Bed side USB charging Reasonably nice view of the harbour for some rooms. The bad: I was given the room for elderly/infirm and was not impressed. No chairs in room Bed very low and quite uncomfortable I couldn't shower properly because the shower head could only be raised to waist height Bed was very short, I'm 6 foot and my feet went over the end. Very difficult hotel to access with a car. The Ugly: By far the worst thing about this hotel is the access. If you are elderly or infirm do NOT stay here. The car park is miles from the hotel up a steep hill There is no where to unload luggage and passengers in front of the hotel The lift is STILL out of operation and from the reviews I have read it hasn't been working for a long time. The hotel should be closed until it is fixed. Its DEPOLORABLE! Would I stay here again: NO !
• OtisKone (10/5): Good stay as expected. - Really enjoyed our stay at Premier Inn Torquay Harbour. The location is perfect – just a short walk to the harbour and town centre. Check-in was quick and easy, and the rooms were modern, clean, and spacious. The food was great too, with dinner being good quality and breakfast always hot and fresh. We always choose Premier Inn if possible, and this one definitely lived up to expectations.
• Vegetate (8/5): Mostly good - The hotel is in a great location and we were very happy with our sea view room. It was clean and spacious with super comfy bed and good shower. The staff in the bar were very friendly. When we had a problem with WiFi the receptionist was really helpful. The car park was good value at £8 for 24 hours. On the downside they did seem a bit short staffed - very long queues to check in and we had to wait a long time to be seated at breakfast. There were no cups out so I had to find someone to replenish them and she was a bit surly. They ran out of some breakfast items. All in all it was good value but I think next time I’ll skip the breakfast.
• E5764ZBamandah (4/5): Could do much better - The hotel is premier plus but the rooms are tiny. The car park is owned by Torbay Council and the lift is out of order. The return to the car park is up a steep hill so if you have mobility issues don’t bother. You can’t park outside the hotel as there are double yellow lines and the road has been dig up. There is a sign in the car park saying you must vacate by 12.00. The hotel check out is 12.00 and we were out before 12.00 but by the time we struggled up the hill with our luggage and loaded up it was 12.10. If you have a motorbike, you park in the bike bays and still get charged as if you have a car! The car park belongs to the council but it is unbelievable that Premier Inn don’t have sufficient clout to get this sorted out. The breakfast was poor. Only one chef and one other member of staff trying to look after everyone and it doesn’t work! You can only have dinner if you prebook due to lack of staff. Overall, not one of our best experiences of Premier Inn
• Cheekyglen28 (10/5): Great night sleep 21/9/25 - I stayed here for one night 21/9/25 this place is nice staff friendly helpful polite the site was clean and tidy warm Wellcome on arrival the only thing I would say having the Vauxhall inn next door and doing there food for them don’t do them any favours I would say you need to put someone undercover to go in there that isn’t known to them see what customers experience I have done a review on the Vauxhall inn as well so to the girls at premiere inn Tonbridge thank you for a good night sleep great service room 102 love mr cheeky in Kent 1000/1000 stars
• E8648IDlindam (10/5): Excellent service lovely friendly staff - Lovely friendly kind staff good location and very comfy beds. Usually stay at Seafront but decided to give this one a go and wasn't disappointed
• cynthiamI3281FQ (2/5): Never again - Dirty carpets throughout. Grumpy receptionist. Restricted menu in the evening, short of food at breakfast. Shabby decor. Parking and access not an issue - if you take the correct route there are no steps.
• ricardoire (6/5): A work in progress ! - We’ve stayed in the other Premier Inns in Torquay, so thought we would try this one as it is relatively new. Firstly it was difficult to find, up a side street, and my satnav didn’t recognise the postcode. Car park isn’t very well signed, you don’t see the sign until you are past the hotel. There is a large council car park at the rear, and PI have some spaces at the far end of a long car park. It is connected to the hotel by a lift - which was of course out of order, so you have to walk a long way ( in the rain, with your luggage ) all along the back of the hotel - round to the front ( which is currents all dug up as they seem to be working on the drains) The signage is awful - just a little sign saying “ To reception” would be a major leap forward, The room itself was clean and comfortable, and the staff polite and helpful. This is a relatively new hotel and I’m wondering, do management ever visit, and look through the eyes of a customer ????
• Freedom22141018617 (4/5): Awful stay but comfy bed - Me and my partner stayed for a night while visiting family, the room was clean and comfortable but everything else left us quite upset, we’ve had what i assume was a member of staff walk into are room an hour before check out with no knock or anything, while my partner was in the shower and left without an apology. We were also most looking forward to breakfast, which we had prepaid for and after checking breakfast times which were 6:30am-10:30am on the leaflet provided we headed to the pub at 9:45 for breakfast only to be told they stopped serving it at 9. We then talked to the reception where we were just told that the leaflet was wrong and “most of the time we scribble out the times” we then had to ask for a refund for our breakfast which was awkward to have to do, especially with how unapologetic the whole experience was. I usually love a premier in for a reasonably priced nights stay but we will definitely not be returning.
• whirlygig9396 (8/5): Comfortable stay while attending family wedding - Alison made check-in easy & gave clear instructions on the rooms, & car registration details. She was friendly & welcoming. Room 104 was clean & comfortable. The room is located right above reception so we heard a lot of noise from guests coming back from a wedding (which we’d been to). It was a Saturday night, everyone was jolly & happy so not a complaint just an observation. Slept really well, blackout curtains really do their job well.
• jas0719 (10/5): another lovey stay! - Another lovely stay. Marise (sp?), Alex and the sweet woman who checked us out Sunday morning (wish I could remember her name) made this visit as nice as previous ones. The room was clean and the staff was as professional as usual. I do suggest that if you have a big party, consider booking a table for a meal in nearby Paddock Wood. Two years in a row, the Vauxhall Inn near this hotel has let us down. It's good for breakfast if you are staying at the Premier Inn, but it is not good if you have a big party. We had ten people and a reservation and forty minutes later with a six week old baby, we still had no food and not even a pitcher of water. I don't think it was the servers' fault. Kitchen and new management perhaps. The hotel is not responsible though!
• louisemD2731AR (4/5): Could Do Better - At first glance, the hotel looked lovely. Unfortunately, no one had read the email I had sent prior to my visit. Although my friends had booked early check ins, their rooms were not ready at 11am. It felt quite disorganised. We had a busy weekend, out at two functions, so I was not i the room for very long on day 1. Unfortunately, late on day 2, I noticed a silverfish scuttling over the pull out bed in my room. My room was on the ground floor (as requested). The en-suite really needs to be maintained better. There was a strange smell in the bedroom and en-suite. I thought it was damp, however, when the toilet was flushed last night, it appeared to be blocked. It was too late for maintenance to attend. This morning, it was clear it had been completely backed up. I could not use the toilet. I reported it to the night manager at 6.15am, who told me to tell his manager who was due to be on duty shortly. This meant I had to repeat the whole sorry tale again, including the silverfish. This time I received genuine apologies. If I had been staying any longer, I have no doubt the issues would have been addressed, but this is not good value for money. .
• Victoria (10/5): - Wonderful hotel close to the beach and the promenade
• andrewmarshall393 (10/5): This is an Excellent Premier Inn - This is an excellent Premier Inn. Good staff and good restaurant for Dinner and Breakfast. It's clean, comfortable and quiet. Restaurant is close by, a two minute walk.
• MaverickViper (4/5): Budget hotel, at a non budget price! - We have stayed at this location multiple times, however this time two things were noticeable: 1) the price had rocketed up to £160 per night 2) the lack of care and maintenance is totally apparent. To me it looks like the hotel aren’t caring for the property, the bathroom walls had decaying paint and mold, and the room was crying out for a bit of care and attention. The money they are asking for is outrageous for the area and what I thought the brand was all about. I don’t think Lenny Henry would be proud of this location. If we’d paid a reasonable rate I’d be saying nothing, but at £160 the hotel management must do better. It’s a budget hotel with non budget pricing. We weren’t bothered about the adjacent pub being closed that we’d received a number of warning about. The hotel seemed really bothered about this. But there are much better food options close by. It was all about being close to our friend’s house. The area isn’t great for hotels so I suppose the hotel will keep milking their guests. Poor overall.
• puddle4000 (6/5): Beware the parking charge!! - Room was adequate, what you’d always expect from a Premier Inn. Shower was a bit rubbish. A non-event of a stay, perfectly adequate, until 2 weeks later I received a £100 parking fine, despite giving reception my reg! I won’t be paying, and have appealed but I’m not the only one, reading reviews. Poor system clearly.
• N6937IJkellyb (10/5): Excellent - A lovely clean hotel with very friendly and helpful staff, would definitely stay again and recommend to family and friends who want an enjoyable experience. The bed was very comfortable and provided a good nights sleep and the cleanliness of my room was outstanding.
• cubsur (8/5): Good for a short stay, overall it was value for money. - Everything as expected at a Premier Inn. My only 'complaint' was that the free wifi was often very slow and at times unresponsive. I did fall back to my own mobile service a couple of times. Hot water was slow to arrive one day and water pressure seemed slightly low, but no big problem.
• Lou7921 (10/5): Comfortable bed - The traffic noise within the hotel was non existent in my room, despite being near a busy road. The room was functional, practical, clean and comfortable. The shower pressure washer decent and the water lovely and warm. The bed, for me, was extremely comfortable and the best sleep I've had in ages. The staff were very friendly, polite and helpful. I'd definitely return to this hotel if I find myself down that way again.
• Trek45738344262 (10/5): Wonderful stay over Easter break - Wonderful stay over the Easter holidays. Clean room, comfy bed and an amazing shower. The carpark is also very big and free which was a bonus. All the staff were so friendly during our stay. Wanted to give a special mention to Lucy who really stood out to us and was super helpful so thank you. If we are ever back in Kent we will be back.
• andrewcI7138OD (2/5): Poor - Hotel was great and so was staff but same couldn't be said for the staff in the pub vauxhall inn that you have to use for breakfast different menu that was in room and you only had 15 minutes to choose food before kitchen shut at 09:45 absolutely joke and the lady was no help at all but as recipient said they have no control over that pub and I thought lunch was a joke being told to wait an hour and half to be seated even though i was sitting at a table would not stay again just because of the pub you have to use.
• powerofthep (10/5): Great stay - Amazing stay, comfortable beds, quiet room and had a lovely night sleep, absolutely no complaints. Had a really helpful receptionist called Kritan, an asset to the hotel. Would definitely visit again and would recommend this hotel to anyone.

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